BRGY QMS Manual - 7jul2020 Rev 1

LGU
LOGO
MUNICIPAL GOVERNMENT
OF BARCELONA
BRGY. CAGANG
QUALITY MANAGEMENT
SYSTEM MANUAL
Prepared by: Reviewed by:
ABCD ABCD
QMS Leader Designation
Approved by:
ABCD
Chairman
Revision X, MM.DD.YEAR
Document Code: BRGYCode-QM
MUNICIPAL GOVERNMENT OF BARCELONA
Effectivity Date: MM.DD.YEAR
BRGY. CAGANG
Revision No: X
QUALITY MANAGEMENT SYSTEM MANUAL Page 2 of 24
TABLE OF CONTENTS
1. INTRODUCTION......................................................................................3
2. BARANGAY PROFILE............................................................................4
3. QMS SCOPE............................................................................................7
4. BARANGAY PROCESS MAP.................................................................8
5. MANAGEMENT PROCESSES................................................................9
1.1. Legislation............................................................................................................... 9
1.2. Strategic Planning................................................................................................... 9
1.3. Performance Review............................................................................................. 11
1.4. Partnership and Collaboration Management......................................................13
1.5. Communication and Transparency Management...............................................13
1.6. Improvement Management...................................................................................14
1.7. Feedback Management......................................................................................... 15
1.8. Compliance Management.....................................................................................16
6. OPERATIONAL PROCESSES..............................................................16
6.1. Agricultural and Fishery Services........................................................................16
6.2. Community-based Forestry Project Implementation...........................................17
6.3. Health Services................................................................................................... 17
6.4. Social Welfare Services......................................................................................17
6.5. Public Information Services.................................................................................17
6.6. Environmental Management Services.................................................................17
6.7. Public Structure Management.............................................................................18
6.8. Tourism Services................................................................................................ 18
6.9. Public Safety Services......................................................................................... 18
6.10. Economic Enterprise Development Services......................................................18
6.11. Barangay Operations.......................................................................................... 18
7. SUPPORT PROCESSES.......................................................................19
7.1. Civil Servants Development and Management...................................................19
7.2. Documented Information Management...............................................................20
7.3. General Services Management...........................................................................23
7.4. Infrastructure and Environment Management.....................................................23
7.5. Procurement Management..................................................................................25
7.6. Financial Management........................................................................................ 26
7.7. ICT Management................................................................................................ 26
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1. INTRODUCTION
In meeting the challenge of sustaining citizens’ confidence in their governments and
institutions, Local Government Units (LGUs) including its Barangays are mandated to
enable the development of a socially responsible and sustainable community.
Barangay Cagang recognizes the high expectations of its constituents in their local
government in providing them high-quality products and services, representing them
in the national government, and in protecting and enhancing their way of life.
This Manual defines the manner in which Barangay Cagang implements an integral
Quality Management System (QMS) and is a vital documentary guide for the
Barangay in the adoption of a management system that is certified to the
international standards of the ISO 9001:2015
It demonstrates the policies and directions, as well as, outlines interrelated processes
of the Barangay. These processes are performed to ensure that Barangay services
meet: national and local laws; stakeholders’ requirements; and, Barangay’s goals
and objectives, in a rational, consistent, and reliable manner.
Sustainability of the QMS and maintenance of this Quality Manual are the
responsibilities of the Barangay which is being represented by its elected officials.
All questions regarding the Barangays’ QMS embodied in this document shall be
directed to:
FULL NAME
Brgy. Chairman
Brgy. Cagang
Official Address/Site
Official e-mail address
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2. BARANGAY PROFILE (per Barangay)
Long time ago, this place is known to be a sitio of Luneta and was formerly
“ULAG” then, which means to make productive. According to the folks, the
lands in this area classified as “ BANIKA” or idle lands, then the residents
make this “ BANIKA” into rice lands, hence the term “ INULAG”.
Since then, the place was named “ ULAG” however, the elders formally
changed its name to Cagang, which was carried up to the present.
Barangay Cagang is among the 25 Barangays composing the municipality

