Jordyn A.

Dean
Oak Park, MI | +1.248.635.5303 | jordyn.a.dean23@gmail.com

I am a full time student in Central Michigan University aiming to become a substance abuse counselor
with a degree in Family Studies. My passion is teaching and mentor kids so they can grow to their best
potential. I strive to serve my community as much as possible. I am a very determined person
who likes to get the job done in an organized and professional way.

EDUCATION
Central Michigan University Mount Pleasant, MI
Bachelor of Arts in Family Studies June 2019 - Current

● Minor: Child Development & Substance Abuse Education

● Certificate: Creative Writing
Chicago Academy High School Chicago, IL
August 2015 – June 2019

WORK EXPERIENCE
Tennis & Fitness Center of Oak Park, Chicago, IL October 2016 - Present
Customer Service Representative

▪ Clean workout equipment

▪ Wash and Fold Towels
▪ Organized customer information and account data for business planning and customer service
purposes
▪ Managed route schedules to maximize time and fuel efficiency
▪ Created excel spreadsheets to track customer data and perform an intense reconciliation process
▪ Processed accounts receivable
▪ Assisted in reconciling accounts payable
▪ Followed up with customers regularly regarding services scheduled and payments due
Tiny Town University, Oak Park, MI June 2018 – August 2018
(Camp Counselor)

● Created a behavior management plan for my class

● Facilitated activities during biweekly field trips
● Attended weekly team leader meetings
● Communicated with parents regarding students weekly progress
● Implemented fitness awareness through the use of various activities designed to improve children's
health

Park District of Oak Park, IL June 2019 - August 2019

(Camp Counselor)

● Created a behavior management plan for my class

● Facilitated activities during biweekly field trips
● Attended weekly team leader meetings
● Communicated with parents regarding students weekly progress
 ● Implemented fitness awareness through the use of various activities designed to improve children's
health

Dollar Tree June 2020-Present

Cashier

● Handle cash, credit or check transactions with customers

● Scan goods and collect payments
● Ensure pricing is correct
● Issue change, receipts, refunds, or tickets
● Redeem stamps and coupons
● Count money in cash drawers at the beginning and end of shifts to ensure that amounts are
correct and that there is adequate change
● Make sales referrals, cross-sell products and introduce new ones
● Resolve customer complaints, guide them and provide relevant information
● Bag items carefully
● Greet customers when entering or leaving establishment
● Maintain clean and tidy checkout areas
● Keep reports of transactions
● Process returns and check to see if items are damaged
● Answer customers' questions and get a manager if answer doesn't solve the issue
● Bag, box or wrap packages
● Pleasantly deal with customers to ensure satisfaction

ResLife Fitness Center August 2020- Present

Front Desk Attendant

▪ Clean workout equipment every hour

▪ Wash and Fold Towels
▪ Organized customer information and account data for business planning and customer service
purposes
▪ Managed route schedules to maximize time and fuel efficiency
▪ Created excel spreadsheets to track customer data and perform an intense reconciliation process
▪ Processed accounts receivable
▪ Assisted in reconciling accounts payable
▪ Followed up with customers regularly regarding services scheduled and payments due

EXTRACURRICULAR INVOLVEMENT
H.Y.P.E., Central Michigan University March 2020 – Present
Co- Recruitment Chair

Pinky Promise June 2020- Present

Vice President
VOLUNTEER / COMMUNITY ENGAGEMENT
Lunch Buddies Mentoring Program, Mount Pleasant, MI March 2020 – Present
(Mentor)

State Primary Election August 4th,2020

Judge

Mikva Student Voting Judge Program, Chicago, IL November 2018 – April 2019
(Judge)

Life Source Blood Drive, Chicago, IL Summer 2018 – 2019

(Organizer)

SKILLS / STRENGTHS
▪ Computer: JavaScript, CSS, & HTML

▪ Leadership

▪ Public Speaking

▪ Mentoring