QHSE

Quality Health Safety & Environmental

Awareness Training
Jamaluddin Ma’ruf
IRCA-Certified
QMS Lead Auditor & HSE Expert

More than 16 years experience in developing quality management to increase

productivity and reduce nonconformity in achieve company objectives.

Jakarta, 17 March 2015

TRAINING AGENDA
 09.00 – 09.15 Opening by Management
 09.15 – 09.30 HSE Moment
Section 1
 09.30 – 10.00 QHSE Goal & Effect
 10.00 – 10.15 Coffee Time
 10.15 – 12.00 Part of QA/QC
 12.00 – 13.00 Break and Lunch
Section 2
 13.00 – 14.00 Process Model
Section 3
 14.00 – 15.00 Integrated Management System
Section 4
 15.00 – 15.15 Coffee Time
 15.15 – 16.00 8 Principles Management
 16.00 – 16.30 Document Management System

Jamaluddin M – QMS Lead Auditor 1

Session 1
◦ Goal of QHSE
◦ QHSE Affect

Jamaluddin M – QMS Lead Auditor 2

Awareness Goal

The goal is :
 Audiences able to
understand through out
basic concept of
Integrated Management
System.

3
QHSE Affect

Let’s Brainstorming!
 What if… no
QHSE?
 What if… QHSE?

4
 What if … no QHSE !
 the acts drama
Why so few profits and
Customer deeply sad ... customers escape ?

And then angry ! With the work we done, no

acknowledgment!
Accident

WE ALL LOSE !
5
 What if … QHSE
 A happy end
WE ALL WIN !
Customer happiness profits increase and customers ask
all needs covered, in time for more products
and competitive price

Hhmmm ...

6
 Part of QHSE
PART OF QHSE
 Quality Assurance & Quality Control
 Hazard Identification & Risk Control
 Environmental Aspect & Impact
Monitoring & Control

Jamaluddin M – QMS Lead Auditor 7

Quality Assurance & Quality Control
 QA is Quality  QC is Quality
Assurance Control

Warranty to Warranty to product

processes
- part of QHSE focused on providing
confidence that quality requirements will
be fulfilled
- part of QHSE focused on fulfilling
quality requirements.
Jamaluddin M – QA Coordinator 8
What is QA & QC work?
 QA work base on  QC work base on
Quality product
Management requirements
System
requirements

OUT PUT

 Product
specification
 Company Jamaluddin M – QA Coordinator 9
What is QA/QC Contribute?
 QA is contribute to  QC is contribute to
develop quality executing quality
plan. plan.

Requirements Specification
•ISO 10005 •API,
•ISO 10006 •ASME,
•Others •Others

Jamaluddin M – QMS Lead Auditor 10

What shall QA & QC monitor?
 QA monitoring of  QC monitoring of
system product
performance performance
◦ Quality objective ◦ Statistical product
◦ Training & competency characteristics
◦ Resources ◦ Product quality both of
Incoming, process & final
◦ Competitor
◦ Supplier
◦ Preventive & Corrective
action
◦ Customer complaint &
satisfaction
◦ Document & Data system

Jamaluddin M – QA Coordinator 11
What is QA & QC correlation?
 QA & QC have one goals. It is control of
processes to warranty that product
quality able to meet customer
requirements and expectation.
It’s nice…
Your product is increasing our added
value!

Jamaluddin M – QMS Lead Auditor 12

What is HSE work?
 HS work base on  E work base on
Occupational Environmental
Health Safety Management
Assessment Series Systems

OUT PUT

 Hazard
Identification &  Aspect & Impact
Risk Assessment Monitoring Report
Jamaluddin M – QA Coordinator 13
What is HSE Contribute?
 HS is contribute to  E is contribute to
develop Safety develop
plan. Environmental
plan.

Requirements Specification
• OHSAS 18001 • ISO 14001,
• PP 50 th 2012 • Proper,
• Others • Others

Jamaluddin M – QMS Lead Auditor 14

What shall HSE monitor?
 HS monitoring of  E monitoring of
Incident Environmental
performance performance
◦ Near miss ◦ Air pollution
◦ First aid case ◦ Nature resources
◦ Medical treatment ◦ Energy
◦ Lost time injury ◦ Legal compliance
◦ Fatality ◦ Etc.
◦ Property damage
◦ Employee illness
◦ Etc.

