BUSINESS ADMINISTRATION PROGRAM

ENGLISH WORKSHOP 4th LEVEL

FIRST TERM

STUDENT’S NAME: __Natalia Alejandra Ramirez Sanabria__.

GROUP: 401M _ 10.
DATE: 23th march 2021.

1. The new boss: _______________________?

The accountant: Yes, the staff had done that.
a. Have they gone to the meeting with the shareholders?
b. Had she done the report about new competitors entering the market this
year?
c. Had our staff done the report about new competitors entering the market
this year?
d. Has the staff forgotten that we need to pay within 45 days of receiving
the invoice?

2. Who have you made a counter offer to?

a. I’ve offered my car to John.
b. I had registered our trademark.
c. The clause has been agreed on by everyone.
d. We’ve agreed the invoice.
.
3. Read the short text and complete the WH question.
She’s done her best in her math class at the college
______ has she done at the college?
a. Where… from?
b. When?
c. What?
d. Why?

4. “I had made sure to cover everything on today’s agenda in 2 hours”

a. What will she have done to cover all the congress next month?
b. What does the boss do to cover everything on today’s agenda in 2 hours?
c. Why hadn’t you made sure to cover the event in 2 hours?
d. No, I hadn’t met them.
5. The speaker: What kind of audiovisual aids have you used
when you’re giving a presentation or when you’re in a meeting? And why?
The assistant: _____________________,

a. Of course, boss. I’ve used them because they really help me for making it
easier for my audience to understand what I have explained.
b. Of course, boss. I’ve used charts, pictures, maps, etc. because they really
help me for making it easier for my audience to understand what I have
explained.

6. Answer the Question.

Teacher Lorena: What time had the meeting started when you came in?
Daniel Martin: ____________, teacher.
a. The meeting has been carefully put together to achieve a certain goal at the
company.
b. The meeting had started a little late because of the new manager’s branch.
c. They had started the meeting wearing a strict dress code.
d. Our company had had a strict dress code for all customer service staff.

7. Read the sample sentence and complete it using the right business word.
“Our goods have been marked with the word ____________ as an assurance
for the customers”
a. Penalty
b. Dress code
c. Warranty
d. Guarantee

8. Complete the meaning: “Market research is……”

a. It’s used to talk about a set of tools or devices you need for a special
purpose.
b. That noun refers to the local office or shop of a company.
c. That noun in business refers to a plan that has been carefully put together
to achieve a certain goal.
d. It refers to the research you do to collect information about what your
customers need or prefer in a certain product or service.

9. Complete the short dialogue.

The Chinese client: Have you ever gone to China?
The European customer: ____________.
a. No, she hasn’t yet.
b. No, I haven’t yet.
c. Yes, I had booked the room the last week.
d. It doesn’t say.

10. If you have come late for the Wednesday class, this is why you have...
a. Got to school by foot.
b. Ate breakfast late.
c. Woken up late every morning.
d. Worked out in the Gym on the weekends.
 11. According to the following meaning choose the right business word:”
______________ means to make an assurance, usually in written form, of
the quality of your product or service”.
a. To guarantee
b. Dress code
c. Invoice
d. Staff

12. Have you got any children?

a. Yes, I’ve got two kids.
b. No, I hadn’t done that.
c. It doesn’t say.

13. They had complained about the warranty with the seller.
a. Had I talked about the warranty to the seller?
b. Had they talked about the warranty to the seller?
c. Has the client complained about the warranty with the seller?
d. Had they complained about the warranty with the seller?

14. Where have you visited to your great great grandmother?

a. She has visited me at home.
b. I’ve bought a great product at the new branch.
c. My family had been visiting our relatives on vacation.
d. I’ve visited her at her farm.

SOME DAILY EXPRESSIONS

 From time to time (from taim tu taim) de vez en cuando.
 Three times a week (zri taims e uik) 3 veces a la semana
 trash cans (trash cans) Canecas de basura
 Granny (grani) abuelita, “abue”.
 great great grandmother (greit greit grandmader) tatarabuela
 great great grandfather (greit greit grandfader) tatarabuelo
 great grandmother (greit grandmader) bisabuela
 great grandfather (greit grandfader) bisabuelo
 parents (perents) padres
 Grandparents (grandperents) abuelos

BUSINESS VOCABULARY

 Shareholder: (Sherjolder)
 A person who owns shares in a company and therefore gets part of the
company's profits and the right to vote on how the company is controlled.

 Competitors: (komperiros)
The noun competitor refers to another business that is trying to perform better
than your business and others in the same market. You can also refer to all of
your competitors as the competition. 

 Invoice: (invois)
The noun invoice refers to an itemized bill showing the list of goods sold or
services provided, their prices and the total amount to be paid.

 Counter offer: (kaunter ofer)

A counter offer is an offer you make in response to an offer made by another
party.

 Trademark: (treidmark)
The noun trademark refers to an officially registered name, symbol or logo used
to represent a product or firm.

 Clause: (kloz)
In business law, the noun clause refers to a statement or term in the contract.

 Agenda: (ayenda)
The noun agenda refers to a list of things to be discussed or done at a meeting
or business event.

 Audiovisual aids (auriovishual eids)

They are things like charts, pictures, maps, etc. that make it easier for your
audience to understand something.

 Chart: (chart)
It’s a drawing that shows information in a simple way.

 Pictures (pikshuars)
It’s a design or representation made by various means (such as painting,
drawing, or photography).

 Branch (branch)
The noun branch refers to the local office or shop of a company.

 Dress code (dres koud)

The phrase dress code refers to a set of company rules about what clothing
may and may not be worn at work.

 Customer service staff (customer servis staf)

It’s the support you offer your customers — both before and after they buy and
use your products or services.
 Assurance (ashurans)
It’s a positive declaration intended to give confidence; a promise.

 Market research (market riserch)

The phrase market research refers to the research you do to collect information
about what your customers need or prefer in a certain product or service.