of Barcelona. by virtue of Republic Act. 3590 Brgy. Cagang was created
and legalize its identity. Brgy. Cagang has a total land area of 139, 295
Hectars bounded by Barangay San Vicente on north, Barangay Lago on
South, Poblacion Sur on the East and Luneta on its west. The Community is
compose of 696 total population 158 Household and 183 families. Eighty
80% percent of the Constituents are engage in farming, 15% in fishing and
5% are employed. The plans and programs are aligned and geared towards
the attainment of the vision and fully aware of the mission, utilizing its
available resources to build capacities, improve the delevery of essential
public services and obtaining conditions.
2.1 Mandate
Barangay is the basic political unit which serves as the primary planning
and implementing unit of government policies, plans, programs, projects
and activities in the community, and as forum wherein the collective
views of the people may be expressed, crystallized and considered, and
where disputes may be amicably settled.
2.2 Mission (per Barangay)
A progressive and self-reliant community with God fearing, peace-loving,

healthy and well-informed residents under participative with sustain
clean environment and transparent governance.
2.3 Vision (per Barangay)
Clean, Honest and Transparent Local governance with Sustainable

response on Health, Economic development and progress through
active participation of constituents.
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2.4 Strategic Directions (brief operational plan/goal – focus

on the weak point/deficiency- per Barangay)
Sample Statement
Continue to develop Tourism Opportunities

Strengthen Disaster Management
Enhance Livelihood Programs
2.5 Quality Policy
Brgy. Cagang envisions to become a progressive, God-fearing, disaster

resilient and Gender responsive Community, ensuring the delivery of
effective and efficient public service as the basic political unit and
commits to continually improve its quality management system in
accordance with regulatory and International standards and
requirements to satisfy the needs of its stakeholders.
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2.6 Organizational Structure
Reference : Updated Org/LGU Structure

Functional Charts
3. QMS SCOPE
The QMS applies to the provision of public service to the

constituents of Barangay Cagang in the following areas, including
management and support processes:
 Management of Barangay Services;

 Youth Welfare and Sports Development;
 Disaster Risk Reduction Management and Public Safety
Services;
 Environmental Management Services;
 Health and Sanitation Services;
 Assistance on Cooperative, Livelihood, and Enterprise
Development;
 Basic Legal Services;
 Education Services; and
 Tourism Services
The Barangay Cagang’s QMS satisfies the full range of requirements of

ISO 9001:2015 Standard with a notable clarification on the applicability
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ISO Clause 8.3: Design and Development of products and services

is not applicable, as justified below:
The statutory mandate of Barangays to provide public services are

subject to and governed by the Local Government Code, laws created
by the Congress and of those from the regulatory agencies such as the
Department of Interior and Local Government.
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4. Barangay Process Map
Barangay Cagang adopts the Process Approach or the Plan-Do-Check-Act

(PDCA) framework of the ISO 9001:2015 Standards in managing processes
that are needed to: provide reliable products and services to citizens; and
manage capacity to produce the desired outputs.
This framework, with overall focus on risk-based thinking, enables the top
management to develop systematic method of assessing the external and
internal environment and to implement the necessary processes for the
improvement of the products and services provided to its citizens.
The PDCA may be initiated at any stage of the process by assessing the
system’s current performance (Check stage) using applicable requirements of
the ISO 9001:2015 QMS on performance evaluation. The results of these
evaluations are fed into the PDCA cycle’s Act stage where the Barangay
initiates the necessary actions to address the opportunities for improvement.
At the Plan stage, the local officials plans the actions agreed on the previous
stage and develops objectives, targets and actions to address risks and
opportunities. The needs and expectations of citizens and other relevant
interested parties are important inputs to the plan. Hence, these are assessed
by the Barangay wherein the results are captured prior to planning. At the Do
stage, objectives and planned actions are communicated throughout the
Barangay. New processes or changes to existing processes are implemented
to ensure that agreed objectives are met.
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Management processes define the processes on the type of decision

making, as well as the agreements and the liaison with citizens and
relevant interested parties. These include processes relating to:
establishing and reviewing strategic directions and objectives; providing
internal and external communication mechanisms; including feedback
management; internal auditing; gathering data for performance review
and analysis; and, improvement of the effectiveness and efficiency of
the Barangay’s QMS.
Operational processes are performed as the Barangay’s core business.

