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2021 Press Release
2021 Press Release
LANSING, MICH. The State 911 Committee (SNC) gives tribute to Michigan telecommunicators
and their vital contributions to public safety. In 1991, the United States Congress designated the second
week in April, this year April 11-17, as National Public Safety Telecommunicators Week. In Michigan, the
SNC is privileged to honor those who serve in this important role in our state.
“This past year has been a remarkable time for 911, and all of the public safety and health
services we partner with. The unwavering effort and support our 911 telecommunicators have shown to
callers, responders and each other has been overwhelming. When things seem at their worst is when our
911 telecommunicators perform at their best – it is what they do – caring for those who are in need,”
stated Ms. Joni Harvey, State 911 Administrator. “While the main focus of the last year has been on the
pandemic, every day emergencies did not stop, and our telecommunicators continued to respond to calls
for a variety of emergencies, large and small. Perseverance and heart are the two best descriptions I can
give for our amazing 911 telecommunicators who adapted and overcame obstacles to continue providing
the utmost 911 services to everyone in need. Our telecommunicators were a constant resource for
comfort and direction in a time of much uncertainty.”
In Michigan, 911 centers serve as the primary point for dispatching police, fire and EMS
responses. In addition to answering and dispatching emergency calls, telecommunicators also provide
medical pre-arrival instructions, activate weather alerts, coordinate additional incident scene response
such as Child Protective Service, hospitals, road commission, utility and public works department
notifications; and handle the call-outs for specialized response teams such as search and rescue,
activating medical examiners and hazmat response teams.
Telecommunicators receive calls through many different 911 dialing systems including wireless,
traditional telephones, Voice Over the Internet Protocol and in some counties, via texts.
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ASSOCIATION OF PUBLIC SAFETY COMMUNICATIONS OFFICIALS • COMMERCIAL MOBILE RADIO SERVICE • DEPARTMENT OF LICENSING
AND REGULATORY AFFAIRS • DEPARTMENT OF STATE POLICE • DEPUTY SHERIFF’S ASSOCIATION • FRATERNAL ORDER OF POLICE •
MICHIGAN ASSOCIATION OF AMBULANCE SERVICES• MICHIGAN ASSOCIATION OF CHIEFS OF POLICE• MICHIGAN ASSOCIATION OF
COUNTIES • MICHIGAN COMMUNICATIONS DIRECTORS ASSOCIATION • MICHIGAN ASSOCIATION OF FIRE CHIEFS • MICHIGAN
PROFESSIONAL FIREFIGHTERS UNION • MICHIGAN PUBLIC SERVICE COMMISSION • MICHIGAN SHERIFF’S ASSOCIATION • MICHIGAN
STATE POLICE TROOPERS ASSOCIATION • NATIONAL EMERGENCY NUMBER ASSOCIATION • TELECOMMUNICATIONS ASSOCIATION OF
MICHIGAN • UPPER PENINSULA EMERGENCY MEDICAL SERVICES • MEMBERS OF THE GENERAL PUBLIC APPOINTED BY THE
GOVERNOR, SPEAKER OF THE HOUSE, AND MAJORITY LEADER OF THE SENATE
Mr. Jeff Troyer, Chair of the State 911 Committee, also recognizes the men and women serving
as emergency telecommunicators. He added, “All public safety requests for service start in one of our
local 911 centers. The men and women who staff our centers are exemplary and have persevered
through the ongoing pandemic to ensure every 911 call is answered. They can experience more stressors
and disturbing events in one shift than a normative person experiences in a lifetime. They are well-trained
professionals who deserve commendation for the selfless service they provide to residents and visitors.”
The SNC was established in accordance with Public Act 79 of 1999. It is a 21-member
organization that works to promote the successful development, implementation, and operation of 911
systems across Michigan.
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Media Contact:
Ms. Joni Harvey, (517) 284-3025, harveyj6@michigan.gov