TORRES, LOUELLA MARIE V. PT NO.

3
BSBA OM 3-1 PRODUCTIVITY AND QUALITY
TOOLS

PART B (PT no. 4)

Briefly answer the following discussion questions

• List the steps in the control process.

- The steps in the control process are Define, Measure, Compare, Evaluate, Correct, and
Monitor.

• What are the key concepts that underlie the construction and interpretation of control
charts?
- They key concepts of control charts are size of samples, number of samples, frequency
of samples, and the control limits.

• What is the purpose of control chart?

- Control chart monitors the quality while the product or service is being produced.

• Why is order of observation important in process control?

- Order of observation is important because once the process control gets outside the
limits or all below/above the central line, the process needs to be investigated for cause of
sustained poor performance. Therefore, consecutive observations are needed in process
control.

• What is a run? How are run charts useful in process control?

- A run chart is a time-based chart that plots occurrence of certain events against a time
scale. It is useful in a process control because it collects data for trends or patterns over a
specific period of time.

• If all observations are within control limits, does that guarantee that the process is
random? Explain.
- No, it could be within control limits, but they are instances where non-random patterns
in the data suggests an out-of-control process.

Answer these questions about inspection:

• What level of inspection is optimal?

- Inspection is optimal when the cost of inspection is equals to the cost of passing defects.

• What factors guide the decision of how much to inspect?

- Factors guiding how much to inspect are total cost, cost of inspection, and cost of
passing defects.
• What are the main considerations in choosing between centralized inspection and on-sit
inspection?
- The main considerations in choosing between the two are the situation (size and
mobility), inspection time, cost of processes interruption need for quick decision,
importance to avoid extraneous factors affecting samples or tests, and the need for a
specialized equipments.

• What points are potential candidates for inspection?

- Points that are potential candidates for inspection are when raw materials are purchased,
when products are finished, before a costly operation, before an irreversible process, and
before a covering process.