Us17-101 840 01 14 02

ACUSON SC2000
Troubleshooting Guide
System
System Troubleshooting
This document is valid for

ACUSON SC2000 Ultrasound Systems
2 Document Version / Disclaimer / Copyright
Document Version
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Copyright
“© Siemens, 2016” refers to the copyright of a Siemens entity such as:
Siemens Healthcare GmbH - Germany
Siemens Aktiengesellschaft - Germany
Siemens Shenzhen Magnetic Resonance Ltd. - China
Siemens Shanghai Medical Equipment Ltd. - China
Siemens Medical Solutions USA Inc. - USA
Siemens Healthcare Diagnostics Inc. - USA and/or
Siemens Healthcare Diagnostics Products GmbH - Germany
ACUSON SC2000 US17-101.840.01.14.02 Page 2 of 218 © Siemens, 2016

05.16 Ultrasound Restricted
Table of Contents 3
1 Troubleshooting Guide 7
1.1 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1.1 Acronyms and Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2 Basic Troubleshooting Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3 Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.3.1 Viewing the Bootup Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.3.2 Shortcut to Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2 Troubleshooting Flowcharts 23
2.1 Troubleshooting Flowchart Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.1.1 Using the Flowcharts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Appendix A: Power System 39
3.1 Power Supply Module (PSM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

3.1.1 Operating Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3.1.2 Environmental Extremes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3.1.3 Post Code Diagnostic LED Indicators . . . . . . . . . . . . . . . . . . . . . . . 40
3.1.4 Reset Following Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3.2 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3.2.1 AC Input Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3.2.2 AC Output for Gel Warmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3.2.3 Over Temperature Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3.2.4 DC Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
3.3 Programmable Power Supply (PPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
3.4 Power Usage by FRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
3.5 PPS Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4 Appendix B: Service Software Diagnostics 51
4.1 Diagnostic Test Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

4.1.1 Test Summary and Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
4.1.2 Power Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4.2 Diagnostic Test Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
4.2.1 Legacy Test Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
4.2.2 SignalPathControl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4.2.3 EnhancedSignalPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
4.2.4 Power and Temperature Monitoring . . . . . . . . . . . . . . . . . . . . . . 71
4.2.5 Transducer Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
5 Appendix C: Error Codes 91
5.1 Decoding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
© Siemens, 2016 US17-101.840.01.14.02 Page 3 of 218 ACUSON SC2000

Restricted 05.16 Ultrasound
4 Table of Contents
5.1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
6 Appendix D: BIOS Settings 98
6.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
6.2 BIOS Settings -- MBM200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6.2.1 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6.2.2 Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6.2.3 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
6.2.4 Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
6.2.5 Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
6.2.6 Boot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
6.3 BIOS Settings -- MBM3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
6.3.1 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
6.3.2 Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
6.3.3 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
6.3.4 Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
6.3.5 Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
6.3.6 Boot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
6.4 Upgrade BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
6.4.1 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
6.4.2 Verify BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
6.4.3 Install BIOS Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
7 Appendix E: Keyboard Shortcuts 131
7.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
8 Appendix F: Firewall Exceptions 132
8.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

8.2 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
9 Appendix G: Service Tools 138
9.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

9.2 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
9.3 Fan Noise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
9.4 AcuNav V Service ID Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9.5 Hardware/Software Compatibility Tool (SW VA35A and above) . . . . . . . . . . 142
10 Appendix H: Pin Out List 146
10.1 FPD Pin Out List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

10.2 CP Power Connector Pin Out List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
10.3 Control Panel Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Table of Contents 5
11 Appendix I: System Running Slowly 151
11.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

11.1.1 Clean Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
11.1.2 Defrag the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
11.1.3 HDD Transfer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
12 Appendix J: SC2000WP HP Service Portal Log-In Error 159
12.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
13 Appendix K: Wireshark 160
13.1 Wireshark Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

13.2 Wireshark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
13.2.1 Wireshark Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
14 Appendix L: Service Hints 174
14.1 Corrupted RAD Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

14.1.1 Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
14.1.2 Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
14.1.3 Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
14.2 AutoReport Message ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
14.2.1 Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
14.2.2 Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
14.2.3 Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
14.3 TRB Related Imaging Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
14.3.1 Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
14.3.2 Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
14.3.3 Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
14.4 Fault Error When Running PPM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
14.4.1 Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
14.4.2 Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
14.5 TEAC DVR Front Panel Buttons are Locked . . . . . . . . . . . . . . . . . . . . . . . . . . 188
14.5.1 Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
14.5.2 Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
14.5.3 Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
14.6 Hardware System Cooling Status Not Shown . . . . . . . . . . . . . . . . . . . . . . . . 189
14.6.1 Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
14.6.2 Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
14.7 WLAN Troubleshooting Reference Document. . . . . . . . . . . . . . . . . . . . . . . . 192
15 Appendix M: Maintenance Minder 193
15.1 Maintenance Minder Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

6 Table of Contents
15.2 Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
16 Appendix N: Kortek Monitor HDMI to DVI Converter 195
16.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

16.2 HDMI to DVI Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
17 Appendix O: Install Ferrite Core 198
17.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
18 Appendix P: MBM200 LED Status Indicator 199
18.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

18.2 MBM200 LED Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
19 Appendix Q: DVD Drive Troubleshooting 202
19.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

19.2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
19.2.1 Intial Troubleshooting Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
19.2.2 Test the Function in OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
19.2.3 DVD Drive Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
19.2.4 Correcting ID Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
20 Appendix R: Single Element Test (Transducer Test) 213
20.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

20.1.1 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
21 Appendix S: Disable Kortek Monitor Splash Screen 214
21.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

21.1.1 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
22 Changes to Previous Versions 215
22.1 Changes to Previous Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
23 List of Hazard IDs 217

Troubleshooting Guide 1 7
1.1 Purpose
A system can fail in a number of ways exhibiting various symptoms. Each case can have
unique circumstances relating to the failure. This document offers an approach to isolat‐
ing faults on the basis of the symptoms seen. To accomplish this, flowcharts can be used
to assist in diagnosing the system failures.
This document begins with a list of acronyms and basic troubleshooting steps, followed
by the normal boot sequence, and various troubleshooting techniques. Effective system
troubleshooting uses the ( Troubleshooting Flowcharts / Page 24) . It guides the user
through a series of functional tests and diagnostic suggestions.
1.1.1 Acronyms and Terms
Acronym/Term Definition
AC AC tray; also referred to as PSAC Tray
ADC Analog Control Doppler
aperture number of active transducer elements, or transducer width, dur‐
ing transmit or receive
apodization amplitude weighting function applied across the active trans‐
ducer aperture
beamformer electronics responsible for combining signals (receive or trans‐
mit) from each transducer element into a single acoustic vector
axial direction along the acoustic vector
B-mode two dimensional brightness mode display
BC-mode B-mode with a color flow ROI
BE backend or Backend Board
BMC Baseboard Management Controller
BP Backplane
BP-mode B-mode with power mode ROI
CB CW Beamformer Board
CDC Clock Doppler and Control
CLA transducer curved linear array transducer
CP Control Panel
CW or CW Doppler continuous wave Doppler

8 1 Troubleshooting Guide
DICOM Digital Imaging Communications in Medicine
ECG electrocardiogram
EM E Module
ensemble set of color flow vectors from a single direction used to estimate
flow
FOV field-of-view
FP Front Panel
IMGF Image Former
HDD Hard Disk Drive
HW Hardware
HW/HW IDD specifies signal characteristics of hardware-to-hardware interfa‐
ces
MBC Mother Board Carrier
MBM Mother Board Module
M-mode Motion Mode
MPE MP Extension
MPI Micro Pinless Interface
OCP Over Current Protection
OS Operating System
OVP Over Voltage Protection
LA transducer linear array transducer
PA transducer phased array transducer: element spacing is no greater than
half-wavelength
PPM Physio Module
PSM Power Supply Module
PW or PW Doppler pulsed wave Doppler
RAD Realtime Analog Data Control
RTC Real Time Controller
SAPP Spectral, Audio, Physiological Processor

SW Software
TRB Transmit and Receive Board
TGC time gain compensation
TSC Toyon Streaming Controller
Vortal Main image screen that includes the menu bars on left and right
and image area in the center.

1.2 Basic Troubleshooting Steps

1. Power up the system and ensure that the system boots to imaging mode with a func‐
tional ultrasound image.
2. If the system does not boot to imaging, refer to the ( Boot Sequence / Page 11) to
determine possible areas to diagnose and identify the symptom exhibited by the sys‐
tem
3. Use the service test tools to execute diagnostics and isolate the cause of the problem.
4. If diagnostics fail, refer to the Troubleshooting Flowcharts for diagnosis.
- If the diagnostic failure and the probable E Module board failure are related, then
determine which board needs to be replaced.
- If the two are not related, two boards may need to replaced; one to fix the diag‐
nostic problem and the other to fix the boot problem.
5. To remotely connect to the system via cRSP, refer to ( Remote Application Sup‐
port / US00-010.840.01).

1.3 Boot Sequence

The ( Tab. 1 Page 12) or ( Tab. 2 Page 15) illustrates the normal boot sequence for
the ACUSON SC2000TM ultrasound system software Rev 1.x and above and accompanying
system activities that occur during the boot sequence. The signal path for the boot se‐
quence originates from the control panel, goes to the backplane board, and then to the
MBM. The MBM boots up and also sends a power on signal to the PSM, and the rest of the
system gets power to boot.
When the AC power is first applied to the system and 5V-SB is present, the Baseboard
Management Controller (BMC) on the Mother Board requires 20-30 seconds to initialize.
During this time, the system status LED will blink, alternate between amber and green,
 and the power button functionality of the control panel is disabled, preventing the CPU
from powering up. Once the BMC initialization has completed, the status LED will stop
blinking and power button functionality is restored and can be used to turn on the sys‐
tem.
The table below has six (6) columns:

The first column, Time Line, indicates at what point in the boot sequence actions occur.
The second column, Action, indicates the user interface activities the user performs to
boot up the system.
The third column, External Indications, describes the external indications the user sees
during the boot sequence. This column is divided into two subcolumns. The first subcol‐
umn describes the external indications seen if the ACUSON SC2000 system Splash screen
is turned on, and the second column describes the external indications seen if the ACU‐
SON SC2000 system Splash screen is turned off.
The fourth column, Internal Board Indications, describes the normal board LED activities
that occur during boot up.
The fifth column, HW Actions, provides a description of the status of the E Module
boards, the FPD, and the CP Assembly during boot up.
The sixth column, SW Actions, shows the software boot sequence in its normal progres‐
sion.
The following table summarizes the boot sequence for the ACUSON SC2000 system.

Tab. 1 ACUSON SC2000 Power Up Boot Sequence - MBM3
Time Line Action External Indications Internal HW Actions SW Actions

Board Indica‐
If ACUSON If ACUSON tions
SC2000 sys‐ SC2000 sys‐
tem Splash is tem Splash is
turned ON turned OFF
(To turn off Kor‐
tek Splash
Screen, refer to
( Appendix
S: Disable
Kortek Moni‐
tor Splash
Screen / Pag
e 214))
Main Circuit MBM status LED MBM BMC initi‐
Breaker ON alternating in alization
PSM “AC OK “LED On
green/amber,
then solid green
10 seconds lat‐ CP Power switch back light flashing

1
er
T=0 Seconds Press Power On X5000XVN LED X5000XVN

from CP to red, blue, green, POST; BIOS set‐
power on the yellow are on tled;
system.
CPU boot device
(HDD or DVD);
Start OS;
Start Services;
Start ODT, firm‐
ware loading;
Start ACQ serv‐
ices;
Start Rendering
services;
Start ACQ UI;


Board Indica‐
(To turn off Kor‐
tek Splash
Screen, refer to
( Appendix
S: Disable
Kortek Moni‐
tor Splash
Screen / Pag
e 214))
T=~5 seconds FPD initializa‐
tion
RAD red LED RAD FPGA con‐

flashes figured by local
PROM
RAD green LED RAD PCIE ready

Monitor sends CR3/4 CR 6/7 are
out the “ACU‐ on (TSC PCTE
SON SC2000” Status, and PCIE
splash screen for Bridge Status)
about 300 sec‐
T=~45 sec‐ onds TR red LEDs are TRB FPGA are
onds On not configured
Intel blue screen BIOS Set
SIEMENS Splash OS Booting

screen
T=~60 sec‐ Windows screen Windows serv‐

onds ices
T=~120 sec‐ Black Screen

onds


Board Indica‐
(To turn off Kor‐
tek Splash
Screen, refer to
( Appendix
S: Disable
Kortek Moni‐
tor Splash
Screen / Pag
e 214))
T=~152 sec‐ Firmware load‐ TR red LEDs are TRB FPGA con‐ ODT starts
onds ing windows OFF figuration com‐
plete
System sends
T=~160 sec‐ out “ACUSON Fan speed high PSM Initializa‐ ODT ends
onds SC2000” Splash then low on the tion, and fan
screen, with pro‐ first time power set to nominal
gress bar. on after circuit speed.
breaker on
Windows Low level serv‐

ices, such as 4D
Review Service
T=~230 sec‐ CP back light Low level serv‐

onds flashes once, ices, such as
Display lights up. ACUSON
SC2000 UI
T=240 Sec‐ Patient Registration Screen Boot up com‐

onds plete
1. 10 seconds for CP power switch backlighting delay time is not tied with the MBM initiation step since CP receives its
power directly from PSM. This delay happens due to the behavior of the CP firmware.

Tab. 2 ACUSON SC2000 System Power Up Boot Sequence - MBM200

Board Indica‐
If System If System tions
Splash Splash
Screen is Screen is
(To turn off Kor‐
tek Splash
Screen, refer to
( Appendix
S: Disable
Kortek Moni‐
tor Splash
Screen / Pag
e 214))
Main Circuit S1200BTL LED1 MBM200 initiali‐
Breaker ON flashes red, LED4 zation
PSM “AC OK “LED On
flashes green. If
system is not
powered on,
LED1 will turn off
after 14 seconds
and LED4 will be
turned off after
24 seconds..
10 seconds lat‐ CP Power switch back light flash‐

er ing. The system can be powered
on. 1
T=0 Seconds Press Power On S1200BTL LEDs: LED2 indicates S1200BTL BIOS
from CP to motherboard POST;
LED1 is Off .
power on the voltages regula‐
CPU boot de‐
system. LED2 turns tors are func‐
vice;
green. tional. MBM200
LAN on. Start OS;
LAN LED blinks
green. Start Services;
Start ODT, firm‐
ware loading;
Start ACQ serv‐
ices;
Start Rendering
services;
Start ACQ UI;


Board Indica‐
Splash Splash
Screen is Screen is
(To turn off Kor‐
tek Splash
Screen, refer to
( Appendix
S: Disable
Kortek Moni‐
tor Splash
Screen / Pag
e 214))
T= ~1 Sec‐ RAD board Red ACD FPGA con‐
onds CR11turns off. figured by local
PROM
T = ~3 sec‐ S1200BTL LED4 LED4 indicates

onds and LED6 turn Motherboard
green. system status
ok. LED6 indi‐
cates ACB board
PCIe ready.


Board Indica‐
Splash Splash
Screen is Screen is
(To turn off Kor‐
tek Splash
Screen, refer to
( Appendix
S: Disable
Kortek Moni‐
tor Splash
Screen / Pag
e 214))
T =~5 sec‐ FPD initializa‐
onds tion, and splash
screen on.
T = ~6 sec‐ RAD green LED RAD board TSC

onds CR 3/4 CR 6/7 are and PEB PCIe
On. ready.
TR red LEDs are TRB FPGAs not

On. configured.
S1200BTL LED5 LED5 indicates

blinks amber. hard disk is ac‐
tive.
T = ~10 sec‐ S1200BTL LED3 LED indicates

FPD sends out
onds turns green. video is active
the “ACUSON
T=~16 sec‐ SC2000” splash S1200BTL beeps BIOS Setting
ond - ~ 30 screen. six (6) times.
seconds, de‐ (See Footnote 2
pending on below.)
duration of
standby. 2
T = ~34 sec‐ TRB0 red LEDS TRB0 FPGAs are

onds off. configured.


T = ~72 sec‐ T = ~95 sec‐ Black screen Computer BIOS Computer BIOS
onds onds. statrts.


Board Indica‐
Splash Splash
Screen is Screen is
(To turn off Kor‐
tek Splash
Screen, refer to
( Appendix
S: Disable
Kortek Moni‐
tor Splash
Screen / Pag
e 214))
T = ~75 sec‐ T = ~97 sec‐ Black screen Windows serv‐
onds onds ices
T = ~75 sec‐ T= ~97 seconds

onds
T = ~128 sec‐ T = ~151 sec‐ System sends CP back light Low lwevel serv‐
onds onds out the "ACU‐ flashes once. ices starts.
SON SC2000" Display lights up.
splash screen
with progress
bar.
T= ~130 sec‐ T = ~155 sec‐ Imaging Screen (also called Vortal) Boot up comple‐
onds onds ted.
1. 10 seconds for CP power switch backlighting delay time is not tied with the MBM initiation step since CP receives its
power directly from PSM. This delay happens due to the behavior of the CP firmware.
2. If the breaker has only been on for a couple seconds before the Power button is pressed, then it will be approximately 40
seconds until the beeps are heard. If the Power button is pressed after the breaker has been on for 30 seconds or more,
then the beeps will occur approximately 16 seconds after the Power button is pressed.
If errors occur during the following steps, use this table to identify which modules are re‐
sponsible. If necessary, contact the local UPTIME Service Center for help.
1.3.1 Viewing the Bootup Sequence

1. Power on the system. The system will start booting up.

2. As soon as the Progress bar is seen, move the mouse curser to the progress bar area,
at the far left side of the bar.
Fig. 1: Splash Screen -- Progress Bar Shown
3. Press and hold "CTRL+ALT", and press the "Select" key on the Control Panel. A small
window, “Startup Shutdown Monitor,” will be displayed. This will minimize the pro‐

gress bar splash screen so startup activity can be seen. Note that the splash screen can
be moved at this point by single clicking on it with the mouse and dragging it.
Fig. 2: Startup Shutdown Monitor Window
4. (Visible only for systems with SW before VA35A) Click "Show Processes". The detailed
system process list will be shown.
Fig. 3: Detailed System Process List
5. (Visible only for systems with SW before VA35A) Click "Show Processes" again. The
window will return to show the splash screen.

