Acme Whistles is a company founded on 1870 by Joseph Hudson.

The company
manufactures and produces famous whistles. These whistles come in different kinds like sports, distress
whistles, dog whistles, novelty whistles, instrumental whistles, and many more types. Since it’s a
business of constant innovation, the company are always trying to improve their products and thus
allows its employees to share their innovative ideas. Thus, this case study aims to know what is the
overlap between operations, marketing and product/service development of Acme Whistles.

Acme Whistles is a small company wherein the people are more connected with each other;
they react quickly to each other towards market demands and they can maintain the philosophy
amongst everybody. The overlap between operations, marketing and product/service development of
Acme Whistles is the lack of management system. Everybody in the company has their responsibilities
particularly creating quality whistles that will exceed the expectations of its customers. The employees
are trying to contribute to the company in order to succeed. Acme Whistles are focused on continuously
creating whistles through innovation and improvements. Every year, the company’s products are seen
with such improvements. But to achieve Total Quality Management, an integrated system in needed
even if it’s a small business company only. For example, the company should have a marketing
department who is in charge of knowing the customers feedback towards the product, or a Product
Design who is responsible in conceptualizing new ideas in order to come up with another innovative
product. With these scenario, Total Quality Management is not totally obtained.

Moreover, few recommendations are given to solve the issue arising at Acme Whistles. These
includes: Setting of management system, assigning leader or head in every department, and Creating an
integrated management system. These are important because when the company’s department are
connected and communicating with other, efficiency and effectivity towards quality will be achieved
easily. Aside from this, it can reduce miscommunication and wastage of resources, time, and money
when the company is united.