} Gpeenking CM400 Banknote Sorting Machine USER MANUAL CM400 V1.0-1/1 THE Bi1\ Ew ALMrs 3Banking a>. A M400 User Manual Vie Move Fase Statements This equipment has been tested and found to comply with the limits for a Class A digital device, ‘operation of this equipment in a residential aca is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. The product described in this manual is a licensed product of GRG Banking Equipment Co., Lid To assure the safe operation of this product, carefully read the notes provided throughout the ‘manual as well as the contents of the manual. Changes or modifications not expressly approved by GRG Banking could void the user's authority to operate the equipment. ‘GRG Banking is not responsible for unauthorized modifications of the equipment or changes or attachment of connecting cables or equipment which could void the user's authority to operate the equipment. Such resulting problem will be the responsibility of the user. GRG Banking reserves the right to change the contents of this manual without prior notice. Please contact us for the latest product information. Operation procedures remain the same, even if the illustrations and photographs do not agree with entity. GRG Banking Equipment Co,, Lid. ‘Address: 9 Kelin Road, Science City, Luogang District, Guangzhou, China Postcode: 510663 Tel: +86 (0)20 82188909, +86 (0)20 82188564 Fax: +86 (0)20 82189024 Website: Http:/mww-grpbanking.com All Rights Reserved-04/2013‘M400 User Manual * aw oorei ing te Move Ps Revision Record Date £2013,Bearing a. A ss00 vse venues Notes on safety To ensure the safe operation of the machine, please carefully read the notes on safety provided below as well as the contents of this manual. GRG Banking will not bear any responsibilities for the damage or injuries arising from the use of the machine that is not in accordance with the notes and the contents provided below. > Notes on operation safety When the machine is running, don’t switch the power off, remove the plug or open ‘modules; ‘When the machine is running, don’t touch any movable part with your hand or other articles; Don't lay any materials on the machine; Don’t remain nails, pins, wire, screws, toothpicks or other articles in the interior of ‘the machine, Please remove the plug if the machine is note used for a long period. Please remove notes jammed according to operations introduced in the manual strictly. If one of the following phenomena occurs, please immediately stop operating the machine. ‘The machine produces smoke, strange smell, or unusual noises; Electric leakage occurs; Water enters the machine (Water leakage occurs on top of the machine or the machine is, submerged by water); Unstable power supply, voltage dip, or short interrupt occurs; A contrived damage to the machine; ‘The ATM is placed in an environment of lampblack, steam, high humidity or heavy dust; ‘The power cable is broken or the plug is damaged umM400 User Manual Se Aa Barking Preface Thank you for choosing the products of GRG Banking Equipment Co. Ltd, in order to assure the safe operation of this product, please read this manual carefully. ‘This manual describes the configuration available for the machine, modules, setting methods, daily operation and method for solving problems. ‘Note: Some contents may be different from the manual as a result of the update of the product, ‘or modification of design, please refer to revision record. VvBanking a>. of ————_cM400 User Manual Table of Contents Chapter 1 General Description 1. Introduction. i 2. Module location wane nnesne : =] 2.1. Overview. " 2.2. Internal Structure of the upper uni 3, Functional properties 4, Technical specifications Chapter 2 Environmental requirement... 1. Packaging dimensions of C400... 2. The dimensions of CM400. 3, Installation and service clearances. 4, How to remove the packaging 5. Location Requirements Chapter 3 Daily Operation 1, Preparations... 1.1. Start the machine 1.2. Preparing notes... 1.3, Loading notes 2. Sorting operations 2.1, Flow diagram. 2.2. Basic operations. 3. Transaction record searching... 3.1. Flow diagram, 3.2, Basic Operations. Chapter 4 Funetions and settings. 1. Description on authority 2. Flow diagram.. 3. Settings 3.1, Sorting settings 3.2. Function settings. 3.3. System settings... 3.4, User management... 3.5. System maintenance. 3.6. Version Information, Chapter 5 How to open and close the units. 1, How to open and close the upper Unt...M400 User Manual = Banking 1.1, How to open and close the reject unit... 5B 1.2, How to open and close the front fase 59 1.3, How to open and close the upper transport assembl 59 1.4, How to open and close the NV and NF transport 0 2, How to open and close the lower Ui nnansnsmnnansnsnern 1 62 Chapter 6 Error Handling ene 1, How to handle error... 2. Sensor locations 3. Error codes... Chapter7 Maintenance 1. Notes on safety... 9 2. Cleaning kit. 9 3. How to clean the upper anspor assembly 80 4, How to clean the lower unit 85 5. How to clean the exterior surface. Appendix Service Contact wm vlBanking G>.. M400 User Manual Chapter 1 General Description © Introduction © Module location © Functional properties © Technical specifications 187(M400 User Manual 5 Aa GQBeanting 1. Introduction GRG’s CM400 is a high performance banknote sorting machine with cutting-edge banknote detection technology to improve eash processing speed and accuracy. By utilizing CIS (Contact Image Scan) and OCR (Optical Character Recognition) technology, images of both sides of the ‘banknote as well as the serial number can be captured and recorded. ‘The Windows Embedded platform ensures the system's scalability and a full 7-inch large LCD touch sercen enhances user experience. It is an ideal cash counting and sorting solution for banks, retails, ete. (M400 banknote sorting machine provides the following services: Note counting Note recognition For single denomination notes, the machine enables note counting, suspect note detection, orientation sorting, version sorting, fitness sorting and ATM sorting. For multiple denomination notes, the machine enables note counting, suspect note detection, denomination sorting, fitness sorting and ATM sorting. Automatic serial number capturing and recording Automatic image ( of both sides of the note) saving (Optional) ‘Connect with the extemal LCD, PC and printer for printing (Optional) 2/872. Module location Banking M400 User Manual &.. Note: Some contents may be different from the manual as a result of the update of the product or modification of design, please refer to revision record, ai, Overview Pressing plate ‘Once the notes are less than 200 pieces, the pressing plate will automatically pull down and press the notes for a smooth note feeding. Hopper ‘Max. 1000 pieces of notes; users can keep feeding notes. Button Press this button to restore the pressing plate for feeding notes continuously. Handle For opening the upper transport assembly Stacker Receiving notes after sorting/counting, 4 in total; max. 500 pieces per stacker. Digital display _| Indicates the number of notes in the stacker, 4 in total. 7° LED touch Provides clear operation prompts and user guides Reject stacker Receives the unqualified notes, max. 200 piecesCM400 User Manual Banking eo a a a a 1 | Power switch I:poweron _ O: power off 2. | USB interface USB 20, 3 3. | Power cable interface 100-240 (210%) VAC, 50/60Hz 4 | LAN interface ‘TCP/IP ‘Nameplate The corresponding product information is engraved on it 6 | Upper unit Lower transport assembly 8 | Lower unit 4187; 2.2. Internal Structure of the upper unit YJ 1__| Upper transport assembly 6 | Catch A of the upper transport assembly 2_| Note validator (NV) 7_| Front fascia 3__| Note feeder (NF) 8 _| Catch B of the upper transport assembly 4 | Catch A of NV 9 | Catch of the reject unit 5_| Catch B of NV 10 | Reject unitCM400 User Manual Banking 3. Functional properties © 7" LCD touch sereen with clear operation prompts and user guides, improves the user experience. © User can keep feeding the notes. Once the note is less than 200 pieces, the plate will automatically pull down to press the note for a smooth note feeding © Automatic serial number capturing at a speed of 12 notes/ second, the serial number ccan be recorded in the PC. and the both sides’ images of each note will be kept i optional image recorder. © With both USB and LAN interface the machine can be connected with external LCD, printer and PC for printing and uploading to facilitate centralized management and sort report checking. © Once the number of banknote in the stacker reaches the batch number set (max. 500 pieces), the stacker will automatically push out the note. This enables easy access to the cash for the operator. © Quick and easy access to the banknote transport to remove jammed notes and conduct cleaning, © Innovative anti-static design effectively eliminates the static electricity on the note and therefore enables our unit to handle polymer note. © Sensor adaptive for dust and active early warning mechanism to improve the environmental adaptability of the machine and reduce the risk of failure. © The machine has the following banknote detection technology: Visible light image analysis, Infrared light image analysis Transmitted light image analysis Ultraviolet fluorescence analysis Pull length magnetic analysis Full size thickness