ST.

JOHN PAUL II COLLEGE OF DAVAO

COLLEGE OF HOSPITALITY
AND TOURISM MANAGEMENT

Physically Detached YetAcademically Attached

Case of A Different Kind of Oxtail Stew

Ana Chua, a Chinese matriarch of an enterprising family was treated to a
sumptuous lunch by her children in celebration of her 65th birthday. She was
brought to her favorite dining Filipino restaurant in Quezon CIty. Among many
dishes ordered was family's favourite, Kare-kare (oxtail stew with peanut
sauce) for which the restaurant was known for. After some cheerful
conversations and few bites on the appetizers fresh lumpia (vegetable spring
rolls), Mrs. Chua noticed a foreign object submerged in the peanut sauce of the
oxtail stew. To everyone's surprise, it was a used band-aid strip mixed with the
vegetables. Some members of the family ingested the oxtail stew. One sibling
has to go to the restroom due to discomfort. They called the restaurant
manager to inform him the situation. The older son managed to take some
photos from his camera showing the band-aid strip. The manager was
apologetic and volunteered to replace the dish. He was even suggesting their
new specialties.
Questions:
1. What are the liabilities of the restaurant in this case?
2. What are the possible remedies?
3. Will going to the media help?
4. How can restaurants prevent contamination?
5. What are the worst possible consequences of this kind of situation?

SCP-THC108|1