These include all the processes that have direct interaction with the
Barangay constituents with the intention of delivering local government
services, as mandated by/in …specify law/issuance.. Local Government
Code (?).
Support processes are focused on activities to help operational and

management processes. These include all processes for the provision
and maintenance of the needed resources for the effective
implementation of all processes within the management system.
5. Management Processes
5.1 Planning and Development
Planning and Development refers to the strategic measurable goals of the

community plans to meet within a certain period of time. The process focuses
on the conduct of regular sessions, crafting of Barangay Development Plan,
Barangay Resolutions, and development of Annual Investment Plan.
Reference:
5.2 Policy Formulation
The Barangay, through the Sangguniang Barangay enacts policies and come
up with ordinances for the general welfare of its inhabitants. Such legislations
include those pertaining to environment protection, solid waste collection and
disposal, investment incentives, taxation/duties/ permits to generate
revenues. Most of the legislations are identified and proposed to support
sectoral plans. Legislation may also be done for penalties and prohibitions of
certain acts contrary to public interest.
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Reference:
5.3 Performance Evaluation
The QMS’ suitability, adequacy and effectiveness are reviewed during ??

participated by Barangay officials and department heads (meetings among
barangay officials equivalent to ManCom meetings).
The following are considered in the review of the QMS’ performance at

planned intervals:
 results of actions based on previous reviews;

 updated analysis of the external and internal context of the Barangay;
 citizen satisfaction collected during interaction with them or their
representatives;
 feedback from all relevant interested parties;
 performance of processes through Quality Objectives and status of
attainment of targets vis-à-vis KRAs/indicators;
 conformity of products and services;
 status of nonconformities and the relevant corrective actions;
 status of indicators;
 audit results;
 performance of external providers;
 adequacy of resources;
 data on effectiveness of the actions to confront risks and opportunities;
 changes and trends in local government context that have impact on
the provision of products and services by the Barangay to the citizens;
and,
 opportunities for improvement.
Results of these reviews, which include decisions and actions on:

improvement opportunities; any need for change; and, need for resources, are
documented and communicated adequately to relevant interested parties and
all involved areas within the Barangay.
Internal Audit
Internal audit serves as evaluation of management controls and operations

performance, and the determination of the degree of compliance with laws,
regulations, managerial policies, accountability measures, ethical standards,
and contractual obligations.
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Systematic internal audits of the QMS are conducted to obtain, verify and
validate its adequacy, conformance, effectiveness and efficiency. The results
of these audits are provided to the management as an input to the continual
improvement of the system and its established policies and procedures.
A QMS Audit Program is established that includes annual schedule for the
audits, procedure, activities and tools to be used by competent internal QMS
Auditors. QMS Audits are planned taking into consideration the internal
processes that could affect its execution. In the Barangay, QMS audits are
perceived to improve performance and not as a means to assign blame for
problems encountered.
Audit results form part of the performance reviews during regular sessions
and are communicated to the corresponding staff and areas of the municipal
government. This is to ensure that correction and corrective actions are
undertaken on the areas where they are needed.
Reference: Internal QMS Audit Procedure
5.4 Improvement Management
The Barangay determines and select opportunities for improvement by

assessing how it fulfills the requirements of citizen and their satisfaction.
These may include activities for:
 improving the sustainability of the QMS, including consideration of

the future needs of citizens;
 Correcting, preventing, and/or reducing unwanted effects of
services; and,
 Improving the performance of the QMS, including participation
and/or involvement of all areas of the local government.
Nonconformity and Corrective Action
The delivery of Barangay’s products and services necessitates that expected

outputs are fulfilled in accordance with the requirements coming from the
citizens, statutes or regulation, or internal requirements defined by the
provincial and/or local government. In the Barangay’s context, nonconformity
occurs if any one of these requirements is not met.
To provide for the appropriate controls, the following are determined:

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● Appropriate actions to detect a nonconforming product or service

