Exam: 220-302 Title: A+ OS Technologies Ver: 06.01.09

Exam : 220-302
Title : A+ OS technologies
Ver : 06.01.09
220-302
QUESTION 1:
Which of the following operating systems features Windows Product Activation

(WPA) technology?
A. Windows ME
B. Windows 95
C. Windows 98
D. Windows 2000
E. Windows XP
Answer: E
Explanation:
Windows XP is the first operating system to feature Windows Product Activation (WPA)
technology.
Reference:
David Groth and Dan Newland, A+ Complete Study Guide (Second Edition), Sybex,
Alameda, CA, 2001, pp. 749.
QUESTION 2:
Which of the following is TRUE with regard to the differences between the
Windows 95/98 and Windows 2000 graphical user interface (GUI)?
A. The two interfaces are totally different.

B. The two interfaces are identical.
C. The only difference between the two interfaces is that the names of some icons have
changed.
D. None of the above.
Answer: C
Explanation:
When you look at the monitor of a machine running Windows 98 and then look at the
monitor of a machine running Windows 2000, it is difficult to tell the two apart. If you
look closely, you will notice that the names of some icons have changed, but for the most
part the two are identical.
Reference:
QUESTION 3:
Which of the following was the first Microsoft operating system to introduce the
Actualtests.com - The Power of Knowing

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GUI as part of the OS, instead of providing a graphic interface to the existing DOS
OS?
A. Windows 3.x
B. Windows NT 4.0
C. Windows 98
D. Windows 95
E. Windows 2000
Answer: D
Explanation:
In the fall of 1995 Microsoft released a major upgrade to the DOS/Windows
environment, called Windows 95. The new product integrated the operating system and
the shell. Where previous versions of Windows simply provide a graphic interface to the
existing DOS OS, the Windows 95 graphical interface is part of the OS.
Reference:
QUESTION 4:
You just completed a hardware upgrade of a Windows 95 home computer, and now
you have to upgrade the operating system. Which of the following is the operating
system you would recommend? (Choose all that apply)
A. Windows NT Workstation
B. Windows 98
C. Windows ME
D. Windows 2000
Answer: B, C
Explanation:
Windows 98 and Windows ME are better suited for home users.
Incorrect Answers:
A, D: Windows NT Workstation and Windows 2000 professional should be installed for
high end users who require higher performance and strong security.
Reference:
QUESTION 5:
Which of the following are tabs that you would not find on the display properties
window of Windows XP computer, but will find on a Windows 98 computer?

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(Choose all that apply)
A. Background
B. Web
C. Settings
D. Screen Saver
Answer: A, B
QUESTION 6:
Of the following display properties tabs, which is common in Windows 2000 and
Windows XP? (Choose all that apply)
A. Appearance
B. Background
C. Web
D. Settings
E. Screen Saver
Answer: A, D, E
QUESTION 7:
Which of the following is a Windows 98 display properties tab that serves the same
purpose as the "Themes" tab in the Windows XP display properties?
A. Appearance
B. Background
C. Web
D. Settings
E. Screen Saver
Answer: B
Explanation:
The one big difference in XP is that the "Background" tab (Windows 9x/2000) changed
to become "Themes" in Windows XP.
Reference:
QUESTION 8:
Which of the following best describes why Microsoft introduced the Windows
Product Activation (WPA) technology?

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A. To keep a record of Windows XP users.

B. To prevent users who don't have internet access from using Windows XP.
C. To cut down on software piracy.
Answer: C
Explanation:
Windows XP is the first operating system to feature Windows Product Activation (WPA)
technology, which was developed to cut down on software piracy.
Reference:
QUESTION 9:
As part of your training, you have just completed installing a graphics card into a
PC running Windows 98 and now need to change the screen resolution. Which of
the following steps would allow you to accomplish this objective the quickest?
A. Left click the desktop, select properties, and then select settings.
B. Right click the desktop, select properties, and then select settings.
C. Left click the start button, select the control panel, select display, and then select
settings.
D. Left click the start button, select settings, select the control panel, select display, and
then select settings.
Answer: B
QUESTION 10:
Which of the following provides a consistent environment for other software to

execute commands?
A. Hard disks
B. Processor
C. Operating System
D. RAM
Answer: C
Explanation:
The Operating System (OS) provides a consistent environment for other software to
execute commands and gives users an interface with the computer so commands can be
sent (input) and receive feedback or results back (output).

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Incorrect Answers:
A: The hard disk is a physical piece of equipment and does not provide for the scenario.
B: The processor is very important but it caries out the instructions not the environment.
D: The RAM is important for the computer but it does not provide the environment.
References:
David Groth and Dan Newland, A+ Complete Study Guide (Second Edition), Sybex Inc,
Alameda, CA, 2001, pp. 476
QUESTION 11:
Which of the following is the method by which a person communicates with a

computer?
A. Preemptive multitasking
B. Graphical user interface (GUI)
C. Source
D. Cooperative multitasking
Answer: B
Explanation:
The user interface is the method used to communicate with a computer. GUIs use a
mouse, touch pad, or keyboard to interact with the computer to issue commands.
Incorrect Answers:
A: This is a multitasking method in which the operating system allots each application a
certain amount of processor time and forcibly takes back control and gives another
application or task access to the processor.
C: The source is the actual code that defines how a piece of software works.
D: This is a multitasking method that depends on the application itself to be responsible
for using and then freeing access to the processor.
References:
QUESTION 12:
Which of the following has a group of computers that have a physical

communication link between them?
A. Graphical user interface (GUI)

B. Cooperative multitasking
C. Source
D. Network
Answer: D

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Explanation:
A network can be classified as any group of computers that have a physical
communication link between them which allows them to share information and resources
quickly and securely.
Incorrect Answers:
A: The user interface is the method used to communicate with a computer. GUIs use a
B: This is a multitasking method that depends on the application itself to be responsible
for using and then freeing access to the processor.
C: The source is the actual code that defines how a piece of software works.
References:
QUESTION 13:
What is the ability of a single application to have multiple requests in to the

processor at one time known as?
A. Graphical user interface (GUI)

B. Source
C. Preemptive multitasking
D. Multithreading
Answer: D
Explanation:
Multithreading is the ability of a single application to have multiple requests in to the
processor at one time which results in faster application performance, because it allows a
program to do many things at once.
Incorrect Answers:
A: The user interface is the method used to communicate with a computer. GUIs use a
B: The source is the actual code that defines how a piece of software works.
C: This is a multitasking method in which the operating system allots each application a
certain amount of processor time and forcibly takes back control and gives another
application or task access to the processor.
References:
QUESTION 14:
Which of the following command syntax allows the user to set or remove file
attributes?

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A. CD
B. MSCDEX
C. ATTRIB
D. DISKCOPY
Answer: C
Explanation:
The ATTRIB command is the command that is used to allow the user to set or remove
file attributes.
Incorrect Answers:
A: This is the command that is used to change your current folder to another folder.
B: This is the command that is used to accesses CD-ROMs.
D: This is the command that is used to duplicate floppy disks.
References:
QUESTION 15:
Which of the following command syntax changes your current folder to another
folder?
A. FORMAT
B. DELTREE
C. ATTRIB
D. CD
Answer: D
Explanation:
The CD command is the command that is used to change your current folder to another
folder.
Incorrect Answers:
A: This is the command that is used to prepare a drive for first time usage.
B: This is the command that is used to deletes files and subdirectories and it is a more
powerful extension of the DEL command.
C: This is the command that is used to allow the user to set or remove file attributes.
References:
QUESTION 16:
Which of the following command syntax can be used to examines the hard drives of
the computer?

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A. MSCDEX
B. CHECKDSK
C. FORMAT
D. ATTRIB
Answer: B
Explanation:
The CHECKDSK command is the command that is used to examine the hard drive of
your computer.
Incorrect Answers:
A: This is the command that is used to accesses CD-ROMs.
C: This is the command that is used to prepare a drive for first time usage.
D: This is the command that is used to allow the user to set or remove file attributes.
References:
QUESTION 17:
Which of the following command syntax can be used to copy a file to another
directory?
A. CHECKDSK
B. FORMAT
C. MSCDEX
D. COPY
Answer: D
Explanation:
The COPY command is the command that is used to copy files from one location to
another location.
Incorrect Answers:
A: This is the command that is used to examine the hard drive of your computer.
B: This is the command that is used to prepare a drive for first time usage.
C: This is the command that is used to accesses CD-ROMs.
References:
QUESTION 18:
Which of the following command syntax can be used to defragment or reorganize

the files on the computers hard drives, which usually results in better performance?

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A. DEL
B. CHECKDSK
C. CD
D. DEFRAG
Answer: D
Explanation:
The DEFRAG command is the command that is used to defragment or reorganize the
files on the computers hard drives, which usually results in better performance.
Incorrect Answers:
A: This is the command that is used to delete a file.
B: This is the command that is used to examine the hard drive of your computer.
C: This is the command that is used to change your current folder to another folder.
References:
QUESTION 19:
Which of the following command syntax can be used to delete files from your hard
drive?
A. MSCDEX
B. FORMAT
C. CHECKDSK
D. DEL
Answer: D
Explanation:
The DEL command is the command that is used for the deletion of files individually.
Incorrect Answers:
A: This is the command that is used to accesses CD-ROMs.
B: This is the command that is used to prepare a drive for first time usage.
C: This is the command that is used to examine the hard drive of your computer.
References:
QUESTION 20:
Which of the following command syntax can be used to delete files and
subdirectories and is a more powerful extension of the DEL command?

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A. CHECKDSK
B. COPY
C. FORMAT
D. DELTREE
Answer: D
Explanation:
The DELTREE command is the command that is used to delete files and subdirectories
and is a more powerful extension of the DEL command.
Incorrect Answers:
B: This is the command that is used to copy a file from one location to another location.
C: This is the command that is used to prepare a drive for first time usage.
References:
QUESTION 21:
Which of the following command syntax can be used to display the contents of the
current folder?
A. FORMAT
B. CHECKDSK
C. DIR
D. DEFRAG
Answer: C
Explanation:
The DIR command is the command that is used to display the contents of the current
folder.
Incorrect Answers:
A: This is the command that is used to prepare a drive for first time usage.
D: This is the command that is used to defragment or reorganize the files on the
computers hard drives, which usually results in better performance.
References:
QUESTION 22:
Which of the following command syntax can be used to duplicate floppy disks?

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A. CHECKDSK
B. DEFRAG
C. DEL
D. DISKCOPY
Answer: D
Explanation:
The DISKCOPY command is the command that is used for the Duplication of a floppy
disk.
Incorrect Answers:
B: This is the command that is used to defragment or reorganize the files on the
C: This is the command that is used for the deletion of files individually.
References:
QUESTION 23:
Which of the following command syntax can be used to list the recently issued
commands with a prompt session?
A. COPY
B. CHECKDSK
C. DOSKEY
D. DELTREE
Answer: C
Explanation:
The DOSKEY command is the command that is used to list the recently issued
commands with a prompt session.
Incorrect Answers:
A: This is the command that is used to copy a file from one location to another location.
D: This is the command that is used to delete files and subdirectories and is a more
References:
QUESTION 24:
Which of the following command syntax can be used to create, delete and manage

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hard disk partitions?
A. DIR
B. DEFRAG
C. COPY
D. FDISK
Answer: D
Explanation:
The FDISK command is the command that is used to create, delete and manage hard disk
partitions.
Incorrect Answers:
A: This is the command that is used to displays the contents of the current folder.
C: This is the command that is used to copy a file from one location to another location.
References:
QUESTION 25:
Which of the following command syntax can be used to prepare a drive for first
time usage?
A. CHECKDSK
B. DEFRAG
C. FORMAT
D. COPY
Answer: C
Explanation:
The FORMAT command is the command that is used to prepare a drive for first time
usage.
Incorrect Answers:
D: This is the command that is used to copy a file from one location to another location.
References:

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QUESTION 26:
Which of the following command syntax can be used for the creation of a new
folder?
A. CD
B. DISKCOPY
C. CHECKDSK
D. MD
Answer: D
Explanation:
The MD command is the command that is used for the creation of a new folder.
Incorrect Answers:
B: This is the command that is used to duplicate a floppy disk.
C: This is the command that is used to examine the hard drive of your computer.
References:
QUESTION 27:
Which of the following command syntax can be used to provide information on how
much memory is available to the system?
A. CHECKDSK
B. DISKCOPY
C. MEM
D. MSCDEX
Answer: C
Explanation:
The MEM command is the command that is used to provide information on how much
memory is available to the system.
Incorrect Answers:
B: This is the command that is used to duplicate a floppy disk.
D: This is the command that is used to accesses CD-ROMs.
References:

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QUESTION 28:
Which of the following command syntax can be used to move files from one location
to another?
A. CD
B. MD
C. DIR
D. MOVE
Answer: D
Explanation:
The MOVE command is the command that is used to move files from one location to
another.
Incorrect Answers:
B: This is the command that is used for the creation of new folders.
C: This is the command that is used to display the contents of the current folder.
References:
QUESTION 29:
Which of the following command syntax can be used to access CD-ROMs?
A. CD
B. MD
C. MSCDEX
D. DELTREE
Answer: C
Explanation:
The MSCDEX command is the command that is used to access CD-ROM drives.
Incorrect Answers:
B: This is the command that is used for the creation of new folders.
D: This is the command that is used to delete files and subdirectories and is a more
References:

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QUESTION 30:
Which of the following command syntax can be used to rename the original file to
something else?
A. CD
B. DIR
C. MD
D. REN
Answer: D
Explanation:
The REN command is the command that is used for the renaming of your files.
Incorrect Answers:
B: This is the command that is used to displays the contents of the current folder.
C: This is the command that is used for the creation of new folders.
References:
QUESTION 31:
Which of the following command syntax can be used to examine the hard drives of
the computer?
A. DEFRAG
B. COPY
C. DIR
D. SCANDISK
Answer: D
Explanation:
The SCANDISK command is the command that can be used to examine the hard drives
as it is the same as the CHECKDSK command.
Incorrect Answers:
A: This is the command that is used to defragment or reorganize the files on the
C: This is the command that is used to displays the contents of the current folder.
References:

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QUESTION 32:
Which of the following command syntax can be used to scan the Registry by starting
a Windows application that checks for errors and allows you to back up the
Registry files?
A. COPY
B. DIR
C. SCANREG
D. DEFRAG
Answer: C
Explanation:
The SCANREG command is the command that is used to scan the Registry by starting a
Windows application that checks for errors and allows you to back up the Registry files.
Incorrect Answers:
A: This is the command that is used to copy a file from one location to another location.
References:
QUESTION 33:
Which of the following command syntax can be used to set the version and reports
version numbers of DOS utilities?
A. SETVER
B. XCOPY
C. DIR
D. DEFRAG
Answer: A
Explanation:
The SETVER command is the command that is used to set the version and reports
version numbers of DOS utilities.
Incorrect Answers:
B: This is the command that is used to duplicate files and subdirectories and it is an
extension of the COPY command.
C: This is the command that is used to displays the contents of the current folder.

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References:
QUESTION 34:
Which of the following command syntax can be used to prepare the hard drive to be
used to start a computer?
A. SETVER
B. SYS
C. DEFRAG
D. SCANREG
Answer: B
Explanation:
The SYS command is the command that is used to prepare the hard drive to be used to
start a computer.
Incorrect Answers:
A: This is the command that is used to set the version and reports version numbers of
DOS utilities.
C: This is the command that is used to defragment or reorganize the files on the
D: This is the command that is used to scan the Registry by starting a Windows
application that checks for errors and allows you to back up the Registry files.
References:
QUESTION 35:
Which of the following command syntax can be used to check the current version of
the operating system?
A. VER
B. DIR
C. DEFRAG
D. SCANREG
Answer: A
Explanation:
The VER command is the command that is used to check the current version of the
operating system.
Incorrect Answers:

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D: This is the command that is used to scan the Registry by starting a Windows
References:
QUESTION 36:
Which of the following command syntax can be used to duplicate files and
subdirectories and is also an extension of the COPY command?
A. SCANREG
B. COPY
C. DEFRAG
D. XCOPY
Answer: D
Explanation:
The XCOPY command is the command that is used to duplicate files and subdirectories
and is also an extension of the COPY command.
Incorrect Answers:
A: This is the command that is used to scan the Registry by starting a Windows
References:
QUESTION 37:
What is the purpose and function of the ATTRIB command?
A. Allows you to delete a file from the folder

B. Allows you to copy a file into another directory
C. Allows you to set or remove file attributes
D. Allows you to change your current folder to another folder
Answer: C
Explanation:

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The purpose and function of the ATTRIB command is to let you set or remove file
attributes.
Incorrect Answers:
A: This is the purpose and function of the DEL command.
B: This is the purpose and function of the COPY command.
D: This is the purpose and function of the CD command.
References:
QUESTION 38:
What is the purpose and function of the CD command?

C. Allows you to change your current folder to another folder
D. Allows you to display the contents of the current folder
Answer: C
Explanation:
The purpose and function of the CD command is to allow you to change your current
folder to another folder.
Incorrect Answers:
D: This is the purpose and function of the DIR command.
References:
QUESTION 39:
What is the purpose and function of the CHECKDSK command?
A. Allows you to examines the hard drives of the computer

B. Allows you to delete a file from the folder
C. Allows you to copy a file into another directory
D. Allows you to change your current folder to another folder
Answer: A
Explanation:
The purpose and function of the CHECKDSK command is to allow you to examine the
hard drives of the computer.

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Incorrect Answers:
B: This is the purpose and function of the DEL command.
C: This is the purpose and function of the COPY command.
D: This is the purpose and function of the CD command.
References:
QUESTION 40:
What is the purpose and function of the COPY command?
A. Allows you to copy a file into another directory

B. Allows you to set or remove file attributes
D. Allows you to duplicate floppy disks
Answer: A
Explanation:
The purpose and function of the COPY command is to allow you to copy a file into
another directory.
Incorrect Answers:
B: This is the purpose and function of the ATTRIB command.
C: This is the purpose and function of the CD command.
D: This is the purpose and function of the COPYDISK command.
References:
QUESTION 41:
What is the purpose and function of the DEFRAG command?

C. Allows you to duplicate floppy disks
D. Allows you to defragment (reorganize) the files on your computers hard drives,
resulting in better performance
Answer: D
Explanation:
The purpose and function of the DEFRAG command is to allows you to defragment
(reorganize) the files on your computers hard drives, resulting in better performance.
Incorrect Answers:

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C: This is the purpose and function of the DISKCOPY command.
References:
QUESTION 42:
What is the purpose and function of the DEL command?
A. Allows you to duplicate floppy disks

D. Allows you to delete a file from the folder
Answer: D
Explanation:
The purpose and function of the DEL command is to allow you to delete a file from the
computer.
Incorrect Answers:
A: This is the purpose and function of the DISKCOPY command.
References:
QUESTION 43:
What is the purpose and function of the DELTREE command?
A. Allows you to copy a file into another directory

B. Allows you to change your current folder to another folder
D. Allows you to delete files and subdirectories and is a more powerful extension of the
DEL command
Answer: D
Explanation:
The purpose and function of the DELTREE command is to allow you to delete files and
subdirectories and is a more powerful extension of the DEL command.
Incorrect Answers:
A: This is the purpose and function of the COPY command.

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B: This is the purpose and function of the CD command.

C: This is the purpose and function of the DISKCOPY command.
References:
QUESTION 44:
What is the purpose and function of the DIR command?

C. Allows you to delete a file from the folder
Answer: D
Explanation:
The purpose and function of the DIR command is to allow you to display the contents of
the current folder.
Incorrect Answers:
C: This is the purpose and function of the DEL command.
References:
QUESTION 45:
What is the purpose and function of the DISKCOPY command?
A. Allows you to duplicates floppy disks

Answer: A
Explanation:
The purpose and function of the DISKCOPY command is to allow you to duplicate
floppy disks.
Incorrect Answers:
D: This is the purpose and function of the DIR command.

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References:
QUESTION 46:
What is the purpose and function of the DOSKEY command?
A. Allows you to set or remove file attributes

C. Allows you to list the recently issued commands with a prompt session
D. Allows you to delete files and subdirectories and is a more powerful extension of the
DEL command
Answer: C
Explanation:
The purpose and function of the DOSKEY command is to allow you to list the recently
issued commands with a prompt session.
Incorrect Answers:
A: This is the purpose and function of the ATTRIB command.
D: This is the purpose and function of the DELTREE command.
References:
QUESTION 47:
What is the purpose and function of the FDISK command?
A. Allows you to create a new folder

B. Allows you to prepare a drive for use
C. Allows you to create, delete and manage hard disk partitions
D. Allows you to list the recently issued commands with a prompt session
Answer: C
Explanation:
The purpose and function of the FDISK command is to allow you to create, delete and
manage hard disk partitions.
Incorrect Answers:
A: This is the purpose and function of the MD command.
B: This is the purpose and function of the FORMAT command.
D: This is the purpose and function of the DOSKEY command.
References:

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QUESTION 48:
What is the purpose and function of the FORMAT command?

B. Allows you to delete files and subdirectories and is a more powerful extension of the
DEL command
D. Allows you to prepare a drive for use
Answer: D
Explanation:
The purpose and function of the FORMAT command is to allow you to prepare a drive
for first time usage.
Incorrect Answers:
B: This is the purpose and function of the DELTREE command.
References:
QUESTION 49:
What is the purpose and function of the MD command?

B. Allows for the creation of new folders
Answer: B
Explanation:
The purpose and function of the MD command is to allow you to create new folders.
Incorrect Answers:
A: This is the purpose and function of the COPYDISK command.
D: This is the purpose and function of the DEL command.
References:

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QUESTION 50:
What is the purpose and function of the MEM command?
A. Allows you to access the CD-ROMs

B. Allows you to move files from one folder to another
C. Allows you to prepare a drive for usage
D. Allows you to provide information on how much memory is available to the system
Answer: D
Explanation:
The purpose and function of the MEM command is to allow you to provide information
on how much memory is available to the system.
Incorrect Answers:
A: This is the purpose and function of the MSCDEX command.
B: This is the purpose and function of the MOVE command.
C: This is the purpose and function of the FORMAT command.
References:
QUESTION 51:
What is the purpose and function of the MOVE command?

B. Allows you to change your current folder to another folder
C. Allows you to provide information on how much memory is available to the system
D. Allows you to move files from one folder to another
Answer: D
Explanation:
The purpose and function of the MOVE command is to allow you to move files from one
folder to another.
Incorrect Answers:
B: This is the purpose and function of the CD command.
C: This is the purpose and function of the MEM command.
References:

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QUESTION 52:
What is the purpose and function of the MSCDEX command?
A. Allows you to change your current folder to another folder

C. Allows you to create, delete and manage hard disk partitions
D. Allows you to access CD-ROMs
Answer: D
Explanation:
The purpose and function of the MSCDEX command is to allow you to access the
CD-ROMs.
Incorrect Answers:
A: This is the purpose and function of the CD command.
C: This is the purpose and function of the FDISK command.
References:
QUESTION 53:
What is the purpose and function of the REN command?
A. Allows you to examine the hard drives at the computer

B. Allows you to renames a file
C. Allows you to access the CD-ROMs
D. Allows you to move files from one folder to another
Answer: B
Explanation:
The purpose and function of the REN command is to allow you to rename files.
Incorrect Answers:
A: This is the purpose and function of the SCANDISK command.
C: This is the purpose and function of the MSCDEX command.
D: This is the purpose and function of the MOVE command.
References:
QUESTION 54:
What is the purpose and function of the SCANDISK command?

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A. Allows you to examine the hard drives of the computer

B. Allows you to delete files and subdirectories and is a more powerful extension of the
DEL command
Answer: A
Explanation:
The purpose and function of the SCANDISK command is to allow you to examine the
hard drives of the computer and is similar to CHECKDSK.
Incorrect Answers:
B: This is the purpose and function of the DELTREE command.
C: This is the purpose and function of the COPYDISK command.
D: This is the purpose and function of the DEL command.
References:
QUESTION 55:
What is the purpose and function of the SCANREG command?
A. Allows you to rename a file

B. Allows you to create a new folder
C. Allows you to scan the Registry by starting a Windows application that checks for
errors and allows you to back up the Registry files
Answer: C
Explanation:
The purpose and function of the SCANREG command is to allow you to scan the
Registry by starting a Windows application that checks for errors and allows you to back
up the Registry files.
Incorrect Answers:
A: This is the purpose and function of the REN command.
B: This is the purpose and function of the MD command.
D: This is the purpose and function of the MSCDEX command.
References:
QUESTION 56:

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What is the purpose and function of the SETVER command?
A. Allows you to duplicates floppy disks

B. Allows you to access CD-ROMs
C. Allows you to scan the Registry by starting a Windows application that checks for
D. Allows you to set the version and reports version numbers of DOS utilities
Answer: D
Explanation:
The purpose and function of the SETVER command is to allow you to set the version and
reports version numbers of DOS utilities.
Incorrect Answers:
B: This is the purpose and function of the MSCDEX command.
C: This is the purpose and function of the SCANREG command.
References:
QUESTION 57:
What is the purpose and function of the SYS command?
A. Allows you to prepare a drive to be used to start a computer

B. Allows you to rename a file
C. Allows you to set the version and reports version numbers of DOS utilities
Answer: A
Explanation:
The purpose and function of the SYS command is to allow you to prepare a drive for
starting the computer.
Incorrect Answers:
B: This is the purpose and function of the REN command.
C: This is the purpose and function of the SETVER command.
D: This is the purpose and function of the MSCDEX command.
References:
QUESTION 58:
What is the purpose and function of the VER command?

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A. Allows you to prepares a drive to be used to start a computer

B. Allows you to scan the Registry by starting a Windows application that checks for
C. Allows you to rename a file
D. Allows you to check the current version of the operating system
Answer: D
Explanation:
The purpose and function of the VER command is to allow you to check the current
version of the operating system.
Incorrect Answers:
A: This is the purpose and function of the SYS command.
B: This is the purpose and function of the SCANREG command.
C: This is the purpose and function of the REN command.
References:
QUESTION 59:
What is the purpose and function of the XCOPY command?

D. Allows you to duplicate files and subdirectories and is an extension of the COPY
command
Answer: D
Explanation:
The purpose and function of the XCOPY command is to allow you to duplicate files and
subdirectories and is an extension of the COPY command.
Incorrect Answers:
References:
QUESTION 60:
You are in the process of upgrading your computer to Windows 95 but you need to

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ignore the existing installation when running the Windows 95 Setup, which of the
command line options would you use?
A. /is
B. /d
C. /l
D. /iq
Answer: B
Explanation:
The /d command is used to let setup know it must ignore the existing installation and
only applies for upgrades.
Incorrect Answers:
A: The /is command is used to tell setup to skip the routine system check.
C: The /l command is used to activate the Logitech mouse.
D: The /iq command is used to skip the test for cross-linked files.
References:
QUESTION 61:
You are in the process of upgrading your computer to Windows 95 but you need the
Windows 95 Setup to use a preconfigured setup file for the installation, which of the
A. /is
B. /d
C. /l
D. Setup <filename.ini>
Answer: D
Explanation:
The Setup <filename.ini> command is used to specify the preconfigured setup file that
Setup should use and the command is used without the < and >.
Incorrect Answers:
B: The /d command is used to let setup ignore existing installations and is used only in
upgrades.
References:

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QUESTION 62:
You are in the process of upgrading your computer to Windows 95 you know your
computer has enough disk space so you want to have the Windows 95 Setup skip the
disk space check, which of the command line options would you use?
A. /l
B. /is
C. /id
D. /iq
Answer: C
Explanation:
The /id command is used to let setup skip the disk space check.
Incorrect Answers:
A: The /l command is used to activate the Logitech mouse.
B: The /is command is used to tell setup to skip the routine system check
References:
QUESTION 63:
You are in the process of upgrading your computer to Windows 95 and you want to
speedup the installation by skipping the cross-linked files check, which of the
A. /p
B. /n
C. /id
D. /iq
Answer: D
Explanation:
The /iq command is used to skip the test for cross-linked files.
Incorrect Answers:
A: The /p command is used to let setup to skip the check for any Plug and Play devices.
B: The /n command is used to let setup run without the mouse.
C: The /id command is used to let setup skip the disk space check.
References:

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QUESTION 64:
You are in the process of upgrading your computer to Windows 95 and you want to
speedup the installation by skipping the routine system check, which of the
A. /id
B. /n
C. /is
D. /iq
Answer: C
Explanation:
The /is command is used to tell setup to skip the routine system check.
Incorrect Answers:
A: The /id command is used to let setup skip the disk space check.
References:
QUESTION 65:
skip the check for Terminate and Stay Resident programs (TSRs), which of the
A. /it
B. /n
C. /id
D. /T:C:\temp
Answer: A
Explanation:
The /it command is used to let setup skip the check for Terminate and Stay Resident
programs (TSRs).
Incorrect Answers:
C: The /id command is used to let setup skip the disk space check.
D: The /T:C:\temp is used to let setup copy the temporary files used there.
References:

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QUESTION 66:
have the Logitech mouse enabled during the setup, which of the command line
options would you use to activate the mouse?
A. /is
B. /l
C. /p
D. /n
Answer: B
Explanation:
The /l command is used to activate the Logitech mouse.
Incorrect Answers:
C: The /p command is used to let setup to skip the check for any Plug and Play devices.
D: The /n command is used to let setup run without the mouse.
References:
QUESTION 67:
have the Windows 95 Setup run without the mouse, which of the command line
options would you use?
A. /n
B. /T:C:\tmp
C. /is
D. /iq
Answer: A
Explanation:
The /n command is used to let setup run without the mouse.
Incorrect Answers:
B: The /T:C:\temp is used to let setup copy the temporary files used there.
C: The /is command is used to tell setup to skip the routine system check.
References:

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QUESTION 68:
You are in the process of upgrading your computer to Windows 95 but you need
have the setup skip the check for any Plug-and-Play devices, which of the command
line options would you use?
A. /n
B. /id
C. /p
D. /it
Answer: C
Explanation:
The /p command is used to let setup to skip the check for any Plug and Play devices.
Incorrect Answers:
A: The /n command is used to let setup run without the mouse.
B: The /id command is used to let setup skip the disk space check.
D: The /it command is used to let setup skip the check for Terminate and Stay Resident
programs (TSRs).
References:
QUESTION 69:
specify where setup should place the temporary files, which of the command line
A. /p
B. /n
C. /T:C:\tmp
D. /it
Answer: C
Explanation:
The /T:C:\temp command is used to let setup copy the temporary files used there.
Incorrect Answers:
A: The /p command is used to let setup to skip the check for any Plug and Play devices.
D: The /it command is used to let setup skip the check for Terminate and Stay Resident
programs (TSRs).
References:

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QUESTION 70:
You are in the process of performing a clean installation of Windows 2000 on your
computer and you need to specify where setup can locate the Windows 2000 source
files, which of the command line options would you use?
A. /t:tempdrive
B. /u:answerfile
C. /e:command
D. /s:sourcepath
Answer: D
Explanation:
The /s:sourcepath command is used to let setup know where the installation source files
are located.
Incorrect Answers:
A: The /t:tempdrive command is used to specify where temporary files should be copied
to.
B: The /u:answerfile command is used to run the installation without user intervention.
C: The /e:command, command is used to let setup execute another command after it has
finished.
References:
QUESTION 71:
computer and you need to specify where setup should place the temporary files
used, which of the command line options would you use?
A. /u:answerfile
B. /udf:id [,UDB_file]
C. /e:command
D. /t:tempdrive
Answer: D
Explanation:
The /t:tempdrive command is used to specify where temporary files should be copied to.
Incorrect Answers:
A: The /u:answerfile command is used to run the installation without user intervention.

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B: The /udf:id [,UDB_file] command is used to allow certain values that need to be
unique to be set separately for each computer installed.
finished.
References:
QUESTION 72:
computer and you need to run it unattended to provide the responses, which of the
A. /t:tempdrive
B. /s:sourcepath
C. /u:answerfile
D. /e:command
Answer: C
Explanation:
The /u:answerfile command is used to run the installation without user intervention.
Incorrect Answers:
to.
B: The /s:sourcepath command is used to let setup know where the installation source
files are located.
D: The /e:command, command is used to let setup execute another command after it has
finished.
References:
QUESTION 73:
computer and you need the setup to use accessibility options, which of the command
line options would you use?
A. /t:tempdrive
B. /e:command
C. /a
D. /s:sourcepath
Answer: C

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Explanation:
The /a command is used to tell setup to enable accessibility options.
Incorrect Answers:
to.
B: The /e:command, command is used to let setup execute another command after it has
finished.
D: The /s:sourcepath command is used to let setup know where the installation source
files are located.
References:
QUESTION 74:
You are in the process of performing a clean installation of Windows 2000 on

multiple computers, which of the command line options would you use?
A. /u:answerfile
B. /t:tempdrive
C. /udf:id [,UDB_file]
D. /s:sourcepath
Answer: C
Explanation:
The /udf:id [,UDB_file] command is used to allow certain values that need to be unique
to be set separately for each computer installed.
Incorrect Answers:
A: The /u:answerfile command is used to run the installation without user intervention.
B: The /t:tempdrive command is used to specify where temporary files should be copied
to.
files are located.
References:
QUESTION 75:
computer and you need to let the setup run another command after the setup
completes, which of the command line options would you use?
A. /s:sourcepath

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B. /e:command
C. /a
D. /t:tempdrive
Answer: B
Explanation:
The /e:command, command is used to let setup execute another command after it has
finished.
Incorrect Answers:
A: The /s:sourcepath command is used to let setup know where the installation source
files are located.
C: The /a command is used to tell setup to enable accessibility options.
D: The /t:tempdrive command is used to specify where temporary files should be copied
to.
References:
QUESTION 76:
You are in the process of performing an installation of Windows 2000 using

WINNT32.exe on your computer and you need to specify where the Windows 2000
source files are located, which of the command line options would you use?
A. /unattend
B. /cmd: command_line
C. /s:sourcepath
D. /checkupgradeonly
Answer: C
Explanation:
are located.
Incorrect
Answer:
A: The /unattend command is used to run the installation without user intervention.
B: The /cmd: command_line command is used to let setup execute another command
after it has finished.
D: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.
References:

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QUESTION 77:

WINNT32.exe on your computer and you need to specify where setup is to place the
temporary files, which of the command line options would you use?
A. /unattend
B. /s:sourcepath
C. /cmd: command_line
D. /tempdrive: drive_letter
Answer: D
Explanation:
The /tempdrive: drive_letter command is used to specify where setup must copy the
temporary files used.
Incorrect Answers:
files are located.
C: The /cmd: command_line command is used to let setup execute another command
References:
QUESTION 78:
You are in the process of performing a installation of Windows 2000 using

WINNT32.exe on your computer and you need to run the setup without any user
intervention, which of the command line options would you use?
A. /unattend
C. /checkupgradeonly
D. /debug[level]: [filename]
Answer: A
Explanation:
The /unattend command is used to run the installation without user intervention.
Incorrect Answers:
C: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.

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D: The /debug[level]: [filename] command is used to troubleshoot problems during an

upgrade.
References:
QUESTION 79:

WINNT32.exe on your computer and you need to specify custom settings for
computers during an unattended installation, which of the command line options
would you use?
A. /unattend
D. /unattend[num]: [answer_file]
Answer: D
Explanation:
The /unattand[num]: [answer_file] command is used to allow you to specify custom
settings for computers during an unattended installation.
Incorrect Answers:
C: The /udf:id [,UDB_file] command is used to allow certain values that need to be
References:
QUESTION 80:

WINNT32.exe on your computer and you need to have the setup execute another
command or batch file after setup is finished, which of the command line options
would you use?
A. /debug[level]: [filename]
B. /udf:id [,UDB_file]
C. /s:sourcepath
D. /cmd: command_line
Answer: D

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Explanation:
The /cmd: command_line command is used to let setup execute another command after it
has finished.
Incorrect Answers:
A: The /debug[level]: [filename] command is used to troubleshoot problems during an
upgrade.
C: The /s:sourcepath command is used to let setup know where the installation source
files are located.
References:
QUESTION 81:

WINNT32.exe on your computer and you need to troubleshoot problems during an
upgrade, which of the command line options would you use?
A. /s:sourcepath
B. /unattend
C. /debug[level]: [filename]
D. /makelocalsource
Answer: C
Explanation:
The /debug[level]: [filename] command is used to troubleshoot problems during an
upgrade.
Incorrect Answers:
files are located.
B: The /unattend command is used to run the installation without user intervention.
D: The /makelocalsource command is used to let setup copy the entire CD to the
hard drive and speeds up the installation.
References:
QUESTION 82:

WINNT32.exe on your computer and you need to specify certain values that need to
be unique separately for each computer installed, which of the command line

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A. /cmd: command_line
B. /checkupgradeonly
Answer: C
Explanation:
Incorrect Answers:
A: The /cmd: command_line command is used to let setup execute another command
B: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.
D: The /tempdrive: drive_letter command is used to specify where setup must copy the
References:
QUESTION 83:

WINNT32.exe on your computer and you need to test the setup incase of problems
occurring, which of the command line options would you use?
A. /checkupgradeonly
B. /tempdrive: drive_letter
C. /makelocalsource
D. /s:sourcepath
Answer: A
Explanation:
The /checkupgradeonly command is used to perform all the steps of an upgrade, but only
as a test.
Incorrect Answers:
B: The /tempdrive: drive_letter command is used to specify where setup must copy the
C: The /makelocalsource command is used to let setup copy the entire CD to the hard
drive and speeds up the installation.
D:

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are located.
References:
QUESTION 84:

WINNT32.exe on your computer and you need to make a copy of the source CD on
the local hard drive, which of the command line options would you use?
A. /s:sourcepath
B. /unattend
C. /makelocalsource
Answer: C
Explanation:
The /makelocalsource command is used to let setup copy the entire CD to the hard drive
and speeds up the installation.
Incorrect Answers:
files are located.
D: The /tempdrive: drive_letter command is used to specify where setup must copy the
References:
QUESTION 85:
You are in the process of upgrading your computer to Windows 95 and you run the
setup using the /T:C:\temp command, which of the following is the result of your
actions?
A. Used to enable a Logitech mouse during setup

B. Causes Setup to run without a mouse
C. Used to tell Setup to skip the check for any Plug-and-Play devices
D. Used to specify which directory Setup will copy the temporary files to
Answer: D
Explanation:
The /T:C:\temp command is used to let setup copy the temporary files used there.

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Incorrect Answers:
A: The /l command is used to activate the Logitech mouse during setup.
C: The /p command is used to let setup to skip the check for any Plug and Play devices.
References:
QUESTION 86:
setup using the /n command, which of the following is the result of your actions?
A. Used to specify which directory Setup will copy the temporary files to
B. Used to tell Setup to skip the check for any Plug-and-Play devices
C. Causes Setup to run without a mouse
D. Used to enable a Logitech mouse during setup
Answer: C
Explanation:
The /n command is used to let setup run without the mouse.
Incorrect Answers:
A: The /T:C:\temp command is used to let setup copy the temporary files used there.
B: The /p command is used to let setup to skip the check for any Plug and Play devices.
D: The /l command is used to activate the Logitech mouse.
References:
QUESTION 87:
setup using the /l command, which of the following is the result of your actions?
A. Causes Setup to run without a mouse

C. Used to enable a Logitech mouse during setup
Answer: C
Explanation:
The /l command is used to activate the Logitech mouse.
Incorrect Answers:

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D: The /T:C:\temp command is used to let setup copy the temporary files used there.
References:
QUESTION 88:
setup using the /p command, which of the following is the result of your actions?
A. Used to tell Setup to ignore your existing copy of Windows

B. Used to tell Setup to skip the test for cross-linked files
C. Used to tell Setup to skip the check for any Plug-and-Play devices
D. Used to specify the preconfigured setup file that Setup should use
Answer: C
Explanation:
The /p command is used to let setup to skip the check for any Plug and Play devices.
Incorrect Answers:
A: The /d command is used to let setup ignore existing installations and is used only in
upgrades.
B: The /iq command is used to skip the test for cross-linked files.
D: The Setup <filename.ini> command is used to specify the preconfigured setup file that
References:
QUESTION 89:
setup using the <filename> command, which of the following is the result of your
actions?
A. Causes Setup to run without a mouse

C. Used to tells Setup to skip the check for Terminate and Stay Resident programs
(TSRs)
D. Used to specify the preconfigured setup file that Setup should use
Answer: D
Explanation:
The Setup <filename.ini> command is used to specify the preconfigured setup file that

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Incorrect Answers:
C: The /it command is used to let setup skip the check for Terminate and Stay Resident
programs (TSRs).
References:
QUESTION 90:
setup using the /iq command, which of the following is the result of your actions?
A. Used to tell Setup to skip the test for cross-linked files

B. Used to specify the preconfigured setup file that Setup should use
C. Used to enable a Logitech mouse during setup
D. Used to tell Setup to skip the check for any Plug-and-Play devices
Answer: A
Explanation:
The /iq command is used to skip the test for cross-linked files.
Incorrect Answers:
B: The Setup <filename.ini> command is used to specify the preconfigured setup file that
D: The /p command is used to let setup to skip the check for any Plug and Play devices.
References:
QUESTION 91:
setup using the /is command, which of the following is the result of your actions?
A. Used to tell Setup to skip the test for cross-linked files

B. Used to tell Setup to skip the routine system check
C. Used to specify which directory Setup will copy the temporary files to
D. Causes Setup to run without a mouse
Answer: B
Explanation:

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The /is command is used to tell setup to skip the routine system check.
Incorrect Answers:
A: The /iq command is used to skip the test for cross-linked files.
C: The /T:C:\temp command is used to let setup copy the temporary files used there.
References:
QUESTION 92:
setup using the /d command, which of the following is the result of your actions?
A. Used to tells Setup to skip the check for Terminate and Stay Resident programs
(TSRs)
C. Used to tell Setup to ignore your existing copy of Windows
Answer: C
Explanation:
The /d command is used to let setup ignore existing installations and is used only in
upgrades.
Incorrect Answers:
A: The /it command is used to let setup skip the check for Terminate and Stay Resident
programs (TSRs).
D: The /T:C:\temp command is used to let setup copy the temporary files used there.
References:
QUESTION 93:
setup using the /it command, which of the following is the result of your actions?
A. Used to specify the preconfigured setup file that Setup should use
C. Used to tells Setup to skip the check for Terminate and Stay Resident programs
(TSRs)
D. Used to tell Setup to skip the check for any Plug-and-Play devices
Answer: C

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Explanation:
The /it command is used to let setup skip the check for Terminate and Stay Resident
programs (TSRs).
Incorrect Answers:
A: The Setup <filename.ini> command is used to specify the preconfigured setup file that
D: The /p command is used to let setup to skip the check for any Plug and Play devices.
References:
QUESTION 94:
setup using the /id command, which of the following is the result of your actions?
A. Used to tell Setup to skip the disk space check

B. Used to tells Setup to ignore your existing copy of Windows
C. Used to specify which directory Setup will copy the temporary files to
D. Causes Setup to run without a mouse
Answer: A
Explanation:
The /id command is used to let setup skip the disk space check.
Incorrect Answers:
B: The /d command is used to let setup ignore existing installations and is used only in
upgrades.
C: The /T:C:\temp command is used to let setup copy the temporary files used there.
QUESTION 95:
You are in the process of performing a clean installation of Windows 2000 and you
run the setup using the /udf:id [,UDB_file] command, which of the following is the
result of your actions?
A. Used to allow you to specify the drive the setup uses to store temporary installation
files
B. Used to allow you to add a command to execute at the end of Setup
C. Used to tell Setup to enable accessibility options
D. Used to allow certain values that need to be unique to be set separately for each
computer installed

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Answer: D
Explanation:
Incorrect Answers:
to.
finished.
References:
QUESTION 96:
run the setup using the /e:command, command, which of the following is the result
of your actions?
A. Used to allow certain values that need to be unique to be set separately for each
computer installed
B. Used to allow you to specify the location of the Windows 2000 source files
D. Used to allow you to specify the drive the setup uses to store temporary installation
files
E. Used to allow you to add a command to execute at the end of Setup
Answer: E
Explanation:
The /e:command, command is used to let setup execute another command after it has
finished.
Incorrect Answers:
A: The /udf:id [,UDB_file] command is used to allow certain values that need to be
files are located.
C: Not used for accessibility options
to.
References:

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QUESTION 97:
run the setup using the /a command, which of the following is the result of your
actions?
A. Used to allow you to specify the location of the Windows 2000 source files
B. Used to allow you to specify the drive the setup uses to store temporary installation
files
C. Used to allow you to add a command to execute at the end of Setup
D. Used to tell Setup to enable accessibility options
Answer: D
Explanation:
The /a command is used to tell setup to enable accessibility options.
Incorrect Answers:
files are located.
B: The /t:tempdrive command is used to specify where temporary files should be copied
to.
finished.
References:
QUESTION 98:
run the setup using the /u:answerfile command, which of the following is the result
of your actions?
A. Used to run the setup unattended requiring no user intervention

B. Used to allow certain values that need to be unique to be set separately for each
computer installed
C. Used to allow you to add a command to execute at the end of Setup
files
Answer: A
Explanation:
The /u:answerfile command is used to run the installation without user intervention.
Incorrect Answers:

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finished.
to.
References:
QUESTION 99:
run the setup using the /s:sourcepath command, which of the following is the result
of your actions?
A. Used to tell Setup to enable accessibility options

computer installed
C. Used to allow you to specify the location of the Windows 2000 source files
D. Used to run the setup unattended requiring no user intervention
Answer: C
Explanation:
are located.
Incorrect Answers:
A: The /a command is used to tell setup to enable accessibility options.
D: The /u:answerfile command is used to run the installation without user intervention.
References:
QUESTION 100:
run the setup using the /t:tempdrive command, which of the following is the result
of your actions?
A. Used to allow you to specify the location of the Windows 2000 source files
B. Used to allow you to add a command to execute at the end of Setup
files

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Answer: D
Explanation:
The /t:tempdrive command is used to specify where temporary files should be copied to.
Incorrect Answers:
files are located.
finished.
References:
QUESTION 101:
You are in the process of performing a installation of Windows 2000 running

WINNT32.exe and you run the setup using the /checkupgradeonly command, which
of the following is the result of your actions?
A. Used to allow you to specify custom settings for computers during an unattended
installation
B. Used to allows certain values that need to be unique to be set separately for each
computer installed
C. Used to troubleshoot problems during an upgrade
D. Used to perform all the steps of an upgrade, but only as a test
Answer: D
Explanation:
The /checkupgradeonly command is used to perform all the steps of an upgrade, but only
as a test.
Incorrect Answers:
A: The /unattand[num]: [answer_file] command is used to allow you to specify custom
C: The /debug[level]: [filename] command is used to troubleshoot problems during an
upgrade.
References:
QUESTION 102:

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WINNT32.exe and you run the setup using the /unattend command, which of the
following is the result of your actions?
A. Used to allow you to specify the drive Setup uses to store temporary installation files
B. Used to allows you to specify the location of the Windows 2000 source files
C. Used to run install without user intervention
D. Used to troubleshoot problems during an upgrade
Answer: C
Explanation:
The /unattend command is used to run the installation without user intervention.
Incorrect Answers:
A: The /tempdrive: drive_letter command is used to specify where setup must copy the
files are located.
upgrade.
References:
QUESTION 103:

WINNT32.exe and you run the setup using the /debug[level]: [filename] command,
which of the following is the result of your actions?
A. Used to run install without user intervention

B. Used to perform all the steps of an upgrade, but only as a test
D. Used to allow you to specify the location of the Windows 2000 source files
Answer: C
Explanation:
The /debug[level]: [filename] command is used to troubleshoot problems during an
upgrade.
Incorrect Answers:
B: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.
files are located.

