Professional Documents
Culture Documents
Are You Ready To BBQ
Are You Ready To BBQ
Safety (like Quality) is how you behave and what you do …. When no one is looking!
What is Quality?
• Simply put, Quality is the number of successes versus the number of
non-successes for a planned and expected outcome.
Fewer Mistakes/Errors
• 100%
Mistakes • Lot Sample
• Audit
• Quality Circles
• SPC
• Systems
• Zero Defects • Make it Faster
& Cheaper
• Remove
Waste • Set
performance Even Fewer Mistakes/Errors
standards
Example:
Americans consume over 80 million aspirins a year
• At a 6 Sigma level of Quality performance that would “only” be
272 Bad aspirins for Americans each year
• If this were a heart medication, would 6 Sigma be good enough?
Do these improve Quality or just make us feel we did something about it?
How do we bring positive impact to Quality?
• Control
• Inspection Keep in mind that these are all just
• Sample inspection tools!
• Statistical Process Control
• Assurance
• Audits What is the cardinal rule for using
• Processes and procedures tools?
• Lean Six Sigma
• Process improvement
Use the right tool for the job!
• Eliminate waste
• Reduce cost
Control, Assurance, Lean Six Sigma are all good tools!
What is the problem with tools?
• They are often treated as separate entities with no “interaction”
• Tools don’t work unless there is intent to use them
• Tools don’t self perpetuate or continue on their own
• Tools by themselves don’t create sustainable improvement
Compliance
• Conformance to requirements…… all requirements!
Examples:
• Engineering
• All customer requirements are achieved in the design specification
• Accounting
• General Accounting procedures are followed
• Manufacturing
• Processes are documented and followed
Root Cause Analysis and Corrective Action is the basis for achieving Zero Defects
Quality
• Most importantly:
• Does management recognize and support a culture of Quality as a business
imperative?
• If yes, then back to bullet 3
• When Quality isn’t being driven as a cultural imperative from the top,
you have your work cut out for you
• If you feel like you are alone in the wilderness, consider the following
as a possible path to success
Step 1-Start with your own department
• Adopt and learn the philosophy of CPI behaviors
• Train your staff in the elements of CPI
• Determine which tools will work best based on employee skill levels
• Use SMART metrics to define and prioritized areas to improve
• Establish “dollarized” CPI based metrics for each of your functional departments
• Set baseline measure of performance
• Set accountability for your department heads, leads and employees
• Measure and document change over time
BBQ will bring sustainable positive results to your company’s bottom line
Several keys to success!
• Top management sets clear company performance objectives and
cascades those objectives down into the organization
• Every department is tasked to define and make a contribution to their part of
those objectives
• Results are measured by department, then “rolled up” to summarize the
company’s top level performance to objectives.
• Tie Quality performance to company financial performance for all
departments
• Measure the impact of progress in dollar contribution to the bottom line
• Every department has a contribution, whether it is direct cost reduction or
indirect contribution to reducing overhead and SG&A expenses
The measure of Quality must always be monetized*
* Phillip Crosby’s Fourth Absolute states that Quality is measured as Price of Non-Conformance not indexes
Several keys to success!
• Everyone holds everyone accountable to do their part
• Supportive in use, training and sharing of Quality tools
• Not relying on others to do the work for them
• Top management sets timely performance reviews and participates
by:
• acknowledging issues (positively),
• requiring follow-up to assure issues are addressed
• and recognizing successes
BBQ will bring sustainable positive results to your company’s bottom line
Thank You!