● The means to identify the nonconforming product or service
● Controls to prevent the unintentional use or provision of the
nonconforming product or service
● Appropriate actions to avoid the nonconforming product or service
being provided again
Authorities and responsibilities for monitoring the effective control of

nonconforming product or service are defined at different areas and levels
within the Barangay. These are also incorporated in existing processes and
procedures of the QMS.
In case of a nonconformity directly involving a citizen, the Barangay provides

for:
● contingency plans;
● transfer of the citizen’s need/s to other programmes;
● development of improvement plans and agenda for subsequent fiscal
period; and,
● appropriate actions to handle any conflict.
The description of the nonconformity, how it was analyzed and corrected, and
actions undertaken, form part of the retained documented information of the
Barangay.
Reference: Nonconformity and Corrective Action Procedure

ARTA
RA 11032 Ease of Doing Business…
5.5 Communication Management
The Barangay fosters transparency and public accountability by implementing

programs and activities aimed at strengthening citizen participation in its
product or service-related processes. These programs and activities ensure
communication and promotion of the products or service based on the
requirements, characteristics, availability, fees and other related aspects.
Communication channels that engage citizen and other relevant interested

parties include the following, among others:
● Surveys
● Hotline 12345689
● Email
● Public assistance desk
● Complaints and suggestions box
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● Official social network

● Mass media
Reference: FOI
??? Data Privacy Act
5.6 Feedback Management
To adequately establish priorities for the improvement of its products

and services, Barangay Cagang recognizes the importance of obtaining
meaningful information on citizen’s satisfaction and feedback on how
important these products and services are for them. These information
are presented in a format that clearly demonstrates progress and trends
in customer satisfaction. Barangay Population record as updated semi-
annually is used as reference to measure respondents to customer the
customer feedback.
Appropriate methods are determined and implemented for actin upon

the citizen satisfaction information, including communicating the results
to relevant interested parties.
The following are among the information regularly measured and

monitored by the Barangay:
 Citizen survey results

 Mystery audits
 Citizen suggestions, recommendations, complaints (including
visitors)
 Surveys and feedback from internal customers
 Focus group meetings
 Citizen emergency records
 Independent opinion polls
Furthermore, direct feedback from citizen is received through ---- . This

is to assess perceptions and the level of fulfillment of the Barangay’s
mandate/public service commitment/---. After which, data collated are
analyzed.
Reference: Nonconformity and Corrective Action Procedure

Feedback and Satisfaction Survey Form
ARTA
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6. Operational Processes
This is the organized set of activities or tasks of the Barangay that carries out
below services.
For each operational process indicated in the process map, provide

general description (overview ONLY):
Make it brief and concise.
6.1. Management of Barangay Services
This service includes Issuance of Clearance, Certification and Permits.

For this process, verification of the residency and derogatory record of
the applicant is carried out prior provision. Another process is the
Conduct of Orientation, Training and Seminar in which…..
Reference: Core Process 1 Procedure
6.2. Youth Welfare and Sports Development
Description, details
6.3. Disaster Risk Reduction Management and Public Safety

Services
The following processes are under this service:

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1. Crafting of Peace and Order programs

2. Implementation of Curfew Hours – Constituents and Visitors are covered by
this program
3. Person Who Use Drugs (PWUDs) Monitoring
4. Conduct of Foot and Mobile Patrolling
5. Road Safety and Traffic Management
6. Crafting of disaster-related plans and actions (contingency, mitigation, and
disaster)
7. Provision of Training for Emergency Response Team
6.4. Environmental Management Services
6.5. Health and Sanitation Services
6.6. Assistance on Cooperative, Livelihood, and Enterprise

