SSA - Log Cases VENEZUELA

SSA - Log Cases
As of 2021-04-06 07:25:02 Colombia Time/COT • Generated by Carlos Mazuera • Sorted by Edit Date (Descend
Filtered By
Date Field: Opened Date equals Custom (3/1/2021 to 3/31/2021)
Units: Minutes
Show: All cases
Country ISO equals VE
Edited By equals Diego Giraldo, carmen Rodriguez, Yesid Yepes, Johan Osorio, Evelyn Alzate, David Castaño, Ale
Country ISO ↑ Case Number ↑ Case Origin Status

VE TS005113604 Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Subtotal Sum
Count 10
TS005124455 Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Subtotal Sum
Count 9
TS005124502 Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Subtotal Sum
Count 7
TS005137729 B2B IBM is working
Subtotal Sum
Count 1
TS005145151 Web Closed by IBM
Web Closed by IBM
Web Closed by IBM
Subtotal Sum
Count 3
Web Closed by IBM
Web Closed by IBM
Subtotal Sum
Count 3
TS005145942 B2B Closed - Archived
Subtotal Sum
Count 1
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Subtotal Sum
Count 7
TS005152245 B2B Closed by IBM
B2B Closed by IBM
Subtotal Sum
Count 2
TS005155544 Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Subtotal Sum
Count 9
TS005155555 Phone Closed - Archived
Phone Closed - Archived
Subtotal Sum
Count 10
TS005155557 Phone Closed - Archived
Subtotal Sum
Count 10
B2B Closed - Archived
Subtotal Sum
Count 4
Subtotal Sum
Count 4
Subtotal Sum
Count 1
TS005185293 Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Phone New Case
Subtotal Sum
Count 9
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Subtotal Sum
Count 8
TS005204563 Web Awaiting your feedback
Subtotal Sum
Count 1
B2B Closed by IBM
B2B Closed by IBM
B2B Closed by IBM
B2B Closed by IBM
Subtotal Sum
Count 5
B2B Closed by IBM
B2B Closed by IBM
B2B Closed by IBM
Subtotal Sum
Count 4
TS005217570 Web Awaiting your feedback
Web Awaiting your feedback
Web Awaiting your feedback
Subtotal Sum
Count 3
TS005223059 Web IBM is working
Subtotal Sum
Count 1
Web Closed by IBM
Web Closed by IBM
Subtotal Sum
Count 3
TS005228670 Phone IBM is working
Subtotal Sum
Count 1
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Subtotal Sum
Count 8
Web Closed by IBM
Web Closed by IBM
Subtotal Sum
Count 3
B2B Closed by IBM
B2B Closed by IBM
B2B Closed by IBM
Subtotal Sum
Count 4
TS005314719 Phone Awaiting your feedback
Phone Awaiting your feedback
Subtotal Sum
Count 8
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Subtotal Sum
Count 13
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Subtotal Sum
Count 10
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Phone Cancelled
Subtotal Sum
Count 10
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Phone Closed by IBM
Subtotal Sum
Count 6
Subtotal Sum
Count 178
Total Sum
Count 178
era • Sorted by Edit Date (Descending)
o, Evelyn Alzate, David Castaño, Alejandro Beltran, Manuel Martinez, Anderson Waldo, Liseth Paniagua, Yendy Gomez, Camilo
Account Name Text Account CMR NumberEdited By Edit Date

Banco Venezolano de Credito 0052610 Liseth Paniagua 3/9/2021 7:46 AM
Banco Venezolano de Credito 0052610 Manuel Martinez 3/1/2021 8:42 AM
Suiche 7B 0150215 Carmen Rodriguez 3/2/2021 11:43 AM


EXCELSIOR GAMA N/A Johan Osorio 3/3/2021 5:22 PM
TELEFONICA VENEZOLANA, C.A 0235656 Manuel Martinez 3/4/2021 12:45 PM


ASOPORTUGUESA N/A Johan Osorio 3/4/2021 3:22 PM
Suiche 7B 0150215 Johan Osorio 3/4/2021 2:55 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Carmen Rodriguez 3/6/2021 7:57 AM

Suiche 7B 0150215 Diego Giraldo 3/8/2021 8:59 AM

Suiche 7B 0150215 Diego Giraldo 3/8/2021 8:30 AM
Suiche 7B 0150215 Diego Giraldo 3/5/2021 6:59 PM



MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Carmen Rodriguez 3/6/2021 1:22 PM

TELEFONICA VENEZOLANA, C.A 0235656 Carmen Rodriguez 3/8/2021 2:07 PM
Farmatodo, C.A. 0253000 Johan Osorio 3/10/2021 1:08 PM

Farmatodo, C.A. 0253000 Johan Osorio 3/10/2021 12:38 PM
Farmatodo, C.A. 0253000 Johan Osorio 3/10/2021 11:08 AM
TELEFONICA VENEZOLANA, C.A 0235656 Johan Osorio 3/12/2021 3:31 PM
MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Johan Osorio 3/13/2021 8:16 AM



BANESCO 0049505 Alejandro Beltran 3/17/2021 4:37 AM
BANESCO 0049505 Johan Osorio 3/16/2021 7:04 AM

