As an independent agent for the Netflix program, we want to let you know that Netflix has made the difficult decision to discontinue all U.S. based outsourcing needs. Netflix has assured us this decision has nothing to do with the amazing perfor- mance provided by the agent community and is solely based on fi- nancial factors impacting the state of their business. Our last day of support is expected to be Saturday, May 15, 2021. The client wanted us to pass on to the Netflix agent community their grati- tude and appreciation for the dedica- tion to supporting their customers. agents’ strong performance and quality scores have left the door open for future opportunities, should there be a need. This speaks vol- umes about the type of support YOUR business provided and you can be proud of those accomplishments.In the meantime, call distribution from the Netflix client has not changed - we still receive priority routing as we have since launch. This means the schedule will continue to release, and will continue to receive call volume as normal. Agent needs are still high, and there are plenty of com- mits available for your business to build up your invoices prior to joining another line. Check a en the tradeboard for available commits. The client is counting on us to fin- ish strong with both our staffing needs and our performance metrics. Moving forward, there are still plenty of opportunities for your business to grow with We want to make sure you're aware of the new opportu- nities, with certifications starting as soon as May 17th! Check out current opportunities here.Check out current opportunities here. A few important things to note: ¢ To receive priority consideration for a new opportunity, your busi- ness will need to remain in good standing with Netflix. To be in good standing, your business will need to fulfill these commit requirements: « Commit to & honor a min- imum of 130 Netflix com- mits April 1 - 30 e¢ Commit to & honor a min- imum of 65 Netflix com- mits May 1 - 15 e We encourage you to choose an opportunity based on your inter- ests and personal skill set. A program that offers slightly more pay might not necessarily be the one that provides you the most fulfillment!Have questions? Join the EEETal- ent Acquisition team for a live infor- mation session EE to learn more about this transition, as well as new opportunities with a cc here to save a seat! The Netflix team will also be host- ing 2 Town Hall sessions to answer questions or concerns for your business. We hope you will join us for this informal discussion.