6. With the mouse cursor in the progress bar area, press "CTRL+ALT", and click "Select"
from the Control Panel. The display will return to the boot up screen. This will again
maximize the splash screen.
Fig. 4: Splash Screen -- More Advanced Progress Bar
1.3.2 Shortcut to Service Mode

1. Power on the system. The system will start booting up.
2. When the progress bar is shown, press and hold “Shift + F4” for three (3) seconds. A
message will be shown at left side of the window “Starting Service Portal...”.

Fig. 5: Service - Local Service
The Service Portal will be shown. Enter the service mode from here.

Troubleshooting Flowcharts 2 23
2.1 Troubleshooting Flowchart Overview

The system troubleshooting flowchart is designed so the main flowchart branches prompt
the user with questions which direct them to secondary flowcharts. These secondary
charts provide a logical implicational sequence to assist in identifying possible fault condi‐
tions.
2.1.1 Using the Flowcharts

Always start at the top of the flowchart. Any place on the flowchart which has an active
link will be noted with bold green text. As an example, a system does not boot correctly.
Do not go directly to the BOOTUP flowchart. First confirm power by checking the LEDs on
the Power Supply Moduel (PSM) and I/O modules. If these are all OK, proceed to the
BOOTUP flowchart by clicking on the “B,” which will link to the section of the flowchart
which deals specifically with BOOTUP troubleshooting. Follow the BOOTUP flowchart to
identify the fault and corrective actions.

24 2 Troubleshooting Flowcharts
2.2 Troubleshooting Flowcharts

Fig. 6: Main Diagnostic Flowchart

Fig. 7: Flowchart A - Power Diagnostics

Fig. 8: Flowchart B - Video Diagnostics

Fig. 9: Diagnostic Flowchart C -- Bootup

Fig. 10: Flowchart D - Power Diagnostics

Fig. 11: Flowchart D1 - Imaging Diagnostics

Fig. 12: Flowchart F - Power Diagnostics Continued

Fig. 13: Flowchart G - Power Diagnostics Continued

Fig. 14: Flowchart H -- Video Diagnostics, Continued

Fig. 15: Flowchart I -- Keyboard Diagnostics

Fig. 16: Flowchart J -- OEM Printer Diagnostics
Fig. 17: Flowchart K -- syngo Dynamics Diagnostic

Fig. 18: Flowchart L -- Fan Noise

Fig. 19: Flowchart M -- WLAN (Wireless)

Fig. 20: Flowchart N - DVD Drive

Fig. 21: Flowchart TS1 - Boot Up

Appendix A: Power System 3 39
3.1 Power Supply Module (PSM)

This section provides information for the Power System, which is comprised of the Power
Supply Module (PSM) and the 16-Output AC-DC Power Supply. The power system pro‐
vides power from AC main plug through DC connections to the system backplane.
3.1.1 Operating Modes

The power supply/system combination has four distinct operating modes.
n Standby or Power Off
n Power Up or Reset
n Run Mode
n Power Fail
Tab. 3 Operating Models
Mode Condition
Standby AC power plugged in, circuit break on, cooling fan in‐
side is operational, 5V standby output voltage on.
Supplies 5V to CP.
Power Off AC power plugged in, circuit breaker off, cooling fan
inside is operational, no output voltage.
Power Up Pressing the Control Panel button to power on, enable
voltage (Motherboard on first, then other parts of the
system are enabled).
Reset The Control Panel power button is held five (5) sec‐
onds to hard shutdown (SW shutdown last case would
not happen).
Run Mode After power up, all systems are operational and the
PPS (programable power supply sending voltage to
transducer head) are all operational.
Power Failure One element of the power supply fails.
3.1.2 Environmental Extremes

Both operating and no-operating environmental conditions are contained in the table be‐
low.

40 3 Appendix A: Power System
Tab. 4 Environmental Extremes
Operating Conditions Non-operating Condi‐

tions
Ambient Temp 0 - +50.0 Deg C -40.0 - +70.0 Deg C
Relative Humidi‐ 10 - 90% 10 - 95%
ty Non condensing Non condensing
Atmospheric 700 - 1060hPa 500 - 1060hPa
Pressure (525 - 795mmHg) (375 - 795mmHg
Altitude Up to 3050m Up to 5050m
3.1.3 Post Code Diagnostic LED Indicators

Eight LEDs are visible under the isolated accessory outlets on side of the power supply.
The LEDs are labeled and illuminate when the supply has latched off due to OVP or OCP
on outputs as follows:
Tab. 5 Status Indicators
Label Latch Off Due to... Color

AC Main AC Voltage greater than min.; lights in any operating Green
mode
OT Over Temperature Red
COC Clean Over Current Red
DOC Digital Over Current Red
ACC Accessory power is enabled ON Green
ACCF Accessory Fault Red
COV Clean Over Voltage Red
DOV Digital OVer Voltage Red
These LEDs shall unambiguously show the cause of the shutdown whether it occurs from
“Run mode” or at “Startup”.

Fig. 22: LED Status Label
 Power Supply LED Status “OK” means 2 green LEDs. Any other condition is “Not OK’.
3.1.4 Reset Following Shutdown

If the power supply latches into Fault shutdown state, it shall return to normal operation
only after the fault has been removed and the AC Main or Main breaker has been cycled
OFF/ON with a minimum OFF time of one second.

3.2 Electrical
3.2.1 AC Input Line

Tab. 6 AC Input Line Operation Range
Parameter Minimum Maximum Unit

Vin (230 VAC) 85 265 VAC rms
Vin Frequency 47 63 Hz
3.2.1.1 AC Input Over Current Protection

The PSM provides a primary 20A circuit breaker for input over-current protection to pre‐
vent damage of power supply and to meet product safety requirements.
3.2.2 AC Output for Gel Warmer

The PSM includes a small transformer that provides an output of 12VAC ±20% at up to 2.0
Amps for the Gel Bottle Warmer. The source (primary) voltage is derived from Accessory-
voltage.
3.2.3 Over Temperature Protection

The power supply includes an over temperature protection sensor, which trips and shuts
down the power supply at a preset temperature point. The protection is latching and re‐
ports via the PSS_PFW connector. The over temperature is reset by removing AC power
for one (1) minute minimum. Physically unplug the power cord from the wall.
3.2.4 DC Outputs
3.2.4.1 DC Voltage Regulation and Characteristics

The DC output voltages must remain within the regulation ranges shown in the table be‐
low, under all line, load, and environmental conditions.
Clean/DIgital Outputs
The sum of all errors shall be less than “Min -> Max” values in Table 4. Individual contribu‐
tors shall not exceed the following limits:
n Voltage setpoint accuracy; refer to table below
n 0.5% for a temperature range of 25°C ± 25°C

n Line regulation of 0.2% over AC input range and frequency as shown in

n Load regulation of 0.5% over “Min Load” to “Max Load” load range Table 6.
n DC Cross load regulation of 0.2%
Tab. 7 DC Output Voltage
Output Setpoint (1) Min. (V) Nom. (V) Max. (V) Remote OVP (3) OCP (3)
Sense
Digital
P2V5_Digital 1% +2.43 +2.50 +2.57 Yes Latched Latched
P5V1_SB 1% +4.95 +5.10 +5.25 Recovers
P12V_Digital 1% +11.83 +12.20 +12.57 Latched Latched
P12V_Per 1% +11.83 +12.20 +12.57 Latched Latched
Fan Voltage(2) 5% +12.70 Variable +25.50 Non-latch‐

ing
Clean
N106V_Clean -1/+3% -102.82 -106.00 -111.30 Limit (4) Recovers
N12V_Clean 1% -11.64 -12.00 -12.36 Latched Latched
N5V7_Clean 1% -5.53 -5.70 -5.87 Latched Latched
P2V3_Clean 1% +2.23 +2.30 +2.37 Yes Latched Latched
P5V5_Clean 1% +5.34 +5.50 +5.67 Yes Latched Latched
P13V_Clean 1% +12.61 +13.00 +13.39 Latched Latched
P106V_Clean -1/+3% +102.82 +106.00 +111.30 Limit (4) Recovers
PPS
VXMT (2) 2% +30.00 Variable +210.00 Recovers
Notes:
1. Setpoint is percent of Nom.
2. Setpoint is percent of control voltage.
3. Resistor changeable setpoint.
4. Limit to maintain safe operating condition. Must attempt restart every 1 to 2 seconds.

Latched: the power supply must be power cycled to enable it to go to normal function
again; the circuit breaker turns off. Wait at least one (1) minute before powering up
again.
 Non latch: if the voltage fails, the system will not shut down automatically. This protects
the system from fan noise generation.
Recovers: it will not kill the power supply and will recover once the issue has been re‐
solved.
Tab. 8 DC Output OVP/OCP Protection Matrix
Output Name Nominal OVP Range Max Load OCP Range

Voltage (1,2,3) (4,5)
Digital Latched
P2V5_Digital + 2.5V 115% - 140% Table 6 115% - 150%
P5V1_SB +5.1V Table 6 110% - 200%
P12V_Digital + 12V Table 6 115% - 200%
P12V_Per + 12V Table 6 115% - 150%
Fan Voltage + 12.70V - Table 6 115% - 150%

25.50V
Clean Latched
N12V_Clean - 12V 115% - 135% Table 6 115% - 150%
N5V7_Clean - 5.7V 115% - 135% Table 6 115% - 150%
P2V3_Clean + 2.3V 115% - 140% Table 6 115% - 150%
P5V5_Clean + 5.5V 115% - 135% Table 6 115% - 150%
P13V_Clean + 13V 115% - 135% Table 6 115% - 200%
Digital Recovers
P106V +106V < 120% (6) Table 6 110% - 150%
N106V +106V < 120% (6) Table 6 110% - 300%
PPS

Output Name Nominal OVP Range Max Load OCP Range

Voltage (1,2,3) (4,5)
BEHAVIOR AT PROTECTION 1. In the case of a Latched OVP fault or OCP fault (Table 5), the
PSM shuts off all outputs (except P5V1_SB). Control signal
PS_PFW* is asserted.
2. Lights LEDs identifying the cause of the shutdown.
RESET METHOD Main AC is removed for a minimum of 1 second.
Notes:
1. % of Nominal Voltage except Fan_Voltage use max (28V).
2. The OVP sense circuitry and reference must be separate and distinct from the regula‐
tor control circuitry and reference. No single point fault should cause an OV (Over
Voltage) condition on any outputs.
3. If the DC output has Remote Sense capability, the OVP monitor must sense the load
voltage, the same voltage seen by the normal remote sense.
4. Initial Turn on into system load and capacitance will not cause an OCP.
5. Base on “Max Load” Table 6.
6. The P106V_Clean and N106V_Clean outputs are designed such that a short in the ser‐
ies regulator can not cause the output to exceed 120% of rated voltage (127 VDC).
Tab. 9 DC Output Loading Plan
Output Min. Load Op Load Max. Max. Transient Transient Overshoot

(1) (Amps) Load Power Load (2) Response (Volts) (4)
(Amps) (Watts) (Amps) (3) (Volts)
Digital
P2V5_Digital 10% 40 42.5 106 30% 3% 5%
P3V3_Digital 10% 26 32 106 30% 3% 5%
P5V1_Digital 10% 16 20 102 30% 3% 5%
P5V1_SB (5) 0% 2.5 4.0 20 50% 3% 5%
P12V_Digital 10% 20 32 384 50% 3% 5%
P12V_Per (6) 10% 10 12 144 50% 3% 5%
Fan Voltage (7) 50% 2.5 4 48 50% 5% 10%
Clean
P2V3_Clean 10% 10 12 28 30% 3% 10%
P5V5_Clean 10% 36 40 220 30% 3% 5%
N5V7_Clean 10% 6 7.5 43 30% 3% 5%

Output Min. Load Op Load Max. Max. Transient Transient Overshoot

(1) (Amps) Load Power Load (2) Response (Volts) (4)
(Amps) (Watts) (Amps) (3) (Volts)
P13V_Clean 10% 3.25 3.5 46 30% 3% 5%
N12V_Clean 10% 3.25 3.5 42 30% 3% 5%
P106V_Clean 0% .035 0.05 5 50% 5% 5%
N106V_Clean 0% .055 0.05 3 50% 5% 5%
PPS
VXMT 0 (180 W) (200 W)
Total Power (1200 W) (1500 W)
Notes: Total combined operation load output is < 1200 W.
1. % of Op (Output) Load
2. % of “Max Load”, step load from “Max Load” to (“Max Load” - “Transient Load%” then:
step load from (“Max Load” - “Transient Load%” to “Max Load”
Period 100ms, Transient load slew rate is 1A/iSec.
3. % of voltage output values before “Transient Load”.
4. Overshoot
a. Upon application or removal of Vac in, or assertion/de-assertion of PS_ON*.
b. Voltage of opposite polarity shall not be present on any output during turn on or
turn off.
c. The overshoot must not create an OVP/OCP Fault.
5. Supports Current Transient of 2.5A of 500ms max.
6. Starting surge of 3 amps for 8 seconds.
7. Starting surge on Fan_Voltage is an additional 10A for two seconds, due to fan mo‐
tors. The output is L-C filtered. Filter component values of approximately 240uH and
10000uF (Comer frequency = n100Hz) should be adequate. total output power will
not exceed 45W.

3.3 Programmable Power Supply (PPS)

The Programmable Power Supply (PPS) supplies high voltage at 0-200W average to the
system. It is a high voltage, regulated, regenerative (two quadrant) DC switching supply
capable of quickly changing its output voltage between different values in the program‐
mable range of 0-255 volts (30-210V used).
 The PPS uses a charge pump between input and output capacitors to effectively reuse
charge and reduce power consumption.
The output is programmable via a 10-bit serial DAC between 0 and 255V. The active
range is + 30V to + 210V. Outside of the active range PPS specification is not specified,
however DAC codes below 30V must result in 30V or less output, DAC codes above 210V
must result in 210V or greater output.
 It is desirable to extend range beyond active range but not mandatory. Specification may
be de-rated outside of active range.
For interleaved imaging, the PPS is able to jump between any two output voltages in less
than 800us (in active range). Interleaving may occur at up to a 60Hz rate. A minimum of
time (about 15 percent) is spent changing output voltages, leaving 85% available for
transmitting and receiving ultrasound information. To accomplish this, the PPS must
source and sink approximately 26A for 1ms, far in excess of its "long term" current limit,
repetitively at up to a 60Hz rate.
The PPS input is of 340VDC. All switching of the PPS is synchronized to an external clock.
 Power down the system completely before setting the switch for the OEM power outlet.

3.4 Power Usage by FRU

The following table shows if a voltage is present at a connector. It does not mean that the
supply is used by the listed hardware.
Tab. 10 FRU Voltage
Digital
2.5V 3.3V 5.1V 5.1V Stdby 12V 12V_Per Fan
(5V) (5V)
CP x x
Fan Tray x
FPD x x
Gel Warmer
MBM x x x x
MPI x x x
PPM x
RAD x x x
TRB0 x x x
TRB1 x x x x
TRB2 x x x
TRB3 x x x
Clean
-106V -12V -5.7V 2.3V 5.5V 13V 106V
MPI x x x x x x
RAD x x x
TRB0 x x x x x x
TRB1 x x x x x x x
TRB2 x x x x x x
TRB3 x x x x x x

PPS Accessory
Vxmt
MPI x
TRB2 x
TRB3 x
Gel Warmer x
Accessory Outlets x

3.5 PPS Specifications

Output
Voltage Active Range: 30V to 210V programmable in 0.25V steps (10bit DAC).
Power: 200W maximum at any output voltage
Current Limit: Long term: 120% of rated current at any given output voltage
(amp time product is 400A ms). This is a non-latching function
with recovery when returned to over-current condition is re‐
moved.
Programmable from 0 to 7A in 7ma steps (10 bit DAC).
Note 1: Programmable current limit shall be blanked during slew
period of voltage reprogramming. Current during slew period
shall not exceed +/- 30A.
Note 2: It is the responsibility of the ultrasound system software
to manage programmed current limit based on output voltage.
Current limit must be set to not exceed 200W PPS power maxi‐
mum rating.
Program Speed: Programs up or down between Vout minimum and Vout maxi‐
mum in less than 800us including DAC programming and transi‐
tions time under maximum loading conditions
Program Rate Limit: Programming may occur at up to a 60Hz rate.
Absolute Accuracy: ± 2% voltage; ± 5% current limit
Line Regulation: < 0.5% at supply output connector.
Load Regulation: < 1% at supply output connector.
Stability: Supply to be stable for output currents from zero to full load; also
for zero to full load capacitance (Max=60uF).
Ripple Energy per For frequencies 10Hz – 99.9KHz, with at minimum load capaci‐
Tone: tance (Min=30uF) and input ripple on the +300V less than 32mv/
tone, the PPS shall have less than 2uv/tone on Vout at 30v out.
Broadband Noise: For frequencies 10Hz – 99.9KHz, with a minimum of 30uF of load
capacitance and Vout = 30v; Broadband noise on Vout will be less
than 1uv/root Hz

Appendix B: Service Software Diagnostics 4 51
4.1 Diagnostic Test Tools

To access the syngo diagnostic tests, a site-specific service access key Level 7 is needed.
Service access keys for the ACUSON SC2000 system are based on the system serial num‐
ber. The user who requires a Service key obtains it through Service. The Service Authenti‐
cation window appears.
1. From the Imaging Screen, put the mouse over the wrench icon in the upper-right-
hand corner. From the menu, select Service Portal. The service Authentication win‐
dow appears. Log in to the Local Service screen.
Fig. 23: syngo Service Login Screen
2. Enter the service access key and click OK. The Service access key is a 20-digit alphanu‐
meric password. The first 14 digits are placed in the first field and the last six are
placed in the second field. Clicking the Set as Default box will save only the first 14
digits upon reboot. The final six must be entered manually after each entrance to the
local service page. If the Set as Default box is not checked, the entire access key must
be re-entered on reboot.

52 4 Appendix B: Service Software Diagnostics
3. Select Diagnostics from the Service Home window.

