Professional Documents
Culture Documents
Could: (Please Contact Us With Any Queries.)
Could: (Please Contact Us With Any Queries.)
After full stop or new sentence use cap, do not use caps after comma. No caps for generic
drugs and diseases, just CAP BRAND name.
Double check grammar and spelling correctness.
Do not start sentences with Patient.
Do not include irrelevant notes - Summarize the relevant information efficiently and
effectively.
Each of your paragraphs should contain a 'theme' or be about a single issue. The reader
should know what each paragraph is about and its purpose.
You do not need to 'show off' by using a range of sentence structures. Instead, you need to
use the right sentence structure at the right time to make your meaning as clear as possible.
make sure that the information in your letter is clear and concise. It cannot be convoluted or
'inefficient'.
You do not need to 'show off' by using a range of sentence structures. Instead, you need to
use the right sentence structure at the right time to make your meaning as clear as possible.
Please work on your spelling - Please work on your punctuation.
Referring spelling with a double r.
Has + singular.
First name’s letter always caps.
Use articles right: A, An, The.
Check punctuations.
First paragraph should always mention: type of letter, what you want the recipient to do
(perform checkup or give second opinion), IMTP.
Summarize 180-200 words, include relevant info and to a lesser extent, exclude irrelevant
info.
In order to be concise, you need to summarize the relevant info efficiently and effectively.
Use words that are immediately clear, no fancy words. Be precise in your word choice.
You do not need fancy or variety of grammar, clarity is key.
Do not show off by using a range of sentence structures.
Work on your spelling and punctuation.
2. INFORMATION GATHERING: (ASK – LISTEN WITH ENCOURAGEMENT – GIVE FEEDBACK): ONLY ASK ONE
QUESTION AT A TIME (Mr. Peter, can you please tell me about what brings you in today?) GIVE TIME FOR PT
TO TALK AND LISTEN ATTENTIVELY - PROVIDE FEEDBACK AS PATIENT TALK (hm, aha, yes, and..) GIVE
FEEDBACK (I do understand what you are going through, I can understand this may be difficult for you, I’m sure
you won’t have any more problems, rest assured this is quite common, Mr. x there is nothing to be too worried
about.) THEN MOVE TO ASK THE NEXT QUESTION LISTEN WITH ENCOURAGEMENT PROVIDE
FEEDBACK.
3. INFORMATION GIVING: (GIVE INFO – PAUSE – GET FEEDBACK/UNDERSTANDING – REACT TO PT’S FEEDBACK -
PROCEED): A.1. GIVE INFO WITH INTRO: (NOW/NEXT, I WOULD LIKE TO DISCUSS WITH YOU THE,… ). A.2. GIVE
SUGGESTION: (I KNOW THIS MAY BE DIFFICULT TO DO BUT YOU NEED TO ….). B. PAUSE: (WAIT FOR INFO TO
SINK IN). C. GET FEEDBACK & UNDERSTANDING: (HOW DOES THAT SOUND TO YOU? WHAT DO YOU THINK
ABOUT THAT? HOW DO YOU FEEL ABOUT MANAGING THAT? ARE YOU FOLLOWING WHAT I’M SAYING? DOES
THAT MAKE SENSE TO YOU?).
4. FINAL FEEDBACK: DO YOU HAVE ANY MORE QUESTIONS OR CONCERNS? IS THERE ANYTHING I CAN FURTHER
HELP YOU WITH?
6. CONCLUSION: (WELL, MR/MRS X, IT HAS BEEN LOVELY CHATTING WITH YOU TODAY. I AM GLAD I COULD BE OF
SERVICE, PLEASE BE SAFE AND HAVE A WONDERFUL DAY.)
READING OVERVIEW AND METHOD
LISTENING: Lasts 45 minutes and you answer 42 questions in total. Three parts: A – B – C.
Part A: two 5 minutes dialogues between a health professional and a patient. You will fill in the gap. Listen,
understand and interpret conversations. Each conversation will have 12 gaps. Note down the missing info to fill
in the gaps. Total of 24 questions. Method: two sets of incomplete notes, 30 seconds to read text, listen & fill in.
the patient always says the answer not the doctor. If you get lost, reorient yourself using completed notes and
move on.
Part B: 6 short monologues and dialogues lasting 45 seconds each, MCQ with three options. 6 different short
recordings. Identify the correct answer for a MCQs with 3 options. Listen to and identify key info. Each question
is preceded by a prompt recording. Method: read and listen to the context, read the questions, scan answers
quickly if possible, choose the best answer.
Part C: Two 5 minutes recordings, 6 MCQ with 3 choices for each recording. You hear each recording once only.
No pause between questions. 90 seconds reading time (scan read all questions & answers) recording 6
questions no pauses between 6 MCQ with 3 Cs each Repeat. Method: keep question keyword (focus) on
mind while listening eliminate incorrect answers confirm correct answer move on to next question.