wooeuBiseposq'awim | pueoei00g peounjeg ‘sn uuey uso fl senoelgo w49}-Bu07 ‘s10}e91PU] QOURWOLOd senoalqQ yenuuy SOIANOW pue sealoud xU}eY BuIUUe|g Ley UIYsOHwe satisfy the needs of our customers, what ‘outcomes will ur stakeholders see? ‘Toachieve our vision, how must we look to ‘our customers? How are we going to financial goals? How should the ‘company learn and improve in order to achieve its vision? Strategy map legend Hoshin Kanri vs. Balanced Scorecard |Z. improve financial sustainability ‘Annual objective 1: Focus on the needs of high-paying clients |[] Modity customer support poicies Pian the development of new product features “il Medlfy customer suppor policies [Pan the development of new product features ‘ull Most customer suppor poiies Pan the development of new product features PIO": Time to respond fer igh-paying KPIS: Time to market for now features, days KPI 02: Churn rate for high-profile cents, % KPI 06: Marketing budget forthe new KPI08: 3% of functions with uptodate video Annual objective 3: Test and Creu [El rotemantnnovaten spine KPI04: Innovation pipeline performance: Lagging indicator [[j Conduct constraints analysis 1106: improvement ideas suggested 7 KPI08: Procasses with optimization pan, %e scm vo rsa > BSC DESIGNER