BANESCO 0049505 Alejandro Beltran 3/17/2021 4:39 AM
Negroven 0630010 Evelyn Alzate 3/22/2021 6:48 AM


TELEFONICA VENEZOLANA, C.A 0235656 Johan Osorio 3/24/2021 3:56 PM
MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Diego Giraldo 3/27/2021 5:18 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Diego Giraldo 3/27/2021 5:18 PM
MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Alejandro Beltran 3/27/2021 5:11 PM
MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Alejandro Beltran 3/27/2021 5:11 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Johan Osorio 3/29/2021 4:21 PM

BANESCO BANCO UNIVERSAL, C.A. 049505 Carmen Rodriguez 3/30/2021 10:43 AM


Banco Provincial 0053001 Manuel Martinez 3/30/2021 10:40 AM

endy Gomez, Camilo Alzate
Field / Event Old Value

Needs Attention false
Contact Name ALBERTO SAGARRA CALVET
Mission Team
Skill
Support Skill
Created.
Case Owner Manuel Martinez
Support Mission
Internal Status
Mission Routing Complete false
Milestone Missed false

Milestone Warning false
Mission Team
Created.
Case Owner Carmen Rodriguez
Support Mission
Internal Status
Entitlement Exception false
Mission Team
Created.
Support Mission
Internal Status
First Support Response
Internal Status New Case Opened

Status New Case
Case Owner

Status New Case
Case Owner
Mission Team
Created.
Case Owner Johan Osorio
Support Mission
Internal Status
Contact Name
Must Gather Values Machine Serial Number : 75BTZ40,

Mission Team
Created.
Case Owner Diego Giraldo
Support Mission
Internal Status

Status New Case
Mission Team
Created.
Support Mission
Internal Status

Status New Case
Mission Team
Created.
Support Mission
Internal Status

Status New Case
Contact Name
Must Gather Values Machine Serial Number : 786805D,

Status New Case
Contact Name
Must Gather Values Machine Serial Number : 78F77D7,
Case Owner Cristian Leonardo Chaves Martinez

Mission Team
Created.
Support Mission
Internal Status
Mission Team
Created.
Support Mission
Internal Status
Mission Team

Status New Case
Contact Name
Must Gather Values Machine Serial Number : 0214A18,

Status New Case
Contact Name
Must Gather Values Machine Serial Number : 0214A18,

Status New Case
Case Owner

Status New Case
Mission Team
Skill
Support Skill
Created.
Case Owner Evelyn Alzate
Support Mission
Internal Status

Status New Case
Case Owner
Contact Name
Must Gather Values Machine Serial Number : 786805D,
Status New Case
Mission Team
Skill
Support Skill
Created.
Support Mission
Internal Status
Case Record Type Open Case Record Type

Status New Case
Date to Close
Mission Team
Skill
Support Skill
Created.
Support Mission
Internal Status

Mission Team
Created.
Business Hours
Support Mission
Internal Status

Mission Team
Created.
Business Hours
Support Mission
Internal Status
Mission Team
Created.
Case Owner Manuel Martinez
Support Mission
Internal Status
New Value
true
eduardo caruso
PSR: SSA/Mexico
PSR: SME IBMi DASD & Adapters
PSR: SME IBMi DASD & Adapters
Manual Power Servers

Power Servers
New Case Opened
true
true
true
CC: Default
Manual Control Center

Control Center
New Case Opened
true
true
CC: Default

Control Center
New Case Opened
true
true
3/3/2021 5:22 PM
IBM is working
IBM is working
Giovanny Arturo Leal Valbuena
IBM is working
IBM is working
3/4/2021 3:22 PM
CC: Default

Control Center
New Case Opened
true
true
Armando rivas
Machine Serial Number : 75BTZ40, Service type : BreakFix,
true
true
CC: Default

Control Center
New Case Opened
true
true
3/5/2021 8:15 PM
IBM is working
IBM is working
CC: Default
Control Center
New Case Opened
true
true
3/5/2021 8:29 PM
IBM is working
IBM is working
CC: Default

Control Center
New Case Opened
true
true
IBM is working
IBM is working
ITUNIX ITUNIX
Machine Serial Number : 786805D, System down : No, Service type : BreakFix,
IBM is working
IBM is working
ITUNIX ITUNIX
Machine Serial Number : 78F77D7, Service type : BreakFix,
Oscar David Gomez Camacho
true
true
CC: Default

Control Center
New Case Opened
true
true
true
CC: Default

Control Center
New Case Opened
true
true
Sandvine - SSA
3/13/2021 8:16 AM
IBM is working
IBM is working
Pablo Solorzano
Machine Serial Number : 0214A18, System down : , Service type : BreakFix,
IBM is working
IBM is working
Pablo Solorzano
Machine Serial Number : 0214A18, System down : No, Service type : BreakFix,
IBM is working
IBM is working
true
3/16/2021 7:04 AM
IBM is working
IBM is working
true
PSR: SSA/Mexico
PSR: SME Mid/Low CEC
PSR: SME Mid/Low CEC
Power Servers
New Case Opened
true
IBM is working
IBM is working
Oscar David Gomez Camacho
ITUNIX ITUNIX
Machine Serial Number : 786805D, System down : , Service type : BreakFix,
IBM is working
IBM is working
CP Tech Support
ICAM
ICAM
Manual Cloud Pak for Multicloud Mgmt

