DEPARTMENT OF JUSTICE

Office of the City Prosecutor of Manila

CITIZEN’S CHARTER

I. Mandate:

The Department of Justice (DOJ) derives its mandate primarily from the Administrative Code of 1987 (Executive Order No. 292). It carries out this mandate through the Department Proper and the Department's attached
agencies under the direct control and supervision of the Secretary of Justice.

Under Executive Order (EO) 292, the DOJ is the government's principal law agency. As such, the DOJ serves as the government's prosecution arm and administers the government's criminal justice system by investigating
crimes, prosecuting offenders and overseeing the correctional system.

The DOJ, through its offices and constituent/attached agencies, is also the government's legal counsel and representative in litigations and proceedings requiring the services of a lawyer; implements the Philippines' laws on
the admission and stay of aliens within its territory; and provides free legal services to indigent and other qualified citizens.

II. Vision:

A just and peaceful society anchored on the principles of transparency, accountability, fairness and truth

III. Mission:

Effective, efficient and equitable administration of Justice

IV. Service Pledge:

We undertake to provide every person equal access to justice, to faithfully safeguard constitutional rights and ensure that no one is deprived of due process of law.

Our commitment is to advocate for reforms in partnership with our stakeholders, to simplify processes and to re-engineer systems to best serve our constituents.

We shall work with honor and integrity for the institution, for God and Country.

V. Service Specification:

1. Receiving Criminal Complaints for Preliminary Investigation

A preliminary investigation is an inquiry or proceeding to determine whether there is a sufficient ground to engender a well-founded belief that a crime has been committed and the respondent is probably guilty thereof
and should be held for trial.

Office or Division: Office of the City Prosecutor of Manila

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS PROCEDURES

Document No. of Copies Where to Secure Fees Processing Person
1. Complaint-affidavit/sworn-statement of witness/es 7+ Complainant Client Steps Agency Actions to be Time Responsible
of private complainant/victim (4 original copy, 3 + number of Paid
no. of respondent/s photocopies) respondent/s 1. Submit the Check the None 5 minutes Receiving
2. Affidavit/sworn-statement of witness/es (4 original 7+ Witness/es documentary documents. Staff/
copy, 3 + no. of respondent/s photocopies) number of requirements properly Docket
respondent/s bound, arranged, If complete, require Section
3. Supporting Documents (4 original copy, 3 + no. of 7+ labeled and paged. the complainant to
respondent/s photocopies) number of fill-up the
respondent/s Investigation Data
a. Certificate to File Action (for offenses Barangay Hall Form (IDF).
covered by the Katarungang
Pambarangay) If incomplete, return
b. Medical Certificate (for frustrated or Hospital / Health all documents.
attempted homicide, murder, parricide, Services of 2. Fill-out and submit the Check the None 5 minutes Receiving
and physical injuries cases) Philippine National IDF. completeness of Staff/
Police (PNP)/ data in the IDF and Docket
Crime Laboratory require the Section
of PNP complainant to
c. Police Investigation Report PNP subscribe/ certify
d. Police Sketches (for vehicular collision PNP under oath the IDF
case) and the
complainant/witness
e. Photographs (for vehicular collision case) PNP
(es) affidavit/s
f. Inventory/List of articles/Items subject of PNP
3. Certify under oath the Administer the oath None 15 minutes Prosecutor
the offense with their respective values
information contained on-duty
(for theft, robbery, Anti-Piracy and Anti-
in the IDF and
Highway Robbery, and Anti-Fencing Law
complaint/witness(es)
cases)
affidavits
g. Gambling paraphernalia or its photograph, PNP
4. Submit to the receiving Stamp “Received” None 5 minutes Receiving
if any, item/cash money (bet/wager) (for
staff. with name of office, Staff
illegal gambling case)
date, time, name and Docket
h. Certification (for Anti-Car Napping Law Traffic signature of Section
case) Management receiving staff.
Group/
Write or stamp the 5 minutes Docketing
Land
assigned NPS Staff/
Transportation
docket number on Docket
Office
the IDF. Section
i. Certification (for illegal possession of Firearms and
Record the 5 minutes Records
firearms, ammunitions and explosives Explosives Office
complaint in the Officer/
cases)
appropriate logbook Records
j. Certification of Non-Licensee or Non- Philippine and electronic Section
Holder of Authority (for illegal recruitment Overseas and database, if any.
case) Employment
5. Receive the duly
Authority
stamped/ received
k. Chemistry Report/Laboratory examination Hospital / Health
copy of IDF with
report signed by forensic chemist (for Services of PNP /
assigned NPS docket
Dangerous Drugs Law/ Comprehensive Crime Laboratory
number and sign in
Dangerous Drugs Act cases) of PNP / PNP
the logbook
Narcotics
Command
Operative
l. Death Certificate (for parricide, murder, Philippine Statistic
homicide cases) Authority TOTAL: 40 minutes
m. Authority to File Complaint (for violation of Bureau of Custom/
the Tariff and Customs Laws or National Bureau of Internal
Internal Revenue Code, respectively) Revenue
n. Birth Certificate; or dental chart
accompanied by the certificate of the Philippine Statistic
dentist; or affidavit of any of the Authority /
parent/disinterested person stating the
age and date of birth of the victim/offender Dentist
(for minor victim/ offender)
o. Certificate of discernment (for cases Department of
covered by R.A. 9344 "the Juvenile Social Welfare
Justice and Welfare Act", in cases where and Development
the offender is 15 years old and below 18
years old)
4. Investigation Data Form (1 original copy, 1 1 Office of the City
photocopy) Prosecutor of
2. Receiving Criminal Complaints for Inquest Proceedings

