STANDARD OPERATIONS PROCEDURE

AREA: Operations Bog/ Baq/Ctg/Bucaramanga

Task Description

Weekly growth/projected seats

count: Currenly these reports are
1
being done based on different sources
(Roster - headcount).

2 Headcounts: It is being done

individally per ops manager.

4 Roster

5 Projections are not based on historical

data

6 Projection currated

7 Define ranges
STANDARD OPERATIONS PROCEDURE Date: 05/04/21

: Operations Bog/ Baq/Ctg/Bucaramanga

Instructions Responsibly

BMs must get the information from the same

report, in this case, roster should be the most
appropiate, however when the data is uploaded it BM
is not being updated 100%, which causes a few
variation at the moment of analysis.

With the aim of having the same information per

branch, all of the ops manager should work on the
same document. This means to work on a shared BM - Ops mng
document where they will be able to make any
changes regarding the active or assigned not
billed.
Review how the information is being uploaded to
the portal, because when ops make any change,
these are not being saved or updated 100% Analytics

In order to have a more accurate information

about the staff required, it is necessary to make a BM
projection base on a forecast. This must be done
taking into account 4 months earlier.

Align the information with the general hiring BM - HR

progress. Once we have the data matched, it will
be easier to analyze the projection for the next
period.

BM - Quality
Set up ranges depending on the volumen (per
branch), in order to avoid reprocesses.