CERTIFIED FACILITY

MANAGEMENT MANAGER (FMM)

Table 1: The number of days for each Learning Module and Knowledge Assessment.

LEARNING KNOWLEDGE PERFORMANCE

LEARNING MODULE
NO MODULE DAYS ASSESSMENT ASSESSMENT
NAME
(M) (KA) (PA)
Learning Module Introduction to Facilities
1 1 1 1
1 (M01) Management
Learning Module Operation & Maintenance
2 2 1 1
2 (M02) Planning
Learning Module Leadership & Strategy
3 1 1 1
3 (M03) Planning
Learning Module Finance & Business
4 1 1 1
4 (M04) Planning
Learning Module
5 Risk Management Control 1 1 1
5 (M05)
Learning Module
6 Communication Planning 1 1 1
6 (M06)
Learning Module
7 Human Resource Planning 1 1 1
7 (M07)
Learning Module Contract Management
8 1 1 1
8 (M08) Governance
Learning Module Quality Control
9 1 1 1
9 (M09) Management
Learning Module Project Management
10 3 1 1
10 (M10) Planning
Learning Module Technology Management
11 2 1 1
11 (M11) Planning
TOTAL 15 11 11
PO vs LP Mapping Chart

Domain and
Taxonomy
PO

M 01

M 03
PROGRAM OUTCOME (PO) FOR FACILITIES Levels

M 02

M 04

M 05

M 06

M 07

M 08

M 09

M 10

M 11

M 12

M 13

M 14
NO. MANAGEMENT MANAGER (FMM) CIDB
K, S, A
Domain

Facilities Management Manager who has extensive Knowledge K, C

and Competent in Facilities Management accomplishing to plan,
1 coordinate, organise, monitor, control, mitigate and manage a C5 √ √ √ √ √
facility in meeeting the budget, duration and quality deliverables
expected along building life cycle. K, A

PE, E, SH
Facilities Management Manager who upholds and demonstrates
the importance of Profesional Ethics, Environment, Safety and
2 C5 √ √ √
Health work culture at the facility and prioritize the sustainable
approach in his management.
S, A

Facilities Management Manager who evaluating a range of O&M, TA

Operation and Maintenance facilities management techniques
across project under taking which include planning, execution and
3 C5 √ √ √ √ √
control to underpin substantial and reasonable judgmental
evaluation. Adapt sustainable Technology Application in the
process of operation and maintenance K, S, A

C, FMT
Facilities Management Manager who excel in effective
communication with his employer and team member which able
C5
to translate the needs into satisfactory Project Management and
4
leading a negotiation with stakeholders and multi-disciplinary FM √ √ √
Team for compliance with all needs, technical and commercial K, S, A
requirements.
 Domain and
Taxonomy
PO

M 01

M 03
PROGRAM OUTCOME (PO) FOR FACILITIES Levels

M 02

M 04

M 05

M 06

M 07

M 08

M 09

M 10

M 11

M 12

M 13

M 14
NO. MANAGEMENT MANAGER (FMM) CIDB
K, S, A
Domain
Facilities Management Manager who ensuring a Quality deliverable
from his team services through the efficient Planning, Monitoring Q, PMC
and Control with establishment of management procedures in risk
5 management, proactive and reactive maintenance in predicting and C5 √ √ √
forecasting followed by mitigating using specific conventional
techniques and modern facilities management tools for satisfactory S, A
quality assurance.
Facilities Management Manager who demonstrate the P, FBM
comprehensive understanding of project Procurement, Finance
and Budget Management principles start from initial conceptual
6
C5
stage through client’s needs/brief for effective procurement and in √ √ √
the same time, able to predict and forecast the cash flow and
execute the financing control along the project delivery until closing K, S
account.
T, C & VM
Facilities Management Manager who well verse in Tender,
Contract and Vendor Management activities and procedures in
C5
7 delivering high yield investment to his employer through systematic √ √ √
SWOT analysis and solve discrepancies or using appropriate
dispute resolution strategies in accordance with the contract. K, S

Facilities Management Manager who leading an exemplary PS, ES

Personal Skill include self-directing lifelong learning and facilitate
great worthy Entrepreneurship Skills and continuously explore C5
8 and obtain related competencies for an efficient and excellence of
Facility Project Management.
√
S, A