An inquest proceeding is an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of warrant of arrest issued by the Court
for the purpose of determining whether or not these persons should remain under the custody and correspondingly be changed in Court.

Office or Division: Office of the City Prosecutor of Manila

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS

No. of
Document Where to Secure
Copies h. Violation of Illegal Gambling Law (PD 1602)
1. Affidavit of Arrest/Apprehension (and 12 + Philippine  Gambling paraphernalia PNP
Affidavit of Turnover if citizen’s Arrest) (4 2 for every National Police  Photograph of the gambling PNP
original copy, 8 + no. of respondent/s respondent/s (PNP) paraphernalia, if any
photocopies)  Cash money, if any PNP
2. Investigation Report (4 original copy, 8 + no. 12 + PNP i. Illegal Possession of Firearms, Ammunitions and
of respondent/s photocopies) (4 original 2 for every Explosive (PD 1866, as amended by RA 8294)
copy, 8 + no. of respondent/s photocopies) respondent/s
 Chemistry report duly signed by the Firearms and
3. Affidavit of complainant and witness/es 12 + Complainant and Explosives
forensic chemist
(4 original copy, 8 + no. of respondent/s 2 for every Witness/es Office of PNP
photocopies) respondent/s
 Photograph of the explosive, if readily Firearms and
4. Supporting Documents (4 original copy, 8 + 12 + Explosives
available
no. of respondent/s photocopies): 2 for every Office of PNP
respondent/s
j. Violation of the Fisheries Law (PD 704)
a. Murder, Homicide and Parricide
 Photograph of the confiscated fish, if Philippine
 Certified true/ machine copy Philippine Statistic
readily available Coast Guard
of death certificate of the Authority
 Photograph of fishing paraphernalia, if Philippine
victim
any Coast Guard
 Autopsy report and the Hospital / Crime
Laboratory of PNP  Certification Bureau of
certificate of post-mortem
Fisheries and
examination, if already
Aqua
available
k. Violation of RA 9262 (VAWC)
 Marriage certificate (for Philippine Statistic
parricide case) Authority  Marriage Contract/Certificate, or Philippine
affidavit/evidence of “dating relationship”, Statistic
b. Frustrated or Attempted Homicide, Authority
if applicable
Murder, Parricide and Physical
Injuries  Barangay protection order , if any Barangay Hall
 Medical certificate of the Hospital / Health l. Where the victim/offender is a minor:
complaining witness/victim Services of PNP  Birth Certificate; or dental chart
showing the nature and accompanied by the certificate of the Philippine
extent of the injury and dentist; or affidavit of any of the Statistics
duration of healing parent/disinterested person stating the Authority/
age and date of birth of the Dentist
 Certification or statement as Hospital / Health
to duration of the treatment Services of PNP victim/offender
or medical attendance  Certificate of discernment (for cases Department of
covered by R.A. 9344 "the Juvenile Social Welfare
 Certification or statement as Hospital / Health
Services of PNP Justice and Welfare Act" and
to duration of incapacity for
Development
work
5. Investigation Data Form duly accomplished and certified 1 Office of the
 Marriage certificate (in Philippine Statistic
under oath by the law enforcer or citizen effecting the City
frustrated or attempted Authority
