Total Quality Management/ BUS 344

Second Semester-1442

Course Outline
Course Code : BUS 344
Level : 6
Credit : 3 credit hours
Duration : Semester 1
Contact Hours: 3 credit hours
Coordinator& Instructor : Dr. Krema Elsayed
Office no. : 2.504.05
Office hours : Sunday - Monday: 9: 0-11: 0 ,Wednesday: 10: 0-12: 0
Course Description:

This course aims to provide students with the Special topics in quality management about new
theories and practices in quality. It help participants understand total quality concept and
techniques for managing, controlling, and improving quality. This course exposes participants to
contemporary knowledge and techniques of TQM. The course gives, also, student the
opportunity to discuss management applications in specific context in all organizations. This
would in turn enable the participant to articulate and implement quality improvement processes
in the workplace, in line with the philosophy of Total Quality Management

Course Textbook
Quality Management for Organizational Excellence: Introduction to Total Quality, by Goatish,
D. and Davis, S., Published by Pearson , 8th edition. (2016).

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Additional References
 Quality Management, by Summers, D., Published by Prentice Hall, 2nd edition. (2009).

 Cole, R.E. (1994) “Reengineering the Corporation: A Review Essay,” Quality

Management Journal, 1(4), 77–85., Strategic total quality management, Christian N.
Madu


Students will be expected to read news items/watch videos relating to Total Quality
Management on websites such as www.isix sigma..com and others which will be
provided throughout the course of the semester via lectures and tutorials.
Course Breakdown:
No List of Topics Contact
Hours
1 6
Evolution and definitions of quality management
2 3
Leadership and change
6
3
Customer focus and satisfaction & CRM (customer relationship
management)
4 6
Education and training
5 3
Quality culture
6 3
Benchmarking
7 3
Employee empowerment
8
Statistical Process Control (SPC) 6

9 ISO 9000 Quality Management Systems

6
ISO 14000 Environmental Management Systems
10 Quality Awards 3

Assessment Breakdown
Task Week Grade %
Quiz 1 5 (CH 1&2) 5
Quizzes 10
Quiz 2 9 (CH 7) 5
Assignments Individual Assignment 10 9 10

2
 To be determined by the
Midterm One written exam 20 20
department. (CH 1+2+3+4)
Group project 12 20 20
Project

To be determined by the
Final Exam One written exam 40 40
department
100
Total 100
%

Rules and Regulations:

 Student absence exceeding 25% of the course allocated time results in deprivation from
the final exam.
 In the event of absence from midterm exam, only officially valid excuses will be
considered and the make-up exam will take place at the end of the semester.

Academic Integrity
General principles of academic honesty include the concept of respect for the intellectual
property of others; students should not represent the work of another as their own. Please refer
to CBA Academic Honesty under course information in your blackboard.

Individual Assignment

Due Date Week 9

Type Case study
Weight 10 marks
Length 600- 900 words
Word file to be submitted on Blackboard: Font: Times New Roman,
Format Font size: 12, Spacing: double-spacing, Justification: left.

Assignment Requirements:
 Submit correctly and on time.
 Adhere to requirements regarding nature of content, length and format.
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  The plagiarism rate should not exceed 20 percent.

Name of the Assignment: Application of up-to-date information for effective quality decisions

Assessment Criteria:
Content and Structure (70%)  Answers topic question
 Complete content
 Understanding and interpretation
 Justification
 Presentation
 Conclusion
 Referencing/Appendix (questionnaire)
Language and Style (30%)  Appropriate fluent vocabulary, formal tone
 Correct spelling, formatting
 Fluent sentences, paragraph structure

Project Presentation

Due Date Week 12

Type PPT
Weight 5 marks
Length 8-10 slides
Format PPT

Assessment Criteria:
Content  Introduction:
(40%)  Key points and Body: display a good grasp of the subject, addresses all key
issues.
 Well planned presentation: how the company and their talent management
ways are gaining competitive advantage.
 Coherence: The different elements of the presentation are integrated well
together
Media  Visual aids: appropriate, well executed, pictures, tables and flow charts are
(20%) used intelligently
 Presentation format: professional
Delivery  Clear speech: audible
(40%)  Personal energy: enthusiasm, hold on content, no reading, no fidgeting
with dress and hair.
 Questions handling: confidently
 Timekeeping: all members participation in balanced way
4
 Project

Due Date Week 12

Type Written document
Weight 15 marks
Length 10-12 Pages + cover page
Word file : Font: Times New Roman,
Format Font size: 12, Spacing: double-spacing, Justification: left.

Project Requirements:
 To be done in teams, 5 members per team
 Submit correctly and on time on blackboard.
 Adhere to requirements regarding nature of content, length and format.
 The plagiarism rate allowed is 20 percent.

Name of the Project: Critical thinking for total quality strategies

Content and Structure (60%)  Answers topic question

 Complete content
 Understanding and interpretation
 Organization and presentation
 Recommendations
 Referencing
Organization and Style  Appropriate fluent vocabulary, formal tone
(20%)  Correct spelling, formatting
 Fluent sentences, paragraph structure
Participation (20%)  Level of engagement/participation
 Behavior
 Team work
 Questioning and discussions