2102 - PGA Labs Report - Internet First Brands

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Consumer and Retail

Growth of 'Internet first'


brands in India
February 2021
Agenda

03 Objectives

04-05 Focus of this document: 'Internet first'


Brands (IFB) and Direct to Consumer (D2C)

06 Key takeaways

07-13 Market landscape

14-21 Drivers of competitive


differentiation

22-25 Investment and fundraising

27-31 About PGA Labs

© Praxis Global Alliance 02


Consumer and Retail

Objectives

Present the evolving Reflect on themes of Reflect on the fundraising


'Internet first' brands innovation and opportunities activity and investment
(IFB) market landscape for consumer brands trends in the sector

© Praxis Global Alliance 03


Consumer and Retail

Focus of this document: ‘Internet first’ 1/2

brands (IFB) and Direct to Consumer (D2C)

Incumbent brands Overview


• Traditional brands follow a sequential
multi-tier distribution structure:
manufacturer, centralized warehouse,
regional distribution centers, physical
Manufacturer Distributor retail stores and the customer

• Movement of goods is slow;


inventory is distributed in the entire
chain and the operating cost is
substantial

• The time-to-market and reaction to


Wholesaler consumer feedback takes more time

• Brand building efforts split between


Advertising (ATL) and within trade
and point-of-sale (BTL)

Retailer Consumer

Source(s): PGA Labs analysis © Praxis Global Alliance 04


Consumer and Retail

Focus of this document: ‘Internet first’ 2/2

brands (IFB) and Direct to Consumer (D2C)

‘Internet first’ brands (IFBs) including direct to consumer

Omnichannel brands Only direct to consumer


(online retail, subscription models)

Overview
• Manufacturers CPG brands and sell directly to the consumer
Marketplaces/
• Bypasses the conventional method of multiple supply chain
etailers partners

Advantages
• Greater control over customer experience
• Direct connect with TG enables engagement and repeat purchase
• Reduces initial advertising outlay and cost of distribution
Manufacturer Website/app Consumer
Disadvantages
• Coordination of supply chain and no trade support to manage
working capital (or collections)
Lower priority
• Need to generate virality to control CAC
• Threat/lack of defensibility from incumbents in select categories

Offline
Source(s): PGA Labs analysis © Praxis Global Alliance 05
Consumer and Retail

Key takeaways

'IFB' market in India is evolving rapidly with several brands present across • High focus on positive user experience by controlling factors like
categories, developing on the back of online marketplaces delivery and packaging also creating strong differentiation from
incumbents
• Customer desire to try new brands coupled with company willingness to
experiment with niche ingredients and materials propelling the growth of • Strong digital marketing capabilities combined with a strong
'Internet first' consumer companies understanding of e-commerce algorithms additional drivers of
differentiation
• Growth of IFBs driven by Ecommerce growth – Ecommerce market
growing at ~25% CAGR and expected to add 200M+ online shoppers in Content plays a critical role in driving engagement – setting up an
the next 5 years Ecommerce channel is not sufficient

Increasing competition, limited scale, and low customer retention are • Brands religiously post blogs, polls, tools, guides, and articles for
challenges IFBs will have to overcome for continued success continuous engagement with customer group

• Incumbent brands losing share to IFBs are fighting back by establishing a • Most of the brands’ website are the main channels for sensitization,
deeper online presence and leveraging deeper distribution capabilities engaging with the community, and brand development

• Eventual shift from brand to product loyalty can reduce customer lifetime IFBs are seeing high investor interest with activity across deal sizes and
value and increase churn; high capital and customer acquisition costs limit high deal sizes: 4X growth in 2019-20
offline advertising and expansion
• Sector saw an investment of ~US$ 417M in 2020 with a 4x increase
IFBs are building moats like go-to-market speed, agility, and digital in deal size over 2019; beauty and fashion accounted for >50% of
marketing capabilities for competitive differentiation funding since 2014

• While incumbent brands typically take 9-12 months to launch new


products, IFBs have been successful in launching products quickly, in 3-4
months at the back of their deep understanding of online customers

Source(s): PGA Labs analysis © Praxis Global Alliance 06


Market landscape
Consumer and Retail
'Internet first' brands landscape in India is evolving rapidly

