Team 8 CAVIDA-HEPANA-ROCAS

Given Correct KPIs KRIs Output Outcome

Rewrite the KPIs (in correct
format) based on our
discussion
Resources spent on one • 35% decrease in • Average expenses of • Percentage • Enhanced cost
paying client Customer gaining a single client increase in net management
Acquisition Cost is higher than profit profit • Higher revenue
• 25% increase in earned.
accumulated • Total expenses in
revenue per client doing a project for a
single client is higher
than the revenue.
Customer engagement • 20% increase in the • Negative online • High percentage of • Enhanced website
level number of users reviews and company website popularity and
hitting/visiting the comments are visitors visibility
company website increasing. • Enhanced
annually • Increasing number of company
• 25% increase in the customer complaints credibility
number of • Higher potential
returning of attracting new
customers customer
• High percentage
of customer
retention rate
Number of client • 10% increase in the • Decreasing customer • Large number of • Increase in
accounts per account number of new retention rate accounts per company revenue
manager clients per account • Percentage of contract account manager • Lower cost in
manager drop-offs is higher customer
• Higher percentage than contract acquisition
of expiring contract renewals
renewals versus
drop-offs
Number of budget • 20% decrease in • Number of • Clear budgeting • More accurate,
iterations the number of disapproved budget process cycle efficient, and
budget submissions plan proposal timeline timely budget
made during the • Failure to finish the approval
annual budget budgeting process • Effective
process before the cycle in the target time budgeting
budget’s final process
approval • Effective
• 90% accuracy of measures in
the budget evaluating
planning process organizational
performance
Finance error report • 40% decrease in • Finance report error • Low percentage of • Less cost of
finance report rate is higher than the finance error reporting
error rate target percentage report • Fast and accurate
• 25% increase in the • Decrease in the report • More reports were reporting of data
reports produced produced per finance produced per
per finance employee due to finance employee
employee errors
Planned hours vs actual • Number of hours • Excess time due to • Changes in the • Decrease on the
situation being planned with unexpected plans due to excess time spent for
relation to actual scenarios/emergencies hours other activities
situations
Qualified leads per month • 10% increase in the • Cost of marketing • Increase in the • Increase in sales
number of leads efforts for attracting percentage of sales • Increase of leads
accumulated per leads per month
month • Misinformative
• 15% sales increases marketing tools that
per month leads the leads to the
company
Inbound links to website • Number of inbound • Number of unsatisfied • Percentage of • Reduction of the
links directly target website visits from returning visitors
reader/customer due customers
 connected to the to waste of time for • Site visitors might
website directing to another use alternatives
• 10% increase in the website • Low number of
number of new searches and
customers website visitors
Content quality blog • 20% increase in the • Negative feedback • Increase In • Increase of
number of about the quality of percentage of visitors in the
viewers/visitors on the blog customer visits on website
the website • Probability of content the website • Increase on the
• Increase in the irrelevancy number of
number of quality customers
blog being • Increase of
published satisfied
customers
Blog articles published • 10% Increase in the • Blog articles that has • Percentage of • Increase on the
this month number of misleading customer visiting number of visitors
published blog information the and reading the • Increase on
articles per month • Cost of publishing blog blog articles customer
articles such as time satisfaction
and workforce