Development
6.7. Basic Legal Services

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6.8. Education Services
6.9. Tourism Services
6.10. Agriculture Services
7. Support Processes
7.1. Human Resource Management
The Barangay assures its citizen that products and public services are
provided and delivered to them through competent public officials, public
servants and personnel. Thus, they are provided with information and training
relevant to the barangay’s legal powers, ethics and values, responsibilities
and activities.
The processes for effective management of human resources include

programs aimed at:
 alignment of planning and recruitment activities with the developments

and changes in the Barangay;
 effective, efficient and transparent selection of candidates;
 instilling values, commitment and integrity in accordance with the local
government’s mission and vision;
 developing competence through adequate supervision;
 professional and human development;
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 excellence in personnel performance and professional behavior

through objective performance assessment;
 ensuring a high level of personnel satisfaction and a local government
climate of integrity and transparency, through the use of effective
diagnostic tools; and,
 controlling the use of temporary staff and outsourcing of local
government products and services.
The local government instills the following to its public officials, public servants
and personnel:
 vocation of the public service and commitment to the citizenship;

 information on the implications of not fulfilling requirements of the
quality policy, quality objectives and QMS; and,
 contribution of the individual public servants on achieving the
objectives of the QMS.
Knowledge Management
The experience and knowledge of public servants are collected and shared to
generate synergies that help to produce new and useful knowledge for the
municipality.
In determining, maintaining and making available the organizational

knowledge, the municipality considers the following, among others:
 lessons learned from failures, near misses and successes;

 external knowledge from citizen, external providers and partners;
 existing knowledge within the barangay;
 best practices; and,
 resources i.e. internet, libraries, newsletters, etc.
The Barangay gives value on collective and individual experiences as source

of organizational knowledge. Various mechanisms are employed by LGU to
determine, maintain and to make this valuable organizational knowledge
available to relevant personnel. These include:
 capturing the lessons learned (e.g. debriefing, discussion of what went

right/wrong);
 integrating into the processes the actions taken to address problems
encountered;
 on-the-job mentoring and coaching by more senior personnel;
 echo-training of the acquired learnings from interventions taken;
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 adopting opportunities for improvement provided by experienced and

knowledgeable persons;
 benchmarking, or capturing/sharing best practices of other
offices/agencies;
 induction and orientation sessions;
 updates thru website and newsletters.
Reference: Merit and Selection Procedure

Personnel Development and Evaluation Procedure
7.2. Financial Management
Through the Local Government Code, the national government devolved to

local governments, the delivery of basic services by giving Barangays their
share of the national income and the authority to generate their own revenues
from various sources (e.g. local taxes and fees, Internal Revenue Allotment,
grants, loans).
For Barangays to discharge these fiscal, planning and regulatory powers and
functions resulting from decentralization, there should be an accountable,
efficient and dynamic structure and operating mechanism that will meet the
priority needs and service requirements of its communities.
Public Financial Management is an integral part of such structure and

operating mechanism as it provides the general framework for:
1. generating revenues;
2. allocating resources; and,
3. managing expenditures.
The financial management in the Barangay encompasses budgeting,

accounting, auditing, cash management, management of public debt, revenue
generation and public reporting on public sector financial operations.
Reference: Local Government Code of 1991
7.3. Infrastructure and Environment Management
The Barangay, as a representative of its residents, the inhabitants within its

territory is endowed with powers and resources necessary for its efficient and
effective governance and to deliver basic services and facilities to enable its
inhabitants to develop and be self-reliant communities. As such, the Barangay
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is expected to maintain the necessary infrastructure that supports the efficient

and consistent provision and delivery of products and services.
Planning for the provision and maintenance of the necessary infrastructures is

carried out taking into account the requirements of the processes, the
personnel and officers of the Barangays and its residents.
Infrastructure management also covers management of infrastructure projects

by the private sector which is governed by Republic Act No. 6957 and its
Implementing Rules and Regulations.
The local government maintains the necessary infrastructure that supports

provision and delivery of products and services and for the purpose of
achieving its vision and objectives. Among these infrastructure are:
 facilities for water supply
 waste collection and disposal
 schools
 public lighting
 sport areas
 recreation parks
 cemeteries
 office buildings
 communication facilities
 IT equipment
 relevant software
 networks
 transportation means
 furniture and fixtures
Planning for the provision and maintenance of these infrastructure, includes

implementation of Quality Workplace programs/activities and other initiatives
that ensure conformity with the requirements of the citizen and relevant
interested parties, as well as, identification and mitigation of associated risks,
as necessary.
The local government determines, controls, maintains and improve the

