Professional Documents
Culture Documents
12th Man Strategic Plan
12th Man Strategic Plan
12th Man Strategic Plan
Prepared by:
James Cook, Nick Homann, Chloe Lindbom,
Nehal Shah, & Bryn Stevens
April 2, 2021
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Table of Contents
Executive Summary...............................................................................................................................................................3
1.0 Organizational Background.........................................................................................................................................4
1.1 Business Definition......................................................................................................................................................4
1.2 Vision........................................................................................................................................................................... 4
1.3 Mission........................................................................................................................................................................4
1.4 Value Proposition........................................................................................................................................................4
1.5 Organizational Structure.............................................................................................................................................5
1.6 History and Culture.....................................................................................................................................................5
2.0 Situation Analysis........................................................................................................................................................5
2.1 Definition & Scope of Situation...................................................................................................................................6
2.2 Stakeholders Effected..................................................................................................................................................6
2.3 Competition.................................................................................................................................................................7
2.3.1 Organizations...........................................................................................................................................................7
2.3.2 Sports Teams............................................................................................................................................................7
2.4 SWOT Analysis.............................................................................................................................................................8
2.5 Market Position.........................................................................................................................................................10
3.0 Plan............................................................................................................................................................................ 10
3.1 Objectives, Strategies, and Tactics............................................................................................................................11
3.2 Critical Success Factors..............................................................................................................................................13
3.3 Key Performance Indicators (KPI)..............................................................................................................................16
3.4 Budget and Resource Allocations..............................................................................................................................17
3.5 Timeline (beginning with proposals acceptance/approval).......................................................................................17
3.6 Evaluation Method and Anticipated Results.............................................................................................................18
Appendices.......................................................................................................................................................................... 19
Membership Options......................................................................................................................................................19
B. 2020-2021 Budget.......................................................................................................................................................21
C. Proposed 2021-2022 Expense Budget.........................................................................................................................22
D. Proposed Timeline......................................................................................................................................................25
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Executive Summary
The Washington 12th Man is an organization from Washington, Illinois that raises money to help pay for various
expenses for the Washington High School football team. The Washington 12th Man organization is looking for a
way to better communicate with the members of the community, promote more volunteer work for the
organization, and increase annual revenue.
This document lays out our plan to increase annual revenue and promote more community engagement with the
Washington 12th Man organization. Information about the organization and insight on the company’s goals were
provided to us during a handful of interviews with Dakota Bullard, a representative of the Washington 12th Man
organization. The objectives for our plan include:
- To switch 100 percent of memberships from the unofficial Facebook fan group to the official Facebook
account.
- To increase sponsorships from sports-related businesses outside of Washington by 10 sponsorships.
- To convert 10 percent of Family Memberships ($50) to Orange & Black memberships ($125).
- To upgrade 5 percent of memberships to an Orange & Black or Panther membership ($250).
- To increase member attendance at organizational events by 50%.
- To convert 100 percent of organizational documents to virtual documents.
Switching 100 percent of the fan membership from the unofficial Facebook fan group to the official
Washington 12th Man Facebook page will help centralize the organization’s communication with the
community as well as stop any spread of misinformation. Increasing sponsorship outside of the Washington
area will help bring in more revenue. Getting people to buy Panther and Orange & Black memberships will
promote more engagement with the organization from the community and increase revenue. Converting all
organizational documents to virtual documents will help the organization connect better with the community
and vice versa. If all goes according to plan, this plan will help the Washington 12th Man better communicate
with the Washington Community, gain more volunteer work among the community, and, ultimately, increase
annual revenue.
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1.0 Organizational Background
This section will describe the functions of the Washington 12th Man Program. It will elaborate on the types of
business that is done, look at the mission and values of the program, and explore the organizational structure, its
history, and culture. The information provided in this section is necessary to better understand the situation
analysis in 2.0 and the plan in 3.0.
1.2 Vision
We created a vision statement for the 12th man program because they currently do not have one.
To be able to retain volunteers and garner sponsorships from local businesses to provide support to the
Washington Community Football Team.
1.3 Mission
The purpose of the Washington 12th Man is to support the Washington Community High School football
program through fundraising and sponsorships.
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The Washington 12th Man supports the community by providing for those who are in need.
1.5 Organizational Structure
The Washington 12th Man Organization consists of five main board members. On top of this, 12th man works
with sponsors as well as several volunteers within the community throughout the year. Most volunteers consist
of players/former players at Washington High School and their families. There are no official qualifications
needed to be a part of the Washington 12th Man board or to be a member. However, in order to be a board
member, one must have a serious, vested interest in the 12th Man organization. All members of the Washington
12th Man organization must be willing to put in the hours and have pride in being part of the organization.
