NAME: AWAIS TARIQ

ROLLNO: MI18MBA046
SUBJECT: OPERATION MANAGEMENT
SESSION: MBA (IRM) 2018-2022
SUBMITTED TO: MAYM FARAH NAZ NAQVI

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Part 01
Innovation in products and services improvement in
banking Industry of Pakistan
Banking & technology
The innovations in the banking field is mainly depends upon rapid growth in the technology. The
banking industry has become one of the developed service sector industry in Pakistan. Information
technology is one of the most important facilitators for the transformation of the Pakistan banking
industry in terms of its transactions processing as well as for various other internal systems and
processes.

Benefits by adopting IT in banking

 Anywhere, Any place and anytime banking
 Timeless and Placeless Banking
 Convenience Banking
 Dismantling of Physical Structure
 Goodbye to Traditional Instruments and Invitation to New Instruments.
 Disappearance of Conventional Risk and Arrival of New Risks.

TECHNOLGY PRODUCTS IN BANKING SECTOR

Automated Teller Machines (ATMs):
ATMs are widely used as electronic channels in banking. It is operated by plastic card with its special
features. It is a computer controlled device at which the customers can make withdrawals, check
balance without involving any individuals.

 Point of Sale(POS):
 The point of sale (POS) is the time and place where a retail transaction completes. It is the
point at which a customer makes a payment to the merchant in exchange for goods or after
provision of a service.
 Point-of-sale (POS) terminals – the electronic device deployed at merchant outlets to accept
major credit and debit cards.

Mobile Banking:
Refers to the use of a smart phone or other cellular device to perform online banking tasks while away
from your home computer, such as monitoring account balances, transferring funds between accounts,
bill payment and locating an ATM.

Smart Cards:
 It is a chip based card (microchip)
 It is used for making purchases without the need of any pin.
 It is a powerful card which carries out functions of ATM card, Credit Card, Debit Card.

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Debit card:
It is a plastic card which provides alternative payment method to cash for purchases. Functionally, it
can be called an electronic check, as the funds are withdrawn directly from either the bank account, or
from the remaining balance on the card. It is used instead of a credit card to pay bills such as utilities,
insurance and car payments.

Types of Debit Card

ONLINE DEBIT CARDS
Online debit cards require electronic authorization of every transaction. The debits are reflected in the
user’s account immediately. The transaction may be additionally secured with the personal
identification number (PIN) authentication system and some online cards require such authentication
for every transaction. In the United Kingdom, Solo and Visa Electron are examples of online debit
cards.

OFFLINE DEBIT CARDS

Offline debit cards have the logos of major credit cards or major debit cards and are used at the point
of sale like a credit card. This type of debit card may be subject to a daily limit, and/or a maximum
limit equal to the current/checking account balance from which it draws funds. Transactions
conducted with offline debit cards require 2–3 days to be reflected on users’ account balances .In the
United Kingdom, Maestro and Visa Debit are examples of offline debit cards.

PREPAID DEBIT CARDS

Prepaid debit cards, also called reloadable debit cards or reloadable prepaid cards, are often used for
recurring payments. The payer loads funds to the cardholder's card account. Particularly for US-based
companies with a large number of payment recipients abroad, prepaid debit cards allow the delivery
of international payments without the delays and fees associated with international checks and bank
transfers.

ELECTRONIC PURSE CARDS

Smart-card-based electronic purse systems (in which value is stored on the card chip, not in an
externally recorded account, so that machines accepting the card need no network connectivity) were
tried throughout Europe from the mid- 1990s, most notably in Germany.

CARDS FOR MAIL, TELEPHONE & INTERNET USE ONLY

Special pre-paid Visa cards for Mail Order/Telephone Order (MOTO) and Internet use only are made
available by a small number of banks. They are sometimes called "virtual Visa cards". Such a card
prevents fraud by a card number thief even if the card is not blocked, because the customer normally
does not store any money on the sub-account and fraudulent transactions do not get authorized by the
bank.

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CREDIT CARD
A credit card is part of a system of payments named after the small plastic card issued to users of the
system. It is a card entitling its holder to buy goods and services based on the holder's promise to pay
for these goods and services. The issuer of the card grants a line of credit to the consumer (or the user)
from which the user can borrow money for payment to a merchant or as a cash advance to the user.

