The Maturity Level of Continuous Improvement Culture in Philippine Business Process

Outsourcing Industry

The Business Process Outsourcing Industry in the Philippines was established

well since it first started in 1992 . The industry itself has been considered very

essential to the Philippine Economy as one of the biggest sources not only of

employment for the labor force, but as a budget resource especially during the scarcity

caused by the COVID 19 Pandemic. Its potential growth has been estimated into 20%

annual increase as per the The Information Technology and Business Process

Association of the Philippines (IBPAP) up to year 2022. In 2016, this Industry has given

1.16M jobs to Filipinos, which majority are considered less hirable due to the most

company’s high standard of education level, age, experience among other reasons.

Evidently, Business Process Outsourcing have been giving second chances to those

who have been expectedly unemployed. Hence, Philippine Business Process

Outsourcing’s stability is significant not only to the Country’s economy, as well as the

employees and families which depends their livelihood in this industry.

Continuous Improvement an ongoing process to improve the products, services or

processes of an organization.  For one, it streamlines workflows. By constantly looking
for ways to improve things, what happens is a reduction in operating overhead. That’s a
good thing. It saves time and money.

It can also reduce the cost of projects and help to prevent overages. When constantly
seeking improvement and evaluating process, a greater knowledge of the overall costs
for completing a project comes into sharper focus. If you can determine whether a
project’s constraints are likely to break, you can plan better to avoid those mishaps.
Then there’s the flexibility inherent in the strategy. If you’re always on the lookout for
ways to improve, you’re flexible. You’re changing to take advantage of opportunities.
This constant movement, if it’s tethered to a well-thought out process, will reduce
complacency and threats from the competition.

This topic is very close to my heart as I have spent 12 years of my working life

with this Industry.