KOLEJ VOKASIONAL

JABATAN TEKNOLOGI MAKLUMAT

PROGRAM DIPLOMA TEKNOLOGI MAKLUMAT

PERANCANGAN KURSUS
COURSE OUTLINE

MAKLUMAT KURSUS (COURSE INFORMATION)

SEMESTER/TAHUN (SEMESTER/YEAR) : SEMESTER 1 TAHUN 2

KOD KURSUS (COURSE CODE) : DKB 3313

NAMA KURSUS (NAME OF COURSE) : SERVER MAINTENANCE ADMINISTRATION

BEBAN AKADEMIK PELAJAR (STUDENT ACADEMIC LOAD)

Jumlah
Kategori Aktiviti Aktiviti Pembelajaran Jam/Semester
(Category of Activities) (Learning Activity)
(Total Hours/Semester)
Kuliah
14
(Lecture)
Pembelajaran berbantu Amali
(Guided learning) 36
(Practical)
F2F
Tutorial
14
(Tutorial)
Pembelajaran kendiri
Pembelajaran kendiri 50
(Independent learning)
(Self-learning) Persediaan bagi penilaian
NF2F 10
(Preparation for assessment)
Penilaian berterusan
6
(Continuous assessments)
Penilaian rasmi Menduduki peperiksaan akhir teori
2
(Formal assessments) (Final examination sitting for theory)
Menduduki peperiksaan akhir amali
2
(Final examination sitting for practical)
JUMLAH JAM BELAJAR (JJB) 134
TOTAL STUDENT LEARNING TIME (SLT)
NILAI KREDIT
3
(CREDIT VALUE)

Kursus Pra-syarat (Pre-requisite : None

Course)
Nama Pensyarah (Name of Lecturer) : - NAMA PENSYARAH MENGAJAR-
Disediakan oleh : Head of Programme Disahkan oleh : Head of Department
(Prepared by) (Approved by)

Tandatangan : Tandatangan :
(Signature) (Signature)

Nama : Nama :
(Name) (Name):

Tarikh : Tarikh :
(Date): (Date)
MATLAMAT (GOALS):

This course is examine to produce excellent condition of server in term of performance and
functionality to meet user’s requirement.

SINOPSIS (SYNOPSIS):

This course is designed to analyse server maintenance requirements, plan server maintenance,
monitor server maintenance works and prepare server maintenance report in accordance with
company SOP.

HASIL PEMBELAJARAN (LEARNING OUTCOMES):

Upon completion of the course, students will be able to:

1. Analyse server maintenance and administration work according to server maintenance job
order content. (C3, PLO3)
2. Respond to the server maintenance administration work according to the server maintenance
report and company policy. (P2, PLO2)
3. Comply with server maintenance administration documents according to the server
maintenance administration work and analysis. (A2, PLO9)
ISI KANDUNGAN (CONTENT):

MINGGU KANDUNGAN PENTAKSIRAN

(WEEK) (CONTENT) (ASSESSMENT)
1–3 1.0 ANALYSE SERVER MAINTENANCE REQUIREMENTS (15  Test 1
HOURS)  Practical test
1.1 ISO/IEC: 8648:1988 (Interconnection- internal  Project /
organization of the network layer) Assignment
1.2 Company policy
1.2.1 Computer system maintenance SOP
1.2.2 Computer system security SOP
1.3 Server maintenance documents
1.3.1 Previous maintenance report
1.3.2 Vendor service manual
1.3.3 Service Level Agreement (SLA)
1.3.4 Manufacturer instruction manual
1.3.5 Server warranty information
1.4 Types of server and server technical specification types
1.4.1 e-mail server,
1.4.2 web server
1.4.3 DNS
1.4.4 Proxy
1.4.5 Dynamic Host Configuration Protocol (DHCP)
1.4.6 File Transfer Protocol (FTP)
1.4.7 Database
1.5 Types of platforms / Operating System(OS)
1.5.1 Licensed OS
1.5.2 Non-licensed OS
1.6 Computer network diagram interpretation
1.6.1 Symbol in network diagram
1.6.2 Colours in network diagram
1.7 Types of maintenance
1.7.1 Preventive
1.7.2 Corrective
1.7.3 Predictive
1.8 Server security procedure
1.8.1 Server access pass
1.8.2 server user ID
1.8.3 Password
1.9 Company resources related to server maintenance
Administration
1.9.1 Budget
1.9.2 Skilled-staff

4-6 2.0 PLAN SERVER MAINTENANCE (15 HOURS)  Test 1

2.1 Server risk and impact analysis  Practical test
2.1.1 Hardware failure  Project /
2.1.2 Software failure Assignment
2.1.3 Security threat
2.1.4 Business continuity impact
2.1.5 Users safety and handling risk
2.1.6 Technical staff capability

