Welcome to American Airlines

CLT Line Maintenance!

Agenda
Day 1 In station, Badging, Paperwork, WFA Presentation.
Day 2 Fly to DFW for Getting Ready for Takeoff @ FSU
Day 3 DFW - Getting Ready for Takeoff @ FSU.
Day 4 DFW – Implicit Bias Training @ FSU then fly back to CLT.

Day 5 CLT – Meet the LTA & computer accesses w/ WFA

Day 6 CBT’s , Virtual Terminal & GSE Tour, Stock Room Tour.
Day 7 CBT’s, Meet and Greet with Leads, Lunch with Production, Training Focal
Presentation, & Tour of Base Hangar.
Day 8 CBT’s, Safety Focal Presentation, Tour of Line Hangar, & Time Clock Imaging.
Day 9 CBT’s & Tour of Tour of Flight Training Center, Union information, & QC
Presentation.
Day 10 CBT’s 100% Completion, Tech Ops Organizational Overview, & Code of Conduct.

Day 1
Work Schedules

First two weeks in Station Indoc.

Travel to DFW for Takeoff and Implicit Bias Training – Tuesday-Thursday.
5 weeks in training here in CLT (pending Leading Edge)
Technical Indoc, A320F, B737.
Realignment
You will be informed what shift/days off you were awarded.
We bid based on preference bid sheets.

Day 1
Line Maintenance Department Overview

Day 1
IAM, TWU and Cross Utilization

Tech Ops has two separate labor unions until a JCBA (Joint Collective Bargaining
Agreement) is reached.

IAM – International Association of Machinists and Aerospace Workers, who

represent Legacy US Airways (LUS) employees

TWU – Transport Workers Union, who represent Legacy American Airlines

(LAA) employees

CLT is a completely IAM station while other stations like DCA have both IAM and
TWU.

Although some work rules are different between the two contracts, they are both
covered under the same pay rates in the Interim Wage Agreement.

The Interim Wage Agreement and Cross Utilization allows mechanics from either
union to perform work on any fleet they are qualified on, regardless of the legacy
metal. However, this does not allow management to assign work on the same task
to 2 different unions.

Day 1
I9, SAM Verification, & Onboarding Paperwork

Please have all of your IDs out and ready to be reviewed.

Driver’s License

Passport, Social Security card or Permanent Resident Card

Airframe & Powerplant License

While you are waiting to have your I-9 completed, fill out the following documents
located in your onboarding folder:

Personnel Update form

Stamp Order Form

Employee Information File Sheet

Day 1
Day 1
NORTH OF GATE:
MUST HAVE
CLEAR BAG

MIDFIELD
GATE

SOUTH OF GATE:
CLEAR BAG NOT
NECESSARY

Day 1
Road Trip Drop Bag

Day 1
Organizational Chart – Technical Operations CLT

MIA
CLT
DCA
ATL
RDU
FLL
TPA
SJU
MCO

Day 1
Technical Operations – Supervisors

1st Shift 2nd Shift 3rd Shift

Ian Galbraith Sean Solberg Steven Mora

Matt Wallace Scott Schlaiss Matt Bolin
Larry Olsakovsky Adam Christopher Max Sterrett
Johnny Todd Wayne Greene Carl Mcdougal
Mike East Alan Nance Robert Pryce
Ray Dickman Mike Ballough John Marroni
Jamie Farmer Jeff Chupa Josh Mackey
Jeff Bednar Marc Thomas
Jim Okuda Lance Bristow
Chris Sanchez

Day 1
Day 1
Station Overview – HANGAR & PARKING

Line
Hangar
Base
Hangar

PARKING PARKING

OVERFLOW
PARKING

Day 1
Station Overview – Terminal Map

Day 1
Workforce Administration
(WFA) Review
Laura Rauen

Day 1
Workforce Administration

Day 1
Electronic Bulletin Board Use and Accessing

The online bulletin board is a tool we use to communicate to our department

about specific subjects. WFA is the owner of this site.

This site can be accessed though http://ME.AA.COM/AMTHome

Day 1
Attendance – Clocking in/out

It is very important that you are at work on time.

Please ensure that you are clocking in and out at your appropriate start and stop
times.

Your pay is attached to your clock times, so it is extremely important to ALWAYS

clock in and out.

If you have problems clocking in and out contact your supervisor ASAP!

Day 1
Workbrain
Workbrain is the scheduling and payroll system where you can view your schedule,
clock transactions, see unauthorized time, and enter swaps with other AMT’s.
Overtime requested by the company is proffered by the union for the IAM, please
see a union steward for the local process.

Workbrain is your official notification of schedule. Per the IAM contract, you must
be notified of a schedule change at least 5 days in advance.

Your payroll is handled by Workforce Administration. You can view your paycheck
in Paperless Pay, under Money & Attendance in Jetnet.

