PAPERS

“Complaint Letter and Reply”

Course: English Correspondence
Supporting Lecturer: Ika Lusi Kristanti, M.Pd.

Arranged By:
1. Leila Ayu Isa Putri (207706)
2. Latansa Bil Khoiriyah (207707)
3. Syafrida Ayu Kusuma N.F. (207714)
4. Ismi Azizah (207716)
5. Lusia Senciana (207728)

English Education Department 2020A

STKIP PGRI Jombang
 PREFACE

Praise be to our gratitude for the presence of God Almighty because of his abundance of
grace and guidance so that we can complete our paper entitled "Complaint Letters and Reply". In
this paper we draw a lot from various sources and references and directions from various parties.
Therefore, we take this opportunity to express our deepest gratitude to all those who have helped
in the preparation of this paper.
This paper describes the Complaint Letter and Reply. This paper is also shown to fulfill our
group assignment. We are only human beings where there are mistakes, so we apologize if there
are errors or deficiencies in the paper we made. Hopefully this paper we make can be useful for
our knowledge. To achieve the perfection of this paper, we ask for constructive criticism and
suggestions from friends who read it for the perfection of this paper.

Jombang, 20 March 2021

Author
 TABLE OF CONTENTS

COVER ................................................................................................................................ i
PREFACE ............................................................................................................................ ii
TABLE OF CONTENTS ................................................................................................... iii
CHAPTHER I ..................................................................................................................... 1
PRELIMINARY ................................................................................................................. 1
A. Background ............................................................................................................. 1
B. Formulation of the Problem ...................................................................................
C. Purpose .....................................................................................................................
CHAPTHER II ....................................................................................................................
DISCUSSION ......................................................................................................................
A. The definition of complaint letter and reply .........................................................
B. How to write a complaint letter .............................................................................
1. Background .......................................................................................................
2. Problem (cause-effect) ......................................................................................
3. Solution ..............................................................................................................
4. Warning (optional) ...........................................................................................
5. Closing ................................................................................................................
C. How to write a reply letter .....................................................................................
CHAPTHER III ..................................................................................................................
CONCLUSION ...................................................................................................................
A. Conclusion ...............................................................................................................
B. Suggest .....................................................................................................................
REFERENCES ....................................................................................................................
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