Cloud Pak for Multicloud Mgmt
New Case Opened
true
Closed and Locked Record Type

Cancelled
Cancelled by IBM - No Service Performed
3/29/2021 4:21 PM
3/29/2021 4:20 PM
ZSR: SSA/Mexico
ZPE No Support Skill Matched
ZPE No Support Skill Matched
Manual Z Servers
Z Servers
New Case Opened
true
true
true
CC: Default
Default
Control Center
New Case Opened
true
true
true
true
CC: Default
Default
Control Center
New Case Opened
true
true
PSR: SSA/Mexico

Power Servers
New Case Opened
true
Case Owner Support Mission DivCode
Martin Alcides Veron Power Servers 75
Manual Control Center Control Center 2D

Martin Alcides Veron Power Servers 9R

Manual TSS TSS 4S
Cristian Leonardo Chaves Martinez TSS 48


Manual TSS TSS 4S
Manual TSS TSS 2D

Manual TSS TSS 2D
Manual TSS TSS 2D
Manual TSS TSS 2D
Manual TSS TSS 2D
Manual TSS TSS 2D
Manual TSS TSS 2D
Manual DS8000 DS8000 2D

Manual DS8000 DS8000 2D
Manual IBM Storage - TSS Managed IBM Storage - TSS Managed 2D

Manual Tape Storage Tape Storage 2D

Manual Power Servers Power Servers 9R



Manual Control Center Control Center 75

Giovanny Arturo Leal Valbuena TSS 48
Manual Z Servers Z Servers 26

Jorge Romero Z Servers 26


Karol Fabricio Neves Duraes Storwize 2D
Manual Storwize Storwize 2D

Karol Fabricio Neves Duraes Storwize 2D

Oscar David Gomez Camacho TSS 48


Carin Bentley Cloud Pak for Multicloud Mgmt 7G


Manual Control Center Control Center 9R


Alberto Fernandez Power Servers 9R

Date/Time Opened Severity Level
3/1/2021 7:56 AM 3 - Minor business impact

3/2/2021 9:47 AM 2 - Significant impact (any system is down)

3/3/2021 5:08 PM 2 - Significant impact (any system is down)
3/4/2021 12:32 PM 3 - Minor business impact


3/4/2021 2:26 PM 1 - Critical business impact (production or service is down)










3/15/2021 3:34 PM 4 - Minimal impact (how-to questions, minor problems)









3/30/2021 10:38 AM 1 - Critical business impact (production or service is down)

Opened Date Closed Date Date/Time Closed CloseMonth Open Closed Age
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3/1/2021 3/22/2021 3/22/2021 12:53 PM 3 0 1 30537
3 0 1 30537
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597

3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3/2/2021 3/19/2021 3/19/2021 11:40 AM 3 0 1 24597
3 0 1 24597
3/2/2021 3/8/2021 3/8/2021 7:31 AM 3 0 1 8504

3/2/2021 3/8/2021 3/8/2021 7:31 AM 3 0 1 8504
3/2/2021 3/8/2021 3/8/2021 7:31 AM 3 0 1 8504
3/2/2021 3/8/2021 3/8/2021 7:31 AM 3 0 1 8504
3/2/2021 3/8/2021 3/8/2021 7:31 AM 3 0 1 8504
3/2/2021 3/8/2021 3/8/2021 7:31 AM 3 0 1 8504
3/2/2021 3/8/2021 3/8/2021 7:31 AM 3 0 1 8504
3 0 1 8504
3/3/2021 1 0 48376
0 1 0 48376
3/4/2021 3/9/2021 3/9/2021 8:12 AM 3 0 1 6940

3/4/2021 3/9/2021 3/9/2021 8:12 AM 3 0 1 6940
3/4/2021 3/9/2021 3/9/2021 8:12 AM 3 0 1 6940
3 0 1 6940
3/4/2021 3/9/2021 3/9/2021 8:10 AM 3 0 1 6928

3/4/2021 3/9/2021 3/9/2021 8:10 AM 3 0 1 6928
3/4/2021 3/9/2021 3/9/2021 8:10 AM 3 0 1 6928
3 0 1 6928
3/4/2021 3/5/2021 3/5/2021 11:26 AM 3 0 1 1260

3 0 1 1260
3/4/2021 3/9/2021 3/9/2021 9:56 AM 3 0 1 6901

3/4/2021 3/9/2021 3/9/2021 9:56 AM 3 0 1 6901
3/4/2021 3/9/2021 3/9/2021 9:56 AM 3 0 1 6901
3/4/2021 3/9/2021 3/9/2021 9:56 AM 3 0 1 6901
3/4/2021 3/9/2021 3/9/2021 9:56 AM 3 0 1 6901
3/4/2021 3/9/2021 3/9/2021 9:56 AM 3 0 1 6901
3/4/2021 3/9/2021 3/9/2021 9:56 AM 3 0 1 6901
3 0 1 6901
3/5/2021 3/9/2021 3/9/2021 7:59 AM 3 0 1 5651

