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2102 - PGA Labs Report - Internet First Brands
2102 - PGA Labs Report - Internet First Brands
2102 - PGA Labs Report - Internet First Brands
03 Objectives
06 Key takeaways
Objectives
Retailer Consumer
Overview
• Manufacturers CPG brands and sell directly to the consumer
Marketplaces/
• Bypasses the conventional method of multiple supply chain
etailers partners
Advantages
• Greater control over customer experience
• Direct connect with TG enables engagement and repeat purchase
• Reduces initial advertising outlay and cost of distribution
Manufacturer Website/app Consumer
Disadvantages
• Coordination of supply chain and no trade support to manage
working capital (or collections)
Lower priority
• Need to generate virality to control CAC
• Threat/lack of defensibility from incumbents in select categories
Offline
Source(s): PGA Labs analysis © Praxis Global Alliance 05
Consumer and Retail
Key takeaways
'IFB' market in India is evolving rapidly with several brands present across • High focus on positive user experience by controlling factors like
categories, developing on the back of online marketplaces delivery and packaging also creating strong differentiation from
incumbents
• Customer desire to try new brands coupled with company willingness to
experiment with niche ingredients and materials propelling the growth of • Strong digital marketing capabilities combined with a strong
'Internet first' consumer companies understanding of e-commerce algorithms additional drivers of
differentiation
• Growth of IFBs driven by Ecommerce growth – Ecommerce market
growing at ~25% CAGR and expected to add 200M+ online shoppers in Content plays a critical role in driving engagement – setting up an
the next 5 years Ecommerce channel is not sufficient
Increasing competition, limited scale, and low customer retention are • Brands religiously post blogs, polls, tools, guides, and articles for
challenges IFBs will have to overcome for continued success continuous engagement with customer group
• Incumbent brands losing share to IFBs are fighting back by establishing a • Most of the brands’ website are the main channels for sensitization,
deeper online presence and leveraging deeper distribution capabilities engaging with the community, and brand development
• Eventual shift from brand to product loyalty can reduce customer lifetime IFBs are seeing high investor interest with activity across deal sizes and
value and increase churn; high capital and customer acquisition costs limit high deal sizes: 4X growth in 2019-20
offline advertising and expansion
• Sector saw an investment of ~US$ 417M in 2020 with a 4x increase
IFBs are building moats like go-to-market speed, agility, and digital in deal size over 2019; beauty and fashion accounted for >50% of
marketing capabilities for competitive differentiation funding since 2014
Food & beverages Clothing & apparel Personal care Electronics & appliances Home & furnishings
Food delivery Apparel and accessories Men’s grooming Personal devices Furniture
Intimate wear
Beverages
Décor and home improvement
Jewelry
Baby products
Organic foods/Nutrition
/Food supplements
High growth in Ecommerce Larger SKUs and niche positioning Shift in consumer behavior
• Ecommerce in India is expected to • Internet brands can afford to have • Customers are more open to
grow at a CAGR of ~25% to reach US$ a higher number of SKUs given the experimentation with not just new
67B by 2024 common inventory brands but also with niche
• Beauty and personal care, F&B and • Experimentation with niche categories
consumer electronics segments are all ingredients/material which was • Willingness to pay a premium for
expected to grow at a CAGR of ~25% ignored by legacy brands/other quality products has increased
• India will add 200M+ online shoppers white spaces
in the next 5 years
Lower distribution cost High investor interest & bigger deal sizes Improving digital penetration
• Direct delivery to the customer • The sector has seen ~US$ 800M • Internet penetration is expected to
ensures cutting out of middlemen flow in as equity funding with grow at 20+% CAGR to add 328M
profit leading to higher margins for ~ US$ 417M in 2020 alone users in rural India alone
the brand and better prices for the • Average deal size has grown by ~4x • Lowest data rate in the world at
customer in 2020 to reach ~US$ 8M/deal as US$ 0.09 per GB is increasing digital
compared to 2019 adoption across income groups
Note(s): Deal size data excludes debt funding; 2020 funding data is till mid-December
Source(s): Worldwide Mobile Data Pricing 2020, PGA Labs analysis
© Praxis Global Alliance 09
Consumer and Retail
Consumers becoming disloyal (‘repertoire’) and
loyal (to causes, communities and self-expression)
Perishable
D2C offerings products
Personal
Home appliances Education grooming
Home
furnishings
Does not care Cares about brand
Packaged food
Financial services
Personal Food
transport
Platform/Channel
play (Private labels) Clothing & apparel
Hygiene products
Multiple brands/
Brand roll-up play
Media and Travel
entertainment
03 03 03 03
02
Year founded 2015 2014 2010 2012 2011 2017 2011 2015 2016 2013 2011 2012 2014
FY19 revenue
32.1 18.8 41.4 23.4 21.9 55.2 26.2 17.6 13.3* 29.1* 13.3 57.9 10.7
(US$ M)
• Innovative products like protective • Baby care products: Powder, face cream • Brand ambassador: Shilpa Shetty
repellent and oral care products • Beauty products: Sleeping mask, serum • Free shipping on orders above INR 399
• Toxin-free products for mother and baby • Pregnancy related products for mom: • Uses word of mouth from mothers along
personal care including Bath salts, body crème, etc. with digital content to educate customers
• Asia’s first brand with ‘made safe’ • Men: Body wash, face wash • Asia’s first brand with ‘made safe’ certificate
certificate (US based non-profit organization)
• Provide personalized combo for men • Beard: Gel, oil, shaping tool, etc. • Brand ambassador: Suniel Shetty
• Has cashback wallet for users to • Fragrance: Perfume for men • Runs a virtual marathon to engage with
enable direct purchase from website user base-Beardothon
• Haircare: Hair thickening serum, dandruff
control shampoo, etc.