Fig. 24: Diagnostics Selection Shown

4. Select one test from the LegacyTestTool, SignalPathControl, EnhancedSignalPath,

PowerTemperature,TransDiagTests, or FRU Isolation to perform the service diag‐
nostic test.
Fig. 25: Diagnostics -- Test Tools

5. The Transducer Warning Message appears reminding the user to remove any trans‐
ducers from the ACUSON SC2000 system prior to running any diagnostics. Click OK on
the message to continue.
Fig. 26: Transducer Warning Message
6. The Legacy TestTools window allows access to higher level FRU tests, including the E
Module board level tests (transmit, receive, memory and power supply), Control Panel

test (control panel button and self test), and Power Supply (PSM) test. In addition, it
allows access to conduct a System Level Diagnostics and Confidence Check.
Fig. 27: Diagnostic Selection Window

7. Select the appropriate test by clicking the desired box(s) and click Start to run the
tests. An Estimated Time counter shows the approximate time needed to complete
each diagnostic test. The counter will count down during the tests.
Fig. 28: Legacy Diagnostic Selection Window
8. The system will automatically check to see if imaging is turned off. If not, the system
will switch off imaging. A message will be shown in the bottom left corner of the win‐

dow indicating that imaging is shutting down. The test(s) selected will then proceed
automatically, and the time counter for the test will begin.
Fig. 29: Diagnostics -- Shutting Down Imaging
Some test timers may not accurately display remaining test time. For example, the timer
 may count down to zero, then reload to 1:58 and continue the countdown. This cycle
might continue again. This will be fixed in later SW revisions.

9. After the tests are completed, scroll to the bottom of the scroll box and check the sta‐
tus of the tests.
Fig. 30: Legacy Diagnostic Selection Window - Check Status Shown

10. If the test fails, a Test Execution Summary of the failure can be reviewed by clicking
the Details button at the bottom of the window.
Fig. 31: Test Execution Summary Window
4.1.1 Test Summary and Test Results

The executed tests will produce a series of results which can be found in the Report Files
area. To display this information:
1. In the upper right corner, select Reports. This will display the Report Files page.
2. Click Test Results to display a directory of results.
3. Find and click Test Results.htm in the Hierarchal listing to show a detailed report
of the test, which may be used for further troubleshooting.
4. If multiple TestResults.htm items appear in the log, use the date and time to de‐
termine which summary is the most recent.
 If the E Module test or any of the board tests fails, scroll through the test results to iden‐
tify which module/board is the root cause.

5. A brief summary of the test results can also be found in TestSummary.
If the first time the user clicks on the Summary File rather than the Test Results file, due
 to the sync issue, the Summary File may not be found. Select the Test Results file first,
then select the Summary File. The Summary File will be displayed properly.
A total of 10 Test Report files will be maintained -- five with details in html format, and
 five in summary. If a new test report arrives, the oldest file will be automatically re‐
moved. Those Test report files are included in SaveLog under \SaveLog\ServiceDiagRe‐
sults.
In rare cases, the Test Summary may not be found. This is due to a delay in generating
 the report file when it is large. If that happens, just wait for a few minutes, then select
the Test Summary.
6. To shutdown the system, click the Shutdown System button. To restart the system,
click Restart System.
Fig. 32: Test Execution Summary -- Shutdown and Restart Buttons

4.1.2 Power Temperature

Fig. 33: Power and Temperature Monitor
The Voltages and Temperature of internal components can be tested using this window.
The following components can be tested:
n Power Supply Module (PSM)
n RAD Board
n TRB Boards
n MPI Board
n PPM
n Control Panel
 Do not select ALL TRBs at one time. Selecting all will yield errors. Select TRB 0, 1, and/or
2, only.
To run the tests, perform the following steps:
1. Put a check beside each item to be tested, then click Start.

2. There will be a notice in the bottom banner saying “Imaging Shut down in Progress...”

3. The test will start, and the Total Time of the test as well as Remaining Time will be
displayed.
4. At the completion of the test, the test results (PASS/FAIL) will be displayed in the Re‐
sult: field at the bottom of the page.
5. To see details of the test results, click the Details button. The Test Execution Sum‐
mary window will be displayed.
Fig. 34: Power and Temperature Monitor Test Summary Screen
6. Choose the type of test results desired to be seen. Options are:

Fig. 35: Power and Temperature Monitor Test Results Options
Note that previous results can be chosen so that current results can be compared with
past values, to note trends or discrepancies.

7. To return to the previous screen, click the Back button.

To Save the results to file, click Save.
To Shutdown the system, click Shutdown System.
To Restart the system, click Restart.
Note: Due to the limitation of the test script, if the test failed at the first attempt, this
 could be a false failure. In case the test failed at the first attempt, perform the test again.
If it fails again, this will be a true failure.

4.2 Diagnostic Test Descriptions

Fig. 36: Diagnostic Selection Window
This section describes what board or part is tested when a particular Diagnostic Test is se‐
lected. Also, minimum hardware required for each test is provided.
4.2.1 Legacy Test Tools

Legacy Test Tools is the same set of tests available in earlier SW versions. Except for the
Control Panel section, all other tests have been covered in the “TX_RX” and “Power and
Temperature Monitoring” screens.
4.2.1.1 System Confidence

System Confidence tests the system without a Physio or Control Panel present.
The test starts by checking to see if the TRB boards are installed or not. If all TRBs are in‐
stalled, it continues with MPI: reference power, memory and interface tests; with RAD:
memory and reference power tests; with TRB slot 0/1/2: RAM, Receiving, Transmit, and
monitoring power and temperatures.

This test requires the RAD board, thee (3) TRB boards, four (4) MPE boards, and MPI board
installed.
4.2.1.2 System Level Diagnostics

System Level Diagnostics test the entire system with the Physio Module and Control Panel
installed.
The test starts with checking to see if three (3) TRB boards and Physio Module are instal‐
led or not. If all are installed, it continues with Control Panel for Button and CP self
tests; with MPI: reference power, memory and interface tests; with Physio Module: volt‐
age monitor and init test; with RAD: memory and reference power tests; with TRB slot
0/1/2: RAM, Receiving, Transmit, and monitoring power and temperatures;
This test requires that all hardware is installed and operational.
4.2.1.3 Control Panel
Control Panel Button

This test launches the CP button test., which is a manual interaction between the tester
and the system. This test cannot be run remotely, because interaction with tester is re‐
quired.
Control Panel Self Test

This test launches the CP status test
4.2.1.4 MPI Test

The MPI Test requires the RAD board, (3) TRB boards, four (4) MPE boards, and MPI board
installed.
MPI Interface
The test starts with initialization of the MPI FPGA to set it to acknowledge state. RX tests
on MPE calnode for RX gain for all channels; then it runs the TX tests on MPE for all chan‐
nels; then it obtains the MPI P/N.
MPI Memory
The MPI Memory test starts with initializing the MPI, then tests the MPI Data Bus and Reg‐
isters.

MPI Ref/Power
The MPI Ref/Power test starts with the initialization of the MPI, then displays the fix Volt‐
age; displays the switched Voltage; displays the switched Voltage of MP1/2/3, and dis‐
plays the temperatures.
4.2.1.5 TRB Tests

TRB Test requires RAD board, four (4) MPE boards, MPI board, and all lower numbered
slots have TRB(s) installed.
TRB Transmit
TRB Transmit test starts with a check to see if the TRB 0/1/2 board is installed or not. If
installed, the test then runs the TRB analog transmit test for the TRB in that slot number. .
TRB Receive
TRC Receive test starts with a check to see if TRB 0/1/2 board installed or not. If installed,
the test then runs TRB analog B mode receive gain test for each channel for the TRB in
that slot number.
The TRB Receive Test also tests the analog Doppler signal Receive path from the TRB to
the RAD South. This test uses MPE cal node, and TRB0 channels 4 to 63; TRB1 channels 64
to 127; TRB2 channels 128 to 191.
TRB Memory
The TRB Memory test starts with a check to see if TRB 0/1/2 board is installed or not. If
installed, the test then runs TRB RAM test for the TRB in that slot number.
TRB Ref/Power
TRB Ref/Power test starts with a check to see if TRB 0/1/2 board is installed or not. If instal‐
led, the test then runs TRB voltage monitor and temperature monitor test for the TRB in
that slot number. Voltage and then temperature are checked against low/high limits.
4.2.1.6 RAD Tests

RAD Tests requires RAD board, (3) TRB boards, four (4) MPE boards, and MPI board instal‐
led.
RAD Memory
RAD Memory test starts with checking to see if TRB 0/1/2 board is installed or not. If instal‐
led, then the test runs forced diag initialization, then it tests RAD South and North.

RAD Ref/Power
RAD Ref/Power test starts with a check to see if TRB 0/1/2 board is installed or not. If in‐
stalled, the test then runs RAD South voltage monitor and temperature monitor test, then
RAD North voltage monitor and temperature monitor test. Voltage and temperature are
checked against Low/High limits
4.2.1.7 PSM Ref/Power

PSM Ref/Power test starts with initializing the PSM, then runs voltage monitor and tem‐
perature monitor test. Voltage and temperatures are checked against Low/High limits.
4.2.2 SignalPathControl
SignalPathControl tests requires that a RAD board, four (4) MPE boards, an MPI board, and
all lower numbered slots have TRB(s) installed.
Fig. 37: SignalPathControl Screen
The tests are structured from the most basic to most complex. Select the test(s) to exe‐
cute. Execution of tests will be carried out starting with the most basic test in the selec‐
tion, but not necessarily in the order of selection.

While executing the selected chain of tests, the system will stop the execution of the test
when a first failure is reached and the results will be reported.
4.2.2.1 TRB Test

For TRB test, by default the TRB0 tab (Board) is checked, and TRB3 is blocked for future
use.
The Transmit and Receive test(s) of TRB{0…3} can be run independently. TRB {0…3} have
checkboxes. Check any and all of the checkboxes to run the same tests on one or more
TRB(s). If any TRB board is not available, the corresponding TRB check box(s) is dithered.
4.2.2.2 MPE Test

For MPE test, only one MPE box is provided. When the MPE checkbox is checked, the se‐
lected TRB test will also be carried out. For example, if TRB0 and TRB1 are checked with
some test selected (Tx_Local, Rx_Local..) while MPE is selected, then "TRB0 Transmit Local
Path", "TRB1 Transmit Local Path", "TRB0 Receive Local Path" and "TRB1 Receive Local Path"
will run along with TRB0-MPE path and TRB1-MPE path.
4.2.2.3 MPI Test

For MPI test, MP1, MP2, and MP3 are available to test port number 1, 2 and 3.
4.2.2.4 RAD Test

For the RAD test, the RAD Doppler Receiver Serial test can be selected. Other RAD tests
will be available in the future.
4.2.2.5 PPM Test

For PPM test, PPM Local will be selected alone. The test will be executed independently.
4.2.3 EnhancedSignalPath
EnhancedSignalPath adds additional interactive tests, and provides a detailed interactive
location of failures.

Fig. 38: Enhanced Signal Path
Fig. 39: Enhanced Signal Path Test Path
To run these tests effectively requires some knowledge of hardware; test cases can be in‐
terdependent and a specific test sequence is required.
To use the Enhanced Signal Path UI, it is important to note with following:

1. Since the flow of control is from left to right in the diagram above, the boards need to
be tested in order from left to right.
 This statement is true for ( Fig. 39 Page 69). For the actual UI, the flow is right to left.
2. It is important to note that the FPGA on the MPI board controls upstream communica‐
tion. Failure in the MPI (FPGA) may give the appearance of Rx/Tx failure on the TRB’s.
The MPE board very infrequently fails.
Fig. 40: Enhanced Signal Path Test Order Sequence
Usually if any partial board test fails the board needs to be replaced; however, in case of a
Control Panel (CP) failure, check cabling.
In case of RAD failure, if the RAD and everything below fails, the root cause is likely to be
the mother board or the RAD.
In case of TRB’s failure, run the tests in the order indicated in ( Fig. 40 Page 70).
n If tests in Block 1 fail, replace the specific TRB.
n If tests in Block 3 fail, replace the specific MPI.

n If the same test fails on all TRBs, exchange the RAD.

n If tests on only one TRB fail, replace the TRB.
In case a PPM failure cannot be fixed by replacing the PPM,

n then replace the RAD.
n If that does not help, replace the MPI.
n If that does not help, replace the MPEs.
n If that does not help, place the backplane.
 In any board replacement, ensure to watch for bent pins.
4.2.4 Power and Temperature Monitoring

Power and Temparature Monitor test interactively checks the power voltage and tempera‐
ture on each major FRU via SMBus. It can quickly locate total board failures.
Fig. 41: Power and Temperature Monitor

Fig. 42: Power and Temperature Monitor -- Test Order Sequence
For the proper sequence of executing the Power/Temperature test, refer to

( Fig. 42 Page 72).
Replace the board with a failing test, but if all tests failed at the same time, replace the
Motherboard Module only, then repeat the same test.
These tests are limited to power and temperatures only,. The board may have a complex
failure which will not be detected here.
4.2.4.1 PSM Power/Temperature

Via SMBus 6. The test starts with initializing the PSM, then runs the voltage monitor and
temperature monitor test. The voltage and temperature are checked against low/high lim‐
its.
4.2.4.2 Control Panel Power/Temperature

Via SMBus 7.The test starts with the initialization of the Control Panel, then runs the volt‐
age monitor and temperature monitor test. The voltage and temperature are checked
against low/high limits.

4.2.4.3 MPI Power/Temperature

Via SMBus 8. The test starts with the initialization of the MPI, then the fix voltage is dis‐
played, followed by the switched voltage, then the switched voltage of MP1/2/3, and fi‐
nally the temperatures are displayed.
4.2.4.4 PPM Power/Temperature

Via SMBus 8. The test starts with the initialization of the PPM, then the fix voltage is dis‐
played, followed by a display of the temperatures.
4.2.4.5 TRB Power/Temperature

Via SMBus 0/1/2/3/. The test starts with checking to see if TRB 0/1/2/3 board is installed or
not. If installed, then the TRB voltage monitor and temperature monitor test is run for the
TRB in that slot number. The voltage and then temperature are checked against low/high
limits.
4.2.4.6 RAD South Power/Temperature

Via SMBus 5. The test starts with checking to see if TRB 0/1/2/3 board is installed or not. If
installed, then the RAD South voltage monitor and temperature monitor tests are run.
4.2.4.7 RAD North Power/Temperature

Via SMBus 4. The test starts with checking to see if TRB 0/1/2/3 board installed or not. If
installed, then the RAD North1 voltage monitor and temperature monitor test are run, fol‐
lowed by the RAD North2 voltage monitor and temperature monitor test. Voltage and
temperature are checked against low/high limits.

4.2.5 Transducer Diagnostic

Fig. 43: 4Z1c Transducer Diagnostic
The Transducer Diagnostic tests the health of the 4Z1c Transducer. The diagnostic tests
for array healthiness and coolant status for the transducer. A report is generated and in‐
cluded in the Savelog.zip file. The transducer can be checked remotely.
The test reports can be used for comparison, and only the same type of test can be used
for comparison. The test reports are named with "PS" for Port Selection,"DE" for Dead Ele‐
ments, and "CS" for Coolant Status.
The Transducer Diagnostic tests can only be performed on an MPI5 board. If the system
 does not have the MPI5 board, (MPI5 Board M/N 10434283 is included in the Service
Spare Part M/N 10040600 rev. 08) these diagnostic tests cannot be performed. The MPI5
board has been implemented in forward production since January 19, 2010.

Fig. 44: MPI Part Number -- MPI5 is P/N 10434283
Each 4Z1C Dead Elements Test and Coolant Status Test will run for about 30 minutes,
 and there is no "Abort" status available during the test. Do NOT switch off the system
during the transducer test!
4.2.5.1 Dead Element Test

The Dead Element Test Report will display the dead elements in a matrix, and the DE
(Dead Element) matrix map will be used by the system software to control the transmit
and receive during the imaging.
The new Dead Elements will be shown as red pixels on the map. If more Dead Elements
appear in a specific area, such as the center, it could be the reason that the image quality
is degrading. If DEs appears at an edge or corner, it is a good indication that the transduc‐
er array has been impacted in those areas.
There is now a quantity standard for the FAIL result of the Dead Element test. See the
screenshot below.
The dead element matrix is evaluated for clusters of dead elements – clusters in the mid‐
dle of the transducer array have higher weight.
(Software Version 3.0 and above) The 4Z1C dead element tests now shows the result if
the transducer is acceptable for clinical use or not. This information along with the trans‐
ducer serial number can be found in the Details window after the test is run.

Fig. 45: Dead Element Test Comparison
Fig. 46: 4Z1c Transducer Element Locations

4.2.5.2 Coolant Status Test

During the Coolant Status (CS) test, there may be a high frequency sound emitted from
the transducer head. This is normal. During the CS test, the system measures the temper‐
ature of the transducer periodically. If the temperature does not go over the threshold,
the test will PASS. This indicates that the cooling system works properly. If the test FAILS,
it indicates that there is not enough coolant to cool the transducer head effectively, and
this transducer needs to be replaced or repaired.
There is no matrix or map in the CS test report at this moment. See the screen shot be‐
low.
Fig. 47: Coolant Status Test

4.2.5.3 Z6Ms TransDiag Tests
Fig. 48: Z6Ms Transducer Diagnostic Tests
Z6Ms Transducer Diagnostics Tests provide Dead Element, Power, and Pulse Echo testing.
This test menu also includes the ability to perform a Firmware upgrade to the transducer
if required.
Ensure that the transducer element head is clean before performing the tests. Gel or any
other material will cause false failures.
Test Procedure:
1. Attach the Z6Ms Transducer.

2. Remove all other transducers.
3. Clean the element head.
4. Click the connected port (Left Port [MP-1], Middle Port [MP-2], or Right Port [MP-3]).
 The Z6Ms Transducer is listed in the Port as Cougar.

5. Click Dead element Testing, Power Testing, or Pulse echo Testing.
 Only one (1) of the tests can be performed at one time. The system must be rebooted
between tests.
6. Click Start.
7. When the test is complete, the results will be displayed (Pass or Fail).
Fig. 49: Result: Pass or Fail
 The Dead element Testing, Power Testing, or Pulse echo Testing cannot be tested in se‐
quence. The system requires a boot between each test.
8. Click Details for complete diagnostic information.