arrest Prosecutor –
murder parricide cases)
City of
c. Violation of the Dangerous Drugs
Law/Comprehensive Dangerous
Drugs Act of 2002 (RA 9165)
 Chemistry report or Hospital / Crime
certificate of laboratory Laboratory of PNP
examination duly signed by / PNP Narcotics PROCEDURES
the forensic chemist, or if Command Fees Processing Person
unavailable, field test results Operative Client Steps Agency Actions to be Time Responsible
on the seized drug as Paid
attested to by a PNP 1. The law enforcer Check the documents. None 5 minutes Receiving
Narcotics Command submits the Staff/
Operative or other competent documentary If complete, require the Docket
person requirements complainant to fill-up the Section
 Machine copy or photograph PNP properly bound, Investigation Data Form
of the buy-bust money, if arranged, labeled (IDF).
available and paged.
 Affidavit of the poseur buyer, PNP If no Affidavit of Arrest and
if any. IDF, return all documents.
d. Theft and Robbery, Violation of the 2. Fill-out and Check the completeness of None 5 minutes Receiving
Anti-Piracy and Anti-Highway submit the IDF. data in the IDF and require Staff/
Robbery Law (PD 532) and Violation the complainant to Docket
of the Anti-Fencing Law (PD 1612) subscribe/ certify under Section
 A list/inventory of the articles PNP oath the IDF and the
and items subject of offense complaint/witness (es)
 Statement of their respective PNP affidavit/s.
values 3. Certify under Administer the oath. None 15 minutes Prosecutor
e. Rape, Seduction, and Forcible oath the on-duty
Abduction with Rape information
 The medico-legal report Hospital / Health contained in the
(living case report) if the Services of PNP IDF and
victim submitted herself for complaint/witness
medical or physical (es) affidavits.
examination 4. Submit to the Stamp “Received” with None 5 minutes Receiving
f. Violation of the Anti-Carnapping Law receiving staff. name of office, date, time, Staff/
(RA 6539) name and signature of Docket
receiving staff. Section
 Machine copy of the Land
certificate of motor vehicle Transportation Write or stamp the None 5 minutes Docketing
registration Office (LTO) assigned NPS docket Staff/
number on the IDF. Docket
 Machine copy of the current LTO
Section
official receipt of payment of
the registration fees of the Record the complaint in the None 5 minutes Records
subject motor vehicle appropriate logbook and Officer/
 Photograph of the motor Owner of the electronic database, if any. Records
vehicle, if readily available motor vehicle Section
 Certification Traffic 5. Receive duly
Management stamped/received
Group / LTO copy of IDF with
 Other evidence of ownership LTO / Owner of assigned NPS
the motor vehicle docket number
g. Violation of the Anti-Cattle Rustling and sign in the
Law (PD 533) logbook
 Machine copy of the cattle Office of the TOTAL: 40 minutes
certificate of registration City/Municipal
Treasurer
 Photograph of the cattle, if Owner of the
readily available cattle
3. Provision of Prosecutor’s Clearance

A Prosecutor’s Clearance is a document issued to an individual who needs the same for the purpose of local employment or foreign employment, foreign travel, firearm license, permit to carry
firearms, and retirements. This basically assures that an individual has no pending case/s.