3/5/2021 3/9/2021 3/9/2021 7:59 AM 3 0 1 5651
3 0 1 5651
3/5/2021 1 0 45386
3/5/2021 1 0 45386
3/5/2021 1 0 45386
3/5/2021 1 0 45386
3/5/2021 1 0 45386
3/5/2021 1 0 45386
3/5/2021 1 0 45386
3/5/2021 1 0 45386
3/5/2021 1 0 45386
0 1 0 45386
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650

3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3/5/2021 3/6/2021 3/6/2021 5:51 AM 3 0 1 650
3 0 1 650
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742

3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3/5/2021 3/6/2021 3/6/2021 7:25 AM 3 0 1 742
3 0 1 742
3/6/2021 3/6/2021 3/6/2021 3:05 PM 3 0 1 429

3/6/2021 3/6/2021 3/6/2021 3:05 PM 3 0 1 429
3/6/2021 3/6/2021 3/6/2021 3:05 PM 3 0 1 429
3/6/2021 3/6/2021 3/6/2021 3:05 PM 3 0 1 429
3 0 1 429
3/6/2021 3/6/2021 3/6/2021 3:21 PM 3 0 1 144

3/6/2021 3/6/2021 3/6/2021 3:21 PM 3 0 1 144
3/6/2021 3/6/2021 3/6/2021 3:21 PM 3 0 1 144
3/6/2021 3/6/2021 3/6/2021 3:21 PM 3 0 1 144
3 0 1 144
3/8/2021 3/24/2021 3/24/2021 4:06 PM 3 0 1 23171

3 0 1 23171
3/10/2021 1 0 38656
3/10/2021 1 0 38656
3/10/2021 1 0 38656
3/10/2021 1 0 38656
3/10/2021 1 0 38656
3/10/2021 1 0 38656
3/10/2021 1 0 38656
3/10/2021 1 0 38656
3/10/2021 1 0 38656
0 1 0 38656
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3/10/2021 3/11/2021 3/11/2021 12:57 PM 3 0 1 1454
3 0 1 1454
3/12/2021 1 0 35527
0 1 0 35527
3/13/2021 3/13/2021 3/13/2021 1:54 PM 3 0 1 366

3/13/2021 3/13/2021 3/13/2021 1:54 PM 3 0 1 366
3/13/2021 3/13/2021 3/13/2021 1:54 PM 3 0 1 366
3/13/2021 3/13/2021 3/13/2021 1:54 PM 3 0 1 366
3/13/2021 3/13/2021 3/13/2021 1:54 PM 3 0 1 366
3 0 1 366
3/14/2021 3/14/2021 3/14/2021 11:22 AM 3 0 1 264

3/14/2021 3/14/2021 3/14/2021 11:22 AM 3 0 1 264
3/14/2021 3/14/2021 3/14/2021 11:22 AM 3 0 1 264
3/14/2021 3/14/2021 3/14/2021 11:22 AM 3 0 1 264
3 0 1 264
3/15/2021 1 0 31191
3/15/2021 1 0 31191
3/15/2021 1 0 31191
0 1 0 31191
3/16/2021 1 0 30286
0 1 0 30286
3/16/2021 3/16/2021 3/16/2021 9:22 AM 3 0 1 162

3/16/2021 3/16/2021 3/16/2021 9:22 AM 3 0 1 162
3/16/2021 3/16/2021 3/16/2021 9:22 AM 3 0 1 162
3 0 1 162
3/16/2021 1 0 29619
0 1 0 29619
3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990

3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990
3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990
3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990
3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990
3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990
3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990
3/22/2021 3/26/2021 3/26/2021 10:37 AM 3 0 1 5990
3 0 1 5990
3/24/2021 3/29/2021 3/29/2021 11:39 AM 3 0 1 6948

3/24/2021 3/29/2021 3/29/2021 11:39 AM 3 0 1 6948
3/24/2021 3/29/2021 3/29/2021 11:39 AM 3 0 1 6948
3 0 1 6948
3/27/2021 3/28/2021 3/28/2021 10:12 AM 3 0 1 1458

3/27/2021 3/28/2021 3/28/2021 10:12 AM 3 0 1 1458
3/27/2021 3/28/2021 3/28/2021 10:12 AM 3 0 1 1458
3/27/2021 3/28/2021 3/28/2021 10:12 AM 3 0 1 1458
3 0 1 1458
3/29/2021 1 0 11454
3/29/2021 1 0 11454
3/29/2021 1 0 11454
3/29/2021 1 0 11454
3/29/2021 1 0 11454
3/29/2021 1 0 11454
3/29/2021 1 0 11454
3/29/2021 1 0 11454
0 1 0 11454
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4

3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3/29/2021 3/29/2021 3/29/2021 4:21 PM 3 0 1 4
3 0 1 4
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986

3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:50 PM 3 0 1 1986
3 0 1 1986
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982