5 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 PROGRAM OUTCOME CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
CONSTRUCTION INDUSTRY DEVELOPMENT BOARD MALAYSIA

SPECIFIC
PO PROGRAM OUTCOME STATEMENT
CRITERIA
Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management
Knowledge and accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting
PO1
Competent the budget, duration and quality deliverables expected along building life cycle.
Professional Facilities Management Manager who upholds and demonstrates the importance of Profesional Ethics,
Ethics, Environment, Safety and Health work culture at the facility and prioritize the sustainable approach in his
PO2 Environment, management.
Safety and
Health
Operation & Facilities Management Manager who evaluating a range of Operation and Maintenance facilities
Maintenance and management techniques across project under taking which include planning, execution and control to
PO3 underpin substantial and reasonable judgmental evaluation. Adapt sustainable Technology Application
Technology
Application in the process of operation and maintenance

Facilities Management Manager who excel in effective communication with his employer and team
Communication member which able to translate the needs into satisfactory Project Management and leading a negotiation
PO4
and FM Team with stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial
requirements.

Facilities Management Manager who ensuring a Quality deliverable from his team services through the
Quality,
efficient Planning, Monitoring and Control with establishment of management procedures in risk
Planning,
PO5 management, proactive and reactive maintenance in predicting and forecasting followed by mitigating
Monitoring and
using specific conventional techniques and modern facilities management tools for satisfactory quality
Control
assurance.
Procurement, Facilities Management Manager who demonstrate the comprehensive understanding of project
PO6 Finance and Procurement, Finance and Budget Management principles start from initial conceptual stage through
Budget client’s needs/brief for effective procurement and in the same time, able to predict and forecast the cash
Management flow and execute the financing control along the project delivery until closing account.

Tender, Contract Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities
P07 and Vendor and procedures in delivering high yield investment to his employer through systematic SWOT analysis and
Management solve discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
Personal Skill Facilities Management Manager who leading an exemplary Personal Skill include self-directing lifelong
P08 and learning and facilitate great worthy Entrepreneurship Skills and continuously explore and obtain related
Entrepreneurship competencies for an efficient and excellence of Facility Project Management.
Skills

6 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 01
M01
INTRODUCTION TO FACILITIES
MANAGEMENT
 LEARNING MODULE NAME AND
INTRODUCTION TO FACILITIES MANAGEMENT (M01)
CODE
NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED

Act 520. Review and share Act

Introduction to
520. National Occupational Skills Standard (NOSS) (Facilities Management Monitoring)
8:30 - Facilities
9:30am Management
Manager

Construction Industry Transformation Program (CITP 2016-2020), CIS CIDB,

Construction Related Acts, Regulations, Guidelines, Handbooks, Standards,
9:30 - Introduction to Manuals.
10:30 Construction Project
am Management

Construction Project Example of each document and explanation. Flowchart on the process.
10:45 -
Management
12:45 pm
Activities

1:00 - 2:30
LUNCH / REST
pm

Construction Project
2:30 - 4:30 Explain on Project Life Cycle from any reputable reference such as PMP, etc.
Management
pm
Activities

4:30 - 5:30 KNOWLEDGE

Assessment for M01
pm ASSESSMENT (KA)

9 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND
INTRODUCTION TO FACILITIES MANAGEMENT (LP01)
CODE
NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management accomplishing to
PO1 plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the budget, duration and quality
PACKAGE OUTCOME (PO) deliverables expected along building life cycle.
Facilities Management Manager who upholds and demonstrates the importance of Profesional Ethics, Environment, Safety
PO2
and Health work culture at the facility and prioritize the sustainable approach in his management.
LO1 Able to explain Facilities Management Manager role in the global and local context.

Able to explain the scope and positioning of Facilities Management from the construction perspective (Buku Pendaftaran
LO2
Kontraktor CIDB).
LEARNING OUTCOME (LO)
LO3 Able to explain the construction work under Construction Act 520.

LO4 Able to explain the categories and Specializations of Registration for FM Contractors under CIDB (CIDB, 2017)

TRAINING NOTES Training notes endorsed by CIDB.

· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
KNOWLEDGE ASSESSMENT
(KA) · To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.

· Case study mode (1 question)

· Answer in essay type (not more than 5000words)
PERFORMANCE ASSESSMENT
· Passing mark is 70%
(PA)
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
TEACHING AND LEARNING
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
METHOD

10 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 02
M02
OPERATION & MAINTENANCE PLANNING

11 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE OPERATION & MAINTENANCE PLANNING (M02)

NUMBER OF DAY(s) 2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED

Plan O&M policies and

DAY 1 guidelines
Verify O&M work plan

CIDB Act, Suruhanjaya Tenaga, DOSH, SPAN, Akta Kilang & Jentera, Akta BOMBA, Akta Pengurusan Sisa Pepejal &
Pembersihan Awam, Akta Kerajaan Tempatan & other Government Department, utility or local authorities and licenses.

Plan O&M operational budget

DAY 1 /
Plan operation expenses
DAY 2

Monitor vendors work

performance
DAY 2
Manage asset defects and
warranty

KNOWLEDGE
1 hour Assessment for M02
ASSESSMENT (KA)

12 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
13 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
OPERATION & MAINTENANCE PLANNING (M02)
2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management
techniques across project under taking which include planning, execution and control to underpin substantial and
PO3
reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and
maintenance
LO1 Able to Plan O&M policies and guidelines.
LO2 Able to Verify O&M work plan.
LO3 Able to Plan O&M operational budget.
LO4 Able to Plan operations expenses.
LO5 Able to Monitor vendors and service providers work performance.
LO6 Able to Manage asset defects and warranty.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 03
M03
LEADERSHIP & STRATEGY PLANNING

14 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE LEADERSHIP & STRATEGY PLANNING (M03)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME / DAY PROPOSED

Develop FM strategic plan

8:30 -
Formulate sound business
10:30am -
case

Plan coaching and motivation

10:45 - 12:45
sessions -
am

1:00 - 2:30 pm LUNCH / REST

Plan work delegation and

Employment Act 1955, Industrial Relation Act 1967 etc.
empowerment
2:30 - 4:30 pm
Nurture teamwork among
staff

KNOWLEDGE
4:30 - 5:30 pm Assessment for M03
ASSESSMENT (KA)

15 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
16 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEADERSHIP & STRATEGY PLANNING (M03)
1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who excel in effective communication with his employer and team member
which able to translate the needs into satisfactory Project Management and leading a negotiation with
PO4
stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial
requirements.
Facilities Management Manager who leading an exemplary Personal Skill include self-directing lifelong learning
PO8 and facilitate great worthy Entrepreneurship Skills and continuously explore and obtain related competencies for
an efficient and excellence of Facility Project Management.
LO1 Able to Develop FM strategic plan.
LO2 Able to Formulate sound business case.
LO3 Able to Plan coaching and motivation session.
LO4 Able to Plan work delegation and empowerment.
LO5 Able to Nurture teamwork spirit among workers.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 04
M04
FINANCE & BUSINESS PLANNING

17 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE FINANCE & BUSINESS PLANNING (M04)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED

Plan overall FM activity JKR’S SPK, Procurement related documents sharing, process and common problems
8:30 - budget. / constrains.
10:30am Prepare financial
management planning (FMP).

Reference to Standard Form of Contract, JKR, PAM, CIDB, FIDIC, others. D&B, EPCC,
Manage project profit and BOT, PPP explanation and compare.
10:45 - 12:45
loss (P&L).
am

1:00 - 2:30 pm LUNCH / REST

Standard Procurement Process and activities, sharing on the actual documents related to procurement.
Manage procurement
2:30 - 4:30 pm
method/approach.

