Harvard Library Technology Services 2018 Q3 Dashboard (through March 2018)

Service Performance Operations Projects

Service Offerings Financial Snapshot Project Resource Hours
Supporting Library Collections and Services Library Tub 195 Summary Detailed break down; Enhancements & New

7,907
Library Technology Services FY18 YTD Mar FY 2018 32% 13,051 hours 6% 2,415 hours

Over / Q3 Over /
In $Thousands
Budget Actual Budget

2,241
(Under) Forecast (Under)

1,214
956

888
837

472

361

278

248
People Cost 3,838.5 3,905.4 66.9 5,155.0 5,316.4 161.4

35

28
Computing Cost 1,360.3 1,286.6 (73.7) 1,811.8 1,789.7 (22.1)

Linked Data for Libraries/LD4P II

Easy DRS deposit

COBWEB grant

Open source EAS

Alma/Leganto

Cloud/60 Oxford migrations

ArchivesSpace PUI

DRS audio format migration

DASH upgrade
Integrate VIA into PRIMO

Harvard Library website

Digital Collections Platform

Sub Total (Operating) 5,198.8 5,192.0 (6.8) 6,966.7 7,106.1 139.3

Open Access / OSC 170.5 149.6 (21.0) 232.4 239.3 6.9

Sub Total (Grants) 170.5 149.6 (21.0) 232.4 239.3 6.9

LTS GRAND TOTAL 5,369.4 5,341.6 (27.8) 7,199.1 7,345.4 146.2

Enhancements New

User Support Requests Resource Hours by Activity Team Goals

Hours are estimated using an automated monthly time survey
3rd Quarter Major Issues (Jan-Mar 2018) New initiatives
LTS HL sponsor/ stakeholders
New HOLLIS UI: released at the end of March: we have been actively FY18 goal Status
6% 2,415 hours contact:
soliciting feedback and so have seen a spike from users providing feedback
and asking for new features (General Search/Service Request) New Goal 1: Implement Alma and Leganto Laura Access and Discovery SC, Information
Incremental Enhancements
EZProxy issue: Harvard IP's blocked by vendor's servers and users were New operating costs
Efficiencies
free up $$ for new
Morse & Technical Services, Access Services
resulting from new
unable to access resources hosted by Taylor & Francis, Sage, and Wiley. developments
investments 32% 13,051 hours
(General Search/Outage) Goal 2: Build and launch digital collection Randy Access & Discovery SC,
Aleph cleanup: work in preparation for the Alma migration as well as the Enhancements Operations & Maintenance platform (DCP) for Harvard's digitized Stern Digitial Strategies and Innovation
end of the fiscal year (L&A Collection Management/Service Request) collections
62% 25,657 hours
Aeon migrated servers and spike in staff requesting login credentials (L&A Goal 3: Build and launch new UI for Randy Access & Discovery SC, Special Coll
Collection Management/User Authentication) archives and decommission OASIS Stern and Archives Council
Operations & Maintenance
2500
100% 41,123 hours Goal 4: Linked Data for Libraries - Mellon Randy Information & Technical Services
funded project (Ld4l Labs) Stern
2000
Goal 5: Support implementation of new Corinna Digital Strategies and Innovation,
3902 Tickets resolved for July Operations & Maintenance Resource Hours Baksik HL Communications
2017 through March 2018 Harvard Library website
1500
Detailed break down; Operations & Maintenance
6,139
Goal 6: Rewrite Email Archiving Service Anthony Stewardship Standing Committee
62% 25,657 hours 4,769 (EAS) as open source Moulen Coll and Content Dev SC
4,321
1000 User Authentication 3,236
2,565
Service Request 2,082 Goal 7: DRS Developments: audio format Abigail Preservation Services, Stewardship SC,
Project Request 1,391
Outage 273 651
231 migration and easier deposits Bordeaux Coll and Content Dev SC
500 Bug/Performance
Digital Repository and
Digital and Archival Collections

Library and Archives Collection

Borrowing and privileges

Research support
Digital Asset Delivery

Technical infrastructure
Analytics
Preservation Services

Class support
General Library Collections Search

Goal 8: Integrate VIA into HOLLIS+ Corinna Access & Discovery Standing
Baksik Committee
Management

0
Search
Digital Delivery

Digital/Archives Search

General Search

Privileges/Borrowing

Analytics

Collection management

Digital Repository

Course support

Research support

Infrastructure

Goal 9: Complete migration of applications Sharon Library Tech Services

out of 60 Oxford St. and maximize use of Bayer
Cloud
Goal 10: Upgrade HOLLIS+ user interface Corinna Access & Discovery Standing
Discovery and Access Collections and Stewardship Research and Lib. Tech.
Discovery and Access Collections and Stewardship Research and Teaching Library Baksik Committee
Technology
Teaching and Shared
Shared Services
Serv.