detection | Double side contact image scan Serial number detection 6187Bearking 4. Technical specifications Items Specifications ; Voltage 100-240VAC, 50/60Hz Power supply ‘Stand-by: SOW Consumption | Transaction: 200W Environment | Temperature | 0°C—10°C requirements Humidity | 20% ~ 90% RH (non-condensing) Communication interface | USB2.0(high speed) (LAN Net weigh About 86KG Rough weight: About 9SKG Dimensions: _ width78Smm>height 613mm>depth 425mm ATM note sorting; Circulated note sorting; Denomination Sorting schemes: | sorting; Version sorting; Orientation sorting; Denomination, ‘counting; Advanced sorting Sorting speed: | 720 notes‘min. Counting speed: | High speed:1000 notes/min.; Normal speed: 720 notes/min, Slot quantity: | 6 (includes a hopper, a reject slot and 4 stackers) Hopper: max. 1000 notes Capacity of each slot: | Each stacker: max. S00 notes Reject slot: max. 200 notes Non-stop feeding notes | Support Multi-currencies: | Support Width: 60-90mm Note dimensions: | Length:120-180mm ‘Thickness: 0.06-0.18 mm. Life: | SYears©M400 User Manual x Aw QBearting Chapter 2 Environmental requirement © Packaging dimensions of CM400 @ The dimensions of CM400 © Installation and service clearances © How to remove the packagingBanking Se“ M400 User Manual 1. Packaging dimensions of CM400 2. The dimensions of CM400 (mm) pe 425 . mM400 User Manual ~ —_ 4 Beanting mma We Move Faster 3. Installation and service clearances ‘The following figures show the minimum areas required for installing and servicing the machine. (mm) SERS seeeetnet Se Sees oe oS SoCo oe sotes oe coon “ 5 seine Be Se st x3 SS = 3 5 oe < . as M400 User Manual 2.2, Basic operations Note: In the process of operating, the machine will be shutdown automatically as soon as power off. And the data of the last several banknotes which handled before power off will be lost. In this case, please open all transports in the machine and remove all banknotes there. Refer to chapter 5 and chapter 6 for detailed information. The machine can provide seven sorting modes: © ATM note sorting: According to fitness, notes (which are of the same denomination) are sorted into ATM notes, circulated notes, unfit notes and undefined notes. © Circulated note sorting: According to fitness, notes (which are of the same denomination) are sorted into ATM notes, circulated notes, unfit notes and undefined notes. © Denomination sorting: Separate notes of specify denomination from others. © Orientation sorting: According to orientation, notes (which are of the same denomination) fare sorted into different groups and transported to corresponding stackers. © Version sorting: According to version, notes (which are of the same denomination) are sorted into different groups. © Denomination counting: According to denomination, notes are sorted into different groups. This mode allows users to set counting speed. © Advanced sorting: According to version, denomination and orientation, notes are sorted into different groups. We'll describe the operations of ATM note sorting in detail. The operations of other sorting ‘modes are similar to it. Please take this section for reference. Enter “User” and “PIN” in the corresponding box, and then click [Login]. Note: Click [Guest] to enter the system directly. 17187CM400 User Manual Click “ATM note sorting” to switch to next interface. Banking The interface ready for sorting is as shown at right. Before loading notes, please take away all notes g in the machine. Stack the notes neatly and put them in the hopper. 18/87Banking , — se M400 User Manual According to fitness property, notes are transported to the corresponding stacker, Ungualified notes are transported to reject stacker, Notes will be delivered if the stacker is full (See stacker 1 in the figure). After finishing sorting notes in the hopper, the status of stackers are as shown at right, ‘The machine will feed and sort notes automatically if users continue to load notes. ‘After finishing sorting notes in the hopper, the interface is as shown at right. Click “Stop” to finish this, operation. 19/87M400 User Manual GRG) Banking btw Fostor fi | The result displays in the | imterface (see figure) | The system can count the sorting result according to denomination property and fitness property. Click “Fitness” to count the sorting result according to fitness property. Click “Deliver”, notes in all stackers will be pulled out | (see figure). Remove all notes and click “OK” to exit,Banking V>.. 7 fe M400 User Manual 3. Transaction record searching 3.1. Flow diagram 1. Start the machine zd 2. Login 3. Select “Transaction record” ‘5. Insert info. And click "Query" 5. Display the result * # 6. Click [Black] to exit 6. Display the result 7. Click [Black] to exit 2187M400 User Manual Ae Beanting te Move Fs 3.2. Basic Operations ‘The interface is as shown below. In the interface, users can view the transaction records and perform relative operations. 1) Click “Latest” to search for the last transaction record. 2) Click “Today” to search for today transaction records, 3). Click “History” to search for the transaction history of the past certain period. The administrator user can search for all transaction records of the machine without entering “Starting time”, “Finishing time” and “Operator”. Other users ean search for all transaction records of their own without entering “Starting time” and “Finishing time”. ‘Note: The system defaults to save three-month transaction records at most. ‘Now we take searching for history transaction record for example, (Administrator user) Click “History”, the interface is as shown at right. Enter the corresponding information in the blank boxes. Click [Query]. Continue... 22/87G9 Banking M400 User Manual The transaction records are displayed in the interface at right, Select one transaction, and click [View] Note: Users can perform the corresponding operations by clicking [Export] and | Delete} iq u iled information of all notes handled in the | transaction is displayed in ' d 2013-03-20 09:28:55 the interface at right. 2013-03-20 08:28:55 Select the note for search, Joi.c3 20083885 and click [View], 2013-03-20.09:28:55, 2013-03-20 09:28:55, Administrator user can set 3 the serial no, to blacklist by licking [Blacklist L Note: This function can be realized only as the image recorder is configured with. The front image of the note is displayed in the interface. Users can perform the | corresponding operations by clicking other buttons.CM400 User Manual G70 Banking Wh Move Fister 4) Click “Serial number” to search for the “Front” and “Rear” image of notes with specified Click “Serial number’, the interface is as shown at right. tet Enter the serial no. or several figures of it (€.g.: 45) Click [Query]. All. serial numbers which | includes “45” are displayed in the interface. 700452445" Qualified Select the serial number for | ["35414450" Qualified search. And click [View]. | | "35418745* Quelifed Administrator user can set the serial no. to blacklist by clicking [Blacklist]. Note: This function can be | realized only as the image recorder is configured with. The front image of the note | is displayed in the interface. | Users can perform the corresponding operations by clicking other buttons, 2013-03-2009:28:55 2013-03-20 09:28:55 2013-03-20 09:28:55, 2013-03-19 16:5408 2013-03-19 16:54:08Banking >. (M400 User Manual Chapter 4 Functions and settings © Description on authority © Flow diagram © Settings 25/87‘M400 User Manual i a Beanting ‘When leaving factory, the machine has been set 3 accounts: an administrator (User: 1000; factory PIN: 123456), a guest and a maintenance engincer (User: 1000; factory PIN: 123456). Administrator has the authority to create/ delete administrator account and operator account. Please change PIN as soon as possible to assure the safety of information and convenience of user management, ‘Note: If an administrator account is deleted, then the system requires the entry of the root password "002152 ‘The functions each group of user can realized are as follows: rr : Maintenance No. | Functions ‘Administrator | Operator | Guest_| Since 1 | All sorting modes v V x : v T = Transaction | View/export (ofall users) | _(ofone’s own) 2 |e Delete v x * ‘Query serial number; v T = View/export note image (ofall users) | __(ofone’s own) Sorting schemes; is sorting level; 3 mre currency settings; v x x x rules upgrade; blacklist Function —_| OPeration setup; 4 aie” | device properties: v x x x external system System time v 5 x x System 7 = = s | Sue | Change PIN v v System language v x a x 6 | User Create/ delete 7 a Ee : management | users System self-test z a V v 7 | System J = = = 7 | System | Factory default v Exitsystem x V 8 _| Version information v q y v 9_[ Log export x x x v 26/87Beerking : , — Fn M400 User Manual 2. Flow diagram 1. Start themachine 2 Login * 3. Click “Settings” +. 