KNOWLEDGE
4:30 - 5:30 pm Assessment for M04
ASSESSMENT (KA)

18 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
19 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
FINANCE & BUSINESS PLANNING (M04)
1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement,
PO6 Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for
effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing
control along the project delivery until closing account.
Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and
PO7 procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve
discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
LO1 Able to Plan overall FM activity budget.
LO2 Able to Prepare financial management planning (FMP).
LO3 Able to Manage project profit and loss (P&L).
LO4 Able to Manage procurement method/approach.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 05
M05
RISK MANAGEMENT CONTROL

20 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE RISK MANAGEMENT CONTROL (M05)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME / DAY PROPOSED

PMP Documents, KM Process, Method Statement, Work Program, WBS. Example of each document and explanation.
8:30 - Identify FM project risk
10:30am Prepare risk mitigation plan

Project Documentations, Construction Work Sequence, Progress Report Example of

10:45 - 12:45 Implement risk mitigation each document and explanation.
am control

1:00 - 2:30 pm LUNCH /

Develop Business Continuity
2:30 - 4:30 pm
Plan (BCP) procedures.
REST
Project Monitoring Documents, Progress Report Writing and Compiling, Elements in
Progress Report.

KNOWLEDGE
4:30 - 5:30 pm Assessment for
ASSESSMENT (KA)
M05

21 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
22 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
RISK MANAGEMENT CONTROL (M05)
1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient
PO5 Planning, Monitoring and Control with establishment of management procedures in risk management, proactive
and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional
techniques and modern facilities management tools for satisfactory quality assurance.
LO1 Able to Identify FM project risk.
LO2 Able to Prepare risk mitigation plan.
LO3 Able to Implement risk mitigation control.
LO4 Able to Develop Business Continuity Plan (BCP) procedures.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 06
M06
COMMUNICATION PLANNING

23 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE COMMUNICATION PLANNING (M06)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED
Prepare FM communications
8:30 -
plan. -
10:30am

Perform correspondence
10:45 - 12:45
management. -
pm
Monitor project meetings

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm Prepare project presentations -

KNOWLEDGE
4:30 - 5:30 pm Assessment for M06
ASSESSMENT (KA)

24 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
25 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
COMMUNICATION PLANNING (M06)
1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who excel in effective communication with his employer and team member which
PO4 able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and
multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements
LO1 Able to Prepare FM communications plan.
LO2 Able to Perform correspondence management.
LO3 Able to Monitor project meetings
LO4 Able to Prepare project presentations
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 07
M07
HUMAN RESOURCE PLANNING

26 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE HUMAN RESOURCE PLANNING (M07)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED

8:30 - Prepare recruitment and

10:30am employment requirements -

-
10:45 - 12:45 Perform Training Need
pm Analysis (TNA).

1:00 - 2:30 pm

Establish Training Plan

2:30 - 4:30 pm Prepare staff performance -
appraisal.

KNOWLEDGE
4:30 - 5:30 pm Assessment for
ASSESSMENT (KA)
M07

27 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
28 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
HUMAN RESOURCE PLANNING (M07)
1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who excel in effective communication with his employer and team member which
PO4 able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and
multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements.
LO1 Able to Prepare recruitment and employment requirements.
LO2 Able to Perform Training Need Analysis (TNA).
LO3 Able to Establish Training Plan
LO4 Able to Prepare staff performance appraisal.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 08
M08
CONTRACT MANAGEMENT GOVERNANCE

29 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE CONTRACT MANAGEMENT GOVERNANCE (M08)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED
NOSS, Related documentations and forms as apply in the industry.
Perform contract
8:30 -
interpretations and
10:30am
compliance.

Monitor contract compliance -

10:45 - 12:45
Manage service performance
am
level.

1:00 - 2:30 pm LUNCH / REST

Coordinate change order

2:30 - 4:30 pm management activity. -
Perform contract closure.

KNOWLEDGE
4:30 - 5:30 pm Assessment for M08
ASSESSMENT (KA)

30 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
31 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
CONTRACT MANAGEMENT GOVERNANCE (M08)
1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management
PO1 accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the
budget, duration and quality deliverables expected along building life cycle.
Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement,
Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for
PO6
effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing
control along the project delivery until closing account.
Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and
PO7 procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve
discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
LO1 Able to Perform contract interpretations and compliance.
LO2 Able to Monitor contract compliance.
LO3 Able to Supervise service performance level.
LO4 Able to Coordinate change order management activity.
LO5 Able to Perform contract closure.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 09
M09
QUALITY CONTROL MANAGEMENT

32 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE QUALITY CONTROL MANAGEMENT (M09)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED
8:30 - 10:30 Prepare Quality Management
NOSS, A Guide to Good
am Plan (QMP).