3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 5:49 PM 3 0 1 1982
3 0 1 1982
3/30/2021 3/31/2021 3/31/2021 2:17 PM 3 0 1 1660

3/30/2021 3/31/2021 3/31/2021 2:17 PM 3 0 1 1660
3/30/2021 3/31/2021 3/31/2021 2:17 PM 3 0 1 1660
3/30/2021 3/31/2021 3/31/2021 2:17 PM 3 0 1 1660
3/30/2021 3/31/2021 3/31/2021 2:17 PM 3 0 1 1660
3/30/2021 3/31/2021 3/31/2021 2:17 PM 3 0 1 1660
3 0 1 1660
72 8 24 409223
72 8 24 409223
Milestone Missed Milestone Target Date/Time
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
5
Subject
Falla en bateria cache
encendida la luz de alarma

uno de los nodos esta fuera de red

02/03 1449 EL SERVIDOR NO INICIA , POWER FAULT **ATTN 4-HOUR RESP** * **ATTN 4-HOUR RESP** *
Upgrade NBI versión 22.36.01 Canaima

Upgrade NBI 22.36.01 Colgate

03/03 1317 EQUIPO NO ENCIENDE Y TIENE ALERTA DE BOARD, CASO CREADO EN BASE AL CASO FNTGNJD * **ATTN
El tape drive 2 presenta fallas al momento de montar las cintas.

CALL HOME - BE110000

CALL HOME - BE110000
dos discos alarmados

drive dañado
drive dañado
drive dañado
drive dañado
drive dañado
drive dañado
drive dañado
drive dañado
drive dañado
drive dañado
acceso bloqueado al FSM

CALL HOME - SYMPTOM : 9100 SRCE212E161

CALL HOME - SYMPTOM : 9100 SRCB150F138

Fix de memoria PTSCAN, PTSCOL
CODIGO DE ERROR 11007620 EN FAN

un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
Sanidad de PTS en la localidad de Valencia
CALL HOME PROB TYPE: 2 CPN: 187 REF: B0800005 REF_EXT: 000000FF REF_EXT2: 00000000
Consulta OID Queries-Answers DNS | CCR_6949652

V7000 - Disco de la enc. 20 slot 09 id 488 y slot 12 id 492 esta en falla
Disco alarmado V7000 EL ROSAL

V7000 - Disco de la enc. 19 slot 08 id 492 esta en falla
falla de disco
falla de disco
falla de disco
falla de disco
falla de disco
falla de disco
falla de disco
falla de disco
Alarmas SRPCAN06 (SUBSCAN) | CCR_6951391 CCR_6952728 CCR_6952739


las transacciones icam sinteticas falladas no crean evento

TICKET DE PRUEBA, FAVOR CANCELAR

falla de conexion de cable atip optical de 10 metros///serial ya11rv9cj051

falla de conexion de cable atip optical de 10 metros////serial 78h0636

El equipo perdio conexion con los disco

Resolution Description
se cierra case por falta de respuesta
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Saludos.
Reyna Diaz
Se cierra el caso, el equipo presenta dos (2) discos dañados en el v7000 fru 44x3217, requiere aprobación gerencial
Se realiza update solicitado.

No tenemos cobertura en la zona de Portuguesa, se registra un nuevo caso 40D6KYL para ser derivado a CAS.
Caso duplicado con TS005165996

WO00474241: Sustitucion de disco parte mala en cliente

WO00474241: Sustitucion de disco parte mala en cliente
WO00470472: Pedir 46x4396 qty 1 enciar a ibm piso 4 s7b recibe contacto
WO00470473: Cordial Saludo

Raul, se le debeCordial
WO00470473: informar al cliente que se comunicar a la linea de RCD , para poderle general un caso de SW , ya que
Saludo
Saludo
Saludo
Raul, se le debe informar
WO00470473: Cordial Saludo al cliente que se comunicar a la linea de RCD , para poderle general un caso de SW , ya que
Saludo
Saludo
Raul, se le debe informar
WO00470473: Cordial Saludo al cliente que se comunicar a la linea de RCD , para poderle general un caso de SW , ya que
Saludo
Saludo
Raul, se le debe informar al cliente que se comunicar a la linea de RCD , para poderle general un caso de SW , ya que
WO00471138: Se cambio fecha service processor


Se realiza actividad solicitada.

WO00484704: No se detecto falla de hw, un nodo presenta problemas de drives y genera errores en windows. Maq
WO00493951: Se cierra la llamada debido a que se repite con la WO00489618


WO00503241: Se instaló 2 discos de 900gb y se verificaron los mismos
WO00501018: Requiere parte 00ar323 qty 1 pero hay otro caso abierto por el mosmo tema.
WO00519272: Reemplazo dasd y reconstrucción datos

Se realiza depuración de la partición que se lleno y se reestablece la redundancia

