Greetings,

Thanks for participating in the assessment of the following instructions on how to change a car’s
oil. All responses will be recorded using pen and paper. These results will be gathered and
analyzed for further improvement of the instructions.

Test Objectives

 Point out any part of the part of the procedure that was unclear or difficult to follow
 Find examples of visual aid that could clarify certain steps in the instructions
 Remove any useless or misleading information
 Make changes to improve the document overall

Test Procedure
The instructions given should assist in properly changing a car’s oil.
Please use the instructions to perform the following:

1. Gather the materials and tools needed for oil replacement

2. Complete the physical oil change

3. Dispose of old oil and parts in the correct manner

The instructions are in the process of being improved so keep in mind that there may be errors or
points of uncertainty. These are the spots to look out for and need editing to help improve the
process. Please remember that though completion is encouraged, it is not required. If there is a
point when the instructions are confusing or dangerous in any way, feel free to stop.
Questionnaire

Were the desired tasks able to be completed without running into any problems?

Were there any specific steps in the document that seemed unclear or hard to follow?

Where should visual aid be added to further assist comprehension?

On a scale of 1 to 10 how difficult were these instructions?

How many times was the document read before the desired tasks were able to be performed?

How long did it take to read the instructions and then complete the oil change?