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References:
QUESTION 104:

WINNT32.exe and you run the setup using the /s:sourcepath command, which of
the following is the result of your actions?
A. Used to troubleshoot problems during an upgrade

B. Used to allow you to specify custom settings for computers during an unattended
installation
C. Used to performs all the steps of an upgrade, but only as a test
D. Used to allow you to specify the location of the Windows 2000 source files
Answer: D
Explanation:
are located.
Incorrect Answers:
A: The /debug[level]: [filename] command is used to troubleshoot problems during an
upgrade.
B: The /unattand[num]: [answer_file] command is used to allow you to specify custom
C: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.
References:
QUESTION 105:

WINNT32.exe and you run the setup using the /unattend[num]: [answer_file]
command, which of the following is the result of your actions?
A. Used to perform all the steps of an upgrade, but only as a test

B. Used to allow you to specify custom settings for computers during an unattended
installation
C. Used to run install without user intervention
Answer: B

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Explanation:
The /unattand[num]: [answer_file] command is used to allow you to specify custom
Incorrect Answers:
A: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.
C: The /unattend command is used to run the installation without user intervention.
upgrade.
References:
QUESTION 106:

WINNT32.exe and you run the setup using the /tempdrive: drive_letter command,
A. Used to allow you to specify the drive Setup uses to store temporary installation files
computer installed
C. Used to allows you to specify custom settings for computers during an unattended
installation
Answer: A
Explanation:
The /tempdrive: drive_letter command is used to specify where setup must copy the
Incorrect Answers:
C: The /unattand[num]: [answer_file] command is used to allow you to specify custom
upgrade.
References:
QUESTION 107:

WINNT32.exe and you run the setup using the /cmd: command_line command,

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A. Used to execute a command after setup has finished

B. Used to allow you to specify the location of the Windows 2000 source files
C. Used to allow you to specify the drive Setup uses to store temporary installation files
D. Used to run install without user intervention
Answer: A
Explanation:
The /cmd: command_line command is used to let setup execute another command after it
has finished.
Incorrect Answers:
files are located.
C: The /tempdrive: drive_letter command is used to specify where setup must copy the
D: The /unattend command is used to run the installation without user intervention.
References:
QUESTION 108:

WINNT32.exe and you run the setup using the /udf:id [,UDB_file] command, which
A. Used to perform all the steps of an upgrade, but only as a test

B. Used to run install without user intervention
D. Used to allow certain values that need to be unique to be set separately for each
computer installed
Answer: D
Explanation:
Incorrect Answers:
A: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.
upgrade.
References:

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QUESTION 109:

WINNT32.exe and you run the setup using the /makelocalsource command, which
A. Used to let setup copy the source files to the hard drive for increased performance
B. Used to run install without user intervention
D. Used to perform all the steps of an upgrade, but only as a test
Answer: A
Explanation:
The /makelocalsource command is used to let setup copy the entire CD to the hard drive
and speeds up the installation.
Incorrect Answers:
upgrade.
D: The /checkupgradeonly command is used to perform all the steps of an upgrade, but
only as a test.
References:
QUESTION 110:
Of the following system files, which is needed to boot your Windows 98 system
properly? (Choose all that apply)
A. IO.SYS
B. AUTOEXEC.BAT
C. WIN.COM
D. COMMAND.COM
E. MSDOS.SYS
Answer: A, C, E
Explanation:
MSDOS.SYS, IO.SYS, and WIN.COM are required to boot Windows 9x.
Reference:

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QUESTION 111:
Which two of the following is TRUE with regard to the MSDOS.SYS file of a
Windows 98 computer? (Choose two)
A. Its primary function is to handle disk I/O.

B. Its size should never be more that 1 KB.
C. It provides the operating system with a mechanism to see additional memory.
D. Its file size should never be less than 1 KB.
Answer: A, D
Explanation:
MSDOS.SYS functions primarily to handle disk I/O.
Reference:
QUESTION 112:
With regard to the Windows 98 IO.SYS file, which of the following is TRUE?
A. It allows the rest of the operating system and its programs to interact directly with the
system hardware and the system BIOS.
B. It provides the command-line interface that the DOS user sees.
C. It has built-in drivers for such things as printer ports, serial ports, floppy drives, and
hard drives.
D. It initiates the Windows 98 protected load phase.
Answer: A, C
Explanation:
IO.SYS - Allows the rest of the operating system and its programs to interact directly
with the system hardware and the system BIOS. IO.SYS includes hardware drivers for
common hardware devices.
Reference:
QUESTION 113:
Which of the following best describes the purpose of the WIN.COM file in the

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Windows 98 boot process?
A. It starts the Windows 98 protected load phase of the boot process.

B. It is used in DOS and Windows 3.1 to store information specific to running the
operating system.
C. It loads device drivers and uses the information from the AUTOEXEC.BAT to
configure the system environment.
D. It is used to run particular programs during startup.
Answer: A
Explanation:
WIN.COM - Initiates the Windows 9x protected load phase.
Reference:
QUESTION 114:
Which two of the following files will cause a Windows 2000 EIDE system with a
single-boot configuration to become nonfunctional, if they are absent? (Choose two)
A. HAL.DLL
B. WIN.COM
C. NTBOOTDD.SYS
D. BOOTSECT.DOS
Answer: A, B
Explanation:
The absence of WIN.COM or HAL.DLL will cause the system to be nonfunctional.
Incorrect Answers:
C: On a system with a SCSI boot device, this file is used to recognize and load the SCSI
interface. On EIDE systems this file is not needed and is not even installed.
D: In a dual-boot configuration this keeps a copy of the DOS or Windows 9x boot sector
so that the Windows 9x environment can be restored and loaded as needed.
Reference:
Alameda, CA, 2001, pp. 606 and 607.
QUESTION 115:
Which of the following actually initiates the loading of the operating system during
a Windows 2000 boot process?
A. COMMAND.COM

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B. NTLDR
C. BOOT.INI
D. IO.SYS
Answer: B
Explanation:
NTLDR is the file that starts the loading of an operating system on the computer.
Incorrect Answers:
A: COMMAND.COM is the vital command interpreter for DOS.
C: Holds information about what operating systems are installed on the computer.
D: Refers to the boot process of Windows 9x.
Reference:
QUESTION 116:
Which of the following is a system file that provides the operating system with a
method to see extra memory?
A. HIMEM.SYS
B. AUTOEXEC.BAT
C. EMM386.EXE
D. WIN.INI
Answer: C
Explanation:
EMM386.EXE - Provides the operating system with a mechanism to see additional
memory.
Incorrect Answers:
A: HIMEM.SYS is used to access upper memory.
B: AUTOEXEC.BAT - Used to run particular programs during startup.
D: WIN.INI - Sets particular values corresponding to the Windows environment.
Reference:
QUESTION 117:
While booting your Windows 98 system, you notice that the device drivers are not
loading properly. Which of the following is the file that you would check first?
A. SYSEDIT
B. SYSTEM.INI

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C. AUTOEXEC.BAT
D. CONFIG.SYS
Answer: D
Explanation:
CONFIG.SYS - Loads device drivers and uses the information from the
AUTOEXEC.BAT to configure the system environment.
Incorrect Answers:
A: Both Windows 95 and Windows 98 allow you to use a tool called SYSEDIT.EXE to
modify certain files
B: Used in DOS and Windows 3.1 to store information specific to running the operating
system.
C: Used to run particular programs during startup.
Reference:
QUESTION 118:
Which of the following is a utility you should use from the command-line, when you
receive an error message in the AUTOEXEC.BAT file during the boot up of a
Windows 98 computer?
A. EDIT.EXE
B. REGEDIT.EXE
C. EDIT.COM
D. MSCONFIG.EXE
Answer: C
Explanation:
EDIT.COM is a utility with which you can edit configuration or text files such as
CONFIG.SYS or AUTOEXEC.BAT from the command line.
Incorrect Answers:
A: Does not exist.
B: Used to edit the registry.
D: You can use MSCONFIG.EXE to reconfigure and reorder each of the major
configuration files (CONFIG.SYS, AUTOEXEC.BAT, WIN.INI, SYSTEM.INI), as
well as the programs loaded at startup using a graphical interface.
Reference:
QUESTION 119:

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Which of the following best describes the purpose of the HIMEM.SYS file in a
Windows 98 system?
A. It provides the operating system with a mechanism to see additional memory.

B. It allows the rest of the operating system and its programs to interact directly with the
system hardware and the system BIOS.
C. It initiates the Windows 9x protected load phase.
D. It is used to access upper memory.
Answer: D
Explanation:
HIMEM.SYS is technically a software driver designed to allow access to any memory
beyond the first 1MB. Part of HIMEM.SYS is its capability to access unused parts of the
conventional 1MB, which it calls upper memory blocks (UMBs).
Incorrect Answers:
A: Describes EMM386.EXE.
B: Describes IO.SYS.
C: Describes WIN.COM.
Reference:
QUESTION 120:
Which of the following represents Windows 98 system files? (Choose all that apply)
A. MSDOS.SYS
B. BOOT.INI
C. NTBOOTDD.SYS
D. WIN.INI
Answer: A, D
Explanation:
MSDOS.SYS and WIN.INI are the correct options.
Incorrect Answers:
B, C: represent Windows 2000 system files.
Reference:
Alameda, CA, 2001, pp. 556, 557, 606, and 607.
QUESTION 121:
Of the following options, which is the file that keeps a copy of the
Windows 98 boot sector in a Windows 98/2000 dual boot configuration?

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A. HAL.DLL
B. NTBOOTDD.SYS
C. BOOTSECT.DOS
D. BOOT.INI
Answer: B
Explanation:
In a dual-boot configuration NTBOOTDD.SYS keeps a copy of the DOS or Windows 9x
boot sector so that the Windows 9x environment can be restored and loaded as needed.
Reference:
QUESTION 122:
Which of the following tasks are carried out by the Windows 98 IO.SYS file?
A. It administers the commands in the CONFIG.SYS and AUTOEXEC.BAT files if they

are present.
B. It loads the Registry file SYSTEM.DAT into memory, but does not access it.
C. It loads LOGO.SYS and DRVSPACE.BIN if they are present and needed.
D. It accesses the MSDOS.SYS file to obtain boot configuration parameters.
E. It loads and transfers the processor to protected mode.
Answer: A, B, C, D
Explanation:
The IO.SYS file performs the following tasks:
1. Provides basic file system access to allow the rest of the boot files to be found
2. Accesses the MSDOS.SYS file to obtain boot configuration parameters
3. Loads LOGO.SYS (Windows bitmap display) and DRVSPACE.BIN (compressed
drive access) if they are present and needed
4. Loads the Registry file SYSTEM.DAT into memory, but does not access it
5. Selects a hardware profile (or allows the user to)
6. Processes the commands in the CONFIG.SYS and AUTOEXEC.BAT files if they are
present
Reference:
QUESTION 123:
Which of the following would cause a Windows XP system not to boot up? (Choose

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all that apply)
A. A missing or corrupt NTLRD.

B. An accidentally deleted CONFIG.SYS file.
C. A missing or corrupt BOOT.INI
D. An accidentally deleted AUTOEXEC.BAT file.
Answer: A, C
Explanation:
NTLDR is heavily relied upon during the boot process. If it is missing or corrupted,
Windows XP will not be able to boot. The BOOT.INI file is required for a successful
boot on a Windows NT/2000/XP computer.
Incorrect Answers:
B, D are required for Windows 9x systems.
Reference:
QUESTION 124:
You are a trainee technician at Certkiller .com. Your instructor asks you to edit the
CONFIG.SYS file from a graphical interface. Which of the following is the utility
you would use?
A. EDIT.EXE
B. REGEDIT.EXE
C. EDIT.COM
D. MSCONFIG.EXE
Answer: D
Explanation:
You can use MSCONFIG.EXE to reconfigure and reorder each of the major
configuration files (CONFIG.SYS, AUTOEXEC.BAT, WIN.INI, SYSTEM.INI), as well
as the programs loaded at startup using a graphical interface.
Incorrect Answers:
A: Does not exist.
B: Used to edit the registry.
C: EDIT.COM is a utility with which you can edit configuration or text files such as
CONFIG.SYS or AUTOEXEC.BAT from the command line.
Reference:

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QUESTION 125:
Which of the following important system files provides basic file system access?
A. CONFIG.SYS
B. MSDOS.SYS
C. IO.SYS
D. SYSTEM.DAT
Answer: C
Explanation:
The IO.SYS file loads into memory and starts the processor in real mode and performs a
number of tasks, each of which is done in real mode.
Incorrect Answers:
A: The CONFIG.SYS file provides the drivers to be loaded.
B: The MSDOS.SYS file provides boot configuration parameters.
D: The SYSTEM.DAT registry file is loaded into memory but not accessed.
References:
QUESTION 126:
Which of the following important system files provides the ability to obtain boot
configuration parameters?
A. IO.SYS
B. CONFIG.SYS
C. SYSTEM.DAT
D. MSDOS.SYS
Answer: D
Explanation:
The MSDOS.SYS file is loaded to provide boot configuration parameters.
Incorrect Answers:
A: The IO.SYS file loads into memory and starts the processor in real mode.
B: The CONFIG.SYS file provides the drivers to be loaded.
C: The SYSTEM.DAT registry file is loaded into memory but not accessed.
References:
QUESTION 127:

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Which of the following important system files loads into memory and starts the
processor in real mode?
A. MSDOS.SYS
B. CONFIG.SYS
C. IO.SYS
D. SYSTEM.DAT
Answer: C
Explanation:
The IO.SYS file loads into memory and starts the processor in real mode.
Incorrect Answers:
A: The MSDOS.SYS file provides boot configuration parameters.
References:
QUESTION 128:
Which of the following important system files finds the bootable partition and
searches it for the boot sector of that partition?
A. MBR
B. SYSTEM.DAT
C. MSDOS.SYS
D. CONFIG.SYS
Answer: A
Explanation:
The MBR loads and finds the boot sector.
Incorrect Answers:
B: The SYSTEM.DAT registry file is loaded into memory but not accessed.
C: The MSDOS.SYS file provides boot configuration parameters.
D: The CONFIG.SYS file provides the drivers to be loaded.
References:
QUESTION 129:
Which of the following important system files are loaded into memory but are not
accessed?

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A. MSDOS.SYS
B. IO.SYS
C. CONFIG.SYS
D. SYSTEM.DAT
Answer: D
Explanation:
The SYSTEM.DAT registry file is loaded into memory but not accessed.
Incorrect Answers:
A: The MSDOS.SYS file provides boot configuration parameters.
B: The IO.SYS file loads into memory and starts the processor in real mode.
C: The CONFIG.SYS file provides the drivers to be loaded.
References:
QUESTION 130:
Which of the following important system files loads and transfers the processor to
protected mode?
A. SYSTEM.DAT
B. CONFIG.SYS
C. MSDOS.SYS
D. WIN.COM
Answer: D
Explanation:
WIN.COM loads and transfers the processor to protected mode and examines the
SYSTEM.INI and WIN.INI files.
Incorrect Answers:
A: The SYSTEM.DAT registry file is loaded into memory but not accessed.
References:
QUESTION 131:
Which of the following important system files examines the SYSTEM.INI and
WIN.INI files to obtain additional configuration information?

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A. WIN.COM
B. SYSTEM.DAT
C. IO.SYS
D. CONFIG.SYS
Answer: A
Explanation:
WIN.COM loads and transfers the processor to protected mode and examines the
Incorrect Answers:
C: The IO.SYS file loads into memory and starts the processor in real mode.
D: The CONFIG.SYS file provides the drivers to be loaded.
References:
QUESTION 132:
Which of the following important system files loads and the user is presented with a
Desktop?
A. Explorer shell
B. WIN.COM
C. CONFIG.SYS
D. IO.SYS
Answer: A
Explanation:
The Explorer shell loads and the user is presented with a Desktop.
Incorrect Answers:
B: WIN.COM loads and transfers the processor to protected mode and examines the
C: The CONFIG.SYS file provides the drivers to be loaded.
D: The IO.SYS file loads into memory and starts the processor in real mode.
References:
QUESTION 133:
Which of the following important system files manages the graphical interface, the
toolbar, the Desktop, and the Start menu?

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A. WIN.COM
B. SYSTEM.DAT
C. MSDOS.SYS
D. EXPLORER.EXE
Answer: D
Explanation:
The Explorer is the program that is used to manage the graphical interface, the toolbar,
the Desktop, and the Start menu.
Incorrect Answers:
A: WIN.COM loads and transfers the processor to protected mode and examines the
References:
QUESTION 134:
Which of the following important system files provides the operating system with a
mechanism to see additional memory?
A. WIN.COM
B. SYSTEM.DAT
C. IO.SYS
D. EMM386.EXE
Answer: D
Explanation:
The EMM386.EXE is used to provide the operating system with a mechanism to see
additional memory.
Incorrect Answers:
A: WIN.COM loads and transfers the processor to protected mode and examines the
C: The IO.SYS file loads into memory and starts the processor in real mode.
References:
QUESTION 135:
Which of the following important system files sets particular values corresponding

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to the Windows environment?
A. EMM386.EXE
B. WIN.COM
C. WIN.INI
D. SYSTEM.DAT
Answer: C
Explanation:
The WIN.INI file sets particular values corresponding to the Windows environment
Incorrect Answers:
A: The EMM386.EXE is used to provide the operating system with a mechanism to see
additional memory.
B: WIN.COM loads and transfers the processor to protected mode and examines the
References:
QUESTION 136:
Which of the following important system files initiates the Windows 9x protected
load phase?
A. WIN.INI
B. EMM386.EXE
C. WIN.COM*
D. IO.SYS
Answer: C
Explanation:
The WIN.COM* initiates the Windows9x protected load phase.
Incorrect Answers:
A: The WIN.INI file sets particular values corresponding to the Windows environment.
B: The EMM386.EXE is used to provide the operating system with a mechanism to see
additional memory.
D: The IO.SYS file loads into memory and starts the processor in real mode.
References:
QUESTION 137:

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Which of the following system tools provides a way of dealing with important
system files?
A. WIN.INI
B. EMM386.EXE
C. SYSEDIT
D. WIN.COM
Answer: C
Explanation:
The SYSEDIT can be used to view and edit the PROTOCOL.INI, SYSTEM.INI,
WIN.INI, CONFIG.SYS, and AUTOEXEC.BAT files.
Incorrect Answers:
A: The WIN.INI file sets particular values corresponding to the Windows environment.
B: The EMM386.EXE is used to provide the operating system with a mechanism to see
additional memory.
D: WIN.COM loads and transfers the processor to protected mode and examines the
References:
QUESTION 138:
When using the registry editor which of the following keys contains file extension
associations?
A. HKEY_CURRENT_USER
B. HKEY_USERS
C. HKEY_LOCAL_MACHINE
D. HKEY_CLASSES_ROOT
Answer: D
Explanation:
The HKEY_CLASSES_ROOT key contains the file extension associations.
Incorrect Answers:
A: The HKEY_CURRENT_USER key contains the user profile information for the
person currently logged in to Windows.
B: The HKEY_USERS key contains the default user profile and the profile for the
current user.
D: The HKEY_LOCAL_MACHINE key contains the settings and information for the
hardware that is installed in the computer.
References:

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QUESTION 139:
When using the registry editor which of the following keys contains the dynamic
settings for any Plug-and- Play devices in your computer?
A. HKEY_CURRENT_CONFIG
B. HKEY_LOCAL_MACHINE
C. HKEY_CLASSES_ROOT
D. HKEY_DYN_DATA
Answer: D
Explanation:
The HKEY_DYN_DATA key contains the dynamic settings for any Plug-and- Play
devices in your computer.
Incorrect Answers:
A: The HKEY_CURRENT_CONFIG key contains the current hardware configuration.
B: The HKEY_LOCAL_MACHINE key contains the settings and information for the
C: The HKEY_CLASSES_ROOT key contains the file extension associations.
References:
QUESTION 140:
When using the registry editor which of the following keys contains user profile
information for the person currently logged in to Windows?
A. HKEY_DYN_DATA
B. HKEY_CURRENT_CONFIG
C. HKEY_CURRENT_USER
D. HKEY_LOCAL_MACHINE
Answer: C
Explanation:
The HKEY_CURRENT_USER key contains the user profile information for the person
currently logged in to Windows.
Incorrect Answers:
A: The HKEY_DYN_DATA key contains the dynamic settings for any Plug-and- Play
B: The HKEY_CURRENT_CONFIG key contains the current hardware configuration.

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References:
QUESTION 141:
When using the registry editor which of the following keys contains settings and
information for the hardware that is installed in the computer?
A. HKEY_LOCAL_MACHINE
B. HKEY_CURRENT_USER
D. HKEY_DYN_DATA
Answer: A
Explanation:
The HKEY_LOCAL_MACHINE key contains the settings and information for the
Incorrect Answers:
B: The HKEY_CURRENT_USER key contains the user profile information for the
D: The HKEY_DYN_DATA key contains the dynamic settings for any Plug-and- Play
References:
QUESTION 142:
When using the registry editor which of the following keys contains the default user
profile and the profile for the current user?
A. HKEY_DYN_DATA
B. HKEY_USERS
D. HKEY_LOCAL_MACHINE
Answer: B
Explanation:
The HKEY_USERS key contains the default user profile and the profile for the current
user.

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Incorrect Answers:
A: The HKEY_DYN_DATA key contains the dynamic settings for any Plug-and- Play
References:
QUESTION 143:
When using the registry editor which of the following keys contains the current
hardware configuration?
A. HKEY_CLASSES_ROOT
B. HKEY_USERS
C. HKEY_LOCAL_MACHINE
D. HKEY_CURRENT_CONFIG
Answer: D
Explanation:
The HKEY_CURRENT_CONFIG key contains the current hardware configuration.
Incorrect Answers:
A: The HKEY_CLASSES_ROOT key contains the file extension associations.
current user.
C: The HKEY_LOCAL_MACHINE key contains the settings and information for the
References:
QUESTION 144:
When using the registry editor what is the purpose of the HKEY_DYN_DATA key?
A. It is used to contain file extension associations

B. It is used to contain user profile information for the person currently logged in to
Windows
C. It is used to contain the current hardware configuration
D. It is used to contain the dynamic settings for any Plug-and-Play devices in your
computer
Answer: D

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Explanation:
The HKEY_DYN_DATA key contains the dynamic settings for any Plug-and- Play
Incorrect Answers:
A: The HKEY_CLASSES_ROOT key contains the file extension associations.
B: The HKEY_CURRENT_USER key contains the user profile information for the
C: The HKEY_CURRENT_CONFIG key contains the current hardware configuration.
References:
QUESTION 145:
When using the registry editor what is the purpose of the HKEY_CLASSES_ROOT
key?
A. It is used to contain settings and information for the hardware that is installed in the
computer
B. It is used to contain the default user profile and the profile for the current user
C. It is used to contain file extension associations
D. It is used to contain user profile information for the person currently logged in to
Windows
Answer: C
Explanation:
The HKEY_CLASSES_ROOT key contains the file extension associations.
Incorrect Answers:
A: The HKEY_LOCAL_MACHINE key contains the settings and information for the
current user.
D: The HKEY_CURRENT_USER key contains the user profile information for the
References:
QUESTION 146:
When using the registry editor what is the purpose of the HKEY_USERS key?
A. It is used to contain user profile information for the person currently logged in to
Windows

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B. It is used to contain the current hardware configuration

C. It is used to contain settings and information for the hardware that is installed in the
computer
D. It is used to contain the default user profile and the profile for the current user
Answer: D
Explanation:
The HKEY_USERS key contains the default user profile and the profile for the current
user.
Incorrect Answers:
B: The HKEY_CURRENT_CONFIG key contains the current hardware configuration.
References:
QUESTION 147:
When using the registry editor what is the purpose of the

HKEY_LOCAL_MACHINE key?
Windows
B. It is used to contain settings and information for the hardware that is installed in the
computer
D. It is used to contain file extension associations
Answer: B
Explanation:
The HKEY_LOCAL_MACHINE key contains the settings and information for the
Incorrect Answers:
C: The HKEY_CURRENT_CONFIG key contains the current hardware configuration.
D: The HKEY_CLASSES_ROOT key contains the file extension associations.
References:

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QUESTION 148:

HKEY_CURRENT_USER key?
Windows
B. It is used to contain file extension associations
C. It is used to contain settings and information for the hardware that is installed in the
computer
D. It is used to contain the default user profile and the profile for the current user
Answer: A
Explanation:
The HKEY_CURRENT_USER key contains the user profile information for the person
currently logged in to Windows.
Incorrect Answers:
B: The HKEY_CLASSES_ROOT key contains the file extension associations.
D: The HKEY_USERS key contains the default user profile and the profile for the
current user.
References:
QUESTION 149:

HKEY_CURRENT_CONFIG key?
Windows
B. It is used to contain settings and information for the hardware that is installed in the
computer
D. It is used to contain file extension associations
Answer: C
Explanation:
The HKEY_CURRENT_CONFIG key contains the current hardware configuration.
Incorrect Answers:

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B: The HKEY_LOCAL_MACHINE key contains the settings and information for the
D: The HKEY_CLASSES_ROOT key contains the file extension associations.
References:
QUESTION 150:
Which of the following important system files cannot be edited with a text editor
because they aren't ASCII text files (Choose all that apply?)
A. AUTOEXEC.BAT
B. SYSTEM.DAT
C. CONFIG.SYS
D. USER.DAT
Answer: B, D
Explanation:
The USER.DAT and SYSTEM.DAT files cannot be edited with a text editor because
they are not ASCII text files.
Incorrect Answers:
A C: Both the other mentioned files can be edited using a text editor.
References:
QUESTION 151:
Which of the following important system files is used to "lock down" the Windows
9x interface so a user can't change it?
A. USER.DAT
B. SYSTEM.DAT
C. CONFIG.POL
D. CONFIG.SYS
Answer: C
Explanation:
The CONFIG.POL file is used to "lock down" the Windows 9x interface so a user can
not change it.
Incorrect Answers:
A B D: The other files can not be used for the "lockdown" of the Windows9x interface.
References:

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QUESTION 152:
The Win9x registry is made up of which files (Choose all that apply?)
A. AUTOEXEC.BAT
B. SYSTEM.DAT
C. CONFIG.SYS
D. USER.DAT
Answer: B, D
Explanation:
The registry is mainly made up of two files SYSTEM.DAT and USER.DAT.
Incorrect Answers:
A C: The registry is not made up of the AUTOEXEC.BAT and CONFIG.SYS files.
References:
QUESTION 153:
Which of the following important system files contains information about the
hardware configuration of the computer that Windows is running on?
A. AUTOEXEC.BAT
B. CONFIG.SYS
C. USER.DAT
D. SYSTEM.DAT
Answer: D
Explanation:
The SYSTEM.DAT file is used to contain information about the hardware configuration
of the computer that Windows is running on.
Incorrect Answers:
A, C D: The other mentioned files do not contain the information about the hardware
configuration of the computer that Windows is running on.
References:
QUESTION 154:

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When using the System Configuration Utility what is the function of the Startup
tab?
A. It can be used to graphically view and edit the CONFIG.SYS file

B. It allows you to modify the WIN.INI file using a Registry-type interface
C. It can be used to enable or disable particular startup options
D. It allows you to modify the SYSTEM.INI file using a Registry-type interface
Answer: C
Explanation:
The function of the startup tab using the System Configuration Utility is to enable or
disable particular startup options.
Incorrect Answers:
A: The function of the Config.sys tab is to graphically view and edit the CONFIG.SYS
file.
B: The function of the Win.ini tab is to allow you to modify the WIN.INI file using a
Registry-type interface.
D: The function of the System.ini tab is to allow you to modify the SYSTEM.INI file
using a Registry-type interface.
References:
QUESTION 155:
When using the System Configuration Utility what is the function of the Win.ini
tab?
A. It is used to graphically view and edit the AUTOEXEC.BAT file

B. It is used to set startup options, as well as to determine which files to load during
startup
C. It allows you to modify the WIN.INI file using a Registry-type interface
D. It allows you to modify the SYSTEM.INI file using a Registry-type interface
Answer: C
Explanation:
The function of the Win.ini tab is to allow you to modify the WIN.INI file using a
Incorrect Answers:
A: The function of the Autoexec.bat tab is to graphically view and edit the
AUTOEXEC.BAT file.
B: The function of the General tab is to set startup options, as well as to determine which
files to load during startup.
D: It allows you to modify the SYSTEM.INI file using a Registry-type interface.

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References:
QUESTION 156:
When using the System Configuration Utility what is the function of the
Autoexec.bat tab?
A. It is used to set startup options, as well as to determine which files to load during
startup
B. It can be used to graphically view and edit the CONFIG.SYS file
D. It is used to graphically view and edit the AUTOEXEC.BAT file
Answer: D
Explanation:
The function of the Autoexec.bat tab is to graphically view and edit the
AUTOEXEC.BAT file.
Incorrect Answers:
A: The function of the General tab is to set startup options, as well as to determine which
B: The function of the Config.sys tab is to graphically view and edit the CONFIG.SYS
file.
C: The function of the Win.ini tab is to allow you to modify the WIN.INI file using a
References:
QUESTION 157:
When using the System Configuration Utility what is the function of the System.ini
tab?

B. It is used to set startup options, as well as to determine which files to load during
startup
C. It allows you to modify the SYSTEM.INI file using a Registry-type interface
D. It allows you to modify the WIN.INI file using a Registry-type interface
Answer: C
Explanation:
The function of the System.ini tab is to allow you to modify the SYSTEM.INI file using

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a Registry-type interface.
Incorrect Answers:
A:
The function of the Autoexec.bat tab is to graphically view and edit the
AUTOEXEC.BAT file.
B: The function of the General tab is to set startup options, as well as to determine which
D: It allows you to modify the WIN.INI file using a Registry-type interface.
References:
QUESTION 158:
When using the System Configuration Utility what is the function of the Config.sys
tab?

B. It allows you to modify the WIN.INI file using a Registry-type interface
C. It allows you to modify the SYSTEM.INI file using a Registry-type interface
D. It can be used to graphically view and edit the CONFIG.SYS file
Answer: D
Explanation:
The function of the Config.sys tab is to graphically view and edit the CONFIG.SYS file.
Incorrect Answers:
AUTOEXEC.BAT file.
B: The function of the Win.ini tab is to allow you to modify the WIN.INI file using a
C: It allows you to modify the SYSTEM.INI file using a Registry-type interface.
References:
QUESTION 159:
When using the System Configuration Utility what is the function of the General
tab?

B. It can be used to graphically view and edit the CONFIG.SYS file
D. It is used to set startup options, as well as to determine which files to load during
startup

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Answer: D
Explanation:
The function of the General tab is to set startup options, as well as to determine which
Incorrect Answers:
AUTOEXEC.BAT file.
B: The function of the Config.sys tab is to graphically view and edit the CONFIG.SYS
file.
C: The function of the Win.ini tab is to allow you to modify the WIN.INI file using a
References:
QUESTION 160:
Which of the following is a setup command line option that tells Setup to ignore
your existing copy of Windows during an upgrade from Windows 95?
A. /id
B. /is
C. /iq
D. /d
Answer: D
Explanation:

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Reference:
QUESTION 161:
Of the following options, which is caused by the /id Setup startup switch in a
Windows 95 installation?
A. Tells Setup to skip the test for cross-linked files.

B. Tells Setup to skip the disk space check.
C. Tells Setup to skip the routine system check.
D. Tells Setup to skip the check for Terminate and Stay Resident programs (TSRs) that
are known to cause problems with Windows 95 Setup.
Answer: B
Explanation:
Reference:

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QUESTION 162:
Prior to installing Windows 95, you realize that the mouse is not working and do not
have a spare on hand. Which of the following Setup startup switch would you use to
run Setup without a mouse?
A. /p
B. /l
C. /n
D. /is
Answer: C
Explanation:
Reference:
QUESTION 163:
Which of the following is accomplished using the command "Setup

Certkiller .INI"?

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A. Causes Setup to run with the settings contained in Certkiller .INI.

B. Tells Setup to skip the Certkiller .INI file.
C. Specifies the location of the Windows 9x source files.
D. All of the above.
Answer: A
Explanation:
Setup <filename> - Used without the < and >, specifies the preconfigured setup file that
Setup should use.
Reference:
QUESTION 164:
Which of the following is the command that is used to tell Setup to skip the test for
cross-linked files?
A. /d
B. /it
C. /is
D. /iq
E. /id
Answer: D
Explanation:
Reference:

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QUESTION 165:
Which of the following statements are TRUE? (Choose all that apply)
A. The command, "Setup /is", tells Setup to skip the routine system check.
B. The command, "Setup /it", tells Setup to check for Terminate and Stay Resident
programs (TSRs) that are known to cause problems with Windows 95 Setup.
C. The command, "Setup /l", enables a Logitech mouse during setup.
D. The command, "Setup /p", tells Setup to check for any Plug-and-Play devices.
Answer: A, C
Explanation:
Reference:
QUESTION 166:
Of the following options, which is the command-line that tells Setup to skip the
check for Terminate and Stay Resident programs (TSRs) that are known to cause
problems with Windows 95 Setup?
A. Setup /id
B. Setup /iq

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C. Setup /is
D. Setup /it
E. Setup /d
Answer: D
Explanation:
Reference:
QUESTION 167:
You are a trainee technician at Certkiller .com. You recently upgraded a machine
from Windows 95 to Windows 98 and the Certkiller .com instructor now wants you
to modify the .INI files through manual text configuration, using a tool that is
included in both Windows 95 and Windows 98. Which of the following will allow
you to accomplish this?
A. Select RUN in the START menu, and type SYSEDIT at the prompt.
B. Select RUN in the START menu, and type MSCONFIG at the prompt.
C. Select RUN in the START menu, and type REGEDIT at the prompt.
Answer: A
Explanation:
Both Windows 95 and Windows 98 allow you to use a tool called SYSEDIT.EXE to
modify INI configuration files. To run SYSEDIT, choose Start, Run and type SYSEDIT
at the prompt.
Incorrect answers:
B: MSCONFIG was introduced with Windows 98.

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C: REGEDIT is a Registry Editor.

Reference:
Alameda, CA, 2001, pp. 557, 558, and 561.
QUESTION 168:
Of the following options, which one is the correct syntax to set the read-only
attribute on the file TEST.DOC?
A. ATTRIB r+ TEST.DOC
B. ATTRIB TEST.DOC +r
C. ATTRIB TEST.DOC -r
D. ATTRIB TEST.DOC r-
Answer: B
Explanation:
Attributes are set for files using an external DOS command called ATTRIB.EXE, which
uses using the following syntax:
ATTRIB <filename> [+ or -][attribute]
+ Sets an attribute.
- Clears an attribute.
R Read-only file attribute.
A Archive file attribute.
S System file attribute.
H Hidden file attribute.
Reference:
Alameda, CA, 2001, pp. 550, 792.
QUESTION 169:
Which of the following would you use to find the temp files on the C: drivefrom a
command line?
A. DIR~*.*;*.TMP
B. DIR C:\*.TMP /S
C. *.TMP;~*.*
D. DIR C:\~*.* /S
Answer: B, D
Explanation:
Because some temp files end with .TMP and others start with a tilde (~), you would have
to issue two DIR sequences To find all the temp files on Drive C: The first would be DIR

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C:\~*.* /S to find any file that began with a tilde, starting from the root directory of Drive
C: and looking in every sub-directory on the drive. The second would be to use DIR
C:\*.TMP /S to find any file in any sub-directory on Drive C: with a .TMP extension.
Reference:
QUESTION 170:
You are required to delete files and directories from a Windows 98 computer.
Which of the following is the command-line utility that would achieve this
objective?
A. REMOVE
B. DEL
C. REMTREE
D. DELTREE
Answer: C
Explanation: DELTREE is used to delete files and directories.

Not B: The DEL command is used to delete files.
QUESTION 171:
You are preparing a fresh install of Windows 98 on your new computer. Which of
the following is the first command you would run from the command-line?
A. PARTDISK.EXE
B. FORMAT.EXE
C. FDISK.EXE
D. MAKEPART.EXE
Answer: C
Explanation:
New disk drives need to have two critical functions performed on them before they are
able to be used-partitioning and formatting. These two procedures are dealt with in
Windows 98 by using the FDISK.EXE and FORMAT.EXE commands. In order to do
this you need to boot the computer using a startup disk (which should be included in the
installation package) that is bootable to MS-DOS or the Windows 98 command line.
Reference:

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QUESTION 172:
Subsequent to partitioning a new disk for a Windows 98 installation, which of the

following would your NEXT step be?
A. Start the Windows 98 installation.

B. Run the "FORMAT C:" command from the command prompt.
C. Cancel the installation.
D. Run the "FORMAT A:" command from the command prompt.
Answer: B
Explanation:
able to be used-partitioning and formatting. These two procedures are dealt with in
Windows 98 by using the FDISK.EXE and FORMAT.EXE commands. In order to do
this you need to boot the computer using a startup disk (which should be included in the
installation package) that is bootable to MS-DOS or the Windows 98 command line.
Reference:
QUESTION 173:
Which of the following is the command that tells Setup to skip the check for any
Plug-and-Play devices?
A. Setup /d
B. Setup / n
C. Setup / l
D. Setup / T:C:\tmp
E. Setup /p
Answer: E

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Explanation:
Reference:
QUESTION 174:
Which of the following is the purpose of the "Setup T:C:\tmp" command?
A. Tells Setup to skip the check for Terminate and Stay Resident programs (TSRs) that
are known to cause problems with Windows 95 Setup.
B. Specifies which directory (C:\tmp in this case) Setup will copy its temporary files to.
C. Causes Setup to run without a mouse.
D. Enables a Logitech mouse during setup.
Answer: B
Explanation:

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Reference:
QUESTION 175:
Which of the following is the command that will install Windows 2000 Professional
from the command prompt, on a computer currently using DOS?
A. WINNT
B. WINNT32
C. INSTALL
D. Setup
Answer: A
Explanation:
Windows 2000 Professional uses WINNT to install from DOS.
Reference:
QUESTION 176:
Your instructor at Certkiller .com informs you that a client's computer has recently
been upgraded to Windows 2000 Professional using WINNT. He then asks which

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operating system was possibly installed previously on the client's computer. Which
of the following would your answer be? (Choose all that apply)
A. Windows 95
B. Windows 2000
C. Windows NT
D. Windows ME
Answer: A, D
Explanation:
Windows 2000 Professional uses WINNT to install from DOS or Windows 9x.
Reference:
QUESTION 177:
Of the following options, which is NOT associated with the WINNT command?
A. /unattend[num]:[answer_file]
B. /e:command
C. /t:tempdrive
D. /s:sourcepath
Answer: A
Explanation:

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Reference:
QUESTION 178:
Which of the following is an option associated with the WINNT32 command?
A. /s:sourcepath
B. /e:command
C. /t:tempdrivedrive_letter
D. /a
Answer: A, C
Explanation:

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Reference:
QUESTION 179:
Which of the following is the command that you would employ to install Windows
2000 Professional from the command prompt, on a computer currently using
Windows NT?
A. WINNT
B. WINNT32
C. INSTALL
D. Setup
Answer: B
Explanation:
Windows 2000 Professional uses WINNT32 to install from Windows NT.
Reference:

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QUESTION 180:
You are a trainee technician at Certkiller .com. As part of your training the
instructor gives you the following options, and asks what operating system was
formerly installed on a computer that has recently been upgraded to Windows 2000
Professional?
1. Windows 98
2. Windows 2000
3. Windows NT
4. DOS
Which of the following represents your answer to the instructor's question?
A. 1 only
B. 1 and 2
C. 3 and 4
D. 1 and 4
E. 2 and 4
F. 2 and 3
G. 1 and 3
Answer: F
Explanation:
Windows 2000 Professional uses WINNT32 to install from Windows NT and Windows
2000.
Reference:
QUESTION 181:
Which of the following represents the correct syntax for upgrading to Windows XP
from Windows 2000, unattended?
A. winnt32 [/unattend]
B. winnt [/u:answer file]
C. winnt32 [/unattend[num]
D. Setup [/unattend]
Answer: A
Explanation:
/unattend
Upgrades your previous version of Windows 98, Windows Millennium Edition,
Windows NT 4.0, or Windows 2000 in unattended Setup mode. All user settings are
taken from the previous installation, so no user intervention is required during Setup.

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Reference:
Windows XP, Help and Support.
QUESTION 182:
Your Certkiller .com instructor requests that you perform a fresh installation of
Windows XP, in unattended setup mode, on a computer running Windows
Millennium Edition. Which of the following is the correct syntax to achieve this goal
from a command prompt?
A. Install [/unattend[num]
B. winnt [/unattend[num]
C. winnt32 [/unattend[num]
D. Setup [/unattend[num]
Answer: C
Explanation:
/unattend[num]:[answer_file]
This command - line allows you to perform a fresh installation in unattended Setup mode.
The specified answer_file provides Setup with your custom specifications. Num is the
number of seconds between the time that Setup finishes copying the files and when it
restarts your computer. You can use num on any computer running Windows 98,
Windows Millennium Edition, Windows NT, Windows 2000, or Windows XP.
Reference:
QUESTION 183:
Which of the following is the command that replaces the Windows 9x FDISK.EXE
command in Windows 2000?
A. Chkdsk.exe
B. Format.exe
C. Diskpart.exe
D. Defrag.exe
Answer: C
Explanation:
Diskpart.exe is the Windows NT/2000/XP command used to manage the partitions on
your hard disk volumes. The command replaces the Windows 9x and DOS FDISK.EXE
command.
Reference:

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QUESTION 184:
Which of the following is used from the command prompt to reorganize files on
your hard drive with the aim of enhancing performance?
A. SCANDISK
B. SCANREG
C. FORMAT
D. DEFRAG
Answer: D
Explanation:
DEFRAG is used to reorganize the files on your machine's hard drives, which can result
in better performance.
Reference:
QUESTION 185:
Of the following options, which one would you utilize to unhide a file named
BUDGET.DOC from the command prompt?
ATTRIB +H BUDGET.DOC
ATTRIB -H BUDGET.DOC
UNHIDE BUDGET.DOC
BUDGET.DOC -H
Answer: B
Explanation:
ATTRIB -H [filename] clears the hidden file attribute.
Reference:
QUESTION 186:
Which of the following is the component that allows you to manage files and
directories on a Windows 2000 computer?
A. Control Panel
B. Windows Explorer
C. File Manager
D. Device Manager

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Answer: B
Explanation:
Windows Explorer allows the user to use drag-and-drop techniques and other graphical
tools to manage the file system.
Incorrect Answers:
A: Control Panel has to do with configuring settings.
C: File Manager is a Windows 3.x feature.
D: Device Manager provides a very simple and well-organized method to manage
hardware in the system.
Reference:
Alameda, CA, 2001, pp. 499, 507, 614, 832.
QUESTION 187:
Of the following methods, which two are valid for creating a new folder in Windows
Explorer? (Choose two)
A. Edit, Create, New, Folder.

B. View, Options, New, Folder
C. Double click in Display Window.
D. Right Click in Display Window, New, Folder
E. File, New, Folder.
Answer: D, E
Explanation:
To create a new file, folder, or other object, navigate to the location where you want to
create the object and then right-click in the right pane. In the menu that appears, select
New and then choose the object you want to create.
Alternatively use the File menu.
Reference:
QUESTION 188:
Which of the following, besides file management, is also allowed by the Windows
2000 Windows Explorer utility? (Choose all that apply)
A. It allows you to configure computer settings, so that it is more fun to use.

B. It allows you to create a boot disk.
C. It allows you to format the floppy drive.
D. It allows you to view all files and directories that are not hidden.