Day 1
Exception Form
You are required to get in contact with your supervisor if you are unable to clock
in/out, late, VTO/LL, or anything else outside of your regularly scheduled hours.

They will fill out the below form and send to Workforce Administration for
processing.

Day 1
Vacation Accrual, Schedule Bidding & Probation

In your first year of employment, you will accrue a pro-rated amount of vacation
for 2020. Please see your CBA for the appropriate vacation accrual per your
union’s contract. You will bid on vacation for 2021 in October/November 2020.

During probation, you are not eligible to work overtime, swap/CS with other
AMTs or bid on a schedule. Once your probation ends, you will receive more
information on the shift bidding process.

Probation for IAM is 90 working days. Probation for TWU is 180 days.

Day 1
Preference Bid Form

Please fill out your

preference bid sheet
located in your
onboarding folder.

We will provide your

seniority number

Recommended to
update often. This is
used for ALL bids.

Bids are in January,

May and September.

Day 1
Learning Hub

http://learninghub.aa.com OR
Jetnet > Departments > Tech Ops > AMT Home > Learning Hub

Day 1
Jetnet Live Demonstration

http://Newjetnet.aa.com

How to Navigate
Quick Links – How to set
Paystub
Changing your information
Onboarding Information
Recognition – Non-Stop Thanks

Day 1
Company Email, Rules, Accessing from Jetnet

Your company
email can be
accessed through
Jetnet under the
“My Quick Links”
tab.

Use your email!

There are lots of
communications
that come through
it.

Day 1
Email Etiquette

Day 1
Benefits Enrollment

http://my.aa.com

Day 1
Travel Enrollment
http://newjetnet.aa.com
Travel Planner
Accept Travel Benefits
Benefits will be active within 24 hours of accepting
LIVE DEMO – More info under the “Travel” tab on Jetnet.

Day 1
Ordering Uniforms
http://me.aa.com/amthome
Uniform info center
OR
http://www.Aramark-uniform.com/americanairlines

Username: US(EE#)
Password: US(EE#)

Day 1
AA Credit Union

You can access the credit union site through Jetnet or by going to
https://www.aacreditunion.org/home.aspx

There is a credit union located at the baggage claim level of the terminal near
the badging office.

Day 1
Take a picture of this slide

A Member
of Admin
will set this
up for you.

Day 5
Lost Time, Sick Calls and
Attendance
Dianne Owens

Day 5
Lost Time and Attendance

Meet the LTA – Dianne Owens

Attendance Control Policy

IAM – Attendance Control Policy
TWU – Attendance Policy Overview, Sick Leave Benefit Policy & Attendance
Control Policy
Absence and Return Policy
Overview of Sick Leaves for both IAM and TWU– Medical/Sick Leave – Family
Leave (FMLA) – Maternity Leave – Baby Bonding – Sick Verification
Return to Work forms and procedures
Leave of Absence if you have no time off
Overview of options for ADA Accommodation – LOA, STD, LTD and Disability

4/23/21 DAY 1
Day 5
36
IAM Employee Responsibilities

Every employee has attendance and reliability responsibilities to the Company including:

• Preventing minor inconveniences or indispositions from interfering with the job

• Attending to personal obligations and affairs outside of working hours
• Correcting problems that prevent coming to work
• Not abusing the sick leave benefit
• Reporting to work on time and remaining there for their scheduled shift
• Personally notifying the Company immediately of an unscheduled absence. Such
notifications should be notice at least one (1) hour prior to the beginning of a shift
provided there is a designated individual on duty to receive the call. Where telephone
recorders are utilized, subject to local policy, telephone calls to the recorder must be
placed a minimum of one (1) hour prior to the start of the shift
• Calls from spouses and parents are not acceptable except when the employee is
physically or mentally unable to personally make the notification
• Adhering to and following Company procedures for absences that full under the FMLA

4/23/21
Day 5
37
Supervisor Responsibilities - IAM

As Absences are recorded, the supervisor will analyze the causes and quantity of absences to
determine if action should be taken. Action should be taken when:

• A clear pattern of absences is established. A pattern of absence can be absences in

conjunction with scheduled days off, absences on shift swaps, absences on particular days
of the week or absences on holidays or other annual events
• Absence occurrences reach a numerical threshold
• Abuse or fraud of sick leave benefit occurs

Employee attendance records should be reviewed after every absence occurrence and may
include a conversation with the employee to let them know that their health and attendance
are important

4/23/21
Day 5
38
IAM Progressive Counseling – Attendance Track

For purposes of Progressive Discipline, attendance is maintained on a separate disciplinary

track from an employee’s performance/conduct issues. This means that an employee cannot
be advanced on the Progressive Discipline Program when an attendance problem occurs, or
vice-versa. When looking at the discipline track for attendance, the stages are similar to
those of the Progressive Discipline program.