4. Select setting items System | { User System Version ‘managementM400 User Manual fy Banking 3. Settings 3.1. Sorting settings The interface of sorting settings is as shown below: Tiree ies 3.1.1. Sorting schemes The interface of sorting schemes is as shown below: Re ae ee cee ed aoe This section describes the setting procedures of seven sorting schemes. Note: © When setting fitness property, “ATM” and “A” both indicate “ATM note”; “TLR” and “T” both indicate “Circulated note” © The 4 stackers are of the same denomination mode; if “Configure” is selected, 4 stackers can be appointed to different denomination properties respectively; if “Single” or “Multiple” is selected, the denomination properties of all stackers can only be set to “Auto” 28/87( Banking , — e M400 User Manual Me hove Fsor 1) ATM Sorting A Denom. settings Click the box next to “Denom.” to select the corresponding denom. mode. If “Single” is selected, 4 stackers will be of the same denom. property, which depends on the first qualified note. If “Multiple” is selected, stacker | and 2 will be of the ‘same denom. property, which depends on the first qualified note. While stacker 3 and 4 are of the same denom. property, which depends on the first qualified note of another denom. property. I a Stacker selecting Select a stacker and click [Edit] to set the parameters of the stacker. Continue... 29/87‘M400 User Manual Ae Bearking We nove Paster Click numbers on the keypad to enter batch (0~500). Note: 1. Setting to 0 indicates shielding the stacker. 2.4 stackers can be set to different batch numbers. i=] Click the box next to “Denom.”, then select a denom. from the list. Click the box next to “Fitness”, then select a fitness from the list. 30/87Banking eS... fe M400 User Manual ‘After setting all parameters of the stacker, click [OK] to return to the interface of step A. Performing the same operations from step B to step E to set parameters of other stackers, Finally, click [Save] to save the modification, e.g. 1s ATM Sorting (Denom. mode: Single) Stacker | Stacker 2 Stacker 3 Stacker 4 Denom, Auto Auto Auto Auto Fitness ATM ATM ATM TLR Instructions: (Supposing the first qualified note is USD 10) © All-notes transported to the 4 stackers (stacker 1, 2, 3 and 4) are USD 10; © Other unqualified notes will be transported to the reject stacker, including USD10 ‘whose fitness property is below TLR standard, notes of other denom. properties (such USD 50, 20, etc.) and soon. eg. 2 ATM Sorting (Denom. mode: Multiple) Stacker | Stacker 2 Stacker 3 Stacker 4 Denom, Auto, Auto Auto Auto Fitness ATM TLR ATM TLR Instructions: (Supposing the first qualified note is USD 10 and the first qualified note of another denom. is USD 5) © Only USD 10 can be transported to stacker I and 2, while USD 5 can be transported to stacker 3 and 4, © Other unqualified notes will be transported to the reject stacker, including USD10 and USD 5 whose fitness properties are below TLR standard, notes of other denom. properties (such USD 50, 20, etc.) and soon. 31/87CM400 User Manual g: Aa Beanting 2) Circulated note sorting ‘Operation procedures and instructions: a. Denom. settings If Configure” is selected, 4 stackers can be appointed to different denom. properties, respectively, such as USD 100, 50, 20, ete. 1 If-Single” is selected, 4 stackers will be of the same denom. property, which depends ‘on the first qualified note. If “Multiple” is selected, stacker 1 and 2 will be of the same denom. property, which depends on the first qualified note. While the stacker 3 and 4 are of the same denom. property, which depends on the first qualified note of another denom. property. (See eg.2) bb. Stacker selecting (See ATM note sorting) ©. Batch setting (See ATM note sorting) d. Denom. setting (See ATM note sorting) ec. Fitness setting (See ATM note sorting) f After setting all parameters of the stacker, click [OK] to retum to the first interface. Performing the same operations from step “b” to step “e” to set parameters of other stackers. Finally, click [Save] to save the modification. Refer to ATM sorting for detailed information. 32/87Beerking : , — fe M400 User Manual 3) Denom. sorting Operation procedures and instructions: a. Denom. settings If “Configure” is selected, 4 stackers can be appointed to different denom. properties respectively, such as USD 101), 50, 20, ete. m If “Single” is selected, 4 stackers will be of the same denom. property, which depends on the first qualified note. | If “Multiple” is selected, qualified notes of different denom. properties will be ‘transported to different stackers according to the detecting sequence. b, Stacker selecting (See ATM note sorting) ©. Bateh setting (See ATM note sorting) 4, Denom. setting (See ATM note sorting) Fitness setting (See ATM note sorting) Note; The 4 stackers must be of the same fitness property. {After setting all parameters of the stacker, click [OK] to retum to the first interface. Performing the same operations from step ““b” to step “e” to set parameters of other stackers. Finally, click [Save] to save the modification. E.g: Multiple Stacker 1 Stacker 2 Stacker 3 Stacker 4 Denom. Auto Auto Auto Auto Fitness ATM#TLR or ATM +TLR+ Unfit Instructions: Supposing the first qualified note is USD 10, stacker 1 will be set to USD 10 ‘automatically and qualified USD 10 will be transported to stacker I. Ifthe first qualified note of another denom, property (such as USD 20) was detected before stacker 1 is full, stacker 2 will be set to USD 20 automatically. Otherwise, stacker 2 will also be set to USD 10 automatically. ‘Setting method of stacker 3 and 4 is the same as stacker 2. Refer to ATM sorting for detailed information.M400 User Manual s aa Qeerking 4) Orientation sorting Operation procedures and instructior 2. Denom. settings If “Configure” is selected, 4 stackers can be appointed to different denom. properties, respectively, such as USD 100, 50, 20, ete. If “Single” is selected, 4 stackers will be of the same denom. property, which depends on the first qualified note, If “Multiple” is selected, stacker 1 and 2 will be of the same denom. property, which depends on the first qualified note, While the stacker 3 and 4 are of the same denom. property, which depends on the first qualified note of another denom. property. (See eg.2) b. Stacker selecting (See A7M note sorting) Batch setting (See ATM note sorting) d. Denom. setting (See ATM note sorting) . Fitness setting (See ATM note sorting) Note: The 4 stackers must be of the same fitness property. {Orientation setting Click the box next to “Orientation”, select « orientation from the list, There are 4 groups of orientations for selecting. Group |_| Heads +Up; Heads +Down; Tails+ Up; Tails +Down Group 2 | Heads; Tails Group 3 | Up; Down Group 4 | None For stackers of different denom. properties, the “orientation” properties can be set arbitrarily, For stackers of the same denom. property, their “orientation” properties must be of the same group. ‘The type “Heads + (ip, “Heads + Down", “Tuls+ Up" and “Tails +Down” ean omly be used with 34/87Banking >... ke CM400 User Manual ach other, ‘The type “Heads” can only be used with type “Tails” ‘The type “Up” can only be used with type “Down” ‘The type “None” cannot be used with any orientations in group 1,2 or 3 2. Afer setting all parameters of the stacker, click [OK] to return to the first interface. Performing the same operations from step “b” to step “f” to set parameters of other stackers. Finally, click [Save] to save the modification, Note: The defaults of the four stackers are respectively: heads + up, heads + down, tails ++up, tails + down, View in front of machine Heads+Up | Heads +Down | Tails+Up Tails + Down Fxg. I: Single Stacker 1 Stacker 2 Stacker3 | Stacker4 Denom. Auto Auto Auto Auto Fitness ATM#TLR or ATM +TLR+ Untit Orientation | Heads+Up | Heads+Down | Tails+Up | Tails + Down Instructions: (Supposing the first qualified note is USD 10) © Stacker 1 ~# will be set to USD 10 automatically, and each qualified USD 10 will be ‘transported to the corresponding stacker according to its orientation properties. E.g.2: Multiple Stacker | Stacker 2 Stacker 3 Stacker 4 Denom. Auto Auto Auto Auto Fitness ATM+TLR or ATM +TLR+ Unfit Orientation Heads Tails Heads Tails 35/87M400 User Manual : aw Banking Instructions: (Supposing the first qualified note is USD 10 and the first qualified note of another denom. is USD 20)) © Stacker I and 2 will be set to USD 10 automatically, and each qualified USD 10 will be transported to the corresponding stacker according to its orientation propertics. ‘Stacker 3 and 4 will be set to USD 20 automatically, and ach qualified USD 20 will be transported to the corresponding stacker according to its orientation properties. Refer to ATM sorting for detailed information. 5) _ Version sorting Operati Note: In this section, we define that “value + version = denomination”, ¢.g. value (USD 10) + version (V1) “denomination (USD 10 V1), only these notes of the same “value” and “version” ‘can be taken as the same “denomination” notes. That is to say, we take USD 10 V1 and USD 10 ‘V2 as 2 types of denomination. a, Denom. settings If “Configure” is selected, 4 stackers can be appointed to different denom. properties respectively, such as USD 100, 50, 20, etc. 1m IfSingle” is selected, 4 stackers will be of the same “value” property, which depends ‘on the first qualified note. procedures and instruetior If “Multiple” is selected, qualified notes of different denom. properties will be transported to different stackers according to the detecting sequence. b. Stacker selecting (See ATM note sorting) c. Batch setting (See ATM note sorting) 4d. Denom. setting (See ATM note sorting) ©. Fitness setting (See ATM note sorting) Note: The 4 stackers must be of the same fitness property. {After setting all parameters of the stacker, click [OK] to retum to the first interface Performing the same operations from step “b” to step “e” to set parameters of other stackers. Finally, click [Save] to save the modification. 