Richard Hernan Vallejo Castro

Informatics Engineer

ABOUT ME

I am a collaborative, analytical and effective person, specialized in Information

Technology, specifically in the area of micro-computer support. I have solid
experience, with more than 10 years developing myself as a professional in this
area that requires research and enthusiasm since it is very dynamic.

WORK EXPERIENCE
 Desktop Technical Support
Tca-Tik (Spain) | February 2020 – Actually
> CONTACT Preventive maintenance for Laptops and Computers. Backups through Cobian.
Cell. +34 604 31 22 46 Antivirus management by BitDefender. Inventory generation. Account
management through GSuit. Installation of software and hardware.
NIE Y-7176478D
Email: richardvallejo@gmail.com  Application Engineer TI
Farmatodo C.A (Venezuela) | December 2017 - November 2018
Attention to the users of the Finance area, specifically the areas of Treasury,
> PROFESSIONAL Payroll and Income Assurance. Carry out the update of the Nomina SPI system
from V 10.5 to V 10.10 in a programmed manner by means of a work schedule.
SKILLS Perform UpGrade of the Valeven application (Ticket Alimentacion), this was
done in all stores nationwide. Management of reports by SQL and Oracle
Teamwork
Financial EBS. For the Treasury area support in the loading of the different bank
Motivated statements that in some cases do not automatically upload.

Proactive  Support Analyst HelpDesk

Farmatodo C.A (Venezuela) | January 2008 - November 2017
Organized Attention and solution of failures to desktop computers, installation and
configuration of operating systems under Windows environment, installation of
printers, computers in network, introduce computers in the domain of the
> PERSONAL company and the configuration of the different users, configuration of Exchange
mail in computers Windows and Apple, configuration of Apple ID account,
SKILLS attention to VIP users and senior management of the company, especially the
Executive President and Board of Directors; I'm a trusted person.
Generous
Friendly
EDUCATION AND COURSES
Cordial
 Computer engineering (7th grade semester of 10)
Committed Alejandro Humboldt University
 Higher Computer Technician
Jesus Obrero University Institute
> LANGUAGES
GLOBALDESK: Help Desk Analyst Certificatión Standards
Spanish (Native) Eigo | 2010
English (Intermediate) SUPPORTING AND TROUBLESHOOTING WINDOWS 10 / MOC 10982
Eigo | 2016

> OTHERS DEPLOYING AND MANEGING WINDOWS 10 / MOC 20697-2B

Eigo | 2016
Driving license B
INSTALLING AND CONFIGURING WINDOWS 10 / MOC 20697-2A
Eigo | 2016