Technical Information Solutions

Service Information System (SIS)

Delivering Improvements
Today, Tomorrow, & In The Future
January, 2013
Caterpillar: Confidential Green
 What You Should Know About SIS
Caterpillar’s Service Information System is undergoing a transformation.
The Technical Information Solutions team is committed to deliver improvements to the current
system while building the new Next Gen SIS. These enhancements are available now to deliver dealer
efficiencies in information identification and usage. This article provides an overview of what is
available today, tomorrow, and a glimpse into the future. These changes support DSD and Dealer
Imperatives of growing the parts and service business, Dealer capability and customer loyalty.

Important: Please use Internet Explorer as your browser for the interactive demonstrations.
Preferences needed to view the links in Google Chrome are available at the end of this document.
To make sure your SIS preferences are set to take advantage of the power of the enhancements:
click here for a demo of installing the Caterpillar required viewers
1. Secure Administration Rights if applicable to download viewers
2. Change Preferences, “Image Display Preferences”, make sure you select “in line”
3. Download and install all graphic viewers (DjVu – required for all interactive graphics 2D and 3D,
IsoView – required for all hotpointed graphics, CreoView – required for all 3D graphics)
4. Download and install Adobe Reader Version 9 or later at http:adobe.com. If you have Adobe Reader
version 11 or greater you will need their bug fix which can be found at
http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html
 What You Should Know About SIS (cont.)
Finding the right part to order is now a whole lot easier
 “Click and Pick” - Over 2/3 of the part numbers in SIS are hot pointed. Click on the parts list, it highlights and takes
you to the identification number in the graphic. Click on the identification number in the graphic and it takes you to the
part on the parts list. Enter the quantity you want and click on the “add to parts list” button. For a live example click
here.
 “Interactive 3D” - Over 690 3D graphics have been delivered into SIS for new part illustrations created for NPI or
engineering changes. Now you can interact with the graphic (zoom, rotate, explode/pull apart, hide or hover). For a
live example click here.
 “Part names in 8 languages” – In addition to English, SIS user interface language can be set to Chinese, French,
German, Indonesian, Italian, Portuguese, and Spanish. If you have selected one of these languages as your
preference, when you hover over a part name in the parts list it will show up in the language preference you have
selected. For a live example change your language preference from English and go to any parts list.
 “Zero in on the right part” – S/N filtration uses multiple systems and shipment invoices to determine what parts have
been installed on a specific S/N machine or engine. If you want to see all the options, just click to turn off the filtration
and show all options for a specific S/N. For a live example click here.
 “Kits, kits everywhere”- More kits are available for viewing through auto population of kits across engine and machine
builds. Just look for the “view kits” link. For a live example click here.
 “100% Certified” – Looking for certified rebuild parts, over 29,000 have been added. In your preference section click
on “automatically select all parts for Caterpillar Certified Rebuild” and you will see green. All 100% usage certified
parts will be highlighted in green with default quantities are pre-selected.
 What You Should Know About SIS (cont.)
Faster repairs with improved Service Information
 “From Schematic to location in the touch of a button” - Over 650 interactive schematics have been released on new
and higher volume equipment. Users are able to toggle between the circuit schematic and a graphic showing the part
location.
 “Service Information available your way”
 “It’s all in the family with combined electrical, mechanical and hydraulic system modules. In 2012 new products
are being released with combined system modules so you do not have to work between multiple sources of
information.
 “Specs where you need them, when you need them” – In 2012 for new products Disassembly and Assembly
procedures and Test and Adjust procedures, specification tables have been included upfront for quick look up
and reference as well as in the body of the service information.
 “No specs required” – For new products in 2012, TA2 inspection forms are being created with the specification
requirements already included.
 “The power of 3D” - Enhanced machine level 3D graphics have been delivered into SIS under Parts Identification to aid
installation of hoses and wiring on select product. The graphics contain full machine geometry and views for various
hydraulic lines, fuel lines and wiring systems with part number identification using cursor flyover.
 “Making big jobs easier” - Enhanced field assembly instructions are now available for the 793F (prefix SSP) mining
truck. The information is delivered in Disassembly & Assembly format and includes improved graphics, parts inventory
information, cycle time estimates, and tooling information. Additional coverage planned for 797F, 789F, 777F and 994H
products
 What You Should Know About
NextGen SIS (NGS)
Next Gen SIS Concepts (Under Construction)
 Improved Navigation
 Internet look and feel
 Easy access to information
Google Chrome Preferences for the
Interactive Demos
Go to
Chrome://plugins

Disable Chrome
PDF viewer and
enable the Adobe
Reader viewer
 For questions related to SIS functionality
please contact the SIS User Representative

Cassie Wilson
309-494-5726
wilson_cassie@cat.com