Counseling (non-disciplinary)
1. Verbal Warning – effective for 12 months of active service
2. Written Warning – effective for 12 months of active service
3. Final Written/Suspension Warning with 1 day unpaid suspension – effective for 12
months of active service
4. Termination
ANY OCCURANCE OF LATE OR LOST TIME COULD RESULT IN TERMINATION FOR ANY
EMPLOYEE ON PROBATION.

IF YOU TRAVEL DURING TRAINING AND CANNOT GET BACK TO TRAINING ON TIME YOU
ARE SUBJECT TO TERMINATION.

https://department.jetnet.aa.com/HRMisc/Misc/Attendance_Control_Policy_Mx
_Final_September_1_2010.pdf

4/23/21
Day 5
39
TWU Employee Responsibilities

Your attendance record will be reviewed on a case-by-case basis to determine whether your
record meets Company standards. Your record may be considered unsatisfactory due to
several late arrivals, a combination of late arrivals and unpaid absences, sick leave abuse, “no
call” or a combination of these reasons. A member of management will counsel you after
each occurrence.

It is important for you to understand your responsibility to report to work as scheduled. In

addition to the Company’s rules of Conduct you should”

• Report any errors in attendance records to a Manager promptly

• Call in if you expect to be late or absent as far in advance of your scheduled shift as
possible

ANY OCCURANCE OF LATE OR LOST TIME COULD RESULT IN TERMINATION FOR ANY
EMPLOYEE ON PROBATION.

IF YOU TRAVEL DURING TRAINING AND CANNOT GET BACK TO TRAINING ON TIME YOU
ARE SUBJECT TO TERMINATION.

4/23/21
Day 5
40
Supervisor Responsibilities - TWU

If you fail to correct unsatisfactory attendance you will be issued the following Corrective
Action Steps:
1. First Step Advisory Letter
2. Second Step Advisory Letter
3. Final Step Advisory Letter

When your unsatisfactory attendance record includes paid sick absences and you have a
Sick Bank balance, a Doctor’s Slip Requirement for suspected abuse will be issued prior to
the issuance of any Advisory Step. Due to certain requirements under law, employees
based in Puerto Rico will not have their sick pay withheld when a Doctor’s Slip is not
provided.

Advisory letters in effect for two (2) years after they are issued

Note: Unapproved early badge-outs will be coded EBO and handled under the Peak
Performance through Commitment (PPC) as appropriate.

https://newjetnet.aa.com/docs/DOC-18712

4/23/21
Day 5
41
Sick Calls – Save this number!

704-359-3547

A VOICE MAIL HAS BEEN SET UP SPECIFICALLY FOR SICK CALLS

SICK CALLS ARE REQUIRED AT LEAST 1 HOUR PRIOR TO SHIFT START

IF YOU ARE SCHEDULED TO WORK MORE THAN ONE SHIFT PLEASE NOTE THAT ON THE SICK CALL
LINE

Instructions for Calling the Absence / Sick Line

1. Speak clearly
2. State your name, employee number, hours of work and work area
3. Reason for absence (Example: Sick, hospital, FMLA self FMLA family, etc.)
4. If you calling for Family Leave make it very clear if it is for yourself or a family member
5. Upon your return to work, please see LTA/WFA

4/23/21 DAY 1
Day 5
42
Contacts
Our HR Business Partner is:

Andrew Masiello
(480) 693 7122

https://newjetnet.aa.com/docs/DOC-13481#HR OR 1-800-447-2000

Day 5
Time Clocks

Location
Handscan Imaging

Day 5
Staffing And Overtime Procedures

Company Provides crew rosters, exceptions, and qualifications.

Union calls the overtime.

Day 5
Policies & Procedures
Frank Frasca & Bob Hubeli & Jim Okuda

Day 6
Day 6 – CBT’s – 3 Hours
Aircraft Hand Signals (CBT) MX00019 Student must complete this CBT prior to
MX01283

Pushback/Tow Ground Operations Guideman Training

Aircraft Safe Movement – Tow Team Warning System (TTWS) (CBT) MX01770

Fire Prevention MX00014 (CBT)

Lock Out Aircraft System Deactivation (CBT)

Lightning Protection CBT MX00870

1000 Virtual Terminal & GSE Tour – Bob Hubeli

Health Information– Bob Hubeli

1200 Stock Room Tour – Jim Okuda & Bob Hubeli

Day 6
Protect Yourself

Day 6
Day 6
Day 6
Day 6
Day 7 – CBT’s – 2.5 Hours

Respiratory Protection Awareness CBT MX00854

OSHA Hexavalent Chromium CBT SFTY9640 MX01282

Hearing Conservation and Protection CBT SFTY2120

Hazard Communications CBT MX01282

Communicable Diseases CBT MX01270

Meet and Greet W/ Leads (Rich Salazar & Lou Martinez)

