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  • Card Swallowing Solving3

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    Hoàng Võ
    12 views1 page
    The flowchart outlines the steps an individual should take if their card is swallowed by an ATM, including contacting the bank, explaining what happened, and either waiting for the bank to retrieve the card or paying a fee to have the card sent by post. It provides options for actions depending on factors like whether the card is from the local bank or a different bank, and whether technical issues are detected. The chart aims to guide people through the process of resolving the situation if their card is swallowed by an ATM machine.

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    The flowchart outlines the steps an individual should take if their card is swallowed by an ATM, including contacting the bank, explaining what happened, and either waiting for the bank to retrieve the card or paying a fee to have the card sent by post. It provides options for actions depending on factors like whether the card is from the local bank or a different bank, and whether technical issues are detected. The chart aims to guide people through the process of resolving the situation if their card is swallowed by an ATM machine.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    12 views1 page

    Card Swallowing Solving3

    Uploaded by

    Hoàng Võ
    The flowchart outlines the steps an individual should take if their card is swallowed by an ATM, including contacting the bank, explaining what happened, and either waiting for the bank to retrieve the card or paying a fee to have the card sent by post. It provides options for actions depending on factors like whether the card is from the local bank or a different bank, and whether technical issues are detected. The chart aims to guide people through the process of resolving the situation if their card is swallowed by an ATM machine.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Start

    Card Swallow Solving Vietcombank


    ATM Flowchart

    Yes A
    Yes
    Yes Continous the manual
    Contact with that Card in the Lock the card by Type the pin wrong Is your card
    bank different bank? calling hotline more 3 times? swallowed? transcation
    No

    No
    No

    Follow the
    B Arrive to the bank
    instruction
    Get to the nearest bank No No
    Not receive Problem
    Technical issue?
    card after 20s? Undected

    Yes Yes
    Yes
    Head to the bank Search for another The bank is
    B
    located bank closed? Look over a little
    time
    B No Type all the button

    Find the custom Waiting for the


    care service next customer

    Yes
    Is the card
    Explain what Take out the card A
    realeased?
    happen

    No

    Confirm card
    Take out the ID swallowed
    card
    End

    Yes Wait until the date


    Bring the Lose the ID Receive the card
    Get back Go home of appointment
    registration book card?

    No

    Paying 20000 Go home


    Confirm your sign VND for service

    Yes
    No
    Waiting for Finish the Ask a day for The card is Come at date of Take the card
    checking process procedure taking card back sent by post? appointment back

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