E-BANKING
E-Banking or Electronic Banking is a major innovation in the field of Banking. In the past Banking
was conducted in a very traditional manner, there were no such innovations. Information revolution
led to the evolution of internet, which lead to E-Commerce continued by evolution of E-Banking.

WHAT IS AN E-BANK?
 Internet
 WAP (Wireless Application Protocol) based mobile network
 Automated telephone
 ATM network
 SMS and FAX messaging
 Multipurpose information kiosks
 Web TV and others …
E-channels enable financial transactions from anywhere and allow non-stop working time.

Types of E-banking:
 PC Banking
 Digital TV Banking
 Text Phone Banking
 Internet Banking Services

Services:
 Bill Payment
 Credit Card
 Insurance
 Customer services
 Recharge your prepaid phone
 Shopping

Advantages of E-banking:
 Faster & more convenient transaction
 No longer required to wait in long queues
 Opening of account is simple & easy
 Apply for bank loan
 Cost effective for banker side
 Fund transfer becomes faster & convenient
 Stock trading, exchanging bonds & other investment.

MOBILE FINANCIAL SERVICE

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Bullish about the mobile banking scene in Pakistan, Visa Inc. – a global payments technology
company launch its own mobile financial services (MFS) platform in Pakistan. The product will use
Visa Net technology and function on interoperability model, a first in Pakistan’s mobile banking
market. Visa Net is the world’s largest retail electronic payments processing network, handling an
average of 150 million transactions every day, according to the company’s website. Visa entered the
mobile banking segment earlier this year after Fundamo partnered with Monet to provide MFS
platform for Bank Alfalah’s mobile banking solution.  Mobile banking has managed more than 31
million transactions worth $1.5 billion in the last quarter of 2012, according to the State Bank of
Pakistan.

INFORMATION SYSTEM
 General purpose information like interest rates, branch location, bank products and their
features, loan and deposit calculations are provided in the banks website.
 Facilities for downloading various types of application forms.
 No interaction between the customer and bank's application system.

ELECTRONIC INFORMATION TRANSFER SYSTEM

 The system provides customer- specific information in the form of account balances,
transaction details, and statement of accounts.
 The information is still largely of the 'read only' format. Identification and authentication of
the customer is through password.
 The application systems cannot directly access through the internet.

INNOVATION IN INTERNATIONAL BANKING:

 Social media monitoring to engage customers mitigate risks and promptly react to issues.
 Social digital marketing to define the best content for individual customer profiles and attract
them.

Socially engaging business

1: SOCIAL CUSTOMER SERVICE
It is Integrated CRM module for Twitter and Facebook.  Virtual branch on Facebook.

2: Social Banking
Online bank account integration on Facebook.  Social banking and payment integration.

3: P2P Transactions
P2P payments via digital wallet  P2P payments via bank account integration.

FAST GROWING EXPECTATIONS:

Customers today demand payment methods that:
Conform to the highest standards Don’t have onerous identification methods Are completed within
hours Use devices that exist for other reasons Are 100% accurate and reliable Are widely accepted by
businesses Are globally usable Are value for money Use data to enhance the bank’s offer, but not
intrude Do you agree?

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INTELLIGENT DEPOSIT SAFES
 Service piloted in live customer premises
 Proposition under assessment for potential full delivery
 Secure solution for cash takings
 Technology counts cash reducing errors and saving time
 Combats fraud from employees and counterfeit notes MINI CASH IN TRANSIT PICK UP
 Regional customer pilot conducted of Bank Branch alternative
 Proposition under assessment for potential full delivery
 Bank provides small CIT vans collect notes/coin from customer premises
 Order coin to be delivered with collections
 Business cheques also collected

Definition of Innovation
 The act of starting something for the first time
 Introducing something new A new method of doing something “If at first the idea is not
absurd, then there will be no hope for it.” (A. Einstein).