President: Joe Bullard
Treasurer: Julie Reneau
Golf Outing Co-Director: Dakota Bullard
Golf Outing Co-Director: Austin Fisher
Head Football Coach: Darrell Crouch
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2.1 Definition & Scope of Situation
The Washington 12th Man program is a non-profit organization that supports the athletic program of the
Washington Community High School, it supports high school athletes competing in junior varsity and varsity
teams. The program focuses on servicing the high school football team, as it is the most popular in the
community. Members of the program are required to pay an annual membership fee, which ranges from $12 for
a single membership to $250 for the “Panther Membership.” There are also other optional ads you can purchase
ranging from $100 to $750. Members are usually alumni of the football program or the high school or parents of
alumni who were involved with the athletics.
The Washington 12th Man Program is looking to add more sponsorship partners for their events, which usually
brings in revenue that runs the program. Now all their sponsorship partners are businesses around the town, they
are hoping to expand their market to incorporate businesses from around the state.
The other issue that the organization has been dealing with is retaining volunteers and keeping them involved
throughout the year. Since the program is a non-profit organization, they only operate through volunteers. The
volunteers consist of people who are associated with the athletic department, football team or the school,
passionate fans and parents of students who are involved in the football program. But lately due to the fear of
the pandemic, and other internal reasons, the program has been dealing with a very high volunteer turnover.
One of the biggest causes, which has been existent for quite some time, is parents of students in the team, who
were involved with the program stop volunteering after their child graduates. They want to come up with ways
to keep them involved and interested.
The problems must be traced back to the roots: there needs to be a community-wide shared understanding of the
Washington 12th Man’s strategic direction and the issues they are facing. This understanding will entail
members and volunteers not only agreeing on what their respective responsibilities are, but also come up with
solutions to overcome the issues by making organizational decisions.
For the issue of finding sponsorship partners for the events, there needs to be proper communication between
the members of the organization and potential sponsors where their money is going to and what the businesses
of the sponsors would get out of it. With COVID-19 related uncertainty around the event, there needs to be a
backup plan and ways to make the event happen even in the case of the worst circumstances.
2.2 Stakeholders Effected
The Washington 12th man has a strong presence in the community of Washington. The stakeholders involved
with them are essential to the future of this organization.
External stakeholders are made up of small businesses and independent parties who donate to or sponsor the
program. The Washington 12th man must work hard to make sure that these stakeholders are satisfied with what
the program is doing. This includes going to find sponsors before other sports teams and making sure that the
sponsors know what their membership entails. There is also the factor of trying to expand beyond the local
businesses, which can become difficult when the program is specifically for the Washington high school
football team.
Internal stakeholders include volunteers and members. The Washington 12th man offers different tiers of
benefits to those who utilize the membership options (See Appendix A). These people who purchase the
memberships need to be satisfied with what they’re paying for. For the volunteers of the program, there needs to
be a way to keep them motivated and interested in continuing to be a volunteer to the program.
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2.3 Competition
The Washington 12th Man has a special place in the Washington community. The Washington 12th Man helps
provide support and funds strictly for the Washington Community High School football program. Being a non-
profit organization that supports only the football team, does not mean that they do not have competitors in the
area that the community is also helping or supporting. With booster clubs and other organizations holding
events, it becomes difficult for the Washington 12th man to stand out among the other groups raising funds.
Washington 12th Man has many volunteers and donors, but it has become increasingly difficult to keep these
people invested in the organization. In addition, organizations such as Washington 12th Man have harder time
keeping people invested since it is made up of mostly volunteers and alumni from Washington Community
High School. Some of Washington 12th Man’s competition includes other sports teams. This can be any sports
teams at any level in the area. School teams at just almost all levels look for sponsorship. Because there are
plenty of other programs looking for sponsorships, 12th Man must make sure that they continue to attract
sponsorships to be able to continually fund the program. It has been more challenging to find sponsorships
during the pandemic.
Below are different competitor categories that Washington 12th Man must go up against when looking for
sponsors and fundraising.
2.3.1 Organizations
Washington Community High School Boosters Club - This organization supports all the sports at the
high school and are going to be looking for a greater number of volunteers and sponsors. Since
Washington 12th Man is only for the football team, it becomes difficult to get the volunteers. They are
looking for alumni help, but only so many people are involved with football or are parents of football
players.
Band Booster Club - This organization is focused on finding sponsors for the Washington Community
High School band. The organization goes to people within the community to help sponsor and donate to
the band for new uniforms, instruments and more. This makes it difficult for the Washington 12th Man
to find their own sponsors or ones that would support two organizations.