9. Click Restart System to reboot the system.
10. When the system reboots, perform steps 4 through 9 for the remaining two (2) tests.
11. When testing is complete the test results can be saved to a USB Flash Drive.
 Results are also included in the Savelog.
Saving the Test Results
1. Place a USB Flash Drive in one (1) of the Control Panel USB ports.
2. Click Details, and then click Save. The Save dialog will be displayed.
Fig. 50: Details > Save
3. Click Save As from the Save dialog drop down button. A Windows Explorer menu will
be displayed.

Fig. 51: Save Dialog > Save
4. In the Windows Explorer menu, navigate to the USB Flash Drive and click Save.
Fig. 52: Windows Explorer > Save
5. Remove the USB Flash Drive.

6. Click Restart.

4.2.5.4 Passive TransDiag Tests
Fig. 53: Passive Transducer Diagnostics Tests
Passive Transducer Diagnostics can be used to test every transducer in the system with
the exception of the 4Z1C and Z6Ms transducers. This test can also be performed remote‐
ly.
Passive Transducer diagnostics are available on systems at VB10C and higher with a Level
7 Service Key.
Ensure that the transducer element head is clean before performing the tests. Gel or any
other material will cause false failures.
Test Procedure:
1. Attach a transducer.
2. Remove all other transducers.
3. Clean the element head.
4. Click the connected port (Left Port [MP-1], Middle Port [MP-2], or Right Port [MP-3]).
5. Click Clean lens.
6. Type the transducer serial number.
7. Click Start.
8. When the test is complete, the results will be displayed (PASS or FAIL).
9. Click Details for complete diagnostic information.

10. When testing is complete the test results can be saved to a USB Flash Drive.
 Results are also included in the Savelog.
Saving the Test Results
1. Place a USB Flash Drive in one (1) of the Control Panel USB ports.
2. Click Details, and then click Save. The Save dialog will be displayed.
Fig. 54: Details > Save
3. Click Save As from the Save dialog drop down button. A Windows Explorer menu will
be displayed.
Fig. 55: Save Dialog > Save

4. In the Windows Explorer menu, navigate to the USB Flash Drive and click Save.
Fig. 56: Windows Explorer > Save
5. Remove the USB Flash Drive.

6. Click Restart.
4.2.5.5 FRU Isolation

The FRU isolation test is an easy to use, fully automatic execution of existing test scripts in
predefined order. The test will be terminated when first failure is found, so it will not find
all failures at once.
Individual items can be checked or unchecked so that not all tests will have to be per‐
formed (SW Version 3.0 and above).
The FRU isolation test will continue to fail at the same place even if a failed board is re‐
placed if the actual issue is downstream or upstream.
The estimated time to complete the test is 70 minutes.
If the test failed, the FRU will be displayed in a Red color; if the test passed, the FRU will
be displayed in a Green color. All FRUs for which the test has not yet been run, will be
displayed in Yellow color. If the test is in execution, the FRU will be displayed in a Blue
color. Since there are multiple TX boards present, if the TX board has failed, refer to the
running scripts to determine which TRB failed.

Fig. 57: FRU Ioslation Test
In case any hardware failure is suspected, run the Power Temp Tests first to get a rough
idea where the failure might be, then run the EnhancedSigalPath test and the FRU Isola‐
tion test to narrow down the problem..

Fig. 58: Hardware Failure Test Sequence
In case of persistent fan noise problem, check the hardware temperature sensor status.
Refer to ( Appendix G: Service Tools / Page 138).

Fig. 59: Hardware System Cooling Status

4.2.5.6 Temperature Monitoring
Fig. 60: Temperature Monitoring
(For SW Version 3.0 and above) Temperature Monitoring provides a graphical means to
monitor temperatue trends in various system items.
This page generates a graphical representation of the temperature of different boards
(TRB0, TRB1, TRB2, TRB3, RAD, MBM, MPI, PSM, CP) in the SC2000 system.
There are dropdowns to choose the board and dates for which the data is available. The
data is obtained from parsing the “SystemThermalLog_xxxxxx.csv” file in the location “C:
\Ddt\log”. The file gets updated every three (3 ) seconds. The graph shown is an averaged
out value for the entire data available for that day. There will not be any display of graphs
if the files are missing or corrupted.

4.2.5.7 Fan Speed
Fig. 61: Fan Speed
(For SW Version 3.0 and above) This window is similar to the Temperature Monitoring
window. Here it shows the fan speed in RPM by parsing the log file “SystemFanSpee‐
dLog_xxxxx.csv” in the location “C:\Ddt\log”. The graph shown is an averaged out value
for the entire data available for that day. There will not be any display of graphs if the files
are missing or corrupted.

4.2.5.8 Service Log
Fig. 62: Service Log
The Service Log provides a list of important events which have occurred on the system.
The most recent events are at the top of the list.
This window parses the file “C:\Ddt\log\HwSysServiceLog.log” and shows them in a tabula‐
ted manner. A component in the background runs periodically collecting and processing
different log files and dumps it to this log file. It gives the Service Engineer notice of any
board failures, temperature spike, system health, or any other imminent failure. There
will not be any display of tables if the files are missing or corrupted or empty.
 This is a “read-only” list, in that it does not provide a method to click an item and see
details or to open an individual log.
The following items are collected:

n Ultrasound driver failure
n PCIe failure to connect to ultrasound hardware
n Firmware programming
n Unknown firmware (new part number)
n Bad thermistors

n Failure in cooling control

n Process failures in diagnostics
n Power button pressed
n Boot starting
n Hardware being powered down
n Voltage fluctuations on the motherboard
n Bad voltages on the motherboard
n Correctable and uncorrectable memory failure

Appendix C: Error Codes 5 91
5.1 Decoding Error Messages
5.1.1 Overview
Use the following table to decode error messages, which are of the format: UsAcquisi‐
tionHw_xx_yyyy.
xx Name Explanation Action

Bad probe or bad 0 PacCwOvervolta‐ This error log indicates a fault con‐ PAC faults can be caused by faulty
power supply geError dition for 4Z1c transducer when transducers (bad PAC or channel
the CW transmit voltage exceeds a shorts), faulty system power supply,
check value produced by a redun‐ or faulty MPI. Verify that the problem
dant voltage regulator. recurs in a transducer known to be
good. If it does, run power supply di‐
agnostics (PSM smb monitor test) and
MPI diagnostics (MPI smb monitor
test).
1 PacCwOverloadEr‐ This error log indicates a fault con‐ PAC faults can be caused by faulty
ror dition for 4Z1c transducer when transducers (bad PAC or channel
the CW transmit voltage exceeds a shorts), faulty system power supply,
test).
2 PacPwOvervolta‐ This error log indicates a fault con‐ PAC faults can be caused by faulty
geError dition for 4Z1c transducer when transducers (bad PAC or channel
the PW transmit voltage exceeds a shorts), faulty system power supply,
test).
3 PacPwPowerLimi‐ This error log indicates a fault con‐ PAC faults can be caused by faulty
tError dition for a 4Z1c transducer when transducers (bad PAC or channel
the PW power dissipation exceeds a shorts), faulty system power supply,
limit threshold. or faulty MPI. Verify that the problem
recurs in a transducer known to be
test).

92 5 Appendix C: Error Codes

Bad probe or bad 4 PacPwOverCur‐ This error log indicates a fault con‐ PAC faults can be caused by faulty
power supply rentError dition for a 4Z1c transducer when transducers (bad PAC or channel
the PW voltage regulator is shorted shorts), faulty system power supply,
to ground or draws excessive cur‐ or faulty MPI. Verify that the problem
rent. This fault is also generated recurs in a transducer known to be
when the system-supplied Vpps is good. If it does, run power supply di‐
too low to support the programmed agnostics (PSM smb monitor test) and
PW transmit voltage. MPI diagnostics (MPI smb monitor
test).
5 PacPwPowerSup‐ This error log indicates a fault con‐ PAC faults can be caused by faulty
plyHeadroomError dition for a 4Z1c transducer when transducers (bad PAC or channel
the system-generated Vpps is too shorts), faulty system power supply,
low to support the programmed PW or faulty MPI. Verify that the problem
transmit voltage. recurs in a transducer known to be
test).
6 PacMultipleErrors This error log indicates multiple si‐ PAC faults can be caused by faulty
multaneous fault conditions occur‐ transducers (bad PAC or channel
ring in a 4Z1c transducer. shorts), faulty system power supply,
or faulty MPI. Verify that the problem
recurs in a transducer known to be
agnostics (PSM smb monitor test)
and MPI diagnostics (MPI smb moni‐
tor test).


RAD hardware 7 RadTrbVxtFault This error log indicates a fault con‐ The logged bit values indicate the
problems dition for a TRB when the transmit source of the fault. If one of these
gain voltage read back from a TRB is bits is set, it's likely that the associ‐
greater than the value predicted by ated TRB is at fault. If all 4 of these
the redundant VXT. bits are set it's likely that the RAD is at
fault.
8 RadVxtSoftware‐ This fault occurs when the upper 8 This fault would most likely indicate a
Fault bits do not match the complement s/w fault. Otherwise the RAD would
of the lower 8 bits of a VXT DAC be the most likely FRU.
register write and the VXT DAC
Fault Mode bit is 0 (Diagnostic Reg‐
ister). This condition will also write
all zeros the VXT DAC. This bit is
cleared once the fault condition has
been removed.
9 RadVxtDacHard‐ This fault indicates a difference be‐ This fault would indicate a RAD board
wareFault tween VXT DAC and VXT Redundant problem.
DAC that is greater than approxi‐
mately 200mV.
Bad probe? 10 ProbeInitError HW Error 10 Swap HW 10
Probe too hot, 11 ProbeThermal‐ HW Error 11 Swap HW 11

bad probe ther‐ Fault
mistor, or (least
like) bad system 12 ProbeThermalLog Log of probe thermal information. No Action.
Hardware prob‐ 13 MpiHwError The software has encountered an Replace the MPI board. Save error
lems error while programming the MPI logs and provide to factory.
hardware.
14 TrbHwError The software has encountered an Replace the TRB board. Save error
error while programming the TRB logs and provide to factory.
hardware.
15 AcdHwError The software has encountered an Replace the ACD board. Save error
error while programming the ACD logs and provide to factory.
hardware.
16 RtcHwError The software has encountered an Replace the RAD board. Save error
error while programming the RTC logs and provide to factory.
hardware.
Imageformer 17 ifHwError The software has encountered an Replace the RAD board. Save error
hardware prob‐ error while programming the IF logs and provide to factory.
lem hardware.


Hardware prob‐ 18 SappHwError The software has encountered an Replace the RAD board. Save error
lems error while programming the SAPP logs and provide to factory.
hardware.
19 TscHwError The software has encountered an Replace the RAD board. Save error
error while programming the TSC logs and provide to factory.
hardware.
20 PebHwError The software has encountered an Replace the RAD board. Save error
error while programming the PEB logs and provide to factory.
hardware.
Power supply 21 PpmHwError The software has encountered an Replace the PPM board. Save error
problem error while programming the PPM logs and provide to factory.
hardware.
Hardware prob‐ 22 MpiTransducer‐ Error Error

lems Fault
23 MpiRelayFault Error Error
Imageformer 24 IfTransientStall Error Error

problem
25 iIPermanentStall Error Error
System too hot 26 SystemThermal‐ Error Error

Fault
27 SystemThermal‐ Log of system thermal information. No Action.

Log
DSP error mes‐ 28 RtcError An error has been encountered in Run diagnostics on the associated
sages (often an the RTC. This error could be attrib‐ hardware. Save error logs and return
imageformer uted to hardware problems associ‐ them to the factory.
stall) ated with the RAD board, TRB's,
MPI, voltage supply PPS, or back‐
plane connectivity. This error could
also be attributed to software is‐
sues such as logic errors, timing er‐
rors, or protocol errors.


DSP error mes‐ 29 SappError An error has been encountered in Run diagnostics on the associated
sages the SAPP. This error could be attrib‐ hardware. Save error logs and return
uted to hardware problems associ‐ them to the factory.
ated with the RAD board, the PPM,
or the backplane and connectivity
to the PPM. This error could also be
attributed to software issues such
as logic errors, timing errors, or pro‐
tocol errors.
Probe errors 30 ProbeIdStatusTi‐ This situation occurs when the soft‐ If the situation occurs continuously,
meout ware times out waiting for re‐ then run diagnostics associated with
sponse on read back of transducer the MPI board.
port status information. This situa‐
tion is expected to occur with some
transducer port and user transducer
selection scenarios. If the problem
occurs continuously, then this
could indicate a problem with the
MPI board.


Probe errors 31 ThermalSensor‐ This situation is reported when the If problem is repeatable, test probe
Fault system detects a problem with a with all three ports of system. If pos‐
transducer thermistor. sible, test system with known-good
probe and/or test probe on another
system. Run diagnostics associated
with MPI board. If dummy MP con‐
nector is available, test system with
dummy MP connector.
32 PrototypeProbe This log indicates the transducer in Take this information into account
use had a serial number that indica‐ when analyzing other errors associ‐
ted it was considered a prototype ated with this transducer.
for this release of software.
33 ProbeEmThermal‐ This situation is reported when the Run PSM diagnostics to verify 12V
Fault fixed temperature threshold is ex‐ dirty power supply is working proper‐
ceeded within the electronics mod‐ ly. Perform Cooling diagnostic test on
ule of the 4Z1C. This situation may transducer.
indicate a problem with the cooling
mechanism of the transducer.
34 TeeHomingError This log indicates that the system If no other answer is available: Test
was unable to home the TEE probe probe with all three ports of system.
or verify that the transducer homed Test system with known-good probe
correctly. and/or test probe on another system
to isolate whether probe or system is
at fault. If system fault is suspected,
run diagnostics associated with the
MPI board.
35 ProbeFixedTher‐ This situation is reported when the Run diagnostics associated with RAD
malFault fixed temperature threshold is ex‐ board and MPI board.
ceeded at the transducer lens or ar‐
ray. The system response to the
lower, programmable threshold
should prevent this situation from
occurring, so under normal condi‐
tions this situation should not oc‐
cur. If this situation does occur, it
indicates a possible problem with
hardware (RAD or MPI boards) or
with system software programming
or operation.


Probe errors 36 UnexpectedTher‐ This situation is reported when the If problem is repeatable, test probe
mistor system detects a thermistor is with all three ports of system. If pos‐
present in the transducer, but no sible, test system with known-good
thermistor is expected based on the probe and/or test probe on another
programming of the system. This system. Run diagnostics associated
situation indicates a possible prob‐ with MPI board. If dummy MP con‐
lem with probe or system hardware nector is available, test system with
or a possible problem with the sys‐ dummy MP connector.
tem software. For example, a trans‐
ducer with a thermistor is plugged
into the system, but because of a
software error the software pro‐
grams the system for a standard
probe. Another example, because
of a problem in the hardware an in‐
correct transducer ID is read from
the hardware causing the system to
be programmed for the incorrect
transducer.
37 ProbeThermal‐ This situation is reported when the If the log is occurring more frequently
Pause programmable temperature thresh‐ than expected, then run the cooling
old is exceeded at the transducer diagnostic test on the transducer.
lens or array. This situation is ex‐
pected to occur under normal oper‐
ating conditions when the trans‐
ducer is imaging in air. If the log oc‐
curs more frequently than expec‐
ted, then that may indicate a prob‐
lem with the transducer cooling
mechanisms.

98 6 Appendix D: BIOS Settings
6.1 Overview
This section provides the current BIOS Settings for the ACUSON SC2000 system. Two (2)
sections are included - one for BIOS Settings for systems with an MBM200, and one for
systems with an MBM3.
To enter BIOS, perform the following steps:
1. Power cycle the system and wait until three (3) faint beeps coming from the MBM are
heard.
For the MBM3, these beeps occurs approximately 67 seconds after the power button
on the control panel was pressed.
For the MBM200, these beeps occurs approximately 18 seconds after the power but‐
ton on the control panel was pressed.
2. Press the <F2> key every two (2) seconds, three (3) or four (4) times. Wait for the
splash screen time out to occur (the splash screen timer is set to 300 seconds). The
BIOS window will be displayed.
3. At the top of the BIOS screen, the Menu tabs are located. Use the tab key to navigate
to the various menu tabs. Use the up/down arrows to navigate to menu items in each
menu tab.
4. Use the “+ / -” keys to change the value of an item.
5. Press <ENTER> to select a field.
6. Press <F10> to Save and Exit.