environmental factors that affect products, services, public spaces and work
environment. Products and services of the local government include, among
others, tourism, waste disposal, street cleaning and the public use of facilities,
etc. Hence, facilities and equipment used by the Barangay officials and
employees and the general public take into consideration the following:
 area and location

 distribution and functionality of spaces
 adequacy of the furniture and equipment
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 accessibility
 signaling and visual support
 adequacy of lighting
 ventilation
 impact to the environment
 gender equality and sensitivity
 physical and mental health and wellness
 safety and security
Reference: Maintenance Procedure

DPWH Blue Book and Standards Specifications
RA 6541 Building Code of the Philippines
RA 9514 Fire Code of the Philippines 2019
PWD and GAD Issuances
Mental Health Issuances
7.4. ICT Management
Information and Communication Technology (ICT) is a necessary enabler of

reforms to the ways in which public administrations work. The use of ICT to
generate improvements in services has been a primary driver for government
activity, and has given a major boost to customer focused, seamless services,
which aim to transcend the structure of public administrations.
With the increasing reliance of government activities to the ICTs, the

Barangay is expected to manage and maintain the ICTs which are necessary
in the efficient and consistent delivery of its services.
To guarantee the smooth planning, provision, management and maintenance

of the ICT, the Barangay ensures that organizational and regulatory
frameworks for managing the ICT are in place.
7.5. Procurement Management
Procurement Management covers all procurement activities of the LGU. This

process is governed by Republic Act No. 8194 or the Government
Procurement Act and its Implementing Rules and Regulations. All
procurement activities are carried out and approved by the Chairman who
acts as the Head of the Procuring Entity and with proper recommendation and
deliberation of the Bids and Awards Committee (BAC).
To facilitate the continuity and professionalization of procurement functions

and to ensure an orderly management of procurement actions and records, a
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BAC Secretariat is created as a new office or through an existing organic

office in the Barangay.
Control of Externally Provided Processes/Services
The Barangay performs its operational processes with the support from
external providers such as maintenance services, security services, and
consultancy services, among others. The Barangay also maintains the
responsibility for ensuring that the expected outputs of these external
providers are in accordance with the requirements of the Barangay and the
National Government. The Office of the Barangay Chairman constantly
communicates with the key personnel of these service providers. Information
needed by the service providers are provided timely, completely and
accurately to ensure a smooth flow of the operation.
Other than the routine monitoring and supervision of the tasks assigned to the
external provider, the local government conducts periodical evaluation on their
performance.
Reference: RA No. 9184 Gov’t Procurement Reform Act and its 2016 IRR
ISO 9001:2015 Clause 8.4
7.6. Documented Information Management
In managing the system for maintaining and retaining the documented

information of the local government, the following are important aspects being
considered:
 public policies;
 addressing applicable laws, standards and regulation are addressed;
 policies and structure of the Barangay;
 programs, plans, projects, products and services being provided;
 competence of public servants;
 Barangay’s commitment to public service;
 risks involved;
 terminologies and definitions commonly used by Barangays; and,
 responsibilities, accountabilities and functions within the Barangay.
The Barangay ensures that documented information related to the QMS are
identified, registered, classified and codified in accordance with existing
policies, guidelines and conventions. It also ensures that these are:
 made available whenever required;

 in good condition for its use anytime and anywhere;
 available to the public, as appropriate;
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 protected to ensure its confidentiality, integrity and prevention of

possible misuse or loss; and,
 protected during the period of the current local government and is
preserved as an input element for future administrations of the local
government.
Documented information, provided in different media i.e. papers, videos,

pictures and e-copies are controlled to ensure that these are kept up-to-date
and are readily available for use by those who need them. Most of these that
are issued by the local government are considered public documents and
therefore require adequate level of controls.
Internal and external information, which are necessary for the QMS, are
identified, protected and controlled since, these are essential parts of the
knowledge and history of the municipality and its communities. Therefore,
long-term storage and preservation of these information are part of the
municipality’s services.
QMS DOCUMENTATION STRUCTURE
Level 1 -
Legal Requirements, Policies and
Standards
Level 2 -
Guidelines and Procedures
Level 3 -
Records
Level 1 – documents that define rules, regulations and standards that the
LGU need to adhere to and comply with
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Level 2 – documents that describe “HOW TOs” of the processes providing

