Jay Lord P.

Reyes

BALANCED SCORECARD

GROWTH PERSPECTIVE FINANCIAL PERSPECTIVE

 EMPLOYEE SKILLS AND TRAINING  COST MINIMIZATION

PRIORITIZATION  COMPETITIVE BENEFITS FOR TOP
 TARGET LOCATIONS FOR PERFORMING EMPLOYEES
EXPANSION  MAXIMIZING NET INCOME
 IMPROVING EMPLOYEE
PRODUCTIVITY

VISION
CUSTOMER PERSPECTIVE INTERNAL PROCESS
PERSPECTIVE
 SERVICE EXCELLENCE  CONTINOUS IMPROVEMENT
 CUSTOMER RETENTION  REDUCE RESPONSE TIME TO
CUSTOMER
 DEVELOP NEW AND RELEVANT
PRODUCTS