WO00540062: Se recomienda hacer un rebooting cada mes al HMC

TICKET DE PRUEBA, SE CANCELA

Favor cancelar los dos reportes, los seriales reportados están errados,


WO00549381: Se converso con el Sr Davies Torres e indico que no hay acceso al banco, también indico que ellos llam
Mission Team
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
Lenovo DCG - SSA
Sandvine - SSA
Sandvine - SSA
Sandvine - SSA
Sandvine - SSA
Sandvine - SSA
Sandvine - SSA
Lenovo DCG - SSA
MVS - SSA
MVS - SSA
MVS - SSA
MVS - SSA
MVS - SSA
MVS - SSA
MVS - SSA
DS8: SSA-Mexico
DS8: SSA-Mexico
Storage Product Services - SSA

Tape Storage: SSA-Mexico

PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
Sandvine - SSA
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
Sandvine - SSA
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
Sandvine - SSA
Sandvine - SSA
Sandvine - SSA
SpecV: SSA-Mexico
SpecV: SSA-Mexico
SpecV: SSA-Mexico
SpecV: SSA-Mexico
SpecV: SSA-Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
Sandvine - SSA
Sandvine - SSA
Sandvine - SSA
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
CP Tech Support
CP Tech Support
CP Tech Support
CP Tech Support
CP Tech Support
CP Tech Support
CP Tech Support
CP Tech Support
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
ZSR: SSA/Mexico
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
CC: Default
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
PSR: SSA/Mexico
Description


02/03 1449 EL SERVIDOR NO INICIA , POWER FAULT **ATTN 4-HOUR RESP** * **ATTN 4-HOUR RESP** *
Se requiere realizar el upgrade de NBI a la versión 22.36.01 en los PTSCAN y SRPCAN de Telefonica Venezuela por re
Se requiere realizar el upgrade de NBI a la versión 22.36.01 en los PTSCOL de Telefonica Venezuela por recomendac
03/03 1317 EQUIPO NO ENCIENDE Y TIENE ALERTA DE BOARD, CASO CREADO EN BASE AL CASO FNTGNJD * **ATTN

Boot DDM error, hdisk0

Boot DDM error, hdisk0
dos discos alarmados :900 gb 10 k 6 gb tipo SAS fru: 44x3217

drive dañado PN:00v6733 SN: yq10wt012227


PROBLEM DATE : 2021/03/06 PROBLEM TIME : 12:59:55

Serviceable Event Text: Licensed
PROBLEM DATE : 2021/03/06 internal code has TIME
PROBLEM detected a problem.
: 12:59:55
ServiceableDATE
PROBLEM Event
: Text: Licensed internalPROBLEM
2021/03/06 code has TIME
detected a problem.
: 12:59:55
PROBLEM DATE : 2021/03/06 internal code has detected a problem.
PROBLEM TIME : 12:59:55
Serviceable Event Text: Licensed internal code has detected a problem.

Serviceable Event Text: CEC
PROBLEM DATE : 2021/03/06 hardware (0x50) reported
PROBLEM TIMEan: 18:00:20
error.
Serviceable
PROBLEM DATEEvent
: Text: CEC hardware (0x50)
2021/03/06 reported
error.
Serviceable
PROBLEM DATEEvent
: Text: CEC hardware (0x50)
2021/03/06 reported
error.
Serviceable Event Text: CEC hardware (0x50) reported an error.
Sandvine esta mandando una customización del OS ya que en la versiones 20 cambia, sin esta modificacion los siste

un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
un nodo caído
------- -------- ----------------------- ----- --------------------------

695 [minor] 2021-03-11 06:07:42 -04 30 Delayed Subscriber Mapping
FAILING SYSTEM NAME: P0014A18

CONCURRENT:
FAILING SYSTEMUNKNOWN
NAME: P0014A18
CONCURRENT: UNKNOWN
CONCURRENT:
NAME: P0014A18
CONCURRENT:
NAME: P0014A18
CONCURRENT: UNKNOWN

CONCURRENT:
NAME: P0014A18
CONCURRENT: UNKNOWN
CONCURRENT:
NAME: P0014A18
CONCURRENT: UNKNOWN
error
error
error
FRU 01LJ786.
disco alaramdo equipo ubicado en sotano 1:

FRU
disco00AR323
alaramdo equipo ubicado en sotano 1:
FRU 00AR323
disco alaramdo equipo ubicado en sotano 1:
FRU 00AR323
FRU: 01LJ786
falla de disco segundo numero 02415133444

SRPCAN06> show alarms history date 2021-03-23 | grep Filesystem

4930 [major]
SRPCAN06> show 13:24:02 7 High
alarms history dateResource Usage:
2021-03-23 Filesystem
| grep /d2
Filesystem
4930 [major]
SRPCAN06> show 13:24:02 7 High
alarms history dateResource Usage:
2021-03-23 Filesystem
| grep /d2
Filesystem
4930 [major] 13:24:02 7 High Resource Usage: Filesystem /d2

ServiceableDATE
PROBLEM Event
detected a problem.
: 14:52:35
PROBLEM DATE : 2021/03/27 internal code has detected a problem.
PROBLEM TIME : 14:52:35
Serviceable
PROBLEM DATEEvent
detected a problem.
: 14:52:35
Serviceable Event Text: Licensed internal code has detected a problem.