Jamaluddin M – QA Coordinator 15
What is HS & E correlation?
 HS & E have one goals.
It is control of
processes to warranty
that processes will not
built personnel injury
and environmental
defects.

Jamaluddin M – QMS Lead Auditor 16

Why QHSE Shall be
integrated
We are agree :
To achieve
company objective
with reduce
nonconformity and
prevent zero lost
time injury in one
mature system.

Jamaluddin M – QMS Lead Auditor 17

Section 2
PROCESS MODEL
 ISO 9001
 OHSAS & ISO 14001

Jamaluddin M – QMS Lead Auditor 18

 ISO 9001 – Quality Management
System

QUALITY MANAGEMENT SYSTEM

CONTINUAL IMPROVEMENT

Management
responsibility S
C a C
t
u R i u
e Measurement , s
s
s Resource f
analysis ,
q
a
t u
i
management c
t
improvement o
o r t
i
e
m m o m
e n
e e
n
t Input
Product r
r s
Output
Product
realization

Jamaluddin M – QMR 19
OHSAS & ISO 14001

Jamaluddin M – QMS Lead Auditor 20

Generic Standards
OHSAS, ISO 9001 and ISO 14001
are generic standards.
Generic means that the same
standards can be applied:
 to any organization, large
or small, whatever its
product or service,
 in any sector of activity, and
 whether it is a business
enterprise, a public
administration, or a
government department.

Jamaluddin M – QMS Lead Auditor 21

 Generic standards
Generic also signifies that
 no matter what the organization's scope of activity
 if it wants to establish a Occupational Health &
Safety Management System, OHSAS 18001 gives
the essential features,
 or if it wants to establish a quality management
system, ISO 9001 gives the essential features
 or if it wants to establish an environmental
management system, ISO 14001 gives the
essential features.

Jamaluddin M – QMS Lead Auditor 22

Processes, not products
 Processes affect final products or services.
 OHSAS gives the requirements for what to enable
an organization to control its OH&S risks and
improve its OH&S performance in preventing
personal injure and ill health.
 ISO 9001 gives the requirements for what the
organization must do to manage processes
affecting quality of its products and services.
 ISO 14001 gives the requirements for what the
organization must do to manage processes
affecting the impact of its activities on the
environment.
 Environmental Management
System
 ISO 14001 helps organizations to
implement environmental
management.

 ISO 14001 is for environmental management. This means

what the organization does to:
 minimize harmful effects on the environment caused by
its activities,
 to conform to applicable regulatory requirements, and to
 achieve continual improvement of its environmental
performance.
Jamaluddin M – QMS Lead Auditor 24
Hazard Identification, Risk
Assessment & Risk Control
• Conceptually similar to
environmental aspects and
impacts –target of management
program(s)
• Much more detailed than 14001
approach
• Assessment must address:
– routine and non-routine
activities
– all personnel, including
contractors and visitors
– facilities at the workplace,
whether provided by the
organization or by others

Jamaluddin M – QMS Lead Auditor 25

 Hazard Identification, Risk
Assessment & Risk Control
• Methodology must be proactive
– in advance of process/equipment
changes
– allow engineering of hazard
controls during design
– implementation of controls as
change occurs
• Success requires strong
Management of Change (MOC)
procedure

Jamaluddin M – QMS Lead Auditor 26

Hazard Identification, Risk
Assessment & Risk Control
• Process overview
– identification of hazards
– evaluation of risks under current
controls
– evaluation of the tolerability of
residual risk
– identification of needed additional
controls
• People are involved
– significant risks must be
controlled
– individual behaviour is a
significant factor

Jamaluddin M – QMS Lead Auditor 27

Section 3
Integrated Management System (IMS)
• Concept model

Jamaluddin M – QMS Lead Auditor 28

Concept of integration

►ISO 9001:2008, ISO 14001:2004 & OHSAS

18001:2007 standards based on PDCA concept,
therefore having similar structure:

 Policy
 Planning
 Implementation and operation
 Performance assessment
 Improvement
 Management review

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Integrated Management
Systems
 Integrated Management system means
what the organization does to manage its
processes, or activities with combine
some standards requirements in order
that
Various Standards  its products or services meet the
organization’s objectives, such as
 satisfying the customer's quality &
processes requirements,
 complying to regulations, or
 save environmental

One Standards

Jamaluddin M – QMS Lead Auditor 30

Integrated Management
Systems
 To be really efficient and effective,
the organization can manage its
way of doing things by
systemizing it.
 Everyone is clear about who is
responsible for doing what, when,
how, why and where.
 Integrated Management system
provide the organization with an
international, state-of-the-art
model to follow.