Propose Customer
Satisfaction Survey (CSS)
10:45 - 12:45
improvements Akta Kilang & Jentera
pm
Perform statutory compliance
planning

1:00 - 2:30 pm LUNCH / REST

Perform vendor and service
provider assessment.
2:30 - 4:30 pm
Verify and sign off project
report.
NOSS and CIS 10:2008, CIS 14:2019,
CIS 15:2009
CIS 16:2009
CIS 17:2010
Guideline on OSH in relation to Construction Industry Management OSHCIM
Guidelines, ISO 14001:2015

KNOWLEDGE
4:30 - 5:30 pm Assessment for M09
ASSESSMENT (KA)

33 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
34 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
QUALITY CONTROL MANAGEMENT (M09)
1 NUMBER OF DAY(s) 1 TRAINER CIDB CERTIFIED TRAINER
Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient
Planning, Monitoring and Control with establishment of management procedures in risk management, proactive
PO4
and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional
techniques and modern facilities management tools for satisfactory quality assurance.
LO1 Able to Prepare Quality Management Plan (QMP).
LO2 Able to Propose Customer Satisfaction Survey (CSS) improvements.
LO3 Able to Perform statutory compliance planning.
LO4 Able to Perform vendor and service provider assessment.
LO5 Able to Prepare project report.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 10
M10
PROJECT MANAGEMENT PLANNING

35 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE PROJECT MANAGEMENT PLANNING (M10)

NUMBER OF DAY(s) 3 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED

Prepare Project Management -

DAY1
Plan (PMP) document.

Assign project team -

DAY2
members

Perform project monitoring -

DAY3
and control

KNOWLEDGE
1 hour Assessment for M10
ASSESSMENT (KA)

36 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
37 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
PROJECT MANAGEMENT PLANNING (M10)
3 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIIFED TRAINER
Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient
Planning, Monitoring and Control with establishment of management procedures in risk management, proactive and
PO5 reactive maintenance in predicting and forecasting followed by mitigating using specific conventional techniques
and modern facilities management tools for satisfactory quality assurance.
Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and
PO7 procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve
discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
LO1 Able to Prepare Project Management Plan (PMP) document.
LO2 Able to Assign project team members.
LO3 Able to Perform project monitoring and control.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
LEARNING MODULE – 11
M11
TECHNOLOGY MANAGEMENT PLANNING

38 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 LEARNING MODULE NAME AND CODE TECHNOLOGY MANAGEMENT PLANNING (M11)

NUMBER OF DAY(s) 2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIIFED TRAINER

LECTURE REFERENCE DOCUMENTS
SUBJECT’S NAME
TIME PROPOSED
Identify suitable FM
Example of selected document and explanation
technology
DAY1
Plan new technology
adoption

Example of selected document and explanation

DAY1 /
Plan facilities space analysis.
DAY 2

Example of selected document and explanation

Plan space management
DAY 2
consultation activity.

KNOWLEDGE
1 hour Assessment for M11
ASSESSMENT (KA)

LEARNING MODULE NAME AND CODE TECHNOLOGY MANAGEMENT PLANNING (M11)

NUMBER OF DAY(s) 2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIIFED TRAINER

Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management
techniques across project under taking which include planning, execution and control to underpin substantial and
PACKAGE OUTCOME (PO) PO3
reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and
maintenance

LO1 Able to Identify suitable FM technology.

LO2 Able to Plan new technology adoption.

LEARNING OUTCOME (LO)
LO3 Able to Plan facilities space analysis.

LO4 Able to Plan space management consultation activity.

39 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

 TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
· Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

CONTACT PERSON

MOHD HAFIZ ABU KAMAR/ TUNKU NUR NADHIRAH RAJA RADZMAN/SITI SARAH SALLEH
CIDB HOLDINGS SDN BHD
Level 22, Menara Dato' Onn, Putra World Trade Centre (PWTC)
No. 45, Jalan Sultan Ismail Kuala Lumpur 50480 Malaysia
Tel: 03-4042 8880
Fax: 03-4042 2880
Email: training@cidbholdings.com.my

40 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)