The document discusses the lifetime value (LTV) of customers by calculating revenue over 5 years, applying an annual customer retention rate and profit margin. It then discounts future cash flows using a cost of capital to calculate net present value. It also outlines the costs of acquiring new customers each year to determine the cost of customer acquisition (COCA). The LTV analysis shows the profit generated by each customer over their lifetime is Rs. 30,601.13 once discounted, while the COCA decreases each subsequent year as acquisition costs are spread over more customers.
The document discusses the lifetime value (LTV) of customers by calculating revenue over 5 years, applying an annual customer retention rate and profit margin. It then discounts future cash flows using a cost of capital to calculate net present value. It also outlines the costs of acquiring new customers each year to determine the cost of customer acquisition (COCA). The LTV analysis shows the profit generated by each customer over their lifetime is Rs. 30,601.13 once discounted, while the COCA decreases each subsequent year as acquisition costs are spread over more customers.
The document discusses the lifetime value (LTV) of customers by calculating revenue over 5 years, applying an annual customer retention rate and profit margin. It then discounts future cash flows using a cost of capital to calculate net present value. It also outlines the costs of acquiring new customers each year to determine the cost of customer acquisition (COCA). The LTV analysis shows the profit generated by each customer over their lifetime is Rs. 30,601.13 once discounted, while the COCA decreases each subsequent year as acquisition costs are spread over more customers.
The document discusses the lifetime value (LTV) of customers by calculating revenue over 5 years, applying an annual customer retention rate and profit margin. It then discounts future cash flows using a cost of capital to calculate net present value. It also outlines the costs of acquiring new customers each year to determine the cost of customer acquisition (COCA). The LTV analysis shows the profit generated by each customer over their lifetime is Rs. 30,601.13 once discounted, while the COCA decreases each subsequent year as acquisition costs are spread over more customers.