36/87Geerking , & M400 User Manual Eig. 1: Single (Auto single value sorting) | Stacker | Stacker 2 Stacker 3 Stacker 4 Denom, ‘Auto Auto Auto Auto Fitness ATM#TLR or ATM+TLR+ Unfit Instructions: Supposing the first qualified note is USD 10 VI, the “value” of all stackers will be set to USD 10 and notes of any other “value” will be rejected, Stacker 1 will be set ‘0 USD 10 Vi Ifany qualified USD 10 of other “version” is detected before stacker 1 is fl stacker 2 will te set to USD 10 of that “version”. Otherwise, stacker 2 will also be set to USD 101 automatically. Setting methods of stacker 3 and 4 are the same as stacker 2. Fg. 2: Multiple (Auto multiple value sorting) Stacker | Stacker 2 Stacker 3 Stacker 4 Denom. Auto Auto Auto Auto Fitness ATM+TLR or ATM#TLR+ Unfit Instructions: Supposing the first qualified note is USD 10 VI, stacker 1 will be set to USD 10 VI. If any qualified note of other “denomination” is detected before stacker I is full, stacker 2 ‘vill be set to that denomination, Otherwise, stacker 2 will also be set to USD 10 VI ‘automatically, Setting methods of stacker 3 and 4 are the same as stacker 2 6) Denom. counting Operation procedures and instruetions: a, Denom. settings m1F-Configure” i selected, 4 stackers can be appointed to different denom. properties respectively, such as USD 100, 50, 20, etc. fm 1f"Single” is selected, 4 stackers wll be of the same denom. property, which depends ‘on the first qualified note. = 1f “Muliple” is selected, qualified notes of different denom. properties will be transported to different stackers according tothe detecting sequence. b. Speed setting 37/87CM400 User Manual Aaa Gpearking © Low: 720 pieces / min High: 900 pieces / min © Stacker selecting (See ATM sorting) 4. Batch setting (See ATM sorting) © Denom. setting (See A7M sorting) After setting all parameters of the stacker, click [OK] to retum to the interface of step A. Performing the same operations from step “h” to step “e” to set parameters of other stackers. Finally, click [Save] to save the modification 7) Advanced sorting Operation procedures and instructions: a. Denom. setting | IfConfigure" is selected, 4 stackers can be appointed to different denom, Properties respectively, such as USD 100, 50, 20, etc is selected, 4 stackers will be ofthe same denom. property, which depends on the first qualified note, b. Stacker selecting (See ATM sorting) © Bateh setting (See ATM sorting) d. Fitness setting Click the box next to “Fitness”, and select a type of fitness. "For stackers of different denom. properties, the “fitess” properties can be set arbitrarily. ‘= For stackers of the same denom. property there are some restrictions in setting fitness type. ‘The type “ATM™ and “TLR” can't be used with type “ATM+ TLR" and “ATMATLR + Unfit’ ‘The type “Unfit and “ATMHTLR™ can’t be used with type “ATM+TLR + Unfit”, © Denom. setting lick the box next to “Denom.”, and select a denom. There are two types of denom., denom. 38/87Banking W... fe M400 User Manual without version and denom, with version, which can’t be used simultaneously. For example, if stacker | is set to USD $0, stacker 2, 3 and 4 can’t be set to USD 50 V1, USD 50 V2 or USD 50 v3. Denom. (without version) Denom. (with version) i USD 100 8 ‘USD 100 V2 USD 50 Vi 2 usD 50 9 USD 50,V2 USD 50 V3 ISD 201 3 usp 20 10 USD 20 V2 USD 20 V3 USD 10 VI 4 usD 10 u USD 10 V2 USD 10 V3, USD 5 VI 5 usps 2 usD 5.2 USD 5 V3 6 usb 2 7 USD 1 Orientation setting (See orientation sorting) ‘After setting all parameters of the stacker, click [OK] to return to the first interface. Performing the same operations from step “b” to step “f” to set parameters of other stackers. Finally, click [Save] to save the modification. 39/87(CM400 User Manual Ae Qearxing 3.1.2. Sorting level ‘The interface is as shown below: Defaults: Select one denomination and click the button “Defaults”. sorting criterion of the denomination will be recovered to default settings. 1) Descriptions Based on the practical application of banknote sorting machine, we judge the quality of notes according to characteristics of 10 items, including dog-ear, soil, hole, mutilation, tear, repair, stain, de-inked, criteria 1 and criteria 2. Combined with the USD notes sorting demand, we divide each item into several levels. By setting “ATM note criteria” and “Circulated note criteria”, notes are divided into 3 levels: ATM notes, circulated notes and non-circulated notes. Higher level indicates that the notes transported to stackers (stacker 1, 2, 3 and 4) are of better quality; meanwhile, more notes will bbe rejected. The parameters can be set from 0 ~ 255, “0” indicates the detection to the corresponding item will be shielded, ATM note ents (Credited note ents 255 Figure I Sorting levels © Dog-ear ‘Dog-car means the folding of notes’ comers, shown in figure 2. 40/87a ca GBeorking ..- M400 User Manual Dog-ear Figure 2 Dog-ear Sorting level of dog-ear, whose parameter indicates the area of note’s dog-ear in total, is shown in table 1. Set to higher levels, the detection ability of the system will be stronger. And dos-ear ‘of note sorted out will be smaller. Table 1 Sorting level of dog-ear Parameters | Area of dog-ear(mm’) 60 130 100 100 Default 220 30 © Soil Sorting level of soil, whose parameter indicates the soil extent of note, is shown in table 2. Set to higher level, the detection ability of the system will be stronger. And the notes sorted out will be newer, Table 2 Sorting level of s Parameters Soil property Remarks 100 40% new 160 60% new Default 220 90% new © Hole Hole means the lack of note’s middle area, shown in figure 3. Figure 3 Hole Sorting level of hole, whose parameter indicates the area missing from the middle of notes, is shown in table 3. Set to higher level, the detection ability of the system will be stronger. And 4/87M400 User Manual the hole of note sorted out will be smaller. Table 3 Sorting level of hole Parameters | Area of hole(mm’) Remarks 100 50 160 20 Default 220 Wo © Mutilation ‘Mutilation means the lack of note’s edge, shown in figure 4. . 2 ‘Mutilation Figure 4 Mutilation Sorting level of mutilation, whose parameter indicates the area missing from the edge of notes, is shown in table 4. Set to higher level, the detection ability of the system will be stronger. And the area missing from the edge of note sorted out will be smaller. Table 4 Sorting level of mutilation Parameters | Area of mutilation(mm’) | Remarks 100 100 160 40 Default 220 30 © Tear Tear is shown in figure 5, Tear 7\ 2 ‘ Figure Ter Sorting level of tear: Its parameter indicates the length of tear in the note. Set to higher level, the detection ability of the system will be stronger. And the length of tear in notes sorted will be shorter, 42/87_ —— fe CM400 User Manual Repair means that there is other materials (such as tape or paper) covered on the note, shown in figure 6. (Tx) Repair Figure 6 Repair Sorting level of repair, whose parameter indicates the area of material covered on the note in total, is shown in table 5. Set to higher level, the detection ability of the system will be stronger. ‘And the area of repair on note sorted out will be smaller. Table 5 Sorting level of repair Parameters | Area ofrepair(mm’) | Remarks 80 600, 120 400 Defaults 160 200 © Stain Stain means the defacement and graffiti on the note, shown in figure 7. Figure 7 Stain Sorting level of stain: Its parameter indicates the area of defacement and graffiti on the note in total. Set to higher level, the detection ability of the system will be stronger. And the area of stain on the note sorted out will be smaller, © De-inked De-inked notes mean notes which are lack of ink resulting from rinse or abrasion in the processing of using. Sorting level of de-inked, whose parameter indicates the de-inked extent of note, is shown in table 8. Set to higher level, the detection ability of the system will be stronger. And the de-inked extent of note sorted out will be lesser. © Criteria 1 43/872 M400 User Manual ah Aaa deanking Itindicates the identification for the authenticity of the specific region 1. Its parameter can’t be set or modified by users. © Criteria 2 It indicates the identification for the authenticity of the specific region 2. Its parameter can't be set or modified by users. 