James Nicole Cachuela

Bachelor of Science in Management

JOB EXPERIENCE

Competence Management & Consultancy Inc.

San Jose De Buenavista, Antique 5715 — Branch Supervisor
August 2016 - May 2017
CONTACT
Supervises daily office operations, bookkeeping & audit, administrative
work, hires/screens employees and interns, conducts marketing affiliates
L19 B4 Phase 3 Quartz St.
with all business establishments and firms in the area, develops
NHA Bangkal Talomo River,
marketing strategies and closely monitors market trends for sales targets.
Davao City, PH 8000
+639611297051
IBEX Global Davao jamesnicole.jnc@gmail.com
Davao City 8000 — Combined Billing Specialist for AT&T
October 2017 - August 2018

Pure Voice: Billing explanations, adjustments, corrections, payments, SKILLS

revises SPI requests from customers, sales, sends and creates tickets for
technical/basic tech issues for the mobility, uverse, Dtv and Internet 1. English Language
Service departments. Proficiency
2. Computer and
Computer softwares
ALORICA PHILIPPINES - Davao literacy. All
Davao City 8000 — Team of Experts for Tmobile messaging and cloud
Part-time Job: September 2018 - August 2019 storage.
3. CRM, Zendesk, MLS,
Pure Voice: Customer account management, adding a line, retention Gorgias, Magento etc
specialist, sales, all major technical concerns and bill explanations. 4. Efficient typing speed
5. Principal
VXI Global Holdings Inc. management and
administrative skills
Davao City 8000 — Account Associate for AT&T
6. Sales and Customer
March 2019 - September 2020 service
7. Team player
Chat and Voice: Handles customer service and billing issues for all AT&T
8. Work under pressure
services except streaming service; AT&T TV. Including sales quota
9. Critical thinking skills
demanded by clients.
10. Problem solving
abilities
Awesome OS 11. Work ethics
Davao City 8000 — Email & Chat Representative 12. Time management

September 2020 - April 2021

Email and Chat: Order taking, shipping issues, refunds and basic technical AWARDS and Distinctive
issues.
Achievements
● Course and Program
President for 2
consecutive years
● All expenses paid MA
scholarship abroad
● Employee of the year
2017, CompMan
 ● Top Sales and VOC -
VXI Global Holdings
2019
● Top VOC - Ibex Global
EDUCATION

St. Anthony’s College SJA

San Jose De Buenavista Antique 5715
Bachelor's Degree in Management
June 2012 - March 2016

Hospitality Management - Major in Hotel and Restaurant Management

Shanghai International Studies University

Dalian Road, Shanghai 200083 — Intercultural Communications
All expenses paid/full grant scholarship in Masters degree dated for 2016
candidates. Ranked 3 out of all applicants in the Philippines.

Trainings and Seminars Attended

April 2021
Virtual Assistant Webinar - V1
Basics of Being a VA, Calltools, MLS, Lead Generation
Work At Home - Davao City 8000

September 2020
E Commerce Platform Training and Email Support Service
Gorgias, Magento, Masonhub
Work at Home - Davao City 8000

March 2019
Products Specifics Training - AT&T ISM Chat
VXI Global Solutions - Davao
Davao City 8000

September 2018
Ahead Customer Service
Alorica Davao - Matina IT Park
Davao City 8000

September 2018
Team of Experts Training
Alorica Davao - Matina IT Park
Davao City 8000

November 2018
Crash Course Customer Service for Dummies
IBEX Davao - SM Lanang
Davao City 8000

October 2018
Protection from Fraud and Social Engineering
IBEX Davao - SM Lanang
Davao City 8000

October 2018
Products Specific Training - AT&T ISM
IBEX Davao - SM Lanang
 Davao City 8000

February 18, 2013

Basic Hotel Operations
Crown Regency, Davao City
J.P Cabaguio Avenue, Davao City

April 22-May 24, 2013

OJT in Housekeeping NC II
The Pinnacle Suites & Function
Dalipe, San Jose, Antique

November 5, 2013
National Certificate II
Food and Beverage Services

February 24, 2015

Business Franchising Seminar
St. Anthony’s College
San Angel, San Jose, Antique

March 4, 2015
Astoria-Hotel-On-Wheels
PMS-FO-Micros Fidelio Seminar
St. Anthony’s College
San Angel, San Jose, Antique

March 6, 2015
Asian Cuisine and Foreign Language Culminating
St. Anthony’s College
San Angel, San Jose, Antique

October 2-3, 2015

Emceeing, Hosting & Event Organizing Seminar
St. Anthony’s College – SJA
San Angel, San Jose, Antique

November 12, 2015

National Certificate II
Housekeeping

November 2015-December 2016

Summer Practicum
The Mandala Spa and Resort Villas

Character References:

Employment
CHARRY ORQUIA BERANO
Existing Branch Supervisor
CompMan - Antique
San Jose, Antique

Shiela Marie Fajardo

Immediate Supervisor
VXI Global Holdings Inc. - Davao
Davao City

JOANNE SANCHEZ
Training/Production Supervisor
 IBEX GLOBAL – Davao
Davao City

MARK ANTHONY DEDOYCO

Team Leader
IBEX GLOBAL – Davao
Davao City

JEFFIE PEDRONIO
Team Leader
VXI Global Solutions - Davao
Davao city

KATRINA BALLENTES
Supervisor
Awesome OS - Davao
Davao City

Education

MRS. CLYDE JOY ALFONGA, MSBA-HRM

BSHM / HRM Instructor
St. Anthony’s College
San Jose, Antique

SR. LYDIA LABRADOR MSLT, MSBA – HRM

BSHRM/HRM Program-Practicum Coordinator
Saint Anthony’s College
San Jose, Antique, Philippines

Mrs. Ma. Adela Ludovina V. Evangelio, CPA,MMBM

Dean, Business Education Department
St. Anthony’s College
San Jose Antique