Office or Division: Office of the City Prosecutor - Manila

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF REQUIREMENTS (GENERAL PUBLIC)

No. of
Document Where to Secure
Copies
1. Application Form for Prosecutor's Clearance 1 Index and Clearance Section
2. Machine Copy of Community Tax Certificate 1 City Treasurer’s Office
3. Machine Copy of NBI Clearance 1 National Bureau of Investigation
4. Documentary Stamp 1 Bureau of Internal Revenue
5. Alien Certificate of Registration (ACR) (for Naturalization & Cancellation of ACR) 1 Bureau of Immigration

PROCEDURES
Fees
Processing Person
Client Steps Agency Actions to be
Time Responsible
Paid
1. Fill-out and submit the Application Form for Check the documentary requirements for completeness. 15 minutes Receiving Staff
Prosecutor's Clearance together with Machine Copy of Index and Clearance
Community Tax Certificate to Index and Clearance Section
Section for initial assessment. Assess and issue Order of Payment, for: 15 minutes
 Make sure to secure the Order of Payment that will be  Adoption 20.00
issued.  Bank / Loan 20.00
 Bar Examination 20.00
 Change of Name 20.00
 Employment (Local) 20.00
 Housing Requirement 20.00
 Marriage Requirement 20.00
20.00
 NBI Requirement
20.00
 Passport Requirement
20.00
 Probation 20.00
 Resignation / Retirement /Terminal 20.00
 Business Permit 25.00
 Travel Abroad 60.00
 Employment (Foreign) 100
 Firearms License / Permit to Carry 100
 Cancellation of ACR 100
 Naturalization 300
Accept the payment based on the Order of Payment. 15 minutes Cashier-Tax Payer’s
Lounge
City Treasurer’s
Office
Issue the Official Receipt. 15 minutes
Accept the documentary requirements together with the O.R. 15 minutes Personnel
2. Pay the required fees at the Tax Payer’s Lounge by Issue Claim Stub. 15 minutes Index and Clearance
showing the Order of Payment. Section
 Make sure to secure Official Receipt (O.R) that will be
issued upon payment.
Check the Official Receipt and process the request. 15 minutes
3. Present the O.R. to the Index and Clearance Section. Verify the records (through Computer Database and Index Files). 4 hours
Processing of the request. 2 hours
4. Sign and thumb mark the Clearance Certificate. Issue the Clearance Certificate to the client. 15 minutes
5. Receive the Clearance Certificate and sign in the
duplicate copy.
Total: 8 office hours

CHECKLIST OF REQUIREMENTS (OFFICE TO OFFICE REQUEST)

No. of
Document Where to Secure
Copies
1. Letter Request 1 Office concerned

PROCEDURES
Fees
Processing Person
Client Steps Agency Actions to be
Time Responsible
Paid
1) Submit the letter-request. Check the documentary requirement for correctness. 15 minutes Receiving Staff
Index and Clearance
Section
Accept the documentary requirement (letter-request). 15 minutes

Issue Claim Stub/file copy. 15 minutes Personnel

Index and Clearance
Section

Verifies records (through Computer Database and Index Files). 4 hours

Processing of the request. 2 hours
2) Receive the Clearance Certificate and sign in the duplicate Issue the Clearance Certificate to the client. 15 minutes
copy.

Total: 7 office hours

4. Provision of Prosecutor’s Certification of Case Status / No Pending and Certified Copy of Clearance Certificate

A Prosecutor’s Certification of Case Status / No Pending is a document issued to an individual who needs the same for whatever legal intent it may serve them.
A certified true copy of issued Prosecutor’s Clearance Certificate / Certification.