Food & beverages Clothing & apparel Personal care Electronics & appliances Home & furnishings
Food delivery Apparel and accessories Men’s grooming Personal devices Furniture

Perishables Women’s beauty/grooming

Intimate wear

Beverages
Décor and home improvement

Jewelry

Packaged foods Personal care

Home and outdoor equipment

Baby products
Organic foods/Nutrition
/Food supplements

Source(s): PGA Labs analysis © Praxis Global Alliance 08


Consumer and Retail
Indian growth story and shift in consumer behavior makes
it an exciting time for 'Internet first' brands in India

Opportunity for 'Internet first' brands’ growth in India

High growth in Ecommerce Larger SKUs and niche positioning Shift in consumer behavior

• Ecommerce in India is expected to • Internet brands can afford to have • Customers are more open to
grow at a CAGR of ~25% to reach US$ a higher number of SKUs given the experimentation with not just new
67B by 2024 common inventory brands but also with niche
• Beauty and personal care, F&B and • Experimentation with niche categories
consumer electronics segments are all ingredients/material which was • Willingness to pay a premium for
expected to grow at a CAGR of ~25% ignored by legacy brands/other quality products has increased
• India will add 200M+ online shoppers white spaces
in the next 5 years

Lower distribution cost High investor interest & bigger deal sizes Improving digital penetration
• Direct delivery to the customer • The sector has seen ~US$ 800M • Internet penetration is expected to
ensures cutting out of middlemen flow in as equity funding with grow at 20+% CAGR to add 328M
profit leading to higher margins for ~ US$ 417M in 2020 alone users in rural India alone
the brand and better prices for the • Average deal size has grown by ~4x • Lowest data rate in the world at
customer in 2020 to reach ~US$ 8M/deal as US$ 0.09 per GB is increasing digital
compared to 2019 adoption across income groups

Note(s): Deal size data excludes debt funding; 2020 funding data is till mid-December
Source(s): Worldwide Mobile Data Pricing 2020, PGA Labs analysis
© Praxis Global Alliance 09
Consumer and Retail
Consumers becoming disloyal (‘repertoire’) and
loyal (to causes, communities and self-expression)

Involved buying process

New age brands being created

Personal devices Jewellery

Perishable
D2C offerings products
Personal
Home appliances Education grooming
Home
furnishings
Does not care Cares about brand

Packaged food
Financial services
Personal Food
transport
Platform/Channel
play (Private labels) Clothing & apparel
Hygiene products
Multiple brands/
Brand roll-up play
Media and Travel
entertainment

Dispassionate/Seeking convenience or variety


Source(s): PGA Labs analysis © Praxis Global Alliance 10
Consumer and Retail
Several 'Internet first' brands have crossed
INR 100Cr (= US$ 14M) revenue in India

Number of years to cross INR 100Cr revenue

Electronics Restaurants Apparel Jewelry Personal care Loose furniture Mattress

08 Revenues grew 11x


Started with Faasos
during FY17-19.
but then pivoted to Includes Body
dark kitchens midway
07 07 expected to cross
Cupid, Shaving INR 100Cr in FY20
Station, and Nutrava 06 06
05 05 05

03 03 03 03
02

Year founded 2015 2014 2010 2012 2011 2017 2011 2015 2016 2013 2011 2012 2014

FY19 revenue
32.1 18.8 41.4 23.4 21.9 55.2 26.2 17.6 13.3* 29.1* 13.3 57.9 10.7
(US$ M)

Note: US$ 1 = INR 75; *estimated revenue


Source(s): Tracxn, MCA filings, PGA Labs analysis
© Praxis Global Alliance 11
Consumer and Retail
Examples of Indian 'Internet first' beauty, hygiene &
personal care brands that have scaled online

Indian 'Internet first' Product Branding and Online


USP
BHPC brands categories marketing availability
• Creates vegan, chemical free and cruelty • Lip: Lipstick, lip gloss, lip care • Brand ambassador: Sidharth Malhotra
free cosmetics product
• Skincare: Face cleanser, toner, body lotion • Collaborated with Manish Malhotra on
• Offers product based on occasion and has makeup line up
• Face: Primer, concealer
blog to educate the users about usage of
• Eyes: Eye shadow, eye sparkle, eye liner • Has celebrity make up artist Daniel
products by skin type
Bauer as its global makeup director
• Runs a virtual Makeup parties: Referral
and loyalty program