Jamaluddin M – QMS Lead Auditor 31

Integrated is Processes, not
products
 Both OHSAS, ISO 9001 and ISO
14001 concern the way an
organization goes about its
work.
 They are not product standards.
 They are not service standards.
 They are process parameters.
 They can be used by product
manufacturers and service
providers.
Session 4
◦ 8 Principles Managements

Jamaluddin M – QMS Lead Auditor 33

 8 Principles Management

 (from ISO/TC176/SC2/WG15/N130 1997/05/29)

◦ Customer Focused
◦ Leadership
◦ Involvement of People
◦ Process Approach
◦ System Approach to Management
◦ Continual Improvement
◦ Factual approach to decision making
◦ Mutually beneficial supplier
relationships

34
Principle 1 : Customer Focus
 "Organisations depend
on their customers and
therefore should
understand current and
future customer needs,
meet customer
requirements and strive
to exceed customer
expectations".

Have we understood customer’s requirements ?

35
Principle 2 : Leadership
 "Leaders establish unity of
purpose and direction of the
organisation. They should create
and maintain the internal
environment in which people can
become fully involved in
achieving the organisation's
objectives.”

• building trust and eliminating fear, • being proactive and

• providing people with the required leading by example,
resources and freedom to act with • understanding and
responsibility and accountability, responding to changes in
• inspiring, encouraging and recognizing the external environment,
people's contributions, • establishing a clear vision
• promoting open and honest of the organisation's
communication, future
• educating, training and coaching people,
• setting challenging goals and targets, and
• implementing strategy to achieve these
goals and targets
36
Principle 3 : Involvements of
People
"People at all levels are
the essence of an
organisation and their full
involvement enables their
abilities to be used for the
organisation's benefit".
• accepting ownership and
responsibility to solve problems,
• freely sharing knowledge and
experience in teams and groups,
• deriving satisfaction from their
work, and
• be enthusiastic and proud to be
part of the organisation

37
 Principle 4 - Process
Approach PROCESS
EFFECTIVENESS
Extent to which planned
CONTROLS
activities are realized and
planned results achieved

PROCESS
“set of interrelated or
INPUT interacting activities OUTPUT PRODUCT
which transforms
inputs into outputs

PROCESS EFFICIENCY
Relationship between the result
RESOURCES achieved and the resources used

The application of a system of processes within an organization, together

with the identifications and interactions of these processes, and their
management to produce the desired outcome, can referred to as the
“process approach”.
38
Principle 5 - System approach to
management
R R

I O I O
Process Process
A B
I R R
I
C C
O
I Process Process
C O I D
I = INPUT
O = OUTPUT
R = RESOURCES
C C
C = CONTROLS

Identifying, understanding and managing interrelated

processes as a system contributes to the organization’s
effectiveness and efficiency in achieving its objectives
39
Principle 6 – Continual Improvement
"Continual improvement should be a
permanent objective of the organisation."
 Plan: establish the objectives and
processes necessary to deliver results
in accordance with customer
requirements and the organization’s
policies.

 Do: Implement the processes.

 Check: monitor and measure

processes and product against
policies, objectives and requirements
for the product and report the results.

 Act: take actions to continually improve

process performance.

40
Principle 7 : Factual approach to decision making

"Effective decisions are based on the

analysis of data and information.“
• taking measurements and
collecting data and information
relevant to the objective,
• ensuring the data and information
are sufficiently accurate, reliable
and accessible,
• analysing the data and information
using valid methods,

41
Principle 8 : Mutually beneficial supplier relationships

"An organisation and its suppliers are

interdependent, and a mutually beneficial
relationship enhances the ability of both
to create value.“

• identifying and selecting key

suppliers,
• creating clear and open
communications,
• jointly establishing a clear
understanding of customers'
needs, improvement of products
and processes,
• sharing information and future
plans, and
• recognizing supplier
improvements and achievements.
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IMS Implementation Program

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The End
 Thanks of your participation

Jamaluddin M – QA Coordinator 44