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Answer: B, C, D
Explanation:
Besides simplifying most file management commands as shown above, the Explorer also
allows you to easily complete a number of disk management tasks.
Incorrect Answers:
A: This option refers to the Control Panel.
Reference:
QUESTION 189:
Which of the following are two factors that distinguish the NTFS file system from
the FAT file system? (Choose two)
A. It is compatible with DOS and Windows 9x dual-boot configurations.

B. It supports larger partition sizes.
C. It can be accessed and modified using many standard DOS disk utilities.
D. It supports compression, encryption, disk quotas, and file ownership.
Answer: B, D
Explanation:
The NTFS file system comes from Windows NT and is a more sophisticated file system
that has a number of enhancements that set it apart from FAT:
1. Supports larger partition sizes than FAT
2. Allows for file-level security to protect system resources
3. Supports compression, encryption, disk quotas, and file ownership
Incorrect Answers:
A and C are advantages of FAT.
Reference:
QUESTION 190:
You have stored classified information on the hard drive on your Windows 2000
computer. You are concerned that other people might access the file when you are
not around. Which of the following should be done to prevent this from happening?
A. Right click the file, select Properties, click the Advanced button, and select the
Archiving box.
B. Right click the file, select Properties, click the Advanced button, and select the
Compression box

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C. Right click the file, select Properties, click the Advanced button, and select the
Encryption box
D. Right click the file, select Properties, click the Advanced button, and select the
Indexing box
Answer: C
Explanation:
The "Encryption" attribute is totally new to Windows 2000. Encryption allows a user to
secure their files against anyone else being able to view them by actually encoding the
files with a key that only the user has access to.
Incorrect Answers:
A: Archiving tells the system whether the file has changed since the last time it was
backed up.
B: Compression allows you to dynamically compress and uncompress NTFS files and
folders, which often saves you a great deal of space on the drive.
D: Indexing allows for faster file searches.
Reference:
QUESTION 191:
Of the following boxes in the advanced file properties window of a Windows 2000
computer, which one allows for saving drive space?
A. Indexing
B. Encryption
C. Archiving
D. Compression
Answer: D
Explanation:
Compression allows you to dynamically compress and uncompress NTFS files and
folders, which often saves you a great deal of space on the drive.
Incorrect Answers:
A: Indexing allows for faster file searches.
B: Encryption allows a user to secure their files against anyone else being able to view
them by actually encoding the files with a key that only the user has access to.
C: Archiving tells the system whether the file has changed since the last time it was
backed up.
Reference:

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QUESTION 192:
As part of your training at Certkiller .com, your instructor asks you to check which
services are running on a Windows 2000 computer. Which of the following are the
steps you need to take to achieve this objective?
A. Click on the Start button, go to Settings, select Control Panel, double click
Administrative Tools, double click Computer Management, select Services and
Applications, and then select Event Viewer.
B. Click on the Start button, go to Settings, select Control Panel, double click
Administrative Tools, double click Computer Management, select Services and
Applications, and then select Services.
C. Click the start button, select Control Panel, double click Administrative Tools, double
click Computer Management, select Services and Applications, and then select Services.
D. Right click an unused space on the Desktop, and select Task Manager.
Answer: B
Explanation:
Computer Manager can manage all the services running on a computer.
Incorrect Answers:
A: The "Event Viewer" logs data about the computer.
C: This path is used in a Windows XP environment.
D: Windows Task Manager provides information about computer performance and
displays details about programs and processes running on your computer.
Reference:
Microsoft Windows Help and Support.
QUESTION 193:
Which of the following tools can be used on Windows NT4.0 to create or delete
partitions and even modify drive types?
A. Shared Folders
B. Event Viewer
C. Disk Management
D. Local Users and Groups
Answer: C
Explanation:
The Disk Management is Windows 2000's replacement for FDISK and can be used to
create or delete partitions and even modify drive types.
Incorrect Answers:

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A: The Shared Folders is used as a place to get a quick look of what is being shared on
your computer.
B: The Event Viewer is used to log data about the computer.
D: The Local Users and Groups are for accounts are stored and modified.
References:
QUESTION 194:
Which of the following Windows 2000 disk types can be used to create additional
partitions and can also allow you to create advanced disk configurations?
A. Dynamic Disk
B. Simple volume
C. Basic Disk
D. Basic volume
Answer: A
Explanation:
The Dynamic disks can be used to create additional partitions and can also allow you to
create advanced disk configurations.
Incorrect Answers:
B, C, D: These disk types can not be used to create additional partitions and can also
allow you to create advanced disk configurations.
References:
QUESTION 195:
On which of the following Operating systems can dynamic disks be used?
A. Windows 98
B. Windows 95
C. Windows 2000
D. Windows ME
Answer: C
Explanation:
The dynamic disk was implemented with Windows 2000 so it should work there.
Incorrect Answers:
A, B, D: The other Windows mentioned do not have support for dynamic disks.
References:

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QUESTION 196:
Which of the following tools can be used to check the drive for errors, and
rearranges files more efficiently?
A. Event Viewer
B. Local Users and Groups
C. Shared Folders
D. Disk Defragmenter
Answer: D
Explanation:
The Disk Defragmenter checks the drive for errors, and rearranges (defragments) files so
that they are more efficiently.
Incorrect Answers:
A: The Event Viewer is used to log data about the computer.
B: The Local Users and Groups are for accounts are stored and modified.
C: The Shared Folders is used as a place to get a quick look of what is being shared on
your computer.
References:
QUESTION 197:
Which of the following tools logs data about the computer and is also accessible
through Computer Management?
A. Local Users and Groups

B. Disk Management
C. Shared Folders
D. Event Viewer
Answer: D
Explanation:
The Event Viewer is used to log data about the computer.
Incorrect Answers:
A: The Local Users and Groups are for accounts are stored and modified.
B: The Disk Management is Windows 2000's replacement for FDISK and can be used to

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your computer.
References:
QUESTION 198:
Which of the following tools is where those accounts are stored and modified?
A. Performance Logs and Alerts

B. Device Manager
C. Shared Folders
Answer: D
Explanation:
The Local Users and Groups are for accounts are stored and modified.
Incorrect Answers:
A: The Performance Logs and Alerts are used to monitor system resource usage in real
time or to log performance.
B: The Device Manager is used to view and modify information about system hardware.
your computer.
References:
QUESTION 199:
Which of the following tools is used to view and modify information about system
hardware?
A. Local Users and Groups

B. Shared Folders
C. Event Viewer
D. Device Manager
Answer: D
Explanation:
The Device Manager is used to view and modify information about system hardware.
Incorrect Answers:
A: The Local Users and Groups are for accounts are stored and modified.
B: The Shared Folders is used as a place to get a quick look of what is being shared on
your computer.

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C: The Event Viewer is used to log data about the computer.

References:
QUESTION 200:
Which of the following tools is a place to get a quick look of what is being shared on
your computer?
A. Performance Logs and Alerts

B. Disk Management
C. Local Users and Groups
D. Shared Folders
Answer: D
Explanation:
The Shared Folders is used as a place to get a quick look of what is being shared on your
computer.
Incorrect Answers:
A: The Performance Logs and Alerts are used to monitor system resource usage in real
time or to log performance.
C: The Local Users and Groups are for accounts are stored and modified.
References:
QUESTION 201:
Which of the following tools allows you to poll the system to find out information on
installed hardware and software?
A. System Information
B. Event Viewer
C. Shared Folders
Answer: A
Explanation:
The System Information allows you to poll the system to find out information on
installed hardware and software.
Incorrect Answers:

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your computer.
D: The Local Users and Groups are for accounts are stored and modified.
References:
QUESTION 202:
Which of the following tools are used to monitor system resource usage in real time?
A. Device Manager
B. Shared Folders
C. Performance Logs and Alerts
D. System Information
Answer: C
Explanation:
The Performance Logs and Alerts are used to monitor system resource usage in real time
or to log performance.
Incorrect Answers:
A: The Device Manager is used to view and modify information about system hardware.
B: The Shared Folders is used as a place to get a quick look of what is being shared on
your computer.
D: The System Information allows you to poll the system to find out information on
installed hardware and software.
References:
QUESTION 203:
Which of the following tools keeps an index of your drive?
A. Cryptography service
B. Services
C. WMI Control
D. Indexing Service
Answer: D
Explanation:
The Indexing Service keeps an index of your drive to speed searches of your drives or
information.

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Incorrect Answers:
A, B, D: The other services are not used for keeping an index of your drive.
References:
QUESTION 204:
Which of the following tools are used to start and stop services that are on the
computer?
A. Indexing Service
B. WMI Control
C. Services
D. Cryptography service
Answer: C
Explanation:
The Services is used to start and stop services that are on the computer.
Incorrect Answers:
A, B, D: The other services are only for stopping the individual services.
References:
QUESTION 205:
Which of the following tools manages a backup tape drive or a ZIP-type removable
disk drive with your system?
A. Disk Management
B. Local Users and Groups
C. Disk Defragmenter
D. Removable Storage
Answer: D
Explanation:
The Removable Storage option allows you to manage a backup tape drive or a ZIP-type
removable disk drive with your system.
Incorrect Answers:
A: The Disk Management is Windows 2000's replacement for FDISK and can be used to
B: The Local Users and Groups are for accounts are stored and modified.
C: The Disk Defragmenter checks the drive for errors, and rearranges (defragments) files

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so that they are more efficiently.

References:
QUESTION 206:
Which of the following tools are used to configure and control the Windows
Management Instrumentation service?
A. Cryptography service
B. Services
C. Indexing Service
D. WMI Control
Answer: D
Explanation:
The WMI Control is used to configure and control the Windows Management
Instrumentation service.
Incorrect Answers:
A, B, C: The other services are not used for configure and control the Windows
Management Instrumentation service.
References:
QUESTION 207:
In which of the following modes must you start your computer if Windows won't
start properly?
A. Booting to a command prompt,

B. Safe Mode with network support.
C. Safe Mode
D. Logging all messages to a log file during boot
Answer: C
Explanation:
When Windows won't start properly to fix problems of this nature, you should boot
Windows in Safe Mode.
Incorrect Answers:
A, B D: The other modes are not required in the scenario.
References:

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QUESTION 208:
Which of the following tools can be used to correct corrupt file problems or disk
errors?
A. REGEDIT
B. ATTRIB
C. SCANDISK
D. FDISK
Answer: C
Explanation:
You can use the Windows SCANDISK utility to correct corrupt file problems or disk
errors, like cross-linked files.
Incorrect Answers:
A: The REGEDIT tool can be used to edit the registry.
B: The ATTRIB tool is used to change file attributes.
D: The FDISK tool prepares a drive for first time usage.
References:
QUESTION 209:
Which of the following tools will analyze hardware-related problems?
A. SCANDISK
B. Event Viewer
C. Safe Mode
D. Device Manager
Answer: D
Explanation:
The Device Manager can be used to analyze hardware-related problems.
Incorrect Answers:
A:
You can use the Windows SCANDISK utility to correct corrupt file problems or disk
errors, like cross-linked files.
C: When Windows won't start properly to fix problems of this nature, you should boot
Windows in Safe Mode.

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References:
QUESTION 210:
You are in the process of using ATTRIB.exe to change the file attributes of a file to
read only, which command syntax should be used?
A. ATTRIB <filename> -r
B. ATTRIB <filename> -h
C. ATTRIB <filename> -a
D. ATTRIB <filename> +r
Answer: D
Explanation:
The command line syntax for making a file read only is ATTRIB <filename> +r and is
used without the <>.
Incorrect Answers:
A, B, D: The other syntaxes are incorrect this is not for read only.
References:
QUESTION 211:
Archive which command syntax should be used?
A. ATTRIB <filename> +a
B. ATTRIB <filename> -r
C. ATTRIB <filename> +h
D. ATTRIB <filename> -a
Answer: A
Explanation:
The command line syntax for making a file have archive attributes is ATTRIB
<filename> +a and is used without the <>.
Incorrect Answers:
B, C, D: The other command line syntaxes are incorrect it is not for making attributes
archive.
References:

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QUESTION 212:
System which command syntax should be used?
B. ATTRIB <filename> +h
C. ATTRIB <filename> +s
D. ATTRIB <filename> +r
Answer: C
Explanation:
The command line syntax for making a file a system file is ATTRIB <filename> +s and
is used without the <>.
Incorrect Answers:
A, B, D: The other command line syntaxes are incorrect as they set other attributes.
References:
QUESTION 213:
Hidden which command syntax should be used?
B. ATTRIB <filename> -s
C. ATTRIB <filename> +h
D. ATTRIB <filename> -r
Answer: C
Explanation:
The command line syntax for making a file hidden is ATTRIB <filename> +h and is used
without the <>.
Incorrect Answers:
A, B, D: The other command line syntaxes are incorrect as they set other attributes.
References:
QUESTION 214:
Which of the following tools can be used to quickly edit a configuration file or other

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text file?
A. Disk Management
B. Event Viewer
D. EDIT.COM
Answer: D
Explanation:
The EDIT.COM file can be used to quickly edit a configuration file or other text file.
Incorrect Answers:
A: The Disk Management is Windows 2000's replacement for FDISK and can be used to
C:
The Disk Defragmenter checks the drive for errors, and rearranges (defragments) files so
that they are more efficiently.
References:
QUESTION 215:
Which of the following tools can be used to access and modify information about
your fixed disks?
A. Event Viewer
B. Disk Management
C. FDISK
Answer: C
Explanation:
The FDISK utility can be used to access and modify information about your fixed disks.
Incorrect Answers:
D: The Disk Defragmenter checks the drive for errors, and rearranges (defragments) files
References:

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QUESTION 216:
Which of the following tools is a quick and simple utility that you can use to check
the Registry for consistency?
A. SCANREG.EXE
B. Disk Management
C. Event Viewer
Answer: A
Explanation:
The Windows Registry Checker, SCANREG.EXE is a quick and simple utility that you
can use to check the Registry for consistency.
Incorrect Answers:
References:
QUESTION 217:
Which of the following tools allows programmers to write Windows scripts that can
perform any number of automated tasks?
A. SCANREG.EXE
B. WSCRIPT
C. Event Viewer
D. Disk Management
Answer: B
Explanation:
The WSCRIPT tool is used to allow programmers to write Windows scripts that can
perform any number of automated tasks.
Incorrect Answers:
A: The Windows Registry Checker, SCANREG.EXE is a quick and simple utility that
you can use to check the Registry for consistency.
D:
The Disk Management is Windows 2000's replacement for FDISK and can be used to

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References:
QUESTION 218:
Which of the following tools can be used to stores all Windows configuration
information?
A. SCANREG.EXE
B. REGEDIT.EXE
C. Event Viewer
Answer: B
Explanation:
The REGEDIT.exe tool is used to stores all Windows configuration information.
Incorrect Answers:
A: The Windows Registry Checker, SCANREG.EXE is a quick and simple utility that
References:
QUESTION 219:
Which of the following tools allows a user to manage their computer system's
configuration?
A. REGEDIT.EXE
B. SCANREG.EXE
C. MSCONFIG.EXE
D. Disk Management
Answer: C
Explanation:
The MSCONFIG.EXE tool can be used to manage their computer system's configuration.
Incorrect Answers:
A: The REGEDIT.exe tool is used to stores all Windows configuration information.
B: The Windows Registry Checker, SCANREG.EXE is a quick and simple utility that

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D: The Disk Management is Windows 2000's replacement for FDISK and can be used to
References:
QUESTION 220:
Which of the following is a Windows 98 utility that makes archival copies of

important files?
A. Character Map
B. Clipboard Viewer
C. Drive Space 3
D. Backup
Answer: D
Explanation:
The Backup system tool is used to make archival copies of important files.
Incorrect Answers:
A: The Character Map system tool is used to determine which type of letters, numbers,
and nonalphanumeric characters the computer will use.
B: The Clipboard Viewer system tool is used to allow you to see what has been copied
onto the system clipboard.
C: The Drive Space 3 system tool is used to allow you to compress the files on a drive to
get more information onto the drive but causes slower access.
Reference:
QUESTION 221:
Your instructor at Certkiller .com tells you to change the letters, numbers, and
nonalphanumeric characters for a Windows 98 system. Which of the following is the
utility that will allow you to do this?
A. Compression Agent
B. Disk Cleanup
D. Character Map
Answer: D
Explanation:

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The Character Map system tool is used to determine which type of letters, numbers, and
nonalphanumeric characters the computer will use.
Incorrect Answers:
A: The Compression Agent system tool is used with Drive Space 3 and allows you to set
up parameters for automatically determining which files to compress.
B: The Disk Cleanup system tool is used to go through the system and deletes unneeded
files to free up drive space.
C: The Disk Defragmenter system tool is used to arrange data on the computer's disk
drives so that it will be more easily available.
Reference:
QUESTION 222:
Of the following Windows 98 utilities, which one allows you to get more information
onto a drive through compression?
A. Maintenance Wizard
B. Net Watcher
C. Resource Meter
D. Drive Space 3
Answer: D
Explanation:
The Drive Space 3 system tool is used to allow you to compress the files on a drive to get
more information onto the drive but causes slower access.
Incorrect Answers:
A: The Maintenance Wizard system tool is used to set up a system maintenance plan.
B: The Net Watcher system tool is used to check the performance of the network.
C: The Resource Meter system tool is used to give a quick, graphical display of how
heavily basic system resources are being used.
Reference:
QUESTION 223:
Which of the following is a Windows 98 utility that allows you to set up parameters
for determining what files to compress automatically, when used in conjunction
with Drive Space 3?
A. Scandisk
B. Scheduled Tasks
C. System Information

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D. Compression Agent
Answer: D
Explanation:
The Compression Agent system tool is used with Drive Space 3 and allows you to set up
parameters for automatically determining which files to compress.
Incorrect Answers:
A: The Scandisk system tool is used to check a disk drive for errors or problems.
B: The Scheduled Tasks system tool is used to enable the running of recurring tasks
automatically.
C: The System Information system tool is used to find information on the hardware and
software installed on a computer.
Reference:
QUESTION 224:
You are a trainee technician at Certkiller .com. You are instructed to delete
unwanted files on a Windows 98 machine to free up drive space. Furthermore, you
are told that has to be done using a utility specially designed to carry out this task.
Which of the following is the utility that is being referred to?
A. System Monitor
B. Scandisk
C. Resource Meter
D. Disk Cleanup
Answer: D
Explanation:
The Disk Cleanup system tool is used to go through the system and deletes unneeded
Incorrect Answers:
A: The System Monitor system tool is a more complex version of Resource Meter and is
used to monitor specific resources and watches how they are used in real time.
B: The Scandisk system tool is used to check a disk drive for errors or problems.
C: The Resource Meter system tool is used to give a quick, graphical display of how
Reference:
QUESTION 225:

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Which of the following will arrange the data on a computer's disk drives so that it
will be more easily available?
A. Scheduled Tasks
B. System Information
C. Maintenance Wizard
Answer: D
Explanation:
The Disk Defragmenter system tool is used to arrange data on the computer's disk drives
so that it will be more easily available.
Incorrect Answers:
A: The Scheduled Tasks system tool is used to enable the running of recurring tasks
automatically.
B: The System Information system tool is used to find information on the hardware and
C: The Maintenance Wizard system tool is used to set up a system maintenance plan.
Reference:
QUESTION 226:
Which of the following will set up a system maintenance plan for your computer?
A. Scandisk
B. Scheduled Tasks
D. Maintenance Wizard
Answer: D
Explanation:
The Maintenance Wizard system tool is used to set up a system maintenance plan.
Incorrect Answers:
A: The Scandisk system tool is used to check a disk drive for errors or problems.
automatically.
C: The System Information system tool is used to find information on the hardware and
References:

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QUESTION 227:
Which of the following will check the performance of the network on your
computer?
A. Resource Meter
B. Net Watcher
C. Disk Cleanup
D. Scheduled Tasks
Answer: B
Explanation:
The Net Watcher system tool is used to check the performance of the network.
Incorrect Answers:
A: The Resource Meter system tool is used to give a quick, graphical display of how
C: The Disk Cleanup system tool is used to go through the system and deletes unneeded
D: The Scheduled Tasks system tool is used to enable the running of recurring tasks
automatically.
References:
QUESTION 228:
Which of the following will give a quick, graphical display of how heavily basic
system resources are being used on your computer?
A. Maintenance Wizard
B. Scheduled Tasks
C. Resource Meter
D. System Information
Answer: C
Explanation:
The Resource Meter system tool is used to give a quick, graphical display of how heavily
basic system resources are being used.
Incorrect Answers:
A: The Maintenance Wizard system tool is used to set up a system maintenance plan.
automatically.
D: The System Information system tool is used to find information on the hardware and

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References:
QUESTION 229:
Which of the following will check a disk drive for errors or problems on your
computer?
A. Resource Meter
B. System Monitor
C. Scandisk
D. Scheduled Tasks
Answer: C
Explanation:
The Scandisk system tool is used to check a disk drive for errors or problems.
Incorrect Answers:
A: The Resource Meter system tool is used to give a quick, graphical display of how
B: The System Monitor system tool is a more complex version of Resource Meter and is
D: The Scheduled Tasks system tool is used to enable the running of recurring tasks
automatically.
References:
QUESTION 230:
Which of the following will enable the running of recurring tasks automatically on
your computer?
A. System Monitor
B. Scheduled Tasks
C. Scandisk
D. Net Watcher
Answer: B
Explanation:
The Scheduled Tasks system tool is used to enable the running of recurring tasks
automatically.
Incorrect Answers:
A: The System Monitor system tool is a more complex version of Resource Meter and is

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C: The Scandisk system tool is used to check a disk drive for errors or problems.
D: The Net Watcher system tool is used to check the performance of the network.
References:
QUESTION 231:
Which of the following will find information on the hardware and software installed
on a PC?
A. Scheduled Tasks
B. System Monitor
D. Resource Meter
Answer: C
Explanation:
The System Information system tool is used to find information on the hardware and
Incorrect Answers:
automatically.
B: The System Monitor system tool is a more complex version of Resource Meter and is
D: The Resource Meter system tool is used to give a quick, graphical display of how
References:
QUESTION 232:
Which of the following is a more complex version of Resource Meter and is used to
monitor specific resources and watches how they are used in real time?
A. Scheduled Tasks
B. System Information
C. System Monitor
D. Net Watcher
Answer: C
Explanation:

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The System Monitor system tool is a more complex version of Resource Meter and is
Incorrect Answers:
automatically.
B: The System Information system tool is used to find information on the hardware and
D: The Net Watcher system tool is used to check the performance of the network.
References:
QUESTION 233:
While working in Windows 98 on a client's computer, you have to shut it down

illegally due to the system freezing. Which of the following will occur the next time
you switch on the computer?
A. Boot Normally
B. Safe Mode with command prompt
C. Safe Mode with networking
D. SCANDISK will scan the disk looking for corrupt files and fix or delete them
Answer: D
Explanation:
When the computer restarts SCANDISK will scan the disk looking for corrupt files and
fix or delete them.
Incorrect Answers:
A. B, C: The other mentioned modes will not appear only because of a system freeze.
Reference:
QUESTION 234:
Which of the following is a utility that allows you to fix corrupt file problems or disk
errors on a computer running Windows 98?
A. SCANDISK
B. SCANREG
C. Event Viewer
D. FDISK
Answer: A

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Explanation:
The SCANDISK tool can be used to correct corrupt file problems or disk errors, like
cross-linked files.
Incorrect Answers:
B: The purpose and function of the SCANREG command is to allow you to scan the
D: The FDISK utility is used to prepare a drive for first time usage.
Reference:
QUESTION 235:
Which of the following is a Windows 2000 utility that allows a user to manage files
and directories from a single graphical interface?
A. Event Viewer
B. FDISK
C. Windows Explorer
D. SCANREG
Answer: C
Explanation:
The Windows Explorer is a utility that allows the user to accomplish a number of
important file-related tasks from a single graphical interface.
Incorrect Answers:
B: The FDISK utility is used to prepare a drive for first time usage.
D: The purpose and function of the SCANREG command is to allow you to scan the
Reference:
QUESTION 236:
You are in the process of running the Backup system tool on your computer which
of the following is the proper function of your actions?
A. It is used to determines which type of letters, numbers, and nonalphanumeric

characters the machine will use

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B. It is used to allow you to compress the files on a drive to get more information onto
the drive
C. It is used to make archival copies of important files
D. It is used to allow you to see what has been copied onto the system clipboard
Answer: C
Explanation:
The purpose and function of the Backup system tool is to make archival copies of
important files.
Incorrect Answers:
A: This option is the proper function of the Character Map system tool.
B: This option is the proper function of the Drive Space 3 system tool.
D: This option is the proper function of the Clipboard Viewer system tool.
References:
QUESTION 237:
You are in the process of running the Character Map system tool on your computer
which of the following is the proper function of your actions?
A. It is used with Drive Space 3 and allows you to set up parameters for automatically
determining which files to compress
B. It is used to arrange data on the computer's disk drives so that it will be more easily
available
C. It is used to determines which type of letters, numbers, and nonalphanumeric
D. It is a utility which goes through the system and deletes unneeded files to free up drive
space
Answer: C
Explanation:
The purpose and function of the Character Map system tool is to determines which type
of letters, numbers, and nonalphanumeric characters the machine will use.
Incorrect Answers:
A: This option is the proper function of the Compression Agent system tool.
B: This option is the proper function of the Disk Defragmenter system tool.
D: This option is the proper function of the Disk Cleanup system tool.
References:

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QUESTION 238:
You are in the process of running the Clipboard Viewer system tool on your
computer which of the following is the proper function of your actions?
A. It is used to allow you to see what has been copied onto the system clipboard
B. It is used to checks the performance of the network
C. It gives a quick, graphical display of how heavily basic system resources are being
used
D. It is used to set up a system maintenance plan
Answer: A
Explanation:
The purpose and function of the Clipboard Viewer system tool is to allow you to see
what has been copied onto the system clipboard.
Incorrect Answers:
B: This option is the proper function of the Net Watcher system tool.
C: This option is the proper function of the Resource Meter system tool.
D: This option is the proper function of the Maintenance Wizard system tool.
References:
QUESTION 239:
You are in the process of running the Drive Space 3 system tool on your computer
A. It is used to check a disk drive for errors or problems

the drive
C. It is used to enable the running of recurring tasks automatically
D. It is used to find information on the hardware and software installed on a computer
Answer: B
Explanation:
The purpose and function of the Drive space 3 system tool is to allow you to compress
the files on a drive to get more information onto the drive.
Incorrect Answers:
A: This option is the proper function of the Scandisk system tool.
C: This option is the proper function of the Scheduled Tasks system tool.
D: This option is the proper function of the System Information system tool.
References:

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QUESTION 240:
You are in the process of running the Compression Agent system tool on your
A. It is a more complex version of Resource Meter and monitors specific resources and
watches how they are used in real time
B. It is used with Drive Space 3 and allows you to set up parameters for automatically
C. It is a utility which goes through the system and deletes unneeded files to free up drive
space
D. It gives a quick, graphical display of how heavily basic system resources are being
used
Answer: B
Explanation:
The purpose and function of the Compression Agent system tool is it is used with Drive
Space 3 and allows you to set up parameters for automatically determining which files to
compress.
Incorrect Answers:
A: This option is the proper function of the System Monitor system tool.
C: This option is the proper function of the Disk Cleanup system tool.
D: This option is the proper function of the Resource Meter system tool.
References:
QUESTION 241:
You are in the process of running the Disk Cleanup system tool on your computer
A. It is used to set up a system maintenance plan

B. It is used to check a disk drive for errors or problems
D. It is a utility which goes through the system and deletes unneeded files to free up drive
space
Answer: D
Explanation:
The purpose and function of the Disk Cleanup system tool is it is a utility which goes

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through the system and deletes unneeded files to free up drive space.
Incorrect Answers:
A: This option is the proper function of the Maintenance Wizard system tool.
B: This option is the proper function of the Scandisk system tool.
C: This option is the proper function of the Scheduled Tasks system tool.
References:
QUESTION 242:
You are in the process of running the Disk Defragmenter system tool on your
A. It is a more complex version of Resource Meter and monitors specific resources and
B. It is used to find information on the hardware and software installed on a computer
C. It is used to arrange data on the computer's disk drives so that it will be more easily
available
Answer: C
Explanation:
The purpose and function of the Disk Defragmenter system tool is to arrange data on the
computer's disk drives so that it will be more easily available.
Incorrect Answers:
A: This option is the proper function of the System Monitor system tool.
B: This option is the proper function of the System Information system tool.
D: This option is the proper function of the Maintenance Wizard system tool.
References:
QUESTION 243:
You are in the process of running the Maintenance Wizard system tool on your
A. It is used to check a disk drive for errors or problems

B. It is used to determines which type of letters, numbers, and nonalphanumeric
C. It is used to make archival copies of important files
Answer: D

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Explanation:
The purpose and function of the Maintenance Wizard system tool is to set up a system
maintenance plan.
Incorrect Answers:
A: This option is the proper function of the Scandisk system tool.
B: This option is the proper function of the Character Map system tool.
C: This option is the proper function of the Backup system tool.
References:
QUESTION 244:
You are in the process of running the Net Watcher system tool on your computer
A. It is used to allow you to see what has been copied onto the system clipboard
the drive
C. It is used to checks the performance of the network
D. It is used to enable the running of recurring tasks automatically
Answer: C
Explanation:
The purpose and function of the Net Watcher system tool is to checks the performance of
the network.
Incorrect Answers:
A: This option is the proper function of the Clipboard Viewer system tool.
B: This option is the proper function of the Drive Space 3 system tool.
D: This option is the proper function of the Scheduled Tasks system tool.
References:
QUESTION 245:
You are in the process of running the Resource Meter system tool on your computer
A. It is used to find information on the hardware and software installed on a computer

B. It is a utility which goes through the system and deletes unneeded files to free up drive
space
C. It gives a quick, graphical display of how heavily basic system resources are being
used

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D. It is used to determines which type of letters, numbers, and nonalphanumeric

Answer: C
Explanation:
The purpose and function of the Resource Meter system tool is it gives a quick, graphical
display of how heavily basic system resources are being used.
Incorrect Answers:
A: This option is the proper function of the System Information system tool.
B: This option is the proper function of the Disk Cleanup system tool.
D: This option is the proper function of the Character Map system tool.
References:
QUESTION 246:
You are in the process of running the Scandisk system tool on your computer which
of the following is the proper function of your actions?
A. It is used with Drive Space 3 and allows you to set up parameters for automatically
C. It is used to arrange data on the computer's disk drives so that it will be more easily
available
D. It is used to make archival copies of important files
Answer: B
Explanation:
The purpose and function of the Scandisk system tool is to check a disk drive for errors
or problems.
Incorrect Answers:
A: This option is the proper function of the Compression Agent system tool.
C: This option is the proper function of the Disk Defragmenter system tool.
D: This option is the proper function of the Backup system tool.
References:
QUESTION 247:
You are in the process of running the Scheduled Tasks system tool on your

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A. It is used to make archival copies of important files

B. It is used to arrange data on the computer's disk drives so that it will be more easily
available
D. It is a more complex version of Resource Meter and monitors specific resources and
Answer: C
Explanation:
The purpose and function of the Scheduled Tasks system tool is to enable the running of
recurring tasks automatically.
Incorrect Answers:
A: This option is the proper function of the Backup system tool.
B: This option is the proper function of the Disk Defragmenter system tool.
D: This option is the proper function of the System Monitor system tool.
References:
QUESTION 248:
You are in the process of running the System Information system tool on your
A. It is used to find information on the hardware and software installed on a computer

C. It is a utility which goes through the system and deletes unneeded files to free up drive
space
D. It is used to arrange data on the computer's disk drives so that it will be more easily
available
Answer: A
Explanation:
The purpose and function of the System Information system tool is to find information on
the hardware and software installed on a computer.
Incorrect Answers:
B: This option is the proper function of the Scandisk system tool.
C: This option is the proper function of the Disk Cleanup system tool.
D: This option is the proper function of the Disk Defragmenter system tool.
References:

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QUESTION 249:
You are in the process of running the System Monitor system tool on your computer
A. It is used to checks the performance of the network

B. It is a utility which goes through the system and deletes unneeded files to free up drive
space
C. It is used to find information on the hardware and software installed on a computer
D. It is a more complex version of Resource Meter and monitors specific resources and
Answer: D
Explanation:
The purpose and function of the System Monitor system tool is a more complex version
of Resource Meter and monitors specific resources and watches how they are used in real
time.
Incorrect Answers:
A: This option is the proper function of the Net Watcher system tool.
B: This option is the proper function of the Disk Cleanup system tool.
C: This option is the proper function of the System Information system tool.
References:
QUESTION 250:
Which of the following is a Windows 2000 utility that allows you to add and
configures new hardware?
A. Date/Time
B. Display
C. Add/Remove Programs
D. Add/Remove Hardware
Answer: D
Explanation:
The Add/Remove Hardware utility is used to add and configure new hardware.
Incorrect Answers:
A: The Date/Time utility is used to set the system time and configures options such as
time zone.
B: The Display utility is used to configure screen savers, colors, display options, and
monitor drivers.
C: The Add/Remove Programs utility is used to change, add, or delete software.

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References:
QUESTION 251:
Which of the following is a Windows 2000 utility that allows you to change, add, or
delete software?
A. Fonts
B. Internet Options
D. Multimedia
Answer: C
Explanation:
The Add/Remove Programs utility is used to change, add, or delete software.
Incorrect Answers:
A: The Fonts utility is used to add and remove fonts.
B: The Internet Options utility is used to set a number of options for Configuring
Network Software.
D: The Multimedia utility is used to Configures audio and video options.
References:
QUESTION 252:
Which of the following is a Windows 2000 utility that allows you to set the system
time and configure options such as time zone?
A. Network (Network and Dial-up Connections)

B. Date/Time
C. Modems (Phone and Modem Options)
D. Printers
Answer: B
Explanation:
The Date/Time utility is used to set the system time and configures options such as time
zone.
Incorrect Answers:
A: The Network (Network and Dial-up Connections) utility is used to set options for
connecting to other computers.
C: The Modems (Phone and Modem Options) utility is used to set options for using

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phone lines to dial out to a network or the Internet.

D: The Printers utility is used to configure printer settings and print defaults.
References:
QUESTION 253:
Which of the following is a Windows 2000 utility that allows you to configure screen
savers, colors, display options, and monitor drivers?
A. Display
B. System
C. Multimedia
D. Internet Options
Answer: A
Explanation:
The Display utility is used to configure screen savers, colors, display options, and
monitor drivers.
Incorrect Answers:
B: The System utility is used to allow you to view and configure various system
elements.
C: The Multimedia utility is used to Configures audio and video options.
D: The Internet Options utility is used to set a number of options for Configuring
Network Software.
References:
QUESTION 254:
Which of the following is a Windows 2000 utility that allows you to add and remove
fonts?
A. Printers
B. System
D. Fonts
Answer: D
Explanation:
The Fonts utility is used to add and remove fonts.
Incorrect Answers:

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A: The Printers utility is used to configure printer settings and print defaults.
elements.
C: The Add/Remove Programs utility is used to change, add, or delete software.
References:
QUESTION 255:
Which of the following is a Windows 2000 utility that allows you to set a number of
options for configuring Network Software?
A. Internet Options
B. Date/Time
C. Multimedia
D. Printers
Answer: A
Explanation:
The Internet Options utility is used to set a number of options for Configuring Network
Software.
Incorrect Answers:
B: The Date/Time utility is used to set the system time and configures options such as
time zone.
C: The Multimedia utility is used to configure audio and video options.
D: The Printers utility is used to configure printer settings and print defaults.
References:
QUESTION 256:
Which of the following is a Windows 2000 utility that allows you to configure audio
and video options?
A. System
B. Multimedia
C. Date/Time
D. Internet Options
Answer: B
Explanation:
The Multimedia utility is used to configure audio and video options.

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Incorrect Answers:
A: The System utility is used to allow you to view and configure various system
elements.
C:
The Date/Time utility is used to set the system time and configures options such as time
zone.
D: The Internet Options utility is used to set a number of options for Configuring
Network Software.
References:
QUESTION 257:
Which of the following is a Windows 2000 utility that allows you to set options for
connecting to other computers?
A. Display
B. Printers
C. Network (Network and Dial-up Connections)
D. Add/Remove Hardware
Answer: C
Explanation:
The Network (Network and Dial-up Connections) utility is used to set options for
connecting to other computers.
Incorrect Answers:
A: The Display utility is used to configure screen savers, colors, display options, and
monitor drivers.
B: The Printers utility is used to configure printer settings and print defaults.
D: The Add/Remove Hardware utility is used to add and configure new hardware.
References:
QUESTION 258:
Which of the following is a Windows 2000 utility that allows you to set options for
using phone lines to dial out to a network or the Internet?
A. Modems (Phone and Modem Options)

B. System
C. Fonts
D. Display

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Answer: A
Explanation:
The Modems (Phone and Modem Options) utility is used to set options for using phone
lines to dial out to a network or the Internet.
Incorrect Answers:
elements.
C: The Fonts utility is used to add and remove fonts.
D: The Display utility is used to configure screen savers, colors, display options, and
monitor drivers.
References:
QUESTION 259:
Which of the following is a Windows 2000 utility that allows you to configure
printer settings and print defaults?
A. Add/Remove Hardware
B. Multimedia
C. System
D. Printers
Answer: D
Explanation:
The Printers utility is used to configure printer settings and print defaults.
Incorrect Answers:
A: The Add/Remove Hardware utility is used to add and configure new hardware.
B: The Multimedia utility is used to configure audio and video options.
C: The System utility is used to allow you to view and configure various system
elements.
References:
QUESTION 260:
Which of the following is a Windows 2000 utility that allows you to view and
configure various system elements?
A. Multimedia
B. Internet Options
C. System

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D. Modems (Phone and Modem Options)
Answer: C
Explanation:
The System utility allows you to view and configure various system elements.
Incorrect Answers:
A: The Multimedia utility is used to Configures audio and video options.
B: The Internet Options utility is used to set a number of options for Configuring
Network Software.
D: The Modems (Phone and Modem Options) utility is used to set options for using
phone lines to dial out to a network or the Internet.
References:
QUESTION 261:
You are in the process of using the Add/Remove Hardware utility, what is the
proper function of your action?
A. It is used to change, add, or delete software

B. It is used to set the system time and configures options such as time zone
C. It is used to configure screen savers, colors, display options, and monitor drivers
D. It is used to add and configure new hardware
Answer: D
Explanation:
The purpose and function of the Add/Remove Hardware utility is to add and configure
new hardware.
Incorrect Answers:
A: This option is the proper function of the Add/Remove Programs utility.
B: This option is the proper function of the Date/Time utility.
C: This option is the proper function of the Display utility.
References:
QUESTION 262:
You are in the process of using the Add/Remove Programs utility, what is the
proper function of your action?

B. It is used to add and configure new hardware

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C. It is used to configure printer settings and print defaults

D. It is used to allow you to view and configure various system elements
Answer: A
Explanation:
The purpose and function of the Add/Remove Programs utility is to change, add, or
delete software.
Incorrect Answers:
B: This option is the proper function of the Add/Remove Hardware utility.
C: This option is the proper function of the Printers utility.
D: This option is the proper function of the System utility.
References:
QUESTION 263:
You are in the process of using the Date/Time utility, what is the proper function of
your action?
A. It is used to add and remove fonts

B. It is used to set a number of options for Configuring Network Software
C. It is used to set the system time and configures options such as time zone
D. It is used to configure screen savers, colors, display options, and monitor drivers
Answer: C
Explanation:
The purpose and function of the Date/Time utility is to set the system time and
configures options such as time zone.
Incorrect Answers:
A: This option is the proper function of the Fonts utility.
B: This option is the proper function of the Internet Options utility.
D: This option is the proper function of the Display utility.
References:
QUESTION 264:
You are in the process of using the Display utility, what is the proper function of
your action?

B. It is used to configure printer settings and print defaults

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C. It is used to configure screen savers, colors, display options, and monitor drivers
D. It is used to set options for connecting to other computers
Answer: C
Explanation:
The purpose and function of the Display utility is to configure screen savers, colors,
display options, and monitor drivers.
Incorrect Answers:
A: This option is the proper function of the Add/Remove Programs utility.
B: This option is the proper function of the Printers utility.
D: This option is the proper function of the Network (Network and Dial-up Connections)
utility.
References:
QUESTION 265:
You are in the process of using the Fonts utility, what is the proper function of your
action?
A. It is used to set the system time and configures options such as time zone
B. It is used to configure audio and video options
C. It is used to allow you to view and configure various system elements
D. It is used to add and remove fonts
Answer: D
Explanation:
The purpose and function of the Fonts utility is to add and remove fonts.
Incorrect Answers:
A: This option is the proper function of the Date/Time utility.
B: This option is the proper function of the Multimedia utility.
C: This option is the proper function of the System utility.
References:
QUESTION 266:
You are in the process of using the Internet Options utility, what is the proper
function of your action?
A. It is used to add and configure new hardware

B. It is used to change, add, or delete software

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C. It is used to set a number of options for Configuring Network Software

D. It is used to configure printer settings and print defaults
Answer: C
Explanation:
The purpose and function of the Internet Options utility is to set a number of options for
Configuring Network Software.
Incorrect Answers:
A: This option is the proper function of the Add/Remove Hardware utility.
B: This option is the proper function of the Add/Remove Programs utility.
D: This option is the proper function of the Printers utility.
References:
QUESTION 267:
You are in the process of using the Multimedia utility, what is the proper function of
your action?
A. It is used to set the system time and configures options such as time zone
B. It is used to configure screen savers, colors, display options, and monitor drivers
C. It is used to configure audio and video options
Answer: C
Explanation:
The purpose and function of the Multimedia utility is to configure audio and video
options.
Incorrect Answers:
A: This option is the proper function of the Date/Time utility.
B: This option is the proper function of the Display utility.
D: This option is the proper function of the Network (Network and Dial-up Connections)
utility.
References:
QUESTION 268:
You are in the process of using the Network (Network and Dial-up Connections)
utility, what is the proper function of your action?
A. It is used to configure screen savers, colors, display options, and monitor drivers

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B. It is used to add and remove fonts

Answer: D
Explanation:
The purpose and function of the Network (Network and Dial-up Connections) utility is to
set options for connecting to other computers.
Incorrect Answers:
A: This option is the proper function of the Display utility.
B: This option is the proper function of the Fonts utility.
C: This option is the proper function of the System utility.
References:
QUESTION 269:
You are in the process of using the Modems (Phone and Modem Options) utility,
what is the proper function of your action?
A. It is used to configure printer settings and print defaults.

C. It is used to set the system time and configures options such as time zone
D. It is used to set options for using phone lines to dial out to a network or the Internet
Answer: D
Explanation:
The purpose and function of the Modems (Phone and Modem Options) utility is to set
options for using phone lines to dial out to a network or the Internet.
Incorrect Answers:
A: This option is the proper function of the Printers utility.
C: This option is the proper function of the Date/Time utility.
References:
QUESTION 270:
You are in the process of using the Printers utility, what is the proper function of
your action?
A. It is used to set a number of options for Configuring Network Software

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B. It is used to configure screen savers, colors, display options, and monitor drivers
C. It is used to set options for connecting to other computers
Answer: D
Explanation:
The purpose and function of the Printers utility is to configure printer settings and print
defaults.
Incorrect Answers:
A: This option is the proper function of the Internet Options utility.
B: This option is the proper function of the Display utility.
C: This option is the proper function of the Network (Network and Dial-up Connections)
utility.
References:
QUESTION 271:
You are in the process of using the System utility, what is the proper function of
your action?
A. It is used to add and remove fonts

Answer: C
Explanation:
The purpose and function of the System utility is to allow you to view and configure
various system elements.
Incorrect Answers:
A: This option is the proper function of the Fonts utility.
D: This option is the proper function of the Printers utility.
References:
QUESTION 272:
Which of the following programs performs the installation of Windows 95?
A. XCOPY.EXE

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B. AUTOEXEC.BAT
C. SETUP.EXE
D. SMARTDRV.EXE
Answer: C
Explanation:
The program that performs the installation is called SETUP.EXE
Incorrect Answers
A: The XCOPY.EXE allows you to copy multiple files and directories easily.
B: The AUTOEXEC.BAT and CONFIG.SYS which are the necessary memory managers
and settings to get the computer up and running.
D: The SMARTDRV.EXE increases file copy speed.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 273:
In Windows 98, where is SETUP.EXE located? (Choose all that apply)
A. In the Extended Partition.

B. In the root directory of Disk 1 of the set of installation floppies.
C. In the Add/Remove Programs.
D. In the WIN98 directory of the installation CD-ROM.
Answer: B, D
Explanation:
The program that performs the installation is called SETUP.EXE, and it's located either
in the root directory of Disk 1 of the set of installation floppies or in the WIN98 directory
of the installation CD-ROM.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 274:
What is the function of the SETUP.EXE in Windows 95?
A. Makes sure there is enough room to install Windows 95.