Final Thought:
Banks should manage risk rather than avoid it

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PART 02
LIST OF ISO CERTIFIED COMPANIES IN
PAKISTAN:
ISO Certified Organizations in Pakistan located in Karachi, Lahore, Peshawar, Faisalabad,
Multan, Sialkot, Gujranwala, Rawalpindi, Islamabad or any other city of Pakistan. Some of these
campanies are following:
Al Barka Fabrics (pvt) Lt - Faisalabad
Hassan Spinning Mills Ltd - FaisalabadJ.a. Textile Mills Limite - Faisalabad
A.b. Exports (pvt) Ltd. - FaisalabadAmeer Enterprises - Faisalabad
Arshad Gloves - FaisalabadChaudhry Fashions - Faisalabad
En Industries (pvt) Ltd. - FaisalabadEnn Eff Exports - Faisalabad
F.m. Textile - FaisalabadGhausia Metal Closures - Faisalabad
Karss Paint Industries - FaisalabadKausar Textile Industries (pvt - Faisalabad
M.s.c. Textiles (pvt) Ltd. - FaisalabadMushtaq Textile Printing Indus - Faisalabad
Redex Pharmaceutical Industrie - Faisalabad
Shalimar Cotton Export (pvt) L - Faisalabad
Sufi Weaving Industries (pvt) - Faisalabad
The National Silk & Rayon Mill - Faisalabad
Ahsan Ceramics Industries - GujranwalaAsli Punjab Industries - Gujranwala
Bajwa Industries (pvt) Ltd. - GujranwalaCasio Metal Industries - Gujranwala
Haroon Textiles Industries - Gujranwala
Koh-i-noor Engineering Works - Gujranwala
NaturalGas Industries - GujranwalaOrtho Tech Enterprises - Gujranwala
Pak British Chilled Roller Ind - Gujranwala
Pakson International Plastic I - Gujranwala
Ceco Tyre & Rubber Industries - Gujrat
Qazi Fan Industries - Gujrat
M.m.k. Rice Mills - HubSihala
Flour & General M - Islamabad
Cti Carrier Telephone Industri - Islamabad
Fazal Industries (pvt) Ltd. - Islamabad
Paramount Pharmaceuticals (pvt - Islamabad
Victory Pipe Industries (pvt) - Islamabad
Habib Knit Fabrics (pvt) - Karachi
Asr-e-sheereen - Karachi
Atlas Trading Company - Karachi
Nakshbandi Industries Ltd - Karachi
Al-mughni Trading Corporat - Karachi
Kasam Brothers Internation - Karachi
Al-haseeb Textiles - Karachi
Alpha Container Industries - KarachiAtlantic Surveyors - Karachi
Atlas Engineering Limited - KarachiAtlas Rubber & Plastic Industr - Karachi
Baluchistan Wheels Ltd. - KarachiBanbhore Ceramics Industries - Karachi
Brothers Engineering Works - KarachiBuksh Industries - Karachi
Burhani Tube Industries - Karachi

