Katifa Azzahra (21190361) / 21.4A.

31
Exercise Meeting 1
COMPLAINT LETTER

A. Match the definitions (a–h) with the vocabulary (1–8).

Vocabulary Definition
1. …c… a prescription a. a strong feeling of disappointment or worry
2. …a… dismay b. a shop that sells medicine
3. …b… a pharmacy c. a piece of paper from a doctor that says what medicine
4. …d… to call for something you need
5. …h… to take steps to do d. to demand or ask for something
something e. an amount of a medicine or drug that is dangerous for a
6. …g… to bring something to person
someone’s attention f. at work; doing work
7. …e… an overdose g. to inform someone of something
8. …f… on duty h. to take action to achieve a particular result

B. Match the sentences (1–6) with the parts of the email (a–f).

Sentences Parts of the email

1. …f… Yours faithfully, a. greeting
2. …c… I have been a regular customer of b. introducing your reason for writing
yourshop for many years. c. background information
3. …e… I would like a refund of the difference d. what went wrong
assoon as possible. e. what you’d like to happen
4. …a… Dear Sir/Madam,
f. closing
5. …b… I am writing to express my dissatisfaction
atthe service I received.
6. …d… After leaving your shop today, I realised
Ihad been charged £100 instead of £10.
 C. Write the sentences in the correct group.

I trust that you will replace I would be grateful if you

There is an error in the bill.
the item. could look into the matter.

There seems to be a problem with the

The delay was unacceptable.
battery.

When I checked the item, I I hope you can take steps to

found that it had been I must insist on a full refund. make sure this does not
damaged. happen again.

What went wrong What you’d like to happen

There is an error in the bill I trust that you will replace the item.
The delay was unacceptable. I would be grateful if you could look into the matter.
When I checked the item, I found that it had been damaged. I must insist on a full refund
There seems to be a problem with the battery. I hope you can take steps to make sure this does not happen
again.

Source: www.britishcouncil.org/learnenglish

D. Write a Complaint Letter.

Please write a complaint letter. Look at the examples.

Arcane High School
Jl. Jend. Sudirman No 17
Jakarta Selatan.

March 1, 2021

Mizar Publishing House

Consumer Complaint Division
Jl. Cinambo No.135-137, Cisaranten Wetan, Cinambo,
Kota Bandung, Jawa Barat 40294

Subject- Complaint regarding receipt of damaged set of books.

Dear Sir/Madam,

On February 26, 2021, I bought a book set (Order No. 000154) to be delivered to Arcane
High School.

To my dismay, I have not received the set I ordered for and have instead, received the
damaged book set. I am highly disappointed.

To resolve the problem, I would appreciate it if you could replace the wrong book set with the
one originally ordered. Please let me know as soon as possible what action you propose to
take. I look forward to hearing from you within the next ten days.

Enclosed are copies of the transaction document and the receipt. I look forward to your reply
and a resolution to my problem and will wait until the aforementioned time before seeking
help from a consumer protection agency. Please contact me at the above address or by phone
at 089529218931.

Sincerely,

Katifa Azzahra
Enclosure(s)- Copy of receipt and transaction docs.