Appendix D: BIOS Settings 6 99
Fig. 63: BIOS -- Main Window (Example)

6.2 BIOS Settings -- MBM200
6.2.1 Main
BIOS Menu Item Setting Comments

Platform ID S1200BTL
System BIOS Ver‐ S1200BT.86B.
sion 01.00.0030
Build Date 09/13/2011
09:43:33
Total Memory 16384 MB
Quiet Boot [Enabled] [Enabled] -Display the logo window during
POST.
[Disabled] -Display the diagnostic window
during POST.
Post Error Pause [Disabled] [Enabled] - Go to the Error Manager for criti‐
cal POST errors.
[Disabled] - Attempt to boot and do not go to
the Error Manager for critical Post errors.
System Date xxx 0X/0X/20xx
System Time xx:xx:xx
6.2.2 Advanced
BIOS Menu Item Setting Comments/Description

Processor Configuration View/Configure processor information and set‐
tings.
Processor ID 206a7
Processor Frequen‐ 3400 MHz
cy
Microcode Revi‐ 17
sion
L1 Cache RAM 64 KB
L2 Cache RAM 256 KB


L3 Cache RAM 8192 KB
Processor Version Intel ® Xeon ® CPU
E31275 @3.40GHz
Intel ® Turbo Boost [Enabled]
Technology
Enhanced Intel [Enabled] Enhanced Intel SpeedStep ® Technology allows
SpeedStep® Tech the systems to dynamically adjust processor
voltage and core frequency, which can result in
decreased average power consumption and de‐
creased average heat production. Contact your
OS vendor regarding OS support of this fea‐
ture.
Processor C3 [Disabled]
Processor C6 [Enabled]
Intel ® Hyper- [Enabled]
Threading Tech
Core Multi-pro‐ [All]
cessing
Execute Disable Bit [Enabled] Execute Disable Bit can help prevent certain
classes of malicious buffer overflow attacks.
Contact your OS vendor regarding OS support
of this feature.
Intel ® TXT [Disabled]
MLC Streamer [Enabled]
MLC Spatial Pre‐ [Enabled]
fetcher
DCU Data Prefetch‐ [Enabled]
er
Memory Configuration Configure memory RAS (Reliability. Availability,
Serviceability) and view current memory per‐
formance information and settings.
Total Memory 16,384 MB
Effective Memory 16,384 MB
Current configura‐ Independent
tion


Current Memory 1333MHz
Speed
DIMM If install 4GB memory x4 under interleave

mode, if install 2GB Memory, then install eight
units of 2GB memory to eight memory slots.
DIMM_A1 Installed
DIMM_A2 Installed
DIMM_A3 Installed
DIMM_A4 Installed
Mass Storage Controller Configuration
AHCI Capable SA‐ [AHCI]
TA Controller
Intel ® Storage None
Module
Serial ATA Port 0 Intel SSDSA2M0 80
GB
Serial ATA Port 1 ST2000NM0011 2.0
TB
Serial ATA Port 2 Not installed
PCI Configuration
Maximize Memory [Disabled]
below 4GB
Memory Mapped [Disabled] Enabled or disable memory mapped I/O of 64-
I/O above 4GB bit PCI devices to 4GB or greater address space.
Onboard Video [Disabled]
Dual Monitor Vid‐ [Disabled]
eo


Wake on LAN [Enabled]
(PME)
Onboard NICI ROM [Enabled] Load the embedded option ROM for the on‐
board network controller.
Warning: If [Disabled] is selected.NIC1 can not
be used to boot or wake the system.
Onboard NIC2 [Enabled] Load the embedded option ROM for the on‐
ROM board network controller.
Onboard NIC iSCSi [Disabled]
NICI MAC Address [00xxxxxxxxxx]
NIC2 MAC Address [00xxxxxxxxxx]
Serial Port Configuration
Serial A Enable [Enabled] Enable or Disable serial port A.
Address [3F8] Serial port A base I/O address.
IRQ [4] Select serial port A interrupt request (IRQ) line.
Serial B Enable [Enabled] Enable or Disable serial port B.
Address [2F8h] Serial port B base I/O address.
IRQ [3] Select serial port B interrupt request (IRQ) line.
USB Configuration
Detected USB Devi‐ 1 Drive, 1 Keyboard,
ces 1 Mouse, 3 Hubs
USB Controller [Enabled] [Enabled] -All onboard USB controllers will be
turned on and accessible by the OS.
[Disabled] - All onboard USB controllers will be
turned off and inaccessible by the OS.
Legacy USB Sup‐ [Enabled] FS/2 emulation for USB keyboard and USB
port mouse devices.
[Auto] - Legacy USB support will be enabled if a
USB device is attached.


Port 60/64 Emula‐ [Enabled] I/O port 60h/64h emulation support.
tion Note: This may be needed for legacy USB key‐
board support when using an OS that is USB
unaware.
Make USB Devices [Disabled]
Non-Bootable
USB Mass Storage Device Configuration
Device Reset Time‐ [20 sec] USB mass storage device start unit command
out timeout.
Mass Storage De‐ [Auto] [AUTO] - USB devices less than 530MB will be
vice emulated as floppy.
MATSHITABD-MLT [Forced FDD] - HDD formatted drive will be
UJ235AS 1.00 0 emulated as FDD (E.g. ZIP drive)
System Acoustic and Performance Con‐ View/Configure system acoustic and perform‐
figuration ance information and settings
Set Throttling [Auto]
Mode
Altitude [301m - 900 m] [300m or less] (900ft or less) Optimal perform‐
ance setting near sea level.
[301m - 900m] (900ft -2950 ft) Optimal per‐
formance setting at moderate elevation.
[Higher than 900m (Higher than 2950 ft) Opti‐
mal performance setting at high elevation.
Set Fan Profile [Acoustic]
6.2.3 Security

Administrator Pass‐ Not Installed Administrator password is used to control
word Status change access in BIOS Setup Utility.
Only alphanumeric characters can be used.
Maximum length is seven (7) characters. It is
case sensitive.
Note: Administrator password must be set in
order to use the user account.


User Password Sta‐ Not Installed
tus
Set Administrator
Password
Set User Password
Front Panel Lockout [Disabled] Locks the power button and reset button on
the system's front panel. If [Enabled] is se‐
lected, power and reset must be controlled
via a system management interface.
6.2.4 Server Management

Assert NMI on [Enabled] On SERR, generate an NMI and log an error .
SERR Note: [Enabled] must be selected for the Assert
NMI on PERR setup option to be visible.
Assert NMI on [Enabled] On PERR, generate an NMI and log an error.
PERR Note: This option is only active if the Assert NMI
on SERR option has [Enabled] selected.
Resume on AC [Stay Off] System action to take on AC power loss recovery.
power Loss [Stay Off] - System stays off.
[Last State] - System returns to the same state be‐
fore the AC power loss.
[reset] - System powers on.
Clear System [Disabled] Clears the System Event Log. All current entries
Event Log will be lost.
Note: This option will be reset to [Disabled] after a
reboot, so the only time to set it to [Enabled] is
when you want to manually clear the log.
FRB-2 Enable [Enabled] Fault Resilient Boot (FRB).
BIOS programs the BMC watchdog timer for ap‐
proximately 6 minutes. If BIOS does not complete
POST before the timer expires, then BMC will reset
the system.


OS Boot Watchdog [Disabled] BIOS programs the watchdog timer with the time‐
Timer out value selected. If the OS does not complete
booting before the timer expires, the BMC will re‐
set the system and an error will be logged. Re‐
quires OS support or Intel Management Software.
OS Boot Watchdog [Power Off]
Timer Policy
OS Boot Watchdog [10 minutes]
Timer Timeout
Plug & Play BMC [Disabled] If enabled, BMC will be detectable by OS which
Detection support plug and play loading of an IPMI driver.
Do not enable if your OS does not support this
driver.
IPMI = Intelligent Platform Management Interface
EuP LOT6 Off- [Disabled] .
Mode
Console Redirec‐ [Disabled] Console redirection allows a serial port to be used
tion for server management tasks.
[Disabled] - No console redirection.
[Serial Port A] - Configure serial port A for console
redirection.
[Serial Port B] - Configure serial port B for console
redirection.
Enabling this option will disable display of the
Quiet Boot logo window during POST.
System Information View system information
Board Part Number Exxxxxx-xxx
Board Serial Num‐ QBST xxxxxxxx
ber
System Part Num‐ ……………
ber
System Serial ……………
Number
Chassis Part Num‐ ---------------------
ber


Chassis Serial ---------------------
Number
Asset Tag ---------------------
BMC Firmware Re‐ 1.07.1512
vision
HSC Firmware Re‐ 0.XX
vision
ME Firmware Revi‐ 02.00.08.015
sion
SDR Revision SDR Package
1.07
UUID XXXXXXXXXXXX
BMC LAN Configuration
IP Source [Static]
IP Address xxx.xxx.x.xx
Subnet mask xxx.xxx.x.xx
Gateway IP xxx.xxx.x.xxx
Intel ® RMM4 LAN Configuration
Intel ® RMM$ Not present
IP Source [Static]
IP Address xxx.xx.xxx.xxx
Subnet Mask xxx.xxx.xxx.x
Gateway IP 0.0.0.0
User Configuration
User ID [anonymous]
Privilege [Administrator]
User Status [Enable]


User Name Anonymous
User Password
6.2.5 Boot Options

Boot Timeout 0 sec The number of seconds BIOS will pause at the end
of POST to allow the user to press the [F2] key for
entering the BIOS Setup utility.
Valid values are 0-65535. Zero is the default. A
value of 65535 will cause the system to go to the
Boot Manager menu and wait for user input for
every system boot
Boot Option #1 [MATSUITABD- Set system boot order by selecting the boot op‐
MLT UJ235AS tion for this position.
1.00] or [TEAC
BD-W26ss...]
Boot Option #2 [P2: Kingston Set system boot order by selecting the boot op‐
SVP100S29...] tion for this position.
Or other SATA
HD
Boot Option #3 [IBA GE Slot Set system boot order by selecting the boot op‐
00CB v….] tion for this position.
Boot Option #4 [[Internal EFI Set system boot order by selecting the boot op‐
Shell ]]] tion for this position.
Network Device
Order
Hard Disk Order
CDROM Order
Add EFI Boot Op‐
tion
Delete EFI Boot
Option


EFI Optimized [Disabled]
Boot
Boot Option Retry [Disabled]
USB Boot Priority [Disabled]
6.2.6 Boot Manager

MATSHITABD-MLT Select this option to boot now.
UJ235AS 1.00 Note: This list is not the system boot option
order. Use the Boot Options menu to view and
configure the system boot option order.
P2: Intel Select this option to boot now.
SSDSA2M080Gxxx Note: This list is not the system boot option
Internal EFI Shell
IBA GE Slot 00C8
vxxxx

6.3 BIOS Settings -- MBM3
6.3.1 Main

Platform ID S5000XVN
System BIOS Ver‐ S5000.86B.
sion 12.00.0098
Build Date 06/23/2009
Processor
Intel ®Xeon ®CPU L5408 (Quad
Core) @2.13 GHz
Core 2.13 GHz
Frequency Count 2
Memory
Size 16GB
Quiet Boot [Enabled] [Enabled] -Display the logo window during
POST.
[Disabled] -Display the diagnostic window
during POST.
Post Error Pause [Disabled] [Enabled] - Go to the Error Manager for criti‐
cal POST errors.
[Disabled] - Attempt to boot and do not go to
the Error Manager for critical Post errors.
System Date 0X/0X/2009
System Time XX:XX:200X
6.3.2 Advanced

Processor Configuration View/Configure processor information and set‐
tings.
Core Frequency 2.13GHz


System Bus 1.06GHz
Enhanced Intel [Disabled] Enhanced Intel SpeedStep ® Technology allows
SpeedStep® Tech the systems to dynamically adjust processor
voltage and core frequency, which can result in
decreased average power consumption and de‐
creased average heat production. Contact your
OS vendor regarding OS support of this fea‐
ture.
Deep C-state Sup‐ [Disabled] Significantly reduces the power of the process‐
port or during idle periods. Contact your OS vendor
regarding OS support of this feature.
Core Multi-pro‐ [Enabled] [Enabled] Core Multi-processing sets the state
cessing of logical processor cores in a package.
[Disabled] sets only logical processor core 0 as
enabled in each processor package.
Intel® Virtualiza‐ [Disabled] Intel® virtualization Technology allows a plat‐
tion Technology form to run multiple operating systems and ap‐
plications in independent partitions.
Note: A change to this option requires the sys‐
tem to be powered off and then back on before
the setting will take effect.
Simulated MSI [Disabled] Enabled or disable simulation of Message Sig‐
Support naled Interrupt (MSI) support.
This feature can be enabled in the case where
there is no OS support for Message Signaled In‐
terrupts.
Execute Disable Bit [Enabled] Execute Disable Bit can help prevent certain
classes of malicious buffer overflow attacks.
of this feature.
Hardware Pre‐ [Enabled] Hardware Prefetcher is a speculative prefetch
fetcher unit within the processor(s).
Note: Modifying this setting may affect system
performance.


Adjacent Cache [Enabled] Enabled]- Cache lines are retrieved (fetched) in
Line Prefetch pairs (Even line. Odd line).
[Disabled] - Only the current cache line re‐
quired is fetched.
Note: Modifying this setting may affect system
performance.
Processor Retest [Disabled] Activate and retest all processors during next
boot only.
Note: This option will automatically reset to
[Disabled] on the next boot, after all processors
are retested.
Processor 1 Infor‐
mation
Processor 1 Family
Intel® Xeon® CPU L5408 @ 2.13GHz
Maximum Fre‐ 2.13GHz
quency
L2 Cache Size 12MB
Processor Stepping 06 for EU, 0A for AT
CPUID Register 000xxxxx
Processor 2 Infor‐
mation
Processor 2 Family
Intel® Xeon® CPU L5408 @ 2.13GHz
Maximum Fre‐ 2.13GHz
quency
L2 Cache Size 12MB
Processor Stepping 06
CPUID Register 000xxxxx; 0001067A
for AT
Memory Configuration Configure memory RAS (Reliability. Availability,
Serviceability) and view current memory per‐
formance information and settings.
Total Memory 16GB


Effective Memory 16GB
Current configura‐ Maximum Perform‐
tion ance Mode
Current Memory 667MT/s (333MHz)
Speed
Memory RAS and Performance Configuration

Capabilities
Memory Mirroring Yes This is info only and not settable. Below is the
Possible definition of mirroring:
Memory Mirroring MCH is a user-selectable fea‐
ture. Mirrored mode provides for complete re‐
covery from a DIMM device failure. The mirror‐
ing feature is fundamentally a way for hard‐
ware to maintain two copies of all data in the
memory subsystem, such that a hardware fail‐
ure or uncorrectable error is no longer fatal to
the system. When an uncorrectable error is en‐
countered during normal operation, hardware
simply retrieves the "mirror" copy of the corrup‐
ted data, and no system failure will occur un‐
less both primary and mirror copies of the
same data are corrupt simultaneously (statisti‐
cally very unlikely).
Memory Sparing Yes This is info only and not settable.
Possible
Select Memory [RAS disabled] Leave disabled since we don't want to enable
RAS configuration mirroring or sparing.
Snoop filter [Enabled] The Snoop Filter component monitors and con‐
trols the data transactions between memory
and the processor (s). It should be enabled to
guarantee cache coherency.
FSB High Band‐ [Enabled] [Enabled] - Optimize Front Side Bus for higher
width Optimiza‐ bandwidth when 1333 MHz FSB processor (s)
tion installed.
Note: Some applications will benefit with this
option [Enabled]. Configure based on perform‐
ance results.


FSB HTN Mode [Enabled] [Enabled] - The FSB clock will be reduced to
1066 Mhz when dual 1333 Mhz Intel ® Xeon
(R) processor 5400 series are present.
DIMM If install 4GB memory x4 under interleave
mode, if install 2GB Memory, then install eight
units of 2GB memory to eight memory slots.)
DIMM_A1 Installed (4GB)
DIMM_A2 Not installed
DIMM_B1 Installed (4GB)
DIMM_B2 Not installed
DIMM_C1 Installed (4GB)
DIMM_C2 Not installed
DIMM_D1 Installed (4GB)
DIMM_D2 Not installed
ATA Controller Configuration
Onboard PATA [Disabled] Onboard Parallel ATA (PATA) controller. This is
Controller for internal IDE device. There is no IDE device in
the ACUSON SC2000 system.
Onboard SATA [Enabled] Onboard Serial ATA (SATA) controller
Controller
SATA Mode [Enhanced] [enhanced] - Configure all SATA ports as indi‐
vidual ports. This is also known as native mode.
[Legacy] - Configure SATA ports to be primary
and /or secondary channels. This is also known
as compatibility mode.
AHCI Mode [Disabled] Advanced Host Controller Interface (AHCI) op‐
tion ROM will enumerate all AHCI devices con‐
nected to the SATA ports. Contact your OS ven‐
dor regarding OS support of this feature.
Configure SATA as [Disabled] SATA Controller will be in RAID mode and the
RAID Intel RAID for Serial ATA option ROM will exe‐
cute.
Primary IDE Master [Not installed]
Primary IDE Slave [Not installed]


SATA Port 0 ST31000340AS - 1000GB, 750GB or 500GB.
(Note: Min. capacity should be 250GB).
SATA Port 1 [Not installed]
Serial Port Configuration
Serial A Enable [Disabled] Enable or Disable serial port A. The ACUSON
SC2000 system does not have Serial port.
Address [3F8] Serial port A base I/O address.
IRQ [4] Select serial port A interrupt request (IRQ) line.
Serial B Enable [Disabled] Enable or Disable serial port B. The ACUSON
SC2000 system does not have Serial port .
Address [3F8] Serial port B base I/O address.
IRQ [4] Select serial port B interrupt request (IRQ) line.
USB Configuration
Detected USB Devi‐
ces
USB Controller [Enabled] [Enabled] -All onboard USB controllers will be
turned on and accessible by the OS.
[Disabled] - All onboard USB controllers will be
turned off and inaccessible by the OS.
Legacy USB Sup‐ [Enabled] FS/2 emulation for USB keyboard and USB
port mouse devices.
[Auto] - Legacy USB support will be enabled if a
USB device is attached.
Port 60/64 Emula‐ [Enabled] I/O port 60h/64h emulation support.
tion Note: This may be needed for legacy USB key‐
board support when using an OS that is USB
unaware.
USB Mass Storage Device Configuration
Device Reset Time‐ [20 sec] USB mass storage device start unit command
out timeout.
Storage Emulation


MATSHITAdvd- [Auto] [AUTO] - USB devices less than 530MB will be
RAM UJ-85JS FZZ0 emulated as floppy.
[Forced FDD] - HDD formatted drive will be
emulated as FDD (E.g. ZIP drive)
USB 2.0 Controller [Enabled] On board USB ports will be enabled to support
USB 2.0 mode.
of this feature.
PCI Configuration
Memory Mapped [2.50GB] Select the start of the reserved memory region
I/O Start Address for memory mapped I/O space that ends at
4GB.
Warning: Depending on the system configura‐
tion, this option may impact the amount Sys‐
tem memory detected by an OS without Physi‐
cal Address.
Extension (PAE) support.
Memory Mapped [Disabled] Enabled or disable memory mapped I/O of 64-
I/O above 4GB bit PCI devices to 4GB or greater address space.
Audio Device [Enabled] Onboard audio controller.
Onboard NICI ROM [Enabled] Load the embedded option ROM for the on‐
board network controller.
Onboard NIC2 [Enabled] Load the embedded option ROM for the on‐
ROM board network controller.
NICI MAC Address [00xxxxxxxxxx]
NIC2 MAC Address [00xxxxxxxxxx]


Intel I/OAT [Enabled] Intel I/O Acceleration Technology (I/OAT) accel‐
erates TCP/IP processing
For onboard NICs, delivers data-movement effi‐
ciencies across the entire server Platform, and
minimizes system overhead.
System Acoustic and Performance Con‐ View/Configure system acoustic and perform‐
figuration ance information and settings
Throttling Mode [Closed Loop] Open Loop does not reply on a thermal sensor
on the board and sets up a static level which
equates to a fixed bandwidth.
Closed Loop will allow the system to achieve
higher performance by monitoring System
temps and adjusting bandwidth.
Set Fan Profile [Performance] [Performance] - Fan control providers primary
system cooling before attempting to Throttle
memory.
[Acoustic] - The system will favor using throt‐
tling of memory over boosting fans to cool the
system if thermal thresholds are met.
Altitude [301m - 900 m] [300m or less] (900ft or less) Optimal perform‐
ance setting near sea level.
[301m - 900m] (900ft - 2950 ft) Optimal per‐
formance setting at moderate elevation.
[Higher than 900m (Higher than 2950 ft) Opti‐
mal performance setting at high elevation.