B. It allows you to copy multiple files and directories easily.
C. Increases file copy speed.
Answer: A

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Explanation:
The program that performs the installation is called SETUP.EXE, and it's located either
in the root directory of Disk 1 of the set of installation floppies or in the WIN95/WIN98
directory of the installation CD-ROM. It examines your hard disk and makes sure there is
enough room to install Windows 95
Incorrect Answers
B: The XCOPY.EXE allows you to copy multiple files and directories easily
C: The SMARTDRV.EXE increases file copy speed.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 275:
Which files does SETUP.EXE copy to the computer system?
A. The memory managers and settings to get the computer up and running.
B. The XCOPY.EXE files.
C. Temporary files.
Answer: C
Explanation:
The SETUP.EXE copies a few temporary files to your hard disk. These temporary files
are the components of the Installation Wizard that will guide you through the installation
of Windows 9x.
Incorrect Answers
A: The AUTOEXEC.BAT and CONFIG.SYS which are the necessary memory managers
B: The XCOPY.EXE allows you to copy multiple files and directories easily
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 276:
The Windows 95 SETUP Command-Line has a few options. Which option allows
SETUP to skip disk space checking?
A. /id
B. /d
C. /iq

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Answer: A
The /id option tells SETUP not to run the disk space checker.
Incorrect Answers
B: The /d tells Setup to ignore your existing copy of Windows.
C: The /iq tells Setup to skip the test for cross-linked files.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 277:
In the Windows 95 SETUP Command-Line, what is the function of the /it option?
A. It tells Setup to ignore your existing copy of Windows.

B. It tells Setup to skip the disk space check.
C. It tells Setup to skip the check for Terminate and Stay Resident programs (TSRs).
D. It tells Setup to skip the test for cross-linked files.
Answer: C
Incorrect Answers
A: The /d option tells Setup to ignore your existing copy of Windows.
B: The /id option tells Setup to skip the disk space check.
D: The /iq option tells Setup to skip the test for cross-linked files.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 278:
The Windows 95 SETUP Command-Line has a few options. Which options causes
SETUP to run without a mouse?
A. /id
B. /n
C. /l
D. /iq
Answer: B
The /n option causes Setup to run without a mouse.
Incorrect Answers
A: The /id option tells Setup to skip the disk space check.
C: The /l option enables a Logitech mouse
Reference:
Alameda, CA, 2001, pp. 531-542.

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QUESTION 279:
In the Windows 95 SETUP Command-Line, what is the function of the /p option?
A. It tells Setup to skip the disk space check.

B. It tells Setup to skip the check for any Plug-and-Play devices.
C. It tells Setup to skip the check for Terminate and Stay Resident programs (TSRs).
Answer: B
The /p option tells Setup to skip the check for Plug-and-Play devices.
Incorrect Answers
A: The /id option tells Setup to skip the disk space check.
C: The /it option tells Setup to skip the check for Terminate and Stay Resident programs
(TSRs)
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 280:
Which of the following statements is TRUE?
A. The /id tells Setup to skip the test for cross-linked files.
B. The /it tells Setup to skip the disk space check.
C. The /it is known to cause problems with Windows 95 Setup.
D. The /it tells Setup to skip the test for cross-linked files.
Answer: C
Explanation:
The /it tells Setup to skip the check for Terminate and Stay Resident programs (TSRs)
that are known to cause problems with Windows 95 Setup.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 281:
In the Windows 95 SETUP Command-Line, what is the function of the /T:C:\tmp

option?
A. It tells you the temperature of the CPU.

B. It tells you the temperature of the motherboard.

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C. It specifies which directory Setup will copy its temporary files to.
Answer: C
Explanation:
The /T:C:\tmp specifies which directory (C:\tmp in this case) Setup will copy its
temporary files to. If this directory doesn't exist, Setup will create it.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 282:
If you install Windows 95 on your system, where would Setup put the files?
A. SETUP.EXE.
B. C:\WINDOWS\SYSTEM
C. C:\WINDOWS
D. C:\
Answer: C
Explanation:
Setup will allow you to choose where you would like to install Windows 95. Setup
chooses C:\WINDOWS by default.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 283:
A user has asked you to install Windows 95. Which of the four installation types
would be most suitable?
A. Compact
B. Custom
C. Portable
D. Typical
Answer: D
Explanation:
Typical installs a good base of most elements and is the best option if you are installing a
system for someone else, and are not sure which options to install.
Incorrect Answers:

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A: Compact installs a minimal set of options.

B: Custom installation allows you to choose exactly which components you want and
which you don't from the component groups. Each group generally has a number of
options included with it, and you can choose to install all, some, or none of any
component group.
C: Portable installs fewer components than the typical install, but it does include a
number of communication tools left out of the typical install, including Dial-Up
Networking.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 284:
You need to install Windows 95 with the minimal set of drivers. Which of the
following options should you choose?
A. Compact
B. Custom
C. Portable
D. Typical
Answer: A
Explanation:
The compact option installs a minimal set of options.
Incorrect Answers:
B: Custom installation allows you to choose exactly which components you want and
which you don't from the component groups. Each group generally has a number of
options included with it, and you can choose to install all, some, or none of any
component group.
Networking.
D: Typical installs a good base of most elements and is the best option if you are
installing a system for someone else, and are not sure which options to install.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 285:
In Windows 95, which of the following setup type allows you to choose what
components you want to load?
A. Compact

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B. Custom
C. Portable
D. Typical
Answer: B
Explanation:
Custom installation allows you to choose exactly which components you want and which
you don't from the component groups. Each group generally has a number of options
included with it, and you can choose to install all, some, or none of any component group
Incorrect Answers:
A: Compact installs a minimal set of options.
Networking.
Reference:
Alameda, CA, 2001, pp. 531-542.
QUESTION 286:
What is the minimum recommended space required to install Windows 2000

Professional edition?
A. 320 MB
B. 1 GB
C. 2 GB
D. 1.5 GB
Answer: C
Explanation:
The minimum requirement is 2GB plus, which is needed for your applications and
storage.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 287:
Which of the following drivers are compatible with Windows 2000?
A. The drivers for Windows NT

B. The drivers for Windows 98 SE

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C. The drivers for Windows 95

D. All of the above
Answer: A
Explanation:
Many Windows NT drivers will work with Windows 2000, while Windows 95 or 98
drivers will NOT work!
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 288:
Which of the following statements is FALSE?
A. Hardware requirements for Windows 2000 are higher than that of Windows 9x
B. The hardware requirements to install Windows 2000 Professional is low-a Pentium
133 and 32MB of RAM.
C. Many Windows NT drivers and Windows 98 drivers will work with 2000.
D. None of the above
Answer: C
Explanation:
Many Windows NT drivers will work with 2000, while Windows 95 or 98 drivers will
NOT work.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 289:
Which of the following does Windows 2000 Professional use to start Setup? (Choose
all that apply)
A. Install
B. Winnt32
C. Setup
D. Winnt
Answer: B, D
Explanation:
Professional has two different executables used to start Setup, depending on the OS you
are using to start the install. These executables are WINNT and WINNT32.

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Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 290:
The WINNT.EXE in Windows 2000 Professional has a few commands. Which of the
following allows you to specify the location of the Windows 2000 source files?
A. Winnt32
B. SETUP.EXE.
C. /s:sourcepath
D. /t:tempdrive
Answer: C
Explanation:
The /s:sourcepathallows you to specify the location of the Windows 2000 source files.
Incorrect Answers
A: This is one of the executables used to start Setup.
B: This program performs the installation of th4e Windows 95.
D: This allows you to specify the drive the setup uses to store temporary installation
files.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 291:
The new computer technician is busy installing Windows 2000 Professional. He

wants to know the command that is used to specify the drive the setup uses to store
temporary installation files.
A. SETUP.EXE.
B. /s:sourcepath
C. /t:tempdrive
D. Winnt32
Answer: C
Explanation:
The /t:tempdrive allows you to specify the drive the setup uses to store temporary
installation files.
Reference:
Alameda, CA, 2001, pp. 588-598.

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QUESTION 292:
In the Windows 2000 Professional WINNT.EXE options, what does the /a option
do?
A. It tells Setup to enable accessibility options.

B. Start in the floppy drive
C. Used in an unattended installation to provide responses to questions the user would
normally be prompted for.
Answer: A
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 293:
With regards to the WINNT.EXE options, which of the following allows you to add
a batch script to execute at the end of SETUP?
A. /s:sourcepath
B. /e:command
C. /t:tempdrive
Answer: B
Explanation:
The /e:command allows you to add a command, such as a batch script, to execute at the
end of Setup.
Incorrect Answers:
A: /s:sourcepath allows you to specify the location of the Windows 2000 source files.
C: /t:tempdrive allows you to specify the drive the setup uses to store temporary
installation files.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 294:
With regards to the WINNT.EXE Options, which of the following allows you to
perform an unattended installation?
A. /s:sourcepath

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B. /e:command
C. /t:tempdrive
D. /u:answer file
Answer: D
Explanation:
The /u:answer file is used in an unattended installation to provide responses to questions
the user would normally be prompted for.
Incorrect Answers:
A: /s:sourcepath allows you to specify the location of the Windows 2000 source files.
B: /e:command allows you to add a command (such as a batch script) to execute at the
end of Setup.
C: /t:tempdrive allows you to specify the drive the setup uses to store temporary
installation files.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 295:
Which of the following statements regarding the WINNT.EXE options is TRUE?
A. The /e:command allows you to specify the location of the Windows 2000 source files.
B. The /t:tempdrive allows you to add a command (such as a batch script) to execute at
the end of Setup.
C. The /s:sourcepath allows you to specify the drive the setup uses to store temporary
installation files.
D. The /udf:id [,UDB_file] allows you to installing numerous machines, each having a
unique computer name.
Answer: D
Explanation:
If you are installing numerous machines, each must have a unique computer name. This
setting lets you specify a file with unique values for these settings.
Incorrect Answers
A: The /e:command allows you to add a command (such as a batch script) to execute at
the end of Setup.
B: The /t:tempdrive allows you to specify the drive the setup uses to store temporary
installation files.
C: The /s:sourcepath allows you to specify the location of the Windows 2000 source
files.
Reference:
Alameda, CA, 2001, pp. 588-598.

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QUESTION 296:
With regards to the WINNT32.EXE options, which of the following is used to run
install without user intervention?
A. /s:sourcepath
B. /unattend
Answer: B
Explanation:
The /unattend is used to run install without user intervention.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 297:
With regards to the WINNT32.EXE options, which of the following allows you to
specify custom settings for machines during an unattended installation?
A. /unattend
B. /unattend[num]: [answer_file]
Answer: B
Explanation:
The /unattend[num]: [answer_file] allows you to specify custom settings for machines
during an unattended installation.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 298:
With regards to the WINNT32.EXE Options, which of the following is used to

troubleshoot problems during an upgrade?
B. /s:sourcepath

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Answer: A
Explanation:
The /debug[level]: [filename] is used to troubleshoot problems during an upgrade.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 299:
Which of the following statements regarding the WINNT32.EXE options is FALSE?
A. The /debug[level]: [filename] is used to troubleshoot problems during an upgrade.

B. The /s:sourcepath allows you to specify the location of the Windows 2000 source files.
C. The /udf:id [,UDB_file] allows certain values that need to be unique to be set
separately for each machine installed..
D. The /unattend[num]: [answer_file] Allows you to specify custom settings for
machines during an unattended installation.
E. None of the above
Answer: E
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 300:
The new technician wants to check an upgrade to Windows 2000 Professional,

which of the following commands must he use to perform all the steps of an
upgrade?
B. /checkupgradeonly
C. /checkupgrade
Answer: B
Explanation:
The /checkupgradeonly performs all the steps of an upgrade, but only as a test. The
results are saved to an upgrade.txt file that can be examined for potential problems.
Reference:
Alameda, CA, 2001, pp. 588-598.

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QUESTION 301:
A. The /debug[level]: [filename] allows you to specify the location of the Windows 2000
source files.
B. The /checkupgradeonly allows you to specify the drive Setup uses to store temporary
installation files
C. The /makelocalsource specifies that the i386 installation directory from the CD should
be copied to the hard drive, allowing for easier updates later.
D. None of theabove
Answer: C
Incorrect Answers
A: The /debug[level]: [filename] is used to troubleshoot problems during an upgrade.
B: The /checkupgradeonly performs all the steps of an upgrade, but only as a test. The
results are saved to an upgrade.txt file that can be examined for potential problems.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 302:
In the Windows 2000 Professional's Advanced Options window, how many options
are available?
A. 1
B. 3
C. 4
D. 5
Answer: C
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 303:
In the Advanced Options window of Windows 2000 Professional, what does

Archiving mean?
A. It allows a user to secure their files against anyone else being able to view them by
actually encoding the files with a key that only the user has access to.
B. It tells the system whether the file has changed since the last time it was backed up.
C. It implements an Index Service to catalog and improve the search capabilities of your

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drive. 3
D. None of theabove
Answer: B
Explanation:
This is identical to the Archive attribute on a FAT or FAT32 drive. This tells the system
whether the file has changed since the last time it was backed up. Technically it is known
as the "Archive Needed" attribute; if this box is selected, the file should be backed up. If
it is not selected, a current version of the file is already backed up.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 304:
Which of the following supports advanced compression options?
A. Windows 98
B. Windows 3x
C. Windows NT
D. Windows 95
Answer: C
Explanation:
Windows 2000 supports advanced compression options first introduced in Windows NT.
NTFS files and folders can be dynamically compressed and uncompressed.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 305:
Which of the following allows a user to secure their files and prevents others from
viewing them?
A. Indexing
B. Compression
C. Archiving
D. Encryption
Answer: D
Explanation:
Encryption is the last advanced attribute is totally new to Windows 2000. Encryption

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allows a user to secure their files against anyone else being able to view them by actually
encoding the files with a key that only the user has access to.
Incorrect Answers
A: Windows 2000 implements an Index Service to catalog and improve the search
capabilities of your drive. Once files are indexed you can search them more quickly by
name, date, or other attributes.
B: NTFS files and folders can be dynamically compressed and uncompressed, often
saving a great deal of space on the drive. As with Indexing, turning on Compression for a
folder will result in your being prompted as to whether you want the existing files in the
folder to be compressed.
C: This tells the system whether the file has changed since the last time it was backed up.
Technically it is known as the "Archive Needed" attribute; if this box is selected, the file
should be backed up. If it is not selected, a current version of the file is already backed
up.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 306:
A. To install Windows 98 you need 50-55MB of free space.

B. To install Windows XP you need 212 MB of free space.
C. The minimum requirements to install Windows 95 is 120MB of free space
D. None of theabove
Answer: B
Explanation:
Windows XP requires 212 MB of free space, also on a FAT32 partition.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 307:
Windows ME does not boot to DOS. What file does Windows ME use?
A. MSDOS.SYS
B. SYSTEM.INI
C. WINBOOT.INI
D. WIN.INI
Answer: C

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Explanation:
Windows Me uses a file called WINBOOT.INI to bypass MSDOS.SYS. The two files
must be exactly the same, so you can edit an existing MSDOS.SYS file and copy it over
to WINBOOT.INI to modify how Windows Me starts up.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 308:
Which of the following supports file level security? (Choose all that apply)
A. Windows 2000 Professional

B. DOS
C. Windows 3x
D. Windows XP Professional
Answer: A, D
File level security is possible when using NTFS version 4 of later. NTFS version 4 was
first introduced in Windows 2000.
Reference:
Alameda, CA, 2001, pp. 588-598.
QUESTION 309:
When installing Windows 98, what does the Compact installation install?
A. A minimal set of components and options.

B. Selected components and options.
C. A general set of components and options as well as a number of communication tools.
D. A general set of components and options.
Answer: A
Explanation:
The compact option installs a minimal set of components and options.
Incorrect Answers:
B: Custom installation allows you to choose exactly which components you want. Each
group generally has a number of options included with it, and you can choose to install
all, some, or none of any component group.
Networking.

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Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 310:
When installing Windows 98, what does the Custom installation install?

Answer: B
Explanation:
Custom installation allows you to choose exactly which components you want. Each
Incorrect Answers:
A: The compact option installs a minimal set of components and options.
Networking.
Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 311:
When installing Windows 98, what does the Typical installation install?

Answer: D
Explanation:
Typical installs a good base of general elements and is the best option if you are
Incorrect Answers:
A: The compact option installs a minimal set of components and options.

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B: Custom installation allows you to choose exactly which components you want. Each
Networking.
Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 312:
Which of the following improvements does Windows 98 have over Windows 95?
A. Support for newer hardware, such as USB, AGP, and DVD.

B. It replaces DOS 32 with DOS 7.
C. Year 2000 fixes.
Answer: A, C
Explanation:
Windows 98 has support for newer hardware, such as USB, AGP, and DVD.
Incorrect Answers
B: Windows 98 replaces DOS 7 with DOS 32.
Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 313:
Which of the following is a characteristic of the new improved Windows 98 over

Windows 95? (Choose all that apply)
A. Better Internet support through the integration of Internet Explorer.

B. It replaces the 16-bit with the 32-bit.
C. Enhancements for MMX processors, better use of RAM and disk resources.
Answer: A, B, C
Explanation:
Some of the major enhancements with Windows 98 include the following:
1. Better Internet support through the integration of Internet Explorer
2. Year 2000 fixes

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3. Support for newer hardware, such as USB, AGP, and DVD

4. FAT32
5. DOS 7 (16-bit) is replaced by DOS32 (32-bit)
6. Enhancements for MMX processors, better use of RAM and disk resources
Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 314:
Which of the following should you start to upgrade Windows 95 to Windows 98?
A. SYSTEM.INI.
B. SETUP.EXE.
C. WIN.INI.
Answer: B
Explanation:
In order to start the upgrade, you need to start the SETUP.EXE program.
Incorrect Answers
A: The SYSTEM.INI has settings for the drivers that Windows uses.
C: The WIN.INI controls the Windows operating environment.
Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 315:
In which of the following is Windows 98 files stored?
A. SYSTEM.INI.
B. SETUP.EXE.
C. C:\WINDOWS.
Answer: C
Explanation:
In the Install Directory, you will enter the directory in which the Windows 98 files will
be stored. By default, this is the same directory that the current version of Windows is
in-generally C:\WINDOWS.
Reference:

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Alameda, CA, 2001, pp. 547-553.
QUESTION 316:
You have just upgraded from Windows 95 to Windows 98 but the computer does
not function properly. What can you do to locate the problem?
A. Reinstall Windows 95.

B. Reboot the system in Safe mode.
C. Try to restart the system
Answer: B
Explanation:
If the computer seems to start up fine but Windows 9x doesn't function properly, try
rebooting in Safe mode. This mode of operation loads Windows 98 with a minimal set of
drivers and can help you determine if the problem is hardware or software related.
Incorrect Answers
A: This can be an option, but it could be also a waste of time, because the problem could
be very simple.
C: To reboot the system is useless, because it does not function properly as stated by the
user.
Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 317:
Which of the following allows you to select Safe mode?
A. F1
B. F5
C. F8
D. F12
Answer: C
Explanation:
To boot the computer, turn it on and press the F8 key when you see the words Starting
Windows 98. Doing so will present you with a list of boot-up choices, the third of which
is Boot Computer in Safe Mode.
Reference:
Alameda, CA, 2001, pp. 547-553.

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QUESTION 318:
When should you use Safe mode? (Choose all that apply)
A. When you want to check the RAM.

B. When you want to troubleshoot the network.
C. When you want to troubleshoot a system.
Answer: C
Explanation:
Safe mode can be used to troubleshoot a faulty operating system. It loads a minimal set
of drivers and allows you to check on drivers, conflicts, and so on and make changes to
the configuration as needed.
Reference:
Alameda, CA, 2001, pp. 547-553.
QUESTION 319:
A client has asked you to upgrade his Windows 98 system to Windows 2000. Which
of the following should you do?
A. Boot the system with the Windows 2000 CD.

B. Start Windows 2000 Setup program from within the operating system.
C. Copy Windows 2000 to the hard drive and restart.
Answer: B
Explanation:
The simplest option is to place the Windows 2000 Professional disk into the CD-ROM
drive of the machine to be upgraded. A window should automatically appear asking if
you want to upgrade to Windows 2000.
Incorrect Answers
A, C: If you start the installation from outside the current system a clean operation
system will be installed, not an upgrade.
Reference:
Alameda, CA, 2001, pp. 598-604.
QUESTION 320:
If you upgrade your system from Windows 98 to Windows 2000, what will appear

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on your screen?
A. Windows 2000 Upgrade Autorun screen

B. Administrative Tools
C. Tools Menu
D. None ofthe above
Answer: A
Explanation:
When a compact disc is inserted into a drive, it often automatically starts a program, such
as an install routine. This is done through the Autorun option.
Reference:
Alameda, CA, 2001, pp. 598-604.
QUESTION 321:
When the Windows 2000 Upgrade Autorun screen has finished, which of the
following will appear?
A. Control Panel
C. Startup and Recovery
D. The Windows 2000 Setup Wizard
Answer: D
Explanation:
If you click "Yes" to accept the offered upgrade, the Windows 2000 Setup Wizard will
begin. This wizard will perform a number of pre-upgrade tasks and will then start the
upgrade itself.
Reference:
Alameda, CA, 2001, pp. 598-604.
QUESTION 322:
A. Windows 98 has support for newer hardware, such as USB, AGP, and DVD.
B. In order to start the upgrade from Windows 95 to Windows 98, you need to start the
WIN.INI program.
C. In the compact option there is no-frills install. It installs a minimal set of options.
D. In Safe mode, you can then check on drivers, conflicts, and so on and make changes to
the configuration as needed

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Answer: B
Explanation:
In order to start the upgrade from Windows 95 to Windows 98, you need to start the
SETUP.EXE program.
Reference:
Alameda, CA, 2001, pp. 598-604.
QUESTION 323:
What are the advantages that the Windows 2000 NTFS File System offers? (Choose
all that apply)
A. NTFS makes better use of large drives by using a more advanced method of saving
and retrieving data.
B. NTFS supports more system RAM than FAT32.
C. The upgrade to NTFS enables increased file security, disk quotas, and disk
compression.
Answer: A, C
Reference:
Alameda, CA, 2001, pp. 598-604.
QUESTION 324:
Which of the following files are required to boot a Windows NT system?
A. SYSTEM.INI.
B. SETUP.EXE.
C. AUTOEXEC.BAT
D. BOOT.INI
Answer: D
Explanation:
The BOOT.INI file is a required Windows NT startup file.
Incorrect Answers
A: The SYSTEM.INI has settings for the drivers that Windows uses.
B: To upgrade from Windows 95 to Windows 98, you need to start the SETUP.EXE
program.
C: The AUTOEXEC.BAT is used in Windows 9x systems.
Reference:

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Alameda, CA, 2001, pp. 598-604.
QUESTION 325:
Which of the following files are required to boot a Windows ME system?
A. SYSTEM.INI.
B. SETUP.EXE.
C. AUTOEXEC.BAT
D. BOOT.INI
Answer: D
Explanation:
AUTOEXEC.BAT file is a required Windows 9x startup file.
Incorrect Answers
A: SYSTEM.INI has settings for the drivers that Windows uses.
B: SETUP.EXE is used to upgrade or install Windows 9x.
C: AUTOEXEC.BAT is used in Windows 9x systems.
D: BOOT.INI file is a required Windows NT startup file.
Reference:
Alameda, CA, 2001, pp. 598-604.
QUESTION 326:
Which of the following files would you use to upgrade a Windows 98 system to
Windows 2000 Professional?
A. WINNT.EXE.
B. SETUP.EXE.
C. WINNT32.EXE
D. BOOT.INI
Answer: C
Explanation:
WINNT32.EXE is a 32-bit file that is used from within the existing operating system to
upgrade to Windows 2000 Professional.
Incorrect Answers
A: WINNT.EXE is a 16-bit file that is used to install Windows 2000 Professional from a
DOS prompt or a boot disk.
B: SETUP.EXE is used to upgrade or install Windows 9x.
Reference:

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Alameda, CA, 2001, pp. 598-604.
QUESTION 327:
Which of the following files would you use to upgrade a Windows 95 system to
Windows ME?
A. WINNT.EXE.
B. SETUP.EXE.
C. WINNT32.EXE
D. BOOT.INI
Answer: B
Explanation:
SETUP.EXE is used to upgrade or install Windows 9x.
Incorrect Answers
A: WINNT.EXE is a 16-bit file that is used to install Windows 2000 Professional from a
DOS prompt or a boot disk.
C: WINNT32.EXE is a 32-bit file that is used from within the existing operating system
to upgrade to Windows 2000 Professional.
Reference:
Alameda, CA, 2001, pp. 598-604.
QUESTION 328:
You want to install Windows 95 on a new system. To get the new disk drives to
work, what is needed?
A. You need to partition the disk.

B. You need to format the disk.
C. You need a Windows 95 bootable CD-ROM.
Answer: D
Explanation:
By using the FDISK.EXE and FORMAT.EXE commands. Running any sort of command
on a machine that has no operating system is, well, impossible, though, so in order to do
this, you need to boot the computer using a floppy disk that is bootable to MS-DOS or
the Windows 9x command line.
Incorrect Answers
A: You need to do this, but to do the partitioning you need a bootable floppy disk.

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B: You need to do this, but to do the formatting you need a bootable floppy disk.
C: You cannot boot from a bootable CD-ROM, it is impossible with Windows 95.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 329:
You are needed to install Windows 98 on a brand new system. Which of the
following is needed?
A. You need to format the disk.

B. A floppy disk that is bootable to MS-DOS.
C. You need a Windows 95 bootable CD-ROM.
Answer: B
Explanation:
You need to boot the computer using a floppy disk that is bootable to MS-DOS.
Incorrect Answers
A: You need to do this, but to do the formatting you need a bootable floppy disk.
C: You cannot boot from a bootable CD-ROM, it is impossible with Windows 95.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 330:
One of your clients has bought a system and wants Windows 95 on the system. To
get the new disk drives to work, what is needed?
A. You need to format the disk.

B. A bootable floppy disk with the Windows 95 command line.
C. You need to partition the disk.
D. You need a Windows 95 bootable CD-ROM.
Answer: B
Explanation:
Running any sort of command on a machine that has no operating system is, well,
impossible, though, so in order to do this, you need to boot the computer using a floppy
disk that is bootable to MS-DOS or the Windows 95 command line.
Incorrect Answers
A: You need to do this, but to do the formatting you need a bootable floppy disk.
C: You need to do this, but to do the partitioning you need a bootable floppy disk.

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D: You cannot boot from a bootable CD-ROM, it is impossible with Windows 95.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 331:
In Windows 95/98, before you can use a new disk drive, what is needed? (Choose all
that apply)
A. Formatting.
B. The Windows 95/98 CD.
C. Partitioning.
Answer: A, C
Explanation:
able to be used-partitioning and formatting.
Incorrect Answers
B: With a new had drive this will not work.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 332:
What is understood by using the term FORMATING?
A. This is the process of assigning part or all of the drive.

B. This is the process of preparing the partition to store data.
C. This is the process of booting the computer from a disk.
Answer: B
Explanation:
Formatting is the process of preparing the partition to store data in a particular fashion.
Incorrect Answers
A: Partitioning is the process of assigning part or all of the drive for use by the computer.
C: Formatting is the process of preparing the partition to store data in a particular
fashion.
Reference:
Alameda, CA, 2001, pp. 523-547.

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QUESTION 333:
What is the process called when you are assigning part or all of the drive for use by
the computer?
A. Formatting
B. Modification
C. Partitioning
Answer: C
Explanation:
Partitioning is the process of assigning part or all of the drive for use by the computer.
Incorrect Answers:
A: Formatting is the process of preparing the partition to store data in a particular
fashion.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 334:
You need to make a startup disk from a Windows 95/98 system. What should you
do?
A. A the DOS prompt, copy the system files to a floppy disk.

B. In the Add/Remove Programs icon is a tab called Startup Disk, click the tab.
C. In the Add/Remove Programs icon is a tab called Windows Setup, click the tab
Answer: B
Explanation:
To do this, go to Start ? Settings ? Control Panel and double-click the Add/Remove
Programs icon. Within Add/Remove Programs is a tab called Startup Disk. Click the
Startup Disk tab to bring it to the front. Click the Create Disk button to start the startup
disk creation process.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 335:
In which of the following can you create a Startup Disk?

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A. In the Administrative tools.

B. In the Computer Management tools.
C. In the Add/Remove Programs.
Answer: C
Explanation:
Within Add/Remove Programs is a tab called Startup Disk. Click the Startup Disk tab to
bring it to the front. Click the Create Disk button to start the startup disk creation process.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 336:
What is needed when you want to start the Windows 95 installation on a new system
via the CD-ROM drive?
A. That the CD-ROM is a good known one.

B. That the startup disk can access the CD-ROM drive on the machine.
C. Make sure that the cables are plugged in correctly.
Answer: B
Explanation:
If you are performing the installation via CD, you must also make certain that the startup
disk is capable of accessing the CD-ROM drive on your machine.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 337:
In Windows 95 or 98, which of the following can be modified to load a CD-ROM

driver?
A. SMARTDRV.EXE
B. AUTOEXEC.BAT
C. XCOPY.EXE
D. CONFIG.SYS
Answer: B, D

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Explanation:
AUTOEXEC.BAT and CONFIG.SYS are the necessary memory managers and settings
to get the computer up and running. You can modify AUTOEXEC.BAT and
CONFIG.SYS to load a CD-ROM driver. The exact modifications you will need to make
depend on the type and manufacturer of your CDROM drive.
Incorrect Answers:
A: SMARTDRV.EXE increases file copy speed.
C: XCOPY.EXE allows you to copy multiple files and directories easily.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 338:
What is the function of SMARTDRV.EXE?
A. It allows you to copy multiple files and directories easily.

B. It increases file copy speed.
C. It has settings for the drivers that Windows uses
Answer: B
Explanation:
SMARTDRV.EXE increases file copy speed.
Incorrect Answers
A: XCOPY.EXE allows you to copy multiple files and directories easily.
C: SYSTEM.INI has settings for the drivers that Windows uses.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 339:
Which of the following is use to copy multiple files and directories easily?
A. XCOPY.EXE
B. AUTOEXEC.BAT
C. CONFIG.SYS
D. SMARTDRV.EXE
Answer: A
Explanation:
XCOPY.EXE allows you to copy multiple files and directories easily.
Incorrect Answers

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B, C: AUTOEXEC.BAT and CONFIG.SYS which are the necessary memory managers

D: SMARTDRV.EXE increases file copy speed.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 340:
Which of the following is used to partition a new hard drive in Windows 95?
A. Administrative tools
B. FDISK
C. The Add/Remove Programs
Answer: B
Explanation:
On the Windows 95 systems you must use the FDISK utility to partition hard drives.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 341:
A client has asked you to change his one drive to two drives, a C and a D drive. The
new employee wants to know what happed.
A. Another drive was secretly added.

B. You made use of the formatting to make the one drive into two drives.
C. You made use of the partitioning to make the one drive into two drives.
Answer: C
Explanation:
In DOS and Windows, a partition is referred to by a drive letter, such as C: or D:.
Partitioning a drive into two or more parts gives it the appearance of being two or more
physical hard drives.
Incorrect Answers
A: Partitioning can make a drive into two or more parts give it the appearance of being
two or more physical hard drives.
B: Formatting is the process of preparing the partition to store data in a particular
fashion.
Reference:

220-302
Alameda, CA, 2001, pp. 523-547.
QUESTION 342:
When you create a partition in DOS, what is the first partition called?
A. Extended DOS Partition.

B. Primary DOS Partition.
C. Extended Partition.
D. Primary Partition.
Answer: D
Explanation:
When a drive is partitioned in DOS, the first partition you create will be a primary
partition.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 343:
When you create a partition in DOS, not the second partition, but what is the third
and the fourth partitioned called?
A. Extended-Extended Partition.
B. Primary DOS Partition.
C. Extended Partition.
D. Primary Partition.
Answer: C
Explanation:
An extended partition contains one or more logical partitions; it is the logical partitions
that have drive letters associated with them.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 344:
In Windows 95, when using FDISK, how many partitions can be created?
A. 1
B. 2

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C. 3
D. 4
Answer: B
Explanation:
Only one primary and one extended partition can be created per disk using the Windows
95 disk utility, which is called FDISK.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 345:
What can be created with the Windows 95 disk utility?
A. More tools can be added to Windows.

B. You can create Primary Partition, and an Extra DOS Partition.
C. You can create Primary Partition, and an Extended Partition.
Answer: C
Explanation:
Only one primary and one extended partition can be created per disk using the Windows
95 disk utility, which is called FDISK.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 346:
If you want to established large allocations of hard drive space, what should you do?
A. You made use of the formatting.

B. You made use of the partitioning.
C. Use the administrative tools to create this.
Answer: B
Explanation:
Partitioning refers to establishing large allocations of hard drive space. A partition is a
continuous section of sectors that are next to each other.
Reference:

220-302
Alameda, CA, 2001, pp. 523-547.
QUESTION 347:
Where will you find the boot-up files for DOS or Windows?
A. In Device Manager.
B. In the extended partition.
C. In the primary partition.
Answer: C
Explanation:
The primary partition is always marked active. The active partition is the location of the
boot-up files for DOS or Windows.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 348:
When FDISK is executed in Windows 95, which of the following options will
appear?
A. Set extended partition.

B. Set active partition.
C. Set primary partition.
Answer: B
Explanation:
FDISK has the following options:
1. Create DOS partition or logical DOS drive
2. Set active partition
3. Delete partition or logical DOS drive
4. Display partition information
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 349:
If you have two hard drives, how many options will there be in the FDISK?

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A. 2
B. 4
C. 5
D. 8
Answer: C
Explanation:
When FDISK is executed, a screen appears that gives four or five options. The fifth
option, which allows you to select a hard drive, appears only when there is more than one
physical hard drive.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 350:
With regards to FDISK, which of the following is TRUE? (Choose all that apply)
A. Create DOS partition or logical DOS drive

B. Delete partition and logical DOS drive
C. Delete partition or logical DOS drive
D. Display partition information
Answer: A ,C, D
Explanation:
The FDISK has the following options:
1. Create DOS partition or logical DOS drive
2. Set active partition
3. Delete partition or logical DOS drive
4. Display partition information
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 351:
Because you can have five options in the FDISK if you have two drives, how many
drives do the FDISK partitions at a time?
A. 2
B. 3
C. 4

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Answer: D
Explanation:
FDISK will only partition one hard drive at a time.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 352:
Which of the following is a characteristic of the FDISK? (Choose all that apply)
A. You can create partitions.

B. You can delete partitions.
C. You can mark a partition as active.
Answer: A, B, C
Explanation:
With FDISK, you can create partitions, delete partitions, mark a partition as active, or
display available partitioning information.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 353:
Which of the following drive letters is assigned to the extended partition?
A. C
B. D
C. E
D. F
E. None of the above.
Answer: E
Explanation:
No drive letter is assigned to the extended partition.
Reference:
Alameda, CA, 2001, pp. 523-547.

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QUESTION 354:
Which of the following is assigned to a drive letter? (Choose all that apply)
A. Primary partition
B. Extended partition
C. Logical partitions
Answer: A, C
Explanation:
A partition is referred to by a drive letter, such as C: or D. One or more logical partitions
must be defined within the extended partition, and they can then have drive letters
attached to them so users can access them.
Incorrect Answers
B: No drive letter is assigned to the extended partition.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 355:
After a user has partitioned the hard drive, he complains that he cannot install
Windows 9x properly. Where can the problem be?
A. The hard drive was not formatted.

B. No partition was marked active.
C. There is no drive letter to the extended partition
Answer: B
Explanation:
It is possible for no partitions to be marked active on a particular drive. In this case, the
machine will not be able to boot to the drive.
Incorrect Option
A: Formatting is done after the partitioning.
C: No drive letter is assigned to the extended partition.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 356:
After the hard drive was partitioned, the user complains that he cannot install

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Windows 9x properly. Which of the following is causing the problem?
A. There is no drive letter to the extended partition

B. The hard drive was not formatted.
C. There is two partition was marked active.
Answer: C
Explanation:
One and only one partition can be marked active.
Incorrect Answers
A: No drive letter is assigned to the extended partition.
B: Formatting is done after the partitioning.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 357:
What information does the Master Boot Record (MBR) store?
A. The size of the hard drive.

B. The beginning and end of the primary and extended partitions.
C. It contains the startup files for Windows.
Answer: B
Explanation:
The MBR contains the partition information about the beginning and end of the primary
and extended partitions.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 358:
Which of the following stores information about the beginning end of the primary
and extended partitions?
A. The Master Boot Record.

B. The launch of partition.
C. The DOS Volume Boot Sector.

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Answer: C
Explanation:
At the beginning of the partitions, this record is called the DOS Volume Boot Sector.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 359:
Which of the following statements is TRUE? (Choose all that apply)
A. A drive letter is assigned to the extended partition.

B. The MBR contains the partition information about the beginning and end of the
primary and extended partitions.
C. With FDISK, you can create partitions, delete partitions, mark a partition as active, or
display available partitioning information.
Answer: B, C
Explanation:
FDISK creates a start and an end to a section of hard drive space. At the beginning of that
space, it creates a special file called the Master Boot Record, or MBR. The MBR
contains the partition information about the beginning and end of the primary and
extended partitions. At the beginning of the partitions, this record is called the DOS
Volume Boot Sector.
Incorrect Answers
A: No drive letter is assigned to the extended partition.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 360:
Which of the following does NOT support booting from the Windows Installation
CD? (Choose all that apply)
A. Windows 95
B. Windows 98
C. Windows 2000
Answer: A
Explanation:

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You cannot boot from a bootable CD-ROM, it is impossible with Windows 95.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 361:
Which of the following Windows does NOT support FAT32?
A. Windows 98
B. Windows 95
C. Windows 2000
Answer: B
Explanation:
The disadvantage of FAT32 is that it is not compatible with older DOS, Windows 3.x,
and Windows 95 operating systems.
Incorrect Answers
A, C, D: FAT32 support became standard in later versions of Windows-98 and 2000.
Reference:
Alameda, CA, 2001, pp. 523-547.
QUESTION 362:
With which of the following Windows is FAT32 compatible?
A. Windows 95
B. Windows 2000
C. Windows 3.x
Answer: B
Explanation:
FAT32 support became standard in later versions of Windows-98 and 2000.
Incorrect Answers
A, C, D: FAT32 is that it is not compatible with older DOS, Windows 3.x, and Windows
95 operating systems.
Reference:
Alameda, CA, 2001, pp. 523-547.

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QUESTION 363:
One of the clients wants to install Windows 2000 Professional. After inserting the
CD, no message appears to say that he can press any key to boot from the CD. What
could be the problem?
A. There is something wrong with the monitor.

B. The PC is not configured to boot from CD-ROM.
C. You must create and use Windows 98 boot disks to start the setup.
Answer: B
Explanation:
If the message does not appear, that means that your PC is not configured to boot from
CD-ROM or does not have that capability.
Reference:
Alameda, CA, 2001, pp. 548-592.
QUESTION 364:
Which of the following is a characteristic of the FAT file system?
A. Supports compression, encryption, disk quotas, and file ownership.

B. Allows for file-level security to protect system resources.
C. Compatible with DOS and Windows 9x dual-boot configurations.
Answer: C
Explanation:
FAT is the file system of DOS, and its advantages, one of it is that it is compatible with
DOS and Windows 9x dual-boot configurations.
Incorrect Answers
A, B: This is all characteristics of the NTFS file system.
Reference:
Alameda, CA, 2001, pp. 548-592.
QUESTION 365:
Which of the following statements are TRUE? (Choose all that apply)
A. The NTFS file system is accessible and modifiable with many standard DOS disk
utilities.

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B. The NTFS file system supports larger partition sizes than FAT.
C. The FAT file system has excellent speed on small drives.
Answer: B, C
Explanation:
The NTFS file system is a more sophisticated file system that has a number of
enhancements that set it apart from FAT:
1. Supports larger partition sizes than FAT
2. Allows for file-level security to protect system resources
3. Supports compression, encryption, disk quotas, and file ownership
FAT is the file system of DOS, and its advantages include the following:
1. Compatible with DOS and Windows 9x dual-boot configurations
2. Excellent speed on small drives
3. Accessible and modifiable with many standard DOS disk utilities
Incorrect Answers
A: The FAT file system is accessible and modifiable with many standard DOS disk
utilities.
Reference:
Alameda, CA, 2001, pp. 548-592.
QUESTION 366:
Which of the following can load device drivers for Windows 95/98 systems?
A. BOOT.INI
B. CONFIG.SYS
C. AUTOEXEC.BAT
D. SYSTEM.INI
Answer: B
Explanation:
The CONFIG.SYS file is used to load device drivers.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 367:
Where would you find most of the Windows 9x settings?
A. CONFIG.SYS
B. AUTOEXEC.BAT

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C. Registry
D. INI files
Answer: C
Explanation:
Most of the Windows 9x settings that were previously stored in INI files are now stored
in the Registry.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 368:
One of your customers wants to see which drivers are installed on their Windows 98
system. Where will the customers find the information?
A. Device manager
B. INI files
C. Add/remove hardware
Answer: A
Explanation:
The Device Manager is a graphical view of all the hardware installed in your computer.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 369:
To access the device manager you must right-click _______ and choose _______
then click the Device Manager tab. (Choose all that apply)
A. My Computer
C. the Event Viewer
D. Properties
E. Computer Management
Answer: A, D
Explanation:
The Device Manager is a graphical view of all the hardware installed in your computer
that Windows 9x has detected. You can open it by right-clicking My Computer, choosing

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Properties, and then clicking the Device Manager tab.

Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 370:
The new technician wants to know how to check if a device works properly?
A. INI files
B. Add/remove hardware
C. Device manager
D. Administrative Tools
Answer: C
Explanation:
The Device Manager is a graphical view of all the hardware installed in your computer
that Windows 9x has detected. You can open it by right-clicking My Computer, choosing
Properties, and then clicking the Device Manager tab. Or you can open the System
Control Panel program (from Start _ Settings _ Control Panel) and choose Device
Manager.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 371:
You want to make changes to the hardware. Where should you look to make the
changes? (Choose all that apply)
A. Device manager
C. Hardware Wizard
Answer: A, C
Explanation:
Many hardware changes can be made through the Hardware Wizard, it is often easier to
use the Device Manager, which provides a very simple and well-organized method to
manage hardware in the system.
Reference:
Alameda, CA, 2001, pp. 564-676.

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QUESTION 372:
You have noticed that some of the administration employees access the network
without authorization. On their systems what can you do to stop it? (Choose all that
apply)
A. Call your telephone company to report a dial out.

B. Disable the modem.
C. Change the string in the modem properties
D. Uninstall the modem
Answer: B, D
Explanation:
A modem can be disabled or uninstalled simply through a right-click.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 373:
Which of the following tabs is used to update the driver?
A. General tab
B. Driver tab
C. Resources tab
Answer: B
Explanation:
The Driver tab allows you to see the driver name for the device as well as the driver
version, if available. You can see in the figure that no drivers have been loaded for this
device, or the drivers specified for the device are not compatible. If you need to load a
driver (or update a driver), click the Update Driver button.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 374:
Where will you find the status information of a driver?
A. General tab
B. Driver tab
C. Resources tab

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Answer: A
Explanation:
The General tab shows general information about the device and status information. It
also allows you disable the device in the current hardware profile.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 375:
In a Windows 2000 Professional system where would you find the place to manage
and maintain the hard drives and other storage devices on your machine?
A. In the Computer Management tool by the system tools.

B. Driver tab
C. In the Computer Management tool by the storage tools.
D. General tab
E. In the Services and Applications tree.
Answer: C
Explanation:
The storage tools are used to manage and maintain the hard drives and other storage
devices on your machine.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 376:
In Windows 2000 Profession, where would you find the Device Manager?
A. In the Computer Management tool by the system tools.

B. Driver tab
C. In the Computer Management tool by the storage tools.
D. General tab
E. In the Services and Applications tree.
Answer: A
Reference:
Alameda, CA, 2001, pp. 564-676.

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QUESTION 377:
Which of the following operating systems has the Drive signing option?
A. Windows 3x
B. Windows 95
C. Windows 98
D. Windows 2000
Answer: D
Explanation:
This is an option new to Windows 2000. In order to minimize the risks involved with
adding third-party software to your Windows 2000 Professional machine, Microsoft has
come up with a technique called driver signing.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 378:
Who many bits does the serial connector transfer at a time?
A. 1
B. 4
C. 8
D. 16
Answer: A
Explanation:
The Serial connections transfer data one bit at a time, one right after another. The
maximum speed of a serial connection is 128Kbps.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 379:
Who many bits does the parallel connector transfer at a time?
A. 1
B. 4
C. 8
D. 16
E. 32

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Answer: C
Explanation:
The parallel connections transfer data 8 bits at a time as opposed to the serial
connections.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 380:
Who many bits does the Small Computer System Interface (SCSI) transfer at a
time? (Choose all that apply)
A. 1
B. 4
C. 8
D. 16
E. 32
Answer: D, E
Explanation:
The Small Computer System Interface (SCSI) is another method of connecting
peripherals. It is the best choice for peripherals that require high-speed connections, as
well as those that transfer large amounts of data, because it can transfer data either 16 or
32 bits at a time.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 381:
When you add new hardware devices to Windows 95/98, it will detect the new
hardware. What do Windows use to detect the new hardware?
A. Plug and Play

B. Add New Hardware Wizard
C. Device Manager
D. Control Panel
Answer: A
Explanation:
When you start Windows after installing a new hardware device, it will normally detect

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the new device using Plug and Play and automatically install the software for it.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 382:
After purchasing a printer for the Windows 9x system, the system does not pick up
the printer. What should you do next?
A. Contact the vendor.

B. It is plugged in the wrong port.
C. Run the Add New Hardware Wizard
D. Reboot the system
Answer: C
Explanation:
When you start Windows after installing a new hardware device, it will normally detect
the new device using Plug and Play and automatically install the software for it. If not,
you need to run the Add New Hardware Wizard.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 383:
Which of the following is a characteristic of the serial connector? (Choose all that
apply)
A. Maximum speed of 128Kbps.

