ADVISORY

Temporary Closure of Intellicare Hubs

March 22, 2021
______________________________________
Dear Valued Clients and Partners,

To ensure the safety of our frontline personnel following reports of the increasing number of new
COVID-19 cases, please be informed that effective March 22, 2021, all our hubs with assigned
Field Customer Service Specialists (FCSS) and corporate clinic nurses will be closed until further
notice.

List of Intellicare Hubs:

1. Asian Hospital & Medical Center

2. Aventus – Filomena Building, Makati
3. Aventus - UN Clinic
4. Calamba Medical Center
5. Capitol Medical Center
6. Cardinal Santos Medical Center
7. Dagupan Doctors Villaflor Memorial Hospital
8. Delos Santos Medical Center
9. Dr. Victor R. Potenciano Medical Center
10. Makati Medical Center
11. Metropolitan Medical Center
12. National Kidney and Transplant Institute (NKTI)
13. Philippine Heart Center
14. St. Luke’s Medical Center- Global City
15. St. Luke’s Medical Center- Quezon City
16. The Medical City
17. University of Perpetual Help Dalta Medical Center- Las Pinas

Members availing outpatient consultation and diagnostics have the following options to request
for an electronic referral control sheet (ERCS):

1. Download the Intellicare Agora mobile app which is available at the App Store and
Google Play.

7th Floor Feliza Building

108 V.A. Rufino Street, Legaspi Village
Makati City, Philippines 1229
T: (02) 8789-4000 | (02) 7902-3400

intellicare.com.ph
 2. Send an email to referralcontrolsheet@intellicare.ph. We will cater to both internal and
external clients from Mondays to Saturdays, 8:00 am to 5:00 pm. For easier facilitation,
we would be needing the following details.

For Consultation:
 Account Number:
 Name of Member:
 Company:
 Availment: Consultation
 Name of Doctor:
 Facility:
 Contact Number:
 Soft copy of your Intellicare card and 1 valid ID with picture

For Diagnostic Procedure:

 Account Number:
 Name of Member:
 Company:
 Diagnosis:
 Procedure:
 Name of Doctor:
 Facility:
 Contact Number:
 Soft copy of your doctor's request, soft copy of your Intellicare card
and 1 valid ID with picture

3. For ERCS requests beyond the regular hours indicated above and for other facilities not
indicated in the list, please email css@intellicare.com.ph.

4. Print two (2) copies of the issued electronic RCS and sign the form before going to the
accredited doctor for consultation and/or hospital department for diagnostic procedure.

For any other concerns and inquiries, please call our Customer Service Trunk Lines
(02) 8789-4000 and (02) 7902-3400 for assistance.

Let us all do our part in preventing the further spread of the virus. Stay safe and well.

INTELLICARE CUSTOMER SERVICE TEAM

7th Floor Feliza Building

108 V.A. Rufino Street, Legaspi Village
Makati City, Philippines 1229
T: (02) 8789-4000 | (02) 7902-3400

intellicare.com.ph