• Innovative products like protective • Baby care products: Powder, face cream • Brand ambassador: Shilpa Shetty
repellent and oral care products • Beauty products: Sleeping mask, serum • Free shipping on orders above INR 399
• Toxin-free products for mother and baby • Pregnancy related products for mom: • Uses word of mouth from mothers along
personal care including Bath salts, body crème, etc. with digital content to educate customers
• Asia’s first brand with ‘made safe’ • Men: Body wash, face wash • Asia’s first brand with ‘made safe’ certificate
certificate (US based non-profit organization)

• Provide personalized combo for men • Beard: Gel, oil, shaping tool, etc. • Brand ambassador: Suniel Shetty
• Has cashback wallet for users to • Fragrance: Perfume for men • Runs a virtual marathon to engage with
enable direct purchase from website user base-Beardothon
• Haircare: Hair thickening serum, dandruff
control shampoo, etc.
• Skin: Facewash, face serum, face peel off, etc.

• Products are made without using • Beard: Gel, oil, shaping tool, etc. • Brand ambassador: Siddhant Chaturvedi
sulphate, paraben or harmful
• Cologne: Cologne for men • Use video channels to reach out to target
chemicals
• Haircare: Hair thickening serum, dandruff customers with each videos generating
• Has subscription plan for the users > 200K shares
control shampoo, etc.
• Skin: Facewash, face serum, face peel-off, etc.
Note: US$ 1 = INR 75; *estimated revenue
Source(s): Tracxn, MCA filings, PGA Labs analysis
© Praxis Global Alliance 12
Consumer and Retail
Six key challenges that IFB/D2C brands
must overcome for continued success

Challenges for 'Internet first' brands’ growth in India

Fightback from Time taken to create i Expansion to


offline brands the cult-like loyalty offline retail

• Traditional brands are closing the • Consumer trust takes time • Expansion to offline is
gap and setting up deep online to build difficult given the different
commerce teams e.g., Unilever • Owning a product variant mindsets needed in
• Strong distribution network of or sub-brand takes time managing offline channels
legacy brands specially in
semi-urban and rural areas

Brand clutter Retention: Limited Scale needed to invest in


control on channel offline ad and distribution
• Given the crowded space,
customers will move towards • With same day/one day delivery
• Offline advertisements on TV and
product loyalty from brand loyalty yet to come to fruition even in
newspapers need capital
resulting in reduced lifetime value the metro cities, consumers who
do not like waiting for the • High customer acquisition cost on
of customer and high churn rate
purchase will be tough to capture digital platforms and one-time
discounts
• Tier 2 and 3 cities along with
rural India still have connectivity
issues due to poor infrastructure

Source(s): PGA Labs analysis © Praxis Global Alliance 13


Drivers of competitive
differentiation
Consumer and Retail
'Internet first' brands are gaining share vs incumbents

All 6 largest players ITC and R&B have been Himalaya and Lotus Herbal
across hair care has seen gaining market while HUL have gained market share
drop in market share over is losing market share over while HUL and L'Oréal losing
CY17-19 CY17-19 market share

Key player market share across Key player market share across bath Key player market share across body
hair care (%, CY17-19) and shower (%, CY17-19) care (%, CY17-19)

0.1% 0.4% 0.9% 0.1% 0.1% 0.3% 0.3% 0.7% 1.7%

23.1% 22.2% 22.8%

40.4% 40.5% 40.2%


3.0% 2.9% 2.8%
59.2% 59.5% 59.2% 4.5% 4.5% 4.5%
9.7% 10.6% 10.7%
2.8% 3.0% 3.1%
10.4% 11.0% 11.5% 3.5% 3.3% 3.3%
3.3% 3.6% 3.8%
4.5% 4.3% 4.2% 5.0% 5.0% 5.1%
5.7% 10.7% 10.8% 10.9%
5.6% 5.5% 5.5% 5.8% 6.1%
7.2% 7.0% 7.0%
7.9% 8.0% 8.1%

15.4% 15.2% 15.1% 38.7% 37.9% 36.6% 39.4% 38.8% 38.4%

16.1% 15.5% 15.4%

2017 2018 2019 2017 2018 2019 2017 2018 2019


Marico HUL HUL Godrej Consumer HUL Himalayan drug
L'Oréal India Dabur India Wipro R&B L'Oréal India Nivea India
P&G Emami India ITC Patanjali Emami India Lotus Herbal
Others Internet-first brands Others Internet-first brands Others Internet-first brands