Lunch with Production 1100

Training Focal Presentation – Frank Frasca

AMT Home Page
SAFE/Sceptre Access Check

Base Hangar Tour – Frank Frasca

Day 7
Training Focal – Frank Frasca

Role of training focal

Describe Management Tab, Training Requests, and Quarterly Training
Projections.
Locate Top Wrench Videos
https://me.aa.com/training/topwrench/default.asp
GPM Sections
19.03
• Base Month
• How to read the GPM to find specific qualifications
19.02
• Responsibility to sign training notification letters
• Attend Training
• Timeframe requirement to check training
02.28
• FAA Certificate Requirements
Explain tooling requirements

Day 7
Qualifications Stoplight
Found on the AMT Homepage
http://me.aa.com/AMTHOME

Day 7
Monitor and Challenge Policy
Frank Frasca

Follow Monitor and Challenge to the letter.

Render Safe checklist

Day 7
Day 7
Tool Inventory List

Please fill out the following forms found in your onboarding folder:
http://partners.aa.com/techops/TEQ/RegEngSupport/TechOpsForms/Form%20ME
-0149.pdf

Day 7
AOG TAG

Day 7
SMS

Scan the QR Code on the back of

the card to pull up more
information.

Day 7
Day 7
Day 7
Day 7
Please fill out your Respirator Medical Evaluation Form in your
onboarding folder. An envelope has been provided for you.

Day 7
 Day 8 – CBT’s – 3 Hours
Monitor and Challenge CBT MX01776

Oil Servicing Program OSP Awareness CBT MX02568

Boeing Nitrogen Generation System (NGS) Overview CBT MX02607

Personal Protective Equipment CBT MX01293

Passenger Boarding Bridge CBT MX01938

M&E ASAP Familiarization CBT MX00669

Safety Focal Presentation – Tim Mullen

Fire Protection Walk – Tim Mullen

Line Hangar Tour and Production Control Presentation – Tim Mullen/Lead

Green Safety Boards – Bob Hubeli
AED/CPR – Bob Hubeli
BOW – Jim Okuda/Tim Mullen
Day 8
Safety Focal – Tim Mullen

Fire protection
Locations
Safety and Compliance Policies
Emergency Evacuation Procedures
Procedures for bomb threats
Automatic External Defibrillators (AED) locations
Eye wash locations
Aircraft Parking
Sever Weather
1st aid kits locations

Day 8
Day 7
Fall Prevention - Ladders

Day 7
Safety Vest Policy

Day 7
Hearing Protection Policy

13.01.6 Hearing Protection - (20170403)

--------------------------------------------------------------------------------

A. Use hearing protection near operating aircraft engines and other industrial areas
where the sound levels are more than 85 decibels.

B. The most used hearing protection is the Hearing Protector ear muff (PROXO29). As a
result of high use, wear-out and breakage are common. Although new assemblies are
available, four critical sub-components are stocked under the Manufacturer Part
Numbers (MPN) shown in Table 13.01-1. These numbers are given for those stations
that repair their own protectors.

NOTE : For information on hearing protection and proper Personal Protective

Equipment (PPE), refer to Employee Safety and Health Manual (ESHM) Section 06.04,
"Hearing Conservation Program."

Day 7
Day 9 – CBT’s – 4.5 Hours

Critical Behaviors In Accordance With CBT MX02618

Harmonized Corrosion Prevention and Control Program Awareness (CPCP) CBT

MX02141

Safety Management System (SMS) Awareness CBT MX01198

Procedures Training for Aircraft Drinking Water (ADWR) CBT MX01859

1200 Tour of Flight Training Center – Frank Frasca

Fleet Overview
1330 Union Information

1400 QC Presentation – Randy Newsom

RII

Day 9
Day 10 – CBT’s – 3 Hours

Maintenance Stand Awareness CBT MX01359

Back Injury Prevention CBT MX00047

Oxygen Servicing Course (CBT) MX01799

Oxygen Bottle Servicing (CBT) MX00202

Electrostatic Discharge Sensitivity (ESDS) (CBT) MX00588

MOC/IOC/Engineering/Planning/Routing – Frank Frasca

Code of Conduct – Frank Frasca

Appearance & Probation
Anti Harassment Training

Day 10
IOC Overview

https://newjetnet.aa.com/docs/DOC-19332

Day 10
Posted Rules of Conduct
Frank Frasca

https://newjetnet.aa.com/docs/DOC-18628

Day 10
Anti-Harassment and Non-Discrimination Training
Frank Frasca

Day 10
Uniform and Appearance Policy
Frank Frasca

Day 10
Probationary Period & Evaluation Overview
Frank Frasca

Day 10
Securing Unattended Aircraft - TSA

Day 10
TSA Pat Downs
Effective 4/28/2018

Day 10