Office or Division: Office of the City Prosecutor - Manila

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF REQUIREMENTS (PERSON CONCERNED)

No. of
Document Where to Secure
Copies
1. Request Form or documents with case information 1 Index and Clearance Section
2. Valid government-issued identification card with photo 1 Government issued ID from any of the following:
BIR, DFA, PSA, SSS, GSIS, Pag-IBIG,
Philippine Postal Corporation, etc.
3. Documentary Stamp (for Certification only) 1 Bureau of Internal Revenue
4. Original copy of Clearance Certificate to be certified. 1 Index and Clearance Section

PROCEDURES
Fees
Processing Person
Client Steps Agency Actions to be
Time Responsible
Paid
1. Fill-out and submit the request form together with the Check the documentary requirements for completeness/correctness. 15 minutes Receiving Staff
other documentary requirements to Index and Index and
Clearance Section for initial assessment. Issue the Order of Payment Clearance Section
 Make sure to secure the Order of Payment that will be
issued. Accept the payment and issue Official Receipt, based on the Order of 15.00 15 minutes Cashier-Tax Payer’s
Payment for. Lounge
City Treasurer’s
Office
2. Pay the required fees at the Tax Payer’s Lounge by Accept Official Receipt. 15 minutes Personnel
showing the Order of Payment. Index and
 Make sure to secure Official Receipt (O.R) that will be Clearance Section
issued upon payment.
Issue Claim Stub 15 minutes
3. Return to the Index and Clearance Section for the For Certification: Verify the records (through Computer Database and Index 4 hours
processing and release of the document. Files).
For Certified Copy of Clearance Certificate: Compare the machine copy 15 minutes
with the original Clearance Certificate.
Processing the request for:
Certification 2 days
Certified Copy of Clearance Certificate 15 minutes
Issue the Certification / Certified True Copy of Clearance Certificate to the 15 minutes
client.
4. Receive the document and sign in the duplicate copy.
TOTAL: For Certification 2 days and
5 office hours
For Certified Copy of Clearance Certificate 1 office hour
and 45
minutes

Office or Division: Office of the City Prosecutor - Manila

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF REQUIREMENTS (REPRESENTATIVE/AUTHORIZED PERSON)

No. of
Document Where to Secure
Copies
1. Request Form or documents with case information 1 Index and Clearance Section
2. Valid government-issued identification card with photo of the concerned/requestor and of the representative/authorized 1 Government issued ID from any of the following:
person BIR, DFA, PSA, SSS, GSIS, Pag-IBIG,
Philippine Postal Corporation, etc.
3. Authorization letter 1 Client/requestor
4. Birth / Marriage Certificate (whichever is applicable, for spouse/children/parent) 1 PSA or CCRO
5. Documentary Stamp (for Certification only) 1 Bureau of Internal Revenue
6. Original copy of Clearance Certificate to be certified. 1 Index and Clearance Section

PROCEDURES
Fees
Processing Person
Client Steps Agency Actions to be
Time Responsible
Paid
1) Fill-out and submit the request form together Check the documentary requirements for completeness/correctness. 15 minutes Receiving Staff
with the other documentary requirements to Index and
Index and Clearance Section for initial Issue the Order of Payment Clearance Section
assessment.
 Make sure to secure the Order of Payment that will be Accept the payment and issue Official Receipt, based on the Order of 15.00 15 minutes Cashier-Tax Payer’s
issued. Payment for. Lounge
City Treasurer’s
Office
2) Pay the required fees at the Tax Payer’s Lounge Accept Official Receipt. 15 minutes Personnel
by showing the Order of Payment. Index and
 Make sure to secure Official Receipt (O.R) that will be Clearance Section
issued upon payment.
Issue Claim Stub 15 minutes
3) Return to the Index and Clearance Section for For Certification: Verify the records (through Computer Database and Index 4 hours
the processing and release of the document. Files).
For Certified Copy of Clearance Certificate: Compare the machine copy 15 minutes
with the original Clearance Certificate.
Processing the request for:
Certification 2 days
Certified Copy of Clearance Certificate 15 minutes
Issue the Certification / Certified True Copy of Clearance Certificate to the 5 minutes
client.
4) Receive the document and sign in the duplicate
copy.
TOTAL: For Certification 2 days and
5 hours
For Certified Copy of Clearance Certificate 1 hour and 45
minutes
 5. Provision of Certified Copy of Documents

A copy of a primary/original document that has been certified to prove that such is the true copy of the original document.