2) Defaults of sorting level ‘The defaults of ATM note and circulated note are as follows. ‘Note: The defaults in the following table are only for reference and can be modified by administrator users as demand. When setting the parameters, please ensure that the parameter of ‘ATM nate is larger than the circulated note’, or the modification s can't be saved successfully. Defaults pet ATM note | Circulated note Remarks Dog-ear 100 100 Soil 160 100 Hole 160 160 Mutilation 160 160 Tear 160 160 Repair 120 120 Stain 120 120 De-inked 100 100 Criteria 1 100, 100 Criteria 2 100 100 44/87Banking ...4 Appendix: GRG banking’s sorting standard for non-cireulated notes M400 User Manual In the beginning of this section, we divide notes into 3 levels: ATM notes, circulated notes and non-circulated notes. Non-circulated notes consist of unfit notes, undefined notes and suspect. notes. Unfit note indicates note which is identified as genuine and unfit; Undefined note indicates note which is not clearly authenticated; ‘Suspect note indicates suspect counterfeit notes. No. Item Property | Standard ofpen-cireulated | Defaults 1 Dog-ear Unfit Area of dog-car > 100mm? 100 2 Soil Unfit ‘50% new or below 100 3 Hole Unfit Area of hole >20mm* 160 4 Mutilation Unit Area of mutilation > 40mm" 160 5 Tear Unfit Length of tear>20 mm 160 6 Repair Unfit Area of repair >4cm* 120 7 Stain Unfit Area of stain>dem’ 120 8 | Deinked Unfit lack of ink >30% 100 9 | Criteriat | Undefined too 10_| Criteria2 | Undefined 100 45/87CM400 User Manual ae Bearxing We ove Pst 3.1.3. Curreney setting ‘It is used for administrator user to set/switch currency. The interface of currency setting is as shown below: 3.14. Rules upgrade It is used for administrator user to load blacklist of serial number. The interface of rules upgrade is as shown below: Blacklist of serial number can be loaded by two ways: load from USB and load from local. As click “Load from USB" or “Load from local”, prompts for rules upgrade will be displayed on the interface. Perform operations according to the prompts. The operation for creating blacklist document and format of blacklist are as follows: © Create a document “GRGOcrSnBlackList.ini”. (Path: C (or D): \ temp \ rule \ GRGOerSnBlackList.ini) © And enter blacklist of serial numbers in it. The format is as follows: [COMMENT] ‘Total= The total number of blacklist BL*= Blacklist of serial number; “*” stands for ordinal; Serial number consists of country code and numbers which can be replaced by “*”. 46187Banking ea. e M400 User Manual We ove Ptr Eg: [GRGOcrSnBlackList) Total=3 BL1=S9G8785278 BL2=*#13226314 BL3=****500111 In the process of sorting, the note with serial number in blacklist would be rejected, and the ‘system will prompt “Please remove notes in blacklist”. 3.4.5. Blacklist After loading blacklist by rules upgrade, please switch to the “Blacklist” interface to confirm and view the blacklist. And administrator user can clear/delete/add blacklist as needed. The interface of blacklist is as shown below: Sree eres 47187M400 User Manual Ae QBeanking Move Fst 3.2. Funetion settings ‘The interface of function settings is as shown below: acne 3.2.1, Operation setup ‘The interface is as shown below: 1) Auto-feed ‘© Byselecting “ YES", the machine is configured with “auto-feed”. In this mode, the ‘machine will feed and sort notes automatically as soon as loading notes. © By selecting “INO”, the machine is configures with manual-feed. n this mode, the ‘machine will feed and sort notes only after loading notes and clicking “Start”. 2) Operator By selecting “Single” or “Dual”, the machine is configured with the mode “single user login” or “dual users login together". 3) Account the remaining notes in stacker Ifselecting “YES”, the “pieces” and “account” of notes remaining in the stacker (not up to batch) will be added to “total pieces” and “total account” when sorting finished. Orit will not be added to 48/87Banking > (CM400 User Manual 3.2.2. Device properties ‘The interface is as shown below. The administrator user has the authority to enter and view terminal no.. 3.2.3. External system ‘The interface is as shown below: 1) Serial number tracking If [YES] is selected, the serial numbers scanned will be saved in the data-base for reference. Instead, they won't be saved. 2) Image scan mode e Recorder: Alll images scanned will be saved in the recorder. This mode works only in ‘the event that the machine is connected with a recorder. © Scanning System: All images scanned will be saved in the scanning system. This ‘mode works only in the event that the NV is connected with PC of the scanning system, e USB Disk: All images scanned will be saved in the USB disk. This mode works only in the event that the USB disk is inserted into the corresponding interface. © None: Do not scan image. 49/87M400 User Manual Ae Beanking We ove Foto System settings ‘The interface is as shown below. In this interface, the administrator user has the authority to set system time, reset PIN and switch system language. And the operator user also can reset PIN. tnt 33.1. System time setting Click “System time”, ‘Then enter time information in the corresponding boxes. Click “OK” to save settings. ‘After saving the settings successfully, click “Back” to exit, 50/87 woBanking Sa f M400 User Manual We Move ator 3.3.2. Change PIN Click “Change PIN’. Enter the correct PINs in the corresponding boxes. Click “OK” to save the modification. After saving the modification successfully, click “Back” to exit 3.3.3. System language ‘The interface is as shown bellow. In this interface, administrator user has the authority to switch the system language. 51/87‘CM400 User Manual Ae Boeanking We Move Fstr 34, User management ‘The interface is as shown below. Only the administrator user has the authority to enter this interface and conduct the corresponding operations. Eerie acuta ‘The administrator user has the authority to create/delete administrator account and operator account. Note: If an administrator account is deleted, then the system requires the entry of the root password “002152”. 3 Create account ‘The operation procedures of creating operator accounts are the same as ereating administrator ‘accounts. Now we take creating operator account for example. ee ea ecu Click [Create] in the interface.Banking Select the role “Operator”, ‘and then enter “User”, “PIN” and “Confirm PIN”. At last, click [OK] to confirm. e& 008 le ae) M400 User Manual If succeeded, the prompt “Add user succeeded” will be returned. Click [Back] to exit. 53/87re (CM400 User Manual GBeanting ove Fast 3.4.2. Delete user ‘Now we take deleting operator account for example. User group, User name 11000 un Select a user 1008", click {Delete}. Click {OK}. Pree eed ey a cS aes If succeeded, the prompt | “Delete user succeeded” will | bbe returned. Click [Back] to exit.GQeorking eS. CM400 User Manual i Ave Pastor 3.5. System maintenance The interface is as shown below. In this interface, all users can perform system self-test to check whether the hardware modules work normally. Only the administrator and maintenance ‘engineer can perform the operation of recovering to factory default. CeesM400 User Manual Ae Banking We ove Fase 3.6. ‘The interface is as shown bellow. In this interface, administrator, operator and guest users have to authority to view the versions of software, driver and firmware. Version Information 56/87Banking , — s e M400 User Manual Chapter 5 How to open and close the units © How to open and close the upper unit © How to open and close the lower unit 57/87M400 User Manual co ae Qoeenting . How to open and close the upper unit 1.1. How to open and close the reject unit te © Open Press the catch of reject unit to the bottom, and unfold the reject unit in the arrow direction. © Close Push the reject unit until it clicks into place. 58/87GQeeonting ,— fe M400 User Manual 1.2. How to open and close the front fascia © Open Hold the front fascia and unfold it in the arrow direction. © Close Hold the front fascia and fold it in the opposite direction until it clicks into place. 1.3. How to open and close the upper transport assembly © Open 1). Firstly open the front fascia. 2) Release the catch A of the upper ‘wansport assembly in the arrow direction and unfold the upper ‘transport assembly at the same time until it clicks into place. Now the ‘upper transport assembly is locked by catch B. © Close 1) Release catch B of the upper transport assembly with one hand in the arrow direction, and hold ‘catch A with the other hand to restore the upper transport assembly. 2). Restore the front fascia, 59/87M400 User Manual s, Aw oeanking 1.4. How to open and close the NV and NF transport © Open 1) Open front fascia, 2). Open the upper transport assembly. 3) Release catch A of NV in the arrow direction and unfold the NV until it clicks into place. Now the NVis locked by catch B, 4) Press the NF fixing plate in the arrow direction and unfold it at the same time until the NF transport is open. 60/87© Close 1 Press the fixing plate in the arrow direction until it clicks into place, Now the NF transport is closed, Release catch B of NV with one hand, and hold catch A of NV with the another hand to restore the NV. 3). Restore the upper transport assembly. 4) Close the front fascia, M400 User Manual 61/87M400 User Manual ‘ Aw eanting 2. How to open and close the lower unit © Open Hold the two handles (see section 2.1 in Chapter 1) in the upper unit and unfold the upper unit until it clicks into place. © Close ress the upper unit in the arrow direction to restore it. 62/87eenking eS... ie M400 User Manual We wove Ptr 4 Chapter 6 Error Handling © How to handle error © Sensor locations © Error codes 63/87(CM400 User Manual Ae earning 1. How to handle error |. When error occurs, the error code and relative information will be displayed in the interface (see figure below). Error code: It is ‘Description: It is the brief content of error. Method: It introduces the method for handling errors. Back: Click this button to return to the main interface. Reset: Click this button for self-test after handling the error. Note: 1. If there are several methods, please try one by one. 2. Refer to chapter 5 for the method to open and close the units. 