Notes(s): Others include incumbent and primarily organic players


Source(s): Secondary research, PGA Labs analysis
'Internet first' brands © Praxis Global Alliance 15
Consumer and Retail
Consumers are discovering products and buying
more online (across categories)

Q. Where do you generally buy your Gender Age group (years) Annual HHI (INR) Location
personal care products from? Male Female 20-24 25-34 35-44 45-60 <6L 6-12L 12-25L >25L Metro Tier I Tier II
(Select all options that apply) (Survey respondents=984)
N=230 N=754 N=310 N=425 N=219 N=30 N=259 N=411 N=237 N=77 N=619 N=237 N=120

Preferred channels of purchase 65% 49% 51% 53% 56% 53% 56% 53% 51% 51% 53% 48% 61%

of personal care products (%)


24% 39% 42% 32% 32% 50% 30% 35% 42% 40% 36% 38% 32%

Online aggregator 53%


29% 26% 23% 28% 28% 43% 23% 23% 35% 39% 25% 39% 13%
Online cosmetic platforms 36%
22% 17% 13% 20% 21% 37% 15% 16% 23% 29% 22% 12% 15%
Brand app/ websites 27%

Physical stores 18%


High importance criterion for category Low importance criterion for category

As me and my husband order monthly stock I prefer buying from Nykaa only as I buy baby care products from Mamaearth I go shopping at a local store for our
from Amazon and especially during I get many brands there and can only and there are great combo offers on monthly needs including personal care
lockdown days, so I also place order for my compare them before buying the the website, so I order from there. At times products. I get a good discount cause of
personal care products there itself product I am looking for when its urgent, I buy from our local store long relationship with the store
- Female, Delhi NCR - Female, Chandigarh - Female, Mumbai - Female, Mumbai

Source(s): Consumer interviews (N=31), Customer survey (Respondents=984), PGA Labs analysis © Praxis Global Alliance 16
Consumer and Retail
Typical purchase journey of consumers buying
IFB/D2C brands: Personal care example

Typical personal care product selection journey

Inspiration/ Research Product discovery Product knowledge Customer reviews


Motivation • Use of • Recommendations • Brand • Incentives
• Self realization concerns as promotions
• Existing brand • Aspirational
• Push ads keywords used for another • Social media KoLs
• Blogging/ • DIYs purpose blogs
campaigns • Cosmetic
Start

Repurchase Try out/ Access to offers Benchmark Channel Brand


First purchase • Only on bulk with others preference discovery
• Till one gets
better alternative • First time purchases • Price • Great discounts • Best in class
• Discontinued with offers only • Quality • Ensures the • Known for results
• Discount
ordinary results • Effectiveness updates on the • Results right discovery • Social media
• Non suitability to brand presence
skin

Source(s): Consumer interviews (N = 31), Customer survey (Respondents = 984), PGA Labs analysis © Praxis Global Alliance 17
Consumer and Retail
'Internet first' brands are socially active
and recruit customers online

Key parameters
considered
TV

Promotional Instagram
(Posts | Followers)
1,469 | 299K 1,766 | 426K 1,748 | 188K 3,490 | 332K 1,480 | 52.8K 1,259 | 122K 1,183 | 170K 1,027 | 558K 621 | 64.1K

reach by Quality
YouTube
channel (Year launched, Aug’16
9.7K
Mar’17
9.1K
Apr’14
6.2K
Oct’16
n/a
Apr’09
564K
Dec’10
219K
#subscribers)

Facebook
~64K ~187K ~9K ~220K ~44K ~66K ~62K ~27M ~35M
(# followers)

Influencer
marketing

Quality of posts High Medium Low

Note(s): Quality of posts is assessed based on quality of image / video, focus on product features, link to purchase, relevance of hashtags
Source(s): Website reviews, PGA Labs analysis
© Praxis Global Alliance 18
Consumer and Retail
Why IFBs are winning on the internet: competitive moats like
go-to-market speed, agility and digital marketing capabilities