B. The serial connector transfer data either 16 or 32 bits at a time.
C. Transfer rate of one data bit at a time.
D. The serial connections transfer data 8 bits at a time.
Answer: A, C
Explanation:
Serial connections transfer data one bit at a time, one right after another. The maximum
speed of a serial connection is 128Kbps, so it isn't good for large amounts of data
transfer, but it works great for synchronizing two data sources.
Incorrect Answers:
B: The Small Computer System Interface (SCSI) is the best choice for peripherals which
require high-speed connections, as well as those that transfer large amounts of data,
because it can transfer data either 16 or 32 bits at a time.
D: The parallel connectionstransfer data 8 bits at a time as opposed to the serial

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connections.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 384:
Which of the following is a characteristic of the SCSI? (Choose all that apply)
A. Maximum speed of 128Kbps.

B. The SCSI transfer data either 16 or 32 bits at a time.
C. It can connect a maximum of 127 external devices.
D. You could use a SCSI connection to connect a scanner.
Answer: B, D
Explanation:
The Small Computer System Interface (SCSI) is another method of connecting
peripherals. It is the best choice for peripherals that require high-speed connections, as
well as those that transfer large amounts of data, because it can transfer data either 16 or
32 bits at a time. For example, you could use a SCSI connection to connect a scanner.
Incorrect Answers
A: The maximum speed of a serial connection is 128Kbps.
C: The USB can connect a maximum of 127 external devices.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 385:
What is the primary function of the FireWire?
A. It is used to connecting an external modem to a PC.

B. It is used to connect devices like scanners and Zip drives to computers.
C. It is used to download large video files into a PC.
Answer: C
Explanation:
With the advent of digital video, a new peripheral connection method was needed in
order to download large video files into a PC. IEEE-1394 was the standard developed to
meet this need.
Incorrect Answers
A: The most popular application of a serial connection is connecting an external modem
to a PC.

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B: Parallel ports are often called printer ports. Additionally, newer parallel ports can
connect devices like scanners and Zip drives to computers.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 386:
Which of the following is a characteristic of the parallel connection? (Choose all

that apply)
A. It transfers data 8 bits at a time.

B. Parallel ports are often called printer ports.
C. Parallel ports can connect devices like scanners and Zip drives to computers.
D. Parallel was only designed to connect one peripheral at a time.
Answer: A, B, C, D
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 387:
Which of the following can you use to identify problems in Windows XP

Professional?
A. Task Manager.
B. Control Panel.
C. Computer Management.
D. Device Manager.
Answer: A
Explanation:
Task Manager can be used to locate applications and services that are consuming too
much system resources, and can be used to kill those process threads.
Incorrect Answers:
B: Control Panel houses a number of system utilities.
C: Computer Management is used to manage the System Tools, Storage space, and
Services and Applications.
D: Device manager is used to manage devices, not virtual memory.
Reference:
Alameda, CA, 2001, pp. 609-617.
Ed Bott, Carl Siechert and Craig Stinson, Microsoft Windows XP Inside Out, 2nd
Edition, Microsoft Press, Redmond, 2005, pp. 328-330.

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QUESTION 388:
Which of the following files is used for virtual memory in Windows 98?
A. PAGEFILE.SYS.
B. WIN386.SWP.
C. CONFIG.SYS.
D. AUTOBAT.EXEC.
Answer: B
Explanation:
The WIN386.SWP file is the virtual-memory file in Windows 98.
Incorrect Answers:
A: The PAGEFILE.SYS file is the virtual-memory file in Windows 2000, not Windows
98.
C, D: CONFIG.SYS and AUTOBAT.EXEC are startup files for DOS and Windows 9x.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 389:
Which of the following files is used for virtual memory in Windows 2000
Professional?
A. PAGEFILE.SYS.
B. WIN386.SWP.
C. CONFIG.SYS.
D. AUTOBAT.EXEC.
Answer: A
Explanation:
The PAGEFILE.SYS file is the virtual-memory file in Windows 2000.
Incorrect Answers:
B: The WIN386.SWP file is the virtual-memory file in Windows 98, not Windows 2000.
C, D: CONFIG.SYS and AUTOBAT.EXEC are startup files for DOS and earlier
versions of Windows. They are not used in Windows 2000.
Reference:
Alameda, CA, 2001, pp. 564-676.
QUESTION 390:

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In Windows 2000, where would you optimize virtual memory?
A. Control Panel/Computer Management.

B. Control Panel/System/Device Manager.
C. Control Panel/System/Performance.
D. Control Panel/System/Advanced.
Answer: D
Explanation:
You can configure the size and placement of the virtual-memory swap file in Windows
2000 and Windows XP in the Advanced Tab of the System applet in Control Panel.
Incorrect Answers:
A: Computer Management is located in Control Panel/Administrative Tools and is used
to manage the System Tools, Storage space, and Services and Applications. It does not
manage virtual memory.
B: Device manager is used to manage devices, not virtual memory.
C: You can configure the size and placement of the virtual-memory swap file in
Windows 9x in the Performance Tab of the System applet in Control Panel.
Reference:
Alameda, CA, 2001, pp. 609-617.
QUESTION 391:
In Windows 98, where would you optimize virtual memory?
A. Settings/Control Panel/Virtual Memory Manager.

B. Settings/Control Panel/System/Device Manager.
C. Settings/Control Panel/System/Performance.
D. Settings/Control Panel/System/Advanced.
Answer: C
Explanation:
You can configure the size and placement of the virtual-memory swap file in Windows
9x in the Performance Tab of the System applet in Control Panel.
Incorrect Answers:
A: There is not Virtual Memory Manager in the Control Panel.
B: Device manager is used to manage devices, not virtual memory.
D: You can configure the size and placement of the virtual-memory swap file in
Windows 2000 and Windows XP in the Advanced Tab of the System applet in Control
Panel.
Reference:
Alameda, CA, 2001, pp. 565-569.

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QUESTION 392:
Which of the following errors indicate a missing operating system issue?
A. Bad or missing command interpreter.

B. Non-system disk or disk error
C. No operating system found
D. All of the above
Answer: D
Explanation:
You have a missing operating system when the computer fails to locate a boot sector with
an operating system installed on any of its disks. Either of these error messages indicates
a probable missing operating system issue.
References:
David Groth and Dan Newland, A+ Study Guide, 2nd Edition, Alameda, Sybex, 2004, p.
777.
James G. Jones, Craig Landes, A+ Exam Cram, 2nd Edition, Que Publishing,
Indianapolis, 2003, Chapter 16
QUESTION 393:
Which of the following files starts the process of loading the operating system on the
computer, and therefore needs to exist to boot Windows?
A. NTLDR.COM.
B. BOOT.INI
C. NTBOOTDD.SYS
D. NTDETECT.COM
Answer: A
Explanation:
NTLDR.COM is the file that starts the process of loading the operating system on the
computer. In order to load Windows, this file must exist and not be corrupted.
Incorrect Answers
B: BOOT.INI contains information on what operating systems are currently installed on
the computer.
C: NTBOOTDD.SYS loads the SCSI interface for a system with a SCSI boot device
installed.
D: When Windows 2000 is loaded, NTDETECT.COM parses the system for hardware
information.
References:

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779 - 780.
QUESTION 394:
Choose the option below which indicates what you should do when the CMOS
display type mismatch error message is shown.
A. Check for a loose connection to the battery.

B. Check for a motherboard issue.
C. Check that the correct monitor has been installed and selected on the system.
D. Check that the physical device attached to the machine is correctly specified in
CMOS.
Answer: C
Explanation:
The CMOS display type mismatch error message indicates that the video settings are not
compatible with the monitor which is installed. To remedy this, check that the correct
monitor has been installed, and selected on the system.
Incorrect Answers
A, B: A CMOS checksum failure error message could be indicative of a bad battery, or a
loose connection to the battery, or even a motherboard issue. If you have verified that the
battery is not the issue, you could possibly have a motherboard issue on your hands. A
CMOS checksum failure error message could also point to a virus issue.
D: The CMOS device mismatch error message usually means that the physical device
attached to the machine is incorrectly specified in CMOS.
References:
QUESTION 395:
During the startup process, which Windows operating system pauses and then
queries you to indicate whether you want to utilize the Last Known Good profile
that worked the previously?
A. Windows 2000
B. Windows XP
C. Window NT
D. All of the above
Answer: C
Explanation:

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Window NT queries you to indicate whether you want to utilize the Last Known Good
profile that worked previously. The operating system displays a listing of other available
operating system from which to boot as well.
Incorrect Answers
A, B: With Windows XP and Windows 2000, the BOOT.INI file continues to generate
on offering of bootable operating systems. These operating systems do not provide the
paused screen during the startup process, like Windows NT does.
D: When Window NT is the correct answer.
References:
QUESTION 396:
Which type of issue does the "A device in SYSTEM.INI cannot be found" error
message pertain to?
A. System files issue.

B. Configuration files issue.
C. Swap files issue.
Answer: B
Explanation:
This error indicates a configuration file issue. Usually it means that a hardware or
software component that was not installed was added into a configuration file.
Incorrect Answers
A: When system files are missing or corrupt, you would be displayed with error
messages that signify an operating system issue.
C: Swap or page file issues result in memory-related problems. When the swap file is
incorrect or too small, the system starts running out of usable memory, and starts slowing
down.
D: Configuration file issue is the correct answer.
References:
777 - 779.
QUESTION 397:
When which of the following files are missing, would the operating system kernel
fail to load and the Registry hardware key fail to create?
A. NTLDR.COM

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B. NTOSKRNL.EXE
C. BOOT.INI
D. HAL.DLL
Answer: B
Explanation:
NTOSKRNL.EXE needs to exist to ensure that the operating system kernel loads and the
Registry hardware key is created. NTOSKRNL.EXE loads device drivers and the Session
Manager as well.
Incorrect Answers
A: NTLDR.COM starts the loading of the basic operating system by initiating the
hardware detection phase, changing the CPU into 32-bit mode, and loading a mini file
system.
C: BOOT.INI is the pointer that shows which other operating systems are available.
D: HAL.DLL generates the hardware abstraction layer that interfaces between the
operating system and hardware.
References:
QUESTION 398:
Which of the following files can be copied from a bootable floppy disk to root folder on
the hard drive, to fix startup issues?
A. NTLDR.COM
B. BOOT.INI
C. NTDETECT.COM
D. All of the above
Answer: D
Explanation:
When either of these files is corrupt, you can copy them from a bootable floppy disk to
the root folder on the hard drive.
References:
778.
QUESTION 399:
Which of the following error messages indicate either a bad battery, a loose
connection to the battery, or even a motherboard issue?

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A. CMOS memory size mismatch error message

B. CMOS checksum failure error message.
C. CMOS display type mismatch error message
D. CMOS device mismatch error message
Answer: B
Explanation:
The CMOS checksum failure error message could be indicative of a bad battery, or a
loose connection to the battery, or even a motherboard issue. If after checking that the
battery is not the issue, you possibly have a motherboard issue on your hands. It could
also point to a virus issue.
Incorrect Answers
A: The CMOS memory size mismatch error message is usually shown when additional
memory is added. Auto-detection does though reconfigure the CMOS to ensure that what
the CMOS perceives is the actual memory.
C:
compatible with the monitor which is installed. To remedy this error, check that the
correct monitor has been installed and selected on the system.
References:
QUESTION 400:
If you receive the "Non-system disk or disk error" error message, what issue should
you start troubleshooting for?
A. A missing operating system where the computer failed to locate a boot sector with an
operating system installed.
B. A memory size error.
C. A missing or malfunctioning keyboard.
Answer: A
Explanation:
You have a missing operating system when the computer fails to locate a boot sector with
an operating system installed on any of its disks.
Incorrect Answers
B: The power on self-test (POST), built into a computer, indicates memory specific
issues with a number commencing with 2.

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C: The power on self-test (POST), built into a computer, indicates missing or

malfunctioning keyboard issues with a number commencing with 3.
D: A missing operating system is the correct answer.
References:
777.
QUESTION 401:
Which of the following are typical indications of a boot process fail situation?
A. An automatic reboot
B. Complete lock-up
C. A blank screen
D. A blue error screen
E. All of the above
Answer: E
Explanation:
Each one of the above mentioned conditions point to a failed boot process.
References:
777 - 779.
QUESTION 402:
When you receive a "Kernel file is missing from the disk" error message, which of
the following DOES NOT apply?
A. The NTLDR.COM file is missing.

B. The NTLDR.COM file can be copied over from a bootable floppy disk to correct the
issue.
C. The NTDETECT.COM file can be copied over from a bootable floppy disk to correct
the issue.
D. All statements do not apply.
Answer: C
Explanation:
When you receive the "Kernel file is missing from the disk" error message, you have a
NTLDR file missing or corrupt issue. The NTDETECT.COM file deals with hardware

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detection during startup.

Incorrect Answers
A, B, D: These statements are TRUE.
References:
777 - 779.
QUESTION 403:
For which of the following configuration file errors do you have to search the files,
find the problematic line, and then fix it?
A. Device referenced in SYSTEM.INI cannot be found.

B. Device referenced in WIN.INI cannot be found.
C. Device referenced in the Registry cannot be found.
D. All of the above
Answer: D
Explanation:
For the Device referenced in SYSTEM.INI and WIN.INI cannot be found errors, you
have to use an editor tool to search the files, find the problematic line, and then fix it. For
the Device referenced in the Registry cannot be found error, you need to use the Registry
Editor utility to find the invalid entries in the Registry.
References:
777 - 779.
QUESTION 404:
When which of the following files is missing, does the SCSI interface fail to load?
A. NTLDR.COM.
B. BOOT.INI
C. NTBOOTDD.SYS
D. NTDETECT.COM
Answer: C
Explanation:
NTBOOTDD.SYS loads the SCSI interface for a system with a SCSI boot device
installed. A missing NTBOOTDD.SYS file will result in the SCSI interface failing to

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load.
Incorrect Answers
A: NTLDR is the file that starts the process of loading the operating system on the
computer. In order to load Windows, this file must exist and not be corrupted.
B: BOOT.INI contains information on what operating systems are currently installed on
the computer.
D: When Windows 2000 is loaded, NTDETECT.COM parses the system for hardware
information.
References:
779 - 780.
QUESTION 405:
Which of the following error messages is usually shown when additional memory is
added?
A. CMOS memory size mismatch error message.

C. CMOS display type mismatch error message.
D. CMOS device mismatch error message.
Answer: A
Explanation:
The CMOS memory size mismatch error message is usually shown when additional
the CMOS perceives; is the actual memory.
Incorrect Answers
B:
The CMOS checksum failure error message could be indicative of a bad battery, or a
loose connection to the battery, or even a motherboard issue. If the battery is not the
issue, you possibly have a motherboard issue or virus issue.
C: The CMOS display type mismatch error message indicates that the video settings are
not compatible with the monitor which is installed. To remedy this error, check that the
References:
QUESTION 406:

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Which of the following NT kernel system options allows the user to choose which
operating system to start when working with multi-boot systems?
A. Last Known Good Configuration option.

B. Debugging Mode option.
C. Return to OS Choices Menu option.
Answer: C
Explanation:
The Return to OS Choices Menu option allows the user to choose which operating
system to start when working with multi-boot systems.
Incorrect Answers
A: The Last Known Good Configuration option starts Windows using the hardware
configuration saved in the Registry during the last successful shutdown. When this option
is selected, the configuration does not contain changes that were made since the last
successful startup. Bear in mind though that the Last Known Good Configuration option
does not solve issues related to missing and corrupt drivers or files.
B: Selecting the Debugging Mode option starts Windows and also starts the sending of
debug information through a serial cable to a different computer.
D: The Return to OS Choices Menu option is the correct answer.
References:
QUESTION 407:
Which type of issue usually prevails when the system starts running out of usable
memory, and starts slowing down?

Answer: C
Explanation:
Swap or page file issues result in memory-related problems. When the swap file is
down.
Incorrect Answers
A: When system files are missing or corrupt, you would be displayed with error
messages that signify an operating system issue.
B: A configuration file issue usually means that a hardware or software component that

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was not installed was added into a configuration file.

D: Swap file issue is the correct answer.
References:
777 - 779.
Indianapolis, 2003, Chapter
QUESTION 408:
The "No operating system found" error can be attributed to a number of issues.
Choose the option that is FALSE.
A. No operating system was installed.

B. There are corrupt boot files.
C. A device in SYSTEM.INI cannot be found.
D. The boot sector is corrupt.
Answer: C
Explanation:
When a device referenced in SYSTEM.INI cannot be found, you have a configuration
file related issue, and not an operating system issue.
Incorrect Answers
A, B, D: These are all issues that can result in the "No operating system found" error.
References:
777 - 779.
QUESTION 409:
When you are displayed with the CMOS checksum failure error message, you can
perform a number of actions to rectify the issue. Choose the option that is FALSE
A. Check whether the battery is bad.

B. Check whether a virus exists on the system.
C. Check that the CMOS perceives the additional memory.
D. Check for a motherboard issue
Answer: C
Explanation:
The CMOS memory size mismatch error message is usually shown when additional

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the CMOS perceives; is the actual memory.

Incorrect Answers
A, B, D: The CMOS checksum failure error message could be indicative of a bad battery,
or a loose connection to the battery, or even a motherboard issue. If after checking that
the battery is not the issue, you could possibly have a motherboard issue on your hands.
It could also point to a virus issue.
References:
QUESTION 410:
Which of the following issues is not specific for a missing BOOT.INI file in the root
folder of the boot drive?
A. Windows starts but fails to display the startup menu.

B. The waiting time fails to occur.
C. Hardware detection fails to occur.
Answer: C
Explanation:
When Windows 2000 is loaded, NTDETECT.COM parses the system for hardware
information. Hardware detection failing to occur has nothing to do with a missing
BOOT.INI file.
Incorrect Answers
A, B: When you have a missing BOOT.INI file in the root folder, Windows fails to
display the startup menu and also fails to initiate the wait time.
C: A and B are TRUE.
References:
QUESTION 411:
Which of the following files is needed to generate the hardware abstraction layer
that interfaces between the operating system and hardware?
A. NTLDR.COM
B. NTOSKRNL.EXE
C. BOOT.INI
D. HAL.DLL
Answer: D

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Explanation:
HAL.DLL generates the hardware abstraction layer that interfaces between the operating
system and hardware.
Incorrect Answers
A: NTLDR.COM starts the loading of the basic operating system by initiating the
hardware detection phase, changing the CPU into 32-bit mode, and loading a mini file
system.
B: NTOSKRNL.EXE needs to exist to ensure that the operating system kernel loads and
the Registry hardware key is created. NTOSKRNL.EXE loads device drivers and the
Session Manager as well.
C: BOOT.INI is the pointer that shows which other operating systems are available.
References:
QUESTION 412:
When the system boots to a blue error screen, which of the following describes its
significance? Choose all correct options.
A. A possible video problem.

B. An incorrect device driver.
C. A hardware failure.
D. A possible video driver is set to the incorrect resolution.
Answer: B, C
Explanation:
When the system boots to a blue error screen, it indicates a hardware failure or an
incorrect device driver.
Incorrect Answers
A, D: Possible video and video driver issues are usually the issue when the system boots
to a blank error screen.
References:
QUESTION 413:
Which of the following error messages indicate that the video settings are not
compatible with the monitor currently installed?
A. CMOS memory size mismatch error message

D. CMOS device mismatch error message

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Answer: C
Explanation:
compatible with the monitor which is installed. To remedy this error, check that the
Incorrect Answers
the CMOS perceives is the actual memory.
B: The CMOS checksum failure error message could be indicative of a bad battery, or a
loose connection to the battery, or even a motherboard issue. You possibly have a
motherboard issue or a virus issue as well.
References:
QUESTION 414:
Which of the following errors shown at startup or shutdown, basically means that
Windows could not load/unload a virtual device driver?
A. Windows protection error.

B. A blue screen.
C. No fixed disk present error message.
Answer: A
Explanation:
The Windows protection error arises from virtual device driver issues. When this
message is shown at startup or shutdown, it basically means that Windows could not
load/unload a virtual device driver. The system would indicate which specific virtual
device driver is causing the issue. Check what the issue is and if the virtual device driver
is missing or corrupt, replace it.
Incorrect Answers
B: A blue screen is usually the result of a misconfigured driver or misconfigured
hardware. To solve this issue, you should try and boot Windows in Safe Mode.
C: The No fixed disk present error message means that at the motherboard level, a no
hard drive issue exists. A bad cable and/or connectors are typical causes of this type of
issue. Here, you should disconnect all peripheral devices from the computer and then
ensure that all drive cables are securely attached.
D: A Windows protection error is the correct answer.

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References:
QUESTION 415:
Which of the following files can be copied from a bootable floppy disk to the root
folder on the hard drive?
A. NTLDR.COM
B. BOOT.INI
C. NTDETECT.COM
D. All of the above
Answer: D
Explanation:
When either of these files is corrupt, you can copy them from a bootable floppy disk to
root folder on the hard drive.
References:
778.
QUESTION 416:
Which of the following NT kernel system options starts Windows and also starts the
sending of debug information through a serial cable to a different computer?

Answer: B
Explanation:
Selecting the Debugging Mode option starts Windows and also starts sending of debug
information through a serial cable to a different computer.
Incorrect Answers
A: The Last Known Good Configuration option starts Windows using the hardware
configuration saved in the Registry during the last successful shutdown. Bear in mind
though that the Last Known Good Configuration option does not solve issues related to
missing and corrupt drivers or files.
C: The Return to OS Choices Menu option allows the user to choose which operating

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D: The Debugging Mode option is the correct answer.
References:
QUESTION 417:
Which of the following Interactive Startup options should you select if you want to
start Windows using only basic files and drivers, and network connections?
A. Start Windows Normally option.

B. Safe Mode option.
C. Safe Mode with Command Prompt option
D. Safe Mode with Networking option.
Answer: D
Explanation:
The Safe Mode with Networking option starts Windows using only basic files and
drivers, and network connections
Incorrect Answers
A: The Start Windows Normally Interactive Startup option enables options for starting
the machine through the command line, and then allows the user to start Windows.
B: The Safe Mode option starts Windows in the very basic configuration, using 16 colors
and 640x480 VGA graphic settings.
C: Safe Mode with Command Prompt starts Windows using only basic files and drivers,
and in the command prompt. The GUI is not loaded with the option.
References:
QUESTION 418:
Which type of issue usually prevails when system files are missing or corrupt?

Answer: A
Explanation:
When system files are missing or corrupt, you would be displayed with error messages
that signify an operating system issue.

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Incorrect Answers
B:
A configuration file issue usually means that a hardware or software component that was
not installed was added into a configuration file.
C: Swap or page file issues result in memory-related problems. When the swap file is
down.
D: System file issue is the correct answer.
References:
777 - 779.
QUESTION 419:
Which of the following DOES NOT point to a system file related issue?
A. Missing or corrupt HIMEM.SYS.

B. Bad or missing COMMAND.COM.
C. Device referenced in the Registry cannot be found.
D. HIMEM.SYS not loaded.
Answer: C
Explanation:
The "Device referenced in the Registry cannot be found" message points to a
configuration file issue.
Incorrect Answers
A, B, D: These messages all point to a system file related issue.
References:
QUESTION 420:
For which of the following configuration file errors do you NOT have to search for
the problematic or invalid line?

B. Error in CONFIG.SYS line X
C. Device referenced in WIN.INI cannot be found.
D. Device referenced in the Registry cannot be found.
Answer: B

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Explanation:
This error message indicates the exact line in the configuration file that is causing the
issue. You can go straight to this line and correct it.
Incorrect Answers
A, C: For these messages, you need to use a text editor tool to search the files, find the
problematic line, and then fix it.
D: Here, you would use Registry Editor Utility to find the invalid entries in the Registry.
References:
777 - 779.
QUESTION 421:
Which of the following error messages DOES NOT point to a configuration file
related issue?

B. Bad or missing COMMAND.COM.
C. Device referenced in WIN.INI cannot be found.
D. Device referenced in the Registry cannot be found.
Answer: B
Explanation:
The "Bad or missing COMMAND.COM" message points a system file related issue.
Incorrect Answers
A, C, D: These messages all point to a configuration file related issue.
References:
777 - 779.
QUESTION 422:
Which of the following issues point to a swap file problem?
A. Unusually slow system speed and a disk being continuously accessed.

B. An operating system could not start message.
C. Configuration files issue messages.
D. All of the above
Answer: A

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Explanation:
Unusually slow system speed and a disk being continuously accessed typically point to a
swap file problem. When there is insufficient memory, Windows starts to swap between
memory and hard disk.
Incorrect Answers
B: This message points to a system file issue.
C: Configuration files issue messages point to issues with files such as SYSTEM.INI
which hold configuration information.
D: A is the correct answer.
References:
QUESTION 423:
Which of the following error messages usually means that the physical device
attached to the machine is incorrectly specified in CMOS?
A. CMOS memory size mismatch error message.

D. CMOS device mismatch error message.
Answer: D
Explanation:
The CMOS device mismatch error message usually means that the physical device
Incorrect Answers
it perceives is the actual memory.
B: The CMOS checksum failure error message could be indicative of a bad battery, a
loose connection to the battery, or even a motherboard issue.
C: The CMOS display type mismatch error message indicates that the video settings are
not compatible with the monitor which is installed. To remedy this error, check that the
correct monitor has been installed and selected on the system
References:
QUESTION 424:
The "No fixed disk present" error message means...?
A. Windows starts but fails to display the startup menu.

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B. The waiting time fails to occur.

C. At the motherboard level, a no hard drive issue exists.
D. All of the above
Answer: C
Explanation:
The "No fixed disk present" error message means that at the motherboard level, a no hard
drive issue exists. A bad cable and/or connectors are typical causes of this message. Here,
you should disconnect all peripheral devices from the computer and then ensure that all
drive cables are securely attached.
Incorrect Answers
A, B: These issues pertain to a missing BOOT.INI file.
D: C is the only correct answer
References:
QUESTION 425:
When the system boots to a blank error screen, which of the following describes its
significance? Choose all correct options.
A. A possible video problem.

B. An incorrect device driver.
C. A hardware failure.
D. A possible video driver is set to the incorrect resolution.
Answer: A, D
Explanation:
Possible video and video driver issues are usually the issue when the system boots to a
blank error screen.
Incorrect Answers
B, C: When the system boots to a blue error screen, it indicates a hardware failure or the
presence of an incorrect device driver.
References:
QUESTION 426:
If you forget to format the C: drive, which of the following error messages will be
displayed?
A. No fixed disk present error.

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B. Invalid media type error.

C. Invalid or missing system files.
Answer: B
If you forget to format the C: drive, the Invalid media type error would be displayed. In
this case, the error means that the specific disk has no operating system and file system,
and the system does not know what action to perform.
Incorrect Answers
A: The "No fixed disk present" error message means that at the motherboard level, a no
hard drive issue exists. A bad cable and/or connectors are typical causes of this message.
Here, you should disconnect all peripheral devices from the computer and then ensure
that all drive cables are securely attached.
C: When system files are missing or corrupt, you would be displayed with error
messages that signify an operating system issue
D: B is the correct answer.
References:
QUESTION 427:
Choose the option below which indicates what you should do when the CMOS
device mismatch error message is shown.
A. Check for a loose connection to the battery.

B. Check for a motherboard issue.
C. Check that the correct monitor has been installed and selected on the system.
D. Check that the physical device attached to the machine is correctly specified in
CMOS.
Answer: D
Explanation:
The CMOS device mismatch error message usually means that the physical device
Incorrect Answers
A, B: The CMOS checksum failure error message could be indicative of a bad battery, or
a loose connection to the battery, or even a motherboard issue. After verifying that the
battery is not the issue, you might possibly have a motherboard issue on your hands. It
could also point to a virus issue.
C:
compatible with the monitor which is installed. Check that the correct monitor has been
installed and selected on the system
References:

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QUESTION 428:
Which of the following errors usually stems from a misconfigured driver or

misconfigured hardware?
A. Windows protection error.

B. A blue screen.
C. No fixed disk present error message.
Answer: B
Explanation:
A blue screen is usually the result of a misconfigured driver or misconfigured hardware.
To solve this issue, you should try and boot Windows in Safe Mode to get around this
problem.
Incorrect Answers
A: The Windows protection error arises from virtual device driver issues. When this
message is shown at startup or shutdown, it basically means that Windows could not
load/unload a virtual device driver. The system would indicate which specific virtual
device driver is causing the issue. Check what the issue is and if the virtual device driver
is missing or corrupt, simply replace it with a new copy.
C: The No fixed disk present error message means that at the motherboard level, a no
hard drive issue exists. A bad cable and/or connectors are typical causes of this message.
Here, you should disconnect all peripheral devices from the computer and then ensure
that all drive cables are securely attached.
D: A blue screen is the correct answer.
References:
QUESTION 429:
Which of the following NT kernel system options starts Windows using the
hardware configuration saved in the Registry during the last successful shutdown?

Answer: A

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Explanation:
The Last Known Good Configuration option starts Windows using the hardware
Incorrect Answers
D: The Last Known Good Configuration option is the correct answer.
References:
QUESTION 430:
When the actual Windows NT, 2000 and XP operating systems have a problem,
which of the following options will NOT work to start the operating system?
A. Use a startup floppy disk to start the operating system.

B. Perform a repair reinstallation to start the operating system.
C. Restore the operating system from a backup.
D. All of the above will work to start the operating system.
Answer: A
Explanation:
Using a startup floppy disk to start the operating system only works when loader files are
corrupted, and not when the actual Windows NT, 2000 and XP operating system is the
problem.
Incorrect Answers
B, C: Performing these actions will start the operating system.
D: Performing a repair reinstallation or restoring the operating system from a backup
copy will enable you to start the operating system
References:
QUESTION 431:
Which of the following Interactive Startup options should you select if you want
Windows started at the command prompt?


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Answer: C
Explanation:
Safe Mode with Command Prompt starts Windows using only basic files and drivers, at
the command prompt. The GUI is not loaded with the option.
Incorrect Answers
D: The Safe Mode with Networking option starts Windows using only basic files and
drivers, and network connections.
References:
QUESTION 432:
To effectively handle various troubleshooting scenarios, you need to understand

which utility to use for different areas. Tools and utilities are associated with
specific types of problems. Which of the following would you use for diagnosing
visual settings, such as display adapters and video card setting problems?
A. Device Manager.
B. Display console.
C. Networking and Internet Options subsystems Control Panel.
D. User Accounts and Passwords subsystems of Control Panel.
Answer: B
Explanation:
Display Properties or the Display console is used for video card settings, screen
resolution, themes and skins, and display adapters issues.
Incorrect Answers
A: You would use Device Manager to diagnose device hardware issues.
C: The Networking and Internet Options subsystems of Control Panel are used for
network cards and Internet access issues.
D: The User Accounts and Passwords subsystems of Control Panel are used for user
information and passwords problems.
References:

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QUESTION 433:
Which of the following options in the System Configuration Utility,

MSCONFIG.EXE, should you choose if you want to manually specify whether the
CONFIG.SYS, AUTOEXEC.BAT, WIN.INI, SYSTEM.INI, or Startup Group
should be loaded at Startup?
A. Normal startup
B. Diagnostic startup
C. Selective startup
Answer: C
Explanation:
Selective startup contains checkboxes for CONFIG.SYS, AUTOEXEC.BAT, WIN.INI,
SYSTEM.INI, or Startup Group; which allow you to select which configuration files
should be loaded. This feature comes in handy when you need to isolate which
configuration file area is causing a problem. After identifying the configuration file area
that is the issue, you can disable items one by one to pinpoint the specific issue.
Incorrect Answers
A: Normal startup loads all device drivers and software.
B: Diagnostic startup allows you to selectively choose device drivers and software that
should be loaded when the system reboots. When rebooting, whenever a driver loads, you
need to specify whether the driver should/should not be loaded.
D: Selective startup is the correct answer.
References:
790 - 791.
QUESTION 434:
You need to remove a driver that is causing a Windows boot problem, which of the
following actions do you need to perform?
A. Access Device Manager to find out more about the issue

B. Access the Display console to change the necessary video card settings, screen
resolution, themes and skins, and display adapters
C. Start Windows in Safe Mode, and remove the problematic driver.
Answer: C
Explanation:

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After you have identified the problematic driver you need to start Windows in Safe
Mode, in order to remove it. Then, after rebooting again, you can start Windows in the
normal operation mode.
Incorrect Answers
A, B, D: These statements are FALSE.
References:
785.
QUESTION 435:
Which of the following utilities acts as a single interface for a number of older
Windows 95 utilities, including Device Manager, Dr. Watson, and HWDIAG.EXE?
A. System Information utility.

B. System Configuration utility.
C. System File Checker.
Answer: A
Explanation:
The System Information utility acts as a single interface for a number of the older
Windows 95 utilities, including Device Manager, Dr. Watson, and HWDIAG.EXE.
Through the System Information utility, you can access a number of troubleshooting and
debugging tools, including the System Configuration utility and the System File Checker.
Incorrect Answers
B, C: You can access the System Configuration utility and System File Checker utility
from the menu options of the System Information utility.
D: System Information utility is the correct answer
References:
QUESTION 436:
Which of the following attributes and associated value would you need to use in the
ATTRIB.EXE DOS command to prevent a file from being modified?
A. ATTRIB FileName.doc +r
B. ATTRIB FileName.doc -r
C. ATTRIB FileName.doc +h
D. ATTRIB FileName.doc -h

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Answer: A
Explanation:
You would need to use ATTRIB FileName.doc +r (read-only) to prevent a specific file
from being modified, or overwritten.
Incorrect Answers
B: Using ATTRIB FileName.doc -r would clear the read-only attribute for this file.
C: Using ATTRIB FileName.doc +h hides the specific file from being seen in a normal
directory search.
D: Using FileName.doc -h clears the hidden file attribute for the specific file.
References:
792.
QUESTION 437:
You have logged on to the Recovery Console and need to write new Windows boot
sector code on a boot partition. Which of the following available DOS commands
must you use to do this?
A. Diskpart.
B. Fixboot
C. Fixmbr
Answer: B
Explanation:
Fixboot is used to write new Windows boot sector code on a boot partition. The
command is usually used to deal with a corrupted Windows boot sector.
Incorrect Answers
A: In Windows NT, 2000 and XP; Diskpart replaces the FDISK.EXE command Diskpart is used
to configure and manage partitions on hard disk volumes.
C: Fixmbr is used to repair the master boot record (MBR) of the system partition.
D: Fixboot is the correct command to use.
References:
QUESTION 438:
To make changes to Windows settings in the Registry, which of the following tools
can be used?
A. Use Control Panel to make changes.

B. Use Windows applets to make changes.

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C. Use REGEDIT.EXE to make changes.

D. Use third-party applications to edit .DAT files.
E. All of the above
Answer: E
Explanation:
You can use either of the above mentioned tools and utilities to effect immediate or direct
changes to the Registry.
References:
791.
QUESTION 439:
Which of the following utilities would you use to diagnose device hardware issues?
A. Device Manager.
B. Display console.
Answer: A
Explanation:
You would use Device Manager to diagnose device hardware issues. In Device Manager,
symbols show the status of devices.
Incorrect Answers
B: Display Properties or the Display console is used for troubleshooting video card
settings, screen resolution, themes and skins, and display adapters issues.
information and passwords problems.
References:
QUESTION 440:
Which of the following options in MSCONFIG.EXE, should you choose if you want
to selectively choose which device drivers and software should be loaded when the
system reboots?

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A. Normal startup
Answer: B
Explanation:
Diagnostic startup allows you to selectively choose device drivers and software that
Incorrect Answers
A: Normal startup loads all device drivers and software.
C: Selective startup contains checkboxes for CONFIG.SYS, AUTOEXEC.BAT,
WIN.INI, SYSTEM.INI, or Startup Group; which allows you to select which
configuration files should be loaded.
D: Diagnostic startup is the correct answer.
References:
790 - 791.
QUESTION 441:
You need to use a utility that will put all the parts of files into one continuous group
of clusters, and thereby improve file access times and system performance. Which
utility would you need to use?
A. DEFRAG.EXE
B. Disk Cleanup utility
C. FDISK.EXE
Answer: A
Explanation:
DEFRAG.EXE puts all the parts of files into one continuous group of clusters, which
ends up improving file access times. Simply put, DEFRAG.EXE is used to reorganize the
hard disk that you specify for defragmenting.
Incorrect Answers
B: Disk Cleanup allows you to delete files. Options that you can choose between are
Downloaded program files, temporary Internet files, Offline Web pages, Recycle Bin,
Temporary files, Temporary offline files, Offline files, or Catalog files.
C:
FDISK.EXE is used to partition and change information on fixed disks installed on the

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system.
D: DEFRAG.EXE is the correct answer.
References:
792 - 793.
QUESTION 442:
You need to back up the Registry. Which of the following utilities can you use to
perform this task? Choose all correct options.
A. Windows Registry Checker

B. System File Checker.
C. System Restore
D. All of the above
Answer: A, C
Explanation:
Windows Registry Checker can be used to check the Registry for consistency and back it
up. You can also restore a previous copy of the Registry from inside Windows, using the
Windows Registry Checker. System Restore is used to create restore points or
incremental backups, and is a backup tool for the Windows Me, Windows 2000, and
Windows XP operating systems. You can use System Restore to back up the Registry for
these specific Windows operating systems.
Incorrect Answers
B: System File Checker is used to compare non-Windows files which a program has
installed, to original Windows files. You can use System File Checker fix an important
Windows file that was overwritten by a source other than Microsoft.
D: System File Checker cannot be used to back up the Registry.
References:
795.
QUESTION 443:
You need to edit the CONFIG.SYS file to correct a software configuration issue.
Which of the following utilities can be used to do this?
A. SYSEDIT.EXE.
B. MSCONFIG.EXE.
C. EDIT.COM.

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Answer: D
Explanation
SYSEDIT.EXE can be used to edit either of the following files: CONFIG.SYS,
AUTOEXEC.BAT, WIN.INI, SYSTEM.INI, PROTOCOL.INI and MSMAIL.INI. You
can use this tool to change these files to correct software configuration errors. In
MSCONFIG.EXE, the Selective startup contains checkboxes for CONFIG.SYS,
AUTOEXEC.BAT, WIN.INI, SYSTEM.INI, or Startup Group; which allows you to
select which configuration files should be loaded. This feature comes in handy when you
need to isolate which configuration file area is causing a problem. After identifying the
configuration file area that is the issue, you can disable items one by one to pinpoint the
specific issue. You can use EDIT.COM to make quick changes to these configuration
files as well.
References:
QUESTION 444:
Which of the following utilities would you use to correct a video card issue, after you
have verified that Windows successfully recognizes the video card?
A. Device Manager.
B. Display Properties dialog box's Settings tab.
C. Control Panel.
Answer: B
You would need to access the Display Properties dialog box's Settings tab, click the
Advanced button, and then click the Adapter button to check the video adapter settings.
Click the Troubleshoot button to troubleshoot issues pertaining to the monitor.
Incorrect Answers
A: For hardware troubleshooting, you would go to Device Manager to check whether
Windows has successfully recognized a video card. After this, you would need to access
the Display Properties dialog box's Settings tab to further troubleshoot the issue.
C: Control Panel is used to troubleshoot system configuration issues, such as networking,
Internet access, and user access information.
D: The Display Properties dialog box's Settings tab is the correct answer.
References:
QUESTION 445:

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You have directly updated the Registry in error, which of the following methods can
be used to undo the specific change? Choose all correct options.
A. You can copy a previous version of the .DAT file over the changed, problematic
version.
B. You can re-edit the line that was changed in error.
C. You can import a saved exported segment.
D. All of the above
Answer: D
Explanation:
Each of these options presents a solution for undoing a specific change in the Registry.
References:
791.
QUESTION 446:
You have logged on to the Recovery Console and need to repair the master boot
record (MBR) of the system partition. Which of the following available DOS
commands must you use to do this?
A. Diskpart.
B. Fixboot
C. Fixmbr
Answer: C
Explanation:
Fixmbr is used to repair the master boot record (MBR) of the system partition.
Incorrect Answers
A: In Windows NT, 2000 and XP; Diskpart replaces the FDISK.EXE command. Diskpart
is used to configure and manage partitions on hard disk volumes.
B: Fixboot is used to write new Windows boot sector code on a boot partition. The
D: Fixmbr is the correct command to use.
References:
QUESTION 447:

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You can use the Device Manager to diagnose hardware device problems. When
accessing the Device Manager, which of the following methods only works in
Windows XP?
A. Open Control Panel. Double-click the System icon and the select the Device Manager
tab.
B. Right-click My Computer and select Properties from the shortcut menu. Select the
Hardware tab and then select Device Manager.
C. Open Control Panel. Double-click the System icon. Select the Hardware tab and then
click the Device Manager button
Answer: C
Explanation:
This method of accessing Device Manager only works in Windows XP.
Incorrect Answers
A: This method of accessing Device Manager works for Windows 9x, Windows NT and
Windows 2000.
B: This method of accessing Device Manager works for Windows 9x and Windows
2000.
References:
787 - 788.
QUESTION 448:
Which of the following actions CANNOT be performed using FDISK.EXE? Choose

all correct options.
A. Configure logical DOS drives.

B. Configure CD-ROM drives
C. Set active partitions.
D. Configure floppy drives
Answer: B, D
Explanation:
FDISK.EXE can only be used to configure fixed disks installed on the system. CD-ROM
drives and floppy drives support removable, interchangeable media, which means that it
cannot be configured through FDISK.EXE.
Incorrect Answers
A, C: FDISK.EXE is used to partition and change information on fixed disks installed on
the system. You CAN use FDISK.EXE to configure logical DOS drives and DOS
partitions, and set active partitions.

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References:
792 - 793.
QUESTION 449:
If you have a installed a new video driver and Windows 2000 is not starting
properly, which of the following Interactive Startup options can you use to ensure
that Windows 2000 is loaded using the standard VGA driver?
A. Safe Mode.
B. Safe Mode with Command Prompt
C. Safe Mode with Networking
D. Enable VGA Mode
E. All of the above.
Answer: E
Explanation
When you stat Windows 2000 in either of these modes, Windows 2000 will not use the
newly installed driver, it will use a standard VGA driver.
References:
QUESTION 450:
ATTRIB.EXE DOS command to prevent an important file from being seen in a
normal directory search?
Answer: C
Explanation:
Using ATTRIB FileName.doc +h hides the specific file from being seen in a normal
directory search.
Incorrect Answers
A:
Using ATTRIB FileName.doc +r (read-only) prevents a specific file from being

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modified.
D: Using FileName.doc -h clears the hidden file attribute for the specific file.
References:
792.
QUESTION 451:
You have logged on to the Recovery Console and need to configure and manage
partitions on hard disk volumes. Which of the following available DOS commands
must you use to do this?
A. Diskpart.
B. Fixboot
C. Fixmbr
Answer: A
Explanation:
In Windows NT, 2000 and XP; Diskpart replaces the FDISK.EXE command. Diskpart is
used to configure and manage partitions on hard disk volumes.
Incorrect Answers
D: Diskpart is the correct command to use.
References:
QUESTION 452:

which tools and utilities are associated with specific types of problems. Which of the
following would you use to diagnose user information and passwords types of
problems?
A. Device Manager.
B. Display console.
Answer: D

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Explanation:
The User Accounts and Passwords subsystems of Control Panel are used for user
information and passwords types of problems.
Incorrect Answers
B: Display Properties or the Display console is used to verify video card settings, screen
resolution, themes and skins, and display adapters.
References:
QUESTION 453:
Which of the following cannot be used to fix configuration file issues problems?
A. SYSEDIT.EXE.
B. MSCONFIG.EXE.
C. FDISK.EXE
D. EDIT.COM
Answer: C
Explanation:
system
Incorrect Answers
A: SYSEDIT.EXE can be used to edit either of the following files: CONFIG.SYS,
AUTOEXEC.BAT, WIN.INI, SYSTEM.INI, PROTOCOL.INI and MSMAIL.INI. You
can use this tool to change these files to correct software configuration errors.
B: In MSCONFIG.EXE, the Selective startup contains checkboxes for CONFIG.SYS,
AUTOEXEC.BAT, WIN.INI, SYSTEM.INI, or Startup Group; which allows you to
select which configuration files should be loaded. This feature comes in handy when you
need to isolate which configuration file area is causing a problem. After identifying the
configuration file area that is the issue, you can disable items one by one to pinpoint the
specific issue
D: You can use EDIT.COM to make quick changes to configuration files.
References:
QUESTION 454:
You need to check the Registry for consistency and also back up the Registry.
Which of the following utilities can you use to perform both of these tasks?