2.3.2 Sports Teams
Washington Community High School Sports Teams - The teams at the high school are also looking for
sponsors to help them with equipment and some of the team's costs. The local booster club supports
some of this, but the teams are then sent to go find more sponsors. They also hold fundraisers for their
teams which may interfere with the Washington 12th Man events or draw more attention to them.
Local Travel Sports Teams - There are plenty of youth and high school travel teams, such as the Cobras,
in the area that look to sponsors to help fund their programs. These teams don’t have booster clubs to
help sponsor them, so they are on the search for local businesses and people to sponsor them as well.
Surrounding School Sports Teams - Not only teams in Washington, but other high schools nearby, such
as Metamora Township, also turn to sponsors to help fund their programs too. These teams reach out to
the people and businesses in other communities besides their own, which can make it difficult for
Washington 12th Man to stay local.
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2.4 SWOT Analysis
The SWOT table below shows the Washington 12th Man’s strengths, weaknesses, opportunities and threats.
Aspects are what the company already entails while the implications and possible actions are how the aspects
can possibly benefit the company in the future.
Strengths Strong presence in the Makes events such as Start allowing 1-2
community the Golf Outing more teams in the waitlist
competitive. join a year (but to keep
it competitive they are
More companies are selected at random and
willing to become are not guaranteed a
sponsors. spot the following year)
Make sponsorships
more competitive by
adding more levels of
membership.
Events held are in high More money raised for Hold more events
demand the team. similar to the golf
outing to generate more
More recognition state- money.
wide
Make connections with
bigger schools around
the state to have a
better-known program.
Good membership Allows more sponsors Add more levels to the
system and members by membership program to
making it more allow a larger group of
affordable members
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Possible loss of High up members may During COVID, bring
members due to not be able to afford prices down for long
COVID their membership term members
3.0 Plan
The section below provides a proposed plan of action for the new fiscal year (May 1, 2021 to May 1, 2022) for
the Washington 12th Man. Based on the two previous sections, this plan will help the Washington 12th Man
achieve its goals. The subsections below include objectives, strategies, and tactics; critical success factors; key
performance indicators; budget and resource allocations; an implementation timeline; and the final evaluation
method and anticipated results.
Benchmark: Everyone
communicates freely or
through a parent run
Facebook group that has 4.4k
members.
Beer koozies
Benchmark: Currently 8 Sunglasses
percent have a family
membership.
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Rationale: A family
membership fee is $50, while
the Orange & Black
membership brings in $125 a
year. This membership also
includes more benefits such
as game tickets and more.
4. To add more benefits to the Membership Strategy Membership add-ons for
Orange & Black and Panther purchase (sponsored touch
membership. Then, upgrade downs, A-Frames on the
5% of memberships to an Engagement field)
Orange & Black or Panther
membership by May 1, 2022.
Sponsored merchandise
New recruitment
employee
3. To convert 10 Increase annual Members may Members Members
percent of family revenue for not want to motivated to advocating for
memberships to Washington 12th change the change level of others to go to a
an Orange & Man current membership higher level of
Black memberships membership
membership by
May 1, 2022. Increase Member
communication Members may satisfaction Merchandise
about the not want to put sellers -
Washington 12th more into the Koozies,
Man program than Sunglasses
they already are
Members may
not want some
of the benefits
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for 2021-2022 fiscal year.
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Appendices
Membership Options
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B. 2020-2021 Budget
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TOTAL $76,605.00 $87,356.00 $10,751
400
Based on 1.2%
growth per
month, it would
amount to 11
new members.
Bringing total
O&B members to
300 Objective 3 $402 67
4 per
Beer Koozie membership at
310 Incentive $201 $0.75/per item
2 per
Sunglass membership at
320 Incentive $201 $1.50 /per item
Based on 2.4%
growth per
month, it would
amount to 28
new members.
Bringing total
Panther
400 Objective 4 $8,250.00 members to 110
1 per
membership at
410 Custom Fathead $1650 $15
2 Custom Shirts
at $10 per item,
1 custom jersey
at $25, all per
420 Custom Clothing $4950 membership
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1 Small Banner
at $5, 1 large
banner at $10,
430 Custom Banners $1650 per membership
Current Total
500 Objective 5 $7254.00 Members-167
Catered food
Members only and venue costs
501 Dinner $3340 $20/person
Snacks and
Drinks-
$0/person
Equipment-$480
Bags (8 Boards at
502 Tournament $2150 $60/board)
Extension of 6 More Teams,
503 Golf Event $1764 $73.5/golfer
600 Objective 6 $0
Digital
Membership
601 Sign-Up $0
Digital Volunteer
602 Sign-Up $0
Digitalization of
documents and
603 files $0
Unforeseen 20% 0f total
700 Expenses $3881.20 ($19,406)
TOTAL 23,287.20
D. Proposed Timeline
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