• Skin: Facewash, face serum, face peel off, etc.
• Products are made without using • Beard: Gel, oil, shaping tool, etc. • Brand ambassador: Siddhant Chaturvedi
sulphate, paraben or harmful
• Cologne: Cologne for men • Use video channels to reach out to target
chemicals
• Haircare: Hair thickening serum, dandruff customers with each videos generating
• Has subscription plan for the users > 200K shares
control shampoo, etc.
• Skin: Facewash, face serum, face peel-off, etc.
Note: US$ 1 = INR 75; *estimated revenue
Source(s): Tracxn, MCA filings, PGA Labs analysis
© Praxis Global Alliance 12
Consumer and Retail
Six key challenges that IFB/D2C brands
must overcome for continued success
• Traditional brands are closing the • Consumer trust takes time • Expansion to offline is
gap and setting up deep online to build difficult given the different
commerce teams e.g., Unilever • Owning a product variant mindsets needed in
• Strong distribution network of or sub-brand takes time managing offline channels
legacy brands specially in
semi-urban and rural areas
All 6 largest players ITC and R&B have been Himalaya and Lotus Herbal
across hair care has seen gaining market while HUL have gained market share
drop in market share over is losing market share over while HUL and L'Oréal losing
CY17-19 CY17-19 market share
Key player market share across Key player market share across bath Key player market share across body
hair care (%, CY17-19) and shower (%, CY17-19) care (%, CY17-19)
Q. Where do you generally buy your Gender Age group (years) Annual HHI (INR) Location
personal care products from? Male Female 20-24 25-34 35-44 45-60 <6L 6-12L 12-25L >25L Metro Tier I Tier II
(Select all options that apply) (Survey respondents=984)
N=230 N=754 N=310 N=425 N=219 N=30 N=259 N=411 N=237 N=77 N=619 N=237 N=120
Preferred channels of purchase 65% 49% 51% 53% 56% 53% 56% 53% 51% 51% 53% 48% 61%
As me and my husband order monthly stock I prefer buying from Nykaa only as I buy baby care products from Mamaearth I go shopping at a local store for our
from Amazon and especially during I get many brands there and can only and there are great combo offers on monthly needs including personal care
lockdown days, so I also place order for my compare them before buying the the website, so I order from there. At times products. I get a good discount cause of
personal care products there itself product I am looking for when its urgent, I buy from our local store long relationship with the store
- Female, Delhi NCR - Female, Chandigarh - Female, Mumbai - Female, Mumbai
Source(s): Consumer interviews (N=31), Customer survey (Respondents=984), PGA Labs analysis © Praxis Global Alliance 16
Consumer and Retail
Typical purchase journey of consumers buying
IFB/D2C brands: Personal care example
Source(s): Consumer interviews (N = 31), Customer survey (Respondents = 984), PGA Labs analysis © Praxis Global Alliance 17
Consumer and Retail
'Internet first' brands are socially active
and recruit customers online
Key parameters
considered
TV
Promotional Instagram
(Posts | Followers)
1,469 | 299K 1,766 | 426K 1,748 | 188K 3,490 | 332K 1,480 | 52.8K 1,259 | 122K 1,183 | 170K 1,027 | 558K 621 | 64.1K
reach by Quality
YouTube
channel (Year launched, Aug’16
9.7K
Mar’17
9.1K
Apr’14
6.2K
Oct’16
n/a
Apr’09
564K
Dec’10
219K
#subscribers)
Facebook
~64K ~187K ~9K ~220K ~44K ~66K ~62K ~27M ~35M
(# followers)
Influencer
marketing
Note(s): Quality of posts is assessed based on quality of image / video, focus on product features, link to purchase, relevance of hashtags
Source(s): Website reviews, PGA Labs analysis
© Praxis Global Alliance 18
Consumer and Retail
Why IFBs are winning on the internet: competitive moats like
go-to-market speed, agility and digital marketing capabilities
Channel conflict
Packaging and UX
• Online is still a small share of overall sales for incumbent 06
• Products are developed and packaged for Ecommerce supply chain and brands; offline distributors get demotivated if online
hence have 1/10th defect rate on delivery. Incumbents are more focused 03 channels have different promotions, packaging, etc
on traditional channels and that is not going to change in next 2-3 years
Acquisition Marketing • Customer acquisition is largely driven by performance marketing • Higher use of traditional media campaigns such as TV ads
Content on • Mostly uses just product images to explain product details • Mostly uses just product images to explain product details