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C. System Restore
D. All of the above
Answer: A
Explanation:
Windows Registry Checker can be used to both check the Registry for consistency and
back it up. You can also restore a previous copy of the Registry from inside Windows,
using the Windows Registry Checker.
Incorrect Answers
B: System File Checker is used to compare non-Windows files which a program has
installed, to original Windows files. You can use System File Checker to fix an important
C:
System Restore is used to create restore points or incremental backups, and is a backup
tool for the Windows Me, Windows 2000, and Windows XP operating systems. You can
use System Restore to back up the Registry for these specific Windows operating
systems.
D: Windows Registry Checker is the correct answer.
References:
795.
QUESTION 455:
You are busy with hardware diagnostics and need to identify a device that is in a
problematic state. After accessing Device Manager, which of the following symbols
would indicate the problematic device?
A. A red "x".
B. A black exclamation point (!) on a yellow field.
C. A blue "i" on a white field.
D. A green question mark (?).
Answer: B
Explanation:
A black exclamation point (!) on a yellow field would be displayed alongside a
problematic device. Check the problem code displayed with the device to find out more
on the issue.
Incorrect Answers

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A: A red "x" specifies that this disabled device is still present and using resources. The
device does not though have any protected-mode driver loaded.
C: A device that has a blue "i" on a white field displayed next to it means that the Use
Automatic Settings feature is not enabled for the device. The device resource in this case
was manually selected.
D: A green question mark (?) indicates that a compatible driver is installed for the
specific device. This basically means that not all features of the particular device can be
accessed.
References:
787 - 788.
QUESTION 456:
You need to use a utility to delete temporary Internet files, Offline line Web pages,
Recycle Bin, Temporary files, and Temporary offline files. Which one of the
following utilities would you need to use?
A. DEFRAG.EXE
C. FDISK.EXE
Answer: B
Explanation:
Disk Cleanup allows you to delete files. Options that you can choose between are
Temporary files, Temporary offline files, Offline files, or Catalog file.
Incorrect Answers
A: DEFRAG.EXE puts all the parts of files into one continuous group of clusters, which
ends up improving file access times. Simply put, DEFRAG.EXE is used to reorganize the
hard disk that you specify for defragmenting.
C: FDISK.EXE is used to partition and change information on fixed disks installed on
the system.
D: Disk Cleanup is the correct answer.
References:
792 - 793.
QUESTION 457:

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Which of the following options in the System Configuration utility should you
choose if you want all device drivers and software to be loaded at Startup?
A. Normal startup
Answer: A
Explanation:
Normal startup loads all device drivers and software.
Incorrect Answers
B: Diagnostic startup allows you to selectively choose device drivers and software that
C: Selective startup contains a checkboxes for CONFIG.SYS, AUTOEXEC.BAT,
WIN.INI, SYSTEM.INI, or Startup Group; which allows you to select which
configuration files should be loaded. This feature comes in handy when you need to
isolate which configuration file area is causing a problem.
D: Normal startup is the correct answer.
References:
790 - 791.
QUESTION 458:
You need to ensure that all drivers and services that were loaded and not loaded are
logged in the %windir% directory. Which of the following Interactive Startup
options can you use to ensure that this happens?
A. Debugging Mode.
B. Enable Boot Logging
C. Enable VGA Mode
Answer: B
Explanation:
Selecting the Enable Boot Logging option causes all drivers and services that were
loaded and not loaded to be logged in the %windir% directory
Incorrect Answers
A: Selecting the Debugging Mode option causes debug information to be sent through a
serial cable to another computer.

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C: Selecting the Enable VGA Mode option causes Windows to load using a standard
VGA driver.
D: The Enable Boot Logging option is the correct answer.
References:
QUESTION 459:
ATTRIB.EXE DOS command to stop a file from being hidden in the normal
directory search?
Answer: D
Explanation:
Using FileName.doc -h clears the hidden file attribute for the specific file.
Incorrect Answers
A: Using ATTRIB FileName.doc +r (read-only) prevents a specific file from being
modified.
C: Using ATTRIB FileName.doc +h prevents the specific file from being seen in a
normal directory search.
References:
792.
QUESTION 460:
You are busy with hardware diagnostics and need to identify a device that does not
have the Use Automatic Settings feature enabled. After accessing Device Manager,
which of the following symbols would indicate this specific device?
A. A red "x".
Answer: C
Explanation:

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A device that has a blue "i" on a white field displayed next to it means that the Use
Incorrect Answers
B: A black exclamation point (!) on a yellow field would be displayed alongside a
on the issue.
accessed.
References:
787 - 788.
QUESTION 461:
You have accessed the Recovery Console and now need to display a listing of drive
letters, partition sizes, and file system type mappings to physical devices. Which of
the following commands would you use?
A. Listsvc
B. Map
C. Disable
D. Enable
Answer: B
Explanation:
The Map command displays a listing of drive letters, partition sizes, and file system type
mappings to physical devices.
Incorrect Answers
A: The Listsvc command is used to display a listing of all available device drivers and
system services.
C: The Disable command is used to disable a specific system service or device driver.
D: The Enable command is used to enable a device driver or system service.
References:
QUESTION 462:
When using CVT.EXE to convert from the FAT16 file system to the FAT32 file

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system, which of the following statements are FALSE? Choose all FALSE
statements
A. There may be a compressed drive that you could be unable to convert.

B. After the conversion has occurred, you cannot revert back to FAT32 without
reformatting the partition.
C. You would still be able to perform dual-boot to older systems after the conversion to
FAT32.
D. All removable disks formatted with FAT32 will work with other systems.
Answer: C, D
Explanation:
After the conversion to FAT32, you will NO LONGER be able to perform dual-boot to
older systems. There is also a risk that removable disks formatted with FAT32 will NOT
work with other systems.
Incorrect Answers
A, B: These statements are TRUE.
References:
QUESTION 463:
You suspect that an important Windows file was overwritten by a source other than
Microsoft, and now need to fix the file. Which of the following utilities would you
need to use?

C. System Restore
D. All of the above
Answer: B
Explanation:
System File Checker is used to compare non-Windows files which a program has
Incorrect Answers
A: Windows Registry Checker can be used to both check the Registry for consistency
and back it up. You can restore a previous copy of the Registry from inside Windows,
using the Windows Registry Checker.
C: System Restore is used to create restore points or incremental backups, and is a
backup tool for the Windows Me, Windows 2000, and Windows XP operating systems.
You can use System Restore to back up the Registry for these specific Windows

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operating systems.
D: System File Checker is the correct answer.
References:
795.
QUESTION 464:

which tools and utilities are associated with specific types of problems. Which of the
following would you use to diagnose network cards and Internet access issues?
A. Device Manager.
B. Display console.
Answer: C
Explanation:
The Networking and Internet Options subsystems of Control Panel are used for
troubleshooting of network cards and Internet access issues.
Incorrect Answers
B: Display Properties or the Display console is used for video card settings, screen
information and passwords types of problems.
References:
QUESTION 465:
You need to partition and change information on fixed disks installed on the system.
Which one of the following utilities would you need to use?
A. DEFRAG.EXE
C. FDISK.EXE
Answer: C

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Explanation:
system.
Incorrect Answers
ends up improving file access times. DEFRAG.EXE is used to reorganize the hard disk
that you specify for defragmenting.
Temporary files, Temporary offline files, Offline files, or the Catalog file.
D: FDISK.EXE is the correct answer
References:
792 - 793.
QUESTION 466:
Which of the following attributes informs the operating system that a specific file is
required by the operating system?
A. Read-only
B. System
C. Hidden
D. Archive
Answer: B
Explanation:
The system attribute informs the operating system that a specific file is required by the
operating system.
Incorrect Answers
A: The read-only attribute is used to prevent a specific file from being changed or
overwritten.
C: The hidden attribute is used to prevent a specific file from appearing in a normal
directory search.
D: The archive attribute is used by backup utilities and programs. This attribute is read to
determine whether a specific file needs to be backed up.
References:
792.
QUESTION 467:
If you have video adapter issues, which of the following actions are FALSE for

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diagnosing and resolving this specific issue?
A. Check Device Manager to verify that Windows successfully recognizes the specific
video card.
B. Access the Display Properties dialog box's Settings tab, click the Advanced button,
and then click the Adapter button to check the video adapter settings.
C. Access the Display Properties dialog box's Settings tab, click the Advanced button,
and then click the Troubleshoot button to troubleshoot the issue.
D. Check Control Panel to verify your system configuration.
Answer: D
Explanation:
Control Panel is typically used to troubleshoot system configuration issues, such as
networking, Internet access, and user access information.
Incorrect Answers
A, B, C: These solutions are all TRUE. For hardware troubleshooting, you would go to
Device Manager to verify that Windows successfully recognizes the video card. After
this, you would need to access the Display Properties dialog box's Settings tab to further
troubleshoot the issue. Click the Advanced button, and then click the Adapter button to
check the video adapter settings. Click the Troubleshoot button to troubleshoot issues
pertaining to the monitor.
References:
QUESTION 468:
You need to ensure that debug information is sent through a serial cable to another
computer. Which of the following Interactive Startup options should you use to do
this?
A. Debugging Mode.
B. Enable Boot Logging
C. Enable VGA Mode
Answer: A
Explanation:
Selecting the Debugging Mode option causes debug information to be sent through a
serial cable to another computer.
Incorrect Answers
B: Selecting the Enable Boot Logging option causes all drivers and services that were
loaded and not loaded to be logged in the %windir% directory.
C: Selecting the Enable VGA Mode option causes Windows to load using a standard

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VGA driver.
D: The Debugging Mode option is the correct answer
References:
QUESTION 469:
Which of the following actions CAN be performed using FDISK.EXE? Choose all
correct options.
A. Configure logical DOS drives.

B. Configure CD-ROM drives
C. Set active partitions.
D. Configure floppy drives
Answer: A, C
Explanation:
system. You can use FDISK.EXE to configure logical DOS drives and DOS partitions,
and set active partitions.
Incorrect Answers
B, D: Because CD-ROM drives and floppy drives support removable, interchangeable
media; they cannot be configured through FDISK.EXE.
References:
792 - 793.
QUESTION 470:
You have accessed the Recovery Console and now need to display a listing all
available device drivers and then enable a specific device driver. Which of the
following commands would you use? Choose all correct options
A. Listsvc
B. Map
C. Disable
D. Enable
Answer: A, D
Explanation:
You first have to use the Listsvc command to display a listing of all available device

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drivers. Following this, you must use the Enable command to enable the specific device
driver.
Incorrect Answers
B: The Map command displays a listing of drive letters, partition sizes, and file system
type mappings to physical devices.
C: The Disable command is used to disable a specific system service or a device driver.
References:
QUESTION 471:
On system bootup, you suspect that a problematic driver is causing the system to
hang. On the next boot up, you need to ensure that this driver is skipped. Which of
the following utilities should you use? Select all that apply.
A. ASD.EXE
B. MSCONFIG.EXE
C. BOOT.EXE
D. MBRB.EXE
Answer: A, B
Explanation:
You can use ASD.EXE and MSCONFIG.EXE to prevent a problematic driver from
loading.
References:
QUESTION 472:
You are busy with hardware diagnostics and need to identify a device that has a
compatible driver installed. After accessing Device Manager, which of the following
symbols would indicate this particular device?
A. A red "x".
Answer: D
Explanation:
A green question mark (?) indicates that a compatible driver is installed for the specific
device. This basically means that not all features of the particular device can be accessed.

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Incorrect Answers
on the issue.
References:
787 - 788.
QUESTION 473:
You are certain that one of configuration files is the issue preventing Windows from
starting up but you are unsure of which specific one. Which diagnostic utility can
you use to toggle between the various configuration files loading when starting
Windows?
A. Device Manager.
B. Display console.
C. System Configuration Utility
D. Control Panel
Answer: C
Explanation:
The General tab of the System Configuration Utility holds the Selective startup option.
This option contains checkboxes for CONFIG.SYS, AUTOEXEC.BAT, WIN.INI,
SYSTEM.INI, or Startup Group; which allows you to select which configuration files
should be loaded. This feature comes in handy when you need to isolate which
configuration file area is causing a problem. After identifying the particular configuration
file area that is the issue, you can disable items one by one to pinpoint the specific issue.
Incorrect Answers
B: Display Properties or the Display console is used for video card settings, screen
D: The Networking and Internet Options subsystems of Control Panel are used for
network cards and Internet access issues. The User Accounts and Passwords subsystems
of Control Panel are used for user information and passwords types of problems.
References:
790 - 791.

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QUESTION 474:
On the point of resolving disk and disk access issues, choose all options that are
FALSE
A. ScanDisk is used to scan a disk for problems and then repair identified problems.
B. DEFRAG is used to speed up disk access.
C. ScanDisk can be used to put parts of files from a disk into continuous blocks of
clusters.
D. You only have to run Check Disk once to resolve all errors.
Answer: C, D
Explanation:
DEFRAG is used to put parts of files from a disk into continuous blocks of clusters, and
thereby speed up disk access. You could possibly have to run Check Disk multiple times,
to resolve all errors.
Incorrect Answers
A, B: These statements are TRUE.
References:
QUESTION 475:
When using CVT.EXE to convert from the FAT16 file system to the FAT32 file
system, which of the following statements are TRUE? Choose all TRUE statements
A. There may be a compressed drive that you could be unable to convert.

B. After the conversion has occurred, you cannot revert back to FAT32 without
reformatting the partition.
C. You would still be able to perform dual-boot to older systems after the conversion to
FAT32.
D. All removable disks formatted with FAT32 will work with other systems.
Answer: A, B
Explanation:
These statements are TRUE
Incorrect Answers
C, D: These statements are FALSE. After the conversion to FAT32, you will NO
LONGER be able to perform dual-boot to older systems. There is also a risk that
removable disks formatted with FAT32 will NOT work with other systems.

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References:
QUESTION 476:
Which of the following NT kernel system options starts Windows using the
hardware configuration saved in the Registry during the last successful shutdown?

Answer: A
Explanation:
The Last Known Good Configuration option starts Windows using the hardware
Incorrect Answers
D: The Last Known Good Configuration option is the correct answer.
References:
QUESTION 477:
You need to compare non-Windows files which a program has installed, to original
Windows files. Which of the following utilities would you need to use?

C. System Restore
D. All of the above
Answer: B
Explanation:
System File Checker is used to compare non-Windows files which a program has

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Incorrect Answers
A: Windows Registry Checker can be used to both check the Registry for consistency
and back it up. You can also restore a previous copy of the Registry from inside
Windows, using the Windows Registry Checker.
C: System Restore is used to create restore points or incremental backups, and is a
backup tool for the Windows Me, Windows 2000, and Windows XP operating systems.
You can use System Restore to back up the Registry for these specific Windows
operating systems.
D: System File Checker is the correct answer.
References:
795.
QUESTION 478:
In the Recovery Console, which of the following commands would you use to list all
available device drivers and system services; and then disable a system service or a
options.
A. Listsvc
B. Map
C. Disable
D. Enable
Answer: A, D
Explanation:
You first have to use the Listsvc command to display a listing of all available system
services. Following this, you must use the Enable command to enable a specific system
service.
Incorrect Answers
C: The Disable command is used to disable a device driver or a system service.
References:
QUESTION 479:
Which of the following attributes is used by backup utilities and programs?
A. Read-only

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B. System
C. Hidden
D. Archive
Answer: D
Explanation:
The archive attribute is used by backup utilities and programs. This attribute is read to
Incorrect Answers
A: The read-only attribute is used to prevent a specific file from being modified.
B: The system attribute informs the operating system that a specific file is required by the
operating system.
C: The hidden attribute is used to prevent a specific file from appearing in a normal
directory search.
References:
792.
QUESTION 480:
You need to change the structure of dynamic disks. Which of the following would
you use?
A. Diskpart.
B. Fixboot
C. Fixmbr
D. Disk Management tool
Answer: D
Explanation:
The Disk Management tool must be used to change dynamic disk configuration
structures. You cannot use Diskpart to do this because Diskpart could end up damaging
the partition table.
Incorrect Answers
A: Diskpart is used to configure and manage partitions on hard disk volumes. However,
when it comes to dynamic disk configuration structures, bear in mind that Diskpart could
end up damaging the partition table.
References:

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QUESTION 481:
You are busy with hardware diagnostics and need to identify a disabled device that
is still using resources. After accessing Device Manager, which of the following
symbols would indicate this in Device Manager?
A. A red "x".
Answer: A
Explanation:
A red "x" indicates that a disabled device is still present and using resources. The device
does not though have any protected-mode driver loaded.
Incorrect Answers
on the issue
accessed.
References:
787 - 788.
QUESTION 482:
Which of the following attributes should you use to prevent system files and
important files from appearing in a normal directory search?
A. Read-only
B. System
C. Hidden
D. Archive
Answer: C
Explanation:
The hidden attribute is used to prevent a specific file from appearing in a normal

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directory search.
Incorrect Answers
A: The read-only attribute is used to prevent a specific file from being modified.
B: The system attribute informs the operating system that a specific file is required by the
operating system.
D: The archive attribute is used by backup utilities and programs. This attribute is read to
References:
792.
QUESTION 483:
In which of the following versions of Windows should you NOT use CHKDSK to
correct corrupt file problems? Choose all options that apply
A. Windows 9x
B. Windows Me
C. Windows XP
D. Windows 2000
Answer: C
Explanation:
CHKDSK should not be run on a Windows 9x or Windows Me computer. Running
CHKDSK on one of these Windows versions can cause great problems. CHKDSK has
been completely replaced by SCANDISK for these versions of Windows. Only in
Windows XP and Windows 2000 has CHKDSK replaced ScanDisk.
References:
QUESTION 484:
On the point of resolving disk and disk access issues, choose all options that are
TRUE
A. ScanDisk is used to scan a disk for problems and then repair identified problems.
B. DEFRAG is used to speed up disk access.
C. ScanDisk can be used to put parts of files from a disk into continuous blocks of
clusters.
D. You only have to run Check Disk once to resolve all errors.
Answer: A, B
Explanation:

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These statements are TRUE.

Incorrect Answers
C, D: These statements are FALSE. DEFRAG is used to put parts of files from a disk
into continuous blocks of clusters, and thereby speed up disk access. You could possibly
have to run Check Disk multiple times, to resolve all errors
References:
QUESTION 485:
Which of the following versions of Windows allows you to revert to previous driver
software after an update?
A. Windows NT
B. Windows 2000
C. Windows XP
D. All of the above
Answer: C
Explanation:
With the launch of Windows XP came the feature that allows you to revert to previous
driver software after an update. This is particularly useful when you suspect a driver
software issue immediately after a driver update was performed. To access the driver
rollback feature, access Device Manager, access the Properties sheet of the device which
you have updated, click the Driver tab and then select the Roll Back Driver option.
References:
QUESTION 486:
You have already installed your disk drives, and now need to configure unused
space on your drive for use, which utility would you need to use for this?
A. DEFRAG.EXE
C. FDISK.EXE
Answer: C
Explanation:
FDISK.EXE is used to partition and change information on fixed disks that are already
installed on the system. Therefore, after installing your disk drives, you need to use

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FDISK.EXE to configure unused space on your drive for use.

Incorrect Answers
ends up improving on file access times. DEFRAG.EXE is used to reorganize the hard
disk that you specify for defragmenting.
Temporary files, Temporary offline files, Offline files, or Catalog file.
D: FDISK.EXE is the correct answer
References:
792 - 793.
QUESTION 487:
You suspect that a virus has damaged the master boot record (MBR) of the System
partition. Which of the following actions should you perform?
A. Use the Fixmbr command to repair the MBR of the System partition.
B. Run anti-virus software and then use Fixboot is used to repair the MBR of the System
partition.
C. Run anti-virus software and then use the Fixmbr command to repair the MBR of the
System partition.
Answer: C
Explanation:
Because you suspect that a virus has damaged the master boot record of the System
partition, you should first run anti-virus software and then use the Fixmbr command to
repair the MBR of the System partition.
Incorrect Answers
A: If a virus does exist, repairing the MBR of the System partition will not take care of
the issue.
B: Fixboot is used to repair a corrupted Windows boot sector.
D: Option C is the correct answer.
References:
792 - 793.
QUESTION 488:

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You need to view your current partition configuration and delete some partitions.
For which of the following drives can you do this using FDISK.EXE. Choose all
correct options.
A. SCSI drives.
B. Floppy drives
C. IDE drives
D. EIDE drives
E. CD-ROM drives
Answer: A, C, D
Explanation:
FDISK.EXE is used to partition and change information on fixed disks that are already
installed on the system. Fixed disks include SCSI drives, IDE drives, and EIDE drives.
After installing your disk drives, you need to use FDISK.EXE to configure unused space
on your drive for use.
Incorrect Answers
B, E: CD-ROM drives and floppy drives support removable, interchangeable media,
which means that it cannot be configured through FDISK.EXE.
References:
792 - 793.
QUESTION 489:
Which of the following Interactive Startup options should you select if you want to
start Windows using only basic files and drivers, and network connections?

Answer: D
Explanation:
The Safe Mode with Networking option starts Windows using only basic files and
drivers, and network connections
Incorrect Answers

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C: Safe Mode with Command Prompt starts Windows using only basic files and drivers,
and in the command prompt. The GUI is not loaded with the option.
References:
QUESTION 490:
You need to convert to FAT32. Which utility would you use to do this?
A. CVT.EXE
B. Disk Cleanup
C. FDISK.EXE
Answer: A
Explanation:
You can use CVT.EXE (Drive Converter) to improve on the FAT16 file system access
times and provide for larger drive sizes, with no loss data loss. Bear in mind though, that
after the conversion has occurred, you cannot revert back to FAT32 without reformatting
the partition.
Incorrect Answers
Temporary files, Temporary offline files, Offline files, or Catalog file
C: FDISK.EXE is used to partition and change information on fixed disks installed on
the system. You can use FDISK.EXE to configure logical DOS drives and DOS
partitions, and set active partitions.
D: CVT.EXE is the correct answer.
References:
QUESTION 491:
In the Recovery console, which of the following commands would you use to list all
available device drivers and system services; and then disable a system service or a
device driver? Choose all correct options.
A. Listsvc
B. Map
C. Disable
D. Enable
Answer: A, C

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Explanation:
You first have to use the Listsvc command to display a listing of all available device
drivers and system services. Following this, you must use the Disable command to
disable a specific system service or device driver.
Incorrect Answers
D: The Enable command is used to enable a device driver or a system service.
References:
QUESTION 492:
You suspect that service errors are causing continuing restarts in Windows XP.
Which of the following actions should you perform? Choose all correct options.
A. Access Control Panel, select the System icon, click the Advanced tab and then
deselect the Automatically restarts option.
B. Access Control Panel, select the System icon, click the Advanced tab and then select
the Automatically restarts option.
C. Access Control Panel, select the System icon, click the Advanced tab and then select
to write an event to the system log so that information is logged without Windows XP
constantly re-booting.
D. Access Event Viewer to gather information on the issue.
Answer: A, C, D
Explanation:
You should first deselect the Automatically restarts option in Control Panel and then
select to write an event to the system log so that information is logged without Windows
XP constantly re-booting. You can also use Event Viewer as a source of information.
Incorrect Answers
B: Selecting the Automatically restarts option would result in the service errors still
causing continuing restarts in Windows XP
References:
QUESTION 493:
Badly formed characters are being printed. Which of the following can solve this
issue?
A. Replace the pin in the print head.

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B. Use a rubber separation pad.

C. Replace the ribbon.
D. Use alcohol to clean printer parts that need to retain their friction.
Answer: A
Explanation:
When badly formed characters are being printed, you usually have an issue with the pin
in the print head. You would need to replace the pin in the print head.
Incorrect Answers
B: You would use a rubber separation pad to prevent multiple sheets of paper from being
fed into the printer.
C: You would need to replace the ribbon when poor quality characters are being printed.
D: When the print rollers no longer pull sheets of paper through the printer, you would
need to use alcohol to clean the print rollers that need friction to work.
References:
780 - 781.
QUESTION 494:
Which of the following is the first troubleshooting step?
A. Gathering information on the issue.

B. Talking to the user experiencing the problem.
C. Isolating possible causes of the issue.
D. Eliminating possibilities.
E. Documenting your findings and solutions.
Answer: B
Explanation:
One of the first steps in troubleshooting an issue is to talk to the user experiencing the
problem. Contact with a user means that you need to have some degree of customer
relations skills to carry out successful diagnosis of an issue. Here, you need the user to
show you what the current problem is.
Incorrect Answers
A: Gathering information on the issue is usually the second step in troubleshooting an
issue. This step involves ascertaining whether hardware or software being added caused
the issue, whether the issue can be reproduced, whether the user performed an action that
resulted in the issue, and so forth.
C, D: Isolating possible causes of the issue and eliminating possibilities usually follow
after you have gathered information on the problem. This is where your knowledge on
the different system and configuration areas is important, as well as knowing the various

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tools used to troubleshoot and debug issues pertaining to these areas.

E:
Once a problem being discussed with a user seems to surpass a few crucial components,
you should document your finding and solutions. This would enable you to quickly
reference solutions on the issue, should it appear again.
References:
775 - 776.
QUESTION 495:
Viruses work differently to infect the system. Which viruses initially control the
operating system by embedding themselves in memory, and then attach to EXE,
.COM, and .SYS executable files?
A. Memory-resident viruses.
B. Nonresident file viruses.
C. Polymorphic viruses
D. Multipartite viruses.
E. Stealth viruses
Answer: A
Explanation:
Memory-resident virusesinitially control the operating system by embedding themselves
in memory, and then attach to EXE, .COM, and .SYS executable files. These viruses
change the attribute information of files.
Incorrect Answers
B: Nonresident file viruses work by infecting other programs when you run an already
infected program. Nonresident file viruses attach to executable files and also change the
attribute information of files. Unlike memory-resident viruses, nonresident file viruses do
not infect the system - they do not stay in memory.
C: Polymorphic viruses are excellent at fooling signature-scanning detection methods
and tools. This is because the virus can change its signature and how it appears as well.
D: Multipartite viruses are viruses that operate by combining the characteristics of a
memory-resident virus, a nonresident file virus, and a boot sector virus.
E: Stealth viruses work exceptionally hard at disguising itself. For instance a stealth virus
can add bytes to an infected file in an attempt to infect a program. The virus then
subtracts the same number of added bytes so that it seems as though no changes has been
made.
References:
702.

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QUESTION 496:
When a system stops responding to commands and stops processing completely,

which of the following is likely to be the issue?
A. System lock-up.
B. A malfunctioning Network Interface Card (NIC).
C. Invalid working directories.
Answer: A
Explanation
When a system stops responding to commands and stops processing completely, a system
lock-up condition has occurred. System lock-up occurs when the computer has to process
too many instructions simultaneously, and with little memory
Incorrect Answers
B: A malfunctioning Network Interface Card (NIC) usually causes you to be unable to
log on to the network and access network services.
C: Invalid working directory issues make themselves known when an error message,
stating an Invalid working directory, is displayed.
D: System lock-up is the correct answer.
References:
775 - 776.
QUESTION 497:
Which of the following configuration actions can result in corrupting Registry files?
A. Using the Registry Editor to make direct changes to the Registry.

B. Installation routines.
C. Changing configuration settings using Control Panel.
Answer: D
Explanation:
Either of these actions can cause Registry files to be corrupted. When this occurs,
Windows will attempt to start in Safe mode at the next boot up.
References:

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QUESTION 498:
A user is complaining about continuous paper jam issues with the printer. Which of
the following is likely to be the issue? Choose all correct options.
A. The incorrect type of paper is being used.

B. A damaged pin in the print head.
C. There are too many sheets of paper trying to get into the printer at the same time.
D. A damaged printer ribbon.
E. A print roller issue.
Answer: A, C
Explanation:
Paper jams are usually caused by the incorrect type of paper being used, and too many
sheets of paper attempting to get into the printer at the same time. To solve the issue of
multiple sheets of paper trying to get into the printer at the same time, consider using a
rubber separation pad.
Incorrect Answers
B, D: A damaged pin in the print head and a damaged printer ribbon usually leads to poor
quality, smudged characters, and badly formed characters.
E: When your print rollers are problematic, no paper will be fed into the printer. Print
rollers need friction to rub against a piece of paper and pull it through a printer.
References:
780 - 781.
QUESTION 499:
You receive an Illegal Operation error. What is the typical cause of this issue?
A. A program accesses memory that another program is using.

B. A program performs an action that was not allowed by Windows.
C. A program accesses a memory address that does not exist.
D. The files needed to run the program does not exist.
E. There is a problem with the cabling system and its connections.
Answer: B
Explanation:
When a program performs an action that is not allowed by Windows, you would receive
the illegal operation error. Check the information displayed with the error message to
determine which program caused the error.
Incorrect Answers

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A: When a program accesses memory that another program is using, you will receive the
General Protection Fault (GPF) error.
C: When a program accesses a memory address that does not exist, you will receive the
GPF error.
D: When files needed to run the program does not exist, the associated program will not
start.
E: When there is a problem with the cabling system and its connections, you would
experience bad network connections. When checking cables; look for loose cables,
kinked wires, unplugged patch cables, and for wires that are pulled free from a connector.
References:
781 - 782.
QUESTION 500:
Which type of stealth virus is a malicious program disguised as a useful program or

even a game?
A. A Trojan.
B. A worm.
C. None of the above
D. Both of the above.
Answer: A
Explanation:
A Trojan is a malicious program disguised as a useful program or even a game. When the
user opens and runs the program or game, the virus creeps into the system.
Incorrect Answers
B: A worm attaches to a machine once, and then duplicates itself continuously, until the
entire disk is filled. Sophisticated worms can even propagate to other machines using the
links between the machines.
C: A Trojan is the correct answer.
D: A Trojan is the correct answer.
References:
702.
QUESTION 501:
From the list below, choose the device type for which you should back up the
Registry before installing new versions? Choose all correct options
A. Device drivers

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B. Files for an add-on sound card

C. Power supplies.
Answer: A, B
Explanation:
Before installing new device drivers and files for an add-on sound card, it is strongly
recommended that you first back up the Registry. Should a new device driver be
problematic, you can revert back to your saved version.
Incorrect Answers
C, D: You do not need to back up Registry when replacing power supplies.
References:
QUESTION 502:
When paper comes out of the printer with a smudged image and toner rubs off,
which of the following is likely to the issue?
A. Worn pickup assembly.

B. A problem with the primary corona wire.
C. There is a problem with the fusing assembly.
D. There is matter stuck in the EP drum and interfering with the toner particles.
Answer: C
Explanation:
An issue with the fusing assembly usually portrays itself when paper comes out of the
printer with a smudged image and toner rubs off.
Incorrect Answers
A: A worn pickup assembly would usually cause continuous paper jams.
B: A problem with the primary corona wire usually results in a page leaving the printer
completely black.
D: When there is matter stuck in the EP drum and interfering with the toner particles,
there are usually white vertical streaks along the paper.
References:
780 - 781.
QUESTION 503:
For which of the following, do you need to upgrade the power supply to a minimally

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a 350-400W power supply?
A. Machines that have multiple drives.

B. Machines that have multiple expansion cards.
C. Machines that have multiple cooling fans.
D. All of the above
Answer: D
Explanation:
Machines that have multiple drives, multiple expansion cards, and multiple cooling fans
must at least have a 350-400W power supply. To avoid power supply issues, be sure to
upgrade all insufficient power supplies to the minimum specifications.
References:
QUESTION 504:
Viruses work differently to infect the system. Which viruses operate by combining
the characteristics of a memory-resident virus, a nonresident file virus, and a boot
sector virus?
E. Stealth viruses
Answer: D
Explanation:
Multipartite viruses are viruses that operate by combining the characteristics of a
Incorrect Answers
A: Memory-resident viruses
initially control the operating system by embedding themselves in memory, and then
attach to EXE, .COM, and .SYS executable files. These viruses change the attribute
information of files.
E: Stealth viruses work exceptionally hard at disguising itself. For instance, a stealth

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virus can add bytes to an infected file in an attempt to infect a program. The virus then
made.
References:
702.
QUESTION 505:
When troubleshooting printer issues, which of the following error messages usually
keep appearing when there is a bad cable or a faulty internal circuit board?
A. Warming up error message.

B. Paper out error message.
C. Paper jam error message.
D. Low toner error message.
Answer: A
Explanation:
The continuous Warming up error message indicates that you possibly have a bad cable
or a faulty internal circuit board.
Incorrect Answers
B: The Paper out error message usually indicates that the printer roller is unable to take
the initial sheet of paper through the printer. Remove the sheets of paper and fan them so
that the paper can more easily be picked up by the printer.
C: The Paper jam error message usually points to a bent paper edge or a poor-quality
paper. For repeated paper jams, check whether you have a worn or damaged pickup
assembly or an issue with the fusing assembly.
D: The Low toner error message indicates low toner levels. When you have faded print
or vertical streaks along the paper, you need to replace a cartridge.
References:
780 - 781.
QUESTION 506:
You suspect that you have a working directory issue, which of the following actions
could solve the issue?
A. Reboot the machine.

B. Reinstall and configure the network software.

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C. Reinstall the program with the correct working directory parameters.

Answer: C
Explanation:
When it comes to Invalid working directory issues, bear in mind that there are some
programs that are extremely sensitive when is comes to working directories. To solve this
issue, you need to reinstall the program with the correct working directory parameters.
Incorrect Answers
A: A reboot could solve the issue of system lock-ups. You might have to investigate your
hardware for issues if the condition continues.
B: To fix issues where you cannot access the network and its services, you need to ensure
that the network software is correctly installed.
D: C is the correct option.
References:
775 - 776.
QUESTION 507:
Which of the following troubleshooting steps usually takes place after you have
talked to the user experiencing the problem?

C. Isolating possible causes of the issue.
D. Eliminating possibilities.
E. Document your findings and solutions.
Answer: A
Explanation:
Gathering information on the issue is usually the second step in troubleshooting of an
issue. This step involves ascertaining whether hardware or software being added caused
the issue, whether the issue can be reproduced, whether the user performed an action that
Incorrect Answers
B: The first step in troubleshooting an issue is to talk to the user experiencing the
C, D: Isolate possible causes of the issue and eliminate possibilities usually follow after
you have gathered information on the problem. This is where your knowledge on the

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different system and configuration areas is important, as well as knowing the various
tools used to troubleshoot and debug issues pertaining to these areas.
E: Once a problem being discussed with a user seems to surpass a few crucial
components, you should document your findings and solutions. This would enable you to
quickly reference your solution when the issue next appears.
References:
775 - 776.
QUESTION 508:
Different virus types work differently to infect the system and cause damage. Which
viruses can change its signature and how it appears as well?
E. Stealth viruses
Answer: C
Explanation:
Polymorphic viruses are excellent at fooling signature-scanning detection methods and
tools. This is because the virus can change its signature and how it appears as well.
Incorrect Answers
A: Memory-resident viruses initially control the operating system by embedding
themselves in memory, and then attach to EXE, .COM, and .SYS executable files. These
viruses change the attribute information of files.
E: Stealth viruses work exceptionally hard at disguising itself. For instance a stealth virus
can add bytes to an infected file, in an attempt to infect a program. The virus then
made.
References:
702.

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QUESTION 509:
To prevent power supply and heat issues, there are a number of preventative
measures you can implement. Choose the one that is FALSE.
A. Machines that have multiple drives, expansion cards, and cooling fans should have a
350-400W power supply, minimally.
B. You should repair a faulty power supply.
C. Ensure that all cooling fans have sufficient ventilation around the computer case.
D. Monitor the CPU temperature reading of computers.
Answer: B
Explanation
Faulty power supplies should not be repaired, but replaced.
Incorrect Answers
A, C, D: These are all measures that can assist in preventing power supply issues.
References:
QUESTION 510:
When continuous paper jams are occurring, which of the following is likely to the
issue?
A. worn pickup assembly

D. There is matter stuck in the EP drum and interfering with the toner particles
Answer: A
Explanation:
A worn pickup assembly would usually cause continuous paper jams.
Incorrect Answers
completely black.
C: An issue with the fusing assembly usually portrays itself when paper comes out of the
References:
780 - 781.

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QUESTION 511:
You are experiencing bad network connections. What is the typical cause of this
issue?

B. A program performed an action that was not allowed by Windows.
E. There is a problem with the cabling system and its connections
Answer: E
Explanation:
When there is a problem with the cabling system and its connections, you would
Incorrect Answers
B: When a program performs an action that is not allowed by Windows, you would
receive the illegal operation error. Check the information displayed with the error
message to determine which program caused the error.
GPF error.
start.
References:
775 - 776.
QUESTION 512:
Which type of virus is written in the macro language of applications and usually
works by infecting files other than the boot sector or partition table?
A. Boot sector virus.

B. Master boot sector virus.
C. Macro viruses.
D. Scripted viruses
Answer: C
Explanation:
Macro viruses are typically written in the macro language of applications and usually

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work by infecting files other than the boot sector or partition table. Macro viruses can
appear in memory when the application documents are accessed.
Incorrect Answers
A: A boot sector virus works by overwriting the original boot sector of the disk with its
own malicious code. Then, whenever the PC boots up, the virus runs.
B: A master boot sector virus works by overwriting the partition table of the master boot
sector on the hard disk with its own malicious code. Most of the tools used to examine
disks do not enable you to examine the partition sector. This makes it fairy difficult to
discover boot sector viruses.
D: Scripted viruses use scripting languages to send malicious instructions to the machine
through the operating system. Scripted languages can include ActiveX controls and
JavaScript.
References:
702.
QUESTION 513:
You are unable to log on to the network and access network services. Which of the
following is likely to be casing the issue?
A. System lock-up.
B. A malfunctioning Network Interface Card (NIC)
C. Invalid working directories
D. All of the above
Answer: B
Explanation
A malfunctioning Network Interface Card (NIC) usually causes you to be unable to log
on to the network and access network services.
Incorrect Answers
A: When a system stops responding to commands and stops processing completely, a
system lock-up condition has occurred. System lock-up occurs when the computer has to
process too many instructions simultaneously, and with little memory.
C: Invalid working directory issues make themselves known when an error message,
stating an Invalid Working directory, is displayed.
D: A malfunctioning NIC is the correct answer.
References:
775 - 776.

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QUESTION 514:
A user is complaining that no paper is being fed into the printer. Which of the
following is likely to be the issue?

C. There are too many sheets of paper trying to get into the printer at the same time.
D. A damaged printer ribbon
Answer: E
Explanation:
When your print rollers are problematic, no paper will be fed into the printer. Print rollers
need friction to rub against a piece of paper and pull it through a printer.
Incorrect Answers
A, C:
B, D: A damaged pin in the print head and a damaged printer ribbon usually leads to poor
References:
780 - 781.
QUESTION 515:
Which of the following can cause system crashes?
A. Hotsync cradles for handheld devices - USB hubs.

B. Add-on cards.
C. Loose memory modules.
D. All of the above
Answer: D
Explanation:
If you suspect hotsync cradles for handheld devices are the cause for a system crash,
remove the USB device, and then contact the manufacturer for driver updates. Before
installing files for an add-on sound card, you should back up the Registry. Loose memory
modules and expansion cards are other typical causes of system crashes. Consider using

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integrated motherboards and USB devices over add-on cards.

References:
QUESTION 516:
viruses work by infecting other programs when you run an already infected
program?
E. Stealth viruses
Answer: B
Explanation:
Nonresident file viruses work by infecting other programs when you run an already
Incorrect Answers
E: Stealth viruses work exceptionally hard at disguising itself. For instance, a stealth
virus can add bytes to an infected file, in an attempt to infect a program. The virus then
made.
QUESTION 517:
When installing a new application and the application fails to install, which of the
following could be the cause of the issue? Choose all correct options.
A. You are trying to install the application over an application that already exists.
B. The files needed to run the application do not exist.
C. You are trying to replace a file which an existing application uses.
D. All of the above

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Answer: A, C
Explanation:
Before installing any new application, you should first close all existing programs. When
you attempt to install an application over an application that already exists, or if you are
trying to replace a file which an existing application uses, the new application installation
will fail.
Incorrect Answers
B: An application can be installed, and then have issues starting. This is usually
attributed to files needed by the application, not existing.
D: A, C are the correct answer.
References:
783
QUESTION 518:
When troubleshooting printer issues, which of the following error messages indicate
low toner levels?

Answer: D
Explanation:
The Low toner error message indicates low toner levels. When you have faded print or
vertical streaks along the paper, you need to replace a cartridge.
Incorrect Answers
A: The continuous Warming up error message indicates that you possibly have a bad
cable or a faulty internal circuit board.
that the paper can easily be picked up by the printer.
C: The Paper jam error message usually points to a bent paper edge or poor-quality
References:
780 - 781.

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QUESTION 519:
Which of the following troubleshooting steps requires you to have knowledge on the
different system and configuration areas, and the utilities needed to troubleshoot
these areas?

C. Isolating possible causes of the issue, and eliminating possibilities.
D. Document your findings and solutions.
Answer: C
Explanation:
Isolating possible causes of the issue and eliminating possibilities usually follow after
you have gathered information on the problem. This is where your knowledge on the
different system and configuration areas is important, as well as knowing the various
tools and utilities used to troubleshoot and debug issues pertaining to these areas.
Incorrect Answers
A: Gathering information on the issue is usually the second step in troubleshooting an
issue. This step involves ascertaining whether new hardware or software added caused an
issue, whether the issue can be reproduced, whether the user performed an action that
B: The first step in troubleshooting an issue is talking to the user experiencing the
D: Once a problem being discussed with a user seems to surpass a few crucial
components, you should document your findings and solutions. This would enable you to
quickly reference the issue the next time it appears.
References:
775 - 776.
QUESTION 520:
Which of the following system components do the most deadly viruses affect?
A. Boot sector.
B. Master Boot Record.
C. Partition table.
Answer: D
Explanation:

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The most deadly viruses affect the boot sector, Master Boot Record and partition table.
When a malicious virus, such as the Michelangelo virus manages to infect a machine, the
contents of the hard drive is usually completely damaged.
References:
702.
QUESTION 521:
You receive a General Protection Fault (GPF) error. What is the typical cause of
this issue? Choose all correct options.

Answer: A, C
Explanation:
A program accessing memory that another program is using, or a program accessing a
memory address that does not exist causes the General Protection Fault (GPF) error. A
direct cause of the GPF error is usually careless programming.
Incorrect Answers
B:
determine which program caused the error.
start.
References:
781 - 782.
QUESTION 522:
Which type of virus uses scripting languages to send malicious instructions to the
machine through the operating system?

C. Macro viruses.

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D. Scripted viruses
Answer: D
Explanation:
Scripted viruses use scripting languages to send malicious instructions to the machine
JavaScript.
Incorrect Answers
C: Macro viruses are typically written in the macro language of applications and usually
appear in memory when the application documents are accessed.
References:
702.
QUESTION 523:
When paper comes out of the printer completely black, which of the following is
likely to be the issue?
A. Worn pickup assembly.

Answer: B
Explanation:
A problem with the primary corona wire usually results in a page leaving the printer
completely black.
Incorrect Answers
A: A worn pickup assembly usually cause continuous paper jams.
References:

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780 - 781.
QUESTION 524:
After a recent installation, a program no longer works. Which of the following is

likely to the causing the issue?
A. System lock-up.
B. A malfunctioning Network Interface Card (NIC).
C. Invalid working directories.
Answer: C
Explanation
Invalid working directory issues make themselves known when an error message, stating
as Invalid working directory, is displayed. There are some programs that are extremely
sensitive when is comes to working directories. To solve this issue, you need to reinstall
the program with the correct working directory parameters.
Incorrect Answers
A: When a system stops responding to commands and stops processing completely, a
system lock-up condition has occurred. System lock-up occurs when the computer has to
process too many instructions simultaneously, and with little memory.
B: A malfunctioning Network Interface Card (NIC) usually causes you to be unable to
log on to the network and access network services.
D: Invalid working directory is the correct answer.
References:
775 - 776.
QUESTION 525:
Multiple sheets of paper are being fed into the printer. Which of the following can
solve this issue?
A. Replace the pin in the print head to prevent many sheets of paper trying to get into the
printer at the same time.
B. Use a rubber separation pad to prevent many sheets of paper trying to get into the
printer at the same time.
C. Replace the ribbon to prevent many sheets of paper trying to get into the printer at the
same time.
D. Use alcohol to clean parts that need to retain their friction.

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Answer: B
Explanation:
To solve the issue of multiple sheets of paper being fed into the printer, use a rubber
separation pad to prevent this from occurring.
Incorrect Answers
A: You would usually need to replace the pin in the print head when badly formed
characters are being printed.
D: You would need to use alcohol to clean the print rollers that need friction to work,
when the print rollers no longer pulls sheets of paper through the printer.
References:
780 - 781.
QUESTION 526:
Which of the following actions could solve bad network connection issues? Choose
all options that apply.
A. Check for wires pulled free from connector.

B. Contact the program vendor.
C. Check the cabling system and connections.
D. Check for unplugged patch cables.
Answer: A, C, D
Explanation:
If you have bad network connections, check the cabling system and connections. This
should include a thorough check for wires pulled free from a connector, unplugged patch
cables, kinked wires, and loose and broken connectors.
Incorrect Answers
B: When a program performs an illegal action that you cannot solve after viewing and
investigating details on the error, your last resort should be to contact the program
vendor.
References:
781 - 784.
QUESTION 527:
Which type of virus uses Internet functionality written in plain text commands that
can run from email messages, graphics files and all other places where the virus can

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mask itself?

C. Macro viruses.
D. Scripted viruses
Answer: D
Explanation:
Scripted viruses use scripting languages to send malicious instructions to the machine
JavaScript. These viruses uses Internet functionality written in plain text commands that
can run from email messages, graphics files and all other places where the virus can mask
itself.
Incorrect Answers
C: Macro viruses are written in the macro language of applications and usually work by
infecting files other than the boot sector or partition table. Macro viruses can appear in
memory when application documents are accessed.
References:
702.
QUESTION 528:
When troubleshooting an issue, when is it recommended that you start documenting

your findings and solutions?
A. When you eliminate possibilities.

B. When you first start talking to the user.
C. When you seem to surpass a few crucial components talking to the user.
Answer: C
Explanation:
Once a problem being discussed with a user seems to surpass a few crucial components,
you should document your findings and solution. This would enable you to quickly

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reference the issue next time it appears.

References:
775 - 776.
QUESTION 529:
A user is complaining that poor quality, smudged characters are being printed.
Which of the following is likely to be the issue? Choose all correct options.

C. There are too much sheets of paper trying to get into the printer at the same time.
D. A damaged printer ribbon
Answer: B, D
Explanation:
A damaged pin in the print head and a damaged printer ribbon usually leads to poor
Incorrect Answers
A, C:
E: When your print rollers are problematic, no paper will be fed into the printer. Print
rollers need friction to rub against a piece of paper and pull it into and through a printer.
References:
780 - 781.
QUESTION 530:
You have installed a program, but now it does not want to start. What is the typical
cause of this issue?