Office or Division: Office of the City Prosecutor - Manila

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF REQUIREMENTS
No. of
Document Where to Secure
Copies
2. Request Form or documents with case information 1 Office of the City Prosecutor – City of Manila
5. Valid government-issued identification card with photo 1 Government issued ID from any of the following:
BIR, DFA, PSA, SSS, GSIS, Pag-IBIG,
Philippine Postal Corporation, etc.

PROCEDURES
Fees
Processing Person
Client Steps Agency Actions to be
Time Responsible
Paid
1. Fill-out and submit the request form together with ID to Check the documentary requirements for completeness. 5 minutes Receiving Staff
Docket Section for initial assessment. Docket Section
 Make sure to secure the Order of Payment that will be Verify the status of the case. 10 minutes Records Officer
issued. Issue the Order of Payment if the record is available. 5 minutes Docket Section
Start processing the request 10, minutes
2. Pay the required fees at the Cashier by showing the Accept the payment based on the Order of Payment. 5 minutes Cashier
Order of Payment.
 Make sure to secure Official Receipt that will be issued  For first three (3)pages copy of documents PHP 20 20
upon payment.  Succeeding pages per page 5
Issue the Official Receipt. 5 minutes
3. Return to the Docket Section for the processing and Check the Official Receipt. 5 minutes Records Officer
release of certification. Issue the Certificate to the client. 5 minutes Records Section
4. Receive the certification and sign in the logbook.
TOTAL: 40 minutes

VI. FEEDBACK AND COMPLAINTS MECHANISMS

Client Step Person/Office

Agency Action
Frontline Service Contact Information Responsible
A. Feedback
1. How to file a feedback?
a. Accomplish the Client’s Feedback Form at the a. Contact the following information:
Public Assistance and Complaint Desk
 City Prosecutor – 310-2040
310-2041

 ARTA – omplaints@arta.gov.ph
1-ARTA (2782)
 Presidential Complaints Center -
8888
 CSC Contact Center ng Bayan –
09085-881-6565
a. Drop the accomplished Client’s Feedback Form into b. Answer the feedback form and drop the a. Compiles the Client’s Feedback Form and Chief Administrative
the designated drop box at the Public Assistance Feedback Form at the designated box.” submit to the City Prosecutor. Officers
and Complaints Desk (PACD)/Frontline Service Administrative &
Records Division
2. How feedback is processed?
b. Tabulate, summarize and evaluate the Chief Administrative
feedback forms using appropriate statistical Officers
tools. Administrative &
Records Division
c. Submit the report to the City Prosecutor for Chief Administrative
appropriate action. Officers
Administrative &
 Feedback requiring answers are forwarded Records Division
to the relevant sections within 3 days upon
receipt of the feedback for explanation.
d. Relay the answer to the client. City Prosecutor
B. Complaints
1. How to file a complaint?
a. Go to Public Assistance and Complaint Desk b. Contact the following information: a. Receive and record the complaint in the Administrative Officer/
(PACD) and submit/ report the complaint in logbook. PACD
writing/verbal with the following information:  City Prosecutor – 310-2040
310-2041
 Full name, address, and contact details of the
complainant  ARTA – omplaints@arta.gov.ph
 Details of the act complained of 1-ARTA (2782)
 Person(s) charged,  Presidential Complaints Center -
 Name of agency of the person(s) charged, if 8888
applicable, and  CSC Contact Center ng Bayan –
 Evidence of such violation. 09085-881-6565
2. How complaints are processed?
b. Evaluate the complaint. Chief Administrative
Officers
Administrative &
Records Division
c. Submit / transmit the complaint to the relevant Chief Administrative
section for explanation. Officers
Administrative &
Records Division
d. Submit the report to the City Prosecutor for Chief Administrative
appropriate action. Officers
Administrative &
Records Division
e. Send the feedback of the City Prosecutor to City Prosecutor
the client.