UNIVERSITY TEKNOLOGY MARA

FACULTY OF BUSINESS AND MANAGEMENT

DIPLOMA IN OFFICE MANAGEMENT AND TECHNOLOGY

COURSE CODE
English For Workplace Communication (ELC 270)
TOPIC
JOB DISSATISFACTION
GROUP MEMBERS
MUHAMMAD HAZWAN BIN ADDNAN (2019715003)
MUHAMMAD HAZIQ BIN HAFIZI (2019553283)
MUHAMMAD ALIF HAZIQ BIN ROSLI (2019325757)
MUHAMMAD EDRY MUKLIZ BIN ABD MALEK (2019752521)

PREPARED FOR:
DR. KULDIP KAUR
Job Dissatisfaction in Hotel Seri Malaysia

Muhammad Hazwan
• Most of the employees not interested doing their job because lack of interest with their
duties while work. Such as clean the hotel room daily and that are not challenging job
for them. Basically, most of our employees are youth so they need an interesting job.
• Hotel should improve their training programme and improve remuneration to the
employees as these steps can increase retention rate of hotel employees. Besides,
the hotel also has to emphasize on ongoing training and education, employee
empowerment, open communication with management and appreciation for
accomplishment. (Prabhu,1996), (Hogan, 1992)

Muhammad Haziq

• Hotel staff experience imbalances in work and life. This is because the work assigned
is too much that forces them to have to neglect balance while working and in life.
• The hotel should practice flexibility in the employees’ schedules, enable the employees
to handle their family responsibilities constructively. Thus, this will reduce family stress
and conflict, and promoting the work life balance in both family and work domain.
(Fatahyah Yahya & Justina Yap Yen Ying, 2014)
• By posting schedules farther in advance, we can allow employees to plan better. By
adopting generous policies on shift-swapping, or allowing shared roles, we can
encourage employees to work together for a more balanced collective. By soliciting
feedback and encouraging our people to ask for support when they need it, we can
create a more caring and responsive work culture. (Dean Minett, 2019)
Muhammad Alif

• Hotel employees face communication problems between managers and subsequent

employees making this the causes of poor management in the organization.
• Good management skills must include the ability to communicate effectively. Managers
should provide guidance to their workers on improving weaknesses but whilst also
celebrating those employees' strengths and accomplishments. (Ahmad, R., & Scott, N.
,2013)
• This is because proper communication of a hotel’s sustainable image, as an important
way to improve customer relationship and will likely to boost the development of the
hotel. (Shen, L., Qian, J., & Chen, S. C., 2020)

Muhammad Edry

• Hotel employees lack motivation to work due to unsupportive boss making the work
environment becomes successful.
• The hotel employees should address it diplomatically, this is by ask for a time to speak,
and frame the discussion as an opportunity to optimize working relationship. (Susan
M. Heathfield, 2020)
References

1) Yahya, F., Yap, J., Ying, Y., Kunci, K., Kerja, Sosial, S., Kerja Baki, K., & Organisasi,
S. (n.d.). THE RELATIONSHIP BETWEEN WORK SOCIAL SUPPORT AND WORK-
LIFE BALANCE IN HOTEL INDUSTRY.
2) The Challenge of Work-Life Balance for Hoteliers : 4Hoteliers. (2019). 4Hoteliers.com.
https://www.4hoteliers.com/features/article/13044

3) Norzafir Md Salleh. (2010, October). Issues and challenges in hospitality industry in

Malaysia. ResearchGate; unknown.
https://www.researchgate.net/publication/262804551_Issues_and_challenges_in_ho
spitality_industry_in_Malaysia
4) https://www.facebook.com/thebalancecom. (2020). Follow These Helpful Tips to
Survive Working With a Bad Boss. The Balance Careers.
https://www.thebalancecareers.com/bad-to-the-bone-dealing-with-a-bad-boss-
1917714
5) Shen, L., Qian, J., & Chen, S. C. (2020). Effective Communication Strategies of
Sustainable Hospitality: A Qualitative Exploration. Sustainability, 12(17), 6920.
https://doi.org/10.3390/su12176920
6) Ahmad, R., & Scott, N. (2013, July 23). Managing the front office department:
Staffing issues in Malaysian hotels. ResearchGate; Informa UK (Taylor & Francis).
https://www.researchgate.net/publication/272122832_Managing_the_front_office_de
partment_Staffing_issues_in_Malaysian_hotels