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Answer: D
Explanation:
When files needed to run the program does not exist, the associated program will not
start.
Incorrect Answers
B: When a program performs an action that is not allowed by Windows, you would
receive the illegal operation error. Check the information displayed with the error
message to determine which program caused the error.
GPF error.
References:
781 - 783.
QUESTION 531:
viruses work exceptionally hard at disguising itself, and can make it appear as
though no changes were made to an infected file?
E. Stealth viruses
Answer: E
Explanation:
Stealth viruses work exceptionally hard at disguising itself. For instance a stealth virus
can add bytes to an infected file, in an attempt to infect a program. The virus then
made.
Incorrect Answers

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References:
702.
QUESTION 532:
that the printer roller is unable to take the initial sheet of paper through the
printer?

Answer: B
Explanation:
The Paper out error message usually indicates that the printer roller is unable to take the
initial sheet of paper through the printer. Remove the sheets of paper and fan them so that
the paper can easily be picked up by the printer.
Incorrect Answers
C: The Paper jam error message usually points to a bent paper edge or poor-quality
References:
780 - 781.
QUESTION 533:
You suspect that you have a system lock-up issue, which of the following actions
could solve the issue?

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Answer: A
Explanation:
A reboot could solve the issue. However, should the system lock-up continue, you might
have to investigate your hardware for issues.
Incorrect Answers
B: To fix issues where you cannot access the network and its services, you need to ensure
that the network software is correctly installed. Configure the software correctly as well.
If none of this works, check whether a hardware issue exists.
C: When it comes to Invalid working directory issues, bear in mind that there are some
programs that are extremely sensitive when is comes to working directories. To solve this
issue, you need to reinstall the program with the correct working directory parameters.
D: A is the correct option.
References:
775 - 776.
QUESTION 534:
WSCRIPT.EXE allows programmers to write Windows scripts that can perform

automated tasks. When working with WSCRIPT.EXE, which of the following
statements is TRUE?
A. You should never allow WSCRIPT to run unchecked.

B. You should delete WSCRIPT if you are never going to need it.
C. You should bear in mind that WSCRIPT can propagate Microsoft-only bugs.
D. All of the above are TRUE.
Answer: D
Explanation:
Because WSCRIPT can work with Internet Explorer, you should NEVER allow it to run
unchecked, and should delete the utility if you are never going to need it. WSCRIPT can
propagate Microsoft-only bugs.
References:
795.

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QUESTION 535:
Which type of virus works by overwriting the partition table of the master boot
sector?

C. Macro viruses.
D. Scripted viruses
Answer: B
Explanation:
A master boot sector virus works by overwriting the partition table of the master boot
Incorrect Answers
C: Macro viruses are typically written in the macro language of applications and usually
appear in memory when application documents are accessed.
JavaScript.
References:
702.
QUESTION 536:
A user informs you that the printer is not printing at all, which of the following
actions should you perform? Choose all correct options.
A. Reboot the computer in Safe Mode.

B. Copy a file to the printer port to see whether it prints.
C. Check the Windows printer drivers if a file prints in Safe Mode.
D. Check for loose cables if the file fails to print in Safe Mode.
E. All of the above.

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Answer: E
Explanation:
When your printer is not printing at all, the recommended sequence of actions you should
perform are as follows: A, B, D, C.
References:
780 - 781.
QUESTION 537:
Poor quality, faded characters are being printed. Which of the following can solve
this issue?

D. Use alcohol to clean parts that need to retain their friction.
Answer: C
Explanation:
You would need to replace the ribbon when poor quality characters are being printed.
Incorrect Answers
A: When badly formed characters are being printed, you probably have an issue with the
pin in the print head.
B: You should use a rubber separation pad to prevent multiple sheets of paper from being
D: You would need to use alcohol to clean the print rollers that need friction to work
when the print rollers no longer pulls sheets of paper through the printer.
References:
780 - 781.
QUESTION 538:
Which of the following actions could solve a General Protection Fault (GPF) error?
Choose all options that apply.
A. Determine which program is causing the issue.

B. Reboot the machine to clear memory.
C. Consult with the software manufacturer to determine whether a patch exists that can

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prevent the issue.

D. All of the above
Answer: D
Explanation:
A direct cause of the GPF error is careless programming. To solve a GPF issue, first
reboot the machine to clear memory. If the GPF error still persists, determine which
program is causing the issue, and consult with the software manufacturer to determine
whether a patch exists that can prevent the issue.
References:
781 - 782.
QUESTION 539:
Which type of stealth virus attaches to a machine once and then duplicates itself
continuously, until the entire disk fills?
A. A Trojan.
B. A worm
C. None of the above
D. Both of the above.
Answer: B
Explanation:
A worm attaches to a machine once, and then duplicates itself continuously, until the
entire disk is filled. Sophisticated worms can even propagate to other machines using the
links between the machines.
Incorrect Answers
A: A Trojan is a malicious program disguised as a useful program or even a game. When
the user opens and runs the program or game, the virus creeps into the system.
C: A worm is the correct answer.
D: A worm is the correct answer.
References:
702.
QUESTION 540:
You cannot access network services, which of the following actions could solve the
issue?

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Answer: B
Explanation:
To fix issues where you cannot access the network and its services, you should ensure
that the network software is correctly installed. Configure the software correctly as well.
If none of this works, check whether a hardware issue exists.
Incorrect Answers
A: A reboot could solve the issue of system lock-ups.
C: To solve Invalid working directory issues, you need to reinstall the program with the
correct working directory parameters.
D: B is the correct option.
References:
775 - 776.
QUESTION 541:
Which of the following printer parts need to be cleaned with alcohol?
A. Print rollers
B. Tractor belts
C. Paper separation wheels
D. Platens
E. All of the above
Answer: E
Explanation:
Each of these components depends on friction to work. When cleaning these parts, it is
recommended that you use alcohol to clean it. Alcohol evaporates and leaves no residue
behind. The mentioned printer parts will still retain their friction.
References:
780 - 781.
QUESTION 542:

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Which of the following actions could solve an illegal operation error? Choose all
options that apply.
A. Click the details button on the error page displayed to view details of the error.
B. Reboot the machine to clear memory
C. Contact the program vendor.
Answer: A, C
Explanation:
determine which program caused the error. Click the Details button on the error page
displayed, to view details of the error. Contact the program vendor when the illegal
operation error persists.
Incorrect Answers
B: To solve a GPF error issue, rebooting the machine to clear memory might work.
D: A, and C are the correct options.
References:
781 - 782.
QUESTION 543:
The print rollers are no longer pulling sheets of paper through the printer. Which of
the following can solve this issue?

D. Use alcohol to clean parts of the printer that need to retain their friction.
Answer: D
Explanation:
You would usually need to use alcohol to clean the print rollers that need friction to work
when the print rollers no longer pull sheets of paper through the printer.
Incorrect Answers
A: When badly formed characters are being printed, you usually have an issue with the
pin in the print head.
B: You should use a rubber separation pad to prevent multiple sheets of paper from being
References:

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780 - 781.
QUESTION 544:
Which type of virus overwrites the original boot sector of the disk with its own
malicious code?

C. Macro viruses.
D. Scripted viruses
Answer: A
Explanation:
A boot sector virus works by overwriting the original boot sector of the disk with its own
malicious code. Then, whenever the PC boots up, the virus runs.
Incorrect Answers
C: Macro viruses are usually written in the macro language of applications and work by
infecting files other than the boot sector or partition table. Macro viruses can appear in
memory when the application documents are accessed.
JavaScript.
References:
702.
QUESTION 545:
a bent paper edge or poor-quality paper?


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Answer: C
Explanation:
The Paper jam error message usually points to a bent paper edge or poor-quality paper.
For repeated paper jams, check whether you have a worn or damaged pickup assembly or
an issue with the fusing assembly.
Incorrect Answers
that the paper can easily be picked.
References:
780 - 781.
QUESTION 546:
On the topic of viruses, which of the following statements is FALSE?
A. When a virus manages to attach to the main command interpreter, executing a DOS
internal command will cause the virus to execute.
B. When you insert a disk that is infected with a boot sector virus in drive A:, running a
command will result in the virus being copied to the boot sector of the hard drive.
C. When scanning for viruses, you must scan the drive letters for CD-ROM drives for
viruses as well.
D. All statements are TRUE.
Answer: C
Explanation:
When scanning for viruses, you do not need to scan the drive letters for CD-ROM drives
for viruses. This is due to CD-ROMs being read-only. Viruses cannot therefore be
transferred from CD-ROMs to your machine. Bear in mind though that a virus can be
burned onto a CD by an infected machine.
References:
QUESTION 547:
When starting a new installed application and the application fails to start, which of

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the following could be the cause of the issue?
A. You are trying to install the application over an application that already exists.
B. The files needed to run the application do not exist.
C. You are trying to replace a file which an existing application uses.
D. All of the above
Answer: B
Explanation:
An application can be installed, and then have issues starting. This is usually attributed to
files needed by the application, not existing.
Incorrect Answers
A, C:
When you attempt to install the application over an application that already exists, or if
you are trying to replace a file which an existing application uses, the application
installation will fail.
D: B is the correct answer.
QUESTION 548:
When paper comes out of the printer with white vertical streaks along it, which of
the following is likely to the issue?
A. worn pickup assembly

Answer: D
Explanation:
When there is matter stuck in the EP drum and interfering with the toner particles, there
are usually white vertical streaks along the paper.
Incorrect Answers
A: A worn pickup assembly would usually cause continuous paper jams.
completely black.
References:
780 - 781.

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QUESTION 549:
Which of the following is responsible for resolving a MAC address to the IP address
in Windows?
A. ARP
B. DNS
C. RARP
D. WINS
Answer: C
Reverse ARP is resolves a MAC address to the IP address. The MAC address is a Data
Link layer address that is embedded in a ROM on the network device and is hard-coded
to each network interface.
Incorrect Answers:
A: The Address Resolution Protocol (ARP) is resolves an IP address to the MAC
address.
B: The DNS service resolves fully qualified domain names and host names to IP
addresses.
D: WINS resolves NetBIOS names to IP addresses.
References:
David Groth and Toby Skandier, Network+ Study Guide (4th Edition), Sybex, Alameda
CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 550:
Which of the following is responsible for resolving an IP address to the MAC

address?
A. ARP
B. DNS
C. DHCP
D. WINS
Answer: A
The Address Resolution Protocol (ARP) is resolves an IP address to the MAC address.
The MAC address is a Data Link layer address that is embedded in a ROM on the
network device and is hard-coded to each network interface.
Incorrect Answers:
addresses.
C: DHCP is responsible for automating the IP configuration of DHCP clients. It does not
provide any form of name resolution.
References:

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CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 551:
Which of the following is responsible for resolving a fully qualified domain name to
the IP address in Windows XP?
A. ARP
B. DNS
C. DHCP
D. WINS
Answer: B
The DNS service resolves fully qualified domain names and host names to IP addresses.
Incorrect Answers:
address. The MAC address is a Data Link layer address that is embedded in a ROM on
the network device and is hard-coded to each network interface.
References:
CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 552:
Which of the following is responsible for resolving a host names to the IP addresses
in Windows 98?
A. ARP
B. DNS
C. DHCP
D. WINS
Answer: D
Windows 98 uses NetBIOS names. WINS resolves NetBIOS names to IP addresses for
Windows 98 computers.
Incorrect Answers:
addresses. Windows 98 does not support the use of fully qualified domain names.

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References:
CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 553:
Which of the following does not provide name resolution?
A. ARP
B. DNS
C. DHCP
D. WINS
Answer: C
DHCP is responsible for automating the IP configuration of DHCP clients. It does not
Incorrect Answers:
addresses.
D: WINS resolves NetBIOS names to IP addresses for older Windows computers that
cannot interact with DNS.
References:
CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 554:
Which of the following provides name resolution for IPX/SPX?
A. ARP
B. DNS
C. NDS
D. WINS
Answer: C
Novell Directory Services (NDS) provides host name to IPX address resolution in
IPX/SPX networks.
Incorrect Answers:

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addresses.
D:
WINS resolves NetBIOS names to IP addresses for older Windows computers that
cannot interact with DNS.
References:
CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 555:
Which of the following relies on DNS for name resolution?
A. TCP/IP
B. IPX/SPX
C. NetBEUI
D. AppleTalk
Answer: A
TCP/IP uses DNS for name resolution.
Incorrect Answers:
B: IPX/SPX relies on either Bindery Services or Novell Directory Services (NDS) for
name resolution.
C: NetBEUI has no structure to its addressing format, making name resolution
impossible.
D: AppleTalk uses the Name Binding Protocol (NBP) to resolve a computer name to its
network address.
Reference:
CA, 2005, pp. 78-80, 90, 143.
QUESTION 556:
Which of the following relies on DNS for name resolution? (Choose all that apply)
A. Windows 98
B. Windows 2000
C. Windows XP
D. UNIX
E. Novell NetWare
Answer: B, C, D
DNS resolves fully qualified domain names and host names to IP addresses. Windows
2000, Windows XP and UNIX all supports the use of fully qualified domain names and
uses DNS for name resolution.
Incorrect Answers:
A: Windows 98 does not support the use of fully qualified domain names. It uses

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NetBIOS names instead. WINS resolves NetBIOS names to IP addresses for Windows 98
computers.
E: NetWare uses the IPX/SPX protocol suite which relies on either Bindery Services or
Novell Directory Services (NDS) for host name to IPX address resolution.
Reference:
CA, 2005, pp. 78-80, 90, 143.
QUESTION 557:
Which of the following relies on Name Binding Protocol (NBP) to resolve a

computer name to its network address?
A. TCP/IP
B. IPX/SPX
C. NetBEUI
D. AppleTalk
Answer: D
AppleTalk uses the Name Binding Protocol (NBP) to resolve a computer name to its
network address.
Incorrect Answers:
A: TCP/IP uses DNS for name resolution.
B: IPX/SPX relies on either Bindery Services or Novell Directory Services (NDS) for
name resolution.
impossible.
Reference:
CA, 2005, pp. 78-80, 90, 143.
QUESTION 558:
Which of the following uses on Bindery Services or Novell Directory Services (NDS)
for name resolution?
A. TCP/IP
B. IPX/SPX
C. NetBEUI
D. AppleTalk
Answer: B
IPX/SPX relies on either Bindery Services or Novell Directory Services (NDS) for name
resolution.
Incorrect Answers:
A: TCP/IP uses DNS for name resolution.

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impossible.
D: AppleTalk uses the Name Binding Protocol (NBP) to resolve a computer name to its
network address.
Reference:
CA, 2005, pp. 78-80, 90, 143.
QUESTION 559:
Which of the following is a private Class A IP address?
A. 10.18.12.4
B. 18.12.14.21
C. 169.254.254.254
D. 255.255.255.0
Answer: A
Class A IP addresses use the first 8 bits for network identification and the last 24 bits for
host identification. The result is an IP address range from 0.0.0.0 through
127.255.255.255 and a default subnet mask of 255.0.0.0. However, 127.0.0.0 through
127.255.255.255 is reserved for diagnostics. Of this range, 10.0.0.0 to 10.255.255.255 is
reserved for private IP addresses.
Incorrect Answers:
A: Class A IP addresses use the first 8 bits for network identification and the last 24 bits
for host identification. The result is an IP address range from 0.0.0.0 through
B: 169.254.254.254 is a self-assigned address that is reserved for use by DHCP clients
that fail to acquire a DHCP lease from a DHCP server. It is from the class B range of IP
addresses.
C: 255.255.255.0 is a subnet mask. This is the default subnet mask for a class C IP
address.
References:
CA, 2005, pp. 127-128.
QUESTION 560:
What is the default subnet mask of a Class B IP address?
A. 255.0.0.0
B. 255.255.0.0
C. 255.255.255.0
D. 255.255.255.255

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Answer: B
Class B IP addresses use the first 16 bits for network identification and the last 16 bits for
191.255.255.255 and a default subnet mask of 255.255.0.0.
Incorrect Answers:
C: Class C IP addresses use the first 24 bits for network identification and the last 8 bits
D: 255.255.255.255 is not a valid subnet mask.
References:
CA, 2005, pp. 127-128.
QUESTION 561:
What is the default subnet mask of a Class C IP address?
A. 255.0.0.0
B. 255.255.0.0
C. 255.255.255.0
D. 255.255.255.255
Answer: C
Class C IP addresses use the first 24 bits for network identification and the last 8 bits for
Incorrect Answers:
B: Class B IP addresses use the first 16 bits for network identification and the last 16 bits
References:
CA, 2005, pp. 127-128.
QUESTION 562:
What is the default subnet mask of a Class A IP address?

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A. 255.0.0.0
B. 255.255.0.0
C. 255.255.255.0
D. 255.255.255.255
Answer: A
Incorrect Answers:
References:
CA, 2005, pp. 127-128.
QUESTION 563:
For which IP class range is 255.0.0.0 the default subnet mask?
A. Class A
B. Class B
C. Class C
D. Class D
Answer: A
Incorrect Answers:
D: Class D addresses are multicast IP addresses that do not have default subnet masks.
References:
CA, 2005, pp. 127-128.

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QUESTION 564:
A. Class A
B. Class B
C. Class C
D. Class D
Answer: B
Explanation
Class B IP addresses use the first 16 bits for network identification and the last 16 bits for
Incorrect Answers:
References:
CA, 2005, pp. 127-128.
QUESTION 565:
A. Class A
B. Class B
C. Class C
D. Class D
Answer: C
Incorrect Answers:

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References:
CA, 2005, pp. 127-128.
QUESTION 566:
Which of the following is a private IP address?
A. 10.0.0.1
B. 120.0.0.1
C. 127.0.0.1
D. 169.254.0.1
Answer: A
Incorrect Answers:
B: Class A IP addresses use the first 8 bits for network identification and the last 24 bits
C: 169.254.0.1 is a self-assigned address that is reserved for use by DHCP clients that
fail to acquire a DHCP lease from a DHCP server. It is from the class B range of IP
addresses.
References:
CA, 2005, pp. 127-128.
QUESTION 567:
Which of the following is a private IP address?
A. 15.169.144.12
B. 120.168.140.21
C. 169.254.134.29

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D. 192.168.127.23
Answer: D
Explanation
223.225.225.225 and default subnet mask of 255.255.255.0. Of this range, 192.168.0.0 to
192.168.255.255 is reserved for private IP addresses.
Incorrect Answers:
A, B: Class A IP addresses use the first 8 bits for network identification and the last 24
bits for host identification. The result is an IP address range from 0.0.0.0 through
C: 169.254.134.29 is a self-assigned address that is reserved for use by DHCP clients
addresses.
References:
CA, 2005, pp. 127-128.
QUESTION 568:
Which of the following statements regarding private IP address is TRUE?
A. A private IP address is required to access resources on the Internet.

B. Public organizations are not allowed to use private IP addresses.
C. Private IP addresses must be obtained from the American Registry for Internet
Numbers (ARIN).
D. Private IP addresses allow more that one private IP network to have the same IP
address.
Answer: D
Private IP addresses are reserved for use on private networks. Therefore, these addresses
may be duplicated across many networks without causing IP address conflicts.
Incorrect Answers:
A: Private IP addresses are reserved for use on private networks. However, private
networks require a public IP address to access resources on the Internet.
B: Private IP addresses are reserved for use on private IP networks. Public organizations
are allowed to have private IP networks and are therefore allowed to have private IP
addresses.
C: Public, not private, IP addresses are regulated by ARIN and must be obtained from
them.
References:

220-302
CA, 2005, pp. 125-133.
QUESTION 569:
What is required to automatically assign an IP configuration to host computers?
A. A subnet mask.
B. A DNS server.
C. A DHCP server.
Answer: C
DHCP is used to automate the assignment of IP configurations to host computers which
are then called DHCP clients.
Incorrect Answers:
A: A subnet mask is part of an IP configuration. It does not automate IP configurations.
B: DNS is used for fully qualified domain name to IP Address resolution. It does not
automate IP configurations.
C: DHCP is used to automate the assignment of IP configurations to host computers.
Reference:
David Groth and Toby Skandier, Network+ Study Guide (4th Edition), Sybex,
AlamedaCA, 2005, pp. 115, 116, 138-142, 144.
QUESTION 570:
The Certkiller .com network consists of two subnets. A DHCP server is installed on
one subnet and is configured to supply IP leases to hosts on both subnets. However,
only hosts on the same subnet as the DHCP server receives IP leases from the DHCP
server. Which IP addresses would be assigned to hosts on the other subnet?
A. Static IP addresses.
B. Class A IP addresses.
C. IP addresses in the 224.0.0.0 to 239.255.255.255 range.
D. IP addresses in the 169.254.0.0 to 169.255.255.255 range.
Answer: D
Explanation:
When DHCP clients fail to receive an IP lease from the DHCP server, they are assigned
APIPA IP addresses, which are in the range 169.254.0.0 to 169.255.255.255.
Incorrect Answers
A: When DHCP clients fail to receive an IP lease from the DHCP server, they are
assigned APIPA IP addresses, not static IP addresses.
B: When DHCP clients fail to receive an IP lease from the DHCP server, they are
assigned APIPA IP addresses, not Class A IP addresses.

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C: These are Class D IP addresses which are used for multicasting. These addresses are
not assigned as part of the IP configuration.
Reference:
CA, 2005, pp. 115, 116, 138-142, 144.
QUESTION 571:
The Certkiller .com network consists of two subnets. A DHCP server is installed on
one subnet and is configured to supply IP leases to hosts on both subnets. However,
only hosts on the same subnet as the DHCP server receives IP leases from the DHCP
server. What will ensure that hosts on the remote subnet are also assigned IP leases?
A. Authorizing the scope needed for the remote subnet in the DHCP server.
B. Correct the error in the routers routing table.
C. Install and configure a DHCP Relay Agent on the same subnet as the DHCP server.
D. Install and configure a DHCP Relay Agent on remote subnet.
Answer: D
Explanation:
The clients on the remote subnet do not receive any IP configuration from the DHCP
server. A possible cause of this problem is the router. The router might not be forwarding
DHCP traffic between the two subnets. We can resolve this problem by installing a
DHCP Relay agent on the subnet that has no DHCP server, namely remote subnet.
Incorrect Answers
A:
Scopes are activated not authorized. A DHCP server must be authorized. But this DHCP
server is already authorized since the DHCP clients on the same subnet as the DHCP
server do receive IP leases.
B: The routing table might be misconfigured or have an incorrect routing table entry, but
it seems very unlikely.
C: The DHCP relay agent should be on the remote subnet that has no DHCP server.
Reference:
Microsoft Corporation, Self-Paced MCSE Training Kit: Microsoft Windows 2000 Server,
Microsoft Press, Redmond, 2000, Chapter 10, Lessons 1-3, 5
QUESTION 572:
Which of the following is used to automate the IP configuration of network hosts?
A. ARP
B. DNS
C. DHCP
D. WINS

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Answer: C
DHCP is responsible for automating the IP configuration of DHCP clients.
Incorrect Answers:
the network device and is hard-coded to each network interface. It does not automate IP
configurations.
addresses. It does not automate IP configurations.
D: WINS resolves NetBIOS names to IP addresses. It does not automate IP
configurations.
References:
CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 573:
Which of the following will reduce DHCP traffic on a network?
A. Increasing the lease expiration time on all DHCP clients.

B. Increasing the lease expiration time on the DHCP server.
C. Decreasing the lease expiration time on all DHCP clients.
D. Decreasing the lease expiration time on the DHCP server.
Answer: B
DHCP is responsible for automating the assignment of IP configurations to computer
systems on a TCP/IP network. Whenever a DHCP enabled client computer boots up, it
broadcasts DHCP messages across the network in order to locate a DHCP server. If a
DHCP server is available, it will respond with a DHCP lease offer. When the DHCP
client accepts a lease offer, it sends an acknowledgement to the DHCP server. This
process is repeated when the DHCP client must renew its lease, which is usually after
87.5 percent of the lease expiration time has elapsed. Thus, one way to reduce the DHCP
traffic would be to reduce the frequency at which clients need to renew the DHCP leases.
Incorrect Answers:
A, C: The DHCP lease options are configured on the DHCP server, not on the DHCP
clients.
D: Decreasing the lease expiration time will increase the frequency at which DHCP
clients will need to renew the DHCP leases. This will result in an increase in DHCP
traffic.
References:
James Chellis, Paul Robichaux and Matthew Sheltz, MCSA/MCSE: Windows Server
2003 Network Infrastructure Implementation, Management, and Maintenance Study
Guide, Sybex, Alameda CA, 2003, pp. 223-226.
QUESTION 574:

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Which of the following is not provided by a DHCP server?
A. Automatic configuration of IP address, subnet mask and default gateway.

B. The IP address of the preferred WINS server.
C. The IP address of the preferred DNS server.
D. Automatic configuration of MAC address.
Answer: D
The MAC address is not configurable and is assigned to a device by the manufacturer of
that device.
Incorrect Answers:
A, B, C: DHCP provides the automatic configuration of IP address, subnet mask, default
gateway, preferred and secondary DNS server, and preferred and secondary WINS
server.
References:
CA, 2005, pp. 82, 84, 112-113, 138-144.
QUESTION 575:
Which of the following provides error reporting in TCP/IP?
A. NNTP
B. ICMP
C. IGMP
D. SNMP
Answer: B
ICMP (Internet Control Message Protocol) is used for network management and control.
It provides error testing and reporting for TCP/IP.
Incorrect Answers:
A: NNTP (Network News Transfer Protocol) is used to access Usenet news servers. It
does not provide error reporting.
C: IGMP (Internet Group Management Protocol) is used to manage IP multicast sessions.
It does not provide error reporting.
D: SNMP (Simple Network Management Protocol) is a communications protocol that
collects information about network devices, such as hubs, routers, and bridges. It does
not provide error reporting.
References:
CA, 2005, pp. 112-118.
QUESTION 576:
Which of the following is used to manage IP multicast sessions?

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A. NNTP
B. ICMP
C. IGMP
D. SNMP
Answer: C
IGMP (Internet Group Management Protocol) is used to manage IP multicast sessions. It
does not provide error reporting.
Incorrect Answers:
A: NNTP (Network News Transfer Protocol) is used to access Usenet news servers. It
does not manage IP multicast sessions.
B: ICMP (Internet Control Message Protocol) is used for network management and
control. It provides error testing and reporting for TCP/IP. It does not manage IP
multicast sessions
D: SNMP (Simple Network Management Protocol) is a communications protocol that
collects information about network devices, such as hubs, routers, and bridges. It does
not manage IP multicast sessions.
References:
CA, 2005, pp. 112-118.
QUESTION 577:
Which of the following protocols are primarily responsible for managing IP

multicast groups?
A. ARP
B. NNTP
C. ICMP
D. IGMP
Answer: D
Explanation:
IGMP (Internet Group Management Protocol) is responsible primarily for managing IP
multicast groups. IP multicasts can send messages or packets to a specified group of hosts
Incorrect answers:
A: ARP (Address Resolution Protocol) is responsible for resolving IP addresses to
Network Interface layer addresses, including hardware addresses. ARP can resolve an IP
address to a Media Access Control (MAC) address
B: NNTP (Network News Transfer Protocol) is used to access Usenet news servers. It
does not manage IP multicast sessions.
C: ICMP (Internet Control Management Protocol) provides maintenance and reporting
functions. ICMP is the protocol used by the PING program.
Reference:

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CA, 2005, pp. 112-118.

Mike Pastore and Emmett Dulaney, Security+ Study Guide, 2nd Edition, Alameda,
Sybex, 2004, p 62-63.
QUESTION 578:
Which of the following protocols provides maintenance and reporting functions?
A. ICMP
B. IGMP
C. ARP
D. RIP
Answer: A
Explanation:
ICMP (Internet Control Management Protocol) provides maintenance and reporting
Incorrect answers:
B: IGMP (Internet Group Management Protocol) is responsible primarily for managing
IP multicast groups. IP multicasts can send messages or packets to a specified group of
hosts
C: ARP (Address Resolution Protocol) is responsible for resolving IP addresses to
D: RIP (Routing Internet Protocol) is a routable protocol.
Reference:
CA, 2005, pp. 112-118.
Sybex, 2004, p 62-63.
QUESTION 579:
Which of the following best describes ARP?
A. Allows remote logon over the network

B. Responsible for resolving IP addressing
C. Responsible for managing IP multicast groups
D. Provides maintenance and reporting functions
Answer: B
Explanation:
ARP (Address Resolution Protocol) is responsible for resolving IP addresses to Network
Interface layer addresses, including hardware addresses. ARP can resolve an IP address

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to a Media Access Control (MAC) address

Incorrect answers:
A: Telnet is a terminal emulation protocol that provides a remote logon to another host
over the network.
C: IGMP (Internet Group Management Protocol) is responsible primarily for managing
hosts
D: ICMP (Internet Control Management Protocol) provides maintenance and reporting
Reference:
CA, 2005, pp. 112-118.
Sybex, 2004, p. 62-63.
QUESTION 580:
Which of the following best describes IGMP?
A. Establishes secure Telnet sessions over TCP/IP

Answer: C
Explanation:
IGMP (Internet Group Management Protocol) is responsible primarily for managing IP
multicast groups. IP multicasts can send messages or packets to a specified group of hosts
Incorrect answers:
A: SSH (Secure Shell) is establishes secure Telnet session over TCP/IP and is a secure
alternative to Telnet.
B: ARP (Address Resolution Protocol) is responsible for resolving IP addresses to
D: ICMP (Internet Control Management Protocol) provides maintenance and reporting
Reference:
CA, 2005, pp. 112-118.
Sybex, 2004, p. 62-63.
QUESTION 581:
Which of the following best describes ICMP?

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A. Establishes secure Telnet sessions over TCP/IP

Answer: D
Explanation:
ICMP (Internet Control Management Protocol) provides maintenance and reporting
functions. ICMP is the protocol used by the PING program
Incorrect answers:
A: SSH (Secure Shell) is establishes secure Telnet session over TCP/IP and is a secure
alternative to Telnet.
B: ARP (Address Resolution Protocol) is responsible for resolving IP addresses to
C: IGMP (Internet Group Management Protocol) is responsible primarily for managing
hosts.
Reference:
CA, 2005, pp. 112-118.
Sybex, 2004, p. 62-63.
QUESTION 582:
Which of the following is a secure alternative to Telnet?
A. SSH
B. HTTP
C. SFTP
D. IMAP4
Answer: A
Telnet is a terminal emulation protocol that provides a remote logon to another host over
the network. The SSH protocol is used to establish a secure Telnet session over TCP/IP.
It can thus be used instead of Telnet.
Incorrect Answers:
B: HTTP is the protocol that is used by a web browser to communicate with web severs.
This is not a function of Telnet.
C: SFTP transmit data securely between tan FTP client and an FTP server. This is not a
function of Telnet.
D: IMAP4 transmit e-mail between the e-mail client and the e-mail server. This is not a
function of Telnet.

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References:
CA, 2005, pp. 117, 297.
QUESTION 583:
Which of the following network services provides name resolution? (Choose all that
apply)
A. DHCP (Dynamic Host Configuration Protocol)

B. DNS (Domain Name Service)
C. WINS (Windows Internet Name Service)
D. NAT (Network Address Translation)
Answer: B, C
DNS provides host name to IP address resolution while WINS provides NetBIOS name
to IP address resolution.
Incorrect Answers:
A: DHCP is responsible for automating the assignment of IP configurations to computer
systems on a TCP/IP network. It is not used for name resolution.
D: NAT allows multiple private IP addresses to be mapped to a single public IP address,
and allows hosts on a private network to connect to the Internet. It does not provide name
resolution.
References:
CA, 2005, pp. 136-144, 245.
QUESTION 584:
Which of the following provides NetBIOS name to IP address resolution?

Answer: C
WINS provides NetBIOS name to IP address resolution.
Incorrect Answers:
B: DNS provides host name to IP address resolution, not NetBIOS name to IP address
resolution.
resolution.

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References:
CA, 2005, pp. 136-144, 245.
QUESTION 585:
Which of the following provides HOST name to IP address resolution?

Answer: B
DNS provides host name to IP address resolution.
Incorrect Answers:
C: WINS provides NetBIOS name to IP address resolution, not host name to IP address
resolution.
D:
NAT allows multiple private IP addresses to be mapped to a single public IP address,
resolution.
References:
CA, 2005, pp. 136-144, 245.
QUESTION 586:
Which of the following provides basic secure for Wireless networks?
A. SSL
B. WEP
C. IPSec
D. L2TP
Answer: B
Explanation
Wired Equivalent Privacy (WEP) is used encrypt data transitions over a wireless 802.11b
network.
Incorrect Answers:
A: Secure Sockets Layer (SSL) is used to provide secure Session layer connections
between a web browser and web server.
C: IP Security (IPSec) is used to provide authentication and encryption over the Internet.

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D: Layer 2 Tunneling Protocol (L2TP) is used in virtual private networks (VPNs).

Reference:
CA, 2005, pp. 338-340.
QUESTION 587:
Which of the following provides are used in Virtual Private Networks (VPNs)?
A. SSL
B. WEP
C. IPSec
D. L2TP
Answer: D
Layer 2 Tunneling Protocol (L2TP) is used in virtual private networks (VPNs).
Incorrect Answers:
B: Wired Equivalent Privacy (WEP) is used encrypt data transitions over a wireless
802.11b network.
Reference:
CA, 2005, pp. 338-340.
QUESTION 588:
Which of the following provides authentication and encryption over the Internet?
A. SSL
B. WEP
C. IPSec
D. L2TP
Answer: C
IP Security (IPSec) is used to provide authentication and encryption over the Internet.
Incorrect Answers:
802.11b network.
Reference:
CA, 2005, pp. 338-340.

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QUESTION 589:
Which of the following operates at the Data Link layer of the OSI model?
A. SSL
B. SSH
C. IPSec
D. L2TP
Answer: D
Layer 2 Tunneling Protocol (L2TP) operates at the Data Link Layer.
Incorrect Answers:
A: Secure Sockets Layer (SSL) operates at the Session Layer and is used to provide
secure Session layer connections between a web browser and web server.
B: Secure Shell (SSH) is an application layer protocol used for secure remote logon over
a network.
C: IP Security (IPSec) is a Network Layer protocol used to provide authentication and
encryption over the Internet.
Reference:
CA, 2005, pp. 117, 338-340.
QUESTION 590:
Which of the following operates at the Network layer of the OSI model?
A. SSL
B. SSH
C. IPSec
D. L2TP
Answer: C
IP Security (IPSec) is a Network Layer protocol used to provide authentication and
Incorrect Answers:
A:
Secure Sockets Layer (SSL) operates at the Session Layer and is used to provide secure
Session layer connections between a web browser and web server.
a network.
D: Layer 2 Tunneling Protocol (L2TP) operates at the Data Link Layer.
Reference:
CA, 2005, pp. 117, 338-340.

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QUESTION 591:
Which of the following operates at the Session layer of the OSI model?
A. SSL
B. SSH
C. IPSec
D. L2TP
Answer: A
Secure Sockets Layer (SSL) operates at the Session Layer and is used to provide secure
Session layer connections between a web browser and web server.
Incorrect Answers:
a network.
C: IP Security (IPSec) is a Network Layer protocol used to provide authentication and
D: Layer 2 Tunneling Protocol (L2TP) operates at the Data Link Layer.
Reference:
CA, 2005, pp. 117, 338-340.
QUESTION 592:
Which of the following uses unencrypted username and passwords?
A. PAP
B. CHAP
C. RADIUS
D. MS-CHAP
Answer: A
Password Authentication Protocol (PAP) uses username and password combinations but
transmits the username and password in clear text.
Incorrect Answers:
B: Challenge Handshake Authentication Protocol (CHAP) does not use username and
password combinations but uses a Shared Secret which is stored locally in clear text.
However, the Shared Secret is not transmitted over the network.
C: Remote Authentication Dial-In User Service (RADIUS) is an authentication and
accounting service that uses username and password combinations but transmits the
username and password in encrypted form.
D: Microsoft Challenge Handshake Authentication Protocol (MS-CHAP) does not use
username and password combinations but uses a Shared Secret which is stored locally in
encrypted form.
Reference:

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CA, 2005, pp. 117, 338-340.
QUESTION 593:
Which of the following uses encrypted username and passwords?
A. PAP
B. CHAP
C. RADIUS
D. MS-CHAP
Answer: C
Remote Authentication Dial-In User Service (RADIUS) is an authentication and
accounting service that uses username and password combinations but transmits the
username and password in encrypted form.
Incorrect Answers:
A:
Password Authentication Protocol (PAP) uses username and password combinations but
transmits the username and password in clear text.
B: Challenge Handshake Authentication Protocol (CHAP) does not use username and
However, the Shared Secret is not transmitted over the network.
D: Microsoft Challenge Handshake Authentication Protocol (MS-CHAP) does not use
username and password combinations but uses a Shared Secret which is stored locally in
encrypted form.
Reference:
CA, 2005, pp. 117, 338-340.
QUESTION 594:
Which of the following statements regarding authentication protocols is FALSE?
A. PAP is insecure because usernames and passwords are sent over the network in clear
text.
B. CHAP is more secure than PAP because it encrypts usernames and passwords before
they are sent over the network.
C. RADIUS is a client/server-based system that provides authentication, authorization,
and accounting services for remote dial-up access.
D. MS-CHAP version 1 is capable of mutual authentication of both the client and the
server.
Answer: D
MS-CHAP version 2 is capable of mutual authentication but MS-CHAP version 1 is not
capable of mutual authentication.

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Incorrect Answers:
A: Password Authentication Protocol (PAP) uses username and password combinations
but transmits the username and password in clear text.
B: Challenge Handshake Authentication Protocol (CHAP) does not send username and
D: Remote Authentication Dial-In User Service (RADIUS) is an authentication and
accounting service for dial-up access.
Reference:
CA, 2005, pp. 117, 338-340.
QUESTION 595:
Which of the following sequences is correct regarding the flow of the CHAP system?
A. Logon request, encrypts value response, server, challenge, compare encrypts results,
authorize or fail
B. Logon request, challenge, encrypts value response, server, compare encrypted results,
authorize or fail
C. Logon request, challenge, server, encrypts value response, compare encrypted results,
authorize or fail
D. Logon request, server, encrypts value response, challenge, compare encrypted results,
authorize or fail
Answer: B
Explanation:
The initiator sends a logon request from the client to the server. The server sends a
challenge back to the client. The challenge is encrypted and then sent back to the server.
The server compares the value from the client and if the information matches, the server
grants authorization. If the response fails, the session fails and the request phase starts
over.
Reference:
CA, 2005, pp. 117, 338-340.
Sybex, 2004, p. 14.
QUESTION 596:
Which of the following statements is TRUE regarding the CHAP authentication

system?
A. A certificate being handed from the server to the client once authentication has been
established. If you have a pass, you can wander throughout the network. BUT limited
access is allowed.

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B. If your token does not grant you access to certain information, that information will
either not be displayed or your access will be denied. The authentication system creates a
token every time a user or a session begins. At the completion of a session, the token is
destroyed
C. The authentication process uses a Key Distribution Center (KDC) to orchestrate the
entire process. The KDC authenticates the network. Principles can be users, programs, or
systems. The KDC provides a ticket to the network. Once this ticket is issued, it can be
used to authenticate against other principles. This occurs automatically when a request or
service is performed by another network.
D. The initiator sends a logon request from the client to the server. The server sends a
over
Answer: D
Explanation:
The initiator sends a logon request from the client to the server. The server sends a
over
Incorrect Answers:
A: This is known as the Certificate system.
B: This is known as the Security Token system.
C: This is known as the Kerberos system.
References:
CA, 2005, pp. 117, 338-340.
Sybex, 2004, p. 14-16.
QUESTION 597:
Which permissions does Mac OS X Server 10.3 use by default for shared files and
folder permissions?
A. No permissions.
B. NTFS permissions.
C. MAC OS permissions.
D. Standard UNIX permissions.
Answer: D
Mac OS X is based on the UNIX kernel. As such, it uses UNIX file and folder
permissions.

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Incorrect Answers:
A: Mac OS X uses UNIX file and folder permissions.
B: NTFS is used in Windows NT. It is not used in Mac OS.
References:
CA, 2005, p. 120, 220.
Lon Poole and Dennis R. Cohen, Macworld Mac OS X Bible: Covers Version 10.1,
Hungry Minds, New York, 2002, pp. 775-777.
QUESTION 598:
Which of the following allows Windows workstations to access a NetWare server via
a Windows NT server?
A. Gateway Services for NetWare (GSNW)

B. Client Services for NetWare (CSNW)
C. File and Print Services for NetWare (FPNW)
D. Client for Microsoft Networks (CMN)
Answer: A
GSNW allows multiple Windows NT clients to connect through a Windows NT server to
NetWare servers.
Incorrect Answers:
B: CSNW allows a Windows workstation to access NetWare servers without the need for
a Windows NT server. However, all users who want to access NetWare resources need
user accounts and rights on the NetWare servers they access.
C: FPNW allows Novell clients to access files and printers hosted on a Windows NT
server.
D:
Client for Microsoft Networks (CMN) allows Windows clients to access a Microsoft
network.
References:
CA, 2005, p. 120, 220.
QUESTION 599:
Which of the following allows Windows workstations to access a NetWare server

provided they have user accounts and the required permissions on the NetWare
server?


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Answer: B
CSNW allows a Windows workstation to access NetWare servers without the need for a
Windows NT server. However, all users who want to access NetWare resources need
Incorrect Answers:
A: GSNW allows multiple Windows NT clients to connect through a Windows NT
server to NetWare servers.
C: FPNW allows Novell clients to access files and printers hosted on a Windows NT
server.
D: Client for Microsoft Networks (CMN) allows Windows clients to access a Microsoft
network.
References:
CA, 2005, p. 120, 220.
QUESTION 600:
Which of the following allows Novell workstations to access files and printers hosted
on a Windows NT server?

Answer: C
FPNW allows Novell clients to access files and printers hosted on a Windows NT server.
Incorrect Answers:
A: GSNW allows multiple Windows NT clients to connect through a Windows NT
server to NetWare servers.
B: CSNW allows a Windows workstation to access NetWare servers without the need for
a Windows NT server. However, all users who want to access NetWare resources need
D: Client for Microsoft Networks (CMN) allows Windows clients to access a Microsoft
network.
References:
CA, 2005, p. 120, 220.
QUESTION 601:
When a file is shared on a Windows 2000 Professional computer, how many

concurrent connections can be made to the share?
A. 1
B. 5

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C. 10
D. 20
Answer: C
Windows 2000 Professional can have a maximum of 10 simultaneous connections.
References:
Microsoft Official Curriculum, Implementing Microsoft Windows 2000 Professional and
Server Workbook, Course Number: 2152B, Part Number: X05-78414, Module 1:
Installing or Upgrading to Windows 2000, 2000, p. 10.
Microsoft Official Curriculum, Implementing Microsoft Windows 2000 Professional and
Server Workbook, Course Number: 2152B, Part Number: X05-78414, Module 7:
Providing Network Access to File Resources, 2000, p. 6.
QUESTION 602:
Which of the following allows a Windows workstation to access file and printer
resources on a Linux server?
A. NFS
B. SMB
C. DHCP
D. LDAP
Answer: B
Explanation
SMB is protocol that provides a set of network commands that allows a client to browse
for resources; open connections, access files, printers, and communications ports; and list
directories. SMB is part of the Samba open-source protocol suite that allows
interoperability between Linux/UNIX and Windows-based clients.
Incorrect Answers:
A: The NFS (Network File System) provides file sharing across a UNIX/Linux network.
NFS is also supported on a number of non-UNIX/Linux platforms such as Windows.
However, it does not provide printer sharing.
C: DHCP provides IP configurations for DHCP clients on a TCP/IP network.
D: UNIX/Linux uses LDAP for authentication. LDAP does not provide interoperability.
References:
CA, 2005, pp. 120.
QUESTION 603:
Which of the following allows a Windows workstation to access file and printer
resources on a UNIX server?
A. NFS

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B. SMB
C. DHCP
D. LDAP
Answer: B
Explanation
SMB is protocol that provides a set of network commands that allows a client to browse
for resources; open connections, access files, printers, and communications ports; and list
directories. SMB is part of the Samba open-source protocol suite that allows
interoperability between Linux/UNIX and Windows-based clients.
Incorrect Answers:
A: The NFS (Network File System) provides file sharing across a UNIX/Linux network.
NFS is also supported on a number of non-UNIX/Linux platforms such as Windows.
However, it does not provide printer sharing.
C: DHCP provides IP configurations for DHCP clients on a TCP/IP network.
D: UNIX/Linux uses LDAP for authentication. LDAP does not provide interoperability.
References:
CA, 2005, pp. 120.
QUESTION 604:
Which of the following statements regarding Mac OS is FALSE?
A. Windows NT and Windows 2000 have built-in support for Mac OS clients.
B. Mac OS X is based on the UNIX kernel which makes it more stable, more scalable,
and more powerful than previous versions.
C. Mac OS X Server includes Samba, which allows Windows clients to authenticate to a
Mac OS X Server.
D. Many non-essential Mac OS services are enabled by default. This renders the default
Mac OS X installation insecure.
Answer: D
By default, Mac OS X disables most non-essential services that would be susceptible to a
hacker. This makes a default Mac OS X installation more secure than most other
Operating Systems.
Incorrect Answers:
A, B, C: These are all true.
References:
CA, 2005, pp. 219-223.
QUESTION 605:
Which of the following statements regarding Novell NetWare is FALSE?