Go-to-market speed Digital marketing


• High go to market speed driven by capability to understand online trends • Strong digital marketing capabilities leading to efficient
and customers better. IFBs can launch a new product in 3-4 months from 01 marketing spend 04
inception of idea, whereas owing to size and lengthy processes • Incumbent brands are more reliant on traditional
incumbent players take at least 9-12 months to launch a product advertisement channels
• Faster go to market speed allows IFBs to be ahead in identifying and
launching in new growth segments
• Even small changes like a packaging modification is a long-drawn process
with incumbent brands (due to brand, material, consistency with offline
channel issues) Strong understanding of eCom algorithms
• Large Ecommerce players have sophisticated algorithm for
05
product positioning in organic searches, which can only be
Customer centric product design partly influenced by higher spend. IFB’s product positioning
• Responsive to customer feedback and incorporates changes quickly, on and product launch strategy reflect strong understanding of
the other hand traditional brands are slow in responding to customer 02 algorithm
feedback, availability and quality issues, because of bureaucratic • Algorithm based product positioning ensures unlike offline
structure channels, incumbents cannot crowd out products of IFBs
• Ease of access to complaints number on the bottle as compared to for
incumbent brands

Channel conflict
Packaging and UX
• Online is still a small share of overall sales for incumbent 06
• Products are developed and packaged for Ecommerce supply chain and brands; offline distributors get demotivated if online
hence have 1/10th defect rate on delivery. Incumbents are more focused 03 channels have different promotions, packaging, etc
on traditional channels and that is not going to change in next 2-3 years

Capabilities which will take at least 2-3 years to build

Source(s): Primary interviews, PGA Labs analysis © Praxis Global Alliance 19


Consumer and Retail
'Internet first' brands have mastered customer engagement, managing
product visibility and driving customer experience -> leading to repeat purchase

Key parameters 'Internet first' brands Incumbent brands

Acquisition Marketing • Customer acquisition is largely driven by performance marketing • Higher use of traditional media campaigns such as TV ads

Content on • Mostly uses just product images to explain product details • Mostly uses just product images to explain product details
Ecommerce platforms
• IFBs actively engage with influencers for driving engagement • Limited engagement on brand pages
Engagement Influencer and KOLs

• Not seen when a category level search is done • Major incumbent brands such as Dove shampoo etc. also do
Product promotions • In today’s deal filter: Internet First brands are the top listed ones sponsored ads and offers discounts

Product positioning • Most internet first brands have better positioning on platforms • Mix of leaders and laggards

Sales Keyword specification • Short product titles with an average of 5-7 words • Short product descriptions
(organic)
Participations in
platform sales • Most brands actively participates in all major platform led sales • Participates in most sale campaigns

Responsiveness • Prompt in responding to customer complaints • Slow in responding to customer complaints on online channel

• Most products have 3.5 and above rating • Mix of ratings but incumbents are slow in responding to feedback
Customer feedback/ratings
and ratings
Retention
Product return • IFBs have lower product returns partly due to better packaging • High product returns because of breakage or leakage during delivery

Loyalty • Repeat purchase in top-quartile for most • Spread across the spectrum

Lower than average Median Better than industry

Source(s): In-depth discussions, Mystery online shopping, PGA Labs analysis © Praxis Global Alliance 20
Consumer and Retail
Alternative channels are emerging to target
the more value conscious next half billion customers

New age commerce


Social Reselling Group Social Social deal Video/ Social Auction Flash O2O and
network for platforms buying storefronts/ sharing livestream media commerce sales coupons
shopping enablers (SaaS commerce sellers and deals
players)
Community Enable reselling of Enabling users to Enable online Enabling users to Enabling sellers Influencers/ Sale of products Platforms Platforms finding
platforms with products through purchase store creation on share deals within and influencers to individuals selling through an online sellingproducts at customers online
features to follow, other social products as a social networks their social sell through live or products through forward auction discounted prices and incentivizing
curate, chat, share, networks group such as Facebook, network recorded videos social media process for limited period them to use
buy products Instagram channels offline services

Companies like
The Private
Sales, Design
Deal etc. which
are closed now –
no active flash
sales start-up

• Ecommerce 1.0 typically refers to traditional inventory/marketplace models where consumer directly purchases from the website/app
• New age commerce platforms look to target the population beyond tier 1/2 cities by sale of unbranded products for value conscious customers, interactive content (videos,
vernacular platforms), riding on the relationship of users or popularity of influencers to establish trust