6.3.3 Security

Administrator Pass‐ Not Installed Administrator password is used to control
word Status change access in BIOS Setup Utility.
Only alphanumeric characters can be used.
Maximum length is seven (7) characters. It is
case sensitive.
Note: Administrator password must be set in
order to use the user account.
User Password Sta‐ Not Installed
tus
Set Administrator
Password
Set User Password
Front Panel Lockout Disabled Locks the power button and reset button on
the system's front panel. If [Enabled] is se‐
lected, power and reset must be controlled
via a system management interface.
TPM State Disabled & Deacti‐
vated
TPM Administrative [No operation] [No Operation] - No changes to current
control [No opera‐ state.
tion] [Turn On]- Enables and activates TPM. (TPM
= Trustable Product Module)
[Turn Off] - Disables and deactivates TPM.
[Clear Ownership] - Removes the TPM own‐
ership authentication and returns the TPM to
factory default state.
Note: BIOS setting will return to [No Opera‐
tion] on every boot cycle by default.

6.3.4 Server Management

Assert NMI on [Enabled] On SERR, generate an NMI and log an error .
SERR Note: [Enabled] must be selected for the Assert
NMI on PERR setup option to be visible.
Assert NMI on [Enabled] On PERR, generate an NMI and log an error.
PERR Note: This option is only active if the Assert NMI
on SERR option has [Enabled] selected.
Perform Hard Re‐ [Disabled] A hard system reset is asserted on detection of un‐
set on NMI correctable errors, instead of an NMI.
Resume on AC [Last state] System action to take on AC power loss recovery.
power Loss [Stay Off] - System stays off.
[Last State] - System returns to the same state be‐
fore the AC power loss.
[reset] - System powers on.
Clear System [Disabled] Clears the System Event Log. All current entries
Event Log will be lost.
Note: This option will be reset to [Disabled] after a
reboot, so the only time to set it to [Enabled] is
when you want to manually clear the log.
FRB-2 Enable [Enabled] Fault Resilient Boot (FRB).
BIOS programs the BMC watchdog timer for ap‐
proximately six (6) minutes. If BIOS does not com‐
plete POST before the timer expires, then BMC will
reset the system.
OS Boot Watchdog [Disabled] BIOS programs the watchdog timer with the time‐
Timer out value selected. If the OS does not complete
booting before the timer expires, the BMC will re‐
set the system and an error will be logged. Re‐
quires OS support or Intel Management Software.
OS Boot Watchdog [Power Off]
Timer Policy
OS Boot Watchdog [10 minutes]
Timer Timeout


Plug & Play BMC [Disabled] If enabled, BMC will be detectable by OS which
Detection support plug and play loading of an IPMI driver.
Do not enable if your OS does not support this
driver.
IPMI = Intelligent Platform Management Interface
Console Redirec‐ View/Configure console redirection information
tion and settings.
Console Redirec‐ [Disabled] Console redirection allows a serial port to be used
tion for server management tasks.
[Disabled] - No console redirection.
[Serial Port A] - Configure serial port A for console
redirection.
[Serial Port B] - Configure serial port B for console
redirection.
Enabling this option will disable display of the
Quiet Boot logo window during POST.
System Information View system information
Board Part Number Exxxxxx-xxx
Board Serial Num‐ xxxxxxxxxxxx
ber
System Part Num‐ ……………
ber
System Serial ……………
Number
Chassis Part Num‐
ber
Chassis Serial
Number
BMC Firmware Re‐ 0.XX
vision
HSC Firmware Re‐ 0.XX
vision


SDR Revision SDR Package XX
UUID XXXXXXXXXXXX
6.3.5 Boot Options

Boot Timeout 0 sec The number of seconds BIOS will pause at the end
of POST to allow the user to press the [F2] key for
entering the BIOS Setup utility.
Valid values are 0-65535. Zero is the default. A
value of 65535 will cause the system to go to the
Boot Manager menu and wait for user input for
every system boot
Boot Option #1 [MATSUITADVD- Set system boot order by selecting the boot op‐
RAM UJ-85] tion for this position.
Boot Option #2 [P2: INTEL Set system boot order by selecting the boot op‐
SSDSA2] tion for this position.
Or other SATA
HD
Boot Option #3 [[EFI Shell ]]] Set system boot order by selecting the boot op‐
tion for this position.
Boot Option #4 Disabledvxxxx] Don't allow to boot from network.
Network Device
Order
Boot Option Retry [Disabled] This will continually entry NON-EFI based boot op‐
tions without waiting for user input.
USB Booting Prior‐ [Disabled] If enabled newly discovered USB devices will be
ity put to the top of their boot device Category.
If disabled newly discovered USB devices will be
put at the bottom of the Respective list.

6.3.6 Boot Manager

MATSHITADVD-RAM Select this option to boot now.
UJ-85JS FZZ0 Note: This list is not the system boot option
SATA Select this option to boot now.
0:ST31000340AS]Or Note: This list is not the system boot option
other SATA HD order. Use the Boot Options menu to view and
[[EFI Shell ]]
IBA GE Slot 0401
vxxxx

6.4 Upgrade BIOS

This section provides the instructions for upgrading BIOS on the ACUSON SC2000 system.
6.4.1 Prerequisites
n BIOS_MBM200_0.0.7 DVD disk (BIOS Version 30)
n Blank USB thumb drive
n MBM200 system.
 The BIOS Upgrade will not work on an MBM3 system.
6.4.2 Verify BIOS Settings
NOTICE
Boot Up Problems May Occur
 Ensure all external USB devices are removed from the system before going in‐
to the BIOS window.
1. Power On the system.

2. Check the BIOS setting to make sure that the DVD Drive is the first drive chose. Per‐
form the following:
a) Power cycle the system when beeps from the MBM module are heard, tap the F2
key every couple of seconds for at least 10 seconds. Wait for the splash screen to
go away, and the Intel BIOS setup window to be shown.
 This may take up to five (5) minutes for the splash screen to go away and the BIOS
window to be shown.

b) Tab over to the Boot Option and make sure Boot Option #1 is set to Matchi‐
taDVD-RAM or TEAC BD-W26ss...
Fig. 64: BIOS Menu > Boot Options Tab
- 1. If MatchitaDVD-RAM or TEAC BD-W26SS is not Boot Option #1, select the

MatchitaDVD-RAM or TEAC BD-W26SS boot option by using the down arrow.
When selected, the MatchitaDVD-RAM or TEAC BD-W26SS Boot Option will be
highlighted in white.
- 2. Use the +/- key to move the MatchitaDVD-RAM or TEAC BD-W26SS to Boot
Option #1.

c) Ensure that Boot Option #2 is set to “P2: INTEL SSD...” or “P2: KINGSTON
SVP100S29...”.
Fig. 65: Boot Option #2 -- "SSD"
Fig. 66: Boot Option #1 and #2

d) Go to Advanced/USB Configuration and make sure Legacy USB Support and

60/64 Emulation are enabled.
Fig. 67: BIOS Advanced Window
e) Press F10 to save the settings, press F10 again, then click Save Changes and Exit.
The system will reboot to imaging after save and exit.
6.4.3 Install BIOS Upgrade
 It will take several minutes for the system BIOS flash to complete after the reboot.
1. Insert the DVD and shutdown the system.

2. Start the system. It should boot from the DVD.
3. Press F2 while the system is booting to go to BIOS settings.

4. A message will be displayed indicating that the BIOS will be upgraded. Click Continue.
Fig. 68: BIOS Installation Message
5. A message will be displayed indicating that the BIOS version information is being re‐
trieved.
Fig. 69: Rerieving System BIOS Information
 If booting from an MBM3 system, the installation will automatically be aborted and the
sytem will shut down.
Fig. 70: Motherboard Not Compatible Message

6. If the system BIOS is already up-to-date, there will be a message indicating that the
user can proceed with installation or cancel. The BIOS installation MUST be run twice,
so ensure that this has been done. If not, continue with the BIOS installation.
Fig. 71: BIOS Version Already Up-to-date
7. If the system BIOS has a different version than one on disk (which is the latest BIOS
version), the installation will automatically run after 10 seconds.
Fig. 72: System BIOS is Different Version than on Disk
8. Insert a USB thumb drive in a USB port located on the right side of the control panel.
9. The BIOS installation will start. The installation takes approximately 10 minutes to
complete.
Fig. 73: BIOS Installation Starting

10. If the installation is successful, a message indicating successful installation will be dis‐
played.
Fig. 74: Successful BIOS Software Installation
11. Remove the USB thumb drive.

Fig. 75: Remove USB Device
12. Eject the DVD disk.

Fig. 76: Eject DVD Disk

13. The system will shutdown.

Fig. 77: System Shutdown

Appendix E: Keyboard Shortcuts 7 131
7.1 Overview
This section provides keyboard shortcuts for the ACUSON SC2000 system.
Tab. 11 SC2000 Keyboard Shortcuts
Hot Key Function

Ctrl + 8 Activates left footswitch function.
Ctrl + 9 Activates center footswitch function.
Ctrl + 0 Activates right footswitch function.
Ctrl + Alt + S + F Captures a screen shot (service image) to a .jpg file.
Ctrl + Alt + S + L In imaging mode, captures the imaging acquisition state to a log
file.
Ctrl + Alt + S + U When the SaveLog Utility is open, opens the System Utilities
panel.
Ctrl + Alt + S + Z Opens the SaveLog Utility.
Ctrl + E During software install, ejects disk 1.
F2 During bootup, opens BIOS configuration screen.
Shift + F4 During bootup after ODT starts, launches service software.
Shift + Shutdown Adds “Delete all queued jobs” to shutdown dialog.

132 8 Appendix F: Firewall Exceptions
8.1 Overview
When the Firewall is "On", the following network ID exceptions will need to be set, so that
remote service can access the ultrasound scanner or workplace.
The detailed exceptions IP and subnet mask information are:
n 194.138.36.80/255.255.255.240,
n 194.138.39.16/255.255.255.248,
n 194.138.243.176/255.255.255.248,
n 129.73.116.88/255.255.255.248,

Appendix F: Firewall Exceptions 8 133
8.2 Procedure
1. Open a Windows Explorer window by performing the following steps.
For ACUSON SC2000 System:
a) Select Local Service, or hover over the wrench icon in the upper, right corner, and
select Service Portal from the drop-down menu.
b) In the Service Portal main screen, enter the service key.
c) Click System Tools to expand the menu list.
d) Select Escape to OS.
Fig. 78: System Tools > EscapeTo OS

e) In the Features dropdown box, select NT command Interpreter, then type Ex‐
plorer in the Parameters field. Click Execute.
Fig. 79: Type "explorer"
f) In the Windows Explorer window, under Desktop, navigate to My Computer >

Control Panel > Windows Firewall.
For ACUSON SC2000WP:
a) On the computer keyboard, press the Windows key + e. The Window Explorer
window will open. (Note: The Windows key is located between the Ctrl and Alt
keys.)
b) In the Windows Explorer window, navigate to Control Panel. Click to open.
c) In Control Panel window, navigate to Windows Firewall. Double-click to open.
2. Confirm the firewall status.
a) In the Windows Firewall General tab, note if “On” is checked.

b) If it is “On”, click the "Exceptions" tab, and continue to Step 3.
c) If it is “Off”, no further action is required.

Fig. 80: Windows Firewall -- General Tab

3. In the Exceptions tab, scroll down the list to locate “Web Server (HTTP)”. Check the
box, if not checked, and then click Edit. The “Edit a Port” window will open.
Fig. 81: Exceptions -- Web Server (HTTP)
4. From the “Edit a Port” screen, click Change Scope....

5. Check "Custom List", and add the exceptions according to the IP and subnet mask in‐
formation.
Fig. 82: Change Scop -- Custom List; Add Exceptions
6. Click OK to save the changes.

7. Close all related windows.

138 9 Appendix G: Service Tools
9.1 Overview
In some cases, there is a problem and the Service Mode cannot be accessed normally. For
example, the system cannot boot to Imaging, and therefore, the Service Wrench icon
does not display. A service tool CD can be generated and used to bypass Imaging and go
directly to the Service Software page.
This procedure describes how to generate and use this tool, the US2003.dat disk.

Appendix G: Service Tools 9 139
9.2 Procedure
Perform the following steps to generate a US2003.dat disk.
1. Launch Notepad on the personal computer (laptop or desktop) using one of the two
methods below.
- From the Task Bar, navigate to Start > Programs > Accessories > Notepad.
- From the Task Bar, navigate to Start > Run. Type Notepad, and click OK.
2. When Notepad launches, create a text file with only one line: US2003.dat
3. Save this text file with the name "US2003.dat".
Fig. 83: US2003.dat Service Tool
4. Copy the file onto the root directory of a blank CD.
 The contents of the file are not important, only the name is important (US2003.dat).
Peform the following steps to use the US2003.dat service tool disk.
1. Place the US2003.dat CD in the CD/DVD drive.

2. Start the system.
When the system boots, it finds the CD in the drive. It will boot to the Service Software
page, instead of starting Imaging.

9.3 Fan Noise

In case of persistent fan noise problem, check the hardware temperature sensor status by
going to EscapeToOs, then typing c:\ddt\bin\HwSysCooling.exe.
The window will display “ - “ for sensors that have failed (and also for sensors which are
not in the system, such as TRB4). Boards with failed sensors should be replaced, as they
can cause the system to overheat.
Fig. 84: Hardware System Cooling Status

9.4 AcuNav V Service ID Tool

An AcuNav V Service ID probe tool is used to ensure that the system recognizes that the
AcuNav V probe is connected.
1. Power on the ultrasound system. Allow it to go to imaging.

2. Connect the AcuNav V Swift Link to an open transducer port and lock the connection.
3. Press the Freeze knob to freeze the display.
4. Attach the AcuNav V Service ID Probe to the AcuNav V Swift Link.
a) Align the unlocked position indicator and the arrow on the connector with the tri‐
angle on the Service ID Probe.
Fig. 85: AcuNav V Service ID Tool -- Locked Position Indicators
b) Press the connector socket into the Service ID Probe base.

c) Move the rotating lock toward the locked indicators until the lock clicks into the
locked position. The Service ID Probe and connector are locked when a click is
heard or felt as the rotating lock locks in position.
5. Unfreeze the on-screen image.
6. Select the Cardiac exam preset or exam type.
7. Confirm that the on-screen image displays the transducer AcuNav V.

9.5 Hardware/Software Compatibility Tool (SW VA35A and

above)
There is a tool that is installed on SW VA35A and above that will check to see if the instal‐
led hardware is compatible with the installed software version.
This tool is accessed via the Local Service site.
1. Log into the Local Service site (requires Level 7 password).

2. Navigate to Diagnostics > Configuration Report.
Fig. 86: Diagnostics > Configuration Report

3. The tool automatically accesses a system configuration file ( XXXXX.cfg, where

XXXXXX is the serial number of the system), located at c:\Ddt.
Fig. 87: C:\Ddt -- Config File Location
This tool checks the system’s hardware compatibility with the software version that is run‐
ning on the system and then displays the software and hardware confidence.
The following figures show how the result is displayed on a system. It displays green if
the hardware and software are supportive and compatible to each other. It displays red if
the installed hardware and software are not supportive or are incompatible to each other.

Fig. 88: Compatibility Matrix

Fig. 89: Transducer Compatibility

146 10 Appendix H: Pin Out List
10.1 FPD Pin Out List

The FPD video interface is single channel HDMI with TMDS +/- 3.3 V signals.
The video connector is standard HDMI female PCB header, 19-pin, through-hole, panel
mount. The video connector pin outs are:
Pin 1 = TMDS data2 +;
Pin 2 = TMDS data2 shield;
Pin 3 = TMDS data2 -;
Pin 10 = TMDS Clock +;
Pin 11 = TMDS Clock shield;
Pin 12 = TMDS Clock -;
Pin 13 = CEC;
Pin 14 = N/C (Reserved);
Pin 15 = SCL;
Pin 16 = SDA;
Pin 17 = DDC/CEC Ground;
Pin 18 = +5V Power;
Pin 19 = Hot Plug Detect.
The FPD includes a microphone, located at the top center of the display. The FDP module
provides a fixed gain microphone pre-amplifier. The audio and sync connector is a shiel‐
ded RJ45 jack type. The audio and sync connector pin out are:
Pin 1 = TMDS 100KHz Clock+, for Clock sync to ultrasound system;
Pin 2 = TMDS 100KHz Clock- , for Clock sync to ultrasound system;
Pin 3 = No Connect;
Pin 4 = TMDS 16MHz Clock+ for Clock sync to ultrasound system;
Pin 5 = TMDS 16MHz Clock-, for Clock sync to ultrasound system;
Pin 6 = No Connect;
Pin 7 = Microphone, for Voice of ultrasound system annotation;
Pin 8 = Microphone Return, for return for microphone.

Appendix H: Pin Out List 10 147
The FPD Power connector is a retained Moles 6-pin right angel Dual Row with PCB mount‐
ing. The voltage is DC 12V.
The FPD Power connector pin outs are.

Pin 1 = 12V Display;
Pin 4 = 12V Display Return (e);
Pin 5 = 12V Display Return (e);
Pin 6 = 12V Display Return (e).

10.2 CP Power Connector Pin Out List

Power Switch (PWR_SW*)
A hard wired switch, from the system via a connector to the Control Panel, provides an
active-low signal that allows the ultrasound system to remotely control the power supply
via the System Board (SB).
The switch is a Momentary pushbutton. The switch will blink active after the P5V1_STBY
is present and ten seconds has passed. This switch is illuminated “active” when all the DC
power supplies are present. The connector type is Tyco 9-pin D-subminiature Plug Vertical
with latching. The power connector pin outs are:
Pin 1 = 12V;
Pin 2 = 12V;
Pin 3 = 12V;
Pin 4 = 12V;
Pin 5 = Standby 5V;
Pin 6 = 12V return;
Pin 7 = 12V return;
Pin 8 = 12V return;
Pin 9 = 12V return / Standby 5V return.
Fig. 90: CP Power Connector Pin Locations
The pins are numbered in a clockwise rotation. Pin 1 is located at the top left, followed by
pin 2, 3, 4, 5 in the first row. The last one, which is located in the second row, right cor‐
ner, is pin 9.