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A. Novell NetWare uses Novell Directory Services (NDS) for resource access and
authentication.
B. Novell NetWare uses public key encryption during the login process. This means that
passwords are never sent in cleartext between client and server.
C. Novell NetWare is the only network operating system that has been certified by the
National Security Agency (NSA) as C2 Red Book secure.
D. Novell NetWare is the least interoperable network operating system.
Answer: D
Novell NetWare interoperability is of a high standard and can be configured to look like
an AppleShare server to Macintosh clients, an NFS server to UNIX clients, and so on.
Incorrect Answers:
References:
CA, 2005, pp. 209-215.
QUESTION 606:
Which of the following statements regarding UNIX is FALSE?
A. UNIX servers use primarily Internet standard protocols, such as TCP/IP, FTP, HTTP,
and LPR.
B. UNIX can use Lightweight Directory Access Protocol (LDAP) or Kerberos for
authentication.
C. In UNIX, every file has a set of permission bits that defines which users has access to
the file, and the type of access those users have.
D. DNS allows Windows workstations to access UNIX servers.
Answer: D
Explanation
DNS provides name resolution. This allows users to locate remote hosts by host name.
However, DNS does not allow access to those hosts. SMB is protocol that provides a set
of network commands that allows a client to browse for resources; open connections,
accessfiles, printers, and communications ports; and list directories. SMB is part of the
Samba open-source protocol suite that allows interoperability between Linux/UNIX and
Windows-based clients.
Incorrect Answers:
References:
CA, 2005, pp. 216-218.
Bozidar Levi, UNIX Administration: A Comprehensive Sourcebook for Effective
Systems and Network Management, CRC Press, Washington DC, 2002, pp. 34-41.

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QUESTION 607:
Which of the following statements regarding Windows NT is FALSE?
A. Windows NT mainly supports Windows clients with the majority of its features;
however it is possible to support Mac OS and UNIX clients.
B. Windows Services for Unix (SFU) provides a framework for UNIX scripts as well as
UNIX services like NFS to run on Windows NT.
C. Windows NT has built-in support for Mac OS clients.
D. Windows NT supports the use of NTFS file permissions only.
Answer: D
Explanation
Windows NT supports the use of both NTFS file and folder permissions, as well as
standard file and folder sharing permissions.
Incorrect Answers:
References:
CA, 2005, pp. 204-208.
QUESTION 608:
Which of the following must be installed on a Windows 95 client to allow it access a

NetWare server?
A. Samba
B. TCP/IP
C. NWLink
D. NetBEUI
Answer: C
NWLink is the Novell NetWare compatible protocol that allows a Windows client to
access a Novell NetWare server. This protocol is installed automatically when Client
Service for NetWare is installed.
Incorrect Answers:
A: Samba allow interoperability between Windows clients and Linux/UNIX servers by
using TCP/IP installed on the host server to allow that host to interact with a Windows
client or server as if the host server were a Windows file and print server.
B: TCP/IP is installed on Windows clients by default. Furthermore, NetWare uses
IPX/SPX, not TCP/IP.
D: NetBEUI provides support for NetBIOS networks, not for Novell NetWare networks.
References:

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CA, 2005, p. 120.
QUESTION 609:
Which of the following must be installed on a UNIX server to allow a Windows 95

client to access it?
A. Samba
B. TCP/IP
C. NWLink
D. NetBEUI
Answer: A
Samba allow interoperability between Windows clients and Linux/UNIX servers by
using TCP/IP installed on the host server to allow that host to interact with a Windows
client or server as if the host server were a Windows file and print server.
Incorrect Answers:
B: TCP/IP is installed on Windows clients by default.
C: NWLink is the Novell NetWare compatible protocol that allows a Windows client to
access a Novell NetWare server.
D: NetBEUI provides support for NetBIOS networks, not for Novell NetWare networks.
References:
CA, 2005, p. 120.
QUESTION 610:
A. Serial Line Internet Protocol (SLIP) can be used for remote access connections to a
Windows 2000 Server.
B. To use Serial Line Internet Protocol (SLIP), a user only requires a SLIP account on
the remote server.
C. Point-to-Point Tunneling Protocol (PPTP) requires an existing Point-to-Point Protocol
(PPP) connection between the workstation and a remote server.
D. When using Windows Remote Access Services (RAS), a user can access a remote
server but not a remote network.
Answer: C
Point-to-Point Tunneling Protocol (PPTP) tunnels through an existing Point-to-Point
Protocol (PPP) connection between the workstation and a remote server.
Incorrect Answers:
A: Windows 2000 Server does not support inbound SLIP connections. Therefore remote
access clients cannot use SLIP to access Windows 2000 Server computers.
B: SLIP requires a SLIP account on the remote computer as well as a log in to the remote

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server. The login can be performed by a batch file or script, or it can be performed
manually.
D: Windows Remote Access Services (RAS) allows a workstation to access a remote
network through dial up access to a Windows server.
References:
CA, 2005, pp. 283-291.
QUESTION 611:
Which of the following CANNOT be used to access a remote Windows 2000 Server?
A. Serial Line Internet Protocol (SLIP).

B. Point-to-Point Protocol (PPP).
C. Point-to-Point Tunneling Protocol (PPTP).
D. Windows Remote Access Services (RAS).
Answer: A
Windows 2000 Server does not support inbound SLIP connections. Therefore remote
Incorrect Answers:
B, C: Point-to-Point Tunneling Protocol (PPTP) tunnels through an existing
Point-to-Point Protocol (PPP) connection between the workstation and a remote
Windows 2000 server.
D: Windows Remote Access Services (RAS) allows a workstation to access a remote
network through dial up access to a Windows 2000 server.
References:
CA, 2005, pp. 283-291.
QUESTION 612:
Which of the following can be used to initiate and maintain a remote access
connection to a Windows Server? (Choose all that apply)
A. Serial Line Internet Protocol (SLIP).

B. Point-to-Point Protocol (PPP).
C. Point-to-Point Tunneling Protocol (PPTP).
D. Internet Packet eXchange (IPX).
Answer: B, D
A Cable modem uses the cable television data network and not the Public Switched
Telephone Network (PSTN).
Incorrect Answers:
Point-to-Point Protocol (PPP) and Internet Packet eXchange (IPX) can be used to initiate
and maintain a remote access connection to a Windows Server.

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Incorrect Answers:
C: Point-to-Point Tunneling Protocol (PPTP) tunnels through an existing Point-to-Point
Protocol (PPP) connection between the workstation and a remote Windows 2000 server.
References:
CA, 2005, pp. 283-291.
QUESTION 613:
A. Serial Line Internet Protocol (SLIP) cannot be used for remote access connections to a
Windows 2000 Server.
B. To use Serial Line Internet Protocol (SLIP), a user requires a SLIP account on the
remote server and a means to log in on the remote server.
C. Point-to-Point Tunneling Protocol (PPTP) requires an existing Point-to-Point Protocol
(PPP) connection between the workstation and a remote server.
D. When using Windows Remote Access Services (RAS), a user can access a remote
Windows 2000 server but not a remote network.
Answer: D
Windows Remote Access Services (RAS) allows a workstation to access a remote
network through dial up access to a Windows server.
Incorrect Answers:
B: SLIP requires a SLIP account on the remote computer as well as a log in to the remote
server. The login can be performed by a batch file or script, or it can be performed
manually.
C: Point-to-Point Tunneling Protocol (PPTP) tunnels through an existing Point-to-Point
Protocol (PPP) connection between the workstation and a remote server.
References:
CA, 2005, pp. 283-291.
QUESTION 614:
You are the network administrator at Certkiller .com. Two Microsoft Windows XP
workstations on the Certkiller .com network have the same IP address, resulting in
an IP address conflict. Which command can you use to identify the conflicting
computers?
A. ping
B. arp -a

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C. ipconfig /all
D. winipcfg /all
Answer: B
The arp utility is useful for resolving duplicate IP addresses. The arp -a command
displays the local ARP table which lists the IP address to MAC address mappings.
Incorrect Answers:
A: Ping is used to test connectivity between two hosts using the IP address of the remote
hosts. If the remote host's IP address is in conflict with another host, ping will return an
error.
C: ipconfig /all displays the IP configuration and MAC address for the local workstation.
It does not display IP configurations or the MAC address of remote workstations.
D: winipcfg is the Windows 9x version of ipconfig and displays the IP configuration and
MAC address for the local workstation but not the IP configuration or the MAC address
of remote workstations.
References:
CA, 2005, pp. 186-188, 194.
QUESTION 615:
You are the network administrator at Certkiller .com. You want to test connectivity
between a workstation and the Certkiller .com server. Which command would you
use?
A. ping
B. arp -a
C. ipconfig /all
D. winipcfg /all
Answer: A
Ping is used to test connectivity between two hosts using the IP address of the remote
hosts.
Incorrect Answers:
B: The arp utility is useful for resolving duplicate IP addresses. The arp -a command
displays the local ARP table which lists the IP address to MAC address mappings. It does
not test connectivity between two hosts.
C: ipconfig /all displays the IP configuration and MAC address for the local workstation.
It does not test connectivity between two hosts.
MAC address for the local workstation. It does not test connectivity between two hosts.
References:
CA, 2005, pp. 186-188, 194.

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QUESTION 616:
Which of the following commands can you use to verify the IP configuration of a
Microsoft Windows XP workstation?
A. ping
B. arp -a
C. ipconfig /all
D. winipcfg /all
Answer: C
ipconfig /all displays the IP configuration and MAC address for the local Windows XP
workstation.
Incorrect Answers:
hosts. It does not display the IP configuration of the local host.
displays the local ARP table which lists the IP address to MAC address mappings. It does
not display the IP configuration of the local workstation.
MAC address for the local workstation. However, we need the IP configuration on a
Windows XP workstation
References:
CA, 2005, pp. 186-188, 194.
QUESTION 617:
Microsoft Windows 98 workstation?
A. ping
B. arp -a
C. ipconfig /all
D. winipcfg /all
Answer: D
Winipcfg /all is the Windows 98 version of ipconfig /all and displays the IP configuration
and MAC address for the local Windows 98 workstation.
Incorrect Answers:
hosts. If the remote host's IP address is in conflict with another host, ping will return an
error.
C: ipconfig /all displays the IP configuration and MAC address for the local Windows

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2000 or Windows XP workstation, not he Windows 98 workstation.

References:
CA, 2005, pp. 186-188, 194.
QUESTION 618:
Which of the following commands will allow you to add a static entry to the local
ARP table?
A. arp -a
B. arp -d
C. arp -s
D. arp -N
Answer: C
arp -s allows you to add a static IP address to MAC address mapping in the local ARP
table. This entry will remain in the ARP table until the local computer is rebooted.
Incorrect Answers:
A: arp -d removes a IP address to MAC address listing from the local ARP table.
B: arp -a displays the listing in the ARP table. It does not allow you to add or remove a
listing.
D: arp -N displays the ARP entry for a specified network interface. It does not allow you
to add or remove a listing.
References:
CA, 2005, pp. 167-180, 191, 194-195.
QUESTION 619:
Which of the following commands will allow you to delete an entry from the local
ARP table?
A. arp -a
B. arp -d
C. arp -s
D. arp -N
Answer: B
Explanation
arp -d removes a IP address to MAC address listing from the local ARP table.
Incorrect Answers:
A: arp -a displays the listing in the ARP table. It does not allow you to add or remove a
listing.
C: arp -s allows you to add a static IP address to MAC address mapping in the local ARP

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D: arp -N displays the ARP entry for a specified network interface. It does not allow you
to add or remove a listing.
References:
CA, 2005, pp. 167-180, 191, 194-195.
QUESTION 620:
Which of the following commands displays the entries in the local ARP table?
A. arp -a
B. arp -d
C. arp -s
D. arp -N
Answer: A
Explanation
arp -a displays the listing in the ARP table. This is useful for locating hosts with
duplicate IP addresses.
Incorrect Answers:
B: arp -d removes a IP address to MAC address listing from the local ARP table.
C: arp -s allows you to add a static IP address to MAC address mapping in the local ARP
D: arp -N displays the ARP entry for a specified network interface rather than the entire
ARP table.
References:
CA, 2005, pp. 167-180, 191, 194-195.
QUESTION 621:
Which of the following can be used to view the active inbound and outbound
TCP/IP connections on a computer?
A. arp -a
B. ipconfig /all
C. netstat -a
D. tracert
Answer: C
netstat -a is used to display the inbound and outbound TCP/IP connections on a local
computer.
Incorrect Answers:
A: arp -a lists the entries in the ARP table, which holds the IP address to MAC address

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mappings. It is primarily used for resolving duplicate IP addresses.

B: ipconfig /all displays the current TCP/IP configuration, including the current IP
address, DNS configuration, WINS configuration, and default gateway, on a computer.
D: tracert displays a list of router interfaces that a TCP/IP packet passes through on its
way to a destination, including destinations on the Internet. This list includes all the DNS
names and IP addresses of the routers that the packet is passing through. It also counts
the number of hops between a local computer and a destination host.
References:
CA, 2005, pp. 164-169, 186-191.
QUESTION 622:
Which of the following can be used to view IP address to MAC address mappings on
a computer?
A. arp -a
B. ipconfig /all
C. netstat -a
D. tracert
Answer: A
arp -a lists the entries in the ARP table, which holds the IP address to MAC address
Incorrect Answers:
C: netstat -a is used to display the inbound and outbound TCP/IP connections on a local
computer.
D: tracert displays a list of router interfaces that a TCP/IP packet passes through on its
way to a destination, including destinations on the Internet. This list includes all the DNS
References:
CA, 2005, pp. 164-169, 186-191.
QUESTION 623:
Which of the following can you use to determine the number of hops between a local
computer and a destination host?
A. arp -a
B. ipconfig /all
C. netstat -a
D. tracert

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Answer: D
tracert displays a list of router interfaces that a TCP/IP packet passes through on its way
to a destination, including destinations on the Internet. This list includes all the DNS
Incorrect Answers:
A: arp -a lists the entries in the ARP table, which holds the IP address to MAC address
C: netstat -a is used to display the inbound and outbound TCP/IP connections on a local
computer.
References:
CA, 2005, pp. 164-169, 186-191.
QUESTION 624:
What is the ping utility used for?
A. It tests connectivity between two hosts on a network.

B. It displays IP address to MAC address mapping.
C. It displays the IP configuration and MAC address for the local host.
D. It displays the inbound and outbound TCP/IP connections on a local host.
Answer: A
The ping utility is used to test connectivity between two hosts using the IP address or
host name of the remote host.
Incorrect Answers:
C: The ipconfig utility displays the IP configuration and MAC address for the local
workstation.
D: The netstat utility displays the inbound and outbound TCP/IP connections on a local
computer.
References:
CA, 2005, pp. 186-188, 194.
QUESTION 625:
What is the arp utility used for?


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Answer: B
The arp utility is useful for resolving duplicate IP addresses. The arp -a command
Incorrect Answers:
A: The ping utility is used to test connectivity between two hosts using the IP address of
the remote hosts.
workstation.
computer.
References:
CA, 2005, pp. 186-188, 194.
QUESTION 626:
What is the ipconfig utility used for?

Answer: C
The ipconfig utility displays the IP configuration and MAC address for the local
workstation.
Incorrect Answers:
the remote hosts.
computer.
References:
CA, 2005, pp. 186-188, 194.
QUESTION 627:
What is the netstat utility used for?


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Answer: D
The netstat utility displays the inbound and outbound TCP/IP connections on a local
computer.
Incorrect Answers:
the remote hosts.
workstation. It does not display IP configurations or the MAC address of remote
workstations.
References:
CA, 2005, pp. 186-188, 194.
QUESTION 628:
Linux workstation?
A. tracert
B. ifconfig
C. ipconfig
D. winipcfg
Answer: B
ifconfig displays the IP configuration and MAC address for the local Linux workstation.
Incorrect Answers:
A: The tracert utility displays a list of router interfaces that a TCP/IP packet passes
through on its way to a destination, including destinations on the Internet. This list
includes all the DNS names and IP addresses of the routers that the packet is passing
through. It also counts the number of hops between a local computer and a destination
host.
C: ipconfig is the Windows NT version of ifconfig and displays the IP configuration and
Linux workstation.
D: winipcfg is the Windows 9x version of ifconfig and displays the IP configuration and
Linux workstation.
References:
CA, 2005, pp. 186-188, 194.

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QUESTION 629:
You work as a network administrator at Certkiller .com. The Certkiller network has
125 Windows XP Professional client computers running Client Services for
NetWare (CSNW) and 2 Novell Netware 5.0 servers. You install a new Novell
NetWare 6.0 server on the Certkiller .com network. User complains that they cannot
access the new NetWare 6.0 server but can access the two NetWare 5.0 servers.
What is the most probable cause of the problem?
A. The Novell NetWare 6.0 server is not compatible with Novell NetWare 5.0.
B. Novell NetWare 6.0 does not support Client Services for NetWare (CSNW).
C. The users do not have user accounts on the new Novell NetWare 6.0 server.
D. The Novell NetWare 6.0 server does not support Client for Microsoft Networks.
Answer: C
Wit h Client Services for NetWare (CSNW), each user on a Windows workstation that
needs to access NetWare server must a user account and rights on the NetWare server.
Incorrect Answers:
A: Novell NetWare 6.0 is backwards compatible with Novell NetWare 5.0.
B: Like Novell NetWare 5.0, Novell NetWare 6.0 supports Client Services for NetWare
(CSNW). However, each user needs to access NetWare server must a user account and
rights on that NetWare server.
D: The Novell NetWare 6.0 server does not require Client for Microsoft Networks.
Client for Microsoft Networks is used to access a Microsoft network.
References:
CA, 2005, pp. 204 208.
QUESTION 630:
You are the network administrator at Certkiller .com. All workstations on the
Certkiller .com network are configured as DHCP clients while all servers are
configured with static IP addresses. A Certkiller user complains that she cannot
access any resources on the network. Other users are not experiencing this problem.
You attempt to ping a Certkiller file server from the user's computer. Pinging by
both host name and IP address fails. The ipconfig command indicates an IP address
of 169.254.32.10 and a subnet mask of 255.255.0.0. What is the probable cause of
this problem?
A. The DHCP server is down.

B. A rouge DHCP server is on the network.
C. The user's workstation cannot connect to the DHCP server.
D. The user's workstation is configured with a static IP address.
Answer: C
169.254.32.10 is and APIPA address that is assigned to a DHCP client when that client

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cannot connect to DHCP server. In this case only the one user is having a problem
therefore the other users must be able to access the DHCP server.
Incorrect Answers:
A: If the DHCP server was down, all network users' computers would be experiencing
the problem as they all would have APIPA addresses.
B: If a rouge DHCP server was enabled on the network the user's computer might
received its lease from the rouge DHCP server, which would not have the same address
pool as the authorized DHCP server. However, it is unlikely that the rouge DHCP server
would have an address pool in the 169.254.0.0 network address range. This address range
is usually used for APIPA and is used when the DHCP client cannot access the DHCP
server.
D: It is unlikely that a workstation would be assigned a static IP address pool in the
169.254.0.0 network address range. This address range is usually used for APIPA and is
used when the DHCP client cannot access the DHCP server.
References:
QUESTION 631:
You are the network administrator at Certkiller .com. The Certkiller .com network
has 50 Windows 98 client workstations, 100 Windows 2000 Professional
workstations and a server named SRV_001. SRV_001 is running Windows 2000
Server. You install a new file server named SRV_002 on the network. The users
with Windows 98 workstations complain that they are not able to connect to
SRV_002, but can connect to SRV_001. Users with Windows 2000 Professional
workstations are not experiencing any problems. You are able to ping the IP
address of SRV_002 from one of the Windows 98 workstations, but cannot connect
by SRV_002's NetBIOS name. What is the most probable cause of this problem?
A. The DHCP server is down.

B. The DNS server is down.
C. The LMHOSTS files are outdated.
D. The router is down.
Answer: C
Windows 98 uses LMHOSTS files to resolve NetBIOS names to IP addresses. The
LMHOSTS file is a static ASCII file that maps NetBIOS names to IP addresses. The
NetBIOS name to IP address mapping of every host on the network must be entered
manually on each workstation that relies on HOSTS files for NetBIOS name resolution.
It appears that the NetBIOS name and IP address for SRV_002 has not been added to the
LMHOSTS files. Windows 98 can also use WINS to resolve NetBIOS names to IP
addresses.
Incorrect Answers:

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systems on a TCP/IP network. If DHCP was down, none of the workstations would be
able to access the server at all.
B: DNS is used to resolve fully qualified domain names (FQDNs) to IP addresses;
however, Windows 98 does not support the use of FQDNs and cannot use DNS. Instead,
Windows 98 use WINS or LMHOSTS files to resolve NetBIOS names to IP addresses.
D: If the router was down, we would not be able to access the server at all.
References:
CA, 2005, pp. 117, 136-144, 184.
QUESTION 632:
You are the network administrator at Certkiller .com. One morning all users
complain that they are unable to connect a Certkiller .com server. You reboot the
server but the problem persists. You cannot ping any of the workstations by host
name or IP address. You also cannot ping the server's loopback address. What is
the most probable cause of this problem?
A. The DNS server is down.

B. The DHCP server is down.
C. The network switch is down.
D. The NIC on the server has failed.
Answer: D
When the Network Interface Card (NIC) on host fails, it will not be able to ping its
loopback address.
Incorrect Answers:
A: DNS is used to resolve fully qualified domain names (FQDNs) to IP addresses.
B: DHCP is responsible for automating the assignment of IP configurations to computer
systems on a TCP/IP network. If DHCP was down, none of the workstations would be
able to access the server but the server would be able to ping its loopback address.
C: If the switch was down, we would not be able to access the server but the server
would be able to ping its loopback address.
References:
CA, 2005, pp. 117, 136-144, 184.
QUESTION 633:
You work as a network administrator at Certkiller .com. You replace the DNS server
on the Certkiller .com network and removed the old DNS server. The new DNS
server has a different IP address and you update the DHCP server to reflect this
change. Which computers will be able to use the new DNS server?
A. Any computer that has not released and renewed their DHCP lease.
B. Any computer that has released and renewed their DHCP lease.

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C. Any computer with a statically assigned IP address.

D. Any computer on the Certkiller .com network.
Answer: B
Computers must release and renew their DHCP leases in order to receive the new
configuration that has been updated on the DHCP server. Once they receive this new
configuration, they will be able to access the new DNS server.
Incorrect Answers:
A, D: Computers that have not released and renewed their DHCP leases will still be
configured with the IP address for the old DNS server. Only when they renew the DHCP
leases will the computers be configured with the updated DHCP settings.
C: Computers with static IP addresses don't get their TCP/IP configurations from DHCP.
Therefore they won't the updated configurations from DHCP and will not be able to
connect to the new DNS server.
References:
QUESTION 634:
You work as a network administrator at Certkiller .com. The Certkiller .com network
has 200 Windows 98 workstations and 150 Windows XP Professional workstations.
You replace the WINS server on the Certkiller .com network with a DNS server. The
new DNS server has a different IP address and you update the DHCP server to
reflect this change. Which workstations will be able to use the new DNS server?
A. Any workstation that has not released and renewed their DHCP lease.
B. Any Windows 98 workstation that has released and renewed their DHCP lease.
C. Any Windows XP Professional workstation that has released and renewed their DHCP
lease.
D. Any Windows XP Professional workstation that has not released and renewed their
DHCP lease.
Answer: C
Workstations must release and renew their DHCP leases in order to receive the new
configuration that has been updated on the DHCP server. Once they receive this new
configuration, they will be able to access the new DNS server. However, Windows 98
uses NetBIOS names and not domain names. Therefore only the Windows XP
Professional workstations that have released and renewed their DHCP lease will use the
new DNS server.
Incorrect Answers:
A, D: Computers that have not released and renewed their DHCP leases will still be
configured with the IP address for the old DNS server. Only when they renew the DHCP
leases will the computers be configured with the updated DHCP settings.
B: Windows 98 uses NetBIOS names and not domain names. Therefore Windows 98

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workstations cannot use the new DNS server.

References:
QUESTION 635:
You work as a network administrator at Certkiller .com. You have removed the DNS
server from the network for maintenance purposes. What affect will this have on
the workstations in the Certkiller .com network?
A. They will not be able to locate a server by NetBIOS name.

B. They will not be able to locate as server by MAC address.
C. They will not be able to locate a server by IP address.
D. They will not be able to locate a server by host name.
Answer: D
Explanation
DNS is responsible for host name to IP address resolution. Thus, if the DNS server is
down, name resolution from host name to IP address will not be possible; thus DNS
clients will not be able to locate a server by host name.
Incorrect Answers:
A: WINS is responsible for NetBIOS name to IP address resolution.
B: ARP is responsible for IP address to MAC address resolution.
C: DNS is responsible for host name to IP address resolution. It is not required if
workstations use IP addresses to locate the servers.
References:
CA, 2005, pp. 136-142, 144.
QUESTION 636:
You work as a network administrator at Certkiller .com. You install a proxy server
on the Certkiller .com network. What effect will this have on the network?
A. Reduced network collisions.

B. Reduced Internet traffic.
C. Reduced DHCP traffic.
D. Reduced broadcast traffic.
Answer: B
A proxy server handles traffic to the Internet on behalf of the clients on the internal
network. It can be configured to control which the Internet requests can be permitted and
which will be denied. This will control which web sites users can access and which they

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cannot, and can cache frequently requested Web pages, reducing Internet bandwidth
usage.
Incorrect Answers:
A, D: Network collisions and broadcast traffic can be reduced by implementing routing
and subnetting.
C: A DHCP server is used to automatically assign TCP/IP configurations to hosts on a
network. DHCP traffic can be reduced by increasing the DHCP lease period.
Reference:
CA, 2005, pp. 134-13, 142-144.
QUESTION 637:
You work as the network administrator at Certkiller .com. You install a VLAN on
the Certkiller .com network to create two subnets. However, users on one subnet
cannot access servers on the other subnet. What should you do to resolve this
problem?
A. Install a router between the two subnets.

B. Install a DHCP server in each subnet.
C. Install a proxy server in each subnet.
D. Install a DNS server in each subnet.
Answer: A
To forward traffic between two subnets, we would need a router.
Incorrect Answers:
B: A DHCP server is used to automatically assign TCP/IP configurations to hosts on a
network. Installing a DHCP server in each subnet will ensure that hosts on each subnet
will have the proper IP configurations. However, the problem here is that a router is
required to forward traffic between two subnets.
C: A proxy server is used to protect a network from attacker on the Internet. It is not used
to forward traffic between subnets.
D: A DNS server is used for host name to IP address resolution. It is not used to forward
traffic between subnets.
Reference:
CA, 2005, pp. 134-13, 142-144, 153-154.
QUESTION 638:
You are the network administrator at Certkiller .com. The Certkiller .com network
consists of two subnets; one contains all workstations and the other contains all
servers. Users complain that they cannot access the servers in the remote subnet.
You cannot ping any of the workstations by either host name or IP address but you
can ping the other servers. What is the probable cause of this problem?

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A. The DNS server is down.

C. The router is down.
D. The gateway is down.
Answer: C
A router connects two subnets together and is responsible for forwarding traffic between
the subnets. In this scenario, communication between the subnets is affected.
Communication within the subnet is not affected as we can ping other servers in the
subnet. Thus, the router has failed.
References:
CA, 2005, pp. 10-11, 12, 52.
David Groth, Network+ Study Guide (2nd Edition), Sybex, Alameda CA, 2001, pp.
11-12, 23.
David Groth and Dan Newland, A+ Complete Study Guide (2nd Edition), Sybex,
Alameda CA, 2001, pp. 313-314.
QUESTION 639:
Which of the following is NOT a valid IP address?
A. 192.168.0.1
B. 172.192.4.256
C. 156.144.226.123
D. 10.24.12.0
Answer: B
IP addresses consist of four sets of 8 bit numbers called octets. 8 bit numbers have a
maximum decimal value of 255. The address 172.192.4.256 has the decimal value 256 in
the last octet. This is not valid.
Incorrect Answers:
A, C: These are valid IP addresses for hosts.
D: This is a valid IP address for a network but not for a host.
References:
CA, 2005, pp. 125-126.
QUESTION 640:
Which of the following is a valid IP address for an Internet host?
A. 239.168.11.21
B. 172.192.4.254
C. 56.144.226.123
D. 12.24.12.0

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Answer: C
Internet hosts require public IP addresses. 56.144.226.123 is a public IP address and is
thus valid for IP hosts.
Incorrect Answers:
A: 239.168.11.21 is a Class E IP address. This class is reserved.
B: 172.192.4.254 is a private IP address. Private IP addresses are not used for Internet
hosts.
D: 12.24.12.0 is a network address and is not used for hosts.
References:
CA, 2005, pp. 125-126.
QUESTION 641:
Which of the following is a public Class A IP address that can be used on the
Internet?
A. 10.18.12.4
B. 18.12.14.21
C. 169.254.254.254
D. 255.255.255.0
Answer: B
Explanation:
18.12.14.21 is a class A address that can be used on the Internet.
127.255.255.255 is reserved for diagnostics.
Incorrect Answers:
B: 169.254.254.254 is a self-assigned address that is reserved for use by DHCP clients
addresses.
C: 255.255.255.0 is a subnet mask. This is the default subnet mask for a class C IP
address.
References:
CA, 2005, pp. 127-128.

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QUESTION 642:
Which of the following is a public IP address that can be used on the Internet?
A. 10.254.200.14
B. 120.254.200.14
C. 169.254.200.14
D. 192.168.200.14
Answer: B
127.255.255.255 is reserved for diagnostics.
Incorrect Answers:
C: 169.254.200.14 is a self-assigned address that is reserved for use by DHCP clients
addresses.
D: Class C IP addresses use the first 24 bits for network identification and the last 8 bits
223.225.225.225 and default subnet mask of 255.255.255.0. Of this range, 192.168.0.0 to
192.168.255.255 is reserved for private IP addresses.
References:
CA, 2005, pp. 127-128.
QUESTION 643:
Which of the following CAN be used on the Internet?
A. 10.172.22.1
B. 172.26.75.46
C. 192.168.54.10
D. 216.172.168.10
Answer: D
Private IP addresses cannot be used on the Internet. There are three IANA private IP
address ranges. These are 10.0.0.0 through 10.255.255.255, 172.16.0.0 through
172.31.255.255, and 192.168.0.0 through 192.168.255.255. 216.172.168.10 dos not fall
in any of these private IP address ranges.
Incorrect Answers:

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A, B, C: 10.172.22.1, 172.26.75.46, and 192.168.54.10 are all private IP addresses.

References:
CA, 2005, pp. 127-128.
QUESTION 644:
A. A public IP address is required for users on a private network to access resources on

the Internet.
B. Public IP addresses are regulated by the American Registry for Internet Numbers
(ARIN).
C. Private IP addresses allow more that one private IP network to have the same IP
address.
D. Private IP addresses may not beduplicated.
Answer: D
Private IP addresses are reserved for use on private networks. Therefore, these addresses
may be duplicated across many networks without causing IP address conflicts.
Incorrect Answers:
References:
CA, 2005, pp. 125-133.
QUESTION 645:
Which of the following protocols is used to transmit e-mail between the two e-mail
servers?
A. Post Office Protocol, version 3 (POP3)

B. Simple Mail Transfer Protocol (SMTP)
C. Internet Control Message Protocol (ICMP)
D. Internet Message Access Protocol, version 4 (IMAP4)
Answer: B
SMTP (Simple Mail Transfer Protocol) is used for sending e-mail messages.
Incorrect Answers:
A, D: POP3 and IMAP4 transmit e-mail between the e-mail client and the e-mail server.
C: ICMP (Internet Control Message Protocol) is used for network management and
control. It provides error testing and reporting for TCP/IP.
References:
CA, 2005, pp. 78-79, 116, 207.

220-302
QUESTION 646:
Which of the following protocols is used to transmit e-mail between an e-mail client
and an e-mail server?
A. Hypertext Transfer Protocol (HTTP)

B. Post Office Protocol, version 3 (POP3)
C. Simple Mail Transfer Protocol (SMTP)
D. Internet Control Message Protocol (ICMP)
Answer: B
POP3 and IMAP4 transmit e-mail between the e-mail client and the e-mail server.
Incorrect Answers:
A: HTTP is the protocol that is used by a web browser to communicate with web severs.
It is not used for transmitting e-mail between the e-mail client and the e-mail server.
C: SMTP (Simple Mail Transfer Protocol) is used for transmitting e-mail messages from
one e-mail server to another, not between the e-mail server and the e-mail client.
D: ICMP (Internet Control Message Protocol) is used for network management and
control. It provides error testing and reporting for TCP/IP.
References:
CA, 2005, pp. 78-79, 116, 207.
QUESTION 647:
Which of the following protocols is used to transmit data between a web browser
and a web server?
A. SSH
B. HTTP
C. SFTP
D. IMAP4
Answer: B
HTTP is the protocol that is used by a web browser to communicate with web severs.
Incorrect Answers:
A: The SSH protocol is used to establish a secure Telnet session over TCP/IP.
C: SFTP transmit data securely between tan FTP client and an FTP server.
D: IMAP4 transmit e-mail between the e-mail client and the e-mail server. It does not
transmit data between a web browser and a web server.
References:
CA, 2005, pp. 117, 297.
QUESTION 648:

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Which of the following provides remote logon over the Internet?
A. Telnet
B. SSH
C. PPP
D. IMAP4
Answer: C
The PPP protocol is used to establish a connection over point-to-point links such as
dial-up and dedicated leased lines that are used to connect to the Internet.
Incorrect Answers:
A, B: Telnet is a terminal emulation protocol that provides a remote logon to another host
over the network, not over the Internet. The SSH protocol is used to establish a secure
Telnet session over TCP/IP. It can thus be sued instead of Telnet.
D: IMAP4 transmit e-mail between the e-mail client and the e-mail server. This is not a
function of Telnet.
References:
CA, 2005, pp. 117, 297.
QUESTION 649:
Which of the following CANNOT be used for remote connections?
A. Telnet
B. SSH
C. PPP
D. IMAP4
Answer: D
IMAP4 transmit e-mail between the e-mail client and the e-mail server. This does not
allow remote connections.
Incorrect Answers:
A, B: Telnet is a terminal emulation protocol that provides a remote logon to another host
over the network, not over the Internet. The SSH protocol is used to establish a secure
Telnet session over TCP/IP. It can thus be sued instead of Telnet.
C: The PPP protocol is used to establish a remote connection over point-to-point links
such as dial-up and dedicated leased lines that are used to connect to the Internet.
References:
CA, 2005, pp. 117, 297.
QUESTION 650:
What is the default TCP port used by HTTPS?

220-302
A. 21
B. 23
C. 80
D. 443
Answer: D
The default port for HTTPS is TCP port 443.
Incorrect Answers:
A: Port 21 is the default port for FTP, not HTTPS.
B: Port 23 is the default port for Telnet, not HTTPS.
C: Port 80 is the default port for HTTP, not HTTPS.
References:
CA, 2005, pp. 122-123.
QUESTION 651:
What is the default TCP port used by HTTP?
A. 21
B. 23
C. 80
D. 443
Answer: C
The default port for HTTP is TCP port 80.
Incorrect Answers:
A: Port 21 is the default port for FTP, not HTTP.
B: Port 23 is the default port for Telnet, not HTTP.
D: Port 443 is the default port for HTTPS, not HTTP.
References:
CA, 2005, pp. 122-123.
QUESTION 652:
Which of the following provides name resolution on the Internet?

Answer: B
The internet uses host names. DNS is responsible for host name resolution.
Incorrect Answers:

220-302

C: WINS provides NetBIOS name resolution, not host name resolution.
resolution.
References:
CA, 2005, pp. 136-144, 245.
QUESTION 653:
Which of the following provides secure connections between a Web browser and a
Web server?
A. SSL
B. WEP
C. IPSec
D. L2TP
Answer: A
Secure Sockets Layer (SSL) is used to provide secure Session layer connections between
a web browser and web server.
Incorrect Answers:
802.11b network.
Reference:
CA, 2005, pp. 338-340.
QUESTION 654:
You cannot reach a Web site on the Certkiller .com intranet but you can ping the
Web server by host name. What is the probable cause of the problem?
A. HTTP on the workstation is down.

C. The DNS server is down.
D. Web Server is down.
Answer: A
Web browsers use HTTP to access web sites. If HTTP is down or port 80, which is used
for HTTP traffic, is blocked, you won't be able to access the intranet Web site.
Incorrect Answers:

220-302
B: DHCP is responsible for automating the assignment of IP configurations to computer

systems on a TCP/IP network. If DHCP was down, we would not be able to access the
server at all.
C: DNS is used to provide host name to IP Address translation. If we can ping to the host
name then there can be no problem with DNS.
D: The ping command is used to test connectivity to a remote host. If the Web server is
down, ping will not be successful.
References:
CA, 2005, pp. 117, 136-144, 184.
QUESTION 655:
How can a user access a Web site when his DNS server is down?
A. By using Web server's MAC address.

B. By using Web server's IP address.
C. By using IPSec.
D. By using SSL.
Answer: B
DNS resolves host names to IP addresses. Thus, by using the IP address of the remote
host, DNS will not be required.
Incorrect Answers:
A: DNS resolves host names to IP addresses, not MAC addresses. Thus, by using the IP
address of the remote host, DNS will not be required.
C: IPSec is used to secure data transmissions over the Internet. It does not provide an
alternative method of accessing a Web server.
D: SSL is used to secure data transmissions between a browser and a Web server. It does
not provide an alternative method of accessing a Web server.
References:
CA, 2005, pp. 117, 136-144, 184.
QUESTION 656:
Which of the following can be used to secure web traffic?
A. SSL
B. HTTPS
C. SSH
D. SMTP
Answer: A
Explanation:

220-302
SSL, Secure Sockets Layer, a protocol developed by Netscape for transmitting private
documents via the Internet. SSL works by using a private key to encrypt data that's
transferred over the SSL connection. Both Netscape Navigator and Internet Explorer
support SSL, and many Web sites use the protocol to obtain confidential user
information, such as credit card numbers. By convention, URLs that require an SSL
connection start with https: instead of http:.
Incorrect Answers:
B: HTTPS denotes a secure URL however; SSL is used to secure traffic to that URL.
C: SSH is a secure alternative to Telnet. It is not used to secure web traffic.
D: SMTP is used to send email. It is not used to secure web traffic.
Reference:
CA, 2005, pp. 338-340.
QUESTION 657:
Which of the following are able to share an Internet connection with other
computers? (Choose all that apply)
A. Windows NT.
B. Windows 95.
C. Windows 98.
D. Windows 98 SE.
Answer: D
Explanation: All Windows versions from Windows 98 Second Edition (SE) onward,
supports Internet Connection Sharing (ICS).
Incorrect Answers:
A, B, C: Versions o Windows prior to Windows 98 SE do not support ICS. This includes
Windows NT, Windows 98 and Windows 85.
Reference:
Alameda, CA, 2001, pp. 721-762.
QUESTION 658:
On which of the following operating systems can you configure ICS (Internet
Connection Sharing)? (Choose all that apply.)
A. Windows 95
B. Windows 98
C. Windows 98 SE
D. Windows 2000
E. Windows NT 4.0

220-302
Answer: C, D
Explanation: All Windows versions from Windows 98 Second Edition (SE) onward,
supports Internet Connection Sharing (ICS).
Incorrect Answers:
A, B, E: Versions o Windows prior to Windows 98 SE do not support ICS. This includes
Windows NT, Windows 98 and Windows 85.
Reference:
Alameda, CA, 2001, pp. 721-762.
QUESTION 659:
Where can you configure a static IP address on a Windows XP computer?
A. In Device Manager
B. In Local Area Connection Properties
C. In My Computer
D. In My Network Places
Answer: B
Explanation:
You configure the IP address on a Windows XP computer in the Internet Protocol
(TCP/IP) Properties page. This page can be accessed through Local Area Connection
Properties.
Incorrect Answers:
A: Device Manager is used to configure and manage Devices, not IP configurations.
C: My Computer lists the Drives available on the computer.
D: My Network Places lists the frequently accessed Shared folders.
Reference:
Alameda, CA, 2001, pp. 749-752.
QUESTION 660:
Which ports must you open on a firewall to allow FTP traffic? (Choose all that
apply)
A. 20
B. 21
C. 23
D. 25
Answer: A, B
FTP uses TCP port 20 for data and TCP port 21 for control.

220-302
Incorrect Answers:
C: Port 23 is the default port for Telnet, not FTP.
D: Port 25 is the default port for SMTP, not FTP.
References:
CA, 2005, pp. 122-123.
QUESTION 661:
Which ports must you close on a firewall to prevent users from browsing the
Internet?
A. 21
B. 25
C. 80
D. 110
Answer: C
HTTP transmits data between a web browser and the Internet. HTTP uses TCP port 80.
Thus closing TCP port 80 will prevent users from accessing the Internet.
Incorrect Answers:
A: TCP Port 21 is required for FTP, not HTTP.
B: TCP port 25 is used by SMTP which transmits e-mail from one server to another
D: TCP port 110 is used by POP3 which transmits e-mail between the server and the
client.
References:
CA, 2005, pp. 122-123.
QUESTION 662:
Which ports must you open on a firewall to allow e-mail communications? (Choose
all that apply)
A. 21
B. 25
C. 80
D. 110
Answer: B, D
TCP port 25 is used by SMTP which transmits e-mail from one server to another, and
TCP port 110 is used by POP3 which transmits e-mail between the server and the client.
Incorrect Answers:
C: Port 21 is required for FTP, not e-mail.
D: Port 80 is required for web browsing, not e-mail.
References:

220-302
CA, 2005, pp. 122-123.
QUESTION 663:
Which of the following ports allow secure HTTP traffic?
A. 22
B. 80
C. 143
D. 443
Answer: D
HTTPS, which provides secure HTTP traffic, uses TCP port 443 and not TCP port 80.
Incorrect Answers:
A: TCP port 22 is the default port for SSH, which is a more secure alternative to Telnet.
B: TCP port 80 is the default port for HTTP, not HTTPS.
C: TCP port 143 is the default port for IMAP4, not HTTPS.
References:
CA, 2005, pp. 122-123.
QUESTION 664:
Which of the following uses ports 20 and 21?
A. FTP
B. FTTP
C. IMAP4
D. NTP
Answer: A
Explanation:
FTP uses TCP port 20 for data and TCP port 21 for control.
References:
CA, 2005, pp. 121-123.
QUESTION 665:
Which of the following uses port 443?
A. Telnet
B. HTTP

220-302
C. IMAP4
D. HTTPS
Answer: D
HTTPS uses TCP port 443.
Incorrect Answers:
A: Telnet uses TCP port 23, not port 443.
B: HTTP uses TCP port 80, not port 443.
C: IMAP4 uses TCP port 143, not port 443.
References:
CA, 2005, pp. 122-123.
QUESTION 666:
Which of the following uses port 143?
A. Telnet
B. HTTP
C. IMAP4
D. HTTPS
Answer: C
IMAP4 uses TCP port 143.
Incorrect Answers:
A: Telnet uses TCP port 23, not port 143.
B: HTTP uses TCP port 80, not port 143.
D: HTTPS uses TCP port 443, not port 143.
References:
CA, 2005, pp. 122-123.
QUESTION 667:
Which of the following is used to upload and download files on the Internet?
A. SMTP
B. DNS
C. FTP
D. POP3
Answer: C
The File Transfer Protocol (FTP) is used to upload and download files on the Internet
using an FTP client and server.
Incorrect Answers:
A, D: SMTP is used to send email while POP3 is used to receive email.

220-302
B: DNS is used for host name to IP address resolution. It is not used for transferring files.
References:
QUESTION 668:
A user can send email but cannot receive email. Which protocol should be checked?
A. SMTP
B. DNS
C. FTP
D. POP3
Answer: D
SMTP is used to send email while POP3 is used to receive email.
Incorrect Answers:
A: SMTP is used to send email while POP3 is used to receive email.
B: DNS is used for host name to IP address resolution. It is not used for transferring files.
C: The File Transfer Protocol (FTP) is used to upload and download files on the Internet
using an FTPO client and server.
References:

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Exam : 220-302

Which of the following operating systems features Windows Product Activation

A. The two interfaces are totally different.

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(Choose all that apply)

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A. To keep a record of Windows XP users.

Which of the following provides a consistent environment for other software to

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Which of the following is the method by which a person communicates with a

Which of the following has a group of computers that have a physical

A. Graphical user interface (GUI)

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What is the ability of a single application to have multiple requests in to the

A. Graphical user interface (GUI)

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Which of the following command syntax can be used to defragment or reorganize

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hard disk partitions?

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Which of the following command syntax can be used to access CD-ROMs?

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What is the purpose and function of the ATTRIB command?

A. Allows you to delete a file from the folder

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What is the purpose and function of the CD command?

A. Allows you to delete a file from the folder

What is the purpose and function of the CHECKDSK command?

A. Allows you to examines the hard drives of the computer

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What is the purpose and function of the COPY command?

A. Allows you to copy a file into another directory

What is the purpose and function of the DEFRAG command?

A. Allows you to delete a file from the folder

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A: This is the purpose and function of the DEL command.

What is the purpose and function of the DEL command?

A. Allows you to duplicate floppy disks

What is the purpose and function of the DELTREE command?

A. Allows you to copy a file into another directory

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B: This is the purpose and function of the CD command.

What is the purpose and function of the DIR command?

A. Allows you to duplicate floppy disks

What is the purpose and function of the DISKCOPY command?

A. Allows you to duplicates floppy disks

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What is the purpose and function of the DOSKEY command?

A. Allows you to set or remove file attributes

What is the purpose and function of the FDISK command?

A. Allows you to create a new folder

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What is the purpose and function of the FORMAT command?