Source(s): Company websites, Secondary research, PGA Labs analysis © Praxis Global Alliance 21
Investment and
fundraising
Consumer and Retail
'Internet first' brands received ~US$ 417M in equity funding
in 2020; average deal size has increased by ~4X from 2019

Private PE/VC investment in


IFBs in India, (US$ M, CY11-20) Funding by segments
417.5
(%, CY14-20)
88
Seed stage Early stage Mid-late stage # deals
~US$ 1.4B

265.4
240.7 328
50 50 50 5%
52
98.8 189.9 51 Others 1%
Consumer
129.8 175 73.9 15%
27 electronics
FMCG
17 87.8 64.4 90.2 D2C
16 145
50.6 46 38.3 94.5 categories
9 47.9 75.1 54%
15 50.4 32.2 46.6
11.2 40.8 27.1 36 25% Fashion
10 7.1 5.8 21.6 15.0 19.7 19.1 21.5 14.4 Home and beauty
8.5
improvement
CY11 CY12 CY13 CY14 CY15 CY16 CY17 CY18 CY19 CY20

Average US$ US$ US$ US$ US$ US$ US$ US$ US$ US$
deal size 1.2M 2.8M 3.2M 3.3M 5.3M 2.6M 1.8M 4.6M 2.2M 8.2M

Note: Funding data till December 16, 2020; does not include funding for pure foodtech players like Rebel, Freshmenu, etc. or marketplace platforms like Nykaa, Purplle, etc.; others include handicraft goods, kitchenware, customized products, etc.
Source(s): PGA Labs Deals database, PGA Labs analysis
© Praxis Global Alliance 23
Consumer and Retail
Investor interest growing in IFB/D2C brands

Key investors in Top 10 most active


IFB brands by deal size investors in IFB/D2C brands

#portfolio
Deals size key institutional investors Investor name Key IFB portfolio companies
companies
49
<US$ 3M 16
16

<US$ 3-10M 16
9
8
<US$ 10-25M
8
8

<US$ 25M 8
7

Source(s): PGA Labs Deals database, PGA Labs analysis © Praxis Global Alliance 24
Consumer and Retail
India’s D2C/IFB space has mature players across categories,
receiving large sums of funding in multiple rounds by investors

Top 20 IFB brands by Top 10 IFB deals


capital raised till date in 2019-20

Funding Funding Brand Funding Key investors


Brand Brand
(US$ M) (US$ M) (US$ M)
553.0 67.5 300 SoftBank Vision Fund

478.3 58.4 275 SoftBank Vision Fund, Avendus


Coatue, Goldman Sachs, Alteria
294.6 54.5 125 Capital, Evolvence, Lightbox
Ascent Capital, Investment Corporation
196 51 121 of Dubai, DFC, Iron Pillar
Kharis, Venturi, Goldman Sachs,
169 50.4 90 Bessemer Venture Partners

119 47.4 50.1 Coatue


Evolvence India, Pidilite, Sequoia
107 46.3 30 Capital, Accel
Goldman Sachs, IndigoEdge, Blume
94.3 44.7 30 Ventures, Verlinvest

74.1 44.6 30 Vertex Growth, Sistema, 3one4 Capital

68.6 40.6 25.1 Verlinvest, Sequoia Capital

Source(s): PGA Labs Deals database, PGA Labs analysis © Praxis Global Alliance 25
Consumer and Retail

Perspectives of Indian D2C brands

The D2C market has grown Casper does two core Raising money from Starting FreshToHome On an average, I try 15 new
three times in the last few things: it creates a investors is exciting but wasn’t just about the market products a week between
months as the percentage of physical product and what is more exciting is size or opportunity, it was a new product developments
digital moves from 4-5 then it creates the raising money from your purely selfish reason for the for The Moms Co and other
percent to 12-15 percent of experience around it. customers need for good fish. brands
the overall market.
Revant Bhate, Neil Parekh, Tarun Sharma, Shan Kadavil, Malika Sadani,
Co-Founder & CEO, Co-founder, Co-founder, Co-founder and CEO, Co-founder and CEO,
Mosaic Wellnes Casper mCaffeine FreshToHome The Moms Co.

© Praxis Global Alliance 26


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