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    Valu Chain Analysis of Commercial

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    thari
    The document outlines the primary and secondary activities of a bank. The primary activities include inbound logistics like cash and resources, operations such as payments and lending, and outbound logistics like branches and customer service. Marketing involves advertising, branding and sales. Services provide customer service, knowledge, and additional products. Secondary activities comprise the firm infrastructure of finance and IT, human resources functions, technological automation and outsourcing, and procurement of suppliers and funding.

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    Valu Chain Analysis of Commercial

    Uploaded by

    thari
    12 views1 page
    The document outlines the primary and secondary activities of a bank. The primary activities include inbound logistics like cash and resources, operations such as payments and lending, and outbound logistics like branches and customer service. Marketing involves advertising, branding and sales. Services provide customer service, knowledge, and additional products. Secondary activities comprise the firm infrastructure of finance and IT, human resources functions, technological automation and outsourcing, and procurement of suppliers and funding.

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    Valu chain analysis of Commercial

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    The document outlines the primary and secondary activities of a bank. The primary activities include inbound logistics like cash and resources, operations such as payments and lending, and outbound logistics like branches and customer service. Marketing involves advertising, branding and sales. Services provide customer service, knowledge, and additional products. Secondary activities comprise the firm infrastructure of finance and IT, human resources functions, technological automation and outsourcing, and procurement of suppliers and funding.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    12 views1 page

    Valu Chain Analysis of Commercial

    Uploaded by

    thari
    The document outlines the primary and secondary activities of a bank. The primary activities include inbound logistics like cash and resources, operations such as payments and lending, and outbound logistics like branches and customer service. Marketing involves advertising, branding and sales. Services provide customer service, knowledge, and additional products. Secondary activities comprise the firm infrastructure of finance and IT, human resources functions, technological automation and outsourcing, and procurement of suppliers and funding.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Primary activities

    Inbound logistics – Cash, stationeries, Computers, Technology, Customer Database, and High Skilled
    Human Resources.

    Operations – Payments, Trading, Deposits, Treasury bills and bonds, Loans, Clearing and Settlement,
    Branch bank operations.

    Outbound logistics – Branch networks, ATMs, Website, High quality customer service, Customized
    products

    Marketing and sales – Advertising, Branding, Sales support, Branding, Direct Sales, Sponsorships.

    Services – Delighted customer service, Knowledge banking, Account management, Insurance, Others
    services.

    Secondary activities

    Firm infrastructure – Finance, Legal, Quality Management, Money monitor, Information technology
    system,

    Human resources – Recruiting, Training and Development Performance Management, Synergy at work,

    Technology – Automation of operations, ATMs, Mobile, Internet banking, Outsourcing, IT policy,

    Procurement – Supplier Management, Funding

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