Professional Documents
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Assessment Workbook July 22
Assessment Workbook July 22
Assessment Workbook July 22
Imagine Education
Student Assessment Cover
Sheet
Course Code CHC33015 Course Name Certificate III in Individual Support (Ageing)
Unit Code CHCCOM005 Unit Name Communicate and work in health or
Community services
Student Declaration
I declare that this assessment is my own work and where my work is supported by documents from my workplace
placement/employer permission has been granted.
Note: This assessment will not be accepted unless all sections have been completed and the front cover has been signed
and dated.
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Imagine Education
Theory Assessment Workbook
Course Code and Name: CHC33015 Certificate III in Individual Support (Ageing)
Unit Code: CHCCOM005
Unit Title: Communicate and work in health or community services
For this assessment you are required to answer all of the questions. You are permitted to research the
answers by reading your text book, theory notes and accessing the internet. If more room is needed
label each task with the question number and use headings or dot points to make your work clear for
your trainer and assessor.
For this task you are to write an information guide for new employees about communicating effectively in the
health and community services industry. In your guide you will need to include information on the following
topics:
Reporting requirements
Continuous improvement
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Task 2
Read the following care plan and then complete the documentation, imagining that you have just completed
cares for Mr. Pleva.
Mr. Jerry Pleva is a new admission to your facility and arrived last week on your day off. This is the first time that
you will be caring for him and you need to read his care plan before you go and assist him.
Jerry Pleva is a 77-year-old widower and a new client of Rose Valley Care. Jerry appears to have settled
well after struggling with independent care for the last two years following prostate cancer and a hip
replacement. He has recovered well from chemotherapy but has mobility problems after his hip
operation. He tends to be forgetful and keeps a diary to remind him when his family are visiting. He is
mentally alert, and is an active member of the community chess club.
You read the care plan and then go to his room to start with daily care for Jerry.
N/A
Care needs
Vision
Hearing
Profound deafness Digital hearing Check hearing aid is hearing aid worn daily
in right ear, some aid right ear clean Check for ear wax
hearing loss in left Assist to insert
ear hearing aid
Communication
Mobility
Showering
Podiatrist visits Podiatrist to cut Ensure client knows when podiatrist comes
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6 /52 nails
Oral care
Behaviour
Nutrition
Skin care
Social needs
Religion/spirituality
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Anglican local Anglican Maintain spiritual practice
minister visits
weekly
Attends church
Easter and Christmas
Other comments
Signed: C.Brown
1. Now that you have completed your cares for Mr. Pleva, record a progress note in the form
below. Imagine that today is Mr. Pleva’s daily weigh day, so include this in your note. A progress
note should discuss/sign off on all of the ADLs.
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Date Progress notes
a) Client problems
b) Goals or expected outcomes
c) Intervention strategies in care and evaluation processes
d) All of the above
Read the case study. Write down, or tell your trainer, your responses to the tasks.
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Case study
85 year old, Mrs. Hay has slipped in her kitchen 15 minutes prior to your arrival. When you arrive
you find her on the floor and you need to perform basic first aid and assist Mrs. Hay to her armchair
to rest. She is calling out loudly and when you approach her to offer assistance she hits out at you,
causing a bruise on your jaw.
Later when Mrs. Hay is feeling better, you ask her if she knows what she slipped on. She tells you
the fridge has been leaking water on to the floor for the last couple of months and that she usually
puts a towel under the fridge to catch the water but this morning it seeped through the towel.
1. List the documents you need to complete. If necessary, refer to the documents in your workplace or
an organisation that you can research for ideas.
You have to complete an incident report or if applicable, include a hazard report form .
3. What would you do with the documentation once you have completed it?
After competing the documentation, you have to endorse it to the supervisor or the manager. This also
depends on the organisation’s guidelines.
Written Questions
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Open Question – example 2:
Why are you feeling this way?
5. List six examples of industry terminology that you would use in verbal, written and digital
communications.
I. acute
II. benign
III. palliative care
IV. maintenance care
V. Ophthalmologist
VI. Do not resuscitate (DNR)
Strategy 1:
Understand the situation. Few situations are exactly as they seem or as presented to you by
others. Before you try to settle the conflict, ensure you have investigated both sides of the issue.
Strategy 2:
Focus on the problem, not the individual. Focus on identifying and resolving the conflict. Set
aside biases, assumptions, judgements, and personal perceptions.
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8. What legislation Acts are relevant to community services?
9. Who should you report any unresolved conflicts, breach or non-adherence to standard
operating procedures, or any issues impacting on the rights of you or your client to?
You should report any unresolved conflicts, breach or non-adherence to standard operating
precures, or any issues impacting on the rights of you or your client to:
-supervisor,
-appropriate personnel, or
-third party organisations.
11. List six different types of documentation you may encounter in community and health services.
I. Care plans
II. Case and progress notes
III. Incident reports
IV. Individualised plans
V. Appointments
VI. Financial statements and receipts
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