Assigned Support Mission Assignment Complete Case Owner Display Name
Power Servers 1 Veron, Martin Alcides
1
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
1

1
TSS 1 ,
1
TSS 1 Chaves Martinez, Cristian Leonardo

1

1
TSS 1 ,
1
TSS 1 ,
TSS 1 ,
TSS 1 ,
TSS 1 ,
TSS 1 ,
TSS 1 ,
TSS 1 ,
1
DS8000 1 ,
DS8000 1 ,
1
IBM Storage - TSS Managed 1 ,

1
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
Tape Storage 1 ,
1
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
1
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
1
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
1

1
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
1
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
1
TSS 1 Leal Valbuena, Giovanny Arturo

1
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
1
Z Servers 1 Romero, Jorge

1

1
Storwize 1 Fabricio Neves Duraes, Karol

1
Storwize 1 ,
Storwize 1 ,
Storwize 1 ,
1
Storwize 1 Fabricio Neves Duraes, Karol

1

1
TSS 1 Gomez Camacho, Oscar David

1
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
Power Servers 1 ,
1
Cloud Pak for Multicloud Mgmt 1 Bentley, Carin

1
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
Z Servers 1 ,
1
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
1
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
Control Center 1 ,
1
Power Servers 1 Fernandez, Alberto

1
32
32
Entitlement Name First Support Response
Service Extension 3/1/2021 9:22 AM
Entitlement Exception 3/19/2021 11:40 AM

Entitlement Discrepancy Resolution 3/2/2021 11:46 AM

Hardware Maintenance (HWMA) 3/3/2021 5:22 PM


Entitlement Discrepancy Resolution

Service Extension
Service Extension

Entitlement Discrepancy Resolution 3/5/2021 8:15 PM


Hardware Maintenance (HWMA)


Entitlement Exception
Hardware Maintenance (HWMA) 3/13/2021 8:16 AM







Passport Advantage 3/29/2021 9:30 AM


Entitlement Exception 3/31/2021 5:50 PM


Warranty Maintenance
Time to First Response (in hours) Case Hours Legacy Problem Number Liability Category
1.43 1.2 Not Applicable TSS
1.43 1.2
409.94 0 Not Applicable

409.94 0

1.97 1.02
0.23 9.63 40D624J X86
0.23 9.63
0.25 4 Not Applicable TSS

0.25 4

0.1 6
0.92 0 40D67N7 X86

0.92 0
0 Not Applicable TSS

0 0
1.5 PP12021030514472005225TSS
1.5 PP12021030514472005225TSS
0 1.5
0.02 Not Applicable Internal

0 0.02

1.24 0

1.43 0
0 PP22021030612554090258TSS
0 PP22021030612554090258TSS
0 PP22021030612554090258TSS
0 PP22021030612554090258TSS
0 0
0 PP12021030617560345759TSS
0 PP12021030617560345759TSS
0 PP12021030617560345759TSS
0 PP12021030617560345759TSS
0 0

0.09 8
0 Not Applicable
0 Not Applicable
0 Not Applicable
0 Not Applicable
0 Not Applicable
0 Not Applicable
0 Not Applicable
0 Not Applicable
0 Not Applicable
0 0
0 0

0.25 10
0.47 0 PR22021031312481871679TSS
0.47 0 PR22021031312481871679TSS
0.47 0 PR22021031312481871679TSS
0.47 0 PR22021031312481871679TSS
0.47 0 PR22021031312481871679TSS
0.47 0
0.05 PR12021031411583211860TSS
0.05 PR12021031411583211860TSS
0.05 PR12021031411583211860TSS
0.05 PR12021031411583211860TSS
0 0.05

386.89 5
0.13 6.78 Not Applicable Brand

0.13 6.78

0.4 0
1.49 14.24 Not Applicable Brand

1.49 14.24

0.16 3.3

115.8 3
0 PP22021032714532983472TSS
0 PP22021032714532983472TSS
0 PP22021032714532983472TSS
0 PP22021032714532983472TSS
0 0
0.99 1.76 Not Applicable

0.99 1.76

0.07 0

33.1 0

33.04 0
0.44 Not Applicable Brand

0 0.44
990.39 75.94
990.39 75.94
Liability Liability Organization xx Number of Work Orders Support Team
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
0
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A Lenovo 1
1
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A Lenovo 1
1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 2
N/A IBM 2
2
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 0
0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
0
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 0
0
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A IBM 1
1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 1
1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
N/A IBM 1
1
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
N/A 0
0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
N/A IBM 0
0
17
17
Product Name MustGather Complete
Power System 720 Server 1
1
Flex System V7000 1

Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
1
Flex System Enterprise Chassis 1

1
X86 Server 1
1
Storage Reporting Policy Platform 1

1

1
X86 Server 1
1
TS3100 and TS3200 Tape Libraries 1

1
DS8870 1
DS8870 1
1
Flex System V7000 1

Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
Flex System V7000 1
1

1

1
Power System Hardware Management Console Physical Appliance 1

1
Power System E870C Server 1

1

1

1
1
Policy Traffic Switches 1

1
z14 1
z14 1
z14 1
z14 1
z14 1
1
z14 1
z14 1
z14 1
z14 1
1

1
Storwize V7000 1
1
Storwize V7000 1
Storwize V7000 1
Storwize V7000 1
1
Storwize V7000 1
1
Power System S814 Server 1

1

1

1
Cloud Pak for Multicloud Management 1

1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
z14 1
1
Power System E980 Server 1