guidance to the LGU in ensuring that products and services are delivered
consistently and effectively
Level 3 – documents that provide evidence of compliance to level 1

documents, and conformance and performance of processes described in
level 2
Records Management
Records Management in the Barangay ensures that all documents for the
guidance of the operation of the Barangay are timely and properly
disseminated, controlled and protected from unauthorized use and access,
and are immediately retrievable for reference, where and when it is needed.
Likewise, it also ensures that records, which provides evidence of
communication, decisions, future course of actions and history are retained
and properly identified, labeled, filed, stored, protected and can easily be
retrieved.
Reference: Control of Document Procedure

Control of Records Procedure
NAP General Circulars 1 & 2 Guidelines
IRR of RA 9470
Data Privacy Act
FOI
7.7. General Services Management
General services are among the most important lifelines of the Barangay. The
provision of general services generally covers the following:
 Supply management services to all Barangay offices and committees.

 Delivery of basic services upon the provision of available and adequate
facilities.
 Transport management that includes provision of service vehicles,
supervision of motor pool operations, and vehicle repair and
maintenance to ensure that these are in good running condition.
 Management and maintenance of buildings and grounds, including the
associated utilities such as electrical, water, utility, sanitation, and
communication lines.
 Inventory of the municipal property, equipment, motor vehicles and
other machineries.

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QUALITY MANAGEMENT SYSTEM MANUAL Page 2 of 24

4. BARANGAY PROCESS MAP.................................................................8

1.2. Strategic Planning................................................................................................... 9

1.3. Performance Review............................................................................................. 11

1.4. Partnership and Collaboration Management......................................................13

1.5. Communication and Transparency Management...............................................13

1.6. Improvement Management...................................................................................14

1.7. Feedback Management......................................................................................... 15

1.8. Compliance Management.....................................................................................16

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2. BARANGAY PROFILE (per Barangay)

Barangay Cagang is among the 25 Barangays composing the municipality

2.2 Mission (per Barangay)

A progressive and self-reliant community with God fearing, peace-loving,

2.3 Vision (per Barangay)

Clean, Honest and Transparent Local governance with Sustainable

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2.4 Strategic Directions (brief operational plan/goal – focus

Continue to develop Tourism Opportunities

2.5 Quality Policy

Brgy. Cagang envisions to become a progressive, God-fearing, disaster

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2.6 Organizational Structure

Reference : Updated Org/LGU Structure

The QMS applies to the provision of public service to the

 Management of Barangay Services;

The Barangay Cagang’s QMS satisfies the full range of requirements of

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ISO Clause 8.3: Design and Development of products and services

The statutory mandate of Barangays to provide public services are

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4. Barangay Process Map

Barangay Cagang adopts the Process Approach or the Plan-Do-Check-Act

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Management processes define the processes on the type of decision

Operational processes are performed as the Barangay’s core business.

Support processes are focused on activities to help operational and

Planning and Development refers to the strategic measurable goals of the

5.2 Policy Formulation

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5.3 Performance Evaluation

The QMS’ suitability, adequacy and effectiveness are reviewed during ??

The following are considered in the review of the QMS’ performance at

 results of actions based on previous reviews;

Results of these reviews, which include decisions and actions on:

Internal audit serves as evaluation of management controls and operations

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Reference: Internal QMS Audit Procedure

5.4 Improvement Management

The Barangay determines and select opportunities for improvement by

 improving the sustainability of the QMS, including consideration of

Nonconformity and Corrective Action

The delivery of Barangay’s products and services necessitates that expected

To provide for the appropriate controls, the following are determined:

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● Appropriate actions to detect a nonconforming product or service

Authorities and responsibilities for monitoring the effective control of

In case of a nonconformity directly involving a citizen, the Barangay provides

Reference: Nonconformity and Corrective Action Procedure