Register Number:

NATIONAL COLLEGE OF ENGINEERING, MARUTHAKULAM –

627151
Electronics and Communication Engineering
Seventh Semester
GE2022 – TOTAL QUALITY MANAGEMENT
INTERNAL ASSESSMENT TEST---III
Time: 1 ½ hours Maximum : 50 marks
Answer all questions
PART A—(5*2=10)
1. What is third party audit?
2. List out the various product evaluation standards of ISO 14000.
3. Draw the documentation pyramid.
4. List down the main elements of ISO-14000.
5. Differentiate between ISO 9000 and QS 9000.
6. List out the global benefits of adopting ISO 9000 quality system.
7. What are organization standards and product standards?
8. What is the concept of environmental management system?
9. What are the benefits of ISO-9000 certification?
10. What is internal quality audit and external quality audit?
11. What is ISO 14000?
12. List out the five stages of EMS audit.
13. What is the need for documentation?
14. What is ISO 9000:2000?
15. List the stages of an audit.
PART B (8+16+16=40 marks)
16. a ) What is QS 9000? State its significance. (8)
a ) What are the benefits of ISO:14000 certification? (8)
(OR)
b) What are the gains realized by a company with the TQM implementation? (8)
b )Discuss the benefits of ISO 9000 Certification. (8)
17. a )Discuss the various elements of ISO 9000 Quality system. (16)
b ) What methodology would you suggest to implement TQM in an automobile
manufacturing company? (16)
c ) Discuss the need for standardization procedures for quality assurance.Explain the
requirements of ISO system of documentation. (16)
d ) Differentiate between ISO 9000 and QS 14000.List the benefits that a firm would
enjoy by implementing these series of quality documentation procedures. (16)
18. a ) Discuss the implementation of TQM with a case study from the manufacturing
industry. (16)
b ) Explain the benefits of EMS and discuss quality auditing in detail. (16)
c ) Explain need for documentation and the documents to be prepared for QMS. (16)
d ) Discuss in detail the elements of ISO 14000.What are the benefits of ISO 14000? (16)