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Chemi Dyestuffs Industries (pv - Karachi
Chempak (pvt) Ltd. - Karachi
Convenience Food Industries (p - KarachiD.l. Nash (pvt) Ltd. - Karachi
Dadabhoy Cement Industries Ltd - Karachi
Dadasons Private Limited. - Karachi
Data Steel Pipe Industries (pv - Karachi
Din Leather (pvt) Ltd. - Karachi
Dollar Industries (pvt) Ltd. - Karachi
Dynea Pakistan Ltd. - Karachi
Ecopack Pakistan Ltd. - KarachiEngineering & Industrial Revie - Karachi
Engro Corporation Limited - KarachiEntice Shipping Services (pvt) - Karachi
Friend Traders - KarachiGac Cargo Systems Pakistan (pv - Karachi
Home Furnishings Ltd. - KarachiHuffaz Seamless Pipe Industrie - Karachi
Hussein Engineering Works (pvt - KarachiJahangir Siddiqui & Co. Ltd. - Karachi
Jawed Metal Industries (pvt) L - Karachi
Karachi Chamber Of Commerce & Industry - Karachi
Kaysons International (pvt) Lt - KarachiKrafkit (pvt) Ltd. - Karachi
Lakson Tobacco Company Ltd. - KarachiLotte Pakistan Pta Ltd. - Karachi
Dr. Frigz Surgical (pvt) - SialkotK.n. Surgicals - Sialkot
Nurikon International (p - SialkotPak Barka Group - Sialkot
Bom Industries - SialkotGhazi Brothers Surgical C - Sialkot
Khalid Overseas Corporati - SialkotEmm Sons International - Sialkot
Long Life Surgical Industr – SialkotAbbot International - Sialkot
Able Brothers - SialkotAcme Commercial Ways (pvt) Ltd - Sialkot
Acumen Surgical (pvt) Ltd. - SialkotAl-pas International - Sialkot
Al-phonso Corporation - SialkotAlamdar International - Sialkot
Amin Yousaf Surgical Co. - SialkotAnwar Trading Company - Sialkot
Arteline - SialkotBanzai Corporation (pvt) Ltd. - Sialkot
Best Brow Industries - SialkotBon Chance International - Sialkot
Bromed Surgical (pvt) Ltd. - Sialkot
Bullan Surgical Company - Sialkot
Buraq Surgical Corporation - SialkotCare & Cure Surgico - Sialkot
Qayum & Elahisons (pvt) Ltd. - SialkotQsa Surgical (pvt) Ltd. - Sialkot
Raja Industries (pvt) Ltd. - SialkotRatcher & Company - Sialkot
Bahawalpur Engineering Ltd - SangharFauji Cereals - Rawalpindi
Friends Glass (pvt) Ltd. - PeshawarRawalpindi Flour & General Mil - Peshawar
Saydon Pharmaceutical Industri - Peshawar
Husein Sugar Mills Ltd. - LahoreBrothers Textile Mills Lt - Lahore
Echo West International - LahoreInter Market Knit (pvt) L - Lahore
Jas Fabrics Industry (pvt - LahoreKohinoor Raiwind Mills Lt - Lahore
Leather Connections (pvt) - Lahore
Lahore Medical Instruments - Lahore
M.b. Dyes Chemical & Silk - Lahore
Mecas Engineering Co. (pvt - Lahore
National Tanneries Of Pakis - Lahore
Adnan Garments - Lahore
Amber Capacitors Limited - Lahore
Asian Chemicals (pvt) Ltd. - Lahore
Bashir Cotton Mills (pvt) Ltd. - Lahore
Bbj Pipe Industries (pvt) Ltd. - Lahore
Chughtais Lahore Lab - Lahore
Connexion - Lahore

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D.g. Khan Cement Co. Ltd. - Lahore
Delta Industries (pvt) Ltd. - Lahore
Hafeez Shafi Tanneries (pvt) L - Lahore
Hira Mills Limited - Lahore
Honda Atlas Cars (pakistan) Lt - Lahore
Ici Pakistan Limited - Lahore
Infinity Engineering (pvt) Ltd - Lahore
J-tech (private) Limited - Lahore
J.f. Enterprises (pvt) Ltd. - Lahore
Kalamkaar - Lahore
Kawther Grain (pvt) Ltd. - Lahore
Kohinoor Textile Mills Ltd. - Lahore
Kor Tech Auto Industries (pvt) - Lahore
Lion Steel Industries (pvt) Lt - Lahore
Maple Leaf Cement Factory Ltd. - Lahore
Merck (private) Limited - Paki - Lahore
Mga Industries (pvt) Ltd. - Lahore
Nayyer Industries (pvt) Ltd. - Lahore
North Star Textiles Ltd. - Lahore
Pakistan Cranes & Hoists (pvt) - Lahore
Pakistan Cycle Industrial Coop - Lahore
Pakistan Hosiery Manufacturers - Lahore
Permair Leather Pakistan (pvt) - Lahore
Progressive Education Network - Lahore
Reem Rice Mills (pvt) Limited - Lahore
Remington Pharmaceutical Indus - Lahore
Royal Leather Industries Ltd. - Lahore
Shaheen Engineering (pvt) Ltd. - Lahore
Silver Textiles Ltd. - Lahore
Standpharm Pakistan (pvt) Ltd. - Lahore
Sufi Steel Industries (pvt) Lt - Lahore
Systems Limited - Lahore
Umer Fabrics Ltd. - Lahore
United Lubricants (pvt) Ltd. - Lahore
Vohra Asian Leather Crafts (pv - Lahore
Wak Limited - Lahore
White Horizon (pvt) Ltd. - Lahore
Zarkam Industries (pvt) Ltd. - Lahore
Sh. Abdul Ghafoor & Co - Multan

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