Appendix H: Pin Out List 10 149
10.3 Control Panel Diagram

The following drawing illustrates the Signal Path through the Control Panel.

Fig. 91: Control Panel Diagram

Appendix I: System Running Slowly 11 151
11.1 Overview
There may be different causes for the system running slowly. Perform the steps in the fol‐
lowing sections to help speed the system’s response times.
11.1.1 Clean Air Filter

The air filter being dirty and clogged could cause the system to overheat, which could
lead to slower response time.
Clean the air filter, then see if the response time improves.
11.1.2 Defrag the System

There may be too many temporary files or extra files. Run the Defrag utility to degrag‐
ment the hard drive.
b) In the Service Portal main screen, enter the service key.

152 11 Appendix I: System Running Slowly
2. In the EscapeToOS window, select Disk Defragmenter, then click Execute.

Fig. 93: EscapeToOS Menu Options

3. Drag the top window out of the way to display the Disk Defragmenter window behind
the top window.
4. Follow the on-screen commands to perform Disk Defragmentation.
11.1.3 HDD Transfer Mode

Sometimes the response time of a system is very slow. One thing that can cause this is
that the Hard Drive (HDD) transfer mode is in “PIO Only”, rather than in “Ultra DMA”.
Perform the following steps to verify that the HDD is in the Ultra DMA mode.
b) In the Service Portal main window, enter the service key.


e) In the Features dropdown box, select NT command Interpreter, then type Ex‐
plorer in the Parameters field. Click Execute.
Fig. 95: Type "explorer"
2. Drag the top window out of the way to display the Explorer Window behind the top
window.
3. From My Computer, right-click Manage. The Computer Management window will
be displayed.

4. Select Device Manager.

Fig. 96: Device Manager

5. Expand the IDE ATA/ATAPI controllers folder.

Fig. 97: IDE ATA/ATAPI Folder
6. Right click Secondary IDE Channel.

7. Select Properties from the menu.
8. Click Advanced Settings tab.

9. Confirm that the transfer mode is "DMA if available".

Fig. 98: Secondary IDE Channel Properties -- Transfer Mode "DMA if available"
10. Confirm that the Current Transfer mode is "Ultra DMA Mode 5".
11. Click OK, then close all windows.
12. Exit the service mode.

Appendix J: SC2000WP HP Service Portal Log-In Error 12 159
12.1 Overview
 The following error applies to ACUSON SC2000 Work Place, HP computers ONLY.
Problem:
Sporadically, the user is unable to log in to the Service portal of the ACUSON SC2000WP
HP computer. There is an error message displayed as shown in the figure below, or the
service portal window displays “Page cannot be displayed”. This is an intermittent issue.
Solution:
Reboot the system and log in as Administrator.
Fig. 99: ACUSON SC2000WP HP -- Service Portal Log In Error

160 13 Appendix K: Wireshark
13.1 Wireshark Prerequisites

1. Obtain the System Host IP Address. Navigate to Networking and Printing > Local
Host Configuration. The IP Address is shown.
Fig. 100: Host IP Address

Appendix K: Wireshark 13 161
2. LAN1 is used for network connections, and LAN2 is used for CARTO communcation.
Use the LAN1 connection.
a) Log in to Local Service.
b) Navigate to System Tools > EscapeToOS.
Fig. 102: System Tools > Excape To OS

c) Select NT command Interpreter in the Features dropdown list, then type "Explor‐
er" in the parameters field, and click Execute.
Fig. 103: NT command Interpreter > EXPLORER
d) Drag the top service window to the bottom to display the Windows explorer win‐
dow, and drill down to folder My Computer > Control Panel > Network Connec‐
tions.
e) Verify that there is a LAN1 connection listed. Note its device name.
Fig. 104: LAN1 Network Connection

13.2 Wireshark
Wireshark is a Network Protocol Analyzer than captures network traffic for analysis.
Fig. 105: WireShark
13.2.1 Wireshark Procedure

1. Select WireShark from the Features drop-down menu, then click Execute.
 The new window may be displayed behind the existing windows. It may be necessary to
move the top windows so that the Wireshark window can be seen.

2. From the Edit menu, select Preferences.

Fig. 106: Wireshark – Network Protocol Analyzer: Main Menu Window (Edit >Preferences…)
3. Click on the Protocols list in the left-hand pane of the Preferences dialog box.
4. Select TCP, from that list.

5. Turn off (deselect) the Validate the TCP checksum if possible: option.
Fig. 107: Wireshark – Network Protocol Analyzer: TCP Menu Window
6. Click Apply or Save.

7. Click OK, then close the Preferences menu.
8. Select Capture > Options…
Fig. 108: Wireshark – Network Protocol Analyzer: Main Menu Window (Capture >Options…)
The Wireshark tool displays the Capture Options Menu window.
 The new window may be displayed behind the existing windows. It may be necessary to
move the top windows so that the new window can be seen.

Fig. 109: Wireshark – Network Protocol Analyzer: Capture Options Menu Window
9. Select the active network connection (Capture Interface).

- LAN1-DCM (Wired Network Card)
- WLAN-DCM (Wireless Dongle)
 The LAN2 port is used for CARTO Communication.

Fig. 110: Wireshark – Network Protocol Analyzer: Capture Options Menu Window (IP Address)
10. Type host (lower case) followed by the system's IP address in the Capture Filter box.
Example: host 10.2.20.11
This will limit capture traffic to and from this system.
 Use the lower case as indicated (host). "HOST x.x.x.x" will not work.
Fig. 111: Wireshark – Network Protocol Analyzer: Capture Options Menu Window (Capture Filter)
11. Place a USB memory stick drive into a Control Panel USB Port.
Fig. 112: User Interface USB Ports

12. Deselect Hide capture info dialog box.

Fig. 113: Wireshark – Network Protocol Analyzer: Capture Options Menu Window (Hide capture info dialog)
13. Uncheck "Use pcap-ng format". This will allow DICOM Analyzers such as DVTk tools to
parse the capture file.
Fig. 114: Wireshark - Network Protocol Analyzer: Capture Options Menu Window (Uncheck Use pcap-ng format)

14. Click Start.

Fig. 115: Wireshark – Network Protocol Analyzer: Capture Options Menu Window (Start)

Wireshark Capture mode initiates and displays the Captured Packets window.
Fig. 116: Wireshark – Network Protocol Analyzer: Captured Packets Window (inactive)
15. Minimize all Wireshark windows.

16. Send an image to a DICOM Device via the Control Panel Clip Store or Print Store keys
or the Patient Browser.
17. The wireshark window can be restored by accessing wireshark through the features
drop-down menu.

18. View the Capture Packets window.

Fig. 117: Wireshark – Network Protocol Analyzer: Captured Packets Window (Active)

19. After the system completes the image transfer, click Stop on the Wireshark Capture
Mode window.
Fig. 118: Wireshark – Network Protocol Analyzer: Captured Packets Window (Stop)

The Wireshark Viewer Window will display network transfer data.

The results can be analyzed using MergeDPM or they can be sent to the Customer
Care Center for further analysis. These results are also used for bug detection at the
Business Unit.
Fig. 119: Wireshark – Network Protocol Analyzer: Viewer Window
20. Click File > Save As, and save the capture to the USB memory stick drive. Type a Cap‐
ture File Name with a .cap suffix. For example, capture.cap. Click OK.
21. Remove the USB memory stick drive from the system and insert it into your computer.
Verify that the Wireshark .cap file is present.

174 14 Appendix L: Service Hints
14.1 Corrupted RAD Board

If the ACUSON SC2000 system displays the SC2000 Process Monitor message Following
process are not running SC2000 Diagnostics, it means the ODT64.exe is not running
properly, and it is typically caused by a corrupted RAD board.
This procedure describes how to diagnose a corrupted RAD board.
14.1.1 Symptom
Check the following symptoms.
1. From the system display the following message may be seen during boot up:
Fig. 120: ACUSON SC2000 Process Monitor Error Message
2. From the rear of the system, the red LED may stay lit on the lower half of the RAD
board (south side).
3. To confirm, check the ODT log to see whether it has any indication of a RAD board
issue or not.

Appendix L: Service Hints 14 175
4. The ODT log file is located under C: \Store\log\. Look for the most current Log file fold‐
er, and locate the current ODT_Log.
Fig. 121: ODT_log
If the RAD board initiated successfully, the ODT log indicates:

INFO: Log file opened, TS: 48593
TIMESTAMP: Fri. Feb. 11 16:54:53 2011
ODT Diagnostics version: Prod.R1.91

Combined Code version: 2.33.3
SC2000 Software version: USD_ETCLATEST_SC2000_1.6_INTEG28_RELEASE

INFO: Running as a service.

INFO: service_main(), TS: 48562
INFO: httpTask [enter], TS: 48640
TIMESTAMP: Fri Feb 11 16:54:53 2011
INFO: DgDui:httpServer() [enter], TS: 48640

The named event = 'OdtHardwareInitDoneEvent' is created at tick 48640.

The named event = 'OdtLicenseVoteDoneEvent' is created at tick 48640.
The named event = 'OdtServiceReadyEvent' is created at tick 48656.
Binding to SOCKET at port 81 success!
INFO: Creating the system [enter], TS: 48687
INFO: openUltrasoundDriverHandles() - Driver CreateFile [enter], TS: 48718

openUltrasoundDriverHandles -- Opened driver handle to PEB bar 0

openUltrasoundDriverHandles -- Opened driver handle to RTC bar 0
openUltrasoundDriverHandles -- Opened driver handle to TSC bar 0
Time for IOCTL_MAP_VIRTUAL_ADDRESS = 0:0
*** PEB bar 0 PCI virt 0x00000000028F0000 phys 0xC0000000 type 0x00000000 size
0x08000000
*** RTC bar 0 PCI virt 0x000000000A8F0000 phys 0xD1000000 type 0x40000000 size
0x00400000
*** RTC bar 1 PCI virt 0x000000000ACF0000 phys 0xCC800000 type 0x50000000 size
0x00800000*** TSC bar 0 PCI virt 0x000000000B4F0000 phys 0xC8000000 type
0x10000000 size 0x04000000
*** TSC bar 1 PCI virt 0x000000000F4F0000 phys 0xCC000000 type 0x20000000 size
0x00008000
*** TSC bar 2 PCI virt 0x000000000F508000 phys 0xCC008000 type 0x30000000 size
0x00001000
INFO: openUltrasoundDriverHandles() - Driver CreateFile [exit], TS: 48921

INFO: httpServer - openUltrasoundDriverHandles => 219 milliseconds, TS: 48937

COM initialized : SMB ComObject
If the RAD board was not initiated, the ODT log indicates an error on opening the driver
handle for PEB, RTC and TSC FPGA.
INFO: Running as a service.
INFO: service_main(), TS: 47656
INFO: httpTask [enter], TS: 47703
TIMESTAMP: Wed Jan 11 15:58:45 2012
INFO: DgDui::httpServer() [enter], TS: 47718

The named event = 'OdtHardwareInitDoneEvent' is created at tick 47718.

The named event = 'OdtLicenseVoteDoneEvent' is created at tick 47718.
The named event = 'OdtServiceReadyEvent' is created at tick 47718.
Binding to SOCKET at port 81 success!
INFO: Creating the system [enter], TS: 47750
INFO: openUltrasoundDriverHandles() - Driver CreateFile [enter], TS: 47750

Unable to open the Ultrasound driver handle for PEB in attepm = 1 at tick: 47765
openUltrasoundDriverHandles -- Error on: PEB bar 0
Unable to open the Ultrasound driver handle for RTC in attepm = 1 at tick: 50765
openUltrasoundDriverHandles -- Error on: RTC bar 0
Unable to open the Ultrasound driver handle for TSC in attepm = 1 at tick: 53765

openUltrasoundDriverHandles -- Error on: TSC bar 0

exception in httpServer
Exception in httpTask
Closing log file
5. Also, check the Device Manager to determine if the ACUSON SC2000 system sees the
RAD board through the PCT-E express bus or not.
If the PEB FPGA, RTC FPGA and TSC FPGA can be seen, the RAD board is OK.
Fig. 122: RAD Board OK
If the PEB FPGA, RTC FPGA and TSC FPGA cannot be seen, the RAD board is corrupted.

Fig. 123: RAD Board NOT OK
14.1.2 Cause
When installing or re-installing the system software, some firmware may need to be re‐
loaded to boards. If the system was powered off during the RAD firmware reloading, it
will cause corruption on RAD board
14.1.3 Action
When it has been confirmed that the RAD board has been corrupted, replace the RAD
board.

14.2 AutoReport Message ID

With system software version VA20A or below, when configuring the AutoReport tem‐
plate, do not enter more than 10 digits in the Message ID textbox. If this is done, the Re‐
port (.rcf) file with 0KB file size will be generated while executing the above step and a
"Permission denied" error will be generated.
14.2.1 Symptom
When accessing the AutoReport, a "Permission denied" error will be seen.
Fig. 124: Maintenance Menu Items
14.2.2 Cause
The AutoReport Message ID field should not have more than 10 digits. If it has 11 digit sor
more, the "Permission denied" error will be displayed.

Fig. 125: Auto Report Message ID
14.2.3 Action
If the error happens, perform the following steps:
1. Reboot the system.

2. Log in to Local Service.


3. Navigate to System Tools > EscapeToOS.

Fig. 128: System Tools

4. Type "Explorer" in the parameters field, and click Execute.

Fig. 129: Escape To OS > Explorer
5. Drag the top service window to the bottom to display the Windows explorer window,
and drill down to folder:
C:\Program Files\Siemens\syngo\OperationalManagement\Autoreport\work
Fig. 130: Report (.rcf) File -- 0KB File Size
6. Delete the Report (.rcf) file with 0KB file size


14.3 TRB Related Imaging Issues

There are three (3) identical TRB boards in the system, and each of the TRB board handles
64 channels of transmit and receiving signals.
Depending on the transducer, the channels are used differently between the TRB boards.
For example, transducer 4V1c has 112 elements, so it uses the TRB0 and TRB1; but the
lower end 8 channels of TRB0 and the higher end of 8 channels of TRB1 are not used.
For transducer V5M, it has 64 elements, so it uses the TRB0 and TRB1; but the lower end
32 channels of TRB0 and the higher end 32 channels of TRB1 are not used.
Transducer 8V3c has 128 elements, so it uses TRB0 and TRB1.
Tansducer 9L4 has 192 elements, so it uses TRB0, TRB1, and TRB2.
Tansducer 4Z1c also uses all three TRB boards, and the signal process rotates between all
three TRB boards.
14.3.1 Symptom
The picture below shows that with the 9L4 transducer, the right side of the image is dark‐
er, which indicates that the TRB may have problem. Since the yellow "A", which indicates
the TRB0 board, is located at left side of image, there is a possibility that TRB2 is failing.
Fig. 131: 9L4 Transducer Shown

14.3.2 Cause
TRB board may be defective, not seated properly, or the backplane board may have issues
with its connectors.
14.3.3 Action
Re-seat the boards, and/or move the TRB to different slots.
If the problem persists with the same slot, it indicates the problem is with the backplane
board.
If the problem appears to persist with the TRB board, run TRB diagnostics and replace the
defective board if it is necessary.

14.4 Fault Error When Running PPM Test
14.4.1 Symptom
Error is seen on P3V3 voltage when running the Service Diagnostics for PPM (Patient
Physio Module).
14.4.2 Action
Run the test again to confirm a real failure within the same boot cycle. If no failure oc‐
curs, then it is deemed to be the false failure.

14.5 TEAC DVR Front Panel Buttons are Locked
14.5.1 Symptom
The DVR Unit Front Panel buttons are locked when the DVR UI is invoked the very first
time. Only certain keys like Power, Media and Eject button would work.
14.5.2 Cause
This was the Key Inhibit requirement. The keys are inhibited because if the user presses
the keys on the unit directly, the UI and the DVR could be out of sync. There is no firm‐
ware setting to not do the Key Inhibit as the command is being sent from the Software.
When the DVR is restarted the Key Inhibit is reset and the invoking of the UI again would
inhibit the keys.
14.5.3 Action
This was for initial installation.. Once that is done all the required functionalities can be
accessed from the UI for daily use, without the need to access the front panel of the DVR.

14.6 Hardware System Cooling Status Not Shown
14.6.1 Symptom
The "HWSyscooling" was working in VA20A, but is does not work in VA20C and VA30A.
14.6.2 Action
To display the “HWSyscooling”, use the following steps as a workaround.

2. Log in to Local Service.

3. Navigate to System Tools > EscapeToOS.

Fig. 134: System Tools

4. Select Bedrock Shell from the Features dropdown menu, then click Execute. A DOS
window will display..
5. Type ShowSC2000Desktop and then press Enter.
7. Enter the Service Mode again, and navigate to System Tools > EscapeToOS.
window will display.
9. Type cmd in the DOS window.
10. Type c:\Ddt\bin\HwSysCooling.exe, then press Enter. The HW System Cooling
Status will be shown.
11. After evaluation, enter the Service Mode again, and navigate to System Tools > Esca‐
peToOS.
window will display.
13. Type HideSC2000Desktop, then press Enter.
14. After script executes, the system will automatically shut down.
15. Power on the system. It will boot directly to Imaging.

