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OET 2020
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1- Introduction 2-Sympathy 3-History 4 - Diagnosis 5- Management 6-Reassurance
7-Relactant patient 8- Checking understanding 9-Sign posting 10- Ending 11- Bad news
1-Introduction :
*Good afternoon, my name is doctor I’m the 4-Diagnosis:
Treating doctor for today , how can I help you? *well, based on your symptoms, and after
*f \ up visit: Good Afternoon, nice to meet you examination , I believe that you have what’s
again. How can I help you? How are you doing call……… and let me explain…………..
So far? It is condition caused by
………. The symptoms include……… the best
Treatment is……………
2-Sympathy: Oh, I’m sorry to hear that * the…… indicates that you have ………
Oh, it must have been very *the tests show that it is probably
painful a condition known as ……….. and let me
it must be stressful you explain
3-History : 5-Management:
*I’m really sorry to hear that , but can I ask you *Don’t worry, if you can follow my advice\
some questions first if you don’t mind? Suggestion will get much better soon there
….would you mind if I ask you a few further are some very effective strategies
questions regarding this situation ? I would like to explain them to you\ let me
*what about ……… are you …………..? explain them to you in details. Is that okay?
*have you experience any ………………..? * first of all……… it is also important to…….
*Do you have…………? It is also necessary to ………. Do you think
*have you had any………….? You can do it?
*Does anything special making it worse? *I see that must be a very difficult situation
*is there anything that seems to relieve it? For you but the good news is that there
Several options available
which will help you would you
*Does anything seem to bring it on aggravate it? Like to hear more about that?
Location: *it is a good time to start …………. In terms
*Can you tell me where it hurt? Of…………. It will be necessary for you to……..
*which part of your body is affected ? 6-Reassurance
*could you tell me where the pain is ? *let me reassure you that …………
Duration: had it? *rest assure,………………..
*how long have you Been suffering from *it is nothing to get alarmed about,………
This problem? *Don’t worry it will go away by itself in
Been feeling like that? A few days with some rest.
Severity: *I know it sound difficult at first but with
*could you describe the pain? Practice I’m sure will be able to………
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Does it occur all of the time or just no and again? * I’m sure you don’t have any more trouble
Other symptoms: * the staff here and very experienced and
*Apart of …………, what other symptoms have you will take good care of you
Experience?
*is there any thing else that is bothering you?
*have you tried\ taken any medication for that?