IOWA PLEASE CALL 800-696-6552

Pay Bill Online Report an Outage Current Weather

Report an Outage
In the event of a power outage at your premises, check the fuses or
circuit breakers. If they are okay, then determine if your neighbors'
homes or nearby streetlights are also without power. If so, call 800-
696-6552 to report an outage.
During severe weather, a major power outage could be widespread
and prolonged. Please note the following:
► The telephone lines may be extremely busy and therefore be routed
to the cooperative's automated answering system.
► There is no need to call again unless your neighbors' lights come
back on and your service has not been restored.
► You may also click on the "Outage Map" link (located
on this Website's home page) to track the outage. The outage map is
updated Monday through Friday, 7:30 a.m. to 4:30 p.m.
► If the outage affects a large number of members, the cooperative
will also contact radio stations with updates to report on the situation
and progress.
► Listen to KXIA 101.1 FM for the available outage updates.
Safety Reminder: Please remember that all downed powerlines
should be considered "energized" and dangerous. Stay away from
them and contact Consumers Energy immediately.

This short video from NRECA describes the steps taken when restoring
power.

Restoring Power
 Call 800-696-
6552 to report
an outage.

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Rights Reserved.
Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that
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engage and serve their members. By working together, Touchstone Energy cooperatives stand as a
source of power and information to their 32 million member-owners every day.

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