3. Refer to section 3 for error codes. Handle the error according the method introduced in the interfaces. 3, After solving the problem, click “Reset”, the system will do self-test and return to the main interface or other interface. Ifthe problem can’t be solved, click “Back” to perform other operations. Don’t remove the note jammed in the transport by any improper method or tools. Please contact our ‘maintenance engineer if necessary. 64/87Beorking >...“ CM400 User Manual We move Faster 2. Sensor locations 65/87M400 User Manual = Aw Gpearking. 3. Error codes Driver | Hardware error | error Error Description Error Handling code_| code 1950 | 999 | Communication timeout re eee roror | 101 | Exisimotes anspor to the | Take the notes fom stckers vo1o2 | 1002 Ee ee nai ‘Take the notes from reject slot 19103 | 1003 _ | Sorting finished oiod | 1004 | Stacker 1 is ful ‘Remove the notes from stacker 1 1910s | 1005 _| Stacker? is full Remove the notes from stacker 2 19106 | 1006 _ | Stacker is full Remove the notes from stacker 3 19107 | 1007 _ | Stacker 4is full Remove the notes from stacker 4 19108 | 1008 | Reject slots full “Take the notes from reject slot 19109 | 1009 _ | Cashvin slots empty Load notes T9110 | 10a _ | Notes remain in stacker 1 ‘Remove the notes from stacker 1 ott | 1000 _ | Notes remain in stacker 2 Remove the notes from stacker 2 19112 | 100c _ | Notes remain in stacker 3 Remove the notes from stacker 3 tora | 100d _ | Notes remain in stacker 4 Remove the notes from stacker 4 T9114 | 100e _ | Notes remain in reject slot Remove the notes from reject slot yrs | 100F | Note feeding failure ig pe jorie | 1010 | Bhcistnte deed Ron ag a fom 19133 | 1021 | Creating new logs ‘No trouble shooting to do 0134 | 1022 | Log reading completed Internal process 10135 | 1023 _ | Reading logs... Please wait until the reading finish yo140 | 1031 _ | FCSisdiny Clean the FCS toia0 | 1032 _ | SLLSisdinty Clean the SLLS 19140 | 1033 _ | SLRSis diny Clean the SLRS oido | 1034 | NVTSisdiny Clean the NVIS 19140 | 1035 | RESisdiny Clean the RCS 19140 | 1036 _ | MEDS! is diny Clean the MEDS oad | 1037 _ | MEDS2is diny Clean the MEDS2 66187Bearking Se ot M400 User Manual Driver | Hardware error error Error Description Error Handling code code 19140 1038 MEDS3 is dirty ‘Clean the MEDS3 19140 1039 | TELS! is dirty Clean the TELS1 19140, 103a ‘TERS! is dirty Clean the TERS1 19140 1036 TELS2 is dirty Clean the TELS2 19140 103¢ TERS2 is dirty Clean the TERS2 19140 103d TELS3 is dirty Clean the TELS3 19140, 103e TERS3 is dirty Clean the TERS3 19140 103f TELS4 is dirty Clean the TELS4 19140, 1040 TERS4 is dirty Clean the TERS4 19141 1041 CIS! is dirty Clean the CIS} 19141 1042 CIS2 is dirty Clean the CIS2 19141 1043 ClSland CIS2 are dirty Clean the CIS1 and CIS2 19550, 6002 Hardware intemal error Initialize the machine 19540 6003 ‘Communication between CPU Check the communication cable and main board error ‘between CPU and main board 19582 6004 | Communication between CPU | Check the communication cable cand and main board error between CPU and main board 19550 6005 | Hardware error Please call service engineer 7 Press "Stop" then do other 19200 6007 ‘Hardware is working = ids - Initialize the machine, if error still 19550 | 6010 | Hardware error exists :please call service engineer Initialize the machine, if error still 1880 | 6011 | Hardware eror exists please call service engineer 5 Check the sensors, initialize, and 19202 6024 Raed ‘tansport sensors failed to then remove the notes from the Pn Stackers and do it from first 7 = Initialize, remove the notes from 19203 | 6025 | Stacker 1 sensor failed stacker and dosing - Initialize, remove the notes from 19204 6026 Stacker 2 sensor failed stacker 2 and do sorting e Initialize, remove the notes from 19205 6027 Stacker 3 sensor failed stacker 3 and do : Initialize, remove the notes from 19206 6028 Stacker 4 sensor failed stacker 4 and do sorting 19220 6301 | NS command parameters error oer the NS communication 19220 6302 NS timeout Check the NS communication cable 19220, 6304 NS communication failure ‘Check the command ‘Parameters, 67/87M400 User Manual Ae pearing. Driver | Hardware error | error Error Description Error Handling code | code and reset them con | anos | Te lcuation arises of ote | Chk ‘he command parameters 305 | stacker plate error and reset them Cheek the correspondent motor or 19370 | 6306 | SLMI failure ee 19370 | 6307 | SDMI failure ‘Check the correspondent motor of sensors 19370 | 6308 | SLM2 faiture Chick tie cocreepaniss Meter sensors 7 : Check the correspondent motor oF 19370 | 6309 | SDM? failure ‘Check the correspondent motor or 9370 | 630a | SLM3 failure a : Check the correspondent motor oF 19370 | 6306 | SDMB failure ae : Cheek the correspondent motor oF 19370 | 630e | SLM4 failure — Check the correspondent motor or 10370 | 630d | SDMA failure cas 7 : ‘Cheek the correspondent motor or 19201 | 630e | SDS1 failure oe ‘Check the correspondent motor or vo201 | 630f | SDS2 failure oy ; ‘Check the correspondent motor or 19201 | 6310. | SDSS failure yo201 | 6311 | SDS4 failure Ghecic the cortesponidens me'?5-T sensors ; ; Check the correspondent motor oF jo201 | 6312 | SLSI failure a ‘ ; ‘Check the correspondent motor or ja201 | 6313 | SLS? failure cuss vo20t | 6314 | SLS3 faite (Check the coneaponde it sensors ; ‘Check the correspondent motor or 19201 | 6315 | SLS4 failure a ; A ; Check the command parameters 9230 | 6317 | SLM serial number error ee ea = Cheek the command parameters 19230 | 6318 | SDM serial number error een : : : ‘Cheek the command parameters jo230 | 6319 | Notes delivering settings error | nd reset them : ‘Check the command parameters iozs0 | 631a | Serial mumber of stacker error | and reset them ‘Check the command parameters 19230 | 6316 | Serial numberof position eror | and reset ; a Check the main motor and note 19370 | 6601 | Picking rollerposition failure’ | feeding assembly 10257 | 6607 | Note pressing plate failure Check the FPM and FPDS 68/87Banking eS Le M400 User Manual Driver | Hardware error | error Error Description Error Handling code | code 18258 {6608 _| Note pressing plate retums failure | Check the FPM and FPUS 19259 | 6609 _| Note pressing plate sensor err | Check the FPUS and FPDS 19300 | 6701 _| NV communication failed Check NV communication cable 19300 | 6702 _| NV configuration error Initialize NV or reset NV 19300 | 6703 _| NV configuration error Initialize NV or reset NV 19300 | 6704 _| Set NV parameters failed Initialize NV or reset NV 19300 | 6705 _| Set NV parameters failed Initialize NV or reset NV 19300 | 6706 | NV reset failure (Check NV communication cable 19300 | 6707 __| NV communication failed (Check NV communication cable 19300 | 6708 _| NV communication failed (Check NV communication cable 19301 | 6709 _ | NV communication failed Check NV communication cable 19300 | _670a__| NV communication failed (Check NV communication cable 19300 | 6706 _| NV parameters setup failed Initialize NV or reset NV 19500 | _670c _| NV parameters setup failed Initialize NV or reset NV 19300 | 670d _ | NV internal failure Initialize NV or reset NV 19300 | _670e | NV internal failure Initialize NV or reset NV 12300 | 670 _ | Too many notes rejected by NV | Initialize NV on Teset NV 19300 | 6710 _| NV intemal failure Initialize NV or reset NV 19300 | 6711 | NV internal failure Initialize NV or reset NV 19300 | 6712 _| NV intemal failure Initialize NV or reset NV 19300 | 6713 | NV intemal failure Initialize NV or reset NV 19310 | 6714 | NV storage commanication Check the NV storage cable, failure initialize or reset NV 19300 | 6715 | MTS failure Check and initialize the MTS 19300 | 6716 | MTS failure Check and initialize the MTS 19311 | 6717 _ | NV storage faiture Initialize NV 19311 | 6718 | NV storage faiture Initialize NV 19311 | 6719 | NV storage failure Initialize NV 19311 | 671a__| NV storage failure Reset NV 19311 | 671b | NV storage failure Reset NV 19311 | 671¢ | NV storage failure Reset NV 69/87‘CMa00 User Manual Ae Gexrxing Driver | Hardware error | error Error Description Error Handling code | _ code 19311 | 671d _ | NV storage failure Reset NV Tost | 67le _ | NV storage failure Reset NV vaste | ran | NW tage record deve Please connect the Fight NV image connection failure record device Tosi | 67if | NV storage record failure Initialize NV or reset NV e270 | 672E | MTS parameters ervor Calibrate the MTS yox70 | 672F | MTS calibration failure Calibrate the MTS wsos0 | 732 Invalid blacklist settings cee ea settings and : oe Configure blacklist settings and jo2so | 6733. | Invalid blacklist settings ees Configure blacklist setings and 1o280 | 6734 | Invalid blacklist settings oe torso | 6735 | Invalid blacklist settings conte ate settings and ooso | 6736 | Invalid blacklist settings cae ea acting end A S : Configure blacklist settings and torso | 6737 | Invalid blacklist setings sos : - a igure blacklist setings an oro | 6738 | Invalid blacklist settings Ce aa yo300 | 673C_| Notes transport error in NV 19300 | 673D | NV intemal failure Please call service engineer e270 | 6740 | MTS failure Check the MTS 19300 | 6741 | NV internal configuration error Initialize NV or reset NV yo300 | 6742 | NV internal configuration error _| Initialize NV oF reset NV j9300 | 6743 | NV internal configuration error | Initialize NV or reset