DIGITAL TRANSFORMATIVE TECHNOLOGIES

TRAINING INTRODUCTION

The training is designed for people who are tasked to plan, design, build, operate, and
improve service delivery and support with the use of digital transformative technologies.

Transformation in service delivery is about change in value creation, customer

experience, quality process, and technology use. Digital transformation involves the use of
digital technologies to continuously improve the product, process, and people of service
delivery. The integration of digital technologies is designed to transform the way the business
enterprise and government agency demonstrates their effectiveness, efficiency, and security to
create new service value and to reimagine the customer experience.

The leadership, management, and personnel behind the service delivery and support of
an organization have to continuously understand the value stream and supply chains of digital
transformation.

The capability building on digital transformative technologies provides the lookup

references to understand transformation within the context of industry 4.0 and the emerging
disruptive technologies that are affecting the way product is developed, the process is
simplified, the customer is reached, and business is diversified.

TRAINING DURATION
The knowledge sharing requires twelve-hour (15) of actual examination of cyber security
reference standards and lecture presentation of the cyber security management methodology
and tools. The online training is done in five (4) days – three (3) hours session per day.

TRAINING PARTICIPANT
1. Person or individual who manage or supervise service delivery and support with
information and communication technologies
2. Person or individual who plan and implement the digital transformation program
and project of the organization
3. Person or individual who are tasked in the development, acquisition and operation
of information and communication system of the business.
 DIGITAL TRANSFORMATIVE TECHNOLOGIES

TRAINING OBJECTIVES

The capability of the organization to deliver and support business transformation has to
be founded on clear, coherent, and complete understanding of digital transformation and the
technologies that enable the agreed change.

The training on digital transformative technologies has the following learning objectives:

1. Determine, describe, document and demonstrate the key result areas and the
performance indicators of digital transformation. It present the competency
requirements for digital transformation practitioners.

2. Understand the Industry 4.0 context of digital transformation and the impact of
the emerging and disruptive technologies to the model of service delivery and
support

3. Adopt globally recognized digital development principles and management

methodology for digital transformation project

4. Examine cloud computing as the service delivery platform of digital

transformation

5. Examine the various digital technologies that enable new efficiency,

differentiated customer experience, and business model in service delivery.
 DIGITAL TRANSFORMATIVE TECHNOLOGIES

TRAINING CONTENT
The digital transformation technologies addresses the questions of understanding that
make the leadership and management of digital transformation program and project to
properly elicit, elaborate, analyze, document and agree what compose their valid and verifiable
understanding of digital transformation requirements and the associated digital technologies.

Training Day Learning Topics Activities

Day 1 Digital Transformation Framework 1. Identify the knowledge
3 hours 1. Knowledge Domain of Digital requirements of a digital
session Transformation transformation practitioner
2. Digital Context of Networked Society
Day 2 Industry 4.0 and Digital Transformation 2. Identify the impact of
3 hours 1. Industry 4.0 Conceptual Framework Industry 4.0 to business,
session 2. Impact of Industry 4.0 government and people
Day 3 Digital Development Principles and 3. Identify the digital
3 hours Management development principles as
session 1. Digital Development Principles they are applied in
2. Digital Transformation Project activities of digital
Management Methodology transformation project
activities
Day 4 Cloud Computing 4. Create a requirement
3 hours 1. Cloud Computing Overview checklist of a cloud
session 2. Cloud Services and Technologies computing project
3. Cloud Security and Privacy
Day 5 Digital Governance Technologies 5. Create the product
3 hours 1. Mobile Technology and Social Web specification to support a
session Application data driven governance
2. Big Data and Artificial Intelligence with digital transformative
3. Internet of Things technologies
4. Cyber Security Technologies