ABSTRACT:

Employee plays a vital role in each and every organization; the interest of employee will help to
achieve the organization’s objectives. Employee engagement has emerged as a popular
organizational concept in recent years. It is the level of commitment and involvement of an
employee towards the organization and its values.
Successful employee engagement strategy creates a community at a work place and not just a
work force. When the employees are effectively and positively engaged with their organization,
they form an emotional connection with the company.
An engaged employee is aware of business context, and works with colleagues to improve
performance within the job for the benefit of the organization. Employee engagement develops
positive attitude among the employees towards the organization.
This paper focuses on various factors which lead to employee engagement and what should
company do to make the employees engaged. This effects their attitude towards both their
colleagues and the company’s client and improves customer satisfaction and services levels.

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 LIST OF TABLES

S. No TITLE Page No
3.2.1 Table showing the gender of the respondents 45
3.2.2 Table showing age of the respondents 46
3.2.3 Table showing experience of the respondents 47
3.2.4 Table showing educational qualification of the respondents 48
3.2.5 Table showing income level of the respondents 49
3.2.6 Table showing the level of involvement in problem solving 50
Table showing the level of motivation to use their educational
3.2.7 51
qualification
Table showing the ranking of the motivational factors that are followed by
3.2.8 52
the organisation
3.2.9 Table showing the level of agreement for the statements 55
3.2.10 Table showing the influence of the respondents over quality circle 57
3.2.11 Table showing whether employees are recognized as individuals 59
3.2.12 Table showing the degree of importance of employees 60
3.2.13 Table showing the type of internal communication activities followed 61
3.2.14 Table showing the level of satisfaction for family welfare 63
Table showing the opinion about training programme conducted by the
3.2.15 66
organization
3.2.16 Table showing the feeling about coming to work every morning 68
Table showing the opinion of the respondents regarding inspiration by
3.2.17 69
managers
3.2.18 Table showing opinion of the respondents 70
3.2.19 Table showing the degree of motivation to see the company succeed 72
3.2.20 Table showing the level of contribution towards different factors 73
3.2.21 Table showing the level of satisfaction for the following factors 76
3.2.22 Table showing opinion of the respondents 79

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 LIST OF CHARTS

S. NO TITLE Page no.

3.2.1 Chart showing the gender of the respondents 45
3.2.2 Chart showing age of the respondents 46
3.2.3 Chart showing experience of the respondents 47
3.2.4 Chart showing educational qualification of the respondents 48
3.2.5 Chart showing income level of the respondents 49
3.2.6 Chart showing the level of involvement in problem solving 50
Chart showing the level of motivation to use their educational
3.2.7 51
qualification
Chart showing the ranking of the motivational factors that are followed by
3.2.8 54
the organisation
3.2.10 Chart showing the influence of the respondents over quality circle 58
3.2.11 Chart showing whether employees are recognized as individuals 59
3.2.12 Chart showing the degree of importance of employees 60
3.2.13 Chart showing the type of internal communication activities followed 62
3.2.16 Chart showing the feeling about coming to work every morning 68
3.2.17 Chart showing the opinion of the respondents regarding inspiration by 69
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 managers
3.2.18 Chart showing opinion of the respondents 70
3.2.19 Chart showing the degree of motivation to see the company succeed 72
3.2.22 Chart showing opinion of the respondents 79

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