General Mangement Project On "Comparative Analysis of Bank in Terms of Service Quality"

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GENERAL MANGEMENT PROJECT

On
“COMPARATIVE ANALYSIS OF BANK IN TERMS OF
SERVICE QUALITY”

AN INDUSTRY ORIENTED DISSERTATION PROJECT

SUBMITTED FOR PARTIAL FULFILMENT FOR

THE MASTER OF MANAGEMENT STUDIES

TO

SWAYAM SIDDHI COLLEGE OF MANAGEMENT AND


RESEARCH

UNIVERSITY OF MUMBAI

By
Mr. Shah Mustaqueem Kaleem

MMS-IV (Finance)

Roll No-19093
DECLARATION BY LEARNER
I, undersigned, am Mr. Mustaqueem Kaleem Shah, student of Swayam Siddhi College
of Management and Research, Bhiwandi hereby declare that the project entitled
“Comparative Analysis Of Bank In Terms Of Service Quality” is partial
fulfillment for the requirement of the degree of Master of Management Studies
(MMS) is an authentic work and has not been submitted to any other
University/Institute for award of any degree/diploma.

Date:
Name: Mustaqueem Kaleem shah
Place: Bhiwandi
Course: MMS-IV (2020-21)
Roll No: 19093
ACKNOWLEDGEMENT
I would like to express my sincere gratitude to Prof- CA Ujwal Dhokania
Associate/Assistant

Professor, and Head of Department of Finance for allowing me to undertake this


work and

For his continuous guidance advice effort and invertible suggestion throughout
the research.

Management and Research, University of Mumbai without her continuous


support this

Study would not have been possible.

I would also like to thank my friends of Master of Management Studies


Batch

2020-21

Finance Specialization Second Year for their help throughout the study.

Lastly I would like to express my sincere appreciation to my parents for

Encouraging and supporting me throughout the study.


SUPERVISOR’S CERTIFICATE

Certified that the thesis entitled “_“COMPARATIVE ANALYSIS OF BANK IN


TERMS OF SERVICE QUALITY” Due to”

Submitted by Mr. Mustaqueem Kaleem shah towards partial fulfillment for the
Master of Management

Studies is based on the investigation carried out under our guidance. The project
part

Therefore has not submitted for the academic award of any other university or
institution.

Mr. Mustaqueem Kaleem Shah

Prof- CA Ujwal Dhokania


Project Guide.

Dr. Arloph Johnvieira Director.

Date of submission :

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