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PROJECT CLAID (Contextualized and Localized Activities Intended for Distance Learning)

Name : ____________________________Date:____________Score:__________

TECHNICAL-VOCATIONAL-LIVELIHOOD
FRONT OFFICE SERVICES 9
Quarter 3 – Week 3
Competency: 1. complete routine records/reports and forward
them
promptly to the appropriate department
2. conduct research on successful record keeping

Lesson: COMPLETE ROUTINE RECORDS AND REPORTS

Objective/s:
1. compare the different modes of operations from each other.
2. classify the different narratives according to the different operating modes.
3. relate thoughts and observation based on the system.

Concept:
The term ”End of the Day” pertains to the hotel’s agreed operating
policy on cut off time, wherein all points of sales of the hotel will be stopped to
give way for the closing routine standards including the night audit. If this is
not possible, at least the End of the Day is the time with minimal transacting
activities.

The night auditor should prepare a Cash Deposit Voucher as part of the
Audit Process. If Cash Receipts have not yet been deposited in the bank, the
night auditor should compare the postings of Cash Payments and Paid outs
with Actual Cash on Hand. In some hotels, Front Desk Cashiers might be
called to deposit cash at the end of their shifts without knowing how much in
cash receipts that the system has recorded for them. This process is called
Blind Drop. Under this practice, Night Auditors shall compare system totals
per cashier with the actual cashier drop document.

Due to the sensitive and confidential nature of front office information,

the Night Auditor must promptly deliver appropriate reports to authorized
individuals.

MELC Quarter 3rd Week No. 3 Code: TLE_HEFS9- 12CA-IIIc-16

Competency: 1. complete routine records/reports and forward them promptly to the appropriate department
2. conduct research on successful record keeping
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ACTIVITY NO.1

Directions: True or False. Write True if the statement is correct and False if it is
not.

1. Fully-automated system is the most advantageous system compared to

manual and semi automated systems.

2. The reports denoting the status of housekeeping and maintenance activities

and operations are prepared by the night auditor.

3. As part of the Audit process, cash withdrawal voucher shall be prepared by

the night auditor

4. Prompt delivery of appropriate reports to the respective departments is

necessary since front office information is sensitive and confidential in nature.

5. Errors in the night audit process occurs when the night audit is not able to
operate automated system fully.

ACTIVITY NO.2

Directions: If you are an owner of a hotel, which mode of operation will you
choose?
Express your answer in 3-5 sentences. Use the rubrics below to
get a good score.
Operating Modes:
1. Non-automated system
2. Semi-automated System
3. Fully-automated system

MELC Quarter 3rd Week No. 3 Code: TLE_HEFS9- 12CA-IIIc-16

Competency: 1. complete routine records/reports and forward them promptly to the appropriate department
2. conduct research on successful record keeping
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Adopted from https://images.app.goo.gl/fdbB8Dca6ghUUxdT9

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MELC Quarter 3rd Week No. 3 Code: TLE_HEFS9- 12CA-IIIc-16

Competency: 1. complete routine records/reports and forward them promptly to the appropriate department
2. conduct research on successful record keeping
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ACTIVITY NO.3

Directions: Complete the table. Enumerate or list down the following as

specified.

Pick up error Transportation errors Missing folios

Non-automated system Semi-automated system Fully automated system
Verify posted entries to guest and non-guest accounts
Balance all front office accounts
Resolve room status and rate discrepancies
Monitor guest credit limits

Common Night Audit Night Audit major functions Operating modes

errors
1 1 1

2 2 2

3 3 3

MELC Quarter 3rd Week No. 3 Code: TLE_HEFS9- 12CA-IIIc-16

Competency: 1. complete routine records/reports and forward them promptly to the appropriate department
2. conduct research on successful record keeping
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ACTIVITY NO.4

Directions: Check the appropriate operating modes column which

corresponds to the given description.

Description Non- Semi- Fully-

automated automated automated
System System System
1. Daily and supplementary
transcripts
2. The audit of guest and non
guest accounts is ensured
mostly through mechanical or
electronic posting machines
3. Can be interfaced with point
of sale terminals called
accounting systems
4. Guest and non-guests folios
5. Accurate and automatic
postings to electronic guest
and non-guest account folios

ACTIVITY NO.5

Directions: Multiple Choice. Read each item carefully. Write only the letter of the
correct answer.
1. The most essential form obtained under the Semi-automated System is the
______
a. VIP Card c. ATM Card
b. Report card d. D card

2. Which of the following is quick, accurate and automatic postings to electronic

guest and non-guest account folios?
a. Non-automated c. Semi-automated
b. Fully automated system d. Data based management system

3. Which of the following should night auditor prepare as part of the Audit
Process?
a. Cash Deposit Voucher c. Withdrawal slip
b. Payroll sheet d. Salaries and wages

MELC Quarter 3rd Week No. 3 Code: TLE_HEFS9- 12CA-IIIc-16

Competency: 1. complete routine records/reports and forward them promptly to the appropriate department
2. conduct research on successful record keeping
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4. What do you call to the process of depositing cash at the end of the front
office staff shift without them knowing how much cash receipts the system has
recorded for them?
a. blind drop c. deposit drop
b. cash drop d. closing drop

5. What is a D Card?
a. It is a front office cash report and night audit summary report.
b. It enables the night auditor to concentrate more on auditing transactions
and analyzing front office activities.
c. It refers to Front office cash sheets
d. It is a major function of night auditors

REFERENCES:
1. K to 12 Basic Education Program, Technology and Livelihood Education – Home
Economics – Front Office Specialization Course for Grade 9. Retrieved from
https://www.scribd.com/document/358058134/Lm-Front-Office?
fbclid=IwAR1gBgBqBuBvomIpHtu1pwdDckD1EMULMOImWF-
fuvZpgihAnRJL0gdirOo
2. https://images.app.goo.gl/fdbB8Dca6ghUUxdT9

MELC Quarter 3rd Week No. 3 Code: TLE_HEFS9- 12CA-IIIc-16

Competency: 1. complete routine records/reports and forward them promptly to the appropriate department
2. conduct research on successful record keeping
 Prepared by:

CRISTINE T. MENDOZA
Ilaya Barangka Integrated School
SDO Mandaluyong

Editors:

JOSEPHINE A. DINGLASAN FLORABELLA D. BUELVA _______________

Content Language Layout

Approved:

_____________________________________
PSDS/EPS in Charge