2.2 Server maintenance tools

2.2.1 Vacuum cleaner
2.2.2 Cable tie,
2.2.3 Screw drivers
2.2.4 Cloth
ISI KANDUNGAN (CONTENT):

MINGGU KANDUNGAN PENTAKSIRAN

(WEEK) (CONTENT) (ASSESSMENT)
2.3 Server maintenance administration plan
2.3.1 Work breakdown structure
2.3.2 Timeline
2.3.3 Schedule
2.3.4 Job checklist
2.3.5 Manpower
2.3.6 Gantt chart
2.3.7 Maintenance cost
2.4 Server maintenance job order content
2.4.1 Job specification
2.4.2 Job checklist
2.4.3 Timeline/ schedule
2.4.4 Subordinate name
2.5 Technical writing skills

7-11 3.0 ADMINISTER SERVER MAINTENANCE WORK  Test 2

(25 HOURS)  Practical test
3.1 Server room requirement  Project /
3.1.1 Room temperature Assignment
3.1.2 Humidity
3.1.3 Physical safety and security
3.1.4 Cables arrangement and connection
3.1.5 Cleanliness
3.2 Inspection of server peripheral
3.2.1 Uninterrupted Power Supply-UPS
3.2.2 Storage Area Network –SAN
3.2.3 Backup device
3.3 Server Light Emitting Diode (LED) status indicator
3.3.1 Power ON/OFF indicator
3.3.2 HDD activity indicator
3.3.3 Fault indicator
3.3.4 RAID status indicator
3.3.5 Network connectivity indicator
3.3.6 LED indicator blinking pattern
3.3.7 LED indicator colour
3.4 Server utilization status
3.4.1 Hard disk space utilisation
3.4.2 Memory usage
3.4.3 Central Processing Unit (CPU) usage
3.4.4 Network usage
3.5 Server data back-up
3.5.1 Type of backup
3.5.2 Backup media/devices
3.5.3 Backup software
3.6 Types of server system logs
3.6.1 Security Log
3.6.2 Application Log
3.6.3 System Log
3.6.4 Log level differences
3.6.5 Log files location base on OS type
3.7 Types of server system log critical error/alert
3.7.1 System error
3.7.2 Security alert
ISI KANDUNGAN (CONTENT):

MINGGU KANDUNGAN PENTAKSIRAN

(WEEK) (CONTENT) (ASSESSMENT)
7-11 3.8 Critical Operating System patches availability
3.8.1 OS patch
3.8.2 security bulletin information
3.9 Types of Server Antivirus software logs
3.9.1 Antivirus update log
3.9.2 Antivirus scan log
3.9.3 Threat log
3.9.4 Product/license expiry date
3.10 Server maintenance report analysis
3.10.1 Job order variance
3.10.2 Rectification job order variance
3.11 Procurement procedure
3.12 Managerial skill
3.12.1 Delegation
3.12.2 Monitoring
3.12.3 Supervision
3.12.4 Coordinating

12-14 4.0 PRODUCE SERVER MAINTENANCE  Test 2

ADMINISTRATION REPORT (15 HOURS)  Practical test
4.1 Report writing  Project /
4.2 Document management system Assignment
4.2.1 Coding: naming convention
4.2.2 Recording
4.2.3 Filing
4.2.4 Document safety
4.2.5 Confidentiality
4.3 Server maintenance record
4.3.1 Server utilisation status record
4.3.2 Critical error/alert from server system logs
Record
4.3.3 Critical error/alert from server system logs
Record
4.3.4 Server hardware error/faulty
4.3.5 Server Operating System error
4.4 Server maintenance administration report contents
4.4.1 Work breakdown structure
4.4.2 Schedule and Timeline
4.4.3 Job specification
4.4.4 Job checklist
4.4.5 Server maintenance team members
4.4.6 Job execution details:
4.4.7 Expenses
4.4.8 Other matters / issues related to server
maintenance
4.5 Compilation of server maintenance administration
related documents
AMALI (PRACTICAL):

1. Analyse server maintenance requirements

2. Plan server maintenance administration
3. Administer server maintenance work
4. Produce server maintenance administration report

PENILAIAN (ASSESSMENT):

CLO
Type of Sub
No CLO1:C3,PLO3 CLO2 :P2,PLO2 CLO3:A2,PLO9 Total
Assessment Total
(Cognitive) (Psychomotor) (Affective)
Continuous Assessment
Test 20% 20%
1 60%
Practical Test 20% 20%
Project 20% 20%

Final Examination
2 Theory 10% 10% 40%
Practical 30% 30%
Total Mark (CLO) 30% 50% 20% 100%

Assessment Specifications Table (AST):

ASSIGNMENTPROJECT /
ASSESSMENT
CLO METHODS FOR
COURSEWORK (CA)

PRACTICAL TEST
TEST
CONTEXT
CLO1

CLO2

CLO3

(2) (1) (1)