14.7 WLAN Troubleshooting Reference Document

There is a general WLAN document developed for troubleshooting wireless connections.
Refer to ( Wireless components WLAN / Wifi / TDIT-WLA.840.01)

Appendix M: Maintenance Minder 15 193
15.1 Maintenance Minder Purpose

The purpose of maintenance minder is to notify a customer of a critical incident that
would cause a system down or memory crash and for regular maintenance like filter
cleaning.
When there is an event, a maintenance minder icon will display in the right bottom cor‐
ner of the image window.
Fig. 135: Message Minder Icon
When a user clicks the icon, a pop-up message will appear providing more details about
the incident.
Fig. 136: Message Minder Message Window

194 15 Appendix M: Maintenance Minder
15.2 Event Types

There are three types of events for which this notification will appear:
1. Summary: Hardware Malfunction

Description: A system memory error has occurred. Contact your Siemens service rep‐
resentative.
 This message displays when there is a memory crash. In this case, it is recom‐
mended to run a diagnostic for MBM2000 and replace if the condition of
MBM200 is abnormal. If this message continuously occurs, this would lead the
system to have an issue like blue screen in the middle of system use.
2. Summary: Over temperature reading detected by cooling
Description: Over temperature reading detected by cooling Imaging has been suspen‐
ded because the system temperature is above the acceptable limit. Ensure that venti‐
lation is not obstructed. If this problem persists, contact your Siemens service repre‐
sentative.
 This message displays when the temperature of system is too high to not be
able to function. If a system is continuously using in this type of condition high
temperature, it has high chance to lead a system malfunction.
3. Summary: Filter Cleaning
Description: Please clean the ventilation filters on the system.
 It is recommended to clean the filter once a week.

Appendix N: Kortek Monitor HDMI to DVI Converter 16 195
16.1 Overview
If an external monitor is going to be used on a system with a Kortek Monitor, then an
HDMI to DVI converter will need to be installed.
If this converter is not used, the auxiliary monitor may display only a black screen, or may
display a blurry and broken image, or it may display a diagnostic message about an in‐
compatible video format.
The recommended engineering-approved converter is HDMI to DVI+Digital Audio Con‐
verter: Model 1312, manufactured by Audio Authority.
 The converter is not a spare part and cannot be ordered. It will need to be purchased.
 The HDMI to DVI converter is not required for systems with an EIZO monitor.

196 16 Appendix N: Kortek Monitor HDMI to DVI Converter
16.2 HDMI to DVI Installation Procedure

Fig. 137: HDMI to DVI Converter
1. Install the HDMI cable to the HDMI output of the I/O Module, and plug the cable into
the HDMI to DVI Converter.
2. Install the DVI cable to the output of the HDMI to DVI Converter and plug the DVI cable
to the auxiliary monitor DVI Input.
Fig. 138: HDMI to DVI Cable Connections

Appendix N: Kortek Monitor HDMI to DVI Converter 16 197
3. Power both monitors on, if not already powered on.

4. Verify that the images match with no issues.

198 17 Appendix O: Install Ferrite Core
17.1 Overview
There are vertical artifacts in color doppler with 4V1c and 4Z1c transducers connected,
visible in the image when the J45 network cable is connected
To fix this, a Ferrite Core needs to be attached to the J45 network cable.

Appendix P: MBM200 LED Status Indicator 18 199
18.1 Overview
The MBM200 module performs a major role in the functionality of the ACSUON SC2000
system. There are LED indicators located in the back of MBM200, which are visible after
removing the rear plastic cover. These LEDs provide indications of the health of the sys‐
tem.

200 18 Appendix P: MBM200 LED Status Indicator
18.2 MBM200 LED Status

Tab. 12 MBM200 LED Indicators
Label Name Indication and Behavior

1 FP (Front Panel) This will light up Red when power is turned on and
it will turn off soon if no problem exists.
This will not work when the mother board is defec‐
tive
2 PWR (Power) The Green LED is driven by the motherboard. It will
light up Green when all the motherboard voltages
regulators are functional.
If it does not work, there is an issue with the cable
from ACB to Motherboard on MBM.
3 VID (Video) If it doesn’t turn on Green, it means either the
graphics card or video cable from graphics card is
malfunctioning.
4 MB (Mother This indicates motherboard Status / System Status.
Board) It will be solid Green at system boot when it is
healthy.
If it is blinking Green, it indicates that system is de‐
graded
If it is blinking Amber, it indicates that there is a
non-fatal alarm detected.
If it is solid Amber, it indicates that system has
failed or shutdown due to fatal alarm.
When AC power is off, the LED light will be off.
Most of the fatal alarms will likely be resolved by re‐

booting a system after completely powering off.
The reason tends to be more related to issues with
the power supply, and not the MBM itself.
5 HDD (Hard Drive Driven by motherboard when HDD (or SSD) are ac‐
Disk) tive. If not active, check the disk cables to verify
that they are connected properly.
6 PCIe (PCIe bus) If this does not turn on Green, the PCIe cable or
ACB FPGA is not properly connected or configured.
The following figure shows what the LED normal conditions are with the power on.

Appendix P: MBM200 LED Status Indicator 18 201
Fig. 139: MBM200 LEDs - Normal Status
At Standby, no LED light will be on, but the power button on the control panel will be lit.
Fig. 140: MBM200 LED - Standby Status

202 19 Appendix Q: DVD Drive Troubleshooting
19.1 Overview
There are multiple causes for problems with DVD drive functionality. The failure reasons
vary from a simple cable misconnection to control panel issues. The following procedure
is designed to help isolate faulty parts associated with DVD drive functionality.

Appendix Q: DVD Drive Troubleshooting 19 203
19.2 Troubleshooting
Perform the following initial steps to isolate DVD Drive issues:
19.2.1 Intial Troubleshooting Checks
Issue Possible Resolution

Disk already in system Try to eject the disk and check to see if there is media already in‐
side the system. If there is already a disk inside the drive, inserting
a second disk by forceably pressing will damage the DVD drive. If
this happens, the DVD drive must be replaced.
Drive letter assignment Verify that the drive is assigned to “E”. If it is assigned to the
wrong ID (for example, “F” or “G”), restart the system. This may as‐
sign the correct letter to the drive.
To manually change the drive letter, refer to the procedure below
( Manually Change DVD Drive Assigned ID / Page 210).
Disk ejection works fine, but Check the disk media type: Only DVD-Rs (recordable digital video
DVD drive fails to read and disks) and CD-Rs (recordable compact disks) can be used with the
write ultrasound system. The following disk media brands have been
qualified by Siemens for use with the system: JVC, Sony, TDK, Ver‐
batim, and Maxell.
DVD drive cable connection Check the DVD drive cable to verify that it is connected correctly
and that the cable is not damaged.
Disk ejection not working LED not responding. Check cable.
Drive may need replacement.
Disk ejection works fine, but Check the disk media type: Only DVD-Rs (recordable digital video
DVD drive fails to read and disks) and CD-Rs (recordable compact disks) can be used with the
write ultrasound system. The following disk media brands have been
qualified by Siemens for use with the system: JVC, Sony, TDK, Ver‐
batim, and Maxell.
Dirty laser lens or drive fail‐ Using a DVD drive cleaning disk, clean the drive lens
ure
Recording software error Check to see if it possible to record on a media from Windows Ex‐
plorer
BIOS Boot Sequence Check the booting sequence and verify that the BIOS is detecting
the DVD drive correctly.

To further troubleshoot, perform the following procedures.
19.2.2 Test the Function in OS

1. Boot up the system.
2. Press the Local Service key, or hover on the “wrench” icon in the top, right corner,
and select Service Portal from the drop-down menu.
3. In the Service Portal main window, log into Service. Enter the service key, then click
Login.
4. Click System Tools.
5. In the dropdown menu, click EscapeToOs.
6. In the Features dropdown box, select NT command Interpreter, then type Explor‐
er ↵ in the Parameters field. Click Execute.
7. In the Windows Explorer window, navigate to My Computer.
8. Right click on DVD-RAM Drive (E:), and click Eject. If this works, for most cases, this
indicates that there is no hardware problem with DVD drive.
19.2.3 DVD Drive Functionality

This procedure describes how to open the control panel assembly and test the DVD drive
after it has been disconnected from the system.
19.2.3.1 Workflow
1. Open the Control Panel (CP) assembly

2. Unplug the DVD Drive from the CP
3. Check the lock washer on the Control Panel Power Connector
4. Connect the DVD Drive USB cable to the laptop
5. Verify DVD Drive functionality
6. Close the CP assembly
19.2.3.2 Tools Required

n Standard CSE tool kit
n Phillips screwdriver
n Siemens-supplied laptop
19.2.3.3 Materials Required

12-inch long USB Type A (Flat) to USB Type B (Square) cable

Fig. 141: USB Type A (Flat) to USB Type B (Square) cable
700MB CD media
4.7GB formatted single layer DVD –R media
8.5GB dual layer media/DVD +R
19.2.3.4 Time Required

Troubleshooting the DVD Drive takes approximately 30 minutes.
19.2.3.5 System Preparation
1. Press the Power button on the Control Panel to power off the system.
2. Select OK to shut down the system, wait for the system to power down completely.
3. Switch the Main Circuit Breaker to the OFF position.
4. Disconnect the system power cable from its external power source.
5. Ensure the wheel locks are in the locked position.
6. Maintain a minimum of 3.5 feet (1 meter) clearance while working on the system.
 WARNING
The system contains hazardous voltages that can range from 90 VAC to 264 VAC
and cause serious injury or death.
 Only authorized service personnel are permitted to remove protective covers
and access the energized components of this system.
19.2.3.6 Procedure
1. Raise the UIB to its uppermost position.

2. Loosen the four (4) captive screws which secure the Control Panel Assembly to the
Control Panel base.
Fig. 142: Control Panel Attachment Screws
3. Lift the Control Panel Assembly up, supporting the Control Panel Assembly with one
(1) hand. Remove the cables from the underside of the Control Panel Assembly.
Fig. 143: Control Panel Assembly Being Removed

4. Unplug the square USB cable from the DVD Drive and replace it with the long USB ca‐
ble
Fig. 144: Control Panel DVD Drive Connection
5. Pull the replacement USB cable out so it extends from the front of the system, and
then gently place the Control Panel Assembly down.
Fig. 145: DVD Drive USB Cable Extended out of Control Panel
6. Plug the flat USB connector into the Siemens laptop.

7. Power-up the system so that the DVD Drive assembly is provided DC power from the
Control Panel.

8. Perform the following tests on the Siemens laptop. This will test DVD Drive functional‐
ity. If the DVD Drive passes all tests, the problem might originate from the Control
Panel or software.
Functionality Test Steps Criteria Pass/Fail

(SC2000 only supports (check one)
DVD and CD medias)
DVD Drive ID test Check if the DVD is readable on the lap‐ BIOS must list the Pass
top. DVD Drive ID
Fail
DVD or CD medias ejec‐ 1. Open Windows Explorer on the lap‐ No error occurs Pass
tion test top.
2. Right clink the DVD/CD icon, select Fail
Eject to check if the DVD drive’s basic
handshake with laptop is functional.
Single layer DVD Writ‐ Copy minimum 10MB image data from No error occurs Pass
ing Test HDD to a 4.7GB formatted single layer
DVD –R media
Fail
Dual layer DVD Writing Copy minimum 10MB image data from No error occurs Pass
Test HDD to 8.5GB dual layer media/DVD +R
Fail
CD media Writing Test Copy minimum 10MB image data from No error occurs Pass
HDD to a 700MB CD media.
Fail
19.2.4 Correcting ID Assignment

This procedure is performed if the assigned DVD Drive ID is incorrect (that is, is not “E”)
and must be manually changed.
1. Boot up the system to Imaging.

2. Press the Local Service key, or hover on the “wrench” icon in the top, right corner,
and select Service Portal from the drop-down menu.

3. In the Service Portal main window, log into Service. Enter the service key, then click
Login.
4. Click System Tools.
5. In the dropdown menu, click EscapeToOs.
6. In the Features dropdown box, select NT command Interpreter, then type Explor‐
er ↵ in the Parameters field. Click Execute.
7. In the Windows Explorer window, navigate to My Computer.
8. Check the assigned ID for the DVD-RAM drive.
Fig. 146: My Computer > DVD-RAM Drive
9. If the assignment is not correct, reboot the system.

10. Perform steps 1 through 8. If the DVD Drive ID is still incorrect perform the steps in the
following section to manually change the DVD Drive ID.

19.2.4.1 Manually Change DVD Drive Assigned ID
1. Right click Computer and select Manage.

Fig. 147: Computer > Manage

2. Navigate to Storage > Disk Management. Select CD-ROM and click Change Drive
Letter and Path.
Fig. 148: Manage > Change Driver Letter and Paths..
3. Change the assigned letter to E. Click OK and close.

Fig. 149: Change Drive Letter Paths > OK

4. Verify that the assigned DVD Drive ID has changed to E by navigating to Windows Ex‐
plorer and confirming the ID change.

Appendix R: Single Element Test (Transducer Test) 20 213
20.1 Overview
Perform the following test to determine if there are any defective transducer elements.
20.1.1 Procedure
1. Prepare the ultrasound perfect reflection material (Knife or other metal).
2. Spread Ultrasound transmission gel over the elements.
3. Scan over the reflection material.
4. Check if there are any depleted strip images which are caused by the defective probe
elements.

214 21 Appendix S: Disable Kortek Monitor Splash Screen
21.1 Overview
If windows fail during boot, it may be necessary to remove the syngo splash screen and
view the error messages.
21.1.1 Procedure
1. As soon as a system boot-up starts, wait for (five) 5 second until the Siemens Logo
displays in the system.
2. At the same time, press the top + middle button on the left side of Korkek monitor for
10 seconds.

Changes to Previous Versions 22 215
22.1 Changes to Previous Version

Change(s) Description
Revision 14 Revised Appendix B: Diagnostics
Revised Appendix D: BIOS Settings
Revised Appendix K: Wireshark
Revision 13 Revised Flowcharts
Added Appendix N: HDMI to DVI Converter
Added Appendix O: Install Ferrite Core
Added Appendix P: MBM200 LED Status Indi‐
cator
Added Appendix Q: DVD Drive Troubleshoot‐
ing
Added Appendix R: Single Element Transduc‐
er Test
Added Appendix S: Disable Kortek Splash
Screen
Revision 12 Added HW/SW Compatibility Tool to Service
Tools appendix.
Added Appendix M: Maintenance Minder.
Revision 11 Added TRB Imaging Issues and other informa‐
tion to Appendix L: Service Hints.
Added WLAN Troubleshooting flow chart.
Revision 10 Added Appendix L: Service Hints
Revision 09 Added Appendix J: SC2000WP HP Service Por‐
tal Log-In Error.
Revision 08 Updated Flowchart to add Fan Noise.
Added Appendix H: Pin Out List.
Added Appendix I: System Running Slowly.
Updated Software Diagnostics Section.
Revision 07 Added Appendix G: Service Tool.
Updated Flowchart to add syngo Dynamics.
Updated document to conform with Techni‐
cal Publications Service Document Style
Guide.

216 22 Changes to Previous Versions
Change(s) Description
Revision 06 Updated BIOS information in Appendix D
Added Appendix F: Firewall Exceptions
Revision 01 Initial Release

List of Hazard IDs 23 217
There are no Hazard IDs in this document.

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mens Healthcare Products. Any
document in electronic form may
be printed once. Copy and distribu‐
tion of electronic documents and
hardcopies is prohibited. Offenders
will be liable for damages. All other
rights are reserved.
healthcare.siemens.com/services
Siemens Healthcare Headquarters

Siemens Healthcare GmbH
Henkestr. 127
91052 Erlangen
Germany
Telephone: +49 9131 84-0
siemens.com/healthcare
Print No.: US17-101.840.01.14.02 | Replaces: US17-101.840.01.13.02

Doc. Gen. Date: 05.16 | Language: English
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siemens.com/healthcare

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ACUSON SC2000 US17-101.840.01.14.02 Page 2 of 218 © Siemens, 2016

2.1 Troubleshooting Flowchart Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Appendix A: Power System 39

3.1 Power Supply Module (PSM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

4 Appendix B: Service Software Diagnostics 51

4.1 Diagnostic Test Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

5 Appendix C: Error Codes 91

5.1 Decoding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

© Siemens, 2016 US17-101.840.01.14.02 Page 3 of 218 ACUSON SC2000

6 Appendix D: BIOS Settings 98

7 Appendix E: Keyboard Shortcuts 131

7.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

8 Appendix F: Firewall Exceptions 132

8.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

9 Appendix G: Service Tools 138

9.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

10 Appendix H: Pin Out List 146

10.1 FPD Pin Out List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

ACUSON SC2000 US17-101.840.01.14.02 Page 4 of 218 © Siemens, 2016

11 Appendix I: System Running Slowly 151

11.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

12 Appendix J: SC2000WP HP Service Portal Log-In Error 159

12.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

13 Appendix K: Wireshark 160

13.1 Wireshark Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

14 Appendix L: Service Hints 174

14.1 Corrupted RAD Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

15 Appendix M: Maintenance Minder 193

15.1 Maintenance Minder Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

© Siemens, 2016 US17-101.840.01.14.02 Page 5 of 218 ACUSON SC2000

15.2 Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

16 Appendix N: Kortek Monitor HDMI to DVI Converter 195

16.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

17 Appendix O: Install Ferrite Core 198

17.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

18 Appendix P: MBM200 LED Status Indicator 199

18.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

19 Appendix Q: DVD Drive Troubleshooting 202

19.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

20 Appendix R: Single Element Test (Transducer Test) 213

20.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

21 Appendix S: Disable Kortek Monitor Splash Screen 214

21.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

22 Changes to Previous Versions 215

22.1 Changes to Previous Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

23 List of Hazard IDs 217

ACUSON SC2000 US17-101.840.01.14.02 Page 6 of 218 © Siemens, 2016

1.1.1 Acronyms and Terms

© Siemens, 2016 US17-101.840.01.14.02 Page 7 of 218 ACUSON SC2000

ACUSON SC2000 US17-101.840.01.14.02 Page 8 of 218 © Siemens, 2016

© Siemens, 2016 US17-101.840.01.14.02 Page 9 of 218 ACUSON SC2000

1.2 Basic Troubleshooting Steps

ACUSON SC2000 US17-101.840.01.14.02 Page 10 of 218 © Siemens, 2016

1.3 Boot Sequence

The table below has six (6) columns:

© Siemens, 2016 US17-101.840.01.14.02 Page 11 of 218 ACUSON SC2000

Tab. 1 ACUSON SC2000 Power Up Boot Sequence - MBM3

Time Line Action External Indications Internal HW Actions SW Actions

10 seconds lat‐ CP Power switch back light flashing

T=0 Seconds Press Power On X5000XVN LED X5000XVN

ACUSON SC2000 US17-101.840.01.14.02 Page 12 of 218 © Siemens, 2016