5/5/2021 An Update

JA S O N F R I E D

An Update
May 4, 2021

Last week was terrible. We started with policy changes that felt simple, reasonable, and
principled, and it blew things up internally in ways we never anticipated. David and I
completely own the consequences, and we're sorry. We have a lot to learn and reflect on,
and we will. The new policies stand, but we have some refining and clarifying to do.
First, to our former colleagues: We know you'll go on to do great things. We wish you all
the best. Your hard work and dedication over the years made Basecamp a better place.
Thank you. We'll miss you, and we'll be rooting for you.
Second, to our staff who remains with us: We know it's tough to see colleagues leave,
and we're sorry we put you through that experience, but we deeply appreciate that you're
sticking with us. We have a great team in place, and it's been wonderful and inspiring to
see everyone helping one another, depending on each other, pitching in wherever they
can, and supporting all our customers. A deep, heartfelt thanks.
Third, to our customers: We're here and we remain committed to supporting you today,
tomorrow, and in the long run. The day-to-day responsibilities of running a company do
not stop. Our Technical Operations and Customer Support teams continue to ensure all
our products are running smoothly, support requests are being answered, and new
customer signups continue as usual.
We've been in business for 22 years, through thick and thin. We're in it until the end of the
Internet. We will regroup, rebuild, and get back to the business of making great software.
Thank you.
-Jason, CEO at Basecamp

https://world.hey.com/jason/an-update-303f2f99 1/2
5/5/2021 An Update

Subscribe below to get future posts from Jason Fried

Type your email… Subscribe
Or grab the RSS feed

Sent to the world with HEY · Use restrictions · Report abuse

https://world.hey.com/jason/an-update-303f2f99 2/2