1.0 Analyze Server Maintenance Requirements √ √ √

√
2.0 Plan Server Maintenance √ √ √
√ √
3.0 Administer Server Maintenance Work √ √ √
√
4.0 Produce Server Maintenance Administration
√ √ √
Report

Remark:
1. Suggested time for
 Test : 60 minutes
 Practical Test : 120 minutes
 Project/Assignment : 120 minutes
RUJUKAN (REFERENCES):

1. Jordan Krause (2016). Mastering Windows Server 2016. Packt Publishing Ltd.
ISBN 978-1-78588-890-8
2. John McCabe et all. Introducing Windows Server 2016 (2016). Microsoft Press. ISBN: 978-0-
7356-9774-4
3. Microsoft. The Ultimate Guide to Windows Server 2016 (2016). E-Book.
KEHADIRAN/PERATURAN SEMASA KULIAH (LECTURE ATTENDANCE/REGULATION):
1. Pelajar mesti hadir tidak kurang dari 80% masa pertemuan yang ditentukan bagi sesuatu
kursus.
Students must attend lectures not less than 80% of the contact hours for every course.

2. Pelajar yang tidak memenuhi perkara (1) di atas tidak dibenarkan menghadiri kuliah dan
menduduki sebarang bentuk penilaian selanjutnya. Markah sifar (0) akan diberikan kepada
pelajar yang gagal memenuhi perkara (1).
Students who do not fulfill (1) will not be allowed to attend further lectures and sit for any
further examination. Zero mark (0) will be given to students who fail to comply with (1).

3. Pelajar perlu mengikut dan patuh kepada peraturan berpakaian yang berkuatkuasa dan
menjaga disiplin diri masing-masing untuk mengelakkan dari tindakan tatatertib diambil
terhadap pelajar.
Students must obey all rules and regulations of the university and must discipline themselves
in order to avoid any disciplinary actions against them.

4. Pelajar perlu mematuhi peraturan keselamatan semasa proses pembelajaran dan

pengajaran.
Student must obey safety regulations during learning and teaching process.

MATRIK HASIL PEMBELAJARAN KURSUS DAN HASIL PEMBELAJARAN PROGRAM

(MATRIX OF COURSE LEARNING OUTCOMES AND PROGRAMME LEARNING OUTCOMES)

Dilampirkan (As attached).

 MATRIK HASIL PEMBELAJARAN KURSUS DAN HASIL PEMBELAJARAN PROGRAM
MATRIX OF COURSE LEARNING OUTCOMES AND PROGRAMME LEARNING OUTCOMES

Jabatan (Department) : TEKNOLOGI MAKLUMAT Matrik ini perlu digunakan bersama:

Program (Programme)
Kod Kursus (Course Code)
Nama Kursus (Course Title)
(This matrix is to be used with)
: DIPLOMA TEKNOLOGI MAKLUMAT 1. Objektif Pendidikan Program (PEO)
(Programme Educational Objectives (PEO))
: DKB 3313 2. Hasil Pembelajaran Program (PLO)
(Programme Learning Outcomes (PLO))
: SERVER MAINTENANCE ADMINISTRATION

Pematuhan kepada PLO (Compliance to PLO) Kaedah Kaedah

Penyampaian Pentaksiran
KPI
(Method of (Method of
Bil. Hasil Pembelajaran Kursus Delivery) Assessment)
(No.) (Course Learning Outcomes)

PLO1

PLO2

PLO3

PLO4

PLO5

PLO6

PLO7

PLO8

PLO9
Analyse server maintenance and
administration work according to server Lecture,
1   C3              Written Test,
maintenance job order content. (C3, Tutorial
PLO3)
Respond to the server maintenance 100% Students
administration work according to the Practical, obtain 60%
2   P2               Practical Test
server maintenance report and company Demonstration marks and
policy. (P2, PLO2)) above
Comply with server maintenance Case Study,
administration documents according to Project, Group
3               A2  Project/Assignment
the server maintenance administration Work,
work and analysis. (A2, PLO9) Discussion
Jumlah (Total) 50% 30% 20%

Taksonomi Pembelajaran (Learning Taxonomy)

Kognitif (Cognitive)
C1 Pengetahuan (Knowledge)
C2 Pemahaman
(Comprehension)
C3 Aplikasi (Application)
C4 Analisis (Analysis)
C5 Sintesis (Synthesis)
C6 Penilaian (Evaluation)
Psikomotor (Psychomotor) Afektif (Affective)
P1 Persepsi (Perception) A1 Menerima (Receiving)
P2 Set (Set) A2 Memberikan Maklum Balas
(Responding)
P3 Respons Berpandu (Guided Response) A3 Menilai (Valuing)
P4 Mekanisme (Mechanism) A4 Mengorganisasi (Organising)
P5 Respons Ketara Kompleks (Complex Overt A5 Menghayati Nilai (Internalising)
Response)
P6 Adaptasi (Adaptation)
P7 Lakuan Tulen (Origination)