NV yo20r | 6744 | NVIS failure Check NVIS yo201 | 6745 | NV2S failure ‘Check NV2S yo201 | 6746 | NV3S failure ‘Check NV3S yor | 6747 | NVAS failure ‘Check NV4S Toxo | 6748 | NV intemal configuration error _ | Initialize NV or reset NV i930 | 6749 | NV fan failure ‘Check NV fan 19300 [674A _| NV intemal eror Initialize NV or reset NV 19300 | 674B | NV intemal configuration error Jnitialize NV or reset NV |_ 19300 | 674C | NV internal error Initialize NV or reset NV 70187Banking a o M400 User Manual Driver | Hardware error | error Error Description Error Handling code code 19300 | 674D _| NV parameters setup failed Initialize NV or reset NV 19300 | 674E _| NV parameters setup failed Initialize NV or reset NV 19300 | 674F | NV parameters setup failed Initialize NV or reset NV 19300 | 675! _| NV intemal communication failed Initialize NV or reset NV 19500 | 6752 _| NV intemal communication failed Initialize NV or reset NV 19300_| 6753 __| NV intemal communication failed Initialize NV or reset NV 19300 | 6754 _ | NV intemal communication failed Initialize NV or reset NV 19300 | 6755 _[ NV imtemal communication failed Initialize NV or reset NV 19300 | 6756 _ | NV intemal communication failed Initialize NV or reset NV 19300 | 6757 _| NV internal communication failed Initialize NV or reset NV 19300 | 6758 _| NV internal communication failed | Initialize NV or reset NV 19300 | 6759 _| NV intemal communication failed Initialize NV or reset NV 19300 | 675A _ | NV intemal communication failed Initialize NV or reset NV 19300 | _675B__ | NV intemal communication failed Initialize NV or reset NV 19300 | 675C_| NV intemal communication failed Initialize NV or reset NV 19300 | _675D _ | NV internal communication failed Initialize NV or reset NV 19300 | 675 _| NV intemal communication failed Initialize NV or reset NV 19300 | _675F _ | NV internal communication failea Initialize NV or reset NV 19300 | 6760 _| NV intemal communication failed | In lize NV or reset NV 19300 | 6761 _| NV intemal communication failed Initialize NV or reset NV 19300 | 6773 _| NV intemal enor Initialize NV or reset NV 19300 | 6774 | NV intemal error Initialize NV or reset NV 19300 _| 6775 _ | NV sensor failure Clean the NV sensor 19311 | 6781 | RCP systemerror Initialize NV 19311 [6782 | RCP system error Initialize NV 19311 | 6783 | RCP system error 19311 | 6784 | RCP system enor 19311 | 6785 | RCP system error 19311 | 6786 | RCP system enor 19311 | 6787 | RCP system enor 71187MT Our M400 User Manual Driver | Hardware error | error Error Description Error Handling code_| code 19311 | 6788 | RCP system error 19311 | 6789 | RCP system error oh eet [ee ceror ae a ee error ia {oma |e collecting ey 52 Initiatize NV Ta eee oe colina Reset NV woo | ams [usBcakedtesimessem | nest ‘asia eee ee caleeans Reset NV |) as collecting SAE Reset NV |) a Ca ereeasis Reset NV woo [eres [use aakeotesingssen | nest 7 ‘Unqualified notes transported to 19326 | 6806 | Stacker L ‘Cheek TDSI ‘Unqualified notes transported to 5 19327 | 6807 | sracker 2 Check TDS2 : ‘Unqualified notes transported to 19328 | 6808 | Stacker 3 Check TDS3 2 ‘Unqualified notes transported to 19329 | 6809 | Stacker 4 Check TDS3 70330 | 680a | Solenoid diverer of TDSO failed _| Check TDSO T0330 | 6800 | Solenoid diverter of TDSO failed | Check TDSO 10330 | 68%0¢ | Solenoid diverter of TDS! failed _| Check TDS! 19330 | 680d | Solenoid diverer of TDS! failed _| Check ‘TDS! 19330 | 680 | Solenoid diverter of TDS? failed | Check TDS2 rosso | 680? | Solenoid diverer of TDS? failed_| Check TDS? vo330 | 6810 | Solenoid diverter of TDS3 failed _| Check TDS? rosso | 6811 | Solenoid diverer of TDS3 failed _| Check TDSS 19332 | 6812 | NV open ‘Check NV lock 19333 | 6813 _| Firsttransport open ‘Check the lock of first-transport 19334 | 6814 | Reject -transport open Check the lock of reject-transport 19335 | 6815 _ | Second-transport open ‘Check the lock of second-transport 72187GBppenking e.. - M400 User Manual Driver | Hardware error | error Error Description Error Handling code | code 19336 | 6816 | Front fascia open Check the lock of front fascia 19330 | 6817 _| Solenoid diverter of TDS4 failed | Check TDS4 19330 | 6818 | Solenoid diverter of TDS4 failed | Check TDS4 . ; Check the main motor and notes 19372 | 6901 | Main motor failure ae aeons 19370 | 6902 | FPM faiture ea andnetes omg 5 ; CCear the jammed notes and 19403 | 6903 | Notes jam at FCS ee ; Clear the jammed notes and 19404 | 6904 | Notes jam at SLS cana eae : Clear the jammed notes and 19405 | 6905 | Notes jam at NVTS i. ; Clear the jammed notes and 19406 | 6906 | Notes jamat RCS Fronted mere 5 Clear the jammed notes and 19407 | 6907 | Notes jam at MEDSI aaa Clear the jammed notes and 19108 | 6908 | Notes jam at MEDS2 a Clear the jammed notes and 19409 | 6909 | Notes jam at MEDS3 ener eae Clear the jammed notes and 19410 | 690a | Notes jam at TES1 ee Clear the jammed notes and 19st | 6906 | Notes jam at TES2 ean nae : Clear the jammed notes and 19412 | 690¢ | Notes jam at TESS emai eae ; Clear the jammed notes and 19413 | 690d | Notes jam at TES4 ane Clear the jammed notes and 19414 | 690e | Notes jam at NVIS: aie ; Clear the jammed notes and 19415 | 690 | Notes jam at NV2S eae oats | 6912 _ | Notesjam between NVIS and | Clear the jammed notes and 2 | wv2s initialize the machine 19419 | 6913 _ | Notes jam between NV2S and | Clear the jammed notes and SLS initialize the machine 0420 | 601g. | Notes jam between SLS and Clear the jammed notes and 7 NVTS initialize the machine 19421 | 6015 _ | Notes jam between NVTS and | Clear the jammed noes and e Res initialize the machine 19422 | 6916 _ | Notesjambetween NVTS and | Clear the jammed noves and MEDSI initialize the machine 10423 | 6017 _ | Notes jam between MEDST and | Clear the jammed notes and ee TES! initialize the machine 0424 | Gore | Notesjamberween MEDST and — | Clear the jammed noves and TES? initialize the machine TATCM400 User Manual = Ae Banking Driver | Hardware error | error Error Description Error Handling code | code toss | gvi9 | Nolesjambetween MEDS! and "Clear ihe jammed notes and : MEDS2. initialize the machine vorze | 6ota | Notesjam between MEDSZ and | Clear the jammed notes ‘and = MEDS3 initialize the machine ‘Check RPM and notes jam in the 19370 | 691b | RRM failure infer 19370 | 691¢ | SRM failure (Check BRMI and notes jamin stacker 1 ‘Check SRM2 and notes jam in 19370 | 691d | SRM? failure gue ‘Check SRM3 and notes jam in 19370 | 691e | SRM3 failure Stes ‘Check SRM4 and notes jam in 19370 | 69if | SRM4 failure Saeed roma | o20 | Notes jam between MEDS2 and] Clear the jammed notes ‘and 20 _| TES2. initialize the machine ‘Notes jam between MEDS3 and | Clear the jammed notes and 19433 4] 022) | wes. initialize the machine roma | onan | Notes jam between MEDS3 and’ Clear the jammed notes ‘and 22 | TES4 initialize the machine 19435 | 6923 | Picking roller clutch failure Check the FPM 19436 | 6924 | Picking roller brake failure ‘Check the FPM mi = Clear the jammed notes and 19437 | 6925 | Notes jam at MEDS4 feiigiise iss taenhaba ‘Notes jam between MEDS4 and | Clear the jammed notes and 049m) [628 Ess, initialize the machine = | The main motor speed is ‘Check the main motor and notes 19370 | 6927 | abnormal _jam in the transport Goze | Notes jam between MEDS# and | Clear the jammed notes and 28 | sro3 initialize the machine Check sensor cable and prism, 19290 | 6a01_—_| FCS failure ‘then clean the sensor ‘Check sensor cable and prism, 19290 | 6402 | SLLS failure ees 19290 | 6a03_| SLRS failure oe ae tes sats 19290 6204 | NVTS failure arearay et “te prism, 19290 | 6a05—_| RCS failure ea ~~ ~~. prism, 19290 6a06 | MEDSO failure — prism, 19290 | 6307 | MEDS? failure ae ae fot tt prism, ‘Check sensor cable and prism, 19290 | 6408 | MEDS3 faiture then clean the sensor ‘Check sensor cable and prism, 19290 | 6209 | TELS! failure then clean the sensor 74/87Bpeonting >... M400 User Manual Driver | Hardware error | error Error Deseription Error Handling code | code Check sensor cable and prism, 19290 | 6a0a_| TERS! failure Than ial in cess Check sensor cable and prista, 19290 | 6206 | TELS2 failure ica cet Tee (Check sensor cable and prism, 19290 | 6a0e | TERS? failure tien clean tho corr : ji ‘Check sensor cable and prism, 19290 | ad | TELS3 failure iat eats oa 5 ‘Check sensor cable and prism, 19290 | 6aQe | TERS3 failure ities ceive Fae ‘Check sensor cable and prism, 19290 | 6a0F | TELS4 failure itis elean the detabe sy Check sensor cable and prism, 19290 | 6al0_—_ | TERS¢ failure ise Gleca the cents 4 Check sensor cable and prism, 19290 | Gall | SESI failure hier clas aerate ‘Check sensor cable and prism, 19290 | 6a12 | SES? failure fier Glew tne nee 2 ; Check sensor cable and prism, 19290 | 6a13. | SES3 failure tien Sloss the acer a ‘Check sensor cable and prism, 19290 | 6al4__| SES4 failure fierce ae care = Check sensor cable and prism, 19290 | 6alS | MEDS4 failure tien emi ieee ‘Check sensor cable and prism, 19290 | 6a16 | FEES failure hint Slecactbeaereee 7 ‘Check sensor cable and prism, 19290 | 6al7_| FELS faiture hii clean the cera 19500 | 6b01 | Chaining notes 19500 | 6b02 _| Notes too narrow 19500 | 6b03 | Skew notes 19500 | 604 _| Invalid thickness parameter 19500 | 6b0S _ | Width parameter mismatch 19500 | 6b06 _ | The correspondent stacker is full 19500 | 6007 _| Notes too thin 19500 | 6b08 | Notes too thick 19500 | 6b09 | Composed note 19500 | 60a _| Too close 19500 | 6b0b _| NV cant recognize the notes 19500 | 6b0e _| Suspicious counterfeit notes 19500 | bod | Unfit and old notes 75/87‘M00 User Manual a A Qeoring Driver | Hardware error | error Error Description Error Handling code code 19500 | 6b0e | Mismatch note denominations 19500 | 6d0f | Mismatch with selected version “Mismatch orientation with exist 19500 | 6610 | seuings 19500 | 6bI1 | NV communication failure 19500 | 6b12 | Blacklist notes 19500 | 6620 | Reject by dog-ear 19500 | 6621 _| Reject by soil 19500 | 6b22 _| Reject by hole 19500 | 6623 _ | Reject by mutilation 19500 | 6b24 | Reject by tear 19500 | 6b25 | Reject by repair 19500 | 6626 | Reject by stain 19500 | 6627 | Reject by de-inked 19500 | 6b28 | Reject by criterial 19500 | 6629 | Reject by criteria 19230 | 6¢01 | Internal command error Initialize the machine 19230 | 6003 _| Invalid width parameter ‘Adjust notes width settings 19230 | 604 _| Invalid tength parameter ‘Adjust notes length settings 19230 | 6c0$ | Invalid thickness parameter ‘Adjust notes thickness settings 19230 | 606 | Invalid currency settings Check and reset the settings 19230 | 6c07 _ | Invalid fitness settings ‘Check and reset the settings 19230 | 608 _ | Invalid orientation settings Check and reset the settings 19230 | 6¢09 _| Invalid batch settings Check and reset the settings 19230 | 60a _| Invalid version settings Check and reset the settings 19230 | 6006 _| Invalid stacker settings Check and reset the sevtings 19230 | 6cOe | Invalid denomination type settings | Check and resct the settings 19500 | édxx | NV reject notes 19510 | 6e01 | FCS internal failure ‘Check FCS and its cable 19510 | 6002 | FCS internal failure Check FCS and its cable 19510 | 6e03 | NVIS internal failure ‘Check NVIS and its cable 76/87Banking M400 User Manual Driver | Hardware error | error Error Description Error Handling code code 19510 | 6004 | NVIS internal failure Check NV1S and its cable 19510 | 605 | NV2S intemal failure Check NV2S and its cable 19510 | 6006 | NV2S internal failure Check NV2S and its cable 19510 | 6¢07 | SLS intemal failure Check SLS and its cable 19510 | 608 | SLS intemal failure Check SLS and its cable 19510 | 6e09 | NVTS intemal failure Check NVTS and its cable 19510 | 6e0a__| NVTS intemal faiture Check NVTS and its cable 19510 | 6e0b | RCS intemal failure Check RCS and its cable 19510 | 6e0¢ | RCS intemal failure Check RCS and its cable 19510 | 6e0d | MEDS1 intemal failure ‘Check MEDS! and its cable 19510 | 600e | MEDS1 intemal failure Check MEDSI and its cable 19510 | 6e0f | TES! internal failure Check TESI and its cable 19510 | 6e10__ | TES1 internal failure Check TES! and its cable 19510 | Gell | TES2 intemal failure Check TES2 and its cable 19510 | 6el2 | TES2 internal failure Check TES2 and its cable 19510 | 6e13 | TES3 internal failure Check TES3 and its cable 19510 | 6el4 | TES3 internal failure Check TES3 and its cable 19510 | 6elS | TES4 intemal failure Check TES4 and its cable 19510 | 6e16 | TES4 intemal failure Check TES4 and its cable 19510 | 6e17 | MEDS2 intemal failure Check MEDS? and its cable 19510 | 6e18 | MEDS? intemal failure (Check MEDS? and its cable 19510 | 6e19 | MEDS3 intemal failure Check MEDS3 and its cable 19510 | 6ela__| MEDS3 intemal failure Check MEDS3 and its cable 19510 | 6elb | MEDS¢ internal failure Check MEDS4 and its cable 19510 | 6ete | MEDS4 intemal failure Check MEDS4 and its cable 19515 | 6f01 | Online download error Restart downloading again 77187M400 User Manual Ae Banking $ We Move Faso 4 a Chapter7 Maintenance © Notes on safety © Cleaning kit © How to clean the upper transport assembly © How to clean the lower unit @ How to clean the exterior surface 78/87GBearking eS... hen CMA00 User Manual Notes on safety Im the course of use, the internal transport and sensors of the machine would unavoidably be atached to the dust and dirt, which may cause errors. So itis recommended to clean the ‘machine every week in order to ensure normal operation Notes of safety: ° Disssembly and assembly should only be performed by GRG recognized professional service engineers under power-off condition. © Ip the course of opening the, please confirm the unit unfolded is locked by Coresponding catch before performing the next operation, And be careful not nip fingers. ‘© Dont use any cleaner not described in this manual © In the course of cleaning, be careful not to drop water, alcohol or other liquids on the circuit boards of the modules. 2. Cleaning kit ‘The cleaning kit contains recommended materials for servicing and cleaning your VIM, the materials are shown as follows: (You can use equivalent leaning kit as well) © Industral alcoho! (for cleaning the wheel and the surface of sensor) © General surface cleaner (for cleaning the surface) © Lint-free cloth © Cotton buds © Brush © Vacuum cleaner 79187tp CMA00 User Manual s Ae Genres 3, How to clean the upper transport assembly ) ) 1 | Upper transport assembly © | Catch A of the upper transport assembly 2_ | Note validator (NV) 7_| Front fascia 3. | Note feeder (NF) | Catch B of the upper transport assembly 4 | Catch A of NV 9 | Catch of the reject unit 5 | Catch B of NV 10 | Reject unit 80/87M400 User Manual Procedures for cleaning: Notes: Please switch the power off before cleaning the machine 1) Hold the front fascia and unfold it in the arrow direction, 2) Press the catch to the bottom, and unfold the reject unit in the arrow direction, 3) Cleaning the transport of the reject unit Use @ brush to clean the dust in the transport, And then use a lint-free cloth dampened with alcoho! to clean the ink ‘on the surface of transport, Use a vacuum cleaner to clean dust remaining in the gap between wheels 4) Restore the reject unit, 81/87M400 User Manual 5) Release the catch A of the upper transport assembly in the arrow direction and unfold the upper transport ‘assembly at the same time until it clicks into place, Now the upper transport assembly is locked by catch B 6) Cleaning the upper transport Use a brush to clean the dust in the transport. And then use a lint-free cloth dampened with alcohol to clean the ink ‘on the surface of transport. Use a vacuum cleaner to clean dust remaining in the gap between wheels. Release catch A of NV in the arrow direction and unfold the NV until it ‘licks into place. Now the NV is locked by catch B and the NV transport is open. 8) Use a brush to clean the dust in the transport. And then use a lint-free cloth dampened with alcohol to clean the ink fon the surface of transport Use a vacuum cleaner to clean dust remaining in the gap between wheels, Importance: Use a dry lint-free cloth to clean the scanning surfaces @-O in the figure) softly. Don't bedew the surfaces. 82/87: a Beanking eS. Se M400 User Manual ©) Press the NF fixing plate in arrow | direction and unfold it in arrow 2 direction until it clicks into place. Now the NF transport is open. 10) Cleaning the NF transport Use a brush to clean the dust in the ‘transport. And then use a lint-free cloth dampened with alcohol to clean the ink on the surface of transport. Use a vacuum cleaner to clean dust remaining in the gap between wheels. 11) Press the fixing plate in the arrow direction until it clicks into place. Now the NF transpor is closedBanking cMmao0 User Manual = 12) Release catch B of NV with one hand, and hold catch A of NV with the another hand to restore the NV. 13) Release catch B of the upper transport assembly with one hand in the arrow direction, and hold catch A with the other hand to restore the upper transport assembly. 14) Restore the front fascia. 84/87Beaniing , 4. How to clean the lower uni Procedures for cleaning: Notes: Please switch the power off before cleaning the machine 1) Hold the two handles (see section 2.1 in Chapter 1) in the upper unit and unfold the upper unit until it clicks into place. 2) Use a brush to clean the dust in the ‘ransport. And then use a lint-free cloth dampened with alcohol to clean the ink on the surface of transport. Use a vacuum cleaner to clean dust remaining in the gap between wheels. 3) Press the upper unit in the arrow direction to restore it. M400 User Manual 85/87M400 User Manual me Ae Banking 5. How to clean the exterior surface Procedures for cleaning: Notes: Please switch the power off before cleaning the machine 1) Unfold the plate ofthe reject stacker 2) Use a brush and a lint-free cloth dampened with alcohol to clean the dust ‘and ink on the surface of reject stacker. 3). Restore the plate of the reject stacker. 4) Use a brush and a lint-free cloth dampened with alcohol to clean the dust and ink on the surface of hopper. Use a vacuum cleaner to clean dust remaining in the gap between wheels. 5). Use a lint-free cloth dampened with cleaner to clean the exterior surface. Importance: Do not serape the surface with sharp articles. 86/87M400 User Manual Banking a... Appendix Service Contact Use the following information to contact us: Phone: 400-700-2468 (24-hour customer service hotline ) Email: Tech_support@grgbanking.com Web site: htp://www.grgbanking.com 87/87Banking We Move Faster GRGBanking Equipment Co., Ltd. ‘Add: 9 Kelin Road, Science City, Luogang District, Guangzhou, China 510663 ‘Tel: +86 20 8218 8564 / 6218 8909 Fax: +86 20 8218 9024 itp: /www.GRGBanking.com E-mail: atm@grabanking.com