Ecommerce platforms
• IFBs actively engage with influencers for driving engagement • Limited engagement on brand pages
Engagement Influencer and KOLs
• Not seen when a category level search is done • Major incumbent brands such as Dove shampoo etc. also do
Product promotions • In today’s deal filter: Internet First brands are the top listed ones sponsored ads and offers discounts
Product positioning • Most internet first brands have better positioning on platforms • Mix of leaders and laggards
Sales Keyword specification • Short product titles with an average of 5-7 words • Short product descriptions
(organic)
Participations in
platform sales • Most brands actively participates in all major platform led sales • Participates in most sale campaigns
Responsiveness • Prompt in responding to customer complaints • Slow in responding to customer complaints on online channel
• Most products have 3.5 and above rating • Mix of ratings but incumbents are slow in responding to feedback
Customer feedback/ratings
and ratings
Retention
Product return • IFBs have lower product returns partly due to better packaging • High product returns because of breakage or leakage during delivery
Loyalty • Repeat purchase in top-quartile for most • Spread across the spectrum
Source(s): In-depth discussions, Mystery online shopping, PGA Labs analysis © Praxis Global Alliance 20
Consumer and Retail
Alternative channels are emerging to target
the more value conscious next half billion customers
Companies like
The Private
Sales, Design
Deal etc. which
are closed now –
no active flash
sales start-up
• Ecommerce 1.0 typically refers to traditional inventory/marketplace models where consumer directly purchases from the website/app
• New age commerce platforms look to target the population beyond tier 1/2 cities by sale of unbranded products for value conscious customers, interactive content (videos,
vernacular platforms), riding on the relationship of users or popularity of influencers to establish trust
Source(s): Company websites, Secondary research, PGA Labs analysis © Praxis Global Alliance 21
Investment and
fundraising
Consumer and Retail
'Internet first' brands received ~US$ 417M in equity funding
in 2020; average deal size has increased by ~4X from 2019
265.4
240.7 328
50 50 50 5%
52
98.8 189.9 51 Others 1%
Consumer
129.8 175 73.9 15%
27 electronics
FMCG
17 87.8 64.4 90.2 D2C
16 145
50.6 46 38.3 94.5 categories
9 47.9 75.1 54%
15 50.4 32.2 46.6
11.2 40.8 27.1 36 25% Fashion
10 7.1 5.8 21.6 15.0 19.7 19.1 21.5 14.4 Home and beauty
8.5
improvement
CY11 CY12 CY13 CY14 CY15 CY16 CY17 CY18 CY19 CY20
Average US$ US$ US$ US$ US$ US$ US$ US$ US$ US$
deal size 1.2M 2.8M 3.2M 3.3M 5.3M 2.6M 1.8M 4.6M 2.2M 8.2M
Note: Funding data till December 16, 2020; does not include funding for pure foodtech players like Rebel, Freshmenu, etc. or marketplace platforms like Nykaa, Purplle, etc.; others include handicraft goods, kitchenware, customized products, etc.
Source(s): PGA Labs Deals database, PGA Labs analysis
© Praxis Global Alliance 23
Consumer and Retail
Investor interest growing in IFB/D2C brands
#portfolio
Deals size key institutional investors Investor name Key IFB portfolio companies
companies
49
<US$ 3M 16
16
<US$ 3-10M 16
9
8
<US$ 10-25M
8
8
<US$ 25M 8
7
Source(s): PGA Labs Deals database, PGA Labs analysis © Praxis Global Alliance 24
Consumer and Retail
India’s D2C/IFB space has mature players across categories,
receiving large sums of funding in multiple rounds by investors
Source(s): PGA Labs Deals database, PGA Labs analysis © Praxis Global Alliance 25
Consumer and Retail
The D2C market has grown Casper does two core Raising money from Starting FreshToHome On an average, I try 15 new
three times in the last few things: it creates a investors is exciting but wasn’t just about the market products a week between
months as the percentage of physical product and what is more exciting is size or opportunity, it was a new product developments
digital moves from 4-5 then it creates the raising money from your purely selfish reason for the for The Moms Co and other
percent to 12-15 percent of experience around it. customers need for good fish. brands
the overall market.
Revant Bhate, Neil Parekh, Tarun Sharma, Shan Kadavil, Malika Sadani,
Co-Founder & CEO, Co-founder, Co-founder, Co-founder and CEO, Co-founder and CEO,
Mosaic Wellnes Casper mCaffeine FreshToHome The Moms Co.
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