1

1

1
32
32
Must Gather Values
Machine Serial Number : 069359T, Service type : BreakFix,
Machine Serial Number : 21A5171, Service type : BreakFix,

Machine Serial Number : 21214EA, Service type : BreakFix,

Machine Serial Number : 06CC525,
Machine Serial Number : 8000063, Service type : BreakFix,


Machine Serial Number : KQ7C1KD,
Machine Serial Number : 78AL811, Service type : BreakFix,


Machine Serial Number : 21A5171, Service type : Account Support,







Machine Serial Number : 78257PE, Service type : BreakFix,
Machine Serial Number : 7820NCW, Service type : BreakFix,

Machine Serial Number : 78256GN, Service type : BreakFix,
Machine Serial Number : 219B4FW, Service type : BreakFix,



Product Area : Cloud App Management (ICAM), Product Version : 2.1, Cloud Platform : IBM Cloud, Service type : Bre
Machine Serial Number : 02149F8, System down : No, Service type : BreakFix,
Machine Serial Number : 78h0626, Service type : BreakFix,


Machine Serial Number : 785AA80, Service type : BreakFix,


SSA - Log Cases VENEZUELA

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SSA - Log Cases VENEZUELA

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SSA - Log Cases

Country ISO ↑ Case Number ↑ Case Origin Status

Account Name Text Account CMR NumberEdited By Edit Date

Suiche 7B 0150215 Carmen Rodriguez 3/2/2021 11:43 AM

Suiche 7B 0150215 Carmen Rodriguez 3/2/2021 9:47 AM

TELEFONICA VENEZOLANA, C.A 0235656 Manuel Martinez 3/4/2021 12:45 PM

TELEFONICA VENEZOLANA, C.A 0235656 Manuel Martinez 3/4/2021 12:47 PM

ASOPORTUGUESA N/A Johan Osorio 3/4/2021 3:22 PM

Suiche 7B 0150215 Johan Osorio 3/4/2021 2:55 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Carmen Rodriguez 3/6/2021 7:57 AM

Suiche 7B 0150215 Diego Giraldo 3/8/2021 8:59 AM

Suiche 7B 0150215 Johan Osorio 3/5/2021 8:16 PM

Suiche 7B 0150215 Johan Osorio 3/5/2021 8:29 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Carmen Rodriguez 3/6/2021 8:21 AM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Carmen Rodriguez 3/6/2021 1:22 PM

TELEFONICA VENEZOLANA, C.A 0235656 Carmen Rodriguez 3/8/2021 2:07 PM

Farmatodo, C.A. 0253000 Johan Osorio 3/10/2021 1:08 PM

TELEFONICA VENEZOLANA, C.A 0235656 Johan Osorio 3/12/2021 3:31 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Johan Osorio 3/13/2021 8:16 AM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Carmen Rodriguez 3/14/2021 7:25 AM

TELEFONICA VENEZOLANA, C.A 0235656 Manuel Martinez 3/15/2021 4:06 PM

BANESCO 0049505 Alejandro Beltran 3/17/2021 4:37 AM

BANESCO 0049505 Johan Osorio 3/16/2021 7:04 AM

BANESCO 0049505 Alejandro Beltran 3/17/2021 4:39 AM

Negroven 0630010 Evelyn Alzate 3/22/2021 6:48 AM

TELEFONICA VENEZOLANA, C.A 0235656 Manuel Martinez 3/25/2021 2:03 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Diego Giraldo 3/27/2021 5:18 PM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Carmen Rodriguez 3/29/2021 8:31 AM

MERCANTIL, C.A.(BANCO UNIVERSAL) 0051700 Johan Osorio 3/29/2021 4:21 PM

BANESCO BANCO UNIVERSAL, C.A. 049505 Carmen Rodriguez 3/30/2021 10:43 AM

BANESCO BANCO UNIVERSAL, C.A. 049505 Carmen Rodriguez 3/30/2021 10:47 AM

Banco Provincial 0053001 Manuel Martinez 3/30/2021 10:40 AM

Field / Event Old Value

Milestone Missed false

Internal Status New Case Opened

Internal Status New Case Opened

First Support Response

Milestone Missed false

First Support Response

First Support Response

Internal Status New Case Opened

Internal Status New Case Opened

Case Owner Cristian Leonardo Chaves Martinez

Milestone Missed false

First Support Response

Internal Status New Case Opened

Internal Status New Case Opened

Needs Attention false

First Support Response

Needs Attention false

Internal Status New Case Opened

Case Record Type Open Case Record Type

Milestone Missed false

Milestone Missed false

Manual Power Servers

Manual Control Center

Manual Control Center

Manual Control Center

Manual Control Center

Manual Control Center

Oscar David Gomez Camacho

Manual Control Center

Manual Control Center