Shannon M.

Stover
sms8191@psu.edu
724-355-7332

Education
The Pennsylvania State University: Anticipated Graduation: May 2023
University Park, PA 16802
Bachelor of Science in Recreation, Parks, and Tourism Management
Leadership Education and Development Certificate
GPA: 3.86/4.00
Dean’s List Recipient

Work Experience
Phelps Nursery Summer 2020
Cranberry Township, PA
Job Title: Customer Service & Retail Assistant
• Managed daily operations including customer flow throughout the facility, answering customer phone
calls, and completing financial transactions
• Prepared delivery invoices for contracting businesses or homeowners and collected necessary inventory
for each order
• Created various displays showcasing new plant material and statuary items to improve the nursery’s
image

UPMC Lemieux Sports Complex April 2017 – December 2019

Cranberry Township, PA
Job Title: Front Desk Associate and Birthday Party Coordinator
• Assisted customers and hockey teams with initial operations including financial transactions, scheduling
conflicts, and direction around the facility
• Greeted all customers with pleasant assistance and acted as the main resource of facility information or
regulations
• Coordinated ice skating birthday parties by gathering skates, decorating the room, delivering food and
beverages, and maintaining an overall positive atmosphere

College Engagement & Leadership

Undergraduate Research Assistant - Schroeder Tourism Laboratory Fall 2019/2020 – Present
o Create a new database of contact information for every tourism organization in each state of the United
States and write weekly data reports to track current progress and plan for future research routines

College of Health and Human Development Ambassadors – Treasurer

o Plan fundraising events through on-campus activities and member engagement
o Manage budget expenses including purchasing incentive rewards and merchandise sales

Dear Hero Program – Vice President

o Collaborate with the local VA Hospital and military units to plan letter writing campaigns and care
packaging events
o Work towards enhancing military morale and wellness with local ROTC units, veterans, and deployed
troops

RPTM Student Society – Social Media Assistant